Kentucky Chamber and Kentucky SHRM announce
The 2012 Best Places to Work in Kentucky Presented by
large company winner
small/medium company winner
Also in this Issue: • Complete List of Rankings • Diagram for Success •U nderstanding the Benefits of Making the List
Table of Contents Diagram for Success.................................................................... 2 Message from KYSHRM.............................................................. 3 Message from Kentucky Chamber........................................... 3 Understanding the Benefits of Making the List...................4 Best Large Places to Work in Kentucky.............................6 Rank
Company
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37
Genentech, Inc......................................................................... 8 Edward Jones.......................................................................... 8 Trilogy Health Services, LLC- Home Office.....................9 Independence Bank...............................................................9 ISCO Industries, LLC..............................................................9 Pikeville Medical Center...................................................... 10 Booz Allen Hamilton, Inc......................................................11 Corning Incorporated............................................................11 Central Baptist Hospital........................................................11 Harrison Memorial Hospital.................................................11 Employment Plus, Inc...........................................................12 Exceptional Living Centers.................................................12 Hilliard Lyons.......................................................................... 14 Stites & Harbison PLLC....................................................... 14 Kentucky Orthopedic Rehab Team (KORT).................. 14 Appriss Inc...............................................................................15 National Patient Account Services...................................15 Central Bank............................................................................15 Blue & Co., LLC.......................................................................15 Crowe Horwath LLP..............................................................16 Wyatt, Tarrant & Combs, LLP.............................................16 Frankfort Regional Medical Center...................................18 Kindred Healthcare, Inc. Support Center........................19 Heritage Bank.........................................................................19 C.A. Jones Management Group, LLC...............................19 Neace Lukens..........................................................................21 Somerset Community College...........................................21 Masonic Homes of Kentucky, Inc.....................................22 Baptist Hospital East...........................................................22 Hosparus Inc..........................................................................23 Baptist Hospital Northeast................................................23 First Federal Savings Bank................................................23 Pattie A. Clay Regional Medical Center.........................24 Hazard Community & Technical College........................24 Elmcroft Senior Living-Support Center.........................26 Simpson County Schools Board of Education.............26 Stock Yards Bank..................................................................26
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Overall Employee Engagement/Satisfaction......................13 Pay & Benefits...............................................................................17 Leadership & Planning............................................................. 20 Relationship with Supervisor..................................................25 Corporate Culture & Communications.................................28 Role Satisfaction.........................................................................35 Training & Development...........................................................39 Work Environment.....................................................................43 Best Small/Medium Places to Work in Kentucky.......... 30 Rank
Company
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28
MassMutual Financial Group: Assurance Financial Group................................................32 River Road Asset Management, LLC...............................32 Tenmast Software Company.............................................32 ARGI Financial Group..........................................................33 Connected Nation.................................................................33 Sturgill, Turner, Barker & Moloney, PLLC.......................34 Luckett & Farley....................................................................34 Traditional Bank, Inc............................................................34 Hospice of Hope...................................................................34 Air Hydro Power....................................................................36 Symbiotix Inc.........................................................................36 Pediatric & Adolescent Associates..................................36 Alure Salon and Day Spa....................................................36 WDRB-TV / WMYO-TV.......................................................37 Big Ass Fans...........................................................................37 Kingsbrook Lifecare Center...............................................38 Fowler Measle & Bell............................................................38 Mountjoy Chilton Medley LLP...........................................38 Greater Louisville Inc...........................................................38 Benefit Insurance Marketing............................................ 40 Unified Trust Company, N.A............................................. 40 Dean Dorton Allen Ford, PLLC...........................................41 Farmers Bank & Capital Trust Co......................................41 Bowling Green Technical College.....................................41 Kentucky Bank........................................................................41 Sazerac Company.................................................................42 Creative Lodging Solutions...............................................42 Warren Rural Electric Cooperative Corp.......................42
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Resource Listing......................................................................... 44 Designed by: APS Communications • 859.219.2017 • www.apscommunications.com Published by: Kentucky Chamber of Commerce • 502.695.4700 • www.kychamber.com
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winners for 8 consecutive years
Printed by: Publishers Printing Company • 800.214.1067 To order more copies, contact: Kentucky Chamber of Commerce • 502.695.4700 • publications@kychamber.com To advertise, contact: Andrea Flanders • 502.848.8723 • aflanders@kychamber.com
best places to work in kentucky. The diagram for success. Does your team have what it takes? Kentucky continues to be a great place to live and work due in part to two of our most valuable resources — a quality workforce and world-class businesses. But there is always room for improvement, and we believe strengthening these assets will ensure the Commonwealth’s leadership in the future economy. Program… was conceived in 2004 to celebrate Kentucky’s elite employers who have successfully created work environments that staff enjoy and thrive in. goal… to raise the bar among employers, creating excellence and employee satisfaction in the workplace, thereby attracting talented people for years to come. eligibility… open to all publicly or privately held organizations, either for-profit or notfor-profit. Companies must have at least 25 employees working in Kentucky to be eligible. survey process… managed by Best Companies Group (BCG), an independent workplace excellence research firm. They manage the registration process, conduct the two-part survey process, evaluate the data and ultimately select the organizations that meet the Best Place to Work criteria. Register by October 26, 2012 to take part in the 2013 assessment process.
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Part 1: Employee Survey… (three-quarters of each company’s score) involves a confidential 76-question employee survey which is used to evaluate the employees’ workplace experience and company culture. Part 2: Employer Survey… (one-quarter of each company’s score) consists of an employer questionnaire used to collect information about each company’s benefits, policies, practices and other general information. Part 3: In-depth Analysis… combined employee/ employer data allows the experts at BCG to conduct an in-depth analysis of the strengths and challenges that exist in each company. Part 4: Making the List… BCG’s experts determine which organizations meet the criteria necessary to make the list, and these employers are then compared to one another and ranked within their prospective company-size categories (small-medium or large).
best places to work in kentucky 2012
Part 5: Valuable Feedback Report… participating companies receive an employee feedback report summarizing the data collected through the employee survey process. In addition, the report also includes benchmarking data from the participating and winning companies. This feedback report will help each company better understand its workforce and equip it with the information to make improvements. The winning companies on the following pages are indeed innovators and set an example for other companies to follow. As you read their profiles, you’ll see the unique ways in which these companies are able to help their employees, their businesses and their communities. To learn more, visit our website at www.BestPlacesToWorkKY.com or call Best Companies Group toll-free at 1-877-455-2159 for more information.
The Kentucky Society for Human Resource Management is proud to be a founding partner of Best Places to Work in Kentucky. The Best Places to Work in Kentucky program recognizes those employers who set a new standard of excellence for both employee engagement and business success. Human resource professionals lead the business of people in Kentucky. We know what’s next and what employers can do to be prepared for changing economic and business conditions. Today’s HR professionals guide their organizations with innovative strategies to increase employee engagement and performance. HR professionals are the CEO’s strategic partner in creating an adaptive advantage for Kentucky’s employers. Kentucky SHRM, along with our 13 local SHRM chapters, provides ongoing educational and leadership opportunities for more than 3,000 human resource professionals throughout the Commonwealth. We lead our organizations and contribute to the effective strategies that impact the bottom line. Kentucky SHRM is thrilled to recognize the best of the best in Kentucky. Enjoy learning more about our top employers in the pages to come, and feel free to call on them to find out more about their successful strategies and what they are doing to be ready for what’s next. Kentucky SHRM. Engaging People. Leading Organizations. Advancing Kentucky. Congratulations to all of the 2012 Best Places to Work in Kentucky winning companies! Cathy Fyock, CSP, SPHR Chair, 2012 - 2013 Kentucky SHRM State Council www.kyshrm.org
We are excited to celebrate the extraordinary efforts of 65 companies who have set the standard for creating positive working environments. As president of the Kentucky Chamber, I am pleased so many Kentucky employers hold such a strong commitment to their employees. I am especially pleased that 43 of 65 companies to be named a Best Place to Work this year are members of the Kentucky Chamber. From banks to colleges, to health care facilities, this year’s list of winners encompasses a broad spectrum of services. In order to make Kentucky’s economy thrive, we must be able not only to educate and employ Kentuckians here, but we also must entice those from out-of-state to work here. The Best Places program provides your company with a tool to measure workplace satisfaction each year. These results will help you create positive measures that will, in the long run, help advance Kentucky. We applaud you for your commitment to your employees and to the Commonwealth. Congratulations! Dave Adkisson President & CEO Kentucky Chamber www.kychamber.com
2012 best places to work in kentucky
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Understanding the Benefits of Making the List In 2011, Professor Brian Dineen of the University of Kentucky and Professor Jason Shaw of the University of Minnesota received a $96,000 grant from the Society for Human Resource Management (SHRM) Foundation to study Best Places to Work: How “Making the List” Impacts the Strength and Sustainability of Subsequent Recruitment and Turnover Outcomes. The study analyzes how participating in a program like Best Places to Work in Kentucky impacts organizational outcomes, including turnover and applicant pool quality.
When finished, the study will examine 16 state, city or industry-based programs from the United States and Canada, representing thousands of companies and hundreds of thousands of employees. To date, the study has examined data from 2009-2011 competitions for the following states: Kentucky, Maine, Florida, Texas and Hawaii. So far, the study has shown that participating in the program and being ranked results in a significant decrease in turnover across companies. According to Professor Dineen, preliminary research has also shown the following. First, it appears there are differences in turnover rates between older and younger workers following a Best Places ranking. Specifically, Dineen finds that while older worker turnover tends to decrease, younger worker turnover actually exhibits a slight increase. While this result is still preliminary, it could be that younger workers seek development opportunities and that their experiences with Best Places to Work companies fill this need. This further suggests “hidden value” in being named a Best Place to Work: the ability to promise younger workers such an opportunity, and thus the ability to recruit younger workers even though there is no guarantee those workers will remain with the company forever. Second, the research also indicates that while an overall decrease in turnover occurs across companies, smaller companies may actually benefit the most. It could be that smaller companies benefit from a camaraderie effect: employees of such companies feel more a part of the “victory” and thus want to remain on the “winning team.” Also, larger companies may already be on the radar for most in the community, meaning the recognition may not have as much impact on larger company employees. Finally, it appears that there is a greater decrease in turnover in good employees than among lesser-rated employees, following a Best Places to Work ranking. Dineen’s research is ongoing and will analyze data related to the quality of applicant pools enjoyed by ranked companies, as well as certain financial outcomes. Stay tuned for more.
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best places to work in kentucky 2012
and here are the
2012
Large Company Winners‌
FYI: Large Companies have at least 250 U.S. employees
Best Large Places to Work in Kentucky Rank
Previous Rank
Total Years Ranked
Company Name
Survey Administrator Location
1
1
2
Web Address
Genentech, Inc.
Louisville
www.gene.com
2
3
7
Edward Jones
Winchester
www.edwardjones.com
3
5
5
Trilogy Health Services, LLC- Home Office
Louisville
www.trilogyhs.com
4
4
6
Independence Bank
Owensboro
www.1776bank.com
5
15
2
ISCO Industries, LLC
Louisville
www.isco-pipe.com
6
10
5
Pikeville Medical Center
Pikeville
www.pikevillehospital.org
7
6
3
Booz Allen Hamilton, Inc.
Radcliff
www.boozallen.com
8
8
4
Corning Incorporated
Harrodsburg
www.corning.com
9
14
8
Central Baptist Hospital
Lexington
www.centralbap.com
10
20
2
Harrison Memorial Hospital
Cynthiana
www.harrisonmemhosp.com
11
34
5
Employment Plus, Inc.
