Kentucky Chamber and Kentucky SHRM announce
The 2013 Best Places to Work in Kentucky small/medium company winner
large company winner
presented by
In this Issue: Complete List of Rankings Diagram for Success Compensation is More Than Just a Paycheck Diagnosing Organizational Growing Pains
2013 Table of Contents Diagram for Success................................................................................. 2 Message from KYSHRM........................................................................... 3 Message from Kentucky Chamber........................................................ 3
Best Large Places to Work in Kentucky.............................5 RANK COMPANY 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40
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9
9
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Trilogy Health Services, LLC- Home Office..................... 8 Genentech, Inc......................................................................... 8 Corning, Incorporated...........................................................9 ISCO Industries, Inc................................................................9 Edward Jones..........................................................................9 Baptist Health Lexington ....................................................9 Big Ass Fans.............................................................................9 Crowe Horwath LLP...............................................................9 Farm Credit Mid-America................................................... 10 Booz Allen Hamilton, Inc.................................................... 10 Kentucky Orthopedic Rehab Team (KORT).................. 10 Harrison Memorial Hospital.................................................11 Pikeville Medical Center........................................................11 Total Quality Logistics...........................................................11 Computer Services Inc..........................................................11 Allconnect................................................................................12 Harshaw Trane........................................................................12 Baptist Health La Grange................................................... 14 iPay Solutions, A Division of ProfitStars........................ 14 Baptist Health Louisville..................................................... 14 Bottom Line Systems, Inc................................................... 14 Blue & Co., LLC...................................................................... 14 Frankfort Regional Medical Center...................................15 Independence Bank..............................................................15 Exceptional Living Centers.................................................16 Republic Bank.........................................................................16 ORR Corporation...................................................................16 Heritage Bank.........................................................................18 Somerset Community College...........................................18 Central Bank............................................................................18 Hilliard Lyons...........................................................................18 Stites & Harbison PLLC........................................................19 Twin Lakes Regional Medical Center...............................19 NPAS, A Subsidiary of Parallon Business Solutions....19 First Federal Savings Bank.................................................19 Hosparus Inc...........................................................................19 Stantec......................................................................................19 Wyatt, Tarrant & Combs, LLP............................................22 Masonic Homes of Kentucky, Inc.....................................22 Neace Lukens, An AssuredPartners Company............22
Relationship with Supervisor.................................................................4 Work Environment...................................................................................13 Pay & Benefits............................................................................................17 Leadership & Planning.......................................................................... 20 Corporate Culture & Communications..............................................24 Training & Development.........................................................................31 Employee Engagement/Satisfaction.................................................34 Role Satisfaction......................................................................................39
Best Small/Medium Places to Work in Kentucky...........25 RANK COMPANY 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33
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Integrity IT..............................................................................28 River Road Asset Management, LLC...............................28 Symbiotix, Inc........................................................................29 MassMutual Financial Group: Assurance Financial Group................................................29 Tenmast Software.................................................................29 ARGI Financial Group..........................................................29 Air Hydro Power....................................................................29 Benefit Insurance Marketing............................................ 30 People Plus, Inc.................................................................... 30 Park Community Federal Credit Union......................... 30 The Heritage Nursing and Rehabilitation Facility.......32 Sturgill, Turner, Barker & Moloney, PLLC.......................32 Alure Salon and Day Spa....................................................32 Hospice of Hope, Inc............................................................32 Connected Nation.................................................................32 Strategic Marketing..............................................................33 KESA, The Kentucky Workers’ Compensation Fund...33 Traditional Bank, Inc............................................................33 Associations International..................................................33 Luckett & Farley....................................................................35 Creative Lodging Solutions...............................................35 WDRB/WMYO Television...................................................35 Louisville Convention & Visitors Bureau........................36 Nephrology Associates of Kentuckiana, PSC...............36 Southcentral Kentucky Community & Technical College..............................................................36 Mountjoy Chilton Medley LLP...........................................38 Kentucky Bank.......................................................................38 Dean Dorton Allen Ford, PLLC..........................................38 Fellon-McCord...................................................................... 40 CLARK Material Handling Company.............................. 40 Peoples Exchange Bank......................................................41 Learning House......................................................................41 Greater Louisville Inc............................................................41
Resource Listing.......................................................................................43 DESIGNED BY: APS Communications • 859.219.2017 • www.apscommunications.com PUBLISHED BY: Kentucky Chamber of Commerce • 502.695.4700 • www.kychamber.com PRINTED BY: Quad/Graphics • www.qg.com
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winners for 9 consecutive years
#BESTPLACESKY
TO ORDER MORE COPIES, CONTACT: Kentucky Chamber of Commerce • 502.695.4700 • publications@kychamber.com TO ADVERTISE, CONTACT: Andrea Flanders • 502.848.8723 • aflanders@kychamber.com
THE DIAGRAM FOR SUCCESS Does your team have what it takes? Kentucky continues to be a great place to live and work due in part to two of our most valuable resources — a quality workforce and world-class businesses. But there is always room for improvement, and we believe strengthening these assets will ensure the Commonwealth’s leadership into the future economy. Program: conceived in 2004 to celebrate Kentucky’s elite employers who have successfully created work environments that staff enjoy and thrive in.
G oal: to raise the bar among employers, creating excellence and employee satisfaction in the workplace, thereby attracting talented people for years to come.
Eligibility: open to all publicly or privately held organizations, either for-profit or not-for-profit. Companies must have at least 25 employees working in Kentucky to be eligible.
Part One: Employee Survey (75% of each company’s score)
Part Two: Employer Survey (25% of each company’s score)
involves a confidential 76 question employee survey which is used to evaluate the employees’ workplace experience and company culture.
consists of an employer questionnaire used to collect information about each company’s benefits, policies, practices and other general information.
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Part Three: In-depth Analysis Combined employee/employer data allows the experts at BCG to conduct an in-depth analysis of the strengths and challenges that exist in each company.
Part Four: Making the List BCG’s experts determine which organizations meet the criteria necessary to make the list, and these employers are then compared to one another and ranked within their prospective company-size categories (small/medium or large).
Part Five: Valuable Feedback Report Participating companies receive an employee feedback report summarizing the data collected through the employee survey process. In addition, the report includes employee survey comments and Kentucky benchmarking data from the participating and winning companies. This feedback report will help each company better understand its workforce and equip it with the inoformation to make improvements.
The winning companies on the following pages are indeed innovators and set an example for other companies to follow. As you read their profiles, you’ll see the often unique ways in which these companies are able to help their employees, their businesses and their communities. To learn more visit our website at www.BestPlacestoWorkKY.com or call Best Companies Group toll-free at 1-877-455-2159 for more information.
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BEST PLACES TO WORK IN KENTUCKY 2013
The Kentucky Society for Human Resource Management is proud to be a founding partner of Best Places to Work in Kentucky. The Best Places to Work in Kentucky program recognizes those employers who set a new standard of excellence for both employee engagement and business success. Human resource professionals lead the business of people in Kentucky. We know what’s next and what employers can do to be prepared for changing economic and business conditions. Today’s HR professionals guide their organizations with innovative strategies to increase employee engagement and performance. HR professionals are the CEO’s strategic partner in creating an adaptive advantage for Kentucky’s employers. Kentucky SHRM, along with our thirteen local SHRM chapters, provides ongoing educational and leadership opportunities for over 2,700 human resource professionals throughout the Commonwealth. We lead our organizations and contribute to the effective strategies that impact the bottom line. Kentucky SHRM is thrilled to recognize the best of the best in Kentucky. Enjoy learning more about our top employers in the pages to come, and feel free to call on them to find out more about their successful strategies and what they are doing to be ready for what’s next. Kentucky SHRM. Engaging People. Leading Organizations. Advancing Kentucky. Congratulations to all of the 2013 Best Places to Work in Kentucky winning companies! Cathy Fyock, CSP, SPHR Chair, 2012 - 2013 | Kentucky SHRM State Council | www.kyshrm.org
We are excited to celebrate the extraordinary efforts of 73 companies who have set the standard for creating positive working environments. As president of the Kentucky Chamber, I am pleased so many Kentucky employers hold such a strong commitment to their employees. I am especially pleased that 44 of the 73 companies to be named a “Best Places to Work” this year are members of the Kentucky Chamber. From banks, to colleges, to health care facilities, this year’s list of winners encompasses a broad spectrum of services. In order to make Kentucky’s economy thrive, we must be able not only to educate and employ Kentuckians here, but we also must entice those from out-of-state to want to work here. The Best Places program provides your company with a tool to measure workplace satisfaction each year. These results will help you create positive measures that will, in the long run, help advance Kentucky. We applaud you for your commitment to your employees and to the Commonwealth. Congratulations! Dave Adkisson President & CEO | Kentucky Chamber | www.kychamber.com
#BESTPLACESKY
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Relationship with Supervisors
TOP SCORERS (IN ALPHA ORDER):
Winners Value Relationships With Their Employees
Alure Salon and Day Spa
Several 2013 Best Places to Work in Kentucky winners talk about how important their relationships are with their employees.
