SALES TRAINING MANUAL
Copyright May 2012 KristalBond USA T/A KBT America LLC 1580 N W 3rd Street Deerfield Beach, FL 33442 TEL 1 855 KBT USA FAX 1 – 888 640 6536 E MAIL info@kristalbond.us All rights reserved. No part of this manual may be reproduced or transmitted by any or all means. Including electronic, photocopying, reprinting, or in any electronic storage and retrieval system without the prior written permission of KBT America LLC
CONTENTS Section 1. Welcome to the KristalBond business. Session 2.
Understanding KristalBond
a. Technical Knowledge i.
Technical Terms You Should Know
ii.
KB Concepts – How Does It Help
iii.
A. The Performance of KristalBond
iv.
B. Comfort and Energy Saving
v.
C. Durability
vi.
How Does Solar Energy Work In a Building
vii.
How To Prove The Effectiveness of KristalBond
viii.
What Are The Application Issues
ix.
1. Type Of Glass
x.
2. Man Power
xi.
3. Environment
xii.
4. Application
c. Global Development
Session 3. THE BUSINESS MODEL a. Role Of KB USA HQ b. Market Approach c. Where To Look For Opportunities d. Competition e Profit & Costings f Preparing a quotation g Project Costings.
Section 1
Welcome to KristalBond Warm Greetings from USA Head Quarters !
Firstly thanks for your interest in becoming a KristalBond dealer or distributor, we welcome you as a part of our business. KristalBond is a really unique and revolutionary product that was invented in Japan in 1998. It is patented in 14 countries globally, including the USA. KristalBond helps bring buildings to a modern green standard at a fraction of the cost of replacing the windows in the property. KristalBond tackles the issues of raising energy costs, global warming and depleting oil reserves, which helps us all achieve a more sustainable lifestyle. It is our pleasure to provide this sales manual to support your sales efforts. We want to work with you to help further develop the market in the USA and western hemisphere areas. We hope this sales program will give you the knowledge, confidence and support to make KristalBond a great business model for you. We wish you many successful years in the KristalBond business, if there is anything we can assist you with please ask, we are here to support you
Steve Winters USA Sales Director
Section 2. UNDERSTANDING KRISTALBOND 1 Technical Knowledge a. Technical Terms You Need to Know Solar Spectrum The sun radiates solar energy by electromagnetic waves over a range of wavelengths known as the Solar Spectrum (280 – 2,500 nanometers; 1 nanometer= 1/1,000,000,000 of 1 meter). The solar spectrum is commonly divided into three bands: Ultra-violet
(UV) 280nm – 380nm
Visible light
(VL) 380nm – 780nm
Infra-red
(IR) 780nm – 2,500nm
(These definitions are based on ISO9050. Other standards may have slight variations on the definitions) ISO = International Organization for Standardization. Please check out http://www.iso.org/iso/home.html for more information
The energy distribution within the solar spectrum is approximately: 2% UV 47% Visible light 51% Infra-red It is important to understand that the shorter the wavelength (i.e. the lower the nanometers), the higher is the energy associated with the radiation. This is highlighted by the fact that it is the shorter wavelength, high energy UV light which causes humans to sunburn, fabrics to fade and plastics to deteriorate. While the longer wavelength, low energy radiation produced by the visible light and infra red bands are less damaging.
RAT Equation When the combined UV, visible light and infrared (solar
energy) strikes glass it is reflected (R), absorbed (A) and transmitted (T) in different proportions, depending on the type of glass involved. This gives us the RAT Equation which accounts for 100% of solar energy. For example, 3mm clear float glass Reflects 8% of solar energy, Absorbs 9% and Transmits (directly) 83%.
R = REFLECTION A = ABSORBTION T = TRANSMISSION e 1 = outside emission e 2 = inside emission
Equations: Solar energy (100%)=R+A+T Absorption= e1 + e2 Solar Heat Gain Coefficient (SHGC)=T+E2 Shading Coefficient (SC)=SHGC of glass/SHGC of 1/8 inch clear glass (0.88) Visible Light Transmittance (VLT)The percentage of the light in the visible spectrum transmitted through the glass. The spectrum for visible light is from 380 nm to 780 nm. Visible Light Reflectance (VLR) The percentage of visible spectrum light that is reflected by the glass outside. Solar Radiation Transmittance (SRT) The percentage of solar energy in the solar spectrum directly transmitted through the glass. The spectrum of solar radiation is from 280 nm to 2500 nm. Solar Radiation Reflectance (SRR) The percentage of solar radiation that is directly reflected by the glass outside.