Frankfort
www.employmentplus.com
12
NR
1
Exceptional Living Centers
Lexington
www.exceptionallivingcenters.com
13
32
6
Hilliard Lyons
Louisville
www.hilliard.com
14
9
8
Stites & Harbison PLLC
Louisville
www.stites.com
15
16
8
Kentucky Orthopedic Rehab Team (KORT)
Louisville
www.KORT.com
16
26
6
Appriss Inc.
Louisville
www.appriss.com
17
22
6
National Patient Account Services
Louisville
www.npasweb.com
18
17
7
Central Bank
Lexington
www.centralbank.com
19
NR
1
Blue & Co., LLC
Louisville
www.blueandco.com
20
30
8
Crowe Horwath LLP
Lexington, Louisville
www.crowehorwath.com
21
35
6
Wyatt, Tarrant & Combs, LLP
Louisville
www.wyattfirm.com
22
13
6
Frankfort Regional Medical Center
Frankfort
www.frankfortregional.com
23
28
6
Kindred Healthcare, Inc. Support Center
Louisville
www.kindredhealthcare.com
24
37
2
Heritage Bank
Hopkinsville
www.bankwithheritage.com
25
NR
1
C.A. Jones Management Group, LLC
Murray
www.chuckjones.net
26
33
4
Neace Lukens
Louisville
www.neacelukens.com
27
18
7
Somerset Community College
Somerset
www.somerset.kctcs.edu
28
NR
1
Masonic Homes of Kentucky, Inc.
Louisville
www.masonichomesky.com
29
27
8
Baptist Hospital East
Louisville
www.baptisteast.com
30
25
4
Hosparus Inc.
Louisville
www.hosparus.org
31
NR
1
Baptist Hospital Northeast
LaGrange
www.baptistnortheast.com
32
11
7
First Federal Savings Bank
Elizabethtown
www.ffsbky.com
33
20 (2010)
2
Pattie A. Clay Regional Medical Center
Richmond
www.pattieaclay.org
34
29
3
Hazard Community & Technical College
Hazard
www.hazard.kctcs.edu
35
7
3
Elmcroft Senior Living-Support Center
Louisville
www.seniorcare-corp.com
36
31
3
Simpson County Schools Board of Education
Franklin
www.simpson.kyschools.us
37
38
5
Stock Yards Bank
Louisville
www.syb.com
NR = Not previously ranked
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best places to work in kentucky 2012
survey administrator contact
survey administrator title
u.s. employees
Ky employees
Shannon Burch
Office Manager
11592
41
Carmack Kersey
Financial Advisor
36522
354
John Eckman
SR VP of HR
6572
172
Tawna Wright
VP Human Resources
257
257
Heather Cheek
HR Manager
361
117
Melissa Coleman
AVP Human Resources
2119
2118
Edward Miller
Associate
24864
85
Tracy Brozovic
Human Resources Specialist
11400
400
Lynette Walker, PhD, MHA, RN
Director, HR
2471
2471
Margaret McGuffin
Interim Human Resources Director
308
308
Tabitha Stratton
VP, Sales & Partnership Development
309
34
Vonda Melton
Director of Human Resources
1603
29
Chambers Moore
VP, Communications
995
591
Pam Keeney
Editorial Assistant
551
334
Paula Lutz
Human Resources Director
263
263
Debbie Gray
Human Resources Manager
356
323
Sherri Harbsmeier-Veech, SPHR
Regional Director of Human Resources
541
381
Amy Manning
HR Manager
518
518
Mike Stigler
Director-in-Charge
278
79
Steve Jennings, Greg Stump
Partners
2536
104
Chasity Grauel
Human Resources Director
345
228
Bev Young
Director of Human Resources
475
475
Shannon Ernst, SPHR
Human Resources, Employee Relations Director
55922
864
Angela Mayes
VP Human Resources
259
193
Courtney Hixon
SVP Human Resources
255
209
Amy Anderson
Human Resource Generalist
559
235
Jill Meece
Director of Human Resources
367
366
Trasee Whitaker
Sr. VP of Human Resources
543
543
Laura Brown
HR Manager
3266
3266
Terri Montgomery
Human Resources
450
402
Jean Harden
Vice President of Human Resources
380
380
Susan Simmon
SVP/HR Director
331
302
Joy Benedict
Director Human Resources
564
564
Vickie Combs
Sr. Director of Human Resources
264
264
Gwenevere Josey
Human Resources Manager
6228
141
Milli McIntosh
Director of Human Resources
439
439
Laurie Blackwell
AVP Human Resources
519
449
2012 best places to work in kentucky
7
large company
1
Considered the founder of the biotechnology industry, Genentech has been delivering on the promise of biotechnology for more than 35 years, using human genetic information to discover, develop, manufacture and commercialize medicines to treat patients with serious or life-threatening medical conditions. Today, Genentech is among the world’s leading biotech companies, with multiple products on the market and a promising development pipeline. We are proud that our 22 key marketed products make a significant medical and human impact. They treat serious conditions such as forms of cancer, heart attacks, rheumatoid arthritis, influenza and hepatitis. And we strive to do more. We have more than 230 projects in the early stages of discovery and testing, including initial studies in people to evaluate safety and efficacy. These projects target cancer, metabolic disorders, immune system conditions, infectious diseases and disorders of the central nervous system. We remain staunch believers that our success is inextricably linked to our groundbreaking science, our commitment to always acting in the best interests of the patients, and our ongoing dedication to create a stimulating, fun and inspiring workplace in which our people are both challenged and supported as they build their careers. Our mission continues to be to leverage our excellent science to make our medicines available to more patients around the world.
Succeeding in the work we do requires exceptional people. We bring together the most talented employees we can find, and then we provide them with the opportunity to be themselves. We do this by encouraging diversity in all its forms — by offering unique and meaningful perspectives. In fostering this type of environment, we feel our employees are able to deliver their greatest contributions to Genentech and, most importantly, to our patients.
2 Edward Jones is the nation’s largest financial-services firm in terms of branch offices, with nearly 11,000 U.S. locations. Every aspect of firm business, from investment types to branch locations, is designed to cater to its nearly 7 million individual investors in communities where they live and work. Financial advisors work with clients to understand personal goals—from college savings to retirement—and create long-term investment solutions that emphasize a well-balanced portfolio and a buy-and-hold strategy.
did you know ?
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best places to work in kentucky 2012
Every Edward Jones associate has an opportunity to own part of the company. Partnership is a unique reward that few companies offer. Any associate in good standing with three years of service can be offered partnership. About 40 percent of all associates are owners.
Edward Jones embraces the importance of building long-term, face-to-face relationships with clients, helping them to understand and make sense of the investment options available today.
69% of our winning companies offer tuition reimbursement
large company
3
Trilogy employees are rewarded with three days of educational and team building sessions at a Florida resort each year if the company achieves its plan.
Trilogy Health Services is a customer service-focused provider of senior living and long-term healthcare services. Our communities offer a full range of services-independent assisted living, skilled nursing and rehabilitative care. Services are delivered by staff trained to honor and enhance the lives of residents through compassion and a commitment to exceed customer expectations. Our goal is to be the Provider, Employer, & Investment of Choice in every market we serve.
4
Giving back to your community, a FUN working environment and earning FREE Trips to Disney! Independence Bank is a family-owned community bank with each of our employees and board members actively involved in the communities we serve. Independence Bank offers a wide variety of products and services including consumer, commercial and agricultural lending, deposit and savings products and a full-service Trust and Brokerage department. However, we know that our products are not what define us at Independence Bank. Independence Bank focuses on treating our employees and customers the way we would like to be treated ourselves. It’s about having the best people in place that love what they do and offering an experience that will leave a lasting impression with our customers anytime they interact with the Bank.
5
ISCO celebrates meeting their sales goals with company cruises, and an in-office gym offers personal training and nutrition sessions at little or no cost throughout the workday. ISCO Industries, LLC is a global customized piping provider based in Louisville. ISCO stocks and sells a wide variety of piping materials and provides solutions for various environmental, geothermal, golf, industrial, landfill, mining, municipal, nuclear, waterworks and culvert-lining applications worldwide. ISCO is a family-owned, total piping solutions company with more than 25 facilities in the United States, as well as in Canada and Australia. ISCO offers custom high-density polyethylene (HDPE) fabrication and inventories large stockpiles of pipe, including a large supply of HDPE pipe, usually within a one-day delivery of most projects.
WHEN YOUR TEAM IS FULL OF STARS, THE SKY’S THE LIMIT. GET ANSWERS. STAY IN COMPLIANCE. WORK BETTER. HRGuides | HRNews | HRLegislation | HRResources | HRNewsletter | HRPosters | HRQ&A
888.327.2575 www.mcmcpa.com An Independent Member of Baker Tilly International
www.hrkentucky.com | 502-848-8719
Kentucky’s one stop resource for HR professionals 2012 best places to work in kentucky
9
large company
6 PMC provides free health care to all employees along with a free on-site, 24-hour a day fitness center.
did you know ?
Pikeville Medical Center, affiliated with Cleveland Clinic Heart Surgery, offers more than 450 services ranging from cardiac and cancer care to orthopedic and neurosurgery programs. PMC has been named one of the Best Places to Work in Kentucky for five years. Modern Healthcare in 2011 ranked PMC the #1 Best Place to Work in Kentucky and 5th in the nation. The nation’s only repeat winner of National Hospital of the Year, PMC is a 261- bed facility and is undergoing a 100 million dollar expansion, adding an 11- story medical office building and a 9-story parking garage. PMC has hired more than 625 employees during the past year. Pikeville Medical Center’s mission is to provide quality regional health care in a Christian environment. For more information, please visit www.pikevillehospital.org.
86% of our winning companies match employee retirement savings contributions
Property & Casualty
Employee Benefits
CORE Solutions
REVOLUTIONARY
in a word: different
Neace Lukens An AssuredPartners Company LOUISVILLE (Headquarters) 2305 River Road Louisville, KY 40206 Local: (502) 894-2100
tireless
EXPERTS enthusiastic
AGILE
experienced
ambitious
Learn more about our refreshing approach at neacelukens.com/different
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best places to work in kentucky 2012
large company
7
BAH offers extensive benefits including up to four invitro fertilization attempts per lifetime.
Booz Allen Hamilton, Inc. has been at the forefront of strategy and technology consulting for nearly a century. Today, Booz Allen is a leading provider of management and technology consulting services to the US government in defense, intelligence, and civil markets, and to major corporations, institutions, and not-for-profit organizations. In the commercial sector, the firm focuses on leveraging its existing expertise for clients in the financial services, healthcare, and energy markets, and to international clients in the Middle East. Booz Allen offers clients deep functional knowledge spanning strategy and organization, engineering and operations, technology, and analytics—which it combines with specialized expertise in clients’ mission and domain areas to help solve their toughest problems.
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9 Corning rewards employees with a host of services and supports employees who adopt children by providing fee reimbursement and paid time off. Corning is the world leader in specialty glass and ceramics. We create and make keystone components that enable high-technology systems for consumer electronics, mobile emissions control, telecommunications and life sciences. Corning succeeds through sustained investment in R&D, over 150 years of materials science and process engineering knowledge, and a distinctive collaborative culture.
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Central Baptist holds a yearly hospital week celebration that includes a gift for every employee, a meal on the hospital, cake, and random prizes are given out. Since opening in 1954 as a 173-bed community hospital, Central Baptist Hospital has grown to a 371-bed medical research and education center featuring a full range of services. These include one of the most respected cardiac programs, a Cancer Care Center, and a family-centered obstetrics program that delivers more babies than any other hospital in the region. At Central Baptist Hospital, we pride ourselves in being the hospital of choice for families in Central and Eastern Kentucky.