Symbiotix, Inc.
At Alure Salon and Day Spa, we strongly believe that developing an open line of communication and developing the relationship between the salon leadership team and our service providers is key to helping our service providers reach their full potential and maximizing our success. We schedule quarterly one-on-one meetings, as well as monthly companywide meetings to further this goal. We value each of our service providers and strive to find unique ways to show our appreciation of their efforts and celebrate their successes on a daily basis.
Connected Nation Integrity IT MassMutual Financial Group: Assurance Financial Group
At Symbiotix, our unique culture enables employees to approach company leaders directly and without the formalities and barriers that may exist in other organizations. Our open door practice contributes to stronger relationships and a sense of everyone belonging to a cohesive team. Supervisors frequently expose staff to new responsibilities or grant approval for offsite training related to an individual’s area of expertise. This builds trust and allows employees to pursue their own career development. Remote employees utilize technology to remain connected to their supervisors and have an opportunity to interact with them one on one during companywide staff retreats.
Organizations Can Drive Performance with Robust Leadership Development
Dennis Bodziony | Owner | Alure Salon and Day Spa At Integrity IT, our purpose is to improve the lives of those that we touch. This philosophy starts with how we treat our employees. Employees need support more than management. We strive to give them freedom, along with the necessary support to make a difference within our company and with the customers we serve. Employees know when you have their best interest at heart. We work with them to find what they are passionate about and provide opportunities to pursue those interests, even by creating new positions. Our employees are our most important customer. Phil Miller | President | Integrity IT Connected Nation utilizes the very thing that we promote — communication to enhance the relationship between supervisors and employees. Through quarterly “Connection” sessions where our entire staff are gathered together via webinar to discuss a topic of importance to our organization and a monthly internal newsletter where personal and professional achievements are recognized, Connected Nation supervisors are able to easily and regularly relate to employees.
Symbiotix, Inc. Our agency thrives because we value each employee’s opinions and perspectives. We provide an environment of mutual respect for each other and work as a team to solve problems or face tough issues. Employees have no fear of their supervisors which encourages everyone to provide honest feedback, even if it is unpleasant. Employees are encouraged to try to solve problems on their own but at the same time are comfortable with asking for additional assistance and recommendations from their supervisors. This promotes and contributes to a true open door policy. When employees feel their ideas and contributions are accepted and respected, everyone does their best to try to live up to the performance expectations set for them. Kevin T. Collins | General Agent MassMutual Financial Group: Assurance Financial Group
Connected Nation
FROM THE SURVEY: 93% believe their supervisor treats them fairly
93% believe their supervisor treats them with respect
92% feel like their supervisor handles their personal issues satisfactorily
Percentages are taken from the survey responses of companies that made the 2013 list
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2013
Large Company Winners‌ FYI: Large Companies have at least 250 U.S. employees
Best Large Places to Work in Kentucky
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Rank
Previous Rank
Total Years Ranked
Company Name
Survey Administrator Location
1
3
6
Web Address
Trilogy Health Services, LLC – Home Office
Louisville
www.trilogyhs.com
2
1
3
Genentech, Inc.
Louisville
www.gene.com
3
8
5
Corning Incorporated
Harrodsburg
www.corning.com
4
5
3
ISCO Industries, Inc.
Louisville
www.isco-pipe.com
5
2
8
Edward Jones
Winchester
www.edwardjones.com
6
9
9
Baptist Health Lexington
Lexington
www.centralbap.com
7
15**
5
Big Ass Fans
Lexington
www.BigAssFans.com
8
20
9
Crowe Horwath LLP
Lou/Lex
www.crowehorwath.com
9
NR
1
Farm Credit Mid-America
Louisville
www.e-farmcredit.com
10
7
4
Booz Allen Hamilton, Inc.
Radcliff
www.boozallen.com
11
15
9
Kentucky Orthopedic Rehab Team (KORT)
Louisville
www.kort.com
12
10
3
Harrison Memorial Hospital
Cynthiana
www.harrisonmemhosp.com
13
6
6
Pikeville Medical Center
Pikeville
www.pikevillehospital.org
14
NR
1
Total Quality Logistics
Cincinnati, OH
www.tql.com
15
NR
1
Computer Services Inc.
Charlotte
www.csiweb.com
16
NR
1
Allconnect
Lexington
www.allconnect.com
17
NR
1
Harshaw Trane
Louisville
www.harshawtrane.com
18
31
2
Baptist Health La Grange
La Grange
www.baptisthealthlagrange.com
19
NR
1
iPay Solutions, A Division of ProfitStars
Allen, TX
www.profitstars.com
20
29
9
Baptist Health Louisville
Louisville
www.baptisteast.com
21
19*
4
Bottom Line Systems, Inc.
Crescent Springs
www.onlinebls.com
22
19
2
Blue & Co., LLC
Carmel, IN
www.blueandco.com
23
22
7
Frankfort Regional Medical Center
Frankfort
www.frankfortregional.com
24
4
7
Independence Bank
Owensboro
www.1776bank.com
25
12
2
Exceptional Living Centers
Lexington
www.exceptionallivingcenters.com
26
NR
1
Republic Bank
Louisville
www.republicbank.com
27
19
2
ORR Corporation
Louisville
www.orrcorp.com
28
24
3
Heritage Bank
Hopkinsville
www.bankwithheritage.com
29
27
8
Somerset Community College
Somerset
www.somerset.kctcs.edu
30
18
8
Central Bank
Lexington
www.centralbank.com
31
13
7
Hilliard Lyons
Louisville
www.hilliard.com
32
14
9
Stites & Harbison PLLC
Nashville, TN
www.stites.com
33
NR
1
Twin Lakes Regional Medical Center
Leitchfield
www.tlrmc.com
34
17
7
NPAS, A Subsidiary of Parallon Business Solutions
Louisville
www.npasweb.com
35
32
8
First Federal Savings Bank
Elizabethtown
www.ffsbky.com
36
30
5
Hosparus Inc.
Louisville
www.hosparus.org
37
NR
1
Stantec
Lexington
www.stantec.com
38
21
7
Wyatt, Tarrant & Combs, LLP
Louisville
www.wyattfirm.com
39
28
2
Masonic Homes of Kentucky, Inc.
Louisville
www.masonichomesky.com
40
26
5
Neace Lukens, An AssuredPartners Company
Louisville
www.neacelukens.com
BEST PLACES TO WORK IN KENTUCKY 2013
Survey Administrator Contact
Survey Administrator Title
U.S. Employees
KY Employees
We’re Hiring
Abbey Foster
Director of Talent Engagement
6728
219
4
Shannon Burch
Office Manager
11148
38
Tracy Brozovic
Human Resources Manager
11750
382
Heather Cheek
HR Director
371
129
Carmack Kersey
Financial Advisor and Regional Leader
36619
362
Lynette Walker
VP, Human Resources
2539
2539
Rachele Nader
Human Resources Project Manager
267
264
Greg Stump and Steve Jennings
Office Managing Partner
2492
87
4
Lindy Ruark
Organizational Effectiveness Specialist
1075
395
4
Edward G. Miller
Associate
24538
84
Paula Lutz
HR Director
348
348
4
Rebecca Jenkins
Director of Human Resources
298
298
4
Melissa Coleman
AVP, Human Resources
2231
2229
4
Kristine Glenn
PR Specialist
2076
150
4
Ryan Powless
HR Specialist
1078
285
4
MaryRose Dailey
Senior Human Resource Business Partner
678
121
4
Ruth Reid
Human Resources Director
272
240
4
Jean Harden
Vice President of Human Resources
388
388
4
Stephanie Washington
HR, Supervisor
4927
275
4
Laura Brown
HR Manager
3250
3250
Lynette Koenig
Human Resource Manager
253
184
4
Chris Olson
Chief Operations & HR Officer
281
78
4
Bev Young
Director of Human Resources
485
485
4
Tawna Wright
VP Human Resources
267
267
Vonda Melton
Director of Human Resources
1850
37
Robin White
AVP, Employee Relations Manager
806
741
Paula Sissel
Associate Relations Coordinator
392
146
Danielle Grace
HR Specialist
267
200
Jill Meece
HR Director
382
382
Amy Manning
HR Manager
506
506
4
Chambers Moore
VP, Communications
1012
607
4
Becky Dan
Marketing Manager
505
297
Kimberley Rayls and Jerrod Davis
Director of HR and Director of Radiology
329
329
Sherri Harbsmeier-Veech
Regional Director of Human Resources
595
389
4
Susan Simmons
EVP/Human Resources Director
255
255
4
Terri Montgomery
HR Manager
449
397
4
Karen Giles
Human Resources Consultant
4501
245
Chasity Grauel
Human Resources Director
341
228
Trasee Whitaker
Sr. VP of Human Resources
544
544
4
Amy Anderson
Human Resource Generalist
578
249
4
NR = Not previously ranked *Last ranked in 2011 **Previously made small/medium list
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4
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#BESTPLACESKY
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large company
1
2 The best place to work supports employees even when times are tough. The Unemployment Bridge Program offers mortgage assistance for no-fault income reduction and job loss.
