AUTUMN / WINTER 2015
BROUGHT TO YOU BY NEW WEST END COMPANY
WWW.NEWWESTEND.COM
Westender News and views from the world’s largest retail destination Show-stopping traffic free days
Famous faces on Oxford Street
A new look for Regent Street
Bond Street in China
Boris Backs West End Jobs London Mayor, Boris Johnson
joined some of the UK’s biggest retail players on Bond Street earlier in the summer to announce that Central London is set to benefit from 2,000 new jobs as a result of proposals to extend Sunday trading hours. The commitment will see more Londoners employed throughout the West End and Knightsbridge…
Full story on page 2
GET ‘APPY A new tool to connect retail members with New West End Company and provide real time intelligence was launched earlier this year to Oxford Street, with Bond Street and Regent Street businesses to follow in due course…
Launching Our Charter
Full story on page 6
Our Charter for Growth outlines our business priorities to ensure the West End’s retail heartland continues to thrive for the next decade and beyond…. (turn to the centre of the newspaper to read more)
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WEST END
Boris Backs West End Jobs (Continued from front page) The pledge from West End and Knightsbridge businesses came after the Treasury revealed that it is to consider giving local areas the power to extend trading hours for retailers. Chancellor George Osborne cited New West End Company research in the announcement, confirming that an extra two hours of trading on Sunday would boost Central London businesses by £260m each year and provide over 2,000 additional full time retail jobs. When interviewed on the topic Boris Johnson, MP, Mayor of London, said: “Proposed changes to Sunday trading regulations could revolutionise the shopping experience for millions of Londoners and visitors to the city and enhance the capital’s position as an international shopping destination. We are now working to see how this can be best applied in the
West End, to bring it into line with our global competitors and generate the extra jobs and income the city needs.” The research, carried out by Volterra Partners, also reported that together with the launch of Crossrail, the potential extension of Sunday trading hours could lead to almost a 100% uplift in West End turnover, climbing from £8.8bn in 2014 to an estimated £16bn by 2025.
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Enhance the capital’s position as an international shopping destination
” New West End Company To Launch Property Owner BID Boris Johnson MP, Mayor of London shows support for Sunday Trading Deregulation
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ew West End Company is seeking to establish one of the UK’s first Property Owner BIDs, to complement the Occupier BID currently in place. This will ensure greater resources to deliver an enhanced partnership with owners and occupiers and add value to investments by boosting the District’s business and promotional voice and enhancing the public realm in the West End. Jace Tyrrell, Deputy Chief Executive is leading the campaign with David Shaw OBE, Chair of New West End Company’s Steering Group. The business plan will launch in October, with the ballot taking place in mid November. To find out more visit newwestend.com/property
Hitting The Headlines
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ew West End Company has experienced a solid media profile over the last 6 months, with over 600 articles totalling £1.8m in PR value, including Sunday Trading Deregulation, Launching our Charter for Growth, Chinese Visa Simplification and the Crossrail economic impact, all detailed within this newspaper.
To see coverage highlights visit newwestend.com/news
AUTUMN / WINTER 2015
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WEST END
West End Sales To Reach £10bn By 2019 CGI Illustration of Tottenham Court Road Station Entrance
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arlier this summer, New West End Company launched a look book of the multi-billion pound development work planned for the capital’s retail heartland as it gears up for millions of additional shoppers with the opening of Crossrail in 2018. Retail revenues in London’s West End are predicted to hit £10bn within a year of Crossrail opening. This will place London ahead of any other European city for retail and cement its place among the world’s top global destinations. New West End Company revealed a number of major building and public realm developments in the West End set to capitalise on the arrival of Crossrail. The scale of these projects is significant, and it is estimated they will have a
combined gross development value of £2.5bn. Richard Dickinson, Chief Executive of New West End Company said: “Crossrail has long been recognised as a game changer for the areas it touches, but the effect it has played in inspiring investment and innovation across the West End is staggering.” “Each one of these planned developments will bring an unparalleled uplift to the area. Together they will combine to ensure that our iconic streets continue to represent the pinnacle of shopping and leisure destinations into the future as they have through their illustrious past.” To find out more, or to request a copy of the look book, please contact Kristin at Kristin.Sauva@newwestend.com
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Inspiring investment and innovation across the West End
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Creating A One Stop Shop For Chinese Visas In June, the Government announced the first ever agreement between a Schengen country and the UK to share Visa Application Centres in China. This will allow Chinese visitors to apply for both a UK and Schengen visa at the same place and same time, effectively creating a one-stop-shop. The move was one of the key recommendations in the report into improving the visa application process in China, launched with the Home Secretary last June, by the UK China Visa Alliance, of which New West End Company is a founding member.