Harrison begins each fiscal year with a goal of providing an employee gift at the end of that year based upon the facilities performance of savings through lean processes, team patient management, and sound fiscal principles. In 2006, Harrison Memorial Hospital celebrated 100 years of caring for the counties we serve. Once a community hospital, we have expanded our facility, acquired cuttingedge technology and partnered with physician specialists leading in their field to deliver the highest quality health care closer to home. Our regional medical center is a locally owned, non-profit, 61-bed facility located in Cynthiana. With a staff of more than 300 employees, HMH is the third largest employer in the area. In addition, we currently have 17 active medical physicians and more than 100 consulting specialists. Our goal is to never stop looking for ways to improve health care in the region we serve.
2012 best places to work in kentucky
11
large company
11
bankers and
neighbors Employment Plus’ difference maker culture positively impacts each employee, associate, customer and community we serve. Founded in 1993, Employment Plus is one of the fastestgrowing US staffing firms, operating from over 100 branch and on-site partner locations throughout the nation. The company provides award-winning staffing, professional and technical recruiting, Managed Services support and innovative contingent workforce solutions. Employment Plus drives business results in industrial/ light manufacturing, office, call center, transportation, healthcare and construction industry sectors. By combining its local branch teams, exclusive Plus Process™, centralized corporate resources and difference maker culture, Employment Plus creates lasting partnerships with clients and cost-effectively fills temporary, temp-to-hire, contract and direct-hire positions.
12 In December each year, Exceptional Living Centers takes the time to reward our employees by providing financial and nonfinancial incentives. Exceptional Living Centers is a limited liability company that was formed in May 1992 as a successor to affiliated companies who started business in 1989. The company was originally engaged to manage pediatric healthcare centers and later added the management of geriatric and assisted living communities to its scope of activity. Today, Exceptional Living Centers is a health care management company that oversees 16 pediatric, nursing centers and retirement communities throughout the Midwest. With over 2,000 employees, Exceptional Living Centers’ mission is to foster individuality in residents and employees and to promote dignity and quality of life through our efforts to provide exceptional care to those we serve.
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best places to work in kentucky 2012
Mike Woolfolk, COO/Executive VP and John Peck, President/CEO
Heritage Bank has a proud history and a bright future. And that’s all because our bankers and neighbors are the Best. We know that, and now we can share that sentiment with the rest of Kentucky with our 2012 honor as a Best Place to Work.
HeritageBank www.bankwithheritage.com member fdic
TOP SCORERS PER EMPLOYEE SURVEY
Employee Survey
OVERALL EMPLOYEE
(IN ALPHA ORDER):
Engagement/Satisfaction
MassMutual Financial Group: Assurance Financial Group Tenmast Software Company
FROM AN EXPERT:
FROM A WINNER:
Employee Engagement is on the mind of nearly every Human Resources Director these days. It is a very hot topic right now, and for good reason! But what exactly does the term employee engagement mean, and how does it differ from job satisfaction?
Employee engagement starts with the relationship the employee and employer have established. All employees we hire are professional people who will spend half of their conscious day working on our goals. Engaging them to make their best contribution to those goals starts with sharing information about the company. On the one hand, sharing information demonstrates that we respect the employee enough that we think they need to know as much about the company and its financial prospects as management. On the other hand, if we trust employees to contribute their best to the success of the company, they need to understand how a company runs, what is important to its success and what the employee can do to further those goals.
Most people accurately describe job satisfaction as an employee’s overall evaluation of his/her job. Employee engagement, however, is “a heightened emotional and intellectual connection that an employee has for his/her organization that causes that employee to exert additional discretionary effort to his/her work.”1 So an employee satisfied with her job might say, “I really like my job,” but an engaged employee would say, “I really like my job, and I go above and beyond the call of duty for my company because I’m so committed to it.” So employee engagement is job satisfaction taken to the next level. An abundance of research has consistently found that high levels of employee engagement lead to a wide array of positive business outcomes including higher profits, higher productivity, better product quality, greater customer loyalty, reduced safety accidents, reduced absenteeism, and reduced employee turnover. Unfortunately, research by Gallup suggests that 54% of the workforce is not engaged, and 18% is actively disengaged. Those actively disengaged American workers miss 118.3 million more work days and use 7 times as much health care than engaged employees! Thus, assessing employee engagement levels with employee surveys and taking proactive steps to improve employee engagement are critical to business success! Meredith Wells-Lepley, Ph.D. Research Associate Institute for Workplace Innovation (iwin) University of Kentucky | www.iwin.uky.edu 1
All employees participate in financial literacy training in the first 90 days of employment and on an ongoing basis through bi-weekly and monthly huddles. We teach all employees how the business operates and what is important to ensure its continuing success. We establish business goals with the participation of all employees and share detailed information with all employees about our progress, including financial information like bi-weekly forecasting and a monthly P&L. We set goals with employees for financial performance and pay bonuses based on achieving those goals. Employee teams also build short term games around our goals, including a set of rewards that everyone agrees upon. The games typically earn points which are displayed on scoreboards and ‘winning’ the games lead to the rewards. Some of those games are also incorporated into the bonus plans. This year we will further employee engagement by starting an Employee Stock Ownership Plan (ESOP), in addition to the current 401(k) plan. We are implementing the ESOP to create true employee ownership and reward employees for their ongoing contribution to the success of the company. We believe that working for a company in which you have an ownership stake will take employee engagement to a new level. James Mauch | CEO | Tenmast Software Company | www.tenmast.com
FROM THE SURVEY:
97% of employees are willing to give extra effort to help their company succeed 95% of employees would recommend their company’s products/services to a friend 91% of employees plan to continue their career with their company for at least two more years Percentages are taken from the survey responses of companies that made the 2012 list
The Conference Board, 2006
2012 BEST PLACES TO WORK IN KENTUCKY
13
large company
13
Every month the CEO hosts “lunch with the CEO” — a small-group opportunity for employees to engage in candid conversation and Q&A about anything that’s on their minds. Hilliard Lyons provides comprehensive financial services. The firm assists clients with retirement planning, education funding, business succession issues, and trust and estate planning. Hilliard Lyons’ offerings include stocks, bonds, options, mutual funds and public finance assistance. The firm operates in approximately 70 locations throughout the Midwest and Southeast.
14
Not only do employees receive bonuses for a job well done, they receive $750 if someone they refer is hired by Stites. Stites & Harbison, PLLC, is a preeminent law firm based in strategic Southeastern locations and sought by business and institutional clients nationwide for sophisticated transactions, difficult litigation and complex regulatory matters. Tracing its origins to 1832, Stites & Harbison is one of the oldest law practices in the nation and among the largest law firms in the region.
15
KORT introduced Survivor Challenges. Clinics competed collecting shoes for Edge Outreach — prize was dinner prepared by company executives.
Kentucky Orthopedic Rehab Team (KORT) has been serving the communities of Kentucky for 25 years by providing clinical excellence and customer service in outpatient physical and occupational therapy. KORT staffs more board-certified specialists than any other outpatient physical therapy provider in Kentucky. Our Clinicians work one on one with patients to regain strength, increase flexibility, improve mobility, and reduce pain without drugs or surgery. KORT’s Team is committed to improving the lives of the patients they work with daily. We strive to exceed our patient’s expectations with our “Be Awesome” customer service. KORT’s licensed athletic trainers provide sports medicine to more than 30 high schools and colleges. Founded in 1987, KORT has over 36 clinics throughout Kentucky.
did you know ?
75% of our winning companies offer paternity leave
14
best places to work in kentucky 2012
large company
16
Appriss employees can take advantage of onsite free clinic with free medications and company fruit cart.
Originally known as Interactive Systems and The VINE Company, Appriss was founded by Mike Davis and Yung Nguyen. The two worked with Jefferson County, Kentucky government officials to develop the nation’s first automated victim information and notification system after the murder of Mary Byron by her former boyfriend in 1993. Davis and Nguyen unveiled VINE® (Victim Information and Notification Everyday) in Jefferson County exactly one year after Mary’s murder. Since then, thousands of communities in nearly every state have adopted Appriss technology and services. In 2000, the company’s name was changed to coincide with the expanded scope of work.
17
NPAS rewards innovative ideas that contribute to improvement in service excellence, quality and safety or financial impact, called the Innovators Award.
NPAS is proudly part of Parallon Business Solutions, a business processing outsourcing firm bringing value to providers by improving end-to-end revenue cycle performance and financial accuracy through people, processes and technology. Our ability to deliver has led to an expansion of business processing services. As your strategic partner, we work in parallel to transform your business operations—improving efficiency, enhancing results, and enabling you to focus on your core mission. Since 1980, NPAS has been improving the bottom line for forward-thinking hospitals. We currently serve over 340 healthcare facilities in 35 states and manage $6.5 billion in Accounts Receivable annually. www.npasweb.com
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19 Employees receive a birthday card from their manager on their big day and even a call from the CEO!
We are a full service commercial bank, offering the full array of banking products, trust services and loans, as well as non-traditional services such as brokerage and insurance.
Blue focuses on a positive working environment: flexible schedules, teamwork and autonomy.
Headquartered in Carmel, IN with eight offices in Kentucky, Ohio and Indiana, Blue & Co blends accounting with accountability and advising with advocacy to provide business consulting and certified public accounting services to organizations throughout the Midwest. Since 1970, we’ve believed an independent accounting firm should provide client management with ideas and solutions to enhance the success of the entire organization. That philosophy has helped Blue become the 54th largest CPA firm in the US. 2012 best places to work in kentucky
15
large company
20
Mobile work arrangements are used, when possible, to avoid unnecessary commutes and office space.
Crowe Horwath LLP (www.crowehorwath.com) is one of the largest public accounting and consulting firms in the United States. Under its core purpose of “Building Value with Values®,” Crowe assists public and private company clients in reaching their goals through audit, tax, advisory, risk and performance services. With offices coast to coast and 2,500 personnel, Crowe is recognized by many organizations as one of the country’s best places to work. Crowe serves clients worldwide as an independent member of Crowe Horwath International, one of the largest networks in the world, consisting of more than 150 independent accounting and management consulting firms with offices in more than 580 cities around the world.
21
From summer pitch-in luncheons, ice cream socials, holiday celebrations, and the “Wall of Fame,” Wyatt celebrates its employees. Wyatt, Tarrant & Combs, LLP was founded in 1812 (now celebrating its 200th anniversary) and is a full service law firm. The firm was built on a tradition of service, and delivers sound legal advice, prompt service, vigorous advocacy, thoughtful counseling and attention to detail. Throughout its long history, Wyatt’s attorneys have been known not only for their legal skills, but also for civic and community leadership and a commitment to pro bono legal services.