UV Light Transmission The percentage of UV light in the UV spectrum transmitted through the glass. The spectrum of UV light is from 280 nm to 380 nm. Solar Heat Gain Co-efficient (SHGC) measures how well a product blocks heat caused by the sun. The lower the solar heat gain the more solar energy blocked. The SHGC is the fraction of the incident solar radiation admitted through a window, both directly transmitted and absorbed, and then subsequently released inwards. SHGC is expressed as a number between 0 and 1. The lower the fraction of 1 the less is the amount of heat that is released inwards. Shading Coefficient (SC) is the ratio of solar heat gain admitted through the glass as compared to the solar heat gain admitted through 1/8" clear glass. 1/8" clear glass = 0.88 SHGC (1/8" clear glass = 1.0 SC ) Both the SC and the SHGC are values which represent the solar heat gain through the glazing from the total solar energy spectrum. They do not necessarily have a direct correlation to visible light transmittance. U-value is a measure of how well heat flows through an object (thermal conductivity), is the rate of heat gain or loss through glazing due to temperature differences between outdoor and indoor air. It is also referred to as the heat transfer coefficient or the coefficient of heat transmission. The lower the U-value, the better the insulation value of the material. Haze level Indicates how much light transmitted is diffused (hazed). The lower the figure, the better the clarity is. [Formula: diffused transmitted light/total transmitted light=haze] Remark: Total transmitted light=diffused transmitted light + parallel transmitted light
2 KB concepts – how does it help? A) The Performance of KristalBond KristalBond provides a very clear and hard coating to a glass surface that is clearer than any film in the same price category, has a better haze level than any film, is harder than any film, and absorbs more heat than any film currently on the market. B) Comfort & Energy Savings. The biggest problem that most people face in their homes or business is heat build up. This causes discomfort due to excess temperatures. The first area in an office or condo and second largest area of heat build up in a single family home is normally from heat coming through the windows. KristalBond blocks out 90% of the Infra Red (IR) coming through the glass and this makes a significant reduction in the heat build up experienced. IR is absorbed by anything inside the room, and then is radiated outwards as heat. A room with a lot of furniture, especially dark colors or metal items will radiate more heat from the IR coming through the glass. Because of less heat inside the room the amount of energy needed for Heating Ventilation or Air Conditioning (HVAC) is reduced. As a result KristalBond can reduce power costs by up to 20%. KristalBond also blocks out around 99.6% of UV coming through the windows. UV is the major cause of damage to fabrics, plastics, and furniture regularly subjected to the suns rays. C) Durability KristalBond once fully cured has a scratch hardness of 6H. Normal glass has a scratch hardness of 7H. Therefore it is almost as scratch resistant as glass itself. Window film is normally 2H or 3H in the same scratch hardness test. This means film is much more likely to get damaged by a hard object, a cleaning abrasive or alkaline or acid. This is why you often see window film with scratches and holes in it.
Window film is stuck on the glass with an adhesive or chemical. KristalBond on the other hand is based on a liquid glass (Liquid A) so it actually bonds to the glass surface without any other adhesive or chemical. It is for this reason it cannot bubble up or peal off like film does. It’s lifespan is therefore much longer. There is nothing that can cause it to fail in the same way as a window film’s adhesive or chemical attachment. D) Clarity For the same reasons given earlier, KristalBond does not distort the view through the window like window film does. It has a much higher haze rating of 0.81. E) Visible Light Transmission (VLT) This is an important area that is often over looked (deliberately so) by the film companies and thus the customer. Because KristalBond is so clear it only reduces the amount of VLT by around 12%. This means the room retains it’s natural feel and the customer will not need to use artificial lighting so much. This is an additional area of energy savings. Films do not have such a high VLT in comparison. F) Heat Absorbing Because KristalBond absorbs rather than reflects the heat it is a much greener option than reflective films. You do not pass your reflected heat onto your neighbors. KristalBond also helps reduce condensation as the glass surface remains warmer and does not condensate the humidity in the atmosphere as much.
For more information please refer to our PowerPoint presentation.
HOW TO PROVE AND DEMONSTRATE KRISTALBOND
Switch on a a heat lamp and ask the customer to witness the amount of heat with their hand placed about 6 inches from the glass.
Take a reading using a BTU analogue meter held 6 inches from the light . It should read over 400 BTU h/ft2
Place a piece of glass that has be KristalBond coated in front of the heat lamp. Ask the customer to put their hand on the other side of the glass. They will feel a much lower amount of heat than before.
Place the BTU meter on the other side of the coated glass. The reading should be around 140-150 BTU H ft/2 so the amount of heat blocked is around 65% lower (Normal glass blocks around 25%)
If the sun is shining on the window you can also do these tests on the customer’s window without using a heat lamp.