The Alliance’s other recommendation for creating a one-stop-shop, the sharing of application forms, has already been implemented by the Home Office. The pilot is with Belgium, which uses the same contractor as the UK to deliver its visa application service in China. Although Belgium only issues a small number of visitor visas in China each year (16,000 compared with UK 390,000 visitor visas in 2014) the move is significant as it paves the way for similar partnerships with other EU countries. To find out more visit ukcva.com
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OXFORD STREET
This Year’s Hottest Insiders Review Oxford Street T
his summer, Oxford Street pulled out all of the stops to provide shoppers with the perfect summer day itinerary in a four week print partnership with the Metro newspaper. To help handpick the best hotspots and events in July and August, Oxford Street enlisted famous faces - Oliver Proudlock, Ella Catliff, Patricia Bright and the Hemsley Sisters to share their favourite destinations from entertainment, drinking and dining to beauty, grooming and fashion. From refreshing cocktails on the John Lewis rooftop to indulgent facials at Lush Spa, a sumptuous breakfast at
Berners Tavern to fascinating exhibitions at the Photographer’s Gallery; the 1.5 mile fashion and entertainment pulse of the capital came alive with an enticing calendar of activities to provide the perfect ingredients for the ultimate summer’s day. Shoppers had the chance to enter unique competitions and take advantage of the exclusive offers from the likes of The Courthouse Cinema, Topshop, Steak and Lobster, Miss Selfridge and Boots. Oliver Proudlock, Made in Chelsea star and fashion enthusiast, said, “One of my earliest memories is being taken to see the Christmas lights on
Oxford Street - it was so magical and the spectacle of the whole thing has stuck with me ever since. None of the magic has worn off since, and Oxford Street in my eyes truly is one of the greatest shopping streets in the world. There is just so much choice across the street and it’s bigger and better than anywhere else in London, with the best offerings across everything from dining and drinking to shopping and even male grooming.” The campaign proved a success with positive retail feedback, a media reach of 8 million and 14,500 new social media followers.
OXST Insiders, Patricia Bright, Oliver Proudlock and Ella Catliff
New West End Company Launches First Retail B2B App On Oxford Street
The app, which provides footfall and sales data, plus information about events and activity on the street is being introduced in a phased rollout.
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he MD of Trading Environment, Steven Medway said: “Our bespoke app is designed to solve many of the operational challenges businesses across the West End face. The ability to communicate together as an area can only help build a stronger offering for the millions of visitors who come every year. The sharing of news and events second-by-second will help the area remain at the very forefront of global shopping experiences.”
To find out more email Ruhena Begum, Membership Executive ruhena.begum@ newwestend.com
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OXFORD STREET
West End Partnership Announces Oxford Street Vision
Richard Dickinson, Chief Executive, New West End Company, and the New London Architecture forum hosted “Realising the Oxford Street Vision” as part of the West End Partnership’s vision for the area, with key note speaker Carl Weisbrod, Chairman of New York City Planning who shared his learning from New York. The event was supported by guest speakers Cllr Robert Davis MBE, Deputy Leader, Westminster City Council and Lucy Musgrave, Founder, Publica. The arrival of Crossrail 1 from late 2018 provides a further catalyst to improve the quality
of the area and position it as the world’s favourite place to shop and visit. The partnership, supported by the property owners and retailers on Oxford Street, has drawn up a cross-cutting vision that will join with, and build on, complementary projects to transform the street and wider area. Reducing Traffic • A comprehensive reduction in vehicles of all types with greater use of suitable surrounding streets for loading, servicing and taxi pick-up. • Improvements in public
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realm and prioritisation of pedestrians to create the right ambiance for a successful trading environment. Radically improve the street’s air quality and additional measures to reduce traffic accidents.