Administered by Kentucky Housing Corporation, the state’s housing finance agency since 1972.
www.ProtectMyKYHome.org
(866) 830-7868 8
BEST PLACES TO WORK IN KENTUCKY 2013
Founded in 1997, Trilogy Health Services is dedicated to being the Best Healthcare Company in the Midwest by providing exceptional, comprehensive care to seniors in every community they serve. Trilogy’s motto is to be compassionately committed to excellence in customer service. The company culture, values and standards can be defined as the “The Trilogy Difference.”
Considered the founder of the biotechnology industry, Genentech has delivered on the promise of biotechnology for over 35 years, using human genetic information to discover, develop, manufacture and commercialize medicines to treat patients with serious conditions. Genentech’s mission is to leverage excellent science to make medicines available to patients around the world.
large company
3
4 Corning is the world leader in specialty glass and ceramics. We create and make keystone components that enable high-technology systems for consumer electronics, mobile emissions control, telecommunications and life sciences. Corning succeeds through sustained investment in R&D, over 150 years of materials science and process engineering knowledge, and a distinctive collaborate culture.
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ISCO Industries, a global customized piping solutions provider headquartered in Louisville, Ky., stocks and sells a wide variety of HDPE pipe, piping materials, and offers custom HDPE fabrication to provide piping solutions for multiple applications. ISCO has more than 30 facilities in North America, Australia and Chile.
Edward Jones is the nation’s largest financial-services firm in terms of branch offices, with nearly 11,000 U.S. locations. Every aspect of the business is designed to cater to more than 7 million individual investors in communities where they live and work. Edwards Jones wants to help investors understand and make sense of the investment options available today.
6
Baptist Health Lexington (formerly Central Baptist Hospital) has one of the most respected cardiac programs, a Cancer Care Center, 10 local outpatient imaging centers, and a familycentered obstetrics program that delivers more babies than any other hospital in the region. The hospital is currently undergoing a major renovation.
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8 Based in Lexington, Big Ass Fan Company is the leading manufacturer of huge ceiling fans for large industrial, agricultural, commercial and residential settings. There are over 65,000 Big Ass Fans installed worldwide in applications such as manufacturing plants, distribution centers, horse arenas, dairy barns, stadiums, art galleries, restaurants, health clubs, zoos and homes.
Crowe Horwath LLP is one of the largest public accounting and consulting firms in the United States. Under its core purpose of “Building Value with Values®,” Crowe uses its deep industry expertise to provide audit services to public and private companies, while also helping clients reach their goals with tax, advisory, risk and performance services.
#BESTPLACESKY
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large company
9
Almost 100,000 farmers, agribusinesses and rural homeowners throughout Indiana, Kentucky, Ohio and Tennessee depend on Farm Credit Mid-America’s funding and services to produce high quality food and agricultural products. Our mission is to provide a reliable source of credit for American agriculture and we honor that mission whether that’s financing the 5,000+ acre farmer, part-time farmer or the rural resident.
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11 Booz Allen Hamilton has been at the forefront of strategy and technology consulting for nearly a century. Today, Booz Allen is a leading provider of management and technology consulting services to the US government in defense, intelligence, and civil markets, and to major corporations, institutions, and not-for-profit organizations.
did you know ?
With over 40 clinics, Kentucky Orthopedic Rehab Team (KORT) is the region’s premier provider of outpatient physical and occupational therapy. Local ownership and leadership allow our clinicians the ability to deliver “KORT-Awesome!” care to over 25,000 neighbors, students, grandmothers, athletes, laborers, weekend warriors, gardeners, chefs, friends, and family members every year!
100% of our winning companies promote sustainable or
“green”
practices within their workplace
WHEN YOUR TEAM IS FULL OF STARS, THE SKY’S THE LIMIT.
Quality staffing solutions is what we do. A Best Place to Work is who we are.
888.587.1719 www.mcmcpa.com An Independent Member of Baker Tilly International
10
BEST PLACES TO WORK IN KENTUCKY 2013
www.peopleplusinc.com
Madisonville • Princeton • Henderson • Calvert City • Lexington • Louisville • Central City
large company
12
Harrison Memorial Hospital is a regional medical center located in the heart of Harrison County. We’re proud to be a locally owned, non-profit facility offering medical, surgical, obstetrical and intensive care acute services as well as a wide array of outpatient services. With dedicated physicians, staff, and consulting specialists; we strive to provide great healthcare to our community.
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13 In its 88th year, Pikeville Medical Center is a 261-bed facility and offers more than 400 services, including every major specialty and most subspecialties. A six-time winner of Best Places to Work in Kentucky, PMC is dedicated to providing quality, regional health care in a Christian environment.
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Computer Services, Inc. (CSI) was incorporated in 1965 with six employees and three customer banks. Today, CSI is one of the nation’s largest providers of dynamic technology solutions that help financial institutions and corporate entities remain competitive, compliant and profitable. CSI’s staff of knowledgeable, experienced professionals is among the best in the industry.
Benefit Marketing Solutions LLC: Your Source for Employee Benefit Administration Benefit Marketing Solutions LLC is a Louisville, Kentucky based full service Third Party Administrator specializing in tax advantage plans
Benefit Marketing Solutions, LLC (BMS LLC) 10000 Shelbyville Road, Suite 110, P.O. Box 43653, Louisville, KY 40253-0653 Phone:502-244-1161 Fax: 502-244-1161
Total Quality Logistics is a privately held company founded in 1997 that connects consumer product and industrial goods shippers with truck operators that transport freight to market destinations across North America. The company’s more than 2,000 nationwide employees identify the right trucks for particular freight loads, negotiate rates, and ensure on-time delivery.
Fully Compliant Administration of:
• • • • •
workplace romance
The AI Edge theaiedge.com
Flexible Spending Accounts Health Savings Accounts HRAs COBRA Administration Section 125 Plans
#BESTPLACESKY
11
large company
16
17 Allconnect® is a leading consumer services company based in Atlanta, Georgia. Allconnect helps consumers make wise, cost-effective decisions by explaining the options, service plans and service providers available across a broad array of home services including home phone service, cable, satellite, high-speed Internet and communication bundles. Allconnect allows consumers to order or switch services with a single phone call or online transaction.
did you know ?
30% of our winning companies provide adoption assistance
Property & Casualty Employee Benefits CORE Solutions Personal Insurance Surety / Bonding
in a word: In December each year, Exceptional different Living Centers takes the time to
reward our employees by providing financial and nonfinancial incentives.
Exceptional Living Centers is a limited liability company that was formed in May 1992 as a successor to affiliated companies who started business in 1989. The company was originally engaged to manage pediatric healthcare Anmanagement AssuredPartners Company centers and later added the of geriatric and assisted living communities to its scope of activity. LOUISVILLE (Headquarters) Today, Exceptional Living Centers is a health care 2305 Road management company that oversees 16 River pediatric, nursing centers and retirementLouisville, communitiesKY throughout 40206 the Midwest. With over 2,000Local: employees, Exceptional (502) 894-2100 Living Centers’ mission is to foster individuality in residents and employees and to promote dignity and quality of life through our efforts to provide exceptional care to those we serve.
Neace Lukens
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BEST PLACES TO WORK IN KENTUCKY 2013
REVOLUTIONARY
EXPERTS
tireless
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Harshaw Trane is a professional services company that creates Sustainable Energy Environments for our Kentucky and Southern Indiana clients; from schools and manufacturing plants to office buildings and hospitals. Working directly with building owners, and the design and construction community, we optimize facility assets for the life of the building — from design to operation to modernization.
enthusiastic
AGILE
experienced
ambitious Visit us at: www.NeaceLukens.com
TOP SCORERS
Work Environment
(IN ALPHA ORDER):
Work Space: More Than Just An Office
ARGI Financial Group Edward Jones Genentech, Inc. Integrity IT
In recent years many studies have been published focusing on the rapid changes that are occurring in the physical work environments of American workers. These studies have identified trends in workplace design that are focused on creating workplaces that are more effective, satisfying, and integrated with the goals of the organization. These trends have included changes such as the reduction or elimination of corner offices; offices with glass walls on the interior instead of wrapping around the exterior of the building; employees in open workstations on the perimeter with access to views and daylight, and greater flexibility in the assigning of physical work space with less emphasis on assigned desks and more emphasis on flexible work spaces.
MassMutual Financial Group: Assurance Financial Group People Plus, Inc. River Road Asset Management, LLC
conference room or designated group meeting space. Imagine fifty private offices with 400 sq. ft. each at $30/sq. ft. annual cost. That is a total of 20,000 sq. ft. for a total annual leasing cost of $600,000. An efficient private office can be designed today within 200 sq. ft. or less, and the net change from 400 sq. ft. to 200 sq. ft. results in a savings of $300,000.