Using a UV black light and a UV Meter demonstrate the UV reading from the light. It should read around 140 + at a 4000w/U setting. Put the light on the other side of the glass and re read the UV, it will read zero or a fraction of 1. This demonstrates the UV reduction. If the sun is shining through the customer’s windows hold a coated glass and use a small sun rays UV meter.
With your fingernails or the customers fingernails run them across the coated glass. They will see how hard the coating is.
Put the coated glass up against the customer’s windows in the sunlight so they can see how clear KristalBond will look on their glass.
For larger projects you may need to offer the more detailed analysis KristalBond HQ can provide. We can guide you on this.
SPECTRAL PERFORMANCE PERFORMANCE OF KRISTALBOND LATEST VERSION BG 90 COATED ON ¼’ CLEAR FLOAT GLASS COMPARED TO UNCOATED ¼” CLEAR FLOAT GLASS DESCRIPTION
CLEAR FLOAT GLASS
GLASS COATED WITH BG 90
DIFFERENCE
% IMPROVEMENT
MAIN BENEFIT
UV TRANSMITTED
59.2 %
0
59.2% REDUCTION
100%
NO DAMAGE FROM UV
VISIBLE LIGHT TRANSMITTED
88.6%
75.3%
13.3 % REDUCTION
N/A
KEEPIN NORMAL LIGHT
VISIBLE LIGHT REFLECTED
7.9%
7.4%
0.5% REDUCTION
6%
VISIBLE LIGHT ABSORBED
3.5%
17.3%
13.8% INCREASE
494%
SOLAR ENERGY TRANSMITTED SOLAR ENERGY REFLECTED
LESS HEAT 77.9%
42.8%
25% REDUCTION
45%
LESS HEAT 6.9%
5.7%
1.2% REDUCTION
17%
SOLAR LIGHT ABSORBED
15.2%
51.5%
36.3 % INCREASE
339%
LESS HEAT
SHGC
0.82
0.56
0.27 DECREASE
32%
LESS HEAT
SHADING COEFFICIENT
0.93
0.64
0.29 DECREASE
31%
LESS HEAT
U VALUE BTU / H FT 2 F
1.027
0.609
0.418 DECREASE
41%
LESS CONDUCTI VITY
3 Contribution to energy saving and tools of measurement  Our simulator is able to estimate the saving you could derive from a KB coating. You need, however, to collect the following data from your client: >
Original glass specification
>
Type of glass
>
Thickness
>
Visible light Transmitted/Reflected/Absorbed
>
Solar Radiation Transmitted/Reflected/Absorbed
>
Solar Heat Gain Coefficient
>
U-Value
>
Original glass sample
Once above information is available, KristalBond Head Office will be able to do the simulation for you. 4 What application issues do you need to consider? A Type of Glass Clear float glass Production of float glass involves the pouring of molten glass from a furnace onto a large, shallow bath of molten tin. The glass floats on the molten tin, spreading out and forming level parallel surfaces, with the thickness controlled by the speed at which the solidifying glass is drawn off the tin bath. The glass then travels through an annealing kiln where the cooling process continues under controlled conditions and emerges in one long continuous ribbon, where it is then cut to suit customer requirements. Clear float glass is colorless and transparent thereby providing a high degree of visible light transmittance.
Tinted Float Body tinted (heat absorbing) glass is produced with the float process and in addition small quantities of metal oxides are added to the normal clear glass mix. The standard range of colors are; Green, Grey, Blue and Bronze. Addition of color does not affect the basic properties of the glass although visible light reflectance will be slightly lower than clear glass. The color density will increase with thickness while the visible light transmittance will decrease correspondingly as the thickness increases. Tinted glasses reduce solar transmittance by absorbing a large proportion of the solar energy, the majority of which is subsequently dissipated to the outside by re-radiation and convection. It is for this reason that extra care needs to be given to edge condition and the fact that heat strengthening may be required, particularly with the thicker glasses, to avoid the risk of thermal breakage. Laminated glass The manufacture of laminated glass commences with the glass being thoroughly washed and dried before passing into an air-conditioned ‘clean room’. Here humidity and temperatures are strictly controlled, with operators wearing special lint-free headgear and clothing, to ensure the atmosphere is free of dust, moisture and debris of any description. A Polyvinyl butyral (PVB) interlayer, initially translucent in appearance, is sandwiched between the glass sheets which are then passed through pressurized rollers and heating ovens. This heavy pressing, de-airing process removes air trapped between the glass and the interlayer(s) as well as softening the PVB to give initial adhesion or pre-tacking. The glass is then put in a furnace where it is again heated and subjected to extreme pressure of between 8 and 12 BAR measurement of pressure, permanently bonding the glass and the interlayer. It is during this final process that the glass becomes completely transparent. Heat Treated glass (Tempered) Toughened Glass Cut-to-size glass sheets are fed from the loading conveyer into the furnace where they oscillate back and forth on ceramic rollers until they reach approximately 1148Deg F. Progressing from the furnace, the glass moves into the cooling area where it is rapidly cooled by blasting both sides with air. This ‘snap cooling’ or quenching induces compressive stresses to the glass surface while the center remains in tension. Although the physical characteristics remain unchanged, the additional stresses created within the glass increases its strength by 4 - 5 times that of annealed glass of equal thickness.