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best places to work in kentucky 2012
Employee Survey
Pay & benefits
ToP SCoRERS PER EMPLoyEE SURVEy (In aLPHa oRDER):
Genentech, Inc. River Road asset Management, LLC
FroM an eXpert: Many companies overlook salary and benefits because they are not considered the most important aspect of a job. It is crucial to recognize that the salary and benefits your organization offer serve a major role in recruiting, retaining and motivating staff. Providing the right amount of employee benefits is one of the secrets to keeping employees on the job even when there are higher-paying job opportunities. Alternatively, employees who are paid very well leave jobs because the benefits are limited or perceived as not competitive. Desirable benefits include: health care, eye care, dental care, sick leave, retirement plans as well as vacation time and flexibility in one’s schedule. As times change and newer generations join the workforce, benefits are being looked at more carefully. Surveying employees frequently concerning needs and wants for benefits can help an employer allocate resources equitably and more affordably. Similar to employee benefits, the quest to compensate employees fairly is an ongoing challenge. If your organization pays employees too little, you may risk alienating and losing valuable employees. If you pay too much, you may be unwisely spending company resources. How much an organization can afford for employee salaries can play a significant role in the caliber of talent you attract to your organization. Remember, the key is balance when evaluating pay and benefits in an organization. Both play a very important role in successfully selecting and retaining staff, and serve to define your organization’s culture and image in a community. Amy N. Letke, SPHR, GPHR | Founder & CEO | Integrity HR, Inc www.integrityhr.com
FroM tHe surVey:
89% of employees are happy with the amount of paid time off they receive 88% of employees are happy with their life insurance benefits 86% of employees are happy with their 401(k) or 403(b) plan Percentages are taken from the survey responses of companies that made the 2012 list
FroM a winner: At River Road Asset Management, we are in the “knowledge business.” We recognize that each associate brings unique talents and experiences that would be difficult to replace. We further recognize that a key to the firm’s success has been our ability to combine talented individuals into even more highly effective teams. To create an environment that both motivates our professionals and inspires collaboration, we developed a distinctive operating philosophy, titled “Collective Success,” and a supporting compensation structure that rejects static job roles, pay bands and seniority, in favor of organizational flexibility, performance, innovation, and other entrepreneurial characteristics. At River Road, successful professionals can actually make more than the firm’s CEO! Consistent with our family-oriented culture, we have designed a vacation and personal day policy and a maternity/paternity leave policy that allows our associates the time they need outside of work. We also support needs in the workplace by providing all associates with paid parking, free daily lunch, and an abundant assortment of snacks and beverages. We believe that it is our social responsibility to support the health and welfare of our associates and their families. We take pride in covering 100% of the monthly premium associated with our best-in-class health, dental, and vision plans. We provide associates with a generous health and wellness reimbursement program and contributions to HSA accounts that exceed annual deductibles! We also provide associates with a significant retirement contribution, tuition reimbursement, and a charitable gift matching program. R. Andrew Beck President & CEO, Senior Portfolio Manager River Road Asset Management, LLC www.riverroadam.com
2012 best places to work in kentucky
17
large company
22 FRMC offers $6,000 per year for employees to continue education through tuition reimbursement. FRMC funds a clinical ladder program for employees to achieve higher levels within their profession.
did you know ?
IS YOUR COMPANY
a best place to work?
FRMC is a tertiary care hospital that serves all surrounding counties and offers an array of specialized services to meet the communities’ healthcare needs and has been doing so for almost 40 years. Frankfort Regional has built a strong reputation for outstanding cardiology, emergency, orthopedic, surgery, and women’s services. Other services offered include: cardiac rehab, diagnostic imaging and endoscopic services, laboratory services, pain management, cancer care, breast care, rehab services, services for sleep disorders, Level II neonatal care, stroke care and wound care. Our patients first approach emphasizes excellent service, to every patient, every time.
our winning companies offer an average of
8.2
paid holidays per year
a brand new concept Integrated marketing solutions for every business. >>>
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best places to work in kentucky 2012
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859.219.2017
large company
23
Ranked one of Fortune magazine’s Most Admired Healthcare Companies for four years in a row, Kindred’s mission is to promote healing, provide hope, preserve dignity, and produce value for each patient, resident, family member, customer, employee and shareholder they serve.
Kindred Healthcare, Inc., a top-150 private employer in the United States, is a healthcare services company based in Louisville, with annual revenues of $6 billion and approximately 76,900 employees in 46 states. Kindred, through its subsidiaries, provides healthcare services in over 2,250 locations, including 120 long-term acute care hospitals, five inpatient rehabilitation hospitals, 224 nursing and rehabilitation centers, 23 sub-acute units, 47 hospice and home care locations, 102 inpatient rehabilitation units (hospital-based) and a contract rehabilitation services business, RehabCare, which serves approximately 1,740 non-affiliated facilities. Ranked as one of Fortune magazine’s Most Admired Healthcare Companies for four years in a row, Kindred’s mission is to promote healing, provide hope, preserve dignity, and produce value for each patient, resident, family member, customer, employee and shareholder they serve. For more information, go to www.kindredhealthcare.com.
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25 Heritage Bank is committed to its neighborhood roots, contributing more than $194,000 to local students through its Scholarship Fund since 2004. In 1879, a new financial institution was chartered in Hopkinsville. Through its 130-year history, Heritage Bank has weathered two world wars, a stock market crash, natural disasters, and hosts of economic peaks and valleys. It has grown from a small federal savings and loan in the late 19th century to a publicly-traded company listed on the NASDAQ as HFBC. Since 2000, Heritage Bank has grown from a $200 million bank to a $1 billion bank. In 2000, the bank managed seven locations in five communities. Today the company consists of 18 offices in two states.
did you know ? 95%
Management Group, LLC From company paid employee luncheons to movie days and gift cards for each employee’s child at Christmas, C.A. Jones focuses attention on its employees. C.A. Jones Management Group, LLC provides an umbrella to a diverse group of businesses. The company structure consists of four divisions, which include retail, technology, textbooks and real estate. The retail division consists of three stores that are located in Murray, which include Elements, University Book and Bean and Vintage Rose Emporium. The textbook division consists of three companies, which include Bookoodles, College Book Renter and Southeastern Book Company. The technology division consists of five companies which include Integrated Computer Solutions, Logitext, Cabling Concepts, Jack Max and Internet Anywhere. The real estate division consists of commercial real estate that is owned throughout Western Kentucky and across the nation.
of our
winning companies offer a group dental plan 2012 best places to work in kentucky
19
Employee Survey
leaDershiP & Planning
ToP SCoRERS PER EMPLoyEE SURVEy (In aLPHa oRDER):
aRGI Financial Group Edward Jones
FroM a winner:
Perhaps the most difficult part of building a great place to work is ensuring that every employee can see the big picture — what’s important to the company and the vision of where they’re going long term — while continuing the hard work needed every day. In places that are truly the best places to work, senior management has figured out how to communicate the vision and how to involve employees in accomplishing the mission.
At Genentech, we challenge our Management, LLC employees to create the kind of company where we set high goals, strive mightily to achieve them, and build a culture where people are respected as individuals. We believe that everyone can demonstrate leadership, but when people step into formal leadership roles, the expectations for leadership change.
There is a story told about the Apollo space mission that illustrates an organization where this worked. President Lyndon Johnson was touring NASA and asked a guy sweeping what his job was. He answered “I’m helping to put a man on the moon.” That’s a guy who understands his part in the mission. Best company leaders are usually good communicators who regularly talk with their employees about the organization’s objectives and many also ask their employees for suggestions and input on how to accomplish these objectives. The best leaders ask, “how are we doing,” and have the courage to listen with an open mind. Not easy to do, but with big dividends for the organization and its individual employees. One of the most effective ways I’ve heard to achieve Best Places status is to involve your employees in the year-long project of making the list. The energy and enthusiasm associated with working on a positive, shared goal — whether you make the list or not — has big payoffs in employee morale. It’s the kind of effort your employees will tell their friends and families about and that will make them proud to say they work for your company. That pride translates into a good job well done every day. Susan L. Harmansky, SPHR Vice President Human Resources Southern Graphic Systems, International www.sgsintl.com
20
Genentech, Inc.
FroM an eXpert:
best places to work in kentucky 2012
River Road asset
Our successful leaders produce great results through their employees. Effective managers understand the direct link between great management skill and an employee’s level of engagement and productivity. Our goal is to hire the best and the brightest, then train, mentor and inspire them. Our managers must be effective coaches for their employees—enabling them to make a positive difference in their work and life. We recognize that developing employees is a key factor in our success. When our employees are engaged, successful in their roles, and growing toward future roles, they deliver their best performance. This strong foundation means that Genentech continues to be a leading source of innovation. Organization, department/team and individual goals and objectives are developed, clearly communicated and managed throughout the year. This process is driven by management, but each employee has a hand in developing his or her individual goals. The vision of what and how we need to perform to be successful, both for the present as well as the future, is managed to ensure the entire organization is operating to consistent objectives. Genentech, Inc. | www.gene.com
FroM tHe surVey:
90% of employees understand the long-term strategy of their organization 90% of employees have confidence in the leadership of their organization 88% of employees believe that the leaders of the organization care about employees’ well being Percentages are taken from the survey responses of companies that made the 2012 list
large company
27
26 As part of the Balance Solutions Health and Productivity Program, Neace Lukens employees were provided free tennis shoes, free fruit and oatmeal. Neace Lukens, an AssuredPartners Inc. company, is a full service insurance brokerage and consulting firm providing property and casualty insurance, life and health insurance, risk management services, surety bonds and personal insurance coverage. You gain the resources of a much larger firm, with the personalized service of a local, independent office.
SCC offers flexible work schedules with the motto that “life does not always fit an 8-4:30 schedule.�
Somerset Community College is a comprehensive two-year institution of higher education that provides accessible and affordable education and training through academic and technical associate degrees; diploma and certificate programs in occupational fields; pre-baccalaureate education; adult, continuing, and developmental education; customized training for business and industry; and distance learning.
2012 best places to work in kentucky
21
large company
28
Plant a Sound Financial Future. Employees of the Home can take advantage of free meals when dining with residents. Masonic Homes of Kentucky is a not-for-profit family of services for older adults, children and families. The tradition of caring began with the Masonic Widows and Orphans Home and Infirmary, established by the Grand Lodge of Kentucky, Free and Accepted Masons, to provide a home for orphans and widows of Kentucky Masons who lost their lives in the Civil War. Since then, Masonic Homes of Kentucky has become a leader in providing cutting-edge services that make a difference in people’s lives: independent living, short-stay and outpatient rehabilitation therapies, dialysis for residents and outpatients, home and community-based services, assisted living and assisted personal care, memory care, skilled nursing care and pediatric day care.
29
Start by using the AARP retirement calculator today. BHE employees have access to an onsite child care center, gift shop, bank, pharmacy and dry cleaning services. Baptist Hospital East is Louisville’s preferred East End medical center, with specialized services for women’s health, cancer, heart, orthopedics, neurosciences, emergency care, rehabilitation, sleep disorders, occupational health, and behavioral health, including psychiatric and chemical dependency care.
22
best places to work in kentucky 2012
How much do you need to live comfortably through your retirement? It’s a complex question. Thankfully, AARP can help you get the answers you need with its retirement calculator. And because it’s from AARP, it’s advice you can trust. To get started, visit aarp.org/moneyblooms or contact Patrice Blanchard at pblanchard@aarp.org.
large company
30 Hosparus cares for patients and families regardless of their ability to pay.
31 Northeast offers retention bonuses and paternity leave, as well as flexible hours to accommodate family obligations.
32 First Federal believes that Pride is reciprocal: “We hire smart to maintain a good staff, and the employees appreciate and take pride in this. There is a warm welcoming environment from the second you walk in.”
For more than 30 years, Hosparus, a fully accredited nonprofit hospice organization, has provided care, comfort and counseling for people facing life-limiting illnesses in Kentucky and Southern Indiana. Hosparus cares for more than 5,500 patients and their families each year. Our team of healthcare professionals and volunteers provide control of symptoms such as pain, nausea, vomiting, shortness of breath and restlessness. Hosparus offers medication management, personal care such as bathing, skin care and light housekeeping, counseling, spiritual care and bereavement services. All services are delivered wherever a patient calls home: a family residence, a nursing home, an assisted living facility, an inpatient unit, or a hospital.