At the core of many of these design trends is the increasing demand by workers at all levels of organizations for greater access to daylight and fresh air, noise control, and greater flexibility in personalizing their physical work environment. This process of personalization also includes greater expectation for ergonomic equipment, chairs, and keyboards; along with adjustable task lighting and personalized control of heating and cooling. Other current workplace design trends are the direct result of technology and the flexibility that technology provides for working anytime and anywhere. For example, an integrated design process has become commonplace where adaptability, mobility, and collaboration are the driving forces for creating work spaces that support teleworking and remote information access. Another reality of the new technology and knowledge-based economy is the fact that younger workers are much less concerned about having a defined office space, but are looking much more for a work environment that provides flexibility for working in different modes and that provides multiple opportunities for collaboration.
But while selective design trends are desirable, effective and appropriate for many companies, it is obviously true that many are not appropriate or effective for all. And so how does a modern organization define and choose the work environments that will most effectively support the organization’s goals and values, while enhancing innovation, productivity and employee satisfaction? An effective place to start, but not one that many organizations take the time to think about, is to do a regular survey of what everyone in the organization perceives are the positive and negative qualities of the work environment. This simple action can provide enormously valuable information that is not always recognized by management, and which could result in minimal changes with little cost. One of the goals of such a study would be to define workplace issues and possible changes that could result in more productive and more satisfying work environments for everyone in the organization.
For many companies, however, the concept of teleworking, remote access, open bullpens and collaborative work spaces has as much to do with increasing productivity and boosting employee satisfaction as it does with the realities of real estate costs. For example, law firms are facing the new reality that young lawyers are not as motivated by the allure of the large private office. Today, legal work can be done individually in a limited space with access to the internet and the legal resources that it offers, or an attorney can meet with their client in a
In summary, no one can deny that the nature of work is changing more rapidly than at any time in the last century. Often, and without the aid of outside consultants, it is the employees of an organization that can best define the positive and negative attributes of the organization’s work environments and how they affect productivity and job satisfaction. Joseph A. Rey-Barreau, AIA, IESNA | Associate Professor College of Design | University of Kentucky | www.uky.edu
FROM THE SURVEY: 97% believe their work area is adequately lit
Percentages are taken from the survey responses of companies that made the 2013 list
97% feel physically safe in their work environment
95% believe their physical working conditions are good
#BESTPLACESKY
13 13
large company
18
Baptist Health La Grange is a 120-bed, acute care hospital in La Grange. The Hospital offers women’s health services, including maternity; skilled nursing care; emergency services; surgical services; outpatient care; cardiopulmonary and cardiac rehabilitation services; physical, occupational and speech therapy; diagnostic imaging, including multi-slice CT scanning. Baptist Crestwood, an off-campus outpatient facility offers diagnostic imaging, physical therapy and physician office services.
19
20 iPay is a leading bill pay provider to over 4,000 financial institutions; half of the nation’s credit unions and nearly 40% of the nation’s community banks. The Core product suite includes: consumer bill pay, small business solutions, mobile bill pay, and peer to peer payments (P2P).
21 22 did you know ? 14
BEST PLACES TO WORK IN KENTUCKY 2013
Baptist Health Louisville (formerly Baptist Hospital East) is Louisville’s preferred east end medical center, with specialized services for women’s health, cancer, hearts, orthopedics, neurosciences, emergency care, rehabilitation, sleep disorders, occupational health, and behavioral health. Our vision is to be the leading provider of quality healthcare, where patients want to receive their care, employees want to work, and physicians want to practice.
Bottom Line Systems, Inc. is a unique healthcare consulting company dedicated to the identification and collection of underpayments and denials from contract payors for clients who include hospitals, large physician groups and other healthcare providers. We provide clients with proven practical suggestions to improve their managed care contracts and increase reimbursement.
Blue & Co. is a regional public accounting firm with 9 offices in Kentucky, Indiana and Ohio providing business consulting and certified public accounting services to organizations throughout the Midwest. Founded in 1970 with the belief that an independent accounting firm should provide client management with ideas and solutions to enhance the success of the entire organization.
92% of our winning companies offer a group vision plan
large company
23
Frankfort Regional Medical Center is a 173-bed, acute care facility that serves Franklin, Anderson, Owen, Woodford, Shelby and surrounding counties. Frankfort Regional has received numerous awards and accolades for its quality of care, including Magnet® designation for nursing excellence. Accredited by The Joint Commission, Frankfort Regional offers an array of specialized services to meet the community’s health and wellness needs.
24
YOU
Independence Bank offers a variety of services such as consumer and commercial lending, deposit accounts, savings accounts, certificates of deposit, a full service Trust department and a Secondary Market lending department. However, we know that our products are not what define us at Independence Bank. It’s our customer service!
CAN DO THIS
Bachelor of Science in Organizational Leadership and Learning Online or Face-to-Face
Get college credit for your professional knowledge or military training (up to 48 credit hours). Concentrations: • Training and Development • Leadership and Organizational Development • Career and Technical Education Visit: uofl.me/BSOLL-KY Call: 800.871.8635 Email: online@louisville.edu
GET ANSWERS. STAY IN COMPLIANCE. WORK BETTER. WEBSITE FEATURES: HRGuides | HRNews | HRLegislation | HRResources | HRNewsletter | HRPosters | HRQ&A
www.hrkentucky.com | 502-848-8719 University of Louisville is a military friendly school and an equal opportunity institution.
#BESTPLACESKY
15
large company
25
Bankers and
Neighbors Exceptional Living Centers is a healthcare management company that oversees 15 pediatric, nursing centers and retirement communities throughout the Midwest. With nearly 2,000 employees, Exceptional Living Centers’ mission is to foster individuality in residents and employees and to promote dignity and quality of life by providing exceptional care to those served.
26 Headquartered in Louisville, Kentucky, Republic Bank has grown into one of the largest Kentucky-based banks and one of the most stable community banks in the nation with $3.4 billion in assets. Republic is dedicated to meeting the needs of consumers, small business owners and large corporations while providing highly personalized service.
Mike Woolfolk, COO/Executive VP and John Peck, President/CEO
27 With its three divisions, ORR Corporation continues to grow in ways that protect people, property and the environment. ORR Safety is a distributor of industrial Personal Protective Equipment required by OSHA. ORR Protection Systems designs/installs/services fire alarm, detection and suppression systems. InspectionLogic develops LeakDAS software for environmental air compliance.
Heritage Bank has a proud history and a bright future. And that’s all because our bankers and neighbors are the Best. We know that, and now we can share that sentiment with the rest of Kentucky with our 2013 honor as a Best Place to Work.
HeritageBank bankwithheritage.com member fdic
16
BEST PLACES TO WORK IN KENTUCKY 2013
TOP SCORERS
Pay & Benefits
(IN ALPHA ORDER): Integrity IT
Compensation is More Than Just a Paycheck
MassMutual Financial Group: Assurance Financial Group Symbiotix, Inc.
Compensation plays a vital role in creating a best place to work. But, simply paying the highest salaries does not necessarily result in an effective compensation program. Companies like Google are known for offering unique rewards packages, but the perfect program is different for every organization. When it comes to compensation and rewards, the key is identifying your company’s ideal candidate and designing a balanced, attractive total rewards program that appeals to that type of employee. For employees, compensation is an important consideration when evaluating job satisfaction. Organizations who are Top Scorers in the 2013 Pay and Benefits category received high rankings from their employees regarding fair pay and overall satisfaction with the benefits plan. These employers have developed a total rewards package that appeals to the needs and lifestyles of their employees. If you are concerned your current rewards strategies are not producing the desired results, partner with your company’s leadership to evaluate the effectiveness of your compensation philosophy. Projects developed in a vacuum tend to be theoretical, or they focus on technical matters with little attention to practical implementation. For total rewards programs to be effective, you must identify what drives value in the organization and then relentlessly and consistently reward those outcomes. Organizations can use a variety of methods to reward the workforce for productive behavior, and many are turning to unique benefit programs to cover this ground. Best in class benefit programs are commonly associated with large budgets and staff, however, companies with limited budgets and manpower can still implement cost-effective benefit packages that employees value. In addition to health insurance, time off and retirement plans, voluntary benefits can provide useful perks to employees with minimal or no cost to the company. Three-fourths of companies offer some form of voluntary benefits, according to the national 2012/2013 Benefits USA survey conducted by Compdata Surveys. Accident insurance, cancer care and cafeteria discounts are the most popular offerings among employers. Other programs gaining prevalence include pet insurance, legal assistance, carpooling and movie ticket discounts.