Heat Strengthened The process is similar to that of toughening, however in this instance the glass is cooled at a slower rate. The result is lower compressive stress, increasing the strength to only twice that of toughened glass of equal thickness. The latest development in this technology has been the introduction of gas-fired, forced convection heat processing which has resulted in improvements in the speed of manufacture and quality of heat treated glass. Reflective and coated glass coating process during manuafacture (Hardcoat/pyrolytic) This type of glass is made by depositing metallic oxides onto the glass surface during the float manufacturing process. The result is a series of reflective coatings that are extremely hard and durable, to the extent that they can be heat treated and curved if required. The application process does however limit the range of available colors when compared to off-line coatings. After manufacture process (soft-coat/sputtered) Includes reflective and Low E soft-coat solar control glass products. In this technology, the material to be sputtered is a cathode in a high voltage electrical circuit. Process gas is fed into a vacuum chamber where a glow discharge (plasma) forms. Electrons are taken from the gas and leave positively charged ions. The ions are attracted to, and collide with the target cathode (the material to be sputtered). This process takes place at very high speed and atoms of the target material are ejected and then re-condense on the glass below. Insulated (Double glazed) glass By nature, a single piece of glass has little resistance to either heat gain or loss, primarily because it is a good conductor and a very poor insulator. Recognizing this problem, T.D.Stetson (USA) registered the patent for insulated glass in 1865. Stetson discovered that by adding a second panel of glass separated by still, dry air the insulating properties of glass could be improved. The improved performance of this insulated glass is attributed to the low thermal conductivity of he air pocket. It was not until after World War One that commercial production of the 窶話onded units commenced with techniques
improving throughout the 1950’s in Europe and the USA. Methods used to seal the unit have progressed over time from the original metal to metal, to 7.1 metal soldered, then glass fused and finally, to the current day, double sealed system. Cut-to-size glass is moved vertically along a conveyor through a washing and inspection process ensuring that the glass is thoroughly clean and free of defects. The hollow aluminum spacer is then shaped to suit with a strip of Polyisobutylene applied to both sides providing the primary seal and an excellent vapor barrier. The spacer, which is filled with molecular sieve (desiccant) to prevent condensation from forming after sealing, is positioned between the two panels of glass and then pressed together. Finally the silicone secondary seal is applied to the perimeter void around the unit. Application of the secondary seal provides the following benefits: >
Good tensile strength to the glass edge
>
Low vapor and gas diffusion
>
Excellent adhesion between the glass and the metal spacer with short curing times
>
Superior structural bonding for the total unit
Wired safety glass Glass having a layer of meshed wire completely imbedded in the sheet, intended for use in skylights and general glazing in building construction where fire retardation, security and safety are a consideration. When wired glass is broken, the glass tends to remain attached to the wire enabling the panel to remain intact and in place. It should be noted that has lower thermal stress resistance due to the wire embedment. Patterned/frosted glass This glass is either produced under a patterned roller during the glass production process, or printed/sand blasted off-line during the glass production to create decorative patterns on the glass surface.
5. Manpower KristalBond is normally applied in a 2 person team. For smaller jobs a single applicator can do the work, for larger jobs more than 1 team of 2 persons may be necessary. The amount of glass a 2 man team can do in a day will depend on the type and size of glass to be coated. For larger panels with little extra cleaning or preparation work up to 500 Sq feet is possible. If smaller panels, windows with film to be removed or other extra preparation work only 200 Sq ft may be made in a 8 hour day. 6.
Environment
Coating should only take place in a clean environment with temperatures below 90 Deg F and humidity below 80% measured inside the room. If there is a lot of dust in the area, this will cause particle problems so avoid this. Ask that customers, or other contractors do not walk regularly in the coating area as this could also lead to higher dust levels and particles in the coating. If coating needs to take place above 90 Deg F or 80% humidity then the coating will dry more quickly so you need to work fast and more precisely than normal as you will not have much time to correct any coating errors. If there are pets or children in the house, make sure they are not free to get into the work area. If there are any flying insects, have them repelled before coating as they may get stuck on the wet coating. Turn off any fans and the A/C down so it is not blowing on the glass area to reduce the amount of dust being blown around in the air. 7. You Tube Video There is a good YOU Tube video which shows the application process see link http://www.youtube.com/watch?v=fJdlJj9L7TY
Other Advantages of KristalBond. If the house hold has pets or small children, point out they are less likely to damage KristalBond than they would window film If there is a nice view out of the window point out how KristalBond will protect and enhance the views, rather than distort them like window film If the house has curved glass, large windows, or handles built into the glass, explain that the glass can be coated without joints or bubbling.