Baptist Hospital Northeast is a 120-bed, acute care hospital in LaGrange. The hospital offers women’s health services, including maternity; skilled nursing care; emergency services; surgical services; outpatient care; cardiopulmonary and cardiac rehabilitation services; physical, occupational and speech therapy and diagnostic imaging, including multi-slice CT scanning. Baptist Northeast was named a Thomson Reuters Top 100 Performance Improvement Leader for two consecutive years. Baptist Northeast recently expanded with its first off-campus outpatient facility, Baptist Crestwood, in June 2010. The facility offers diagnostic imaging, physical therapy and physician office space.
First Federal Savings Bank is a financial services company (commercial bank), equipped to meet customers’ needs with a wide variety of products and services. First Federal’s financial solutions include traditional lending for homes, cars, boats, and other consumer products, as well as traditional deposit services such as checking, savings and CDs. Our commercial banking services offer the flexibility needed in today’s business environment. Additional services include online banking and bill pay, our customer care center to talk to a real person to resolve customer problems or requests instead of an automated line or computer.
2012 best places to work in kentucky
23
large company
33
Pattie A. Clay employees take advantage of special events every month, from Wacky Wednesdays to chair massages to goody carts and a host of other celebrations and events. Pattie A. Clay Regional Medical Center is a 105-bed acute care community hospital providing quality healthcare services to Madison and surrounding counties.
34
HCTC provides a four-day summer flexible schedule to interested employees.
Hazard Community and Technical College (HCTC) is a comprehensive community and technical college committed to learning success. We partner with students of all ages and backgrounds, helping each design a satisfying future filled with accomplishment. HCTC is a great investment, providing affordable access to college and workforce readiness; college/ university transfer, technical programs, and healthcare opportunities via our Academic Programs; partnering with the University Center of the Mountains to offer 44 bachelors and masters degrees on the HCTC campus; and customized business/industry training & lifelong learning through Workforce Solutions. The College is a collaborative catalyst in the Eastern Kentucky region, helping blend honored Appalachian traditions with diverse global innovations.
did you know ?
72% of our winning companies allow employees paid time off for community service / volunteer worK
24
best places to work in kentucky 2012
ToP SCoRERS PER EMPLoyEE SURVEy
Employee Survey
(In aLPHa oRDER):
relationship with
aRGI Financial Group
suPervisor
Booz allen Hamilton, Inc. Connected nation MassMutual Financial Group: assurance Financial Group
FroM an eXpert:
FroM a winner:
If you think that the number one reason people leave an organization is because of money, you are wrong. Research tells us that the supervisor is really the key to employee engagement, loyalty, and commitment. No organizational policy or procedure, benefit, or other perk can make up for the impact of a poor supervisor, and conversely, a good supervisor working effectively with his/ her people can overcome many negative hurdles. It’s not surprising that nine of the 76 questions asked of employees in the Best Places survey relate to how employees view their relationship with their manager. For example, the survey asks employees to respond to these statements about their manager:
We realize how important the personal lives of our employees are and that great employers offer their people more than just a job, but an opportunity for work-life integration and balance. Leadership at Booz Allen provides employees with the flexibility to focus on what’s most important to meet their goals, both at home and in the workplace. Booz Allen demonstrates its commitment to employees and their lives by not only offering numerous life-friendly benefits and programs, but also continually making improvements through our Work Life Program Office and task forces.
• My supervisor treats me fairly • My supervisor treats me with respect • My supervisor handles my work-related issues satisfactorily • My supervisor handles my personal issues satisfactorily • My supervisor acknowledges when I do my work well • My supervisor tells me when my work needs improvement • My supervisor is open to hearing my opinion or feedback • My supervisor helps me develop to my fullest potential • I can trust what my supervisor tells me These questions outline pretty succinctly what a supervisor needs to do to keep employees motivated and on target. This relationship is critical for driving success in an organization. So, if you believe that you’re losing good employees because of money, you may need to rethink. They may be saying, “You don’t pay me enough money to put up with my bad supervisor.”
Symbiotix Inc.
Our leaders have an open door policy with staff and the firm has a 360-degree appraisal process, which allows staff to provide input to their colleagues’—and leaders’—annual assessments. This open, inclusive approach to feedback and communication is a defining characteristic of Booz Allen and one that contributes significantly to our success. In addition, the firm’s 360-degree review process, gives all employees an opportunity to dispute what has been said on their assessments, both during the debriefing process, where the reviewer presents the assessment to the person reviewed and his/her supervisors, and in writing on the final assessment before it is filed. Depending on the issue, we have human resources representatives and/or legal advisors available to listen to staff concerns about their leadership, colleagues, work environment, etc., and act on their behalf. Employees have the ability to and are encouraged to reach out directly to senior leaders in their organization if a problem is not being resolved, and each organization is also assigned a human resources representative with whom employees can have candid conversations about issues or grievances. Our Core Value of “integrity” reinforces to each employee that employee concerns and grievances should be taken seriously at every level and addressed appropriately. Booz Allen Hamilton, Inc. | www.boozallen.com
FroM tHe surVey:
93% of employees believe their supervisor treats them fairly 93% of employeesbelieve their supervisor treats them with respect 92% of employees feel like their supervisor handles their personal issues satisfactorily Percentages are taken from the survey responses of companies that made the 2012 list
Lyle S. Hanna, SPHR | President Hanna Resource Group LLC www.hannaresourcegroup.com 2012 best places to work in kentucky
25
large company
35
Elmcroft employees can take advantage of onsite cardio classes and lunch and learn series featuring financial advice.
Elmcroft Senior Living-Support Center provides high-quality senior housing throughout the United States. Based in Louisville, Elmcroft Senior Living-Support Center operates 106 assisted/independent living, skilled nursing, inpatient rehabilitation and memory care communities in 21 states.
37
36 Simpson County Schools Board of Education
SYB’s Chairman’s Innovation Award pays $100 for great ideas or pays a percentage of any cost savings an idea generates. All employees are encouraged to participate.
Once a year employees can choose to take part in a free on-site massage and relaxation therapy session. Simpson County Schools is an amazing school system in search of amazing teachers and leaders. A top-ranked learning community that graduates thoughtful, productive and caring citizens who are prepared to succeed in a global and everchanging society. The system has a simple mission: successfully educating every child we serve. The community consists of three elementary schools, one middle school, one high school, and one learning opportunity center that represent over 3000 future graduates. Simpson County Schools is dedicated to providing our students with a world-class education that will prepare them for success in life.
did you know ?
26
best places to work in kentucky 2012
Founded in 1904, Stock Yards Bank and Trust has become one of Greater Louisville’s premier community banks. From simple beginnings in Louisville’s stock yard district more than 100 years ago, the bank has expanded into a successful branch system with branches throughout the greater metropolitan area of Louisville. The bank recently expanded into the Indianapolis and Cincinnati markets and continues to grow, adding branches in these markets as well as in Kentucky.
40% of our winning companies offer telecommuting as a standard practice
Relationships are built on many things...
Like working together to make our communities better. Crowe Horwath LLP takes pride in building value within the broader communities where we live and work. We support the civic organizations and charities that provide the backbone for economic progress and a safety net for our fellow citizens. For the seventh year in a row, Crowe is proud to be named one of the Best Places to Work in Kentucky! To learn more about our commitment to building lasting relationships, visit crowehorwath.com/clients, or contact Greg Stump at 502.420.4478 or greg.stump@crowehorwath.com, or Steve Jennings at 859.280.5130
Audit | Tax | Advisory | Risk | Performance
The Unique Alternative to the Big Four ÂŽ
Crowe Horwath LLP is an independent member of Crowe Horwath International, a Swiss verein. Each member firm of Crowe Horwath International is a separate and independent legal entity. Crowe Horwath LLP and its affiliates are not responsible or liable for any acts or omissions of Crowe Horwath International or any other member of Crowe Horwath International and specifically disclaim any and all responsibility or liability for acts or omissions of Crowe Horwath International or any other Crowe Horwath International member. Accountancy services in Kansas and North Carolina are rendered by Crowe Chizek LLP, which is not a member of Crowe Horwath International. Š 2012 Crowe Horwath LLP FW12211D
FW12211D BPTW KY Ad.indd 1
Photo by Linda Doane Photography
or steve.jennings@crowehorwath.com.
2/27/2012 1:37:33 PM
ToP SCoRERS PER EMPLoyEE SURVEy
Employee Survey
corPorate culture & communications
MassMutual Financial Group: assurance Financial Group River Road asset Management, LLC
FroM an eXpert:
FroM a winner:
Okinawans have a remarkable tradition called ‘moai’ (mo-eye). A moai is an informal group created by people who commit to offer emotional, social or even financial assistance to one another. The concept originated when farmers would meet on a regular basis to discuss the best way to plant crops and how to support one another should their crops fail.
A plethora of definitions exist for organizational culture. Various individuals define culture as how an organization goes about meeting its goals and missions, how an organization solves problems, or as a deeply rooted value that shapes the behavior of individuals within the group. In reality, organization culture is all of these things. In its entirety, organizational culture consists of an organization’s shared values, symbols, behaviors, and assumptions. Simply put, organization culture is “the way we do things around here.”
Today, members of these social cooperatives meet one another’s practical needs: problemsolving, planning, pulling resources, and collaboration. They also serve as extended family where social and emotional needs are met, such as managing a crisis, reducing stress, connecting emotionally, and, at times, assuaging grief. Essentially, a moai is a group of people who “have your back” and commit to all aspects of your well-being. The tradition of moai is relevant to business models in a number of important ways. The best company cultures are not just highfunctioning environments where business gets done, they are also cohorts of people who feel connected to one another and to the impact they make on the organization. When organizations embrace the concept of moai, the result will be a well-oiled machine where relational capital is high, benchmarks are routinely met, trust is commonplace, and empowerment becomes the norm. Jack Welch famously said, “The soft stuff is the hard stuff.” Those of us involved in business know this is true. Soft stuff, like company culture and communication, makes or breaks businesses, and it’s often the most difficult to change. Rather than produce another newsletter that no one reads or a boring corporate training to “improve communication,” invest resources in building an organizational moai. Shelley Prevost, Ed.D. | Partner and Blogger Lamp Post Group | www.gladlab.com
28
(In aLPHa oRDER):
best places to work in kentucky 2012
In our organization at MassMutual we have three levels of culture. Our first level is that of the individual. At this level the main thrust is to motivate the employee so that he or she will meet the wishes of the employer. The second level consists of the group where management focuses on relationships among employees and the formation of a group identity. The third level is the organization itself, and the goal at this level is to create a smooth and efficiently running organization. If a worker is not properly motivated to carry out his or her tasks, or if a department is having trouble working together, then the organization as a whole will suffer. Communication is the lifeblood of our company. I often tell our employees that “you can never over communicate.” Our company delivers information, provides inspiration and serves accountability. MassMutual is made of people, and people need to be taken care of and feel like their voices are valued and appreciated. People also feel respected when they are informed and kept up to date with information so they can be more productive at their jobs. We all feel that we benefit from this culture that makes us a “Best Place to Work in Kentucky”. Kevin Collins | President | MassMutual Financial Group: Assurance Financial Group www.financialguide.com
FroM tHe surVey:
95% of employees like the people they work with 91% of employees believe that safety is a top priority of their company 90% of employees believe that employees are treated fairly at work, regardless of race, gender, religion or sexual orientation Percentages are taken from the survey responses of companies that made the 2012 list
and here are the
2012
Small/Medium Company Winners‌
FYI: Small/Medium Companies have between 25 to 249 U.S. employees
Best Small/Medium Places to Work in Kentucky Rank
Previous Rank
Total Years Ranked
Company Name
Survey Administrator Location
Web Address
1
4
2
MassMutual Financial Group: Assurance Financial Group
Lexington
www.massmutual.com
2
2
2
River Road Asset Management, LLC
Louisville
www.riverroadam.com
3
25*
3
Tenmast Software Company
Lexington
www.tenmast.com
4
NR
1
ARGI Financial Group
Louisville
www.argifinancialgroup.com
5
8
2
Connected Nation
Bowling Green
www.connectednation.org
6
12
8
Sturgill, Turner, Barker & Moloney, PLLC
Lexington
www.sturgillturner.com
7
9
4
Luckett & Farley
Louisville
www.luckett-farley.com
8
10
5
Traditional Bank, Inc.