A concierge service is a lavish benefit, but is another way some organizations are adding value to the workplace. These optional benefits save employees time and effort by making specialized services more accessible. With the aging population, other benefits gaining traction among employers include elder care and employee assistance programs. Offering elder care benefits can be as simple as providing long-term insurance discounts and allowing employees to maintain flexible schedules to care for aging family members. Alternatively, they can go as far as offering referral services, support group access or geriatric counseling. These can make a company stand out since only 26 percent of organizations offer elder care benefits at this time. Some benefits can even build value for an organization by adding new competencies and skill sets to the workforce. More than 85 percent of employers offer tuition reimbursement to employees. Most companies apply a maximum annual benefit and require the employee to work a defined period of time to retain the reimbursement. By investing in employees, organizations encourage loyalty and dedication. An organization’s total rewards program does not materialize over night. It takes years of hard work to develop it, refine it to meet internal priorities and company culture, and integrate it with organizational processes. Companies consistently rated high in pay and benefits are constantly evaluating and tweaking their plans to remain competitive. Success is not so much dependent on decoding the perfect rate of pay, as it is about ensuring your compensation plan fits with the organization’s business strategy. Greg J. Wolf | Managing Principal | Compdata Consulting. www.compdataconsulting.com
About the Survey: Benefits USA 2012/2013 analyzes national and regional data on benefits eligibility and administration policies with detailed information on benefit plans, premiums and provisions. Information was collected from more than 4,500 benefit plans covering over 13 million employees across the country.
FROM THE SURVEY: 89% are happy with the amount of paid time off they receive Percentages are taken from the survey responses of companies that made the 2013 list
89% are happy with their life insurance benefits
89% are happy with their 401k or 403b plan
17
large company
28
Heritage Bank provides personal banking, investment banking, agriculture, commercial and consumer loans, fixed and variable mortgage loans, lines of credit, corporate cash management services, telephone and online banking with bill pay (including account alerts and a financial management tool).
29
Somerset Community College is a comprehensive two-year institution of higher education that provides accessible and affordable education and training through academic and technical associate degrees; diploma and certification programs in occupational fields; pre-baccalaureate education; adult, continuing, and developmental education; customized training for business and industry; and distance learning.
30
31 Central Bank is a full service commercial bank, offering the full array of banking products, trust services and loans, as well as non-traditional services such as brokerage and insurance.
Congratulating the 2013 Best Places to Work Winners!
www.papajohns.com 18
BEST PLACES TO WORK IN KENTUCKY 2013
Hilliard Lyons provides comprehensive financial services. The firm assists clients with retirement planning, education funding, business succession issues, and trust and estate planning. Hilliard Lyons’ offerings include stocks, bonds, options, mutual funds and public finance assistance. The firm operates in approximately 70 locations throughout the Midwest and Southeast.
It’s not a job … it’s a career.
PARTNER WITH US AND FIND YOUR PASSION.
www.e-farmcredit.com
large company
32
Stites & Harbison is a preeminent law firm based in strategic Southeastern locations and sought by business and institutional clients nationwide for sophisticated transactions, difficult litigation and complex regulatory matters. Tracing its origins to 1832, Stites & Harbison is one of the oldest law practices in the nation and among the largest law firms in the region.
33
Twin Lakes Regional Medical Center services a six county area. One of the region’s largest employers, our vision is to be a leading force for progressive change within our community. TLRMC was honored for Patient Safety, Clinical Performance and named one of the nation’s Top Performers by The Joint Commission.
34
35 NPAS is now part of Parallon Business Solutions, which provides full service revenue cycle outsourcing, consulting, management services, extended business office services and payment compliance and denial management. NPAS is the healthcare industry’s largest provider of extended business office services. Since 1980, NPAS has been improving the bottom line for forward-thinking hospitals across the nation.
36
First Federal Savings Bank is a financial services company equipped to meet customers’ needs with a wide variety of products and services. First Federal’s financial solutions include traditional lending for homes, cars, boats, and other consumer products, as well as traditional deposit services such as checking, savings and CD’s.
37 For 35 years, Hosparus, a fully accredited non-profit hospice organization, has provided care, comfort and counseling for people facing life-limiting illnesses in Kentucky and Southern Indiana. Hosparus cares for nearly 6,000 patients and their families each year regardless of their ability to pay.
Stantec provides professional consulting services in planning, engineering, architecture, interior design, landscape architecture, surveying, environmental sciences, project management and project economics for infrastructure and facilities projects. Stantec supports public and private sector clients in a diverse range of markets in the infrastructure and facilities sector at every stage, from initial concept and financial feasibility to project completion and beyond.
#BESTPLACESKY
19
Leadership & Planning
TOP SCORERS (IN ALPHA ORDER):
Unique Leadership Program Provides Insight on Kentucky
The Heritage Nursing and Rehabilitation Facility Integrity IT MassMutual Financial Group: Assurance Financial Group
When you do an internet search for “leadership”, you will quickly see more than River Road Asset Management, LLC 312 million links — it is clear that much is said about leadership. We begin with a rather simple definition: Leadership is a process by which a person influences others to accomplish an objective and directs the organization in a way that makes it more cohesive and coherent. Each of the organizations being honored as Best Places to Work have obviously invested in excellent leadership. Of the more than 70 companies being honored this year, 16 of them have had employees who have participated in the Leadership Kentucky program. Leadership Kentucky formed in 1984 with the idea that new generations of leaders and risk-takers could and would be encouraged to urge progress in their hometowns, their regions and statewide. It’s something of a back-to-school experience for leaders from business, health-care, public affairs, education and the social services, who come together for the first time each year in midMay for a three-day retreat that is repeated each month through November. Many are new to the state, transferred here for a job, while others are lifelong Kentuckians, perhaps newly promoted to positions of influence in their companies and institutions. Their common interest is to learn more about the state’s history, the issues confronting it today and the efforts in place to meet challenges to Kentucky’s well-being. How has it worked out? In those 28 years: 1,435 have graduated with about 50 more class members added each year. The list of graduates includes Steve Trager (pictured left), CEO and Chairman of Republic Bank, a 2013 Best Places to Work in Kentucky winner and a graduate of the 2007 Leadership Kentucky class. In addition, past graduates speak highly of their experience with the program: “ Who knows how long – if ever – it would have taken me to see the greatness that surely lies in Kentucky’s future.” “ I would not know the beauty, cultural complexity and diversity of the entire state.” “ I would have remained complacent and cynical about engaging in the battle to change Kentucky.”
“ I would not have been able to participate in one of the most beneficial educational experiences in my life. I only wish every citizen of the commonwealth could have this experience. Leadership Kentucky is life changing.” Year after year, graduates report the same sense of graduating from Leadership Kentucky with a deeper understanding of what needs to be done in Kentucky, a deeper commitment to being part of it and a new network for allies — their classmates — to bring change about. Leadership Kentucky graduates have been inspired to seek public office. They’ve banded together in philanthropic efforts. They’ve assembled “think and act” summits on issues such as early childhood education. Less tangibly but no less important, they’ve returned home to their jobs and daily lives with their complacency erased and ready to solve problems. And there are problems. In his seminal study of school reform published last year by the University Press of Kentucky, A History of Education in Kentucky, William E. Ellis reminded us in that Kentucky quickly became a leader among the new nation’s states but ceded some ground as the 20th Century began: “The Commonwealth of Kentucky, based on its population, its economy, and its location, declined from being one of the major states in the Union to being one of the poorest, bypassed by many of the important chances of the latter 19th Century.” As we move deeper into the 21st Century, Kentucky will need new generations of leaders to prod and push progress — and Leadership Kentucky is committed to playing a leading role in nurturing those leaders, just as Boone’s Kentucky nurtured Clay, and as Clay’s Kentucky nurtured Lincoln, and Lincoln’s Kentucky nurtured the nation’s moral awakening toward a new birth of freedom that brought us, in time, to a nation richer in opportunity for citizens. Today’s challenges, though different, are as daunting, and Leadership Kentucky exists to prepare Kentuckians to meet them. Diana B. Ratliff | President | Leadership Kentucky, Inc. | leadershipky.org
FROM THE SURVEY: 90% understand the long-term strategy of their organization
91% have confidence in the leadership of their organization
90% believe that leaders of the organization care about employees’ well being
Percentages are taken from the survey responses of companies that made the 2013 list
20
Leadership KY enables participants to broaden their perspectives, expand their thinking, learn about the challenges and opportunities in our great Commonwealth and grow individually and relationally. When I look at the tapestry of my life, Leadership Kentucky will be a brightly colored sunrise, shining radiantly to light the path of my future. — Rachel Smith Childress, CEO Habitat For Humanity Lexington, Class of 2012
UNLEASH KENTUCKY’S POTENTIAL. Leadership Kentucky is the premiere leadership program in Kentucky. Through hands-on experiences, participants fully explore the challenges and opportunities for Kentucky’s government, education, economic development, energy, environment, and media. You’ll see it all through the eyes of experienced Kentucky leaders who deal every day with our Commonwealth’s biggest challenges. With the benefit of new perspectives and connections, participants are prepared to take their places as effective community leaders.
LEARN MORE AT LEADERSHIPKY.ORG
Our Vision is to connect and inspire leaders to unleash Kentucky’s potential.