Frequently Asked Questions (CUSTOMERS) How much solar energy does KristalBond reject? From an independent test report we hade done in MIAMI USA, KristalBond coated on ¼” clear float glass rejected a total solar radiation of almost 50 %, this includes 90 % of the IR, 99 % of the UV and 15 % of the visible light. What is so special about KristalBond coating since there is not much difference in the physical appearance after it is applied onto the glass? Solar radiation rejection on ¼” clear float glass is 20%. After application it is 46%, including 99% of harmful UV and 90% of IR. Hence, KristalBond will help to create a more comfortable living environment while the customer can enjoy clear views and maximize natural light coming through their windows and the need for artificial lighting. How can the heat be blocked since the clarity of KristalBond is very high? (How does KristalBond coated glass offer heat reduction?) Unlike most tinted glass and films, which blocks most of the visible light and allows transmission of the IR, KristalBond blocks the solar IR to 90% while allowing high visible light transmission of 76%. That means KristalBond coated glass allows more light transmission rather than heat. Will the KristalBond coating block the incoming sunlight and make the interior look darker? No, the visible light transmission drops by only 12%. For example, based on ¼” clear float glass, before coating VLT was 88% and after coating is 76% but KristalBond will still reduce IR by 90% and UV by over 99%. Does tinted glass provide a similar effect to KristalBond in reducing the heat? Tinted glass does reduce the heat. However, the trade off is losing the natural light, having a colored image and some distortion to the view. In contrast a KristalBond coating provides high natural light and a great view while providing UV cut up to 99% and IR cut up to 90%. How much energy can be saved before and after a coating? Energy saving simulation is never exact and requires a engineer to calculate it. With the cost covered by a client or their energy supplier & with the necessary data, it is possible to make a projected energy saving report. On average we manage reduce temperatures around 5-8 Deg F, and in some cases, 1015 Deg F.
Does the KristalBond increase the Energy Absorption or the Energy Reflection? KristalBond coating is absorptive. How can the 10% of Infrared Transmittance give a 55% reduction in heat? Total solar spectrum covers from 280nm to 2,500nm and this consist of UV, Visible light and Infrared. Each of them typically occupies 2%, 47% and 51% of total solar energy respectively. Therefore, while KristalBond coating only transmits 10% of Infrared, there is still about 50% of solar energy coming from UV and Visible light, to be addressed. Hence 55% reduction is the result. Does KristalBond coating take out glare? KristalBond provides a slight reduction in the amount of natural light transmission, resulting in a reduced glare without compromising the clear view. However, it does not remove the glare completely, since the main target of the KristalBond is to harvest the VLT to a maximum level. Will KristalBond distort the view through a window like film? KristalBond minimizes the distortion. KristalBond coating is physically bonded onto the glass without an adhesive; therefore it is bubble-free. Moreover, once it is cured, it forms a structure similar to glass. The results are that the image distortion is minimal. What is the durability of KristalBond? Does it bubble or peel like tinted films? KristalBond has the similar composition to glass. KristalBond is bonded onto the glass without using an adhesive. It won’t bubble and peel off from the glass surface like film. KristalBond provides a 10 years warranty against cracking, bubbling and peeling. What is the thickness of a KristalBond coating? How does it compare to a film thickness? The thickness of KristalBond is an average 7 micrometers while most films are about 40 micrometers thick. When a glass breaks, can KristalBond hold the glass like some films? KristalBond doesn’t change any glass safety specification, which means if the original glass is manufactured to break at a certain impact, it will still break as designed. Is KristalBond coating scratch resistant? What is the hardness of the coating? The Hardness of KristalBond coating is 6H. It is scratch-resistant not scratch proof.