High Quality Public Realm • More space for pedestrians including ‘oasis’ spaces both on Oxford Street and side streets. • More robust management and maintenance that provides a safe, clean and welcoming environment with less street furniture and other clutter.
The West End Partnership, of which New West End Company is a key partner, launched a new and dynamic 15 year vision for London’s West End this year. Cllr Philippa Roe, Leader of Westminster City Council and Chair of the Partnership confirmed Oxford Street and Bond Street as two priority improvement projects.
The Vision for Oxford Street is that it should be the world’s best outdoor street shopping experience, complementing Regent Street and Bond Street by offering an unrivalled mix of flagship and branded stores. More than this, there is opportunity to integrate with a wider network of retailers, leisure and cultural attractions across the surrounding streets.
Creating Modern Retail Spaces Improvements to the scale and design of buildings with appropriately redeveloped stores. • A renewed mix of new and established retailers to provide a compelling shopping and visitor experience. • A seamless and intuitive system of shopper information online to guide visitors. • Greater investment in marketing to cement Oxford Street’s brand position both internationally and in the UK.
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To find out more visit westendpartnership.london
Richard Dickinson, Chief Executive, New West End Company
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CHARTER FOR GROWTH
Our Charter For Growth New West End Company, a core supporter of the West End Partnership is working to deliver a shared vision for a strong and vibrant West End.
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ondon’s West End is a major driver of the UK economy. We are the world’s leading tourist destination, the global retail capital, and major hub for overseas investment. Our key shopping streets of Bond Street, Oxford Street and Regent Street are world renowned welcoming 200 million visits spending £8.8bn each year. We prosper as a global city but we must stay nimble; modernising and improving our proposition to the world’s visitors and investors, playing an active role as a key member of the West End Partnership and its shared vision for a strong and vibrant West End. In May this year, Sir Peter Rogers held a series of Chairman’s Debates with you, our members, to understand
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Our Charter for Growth outlines our business priorities to ensure the West End’s retail heartland continues to thrive for the next decade and beyond. We are in a strong position but we must continue to work together to ensure future growth and success.
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your key business priorities not just in the year ahead but the next decade, with guest speakers including: Steve Norris, National Infrastructure Planning Association; Lord Adonis, Parliament; Sir Peter Hendy, formerly TfL now Network Rail; Conrad Bird, Prime Ministers Office and Kevin Farrow, CBRE plus key representatives from businesses including London Chamber of Commerce, Grosvenor, Appear Here, Gerald Eve, and Clean Air London among others. The debates drew out some of the most pertinent views and perspectives from a group which has a vested interest in the future of the West End on a number of the most challenging issues we face, including traffic reduction, air quality, business rates, and barriers to economic growth.
Although we are in strong place, to maintain our global position we must work together and have more enlightened policies and investment from all levels of Government to ensure we continue to thrive. The findings from the audience polls and speaker participation from the debates has helped formed the basis for our Charter for Growth, which lists our top 10 business priorities to 2025 - calling on more flexible regulations for trading on Sundays, tourist visas and tax-free shopping; immediate action on air quality and congestion; a brave approach to new infrastructure investment and a planning system that advances the West End’s global competitiveness.
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Reinvent the West End’s retail heartland as a place for people – meet year on year targets for significant traffic reduction on Oxford, Regent and Bond streets, provide more pedestrianised spaces and regular weekend trafficfree days by 2018 and explore a dedicated tram for Oxford Street.
Deliver streetscapes that are the envy of the world – working closely with the West End Partnership, bring major improvements to Oxford Street and Bond Street together to match the standard of Regent Street.