Mount Sterling
www.traditionalbank.com
9
NR
1
Hospice of Hope
Maysville
www.hospiceofhope.org
10
13
4
Air Hydro Power
Louisville
www.airhydropower.com
11
NR
1
Symbiotix Inc.
Lexington
www.symbiotix.com
12
NR
1
Pediatric & Adolescent Associates
Lexington
www.paalex.com
13
NR
1
Alure Salon and Day Spa
Lexington
www.aluresalonandspa.com
14
NR
1
WDRB-TV / WMYO-TV
Louisville
www.wdrb.com
15
11
4
Big Ass Fans
Lexington
www.bigassfans.com
16
7
4
Kingsbrook Lifecare Center
Ashland
www.kingsbrook-lifecare.com
17
6
2
Fowler Measle & Bell
Lexington
www.fowlerlaw.com
18
16
4
Mountjoy Chilton Medley LLP
Louisville
www.mcmcpa.com
19
17
2
Greater Louisville Inc.
Louisville
www.greaterlouisville.com
20
18
7
Benefit Insurance Marketing
Lexington
www.teambim.com
21
NR
1
Unified Trust Company, N.A.
Lexington
www.unifiedtrust.com
22
21
8
Dean Dorton Allen Ford, PLLC
Louisville
www.ddafcpa.com
23
NR
1
Farmers Bank & Capital Trust Co.
Frankfort
www.farmersbankky.com
24
NR
1
Bowling Green Technical College
Bowling Green
www.bowlinggreen.kctcs.edu
25
NR
1
Kentucky Bank
Paris
www.kybank.com
26
22
2
Sazerac Company
Louisville
www.sazerac.com
27
3
3
Creative Lodging Solutions
Lexington
www.yourcls.com
28
20 (2010)
2
Warren Rural Electric Cooperative Corp.
Bowling Green
www.wrecc.com
NR = Not previously ranked
30
best places to work in kentucky 2012
survey administrator contact
survey administrator title
u.s. employees
Ky employees
Cindy Elam
Marketing Director
65
42
Elizabeth T. Aubrey
Human Resources Coordinator
38
38
Dennis Peevy
Sr. Controller/HR
68
53
Angela Tichenor
Director of Marketing and Development
50
44
Tracie Rotermann
Human Resources Manager
84
47
Lana McGinnis
Office Administrator
46
46
Michelle Smith, PHR
Human Resource Manager
83
82
Elaine Highley
V.P. Director of Human Resources
198
198
Brigid Osborne
HR Coordinator
129
92
Sharon Stetter
Administrative Assistant
119
111
Julie Hillman
Human Resources Manager
32
32
Megan Milburn
Administrative Assistant
53
53
Tabatha Conway
Marketing Director
37
37
Steve Ballard
Chief Financial Officer
149
149
Rachele Nader
Corporate Recruiter
201
184
Jennifer McFarlin
HR Manager
200
200
Lisa Hendricks
Business Manager
45
44
Laura Davis
HR Manager
199
197
Connie Grosse
Director, Human Resources
49
49
Ellie Burnside
HR Manager
27
27
Angela Brown
Human Resource Manager
90
87
Kerri Schwaner
HR Manager
140
140
Lynn Vann
Vice President, Human Resources
143
143
Sherri Forester
Director of Human Resources
165
165
Carol Caskey
Sr. VP/ Human Resources
217
217
Kathy Thelen
VP Human Resources
118
36
Tabatha Conway
Marketing Director
82
72
Michelle Wheeler
Director of Employee Relations
170
170
2012 best places to work in kentucky
31
small /medium company
1 MassMutual embraces an open policy and encourages communications with the VPs and President.
3
2 Once a year employees can River Road covers of the choose to take part100% in a free monthlymassage health insurance preon-site and relaxation mium for all associates and their therapy session. families. Additional benefits include daily catered lunch, $500 annual health and wellness reimbursement, and a generous charitable gift match!
River Road Asset Management, LLC is an institutional investment management firm founded in April 2005 by Kentucky natives James C. Shircliff, CFA (CIO), R. Andrew Beck (President & CEO, Senior Portfolio Manager), and Henry W. Sanders, III, CFA, (EVP, Senior Portfolio Manager). With nearly $7 billion in assets, Louisville-based River Road provides institutional separate account and investment sub-advisory services to a broad range of domestic and international clients.
32
MassMutual Financial Group celebrated 52 years in Kentucky in 2011. With offices in Lexington, Louisville, and Owensboro, local residents and businesses rely on us to help them secure their financial futures. Our community involvement through charitable organizations such as United Way and Habitat for Humanity is deeply important to us. Our time and resources invested are one more reason why we’ve earned the trust from so many in this area. Our mission is to raise the level of professionalism of our producers and, by extension, the financial services industry as a whole. Emphasizing high professional standards in our agents’ knowledge, ethics and experience, we believe that specialized training and education is critical in reinforcing trust with our clients.
best places to work in kentucky 2012
Tenmast employees take advantage of daily fruit baskets, Friday breakfast and chair massages.
We provide enterprise-based software and related technical services to Public Housing Authorities across the county. Our clients are highly regulated city and county government agencies. Our software systems help manage the entire business process as well as compliance with federal laws and regulations. Our services enable our clients to focus on mission while meeting the technical demands of their industry and federal regulations.
small /medium company
4
ARGI
5
FINANCIAL GROUP PLAN YOUR FUTURE. LIVE YOUR LIFE.
ARGI offers flexible schedules, opportunities for charity involvement, and access to a full gym for employees and their families. ARGI is a comprehensive financial planning firm offering financial planning and investment solutions for individuals and business owners. Our services include: retirement planning, tax strategies, legacy planning, investment management, protection planning, education planning, retirement plan solutions, and business consulting.
Connected Nation employees are able to telecommute and even receive a monthly stipend towards their home internet fees. Connected Nation is a national nonprofit 501(c)(3) that expands access to and use of broadband Internet and the related technologies that are enabled when individuals and communities have the opportunity and desire to connect. Connected Nation effectively raises the awareness of the value of broadband and related technologies by developing coalitions of influencers and enablers for improving technology availability and use. Connected Nation works with consumers, community leaders, states, technology providers and foundations, including the Bill & Melinda Gates Foundation, to develop and implement technology expansion programs with core competencies centered on a mission to improve digital inclusion for people and places previously underserved or overlooked.
did you know ?
100% of our winning companies offer performance bonuses or incentive programs
Corning is a registered trademark of Corning Incorporated, Corning, N.Y., USA Š Corning Incorporated, 2012
2012 best places to work in kentucky
33
small /medium company
6
Work schedule flexibility allows Sturgill Turner employees to better manage work and home life.
Sturgill, Turner, Barker & Moloney, PLLC is a civil litigation firm providing legal services to clients throughout the Commonwealth of Kentucky and beyond. The firm’s attorneys practice in several areas of law including, but not limited to, business law, education law, employment law, equine law, constitutional law and civil rights, governmental law, health care law, medical malpractice and long-term care litigation, insurance law, workers’ compensation and mediation services.
7
L&F spent over $161,000 in 2011 training and developing its employees.
Luckett & Farley Architects and Engineers provide design solutions that make our working, living and playing environments strikingly different from the ordinary. Our comprehensive approach to planning and design gives clients a single resource for making their vision of new or renovated facilities a reality. Personal, responsive service is our trademark, and providing creative solutions to projects has established our reputation as a premiere A/E firm.
8
9 Our supervisors enjoy giving on-thespot cash rewards to employees who go above and beyond to better serve our customers! Traditional Bank is an independent, community bank offering a wide range of financial services including business and personal loans, checking and savings, commercial cash management, online banking, mobile banking, and investment services. The Kentucky District Office for the U.S. Small Business Administration awarded Traditional Bank the 2011 Silver Award as the second largest SBA lender among community banks in our state. We have 12 banking centers in five Kentucky counties including Bourbon, Clark, Fayette, Menifee and Montgomery counties. Our employees strive each day to provide exceptional, personal service that exceeds the expectations of our customers.
34
best places to work in kentucky 2012
Hospice of Hope offers a day off for employees’ birthdays, and a retention and relaxation committee plans outings for staff and their families. Hospice of Hope is a nonprofit, community-based organization providing comprehensive end-of-life care to terminally ill patients and their families. Since 1988, we have served more than 9,400 patients in a rural 12-county area of Northern Kentucky and Southern Ohio. We are proud to be Joint Commission accredited and to employ over 150 compassionate employees dedicated to helping others.
ToP SCoRERS PER EMPLoyEE SURVEy
Employee Survey
(In aLPHa oRDER):
role satisfaction
aRGI Financial Group Edward Jones MassMutual Financial Group: assurance Financial Group
FroM an eXpert:
FroM a winner:
Role Satisfaction has a significant impact on the overall success of your operation. Employee Job Satisfaction is defined as “an individual’s reaction to the job experience.” Retention increases and productivity are positively affected when employees are satisfied with their position and level of responsibility and feel needed and challenged in their role.
By defining solid career paths, associates offering upcoming opportunities to existing employees, rolling out a new employee recognition program and offering a competitive benefits package, ARGI has contributed to the “workforce family” experience. We began testing for employees natural abilities in their work environment several years ago to ensure skills and talents were aligned with the right jobs. This has helped tremendously in our employees’ satisfaction, with the work being performed and maximizing the skills of our entire team.
There are several components that impact an employee’s rating of their overall satisfaction: pay, promotion, benefits, supervisor, co-workers, work conditions, communication, safety, productivity, and the work itself. Many employers think that pay is the most important factor in role satisfaction, but this has not been found to be true. Employees are more concerned with working in a position they enjoy. Several factors figure into whether or not a person enjoys their role. If the employee is rewarded for high performance in doing the work, he/she may find the job more satisfying. When an employer considers rewards, the choices can range from providing an improved work environment (a corner office, a nicer chair) to higher security and more responsibility. Of all of these types of incentives, money is one of the few that we can measure most easily. Money can often have a powerful effect on job satisfaction; while pay is measurable, it is not the only factor to satisfaction and commitment to an organization. The more satisfied an employee is with their job, the more they will produce and the healthier they will be. As you consider how to create a satisfied, winning team, look at the full range of choices when evaluating how to structure the overall reward emphasis.