464 CHENAULT ROAD, FRANKFORT, KENTUCKY 40601
|
PH: 502.695.1102
|
FAX: 502.695.4802
|
LKY@LEADERSHIPKY.ORG
|
LEADERSHIPKY.ORG
large company
This is the face of a winner.
38 Wyatt, Tarrant & Combs, LLP recently celebrated its 200th anniversary and is a full service law firm. The firm recognizes that its clients’ success determines its own success. For over 200 years, Wyatt’s attorneys have been known not only for their legal skills, but also for their civic, community and political leadership.
39 Masonic Homes of Kentucky is recognized as a leader in providing leading-edge services that make a difference in people’s lives: independent living; short-stay recovery and outpatient rehabilitation therapies; dialysis; assisted living; personal care; memory care; palliative care; skilled nursing care; and pediatric day care. Masonic Homes employees a team of more than 550 professionals providing award-winning and innovative care.
40
A three-time winner, that is! For the third consecutive year, Harrison Memorial Hospital has been recognized as one of the Best Places To Work in Kentucky. This honor, given by the Kentucky Chamber of Commerce, the Kentucky Society for Human Resource Management and the Best Companies Group, is bestowed upon only a select few businesses statewide. From a family work atmosphere to great benefits to the opportunity to make a real difference in the lives of our patients, the employees of Harrison Memorial Hospital have a lot to celebrate.
Neace Lukens, An AssuredPartners Company, founded in 1991, is a full service insurance brokerage and consulting firm that has become one of the top 15 largest agencies in the United States. The company specializes in delivering individually tailored insurance to personal and commercial clients and applying innovative marketing techniques in designing the appropriate coverage for each client.
For information about employment opportunities at Harrison Memorial Hospital, visit us at www.harrisonmemhosp.com or call 1.859.234.2300.
www.harrisonmemhosp.com 22
BEST PLACES TO WORK IN KENTUCKY 2013
WE MEET.
WE
COUNSEL .
EVERYBODY’S
HAPPY. THAT’S 1-to-1 BENEFITS GUYS STYLE. Yep, it’s that simple. We meet with your employees 1-to-1 and help
them understand all their benefits—making sure they choose the ones that fit them best. That’s important. Because when your employees make the most of their benefits, they appreciate the ones you provide. And that will lead to happier and more productive employees. Not to mention a happier you.
Ready to start making your benefits count? Contact Mary Duff Michael: 859.276.0170 mary.duff@coloniallife.com
Accident • Disability • Life • Cancer and Critical Illness • Hospital Confinement Indemnity © 2013 Colonial Life & Accident Insurance Company. Colonial Life products are underwritten by Colonial Life & Accident Insurance Company, for which Colonial Life is the marketing brand. Products may vary by state and may not be available in all states.
Corporate Culture & Communications
TOP SCORERS (IN ALPHA ORDER):
Diagnosing Organizational Growing Pains: Plan to Transform or Fail?
ARGI Financial Group Integrity IT MassMutual Financial Group: Assurance Financial Group River Road Asset Management, LLC
Why do 9 out of 10 small businesses routinely fail? Why do only 4% of new businesses still exist after ten years? Why are almost half of the 25 companies profiled in Peters’ and Waterman’s In Search of Excellence no longer in existence, bankrupt, or performing poorly? Why are only 15% of the 1957 original S&P’s 500 still on the list today? Management gurus contend that good companies emerge by being at the right place at the right time and develop opportunistically—by accident and not by design. They fail to succeed when times change and they are either unable or unwilling to change their cultures, processes, or structures to transform their companies and take them to the next level. Often, organizations fail to create a culture for metrics and analytics, in what management expert Peter Senge refers to as “learning” organizations. What are the signs that your organization needs to rethink its approach and realign the culture—to develop a culture of accountability that learns and therefore can grow in a systematic way? Consider these five warning signs that may indicate your organization needs realignment in order to sustain ongoing growth. 1. “It’s not my job.” One manufacturer felt that the only way for their people to step up to the plate and move the company to the next level was to develop job descriptions for everyone since the hue and cry of their employees was “it’s not my job.” After some discussion, the company realized that it was not a lack of job descriptions, but rather, the lack of a culture of accountability, that created this mantra. This company was finally able to realize increased growth once they were able to create a new culture in which everyone was responsible for the company’s growth. 2. “Nobody told me what to do.” If employees are unwilling or unable to see what needs to be done without being told, chances are that the culture has precluded them from this vision. Often, a leader unwittingly undermines accountability by micromanaging staff or undermining independent decision-making. As a result, staff only does what they are told to do.
3. Lots of activity without meaningful results. “Busy-ness” is not always productive, but often cultures reward employees for activity and not outcomes. Are the activities leading to outcomes that are aligned with the mission, vision, and values of the organization? If not, they may be substituting effort for intelligence. Learning organizations work smarter, not harder. 4. Playing the blame game. If individuals don’t “own” issues, it’s easy to point the finger and find scape goats for missed deadlines or opportunities. In learning cultures, there is a systematic way to create ownership for issues so that the blame game is a thing of the past. 5. Organizational blinders. If departments are working totally independent of one another without a focus on the common goals, then silos may be created, often hampering organizational success. Silos may even work at cross-purposes, with one department’s win resulting in a loss for another department, foiling organizational growth. Long-term growth for every organization will require fine-tuning and realigning the culture in order to remain relevant and sustainable, since every organization will likely face new competition, scarce resources, advancing technology, and other unforeseen circumstances. Creating a learning organization by focusing on creating a culture of accountability can only be achieved when leaders identify these early warning signs of the need for transformation. Cathy Fyock, CSP, SPHR | Senior HR/Business Advisor Kushner & Company | www.kushnerco.com
FROM THE SURVEY:
95% like the people they work with
92% believe that safety is a top priority of their company
91% believe that employees are treated fairly, regardless of race, gender, religion or sexual orientation
Percentages are taken from the survey responses of companies that made the 2013 list
24
2013
Small/Medium Company Winners‌ FYI: Small/Medium Companies have between 25 to 249 U.S. employees
Best Small/Medium Places to Work in Kentucky Rank
Previous Rank
Total Years Ranked
Company Name
Survey Administrator Location
Web Address
1
NR
1
Integrity IT
Lexington
www.integrityky.com
2
2
3
River Road Asset Management, LLC
Louisville
www.riverroadam.com
3
11
2
Symbiotix, Inc.
Lexington
www.symbiotix.com
4
1
3
MassMutual Financial Group: Assurance Financial Group
Lexington
www.kentucky-westvirginia.com
5
3
4
Tenmast Software
Lexington
www.tenmast.com
6
4
2
ARGI Financial Group
Louisville
www.argi.net
7
10
4
Air Hydro Power
Louisville
www.airhydropower.com
8
20
8
Benefit Insurance Marketing
Lexington
www.teambim.com
9
NR
1
People Plus, Inc.
Henderson
www.peopleplusinc.com
10
NR
1
Park Community Federal Credit Union
Louisville
www.parkcommunity.com
11
NR
1
The Heritage Nursing and Rehabilitation Facility
Corbin
12
6
9
Sturgill, Turner, Barker & Moloney, PLLC
Lexington
www.sturgillturner.com
13
13
2
Alure Salon and Day Spa
Lexington
www.aluresalonandspa.com
14
9
2
Hospice of Hope, Inc.
Maysville
www.hospiceofhope.com
15
5
3
Connected Nation
Bowling Green
www.connectednation.org
16
NR
1
Strategic Marketing
Louisville
www.strategicmarketing.com
17
NR
1
KESA, The Kentucky Workers' Compensation Fund
Louisville
www.kesa.org
18
8
6
Traditional Bank, Inc.
Mount Sterling
www.traditionalbank.com
19
NR
1
Associations International
Lexington
www.theaiedge.com
20
7
5
Luckett & Farley
Louisville
www.luckett-farley.com
21
27
4
Creative Lodging Solutions
Lexington
www.yourcls.com
22
14
2
WDRB/WMYO Television
Louisville
www.wdrb.com
23
NR
1
Louisville Convention & Visitors Bureau
Louisville
www.lcvb.info
24
NR
1
Nephrology Associates of Kentuckiana, PSC
Louisville
www.nephky.com
25
24
2
Southcentral Kentucky Community & Technical College
Bowling Green
www.bowlinggreen.kctcs.edu
26
18
5
Mountjoy Chilton Medley LLP
Louisville
www.mcmcpa.com
27
25
2
Kentucky Bank
Paris
www.kentuckybank.com
28
22
9
Dean Dorton Allen Ford, PLLC
Louisville
www.ddafcpa.com
29
23*
6
Fellon-McCord
Louisville
www.fellonmccord.com
30
NR
1
CLARK Material Handling Company
Lexington
www.clarkmhc.com
31
NR
1
Peoples Exchange Bank
Winchester
www.pebank.com
32
NR
1
Learning House
Louisville
www.learninghouse.com
33
19
3
Greater Louisville Inc.