Guarantee the right environment for international visitors – offer a worldclass welcome to retail tourists with an easier visa system for Chinese visitors, modernising processes for tax-free shopping and offering one of the leading shopping experiences in the world.
Secure London’s global competiveness – support the UK’s continuing membership of the European Union and ensure London’s position at the heart of a competitive world market.
Be brave on the major transport infrastructure projects – move quickly on Crossrail 2 and implement essential decisions on runway capacity to keep us competitive in 2025 and beyond.
Get regulation and taxation right to support business growth – back policies on taxation that incentivise growth and avoid retailers facing disproportionate business costs through an unfair rates system.
Take immediate steps to improve air quality – support an accelerated shift to electric vehicles and introduce the Ultra Low Emission Zone by 2018 – pricing dirty vehicles off our streets and reducing waste and freight traffic in partnership with business.
Modernise our laws on Sunday trading – extend Sunday trading in the West End to deliver an additional £290 million and support over 2,000 jobs.
Modernise our streets, secure inward investment and protect our heritage – establish a consistent approach towards planning and development to stimulate growth, capturing a full return on investment in infrastructure through greater floorspace and density.
Create a framework for London’s West End to thrive – give London powers to keep more of the taxes it pays to improve its international position.
ON ON THE THE UK UK ECONOMY ECONOMY
AUTUMN / WINTER 2015
90% 90% £4.7bn £4.7bn £4.7bn £4.7bn 2005 2005
2005 2005
600 600
increase increase in turnover increase in turnover increase in 10 years in turnover in 10 years in 10 turnover in years in 10 years
£8.8bn £8.8bn £8.8bn £8.8bn 2014 2014
2014 2014 2005 2005 2005 £4.7bn 2005 £4.7bn £4.7bn £4.7bn 2014 2014
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N OPE E P O EN N OP OPEN
stores stores stores stores
Annual sales to rise Annual sales to rise Annual sales to rise when Crossrail opens Annual sales to rise when Crossrail opens when Crossrail opens when Crossrail opens
£8.8bn £8.8bn 2014 2014
2019 2019 2019 2019
£10bn £10bn £10bn £10bn
Crossrail Crossrail will bring Crossrail will bring Crossrail will bring will bring 30%
Growth rate of the West Growth rate of the End is DOUBLE theWest size Growth rate of the West End is DOUBLE the size of London’s and THREE Growth rate of the West End is DOUBLE the size of London’s and THREE TIMES the size ofthe thesize UK End is DOUBLE of London’s and TIMES the size of THREE the UK of London’s and TIMES the size of THREE the UK TIMES the size of the UK
UK UK UK UK
LON L DO N L DO N LON D DON
2025 2025 2025 2025
30% 30% 30%
WEST WEST END WEST END WEST END END
MORE MORE MORE MORE
visitors to visitors to the area by visitors to the area by visitors to the area by the area by 2026
2026 2026 2026
DAILY VISITORS ENTER THE WEST END DAILY VISITORS ENTER THE WEST END DAILY VISITORS ENTER THE WEST END through its 6 underground stations DAILY VISITORS ENTER THE WEST END
through its 6 underground stations through its 6 underground stations through its 6 underground stations
WEST END BUSINESSES contribute £28bn to London’s GDP WEST END BUSINESSES contribute £28bn to London’s GDP WEST4% ENDin total. They pay BUSINESSES £2.1bn to London’s GDP contribute £28bn that’s in taxes (excluding corporation tax). WEST4% ENDin total. They pay BUSINESSES £2.1bn to London’s GDP contribute £28bn that’s in taxes (excluding corporation tax). in total. They pay £2.1bn 4% in total. They pay £2.1bn 4% £420m is raised in £420m is raised in BUT business taxes every year £420m is raised in BUT business taxes every year £420m is raised in business taxes every year BUT business taxes every year
BUT
in taxes (excluding corporation tax). in taxes (excluding corporation tax). of this is kept of this is kept by the treasury of this is kept by the treasury of this is kept by the treasury by the treasury