Is KristalBond coating fire resistant? Yes. KristalBond coating is combustion resistant and has been independently tested in the USA. How long can KristalBond coating last? KristalBond gives a 10 years warranty against bubbling, peeling and cracking, but it is quite likely if well maintained the product will last much longer than this. Already in Japan some applications are more than 14 years old and are still performing as when they were installed. What is the maximum or minimum size of the area that KristalBond can coat? No limit on height. Width can be as wide as 13ft. Over 13 Ft it is difficult to have enough time to do a good finishing stroke before the coating starts to dry. Are there any noticeable joints after a KristalBond coating? Unlike film, which comes with fixed widths, KristalBond coatings are seamless. You won’t see joints on the coated glass. Is there any glass that cannot be coated? KristalBond cannot be applied on some glass surfaces such as reflective glass (coated side), low e glass (coated side), frosted glass (patterned side), decorative (printed side) and wired glass. Please consult a KristalBond representative for further clarifications. Is KristalBond an interior or exterior coating? KristalBond is for interior coating only. What color can KristalBond provide? KristalBond is clear as standard, ensuring a great view with low haze level. How long does it take to be coated? Depending on the windows sizes a team can do up to 500 ft2 per day, (subject to terms and conditions) Please check with our application/tech support team for further information. Can KristalBond be coated on tinted film? No. We have to remove film first before apply the liquid on the glass. Is there a smell after coating and why do you have this smell? Does the smell affect health? Yes there is a acetone solvent smell similar to some paints, which will dissipate in 1 day. With good ventilation, they will disappear faster. The amount used in the product is within the threshold specified by relevant authorities. If you are sensitive to such smells, it is advisable not to stay in the area for a while after coating.
What is the Application Process like? We will arrange the protection of your fixed furniture and then tape a protective plastic sheet on the floor. We will tape any seals around the glass, and then clean the glass before coating. The surface drying process takes about 1 hour. It takes 7 days for full curing. After 7 days you can clean your glass as usual with soft cloth and mild detergent. KristalBond is a liquid coating and it could attract dust. How are you going to make sure the dust levels are minimized? Our procedures are aimed at minimizing any particles before we do a coating on the glass, such as protection, thoroughly cleaning the glass and vacuuming the work place. Do you need to dismantle the glass panel during the coating? No. Coating will be done on site, without removing the glass from the frames. How do you ensure the coating thickness of KristalBond? By controlling the amount of the liquid on the measured area at a specific ratio. All authorized applicators are trained to follow the application instructions, which are designed to make sure a uniform finish of the coating. KristalBond also has self-leveling properties to spread uniformly if a proper application process is observed. What are the precautions needed to clean the glass after it has been coated? What detergent shall I use? You can wash the window by using a soft cloth and mild detergent. Do not use any acidic or alkaline detergent. Is KristalBond resistant to some market glass cleaning agents or detergents ? Coated windows can be cleaned with normal cleaning liquids. High acid, high alkaline and materials that scratch or scour when cleaning such as a metal polish should not be used. During application is the environment critical ( Temperature and Humidity ) ? Not really, temperatures below 90 Deg F and above 42Deg F and humidity below 85% are recommended otherwise the applicator needs to apply the coating quickly as it dries faster. Coatings are applied inside so with A/C this is not an issue. What is the drying time ? Touch dry within 1 Hour, Fully cured within 1 week
Is this an application requiring skilled persons to do it ? or can be it be DIY ? KristalBond is not a DIY product, applicators need to be trained to get a good uniform finish. If there is a problem with the coating after it is dry can it be removed ? Yes we supply a remover liquid to remove a defective coating. What is the scope of the 10 Year guarantee ? KristalBond offer a manufacturers warranty for materials and labor costs to replace a coating if it fails within 10 years after installation. How many coats is required to have best performance ? 1 Coat. 2 coats are possible and improves the heat block performance by up to a further 15 % but the UV block is the same. Does this product have variety of colors ? Only clear with a green tint is available currently, other colors may follow later. Will the coating reduce in performance after the warranty period ? No the oldest windows we have coated were 14 years ago and still perform with less than 1% reduction over the period.
Frequently Asked Questions (ADDITIONAL FOR DEALERS ONLY) How much energy can be saved before and after coating? Glass in a customers house or business will vary and depending on the type of glass and the direction it faces will determine the amount of heat reduction achieved after coating the glass with KristalBond. For example if there is a lot of single pane glass facing west and then east, the heat reduction will be higher than if most of the glass faces south. If there is mainly north facing glass there will be the will be lower reductions. The reduction in Temperatures should be between 5 and 18 Deg F. Why is it better that KristalBond Energy Absorptive rather than Energy Reflective? KristalBond coating is absorptive, which is the greener option. In many areas of the world reflective coatings are now being phased out since they cause problems with reflected heat damaging adjacent building and generating heat build up in surrounding areas. KristalBond only reduces glare a bit why is that? KristalBond is designed taking into account the latest criteria regarding energy saving benefits so it has a very high VLT (natural light coming through the windows) but cuts heat by over 50%. It is generally recognized this is the best combination rather than darkening the room and reducing the glare. Glare can always be reduced temporarily by drawing a blind if necessary. What is the thickness of KristalBond coating? Film thickness? The thickness of KristalBond is an average of 7 micrometers, films are about 40 micrometers thick. That translates into meaning that KristalBond being much harder to scratch or damage than window film. How hard and durable is KristalBond ? The Hardness of KristalBond coating is 6H. It is scratch-resistant not scratch proof. Normal Glass has a hardness of 7H. This means you will not accidently scratch KristalBond like you will a film.