Pediatric & adolescent
We have everyone fill out a Kolbe Profile index, which ranks how they would naturally perform job functions, and we use it in our hiring process to fit the right person to the job. We have also used it in team building and coaching exercises with existing employees (who were hired before we used it) to help understand each other and work together better. Teamwork is an integral part of what we do. We believe it helps everyone to feel like they’re a part of the organization and not just a number. We clearly define the organization’s goals and objectives year over year, so each team member can know how they play a part in achieving them, and we celebrate together when goals and milestones are reached. We all work very hard, but we make sure to enjoy ourselves along the way. We are constantly evolving, constantly changing and striving to improve ourselves. We believe the experience we deliver to our clients is directly related to the experience we deliver to our employees. Joe Reeves, CFP® | Managing Partner ARGI Financial Group | www.argifinancialgroup.com
FroM tHe surVey:
96% of employees like the type of work they do 94% of employees have a clear understanding of their job role 94% of employees understand the importance of their role to the success of their company Percentages are taken from the survey responses of companies that made the 2012 list
Beth Johnson | District Manager Kelly Services, Inc. | www.kellyservices.com
2012 best places to work in kentucky
35
small /medium company
10
AHP employees work hard, but laugh a lot and are free to take needed breaks. A break room features all the comforts of home, including DirecTV and free-flowing coffee and candy. Or for a more physical form of stress relief, there is an on-site gym complete with showers.
Full range of hydraulic, pneumatic, hose and fittings, electrical, vision and safety product lines. Complete hydraulic repair facility for 24/7 response to plant breakdowns, specialized industrial belting installation crew, onsite hose fabrication, and Value Added Services Team (engineers and shop personnel). Rep a leading line of industrial vision products with in-house vision lab and product specialist. Six retail locations in Kentucky, one in Southern Indiana and one in Alabama.
11
12 Symbiotix created SymServes, a community service program designed to encourage employees to support their local community through various charitable endeavors. Symbiotix is a premier medical communications agency that lives at the crossroads of medicine and marketing, that blends innovation with sound marketing principles and delivers a variety of promotional marketing solutions anchored in science and aligned to our clients’ strategy. It might well be the quality of the work that has allowed us to establish many dynamic relationships with national thought leaders and pharmaceutical clients. But it is our strong customer-driven approach that has allowed us to maintain these indispensable partnerships for the last 14 years.
13
PAA typically provides lunch for the staff on days when the workload is extremely busy or when the weather is bad. This allows them more time to relax and eat. Pediatric & Adolescent Associates was founded more than 50 years ago on the principle of excellent medical care in a warm, friendly environment. We strive to offer the best pediatric care and to be very accommodating to our patients. Through the years, we have grown in personnel and facilities without sacrificing personal qualities. Our physicians are all Board Certified Pediatricians and trained at some of the finest medical schools in the country. Because of the longevity of the practice, we are now being rewarded with the ultimate compliment: second and third generations of PAA families.
Employee advancement is based solely upon the employee’s own goals and performance.
Alure Salon and Day Spa is now Lexington’s largest Aveda Concept salon. Alure provides cutting-edge cuts and styles, color services, waxing services, makeup applications, massage therapy, body treatments, facials, and nail services. Alure exclusively carries Aveda’s plant-based hair care and skin care products. Clients enjoy Blue Oil neck and shoulder massages, Hand Relief hand massages, Green Science firming eye treatments, and Aveda makeup. Alure also offers a unique Spa Membership program which provides members with a monthly choice of spa services at a fraction of the cost.
36
best places to work in kentucky 2012
small /medium company
14
WDRB/WMYO employees receive such perks as Christmas bonuses, matching 401(k) up to 6% and free parking downtown. We operate two high-powered broadcast television stations in the Louisville market. In that vein, we sell television advertising to local and national companies that wish to reach customers in the Louisville area.
15
Big Ass Fans employees receive annual Christmas bonuses that average 5-10% of salary. Big Ass Fans is the leading manufacturer of huge ceiling fans for large industrial, agricultural, commercial and residential settings. Big Ass Fans range in size from 6 feet to 24 feet in diameter, using low horsepower motors to generate energyefficient air movement for large spaces. Big Ass Fans can be used year-round to provide occupant comfort and energy savings. There are more than 50,000 Big Ass Fans installed worldwide in applications such as manufacturing plants, distribution centers, horse arenas, dairy barns, stadiums, art galleries, restaurants, health clubs, zoos and homes.
Experience HR. 28th Annual Kentucky SHRM Conference September 26-28, 2012 Louisville, Ky. Kentucky International Convention Center Louisville Marriott Downtown
www.kyshrmconference.com
Working Hard to Make Your Company a Best Place to Work.
Proud to be a founding partner of Best Places to Work in Kentucky. 2012 best places to work in kentucky
37
small /medium company
16 KINGSBROOK
LIFECARE CENTER
Kingsbrook has a compassion committee that helps employees in need.
Kingsbrook Lifecare Center is a 147-bed state-of-the-art Nursing Facility that offers short-term rehabilitation as well as long-term care. Kingsbrook is licensed by the state of Kentucky and accepts Medicare, Medicaid and private insurance.
17
Staff appreciation celebrations and contests, such as Pop-A-Shot during the Final Four, make the Fowler workplace fun. Fowler is Kentucky’s commercial, bankruptcy and litigation law firm known for finding practical solutions to complex matters. Based in Lexington, it serves business clients throughout the Commonwealth and the U.S. It is known for handling complicated financial matters, especially in the areas of bankruptcy and creditor rights, complex litigation and mediation, insurance defense, real estate and collections. Beyond their substantial experience and professional expertise, Fowler’s attorneys are widely respected for their integrity, responsiveness and wise counsel. They take a no-nonsense approach to finding solutions and resolving conflicts. They offer guidance, reassurance and results to clients facing tough business or personal challenges.
18
19 Each MCM department hosts weekly WIG (wildly important goals) meetings, where each person discusses one or two ways that they can, that week, make a contribution that impacts the firm’s overall goals and how other team members can collaborate to ensure success. Mountjoy Chilton Medley LLP, Kentucky’s largest accounting firm, offers expertise in audit and assurance services, domestic and international tax planning, business valuation, litigation support, fraud examination, risk management, business start-up and advisory for nonprofit, public and privately-held organizations in numerous industries. The firm’s divisions and affiliate companies offer further guidance in payroll and bookkeeping services and wealth management services. The company has offices in Louisville, Lexington and Frankfort, Ky., and Cincinnati, Ohio.
38
best places to work in kentucky 2012
Greater Louisville Inc. celebrates its team values — flexible, collaborative, results-oriented, passionate and fun — with a series of travel awards. Greater Louisville Inc. is one of the region’s premier business organizations and the leading economic development agency for Greater Louisville. Our purpose is to transform the community in pursuit of our dream for the region to become an idea capital where imaginations and individuals thrive. We do so by increasing human capital, driving job creation and entrepreneurship, maximizing global opportunities and inspiring business leadership engagement on issues that impact the competitiveness of our region.
Employee Survey
ToP SCoRERS PER EMPLoyEE SURVEy (In aLPHa oRDER):
training & DeveloPment
aRGI Financial Group alure Salon and Day Spa Edward Jones MassMutual Financial Group: assurance Financial Group
FroM an eXpert: An effective leadership training and development program is essential for the long-term success of any organization. Investing in your key contributing leaders will not only ensure they are prepared to execute on your business plan, but also will lead to engagement of these leaders and overall loyalty to your organization. Specifically, a focused and strategic training program will help in a number of ways: save money – It is much more cost-effective to prepare your existing workforce than to find and hire new workers. As some baby boomers exit the work force, they are being replaced by less-experienced cohorts. This shortage of qualified leaders makes training and developing tomorrow’s leaders even more important. improve morale and performance – Improved morale directly correlates with increased performance. Employees are more loyal to companies that value their growth and provide career opportunities. Developing leaders can improve job satisfaction and loyalty to companies. Leader’s performance goes up with added knowledge and positive attitudes. better facilitate leadership transition – Many newly promoted or hired leaders are thrown to the wolves without an understanding of how to lead others or lead other leaders. An effective leadership program will address current and future leadership needs, focusing on the different types of transitions that leaders go through in each stage of advancement. Each transition requires learning new skills and values. Top leadership teams spend precious time determining how to prepare the organization for impending changes, yet many fail to prepare their most precious resource—their people. An investment in training and leadership development can more than pay for itself by improving performance, productivity and profitability. Jennifer Mackin | President and CEO | The Oliver Group www.olivergroup.com
FroM tHe surVey:
90% of employees believe their company provides enough information, equipment and resources to do their job well 87% of employees believe their company provides enough ongoing training as they need 85% of employees believe their company provided as much initial training as they needed Percentages are taken from the survey responses of companies that made the 2012 list
FroM a winner: Edward Jones relies on homegrown leadership: identifying, developing and promoting talented associates up the ranks, all the way to the managing partner’s office. This talent is often found among financial advisors who work in our nearly 11,000 branches. In fact, more than 60% of current firm principals have financial-advisor experience, and every firm managing partner was a financial advisor first. Plentiful leadership opportunities are offered to develop this talent. In addition to a regional leader with ultimate responsibility, each region includes three other key leader positions and additional leadership posts, all filled by financial advisors volunteering their time. Training is provided, including virtual and live instructor-led courses, meetings, conference calls, e-learning or role-specific intranet sites. Branch office administrators (BOAs) also have leadership opportunities and training for those roles. Some sit on the region leadership team, some ultimately become financial advisors, and a few become firm principals. Edward Jones also prides itself on offering the financial industry’s best mentoring program. Veterans help rookie financial advisors and BOAs make the most of the opportunities. The firm has more than 4,500 field trainers and 5,200 mentors in the U.S. taking time from their businesses to help new financial advisors. More than 1,100 BOAs also help mentor trainees. The firm’s Goodknight Program allows a financial advisor with too many households to hand-select a newer financial advisor to mentor, advise and, ultimately, give some inactive clients to jumpstart their new branch. These Goodknight financial advisors do better than those who start from scratch, and the veteran’s client service invariably improves, too. Carmack Kersey | Financial Advisor Edward Jones | www.edwardjones.com 2012 best places to work in kentucky
39
small /medium company
20
BIM utilizes a system for process improvement called WIGs (Wildly Important Goals). Employees are encouraged to use their creativity, literally and figuratively, within the WIG concept to meet goals, and were incentivized with profit sharing bonuses to do so.
Benefit Insurance Marketing has been in business 32 years and is focused exclusively in the practice of employee benefit planning and consulting. We employ a diverse team of professionals who help deliver employee benefit solutions to our clients. Our team provides services in the areas of customer service, employee education, health improvement, financial and actuarial analysis, renewal negotiations and strategic planning. Our professional capabilities, unique tools and resources have been designed and assembled in response to the ever-changing complexity of employee benefits management.
21
The CEO hosts monthly employee meetings to discuss everything from financials to marketing to technology initiatives. Unified Trust Company, N.A. is one of only a handful of national independent trust companies in the country today. As a trust company we are able to offer fiduciary discretion to our individual investors through our Wealth Management Services and to our corporate retirement investors through our Retirement Plan Consulting Group. Our goal has been, and will always be, helping people achieve successful financial outcomes. At Unified Trust Company, “Your Goals Are Our Goals!”
AMONG KENTUCKY’S “BEST PLACES TO WORK” 7 OUT OF 8 YEARS
“I always wanted to be at a teaching-centered institution.”
“I was thrilled when I saw the ad for an anatomy/physiology instructor at SCC’s Laurel Campus.”