96% 96% 96% 96%
219 219 219 120 120 120 $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $
flagships flagships flagships flagships international international brands international brands international brands brands
TOURISTS TOURISTS TOURISTS TOURISTS £ £ £ ££ £ £ ££ £ £ ££ £ £ £
¥ ¥ ¥ ¥¥ SPEND ¥ SPEND ¥ SPEND SPEND ¥¥ ¥ ¥ E ACH ¥¥YE AR E ACH ¥YE AR E ACH ¥YE AR E ACH ¥YE AR
£ £ £ ££ £ £ ££ £ £ ££ £ £ £
$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $
£3.3bn £3.3bn £3.3bn £3.3bn £24m £24m £24m £24m
£16bn £16bn £16bn £16bn
500,000 500,000
that’s that’s
CHARTER FOR GROWTH
average daily West End turnover average daily West End turnover average daily West End turnover average daily West End turnover
150,000 150,000 W W W W
O O O O
R R R R
K K K K
E E E E
R R R R
S S S S
MORE THAN THE MORE THAN THE POPULATION OF OXFORD MORE THAN THE POPULATION OF OXFORD MORE THAN THE POPULATION OF OXFORD POPULATION OF OXFORD AND AND AND AND
2% OF LONDON’S 2% OF LONDON’S TOTAL WORKFORCE 2% OF LONDON’S TOTAL WORKFORCE 2% OF LONDON’S TOTAL WORKFORCE TOTAL WORKFORCE
ONLY ONLY ONLY ONLY
7% 7% 7% 7%
of London’s taxes is of London’s taxes is retained by the Mayor. of London’s taxes is retained by the Mayor. of London’s taxes is The Mayor has limited powers retained by the Mayor. The Mayor has limited powers retained by the Mayor. to raise money compared to
The Mayor has limited powers to raise money compared to The Mayor has limited powers to raise money compared to to raise money compared to raising raising raising raising raising raising raising raising
NYC NYC NYC NYC 50%
50% 50% 50%
T YO T YO T YO T YO 70%
70% 70% 70%
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REGENT STREET
Fashion And Design Month On Regent Street Regent Street introduced the first Fashion and Design Month – a celebration of fashion, architecture, culture and design 1 – 31 September 2015.
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Regent Street new brand identity
s part of this, The Crown Estate launched the rebrand for Regent Street and the annual Regent Street RIBA Window Project. Vogues Fashion Night Out on Thursday 10 September, also part of Fashion and Design Month, was focused on Regent Street and was renamed Vogue Loves Regent Street. As well as these many of the stores organised lectures and design related events throughout the month. The Crown Estate also unveiled its new brand logo for Regent Street. Bold and simple, yet elegant; here, modern meets
classic in a true reflection of Regent Street’s values of Quality, Heritage, Style and Success. The new logo, designed by Small Back Room, the brand and design agency for Regent Street helps cement Regent Street’s position as a world-class visitor destination and the first choice for flagship international retailers, office tenants and residents alike. The new brand is being rolled out across all social media, digital and consumer touch points throughout Regent Street.
RIBA And Vogue Loves Regent Street Now in its sixth year the launch of the Regent Street RIBA Windows Project was held on Tuesday 15 September at Hotel Café Royal. This event was supported by The Regent Street Association, The Crown Estate and RIBA. The project pairs RIBA architects with stores and restaurants in Regent Street to create engaging window displays combining fashion, food and architecture. This year thirteen businesses participated. Newcomers to the project included Hamleys, Hotel Café Royal, Hawes and Curtis and Anthropologie. Penhaligon’s for the second year running won the Best Window Design with the architect Space Group Architects. Other awards included Coppin Dockray Architects for L’Occitane en Provence for the Best Architects and Best Brand – Kiehl’s with Michaelis Boyd. The installations will be displayed until 27 September. On Thursday 10 September late night shoppers hit the ‘Mile of Style’ for Vogue Loves Regent Street which brought a host of stylish treats, exclusive offers and exciting events, as part of Regent Street Fashion and Design Month.