How many sq Feet can we do in a day ? Depending on the windows sizes you should coat between 200 & 300 sq ft per day with an normal 2 man team. With larger windows and more experienced teams we have achieved 500 Sq Ft a day. If you have to remove existing window film or do any extra cleaning then this will reduce the amounts, however you will charge extra for the additional work. For larger jobs it may be a more cost effective option to hire in a window cleaner to do the window cleaning part of the work. Can KristalBond be coated on tinted film? No. We have to remove film first before apply the liquid on the glass. It is important to check how much film is on the windows and how easy it will be to get off as this can influence the work time. How can I stop dust particles getting into the coating whilst it is drying ? If you follow the procedures in our applicator manual you will minimize any dust particles. Try to not have too many people walking around in the area when the coating is drying. Make sure you switch off any fans and turn up the A?C if it is blowing a lot in the area. How do we ensure the coating thickness of KristalBond? It is important you use the right amounts of liquid per sq ft . Using the right amount of grams per block and then letting the product self-level to spread uniformly gives an even thickness and it is covered in our applicator manual. What is the % Loss factor during application ? Up to 10% During application is the environment critical ( Temperature and Humidity ) ? It is best to do coating where the temperature is below 90 Deg F and above 42Deg F and humidity below 85% otherwise the applicator needs to apply the coating quickly as it dries faster. Coatings are applied inside so with A/C this is not an issue. What is the drying time ? Touch dry within 1 Hour, Fully cured within 1 week Is this an application requiring skilled persons to do it ? We only sell KristalBond to dealers once they have been trained to make the applications properly.
If there is a problem with a coating can it be removed Yes. If the liquid is still wet KristalBond can be wiped off with a lint free cloth and the window prepared again and re coated. If the coating has dried we supply a remover liquid with the kits that can remove it. What is the scope of guarantee during 10 Years ? Manufacturers warranty for materials and labor costs to replace a coating if it fails within 10 years after installation. How many coats is require to have best performance ? 1 Coat. 2 coats are possible and improves the performance by approx further 15 % on heat reduction UV block is the same. You should charge extra for the second coat as this needs to be done at least 2 days after the first coating has dried. Beside the ready mixed product do you sell the nano size insulation material only to add into a paint ? No. Our nano liquid is made specially to mix with our liquid glass so it will not mix well with other liquids. What will be the price per Sq Ft compared to film ? Film prices differ depending on make and quality. In USA the costs varies between $4 $18 Per Sq Ft. We recommend a sales price of $10 - $12 per Sq Ft for KristalBond. How long is the material self life ? 18 Months unmixed, up to 24 hours when mixed. Will the coating reduce it’s performance after the warranty period ? No oldest windows we have coated were 14 years ago and still perform with less than 1% reduction over the period.
How long is your training session? Between 1 & 2 days depending on the level of expertise of the persons being trained.
How do you describe the two liquids that are mixed? I have heard them referred as one being a liquid glass and one as a nano liquid. How do they interact and which is the bonding agent? Liquid A is a liquid silica (Glass) that has been mixed with an acetone solvent to help the drying process. The liquid is manufactured using Sol-‐Gel technology. (see http://en.wikipedia.org/wiki/Sol-‐gel) Sol-‐Gel enables the liquid to react correctly with liquid B and dry at normal room temperatures. It is the "bonding" part of the mix. Liquid B is a Nano Liquid which has been dispersed using ultra sound processes to make the metal oxide particles Nano size. (http://en.wikipedia.org/wiki/Nanotechnology) This is the part of the formulation that absorbs the heat and ultra violet rays.
How does the coating affect the insulation seal on insulated glass (IGU’s) and does the coating void the manufacturers warranty? KristalBond absorbs heat on the surface of the glass and this does little to alter the normal stresses of the glasses. Part of the coating process is to tape the seals and overlap on to the glass. This process ensures that the seals on any IGU's do not come into contact with the coating so there will be no affect on the IG unit's seals. There are many glass manufacturers and some void their warranties some do not. This applies to all window coatings including KristalBond and films. We are working with GANA (Glass Assn of America) an the NFA (Natl Fenestration Assn) to educate the industry about KristalBond to overcome these issues. What is the cost to supply us? The cost varies depending on the volumes you order and varies between $5.50 -‐ $6.97 Per sq Ft. For larger volumes further discounts are available. Please contact KristalBond USA on Tel 1 855 252 8872 or e mail info@kristalbond.us for more info. What about training how is that arranged ? We have training facilities available in Deerfield Beach Florida, Atlanta Georgia and Wilmington North Carolina. Or if you have suitable facilities we can come to you to do the training.
