UVM-Sodexo Case Study

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University of Vermont Chapter Founded: Annual Funds Raised: Deli Schedule: Payment Accepted:

Spring 2005 $35,000 11:00 a.m. – 3:00 p.m. on Tuesdays, Wednesdays, and Thursdays Cash, Check, Cat$cratch (cash accounts on university ID cards), Campus Department/Organization Account Transfers Leaders certified through ServSafe. Certification funded by chapter. Refrigerator in FG’s permanent location in Student Center. Sodexo

Food Safety Training: Food Storage: Food Service Provider: In its first three years, UVM FeelGood worked tirelessly to forge a viable relationship with Sodexo on campus, as the idea of a non-­‐profit, student-­‐run food operation was completely new and was seen as competition. In fall 2008, as a well-­‐established and credible student organization, we set our sights on establishing deli operations in the newly constructed student union, known as the Davis Center, where Sodexo had exclusive rights as a food vendor and caterer. UVM FeelGood leaders met with administrators in Student Life, Davis Center Operations, and Sodexo to understand what process was necessary to realize this dream and went to work. In time, the chapter forged a formal contract with Sodexo, allowing them to sell gourmet grilled cheese three days a week for lunch. The contract agreements are crucial for everyone involved, as they clearly state what the chapter’s parameters are, address such issues as risk management, and define boundaries for what we can sell when and where. We collectively revisit the contract on an annual basis to reaffirm where we are headed and ensure lines of communication are established with new FeelGood leaders. Today, many Sodexo staff are huge fans and regular customers of UVM FeelGood; they all love us! In spring 2010, another dimension of the chapter’s relationship emerged as FeelGood became an approved caterer for campus meetings and events alongside Sodexo and some local companies. Sodexo’s endorsement of FeelGood in this capacity is a clear demonstration of the two organization’s mutual respect and confidence; none of this would have been possible without Sodexo’s willingness to help UVM FeelGood identify and achieve professional standards for our deli operations.


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