To find out more visit regentstreetonline.com
AUTUMN / WINTER 2015
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REGENT STREET
Summer Streets
This summer saw the return of Summer Streets in its fourth year on Regent Street; four traffic free Sundays in July organised by The Regent Street Association in partnership with The Crown Estate, City of Westminster and the Mayor of London. Summer Streets encouraged shoppers to experience London’s finest retail destination in a traffic free environment. Each week was themed: Garden, Health and Fitness, Fashion, Arts and Culture, with an exciting line up of free activities, pop-up entertainment and live music available to enjoy on Regent Street.
Traffic Free Events to come Saturday 24 October NFL on Regent Street Saturday 31 October The Regent Street Motor Show Sunday 15 November The switch on the Regent Street Christmas Lights Saturday 28 November The Hamleys Christmas Parade on Regent Street Visit regentstreetonline.com
Summer Streets on Regent Street
Regent Street Motor Show
Regent Street Lights
NFL on Regent Street
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BOND STREET
The Bond Street Development Plan
Where could we improve? Mayor of London, Boris Johnson, MP, Cllr Philippa Roe, Leader of Westminster City Council, and Cllr Robert Davis MBE, Deputy Leader of Westminster City Council
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CGI representation of Bond Street – subject to change
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ew West End Company’s multi-million pound development plan for Bond Street was announced as a key project for London at the launch of the West End Partnership Vision this summer. The proposals
are set to radically change the streetscape with enhanced public realm, traffic improvements, street design and landscaping. Later, during the summer, New West End Company’s Bond Street Development Group were delighted to host a visit by the
Mayor of London, Boris Johnson MP, to Bond Street. As part of the visit, the group outlined its commitment to enhance the retail experience and investing in Bond Street’s future by improving its public realm. The Mayor of London recognised the strategic
role and value of Bond Street to the capital’s global reputation and in attracting new visitors. The Bond Street Management Group will be hosting a range of consultation events over the coming months on the concept and to improve the quality of
the street and ensure that Bond Street continues to be seen as one of the world’s leading luxury destinations. To find out more visit newwestend.com/bondstreet
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BOND STREET
Bond Street Series Celebrating 30 years Of FT Weekend With CBRE
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n October, Bond Street will launch the most significant campaign that the street has undergone in over two decades, exclusively partnering with FT Weekend and CBRE to celebrate the 30th anniversary of this global publication. The series is set to be an annual campaign for Bond Street - the ‘Bond Street Series…Celebrating 30 Years of FT Weekend’ will bring together over 15 of the street’s luxury powerhouse brands to deliver a series of exclusive in-store events running from 12 – 24 October 2015. The major campaign, delivered by New West End Company, will offer unique access to some of the most creative and inspirational minds in the luxury arena. Bond Street brands including Burberry, Ralph Lauren, De Beers, Bonhams, Asprey and Smythson will curate a host of unique events and experiences, fronted by the brands’ influential luxury
insiders. A selection of events will be co-curated by some of the FT’s most influential editorial contributors and will be delivered through the publication’s FT Live programme. Sponsored by leading property adviser CBRE, with GREAT campaign and British Airways, the campaign will put Bond Street in the spotlight during the most internationally acclaimed period for London, Frieze Art Fair. The Bond Street Series will officially launch on 6 October at an exclusive party hosted by Caroline Daniel, Editor of FT Weekend, celebrating 30 years of FT Weekend. C
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I am delighted for FT Weekend to be part of such a unique series of events. The Bond Street Series will underscore FT Weekend’s role in bringing together our brand of smart journalism with London’s vibrant arts, culture and luxury market.
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Caroline Daniel, editor of FT Weekend, comments
Bond Street By Appointment New West End Company launched the high net worth travel concierge service ‘Bond Street By Appointment’ at the International Luxury Travel Market (ILTM) conference in Shanghai in June.