Louisville
www.greaterlouisville.com
NR = Not previously ranked *Last ranked in 2011
26
BEST PLACES TO WORK IN KENTUCKY 2013
We’re Hiring
Survey Administrator Contact
Survey Administrator Title
U.S. Employees
KY Employees
Daniel Dekker
Accounting Manager
26
26
Elizabeth T. Aubrey
Planning & Human Resources Specialist
41
40
Julie Hillman
HR Manager
36
36
Cindy Elam
Marketing Director
53
42
4
Tracy Morford
HR Coordinator
67
53
4
Angela Reeves
Director of Marketing
57
45
4
Sharon Stetter
Administrative Assistant
135
124
4
Jan LaBonde
Client Service Manager
26
26
Valerie Davis
Project Manager
26
26
Sharon Thompson
SVP of Human Resources
175
160
Cathy Willis
Administrator
110
110
Lana McGinnis
Office Administrator
47
47
Dennis Bodziony
Owner
42
42
Brigid Osborne
HR Coordinator
144
101
Tracie Rotermann
Human Resources Manager
86
46
4
Libby Norris
Executive Assistant
51
51
4
Linda Davis
HR/Office Manager
54
54
Elaine Highley
V.P. Director of Human Resources
204
204
4
Jan Craigmiles
Human Resources Manager
82
82
4
Michelle Smith
Human Resource Manager
77
76
Tabatha Conway
Marketing Director
109
99
4
Steven Ballard
CFO
151
151
4
Chris Kipper
Vice President of Finance and Administration
75
74
Lisa Allgood
Administrator
66
66
Sherri Forester
Director of Human Resources
190
190
Laura Davis
HR Manager
206
203
Carol Caskey
Sr. VP/ Director Human Resources
218
218
Kerri Schwaner
HR Manager
144
144
Kathy Russell
Manager
71
67
Sherry Myers
HR Manager
162
162
4
Amy Oliver
Director of Human Resources
137
137
4
Paula Harper
Director of Human Resources
199
174
4
Connie Grosse
HR Director
47
47
4
4
4
#BESTPLACESKY
27
small /medium company
1
2
Integrity IT has been providing Managed IT services and information technology consulting to Kentucky businesses since 2000. Integrity IT specializes in providing IT services for healthcare providers. Our staff has extensive experience implementing, providing training and supporting all aspects of healthcare technology from some of the largest providers in the industry. In addition to healthcare, we provide services to nearly all sectors of business. Integrity IT focuses on hiring motivated, skilled staff with excellent customer relationship skills.
River Road Asset Management, an Aviva Investors Company, is an institutional investment management firm founded in April 2005. With over $8 billion in assets, Louisville based River Road provides institutional separate account and investment sub-advisory services to a broad range of domestic and international clients.
Honored to be named One of The Best! For 35 years, our employees have provided care, comfort and counseling for people facing life-limiting illnesses. Congratulations to our team members for delivering the best care to our patients and families at one of the best places to work in Kentucky for four years in a row.
www.hosparus.org A non-profit hospice care provider serving nearly 6,000 patients and families annually in Kentucky & Southern Indiana.
28
BEST PLACES TO WORK IN KENTUCKY 2013
small /medium company
3
4 Symbiotix is a premier medical communications agency focusing on delivering powerful customer-driven solutions for its clients. Since 1998, Symbiotix has established many dynamic relationships with pharmaceutical clients and national thought leaders through its innovative customer service approach. Symbiotix services include medical strategy, logistical excellence, and creative expression. Symbiotix, where science and strategy meet.
5
Mass Mutual Financial Group offers products that may be tailored to an individual’s unique situation and goals. These include, but are not limited to annuities, college savings plans (529s), disability income, IRAs, and life insurance.
6 Tenmast provides enterprise-level software and related technical services to public housing authorities and government-subsidized low income housing programs. Tenmast’s software systems help its highly regulated clients manage the entire business process while complying with federal laws and regulations. The Tenmast services enable its clients to focus on their mission of providing housing for low income families.
ARGI Financial Group provides financial planning designed to help grow, protect, and conserve wealth, guiding clients one step closer to achieving their life goals. Their team of specialists offers strategies for retirement planning, tax planning, investment planning, risk management, small business planning, executive financial planning, and education and estate needs.
7 did you know ? Air Hydro Power offers a full range of factory automation components and systems, including hydraulic, pneumatic, hose & fittings, electrical, vision and safety product lines. New for 2013 is “Baxter” the robot from Rethink Robotics — America’s first adaptive manufacturing robot designed to use common sense and work safely alongside people. Our entire line up of products and systems will take your productivity to new heights and deliver a true competitive edge.
82%
of our winning
companies offer an employee assistance program
(eap )
#BESTPLACESKY
29
small /medium company
8
9 Benefit Insurance Marketing has been in business 33 years and is focused exclusively in the practice of employee benefit planning and consulting. We employ a talented team of insurance professionals who are dedicated to providing solutions to our clients’ insurance and benefit needs. The experience and dedication of team members is a catalyst to the success of the firm.
10
Since 1988, People Plus has been guided by three words: service, value and safety. People Plus strives to provide value to their clients with the best service possible at a competitive bill rate allowing customers to take advantage of new opportunities.
Park Community provides a full range of banking products and investment opportunities through our financial services area. Options are available to employers through our no-cost CU@Work benefits enhancement package. The credit union is focused on matching the right product/service to the member’s needs to help improve their financial life.
did you know ?
26% of our
Kentucky SHRM Conference
winning
September 25-27 2013
companies provide employer sponsored eldercare assistance
30
29TH ANNUAL
BEST PLACES TO WORK IN KENTUCKY 2013
Kentucky International Convention Center Louisville Marriott Downtown Louisville, Ky.
www.kyshrmconference.com
TOP SCORERS
Training & Development
(IN ALPHA ORDER):
Organizations Can Drive Performance with Robust Leadership Development
Integrity IT River Road Asset Management, LLC
Independent, in-depth studies consistently reach the same conclusion: Organizations that invest in leadership development perform better than those that don’t. Complex times like these, defined by constant uncertainty and great opportunity, magnify that truth even more. A recent report by research firm Bersin & Associates states it plainly: “Leadership development is not just about developing leaders — it is about creating a culture of accountability and performance. Leadership development creates a magnet for high performers and fosters a high-performance organization. That is why organizations that are ‘built to last’ have strong histories of leadership development.”
door causes tremendous headaches and expense for organizations, from advertising, recruitment and relocation costs to time spent training new employees. “Developing, coaching and promoting people internally is significantly less expensive than the costs typically required to hire someone externally,” Bersin says. Some studies indicate that 50 percent of new hires at the executive level last only six to nine months.
The Conference Board’s groundbreaking report on “The Business Value of Leadership Development” arrived at a strikingly similar view: “One of the most influential internal engines to drive change is a leadership development program that sets out to nurture management talent that is entrepreneurial, enterprise-wide, and globally recruited.”
Meanwhile, Bersin’s research shows that companies investing strategically in leadership development to deal with gaps in their talent pipelines generate: • 60 percent improved growth • 66 percent stronger bench strength • 62 percent improvement in employee retention
Studies show investments in leadership development: • Improve bottom-line financial performance • Attract and retain talent • Strengthen strategy and execution • Accelerate leader growth at all levels Improve bottom-line financial performance HR analytics expert McBassi & Company launched a series of investment portfolios to track correlations between companies’ stock prices and their levels of investment in training, including leadership development. Their conclusion in a 2010 report: “Superior human capital management is an extremely powerful predictor of an organization’s ability to outperform its competition.” The report reinforced a previous Harvard Business Review study by McBassi’s principals. That study found that companies with high scores for their investments in human capital delivered stock market returns that were five times higher than that of companies with less emphasis on human capital. McBassi reports that “human capital management is fast emerging as an essential core competence (possibly the essential core competence) for organizations.” Attract and retain talent As Bersin & Associates states in its 2011 report on “High-Impact Leadership Development”: “Great leaders attract, hire and inspire great people. A mediocre manager will never attract or retain highperforming employees.” And watching talented people walk out the
Strengthen strategy and execution The Conference Board’s study reviewed best practices at some of the world’s best-known and most influential organizations, including Bayer, BP, Colgate-Palmolive and Astra Zeneca. Its conclusion: Leadership development has enormous power in both shaping and changing the culture and strategy of business. It gives senior management powerful leverage to align executive behavior with business values and objectives in the quest for superior financial performance in global markets. In uncertain times, organizations can no longer afford development for development’s sake. They need a leadership strategy that closely connects with the business strategy — and equips employees with the leadership skills needed to implement it. Increase organizational agility When facing an unpredictable business environment, 86 percent of companies with strategic leadership development programs are able to respond rapidly, compared to just 52 percent of companies with less mature leadership programs, according to Bersin & Associates. A key reason why: Sophisticated leadership development programs develop a deeper, richer pipeline of talent. Historically, organizations made leadership development available only to senior executives and high potentials. Today, that trend is rapidly changing as organizations seek greater agility by unlocking the full potential of their talent pools. This article is adapted from a paper published by the Center for Creative Leadership
Center for Creative Leadership | www.ccl.org
FROM THE SURVEY: 86% believe their company provided as much initial training as they needed Percentages are taken from the survey responses of companies that made the 2013 list
87% believe their company provides enough ongoing training as needed
91% believe their company provides enough resources, information and equipment to do their job well 31
small /medium company
11
The Heritage, a Nursing and Rehabilitation Facility, provides a full range of health care services including short-term rehabilitation therapy, post-hospital care, skilled nursing care and long-term nursing care and restorative services. Teams of nurses, therapists, and other health professionals work together with physicians to create and deliver a comprehensive plan of care customized to meet each person’s needs.