KristalBond absorbs heat on the glass surface to block the heat transfer, and the glass surface gets hotter. How does that result in a cooler inside room temperature ?
Actually heat is transferred from the glass surface by 3 factors, Convection, Conduction, & Re radiation Under the international standard of ISO 10292, the glass industry recognizes that on average 3 to 3.5 times more energy is transferred by these forces to the outside glass surface area mainly because of higher external wind speeds resulting in greater energy transfer to the outside. This and the fact that with KristalBond 90% of the IR is blocked means a much lesser amount of radiated heat being generated by furniture and fittings inside the room.
Advantages sheet
KristalBond v Window Film What are the advantages of KristalBond over window film ?.
KristalBond
No peeling or bubbling. Manufacturers warranty For 10 + years.
Normal durability between 3 – 7 years then bubbling, discoloring & / or hazing will appear.
Performance
High Infra Red (IR) cut (90%)
High IR cut with dark tint Lower IR cut with clearer films
Light Transfer
The Visible Light Transmission (VLT) is very high at 77%. This means that rooms retain their light and airy feel.
Many films are a lot lower meaning rooms are darker and need more artificial lighting.
Clarity
Very clear view with natural colors and sharp definition.
View appears flatter, less color saturation, hazy.
Hardness
Hard to Scratch, hardness level 6+
Easy to scratch hardness level 2 or 3 H
Glass Finishing
Seamless finishing, no joins in large glass, curved glass or with glass fittings.
Joints appear on larger glass, or with glass fittings, cannot apply to curves or roof lights.
Energy savings
High IR cut with high natural Dark tints result in higher light means little need for artificial use of indoor lighting, and lighting. Up to 20% less energy used. higher power use.
Cost Benefits
No need to re coat, maintains superior appearance for longer.
Re installation every 3 – 7 years means extra cost and disruption.
Technology
Use of latest Nano & Sol Gel technologies gives most innovative results with no comparable product.
Old plastic film technology cannot compare with KristalBond performance
Durability
Window Film
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The Role KBT USA Deerfield Beach (Area HQ) Supply of the Products KBT HQ will ensure that all materials supplied to the Dealers and Distributors are merchantable and suitable for their projects Technical & Sales Assistance Assist the Dealers and Distributors to enable them to deliver a quality product and installation service to ensure a growing and ongoing business. Project Assistance Assist Dealers with large and landmark projects to ensure that these are obtained and completed on time with total customer satisfaction. National & International Associations Provide regular contact with national and international bodies, franchise operators, including governmental agencies to ensure that KristalBond is well known and accepted in the market Trade Shows Attend trade shows in order to promote the product.
Marketing Approach The main target markets are ? Retrofit / Remodeling Home & business owners interested in bringing their existing windows up to a more modern energy efficient standard. One of the main markets to target. New Building Projects Targeting Developers and Architects early will enable them to consider KristalBond as a more cost effective and flexible alternative to Low E glass
Energy Suppliers Many of them offer some plans to their customers to improve the energy efficiency of their homes or businesses. KristalBond is often an interesting product for them to promote. Green Product Suppliers Many companies that sell other products such as radiant heat barriers for lofts, PV panels, Window films, High efficiency A/C units, see KristalBond as a great additional product to offer to their customers Window Cleaners Because much of the work is cleaning the windows, many window cleaning companies see selling KristalBond to their customers as a natural add on for them Glazing and window repair companies, Similar to window cleaners, KristalBond is a great add on for these businesses. General Contractors & Handymen They can easily train on applying KristalBond and then have additional sales to their customers. Car Show Rooms, Fast Food Restaurants, Retail Outlets Hospitals, Hotels Because all of these have lots of glass and they need people to see through the windows without distorting the view these are great opportunities for sales. Durability is also another major selling point as KristalBond does not get damaged like film. Competition Because KristalBond is a unique product there is no like for like product to compete with in the USA. However most people will compare it against Window Film and Low E Glass The advantages over Film have been stated previously The main advantage over low E glass is the cost. Typically KristalBond is 25 – 40% of the cost of a comparable low E glass unit.
Profit & Costing Please refer to the attached sheets which can be e mailed to dealers when they become established. The standard margin that can be achieved is between 80 – 100% Quotation Module. Please see attached sheet which can be e mailed to dealers when they become established.