Fenwick Milinary runway show, Shanghai
The service provides personalised curated experiences for a unique and enriched shopping itinerary, perfect for international connoisseurs and fashionistas searching for elite, memorable Mayfair moments. Bond Street By Appointment was later invited to partner with British Airways to celebrate the 10th Anniversary of flying the London/Shanghai route. In
collaboration with Fenwick of Bond Street, it hosted a millinery runway show with coverage worth £1.2m. Another element of the partnership was “Mayfair Moments” – a month long campaign promoting 10 luxury experiences in Mayfair on BA’s website, exclusively for their customers on this route. Find out more at bondstreet.london
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WEST END
Helping Westminster Residents Into Work
Street Services
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rom finding your favourite store to recommendations on where to eat – the Welcome Ambassadors are your talking guide to the West End. With over 25 different languages spoken and a 97% excellence rating, the Welcome Ambassadors provide a knowledgeable, dependable service, delivered with integrity and a smile! This year so far, they have helped over 250,000 shoppers. The Clean Team offers a detailed and highly effective cleaning service that provides a noticeable difference to the extremely busy streets in the West End. We have introduced innovative techniques to remove chewing gum and stains from the pavements, which is highly effective and can be carried out even when shopper numbers are at their highest. The Clean Team has been running strong since 2002, making London’s West End a clean and welcoming environment to visit.
Every year, Recruit London places over 100 Westminster residents into employment on Oxford, Regent and Bond Street.
Oxford Street Welcome Amassador
Africa Rondo, from the Church Street housing renewal area had been unemployed for 12 months before joining Recruit London in February this year. Africa attended group screening sessions with Recruit London workplace coordinator Isabelle Benard who trained her in 1-2-1 and group interview techniques, and to give her an understanding of the world of West End retail, plus how to do a sales pitch, cross selling techniques, retail customer service and customer profile. After a work placement with a West End store, Isabelle put
Contact the Welcome Ambassadors: T: 0207 580 8108 E: redcap@newwestend.com Contact The Clean Team: T: 0207 580 8108 E: clean.team@newwestend.com
New West End Company Clean Team
Working Together
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ew West End Company is a leading business voice for London’s West End, representing the people and organisations behind the world’s largest retail destination. It delivers management and marketing services to 25 streets within London’s retail heartland including Bond Street, Oxford Street and Regent Street. Its aim is to drive the change to create a truly unique West End experience, unlock barriers for economic growth and further
strengthen the commercial success of the area with its 65,000 employees and £8.8bn annual contribution to UK GDP.
GET IN TOUCH Rebecca Jones External Affairs Manager T: 020 7323 7027 E: rebecca.jones@newwestend.com Ruhena Begum Membership Executive T: 020 7323 7020 E: ruhena.begum@newwestend.com
UPCOMING EVENTS Sept Wednesday 30th September Crossrail Shopper Launch
Oct 12th – 24th October Bond Street Series
Nov Sunday 1st November Oxford Street Christmas Lights
Sunday 15th November Regent Street Christmas Lights
Africa forward for an interview with high street retailer New Look. Isabelle coordinated a second stage employer interview and trial shift for Africa and after a successful trial outcome she was offered the Sales Advisor role. Africa started her paid employment with New Look in June and feels settled in to the workplace. She said, “I’m extremely happy and feel grateful for this opportunity! I have been let down a lot in the past, but I’m thankful to Isabelle for her amazing training and ongoing support because it has helped me appreciate my new job more”. Recruit London is funded by New West End Company, The Crown Estate, Westminster City Council and the Crossriver Partnership. It is a completely free recruitment service for New West End Company members. To find out more, contact Workplace Coordinator Isabelle Benard E: isabelle.benard@newwestend. com T: 020 7851 5040 newwestend.com/recruit
Security In Numbers Directly managed by New West End Company, the Oxford Street Security Team diligently monitors the neighbourhood to ensure your visit to the West End is safe. The Security Team has a constant presence on the street and are in direct radio communication with retailers, Welcome Ambassadors, the Police and CCTV to identify and tackle security issues and concerns raised by retailers and the public. As a result of the success of the Oxford Street security pilot, a new team has now been rolled out to Regent Street, who started on 1 September.
7975 INCIDENTS
4413 pedicabs
1523 beggars
84 rough sleepers
1577 retail interactions
126 shop theft assistance
53 vulnerable persons