“It’s wonderful to be in the community where I was Amanda Waterstrat raised, contributing to an educational need there.” Assistant Professor of Biology SCC is a comprehensive two-year institution of higher education with campuses in Somerset and on, London, and centers in Clint nties. Cou McCreary, Casey & Russell
and member of SCC’s Sustainability Committee
HIGHER EDUCATION BEGINS HERE
KENTUCKY COMMUNITY & TECHNICAL COLLEGE SYSTEM
40
best places to work in kentucky 2012
small /medium company
22
DEAN DORTON ALLEN FORD
Œ™Šœ Œ˜—œž•Â?Š—Â?Âœ ‹ ž Âœ Â’ — ÂŽ Âœ Âœ Čą Š Â? Â&#x; Â’ Âœ ˜ › ÂœČą
Through legacy representation (Dean Dorton Ford), Dean Dorton Allen Ford has received recognition in Kentucky’s Best Places to Work program all eight years.
Dean Dorton Allen Ford was built around a simple philosophy: that providing unparalleled personal attention to our clients is just as important as providing accurate, timely services that meet their needs. DDAF is a full-service accounting and consulting firm providing an impressive range of services to clients of all sizes in a variety of industries. DDAF services and solutions include assurance & financial reporting, business valuations, consulting, client accounting and payroll, employee benefits, estate and financial planning and administration, litigation support and forensic accounting, tax services and technology consulting. With an impressive array of services available, what DDAF ultimately provides is confidence.
23
24 With our monthly Team Player and Above and Beyond Awards, Farmers Bank recognizes employees providing exceptional service to customers and co-workers. We are a community bank that has been a vital part of central Kentucky since 1850. Our staff in Frankfort, Lawrenceburg, Harrodsburg and Danville are dedicated to making banking a pleasant and worry free experience. With a wide variety of deposit and loan options as well as trust and investment and insurance services, Farmers Bank can provide services both personal and business. We invest our time and money in our branch locations supporting businesses, groups, and events that make our communities great placesto live and work.
25
Employees are eligible for tuition waivers up to six hours per semester at any KCTCS College or Kentucky’s public universities. Bowling Green Technical College has established a rich tradition as a leader in higher education and is recognized as one of the nation’s fastest growing two-year college. The College, with six locations, offers the Associate in Arts and Associate in Science degrees designed to transfer to complete a four-year degree at a public university. Associate in Applied Science degrees, diplomas, and certificates are also offered.
Kentucky Bank employees have many opportunities for financial recognition through the Bank’s incentive and referral programs.
Kentucky Bancshares, Inc. is a bank holding company headquartered in Paris, Kentucky through one banking subsidiary, Kentucky Bank. Original banking charters date back to 1851. Kentucky Bank offers its customers full service banking in 13 offices throughout Central Kentucky. The bank’s Wealth Management Department provides brokerage services, annuities, life and long term care insurance, personal trust, and agency services. Kentucky Bank also makes commercial loans with an emphasis on small-to-medium sized industrial, service, and agricultural businesses.
2012 best places to work in kentucky
41
small /medium company
26
Sazerac employees enjoy monthly celebrations planned by the fun committee, a wellness program, and “spot awards” for exceptional performance.
Sazerac Company is a family owned spirits company with operations in Kentucky, Louisiana, Illinois, Virginia, Maryland and California. Our Louisville office opened in 2009 following a major acquisition, and this team personifies our company values of integrity, trust, teamwork, results, fairness and caring as they provide administrative support services to our entire company, including Buffalo Trace Distillery in Frankfort, Barton 1792 Distillery in Bardstown and The Glenmore Distillery in Owensboro. Being named a Best Places to Work in Kentucky is an important step in achieving a key piece of our mission to become the industry’s most desired place to be.
27
CLS starts and ends the week with casual Mondays and Fridays.
Creative Lodging Solutions provides customized lodging programs for corporate clients nationwide, specializing in long-term and project stays. We save clients millions of dollars each year by negotiating hotel and corporate apartment rates, coding and consolidating clients’ billing, and actualizing tax savings. We also assist clients with the enforcement of their travel policies. Our guarantee to clients is that no unauthorized charges will ever appear on their bills. All of these savings add up to more money on our We make it our business clients’ bottom lines and more time for them to focus on their core businesses.
to protect yours.
28 Warren RECC employees appreciate the flexibility they have in using their vacation leave. Employees may use their leave in increments as small as one-half hour. Warren RECC is the second largest electric co-op in Kentucky, employing 170 individuals who provide reliable electric service to more than 60,000 members in all or parts of eight counties. We own and maintain 5,392 miles of distribution lines, 229 miles of transmission lines, along with 35 substations. As a nonprofit electric cooperative, we take our mission seriously: to improve the quality of life and economic position of all stakeholders.
42
best places to work in kentucky 2012
The Kentucky Chamber provides members ACCESS to fellow business leaders, lawmakers, business education and savings programs.
INFLUENCE through member businesses and our leadership to advance probusiness legislation and dialogue at the Capitol.
We’re working to make the Commonwealth of Kentucky the best place to work. Learn how: 502-695-4700 or kychamber.com.
PROTECTION from legislation that stifles growth and hurts your bottom line.
ToP SCoRERS PER EMPLoyEE SURVEy
Employee Survey
(In aLPHa oRDER):
worK environment
aRGI Financial air Hydro Power Benefit Insurance Marketing Blue & Co., LLC
FroM an eXpert:
FroM a winner:
A great work environment consists of many elements, the most important being natural light. A naturally lit space lifts everyone’s spirits and creates a feeling of well-being. It can also lead to better cooperation between staff.
Blue & Co. firmly believes in the Fowler Measle & Bell importance of providing a comfortable, aesthetically pleasing Genentech, Inc. and safe work environment that contributes to our employees’ ability Greater Louisville Inc. to perform at the highest level MassMutual Financial Group: possible. Although many of our assurance Financial Group professionals spend considerable time out of their offices working Tenmast Software Company on-site at our clients’ locations, we want them to view our Blue & Co. offices as their “home away from home.” This is the place where they reconnect with peers, seek guidance and direction from Supervisors and Partners, develop their technical expertise, and collaborate with professional team members.
When laying out department spaces, consider the relationships between departments and ease of flow and cooperation necessary. Place service areas and meeting rooms to convenience several groups or departments. Noise can be a problem in open offices especially when many staff members use the telephone constantly. Many “fit out” materials now have acoustical properties built in, which greatly add to the noise reduction in open spaces. Desk units can be fitted with sound absorbing fabrics in wonderful new patterns and colors. Carpets and ceiling tile are worth upgrading to help with noise reduction. One of the biggest challenges in open office spaces is the HVAC flow. Some folks are warm all the time and want the temperature lowered, which directly effects how others feel. Multiple zones, although more costly to install, actually work best. Don’t underestimate the benefit of art in the work place. We can all appreciate our environment when a hallway or meeting room contains beautiful works. Often, when customers arrive for a meeting, a great ice breaker is to talk about the art and artist who created the works in the room. Art is also a good catalyst for creativity. Lastly, a sense of security when in the work place is becoming increasingly important. Consider just one main entrance for all guests with security checks before going beyond the main lobby.
Edward Jones
To accomplish these goals, Blue’s offices are designed to provide a combination of private, quiet work spaces as well as areas to meet in groups or conduct consultations with clients. Large, flat screen monitors project work files or presentations for more productive group discussions. Video conference equipment connects all eight Blue & Co. offices across three states to facilitate interaction with co-workers or special committees while eliminating the need for time-consuming travel. Break rooms offer an opportunity to relax, grab a cup of coffee or soft drink, enjoy lunch or share an evening meal when working late during busy season. Security at each Blue location ensures the safety of all personnel even when they are working after hours or on weekends. As a professional services company, Blue recognizes that its greatest assets are the outstanding individuals who work to serve our clients; supporting them with a positive work environment only makes sense. Blue & Co., LLC | www.blueandco.com
FroM tHe surVey:
97% of employees believe their work area is adequately lit 96% of employees feel physically safe in their work environment 95% of employees believe their physical working conditions are good Percentages are taken from the survey responses of companies that made the 2012 list
Creating a warm, friendly, professional and productive workplace makes for happy employees. Deirdre Lyons | Director, Corporate Image and Project Management | Alltech www.alltech.com 2012 best places to work in kentucky
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Resource Listing A complete list of our advertisers AARP Kentucky Contact: Patrice H. Blanchard 502.394.3428 pblanchard@aarp.org www.aarp.org/ky
Heritage Bank Contact: John Peck 270.885.1171 john.peck@bankwithheritage.com bankwithheritage.com
Modern Banking Systems, Inc. Contact: Robert E. Neville 402.592.5500 bobn@modernbanking.com www.modernbanking.com
Appriss Inc Contact: Debbie Gray 502.815.3838 dgray@appriss.com www.appriss.com
Hosparus Contact: Phil Marshall 502.719.4140 pmarshall@hosparus.org www.hosparus.org
Mountjoy Chilton Medley LLP Contact: Diane Medley 502.749.1900 diane.medley@mcmcpa.com www.mcmcpa.com
APS Communications Contact: Dave Sweetall 859.219.2017 dsweetall@apscommunications.com www.apscommunications.com
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Crowe Horwath LLP Contact(s): Greg Stump, Steve Jennings 502.420.4478/859.280.5130 greg.stump@crowehorwath.com steve.jennings@crowehorwath.com www.crowehorwath.com
KYSHRM Contact: Shannon Byrne 502.848.8742 sbyrne@kyshrm.org www.kyshrm.org
Fisher & Phillips LLP Contact: Thomas J. Birchfield 502.561.3960 tbirchfield@laborlawyers.com www.laborlawyer.com
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Pikeville Medical Center Contact: Walter E. May 606.218.3500 walter.may@pikevillehospital.org www.pikevillehospital.org Somerset Community College Contact: Jill Meece 606.451.6625 jill.meece@kctcs.edu www.somerset.kctcs.edu
Fisher & Phillips LLP A Labor and Employment Law Firm Serving Businesses throughout Kentucky and Southern Indiana Imagine having a team of experienced labor and employment lawyers. Lawyers with deep knowledge in areas such as employment contracts, wage and hour law, harassment and discrimination, labor relations, unfair competition, immigration and employee benefits. Lawyers who work efficiently and provide you with practical solutions. Let us show you what we can do. Our Louisville attorneys are joined by 270 lawyers in 27 offices, and we are continuing to expand. With attorneys across the country, we offer the breadth and depth of labor and employment experience employers need today.
George D. Adams gadams@laborlawyers.com
Thomas J. Birchfield tbirchfield@laborlawyers.com
Laurel K. Cornell lcornell@laborlawyers.com
Cynthia Blevins Doll cdoll@laborlawyers.com
Katherine A. Garbarino kgarbarino@laborlawyers.com
Mark J. Gomsak mgomsak@laborlawyers.com
Raymond C. Haley III rhaley@laborlawyers.com
Wendy C. Hyland whyland@laborlawyers.com
Emily N. Litzinger telitzinger@laborlawyers.com
Todd B. Logsdon tlogsdon@laborlawyers.com
Jeffrey A. Savarise jsavarise@laborlawyers.com
Craig P. Siegenthaler csiegenthaler@laborlawyers.com
William C. Vail Jr. wvail@laborlawyers.com
Fisher & Phillips
attorneys at law
Timothy J. Weatherholt Claire M. Vujanovic cvujanovic@laborlawyers.com tweatherholt@laborlawyers.com
LLP
Solutions at Work® Representing employers nationally in labor, employment, civil rights, employee benefits, and immigration matters
220 West Main Street • Suite 2000 • Louisville, KY 40202 Phone: (502) 561-3990 • Fax: (502) 561-3991 This is an Advertisement
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