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Sturgill, Turner, Barker & Moloney, PLLC is a civil litigation firm providing legal services to clients throughout the Commonwealth and beyond. The firm’s attorneys practice in several areas of law including employment law, education law, constitutional law and civil rights, governmental law, health care law, medical malpractice defense, insurance defense, workers’ compensation, business law, mediations and wills, trusts and estates.
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14 Alure is Lexington’s largest full service Aveda Concept Salon and Spa. Salon services include: hair cut/color/ style services, eyelashes, waxing, and makeup services. Spa services include: body treatments, facials, massage, and nail (mani-pedi) services. Alure exclusively carries Aveda’s plant-based hair care and skin care products.
15 did you know ? 32
BEST PLACES TO WORK IN KENTUCKY 2013
Hospice of Hope is a non-profit, community-based organization providing comprehensive end-of-life care in a rural 12 county area of northern Kentucky and southern Ohio. Celebrating 25 years of service to over 10,000 terminally ill patients and their families, we are proud to be Joint Commission accredited and to employ over 150 compassionate employees dedicated to helping others.
Connected Nation is a leading technology organization committed to bringing affordable high-speed Internet and broadband-enabled resources to all Americans. Connected Nation effectively raises the awareness of the value of broadband and related technologies by developing coalitions of influencers and enablers for improving technology access, adoption, and use.
59% of our winning companies offer a bonus for new hire referrals
small /medium company
16
17 Strategic Marketing has been voted the #1 Automotive Direct Mail Marketing Company in the United States by dealers for the past eight years in a row! As a dealer focused marketing firm, the company’s main goal is to increase the client’s return on investment through the development of new technologies, ideas and processes.
18
KESA is a not–for-profit workers’ compensation fund that has been writing workers’ comp coverage for Kentucky employers for nearly 32 years. With over 6,600 members and more than $51,000,000 in premiums, KESA is one of the largest and most financially stable providers of workers’ compensation in the state.
19 Traditional Bank has been serving Kentucky since 1902. We offer online banking, mobile banking, and a full range of checking, savings and loan products. As a community bank, our team members are more than just employees — we’re civic leaders, parents, coaches and community volunteers. Our people are our best asset.
your total workforce solution
Associations International is recognized as an industry leader in helping professional and trade associations build membership, promote their missions and seize opportunities for growth. Associations International is accredited by the AMC Institute, the global trade association representing the Associations Management Industry.
To us, science is personal.
We are a world leader in workforce solutions—offering staffing, outsourcing, and consulting services. So, if you’re looking for a business partner to meet your workforce needs or a career consultant to help advance your career, look no further. temporary | temporary to hire | direct hire For an office near you, visit kellyservices.us today!
Jacki, patient
An Equal Opportunity Employer © 2013 Kelly Services, Inc. Y0288
#BESTPLACESKY
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Employee Engagement/Satisfaction
TOP SCORERS (IN ALPHA ORDER):
Engaging Employees Through Wellness Programs
The Heritage Nursing and Rehabilitation Facility
Workplace wellness programs are one of the fastest-growing trends in employee benefits for companies concerned about health care costs — and who isn’t?
River Road Asset Management, LLC
MassMutual Financial Group: Assurance Financial Group Park Community Federal Credit Union
That’s because these programs work. In fact, a 2013 study on wellness initiatives by the Society for Human Resource Management found that more than two-thirds — 68 percent — of organizations offering wellness initiatives believe they’re effective in reducing health care costs. And the majority — 86 percent — say these initiatives have improved the physical health of their employees.
Lack of understanding leads to poor participation. Engagement begins with clear communication of program benefits and incentives for participation. Wellness programs tend to be especially poorly understood by employees.
But even if you’re already onboard with this movement, are you sure you’re getting the most you can out of your wellness investment? Many employers are increasing engagement, participation and results from their wellness programs by simply beefing up their benefits communication efforts.
•E mployees may think wellness offerings are only meant for individuals with existing health conditions.
Wellness initiatives are gaining strength. Seven out of 10 organizations today offer some sort of employee wellness program, resource or service, according to SHRM. And 43 percent of these organizations increased their investment in 2012 from the previous year. In fact, a 2011 survey of government finance officers cosponsored by Colonial Life showed 90 percent had implemented some sort of wellness initiative as part of their strategy to control health care costs. Of those who did, 90 percent would recommend this strategy to others, and 65 percent would recommend it enthusiastically. The rewards for offering wellness programs directly influence the bottom line, according to a 2011 report from the National Prevention Council and the Office of the Surgeon General: •P eople who increased physical activity (2 ½ hours a week) and had a five to seven percent weight loss reduced their risk of developing type 2 diabetes by 58 percent. •A nnual health care costs are $2,000 higher for smokers, $1,400 higher for people who are obese, and $6,600 higher for those with diabetes compared to nonsmokers, people who are not obese, or people who do not have diabetes. •A mere one percent reduction in weight, blood pressure, glucose and cholesterol risk factors would save $83 to $103 annually in medical costs per person.
A 2011 Towers Watson survey shows most employers cite employee engagement as the biggest obstacle to changing their employees’ health risk behavior. Some possible reasons for poor participation by employees in wellness offerings include:
•E mployees don’t have enough education about the resources available to them. •E mployees don’t get clear communication when the wellness program is first launched and put in place. Better engagement may be as simple as improved communication. When employees know about programs, they consistently report a keen interest in wellness benefits. Take a personalized approach to benefits communication. If you want your employees to take advantage of your wellness offerings, make sure they’re getting the word. Communication can take a number of forms. The traditional methods — fliers and newsletters — are often accompanied today by intranet articles and emails, but they essentially use a top-down, scattershot approach. A personalized approach to communicating wellness benefits can help boost participation among employees. If your company doesn’t have the resources for a dedicated wellness program ambassador — and not many do — look for other no-cost or low-cost options. One alternative that’s working well for employers is partnering with a benefits carrier. Working closely with a carrier that can take an integrated approach to one-on-one benefits counseling can help employees better understand the full range of benefits being offered. Mary Duff-Michael | District Sales Manager Colonial Life & Accident Insurance Company | www.coloniallife.com
FROM THE SURVEY: 97% are willing to give extra effort to help their company succeed 34
95% would recommend their company’s products/ services to a friend
91% plan to continue their career with their company for at least two more years
Percentages are taken from the survey responses of companies that made the 2013 list
small /medium company
20
Luckett & Farley Architects, Engineers & Interior Designers provide design solutions that make working, living and playing environments strikingly different from the ordinary. The comprehensive approach to planning and design gives clients a single resource for making clients vision of new or renovated facilities a reality.
21
Creative Lodging Solutions (CLS) provides customized lodging programs for corporate clients nationwide, specializing in long-term and project based stays. CLS negotiates hotel and corporate apartment rates, codes and consolidates clients’ billing, actualizes tax savings for clients, and assists clients with the enforcement of their travel policies.
22
WDRB/WMYO Television operates two high-power broadcast television stations in the Louisville, KY market and manages a third, WBKI-TV. The company sells television advertising to local and national companies that wish to reach customers in the Louisville market area, which encompasses over 690,000 households.
Innovative technology. Collaborative work environment. Award-winning benefits.
Could you take home the hardware?
Rock on, workplace, rock on... Find out what makes us a six time recipient of Kentucky’s Best Places to Work award:
careers.appriss.com
APPLY HERE
www.bestplacestoworkky.com #BESTPLACESKY
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small /medium company
23
The mission of the Louisville Convention & Visitors Bureau is to enhance Louisville’s economy through tourism and to position and sell the community worldwide, in partnership with the public and private sector as a premier destination for convention, trade shows, corporate meetings, group tours and individual leisure travel.
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The physicians at Nephrology Associates of Kentuckiana (NAK) are dedicated to providing Caring for a Lifetime. NAK has been providing compassionate renal care to patients since 1988. With 21 locations, 22 physicians and three nurse practitioners, NAK is the largest nephrology practice in Kentucky. NAK physicians have seen patients from nearly every county in Kentucky and half in Indiana.
Over the past 70 years the Southcentral Kentucky Community & Technical College (formerly Bowling Green Technical College) has established a rich tradition as a leader in higher education and one of the nation’s fastest growing two-year colleges. The Associate in Arts, Associate in Science and Associate in Applied Science degrees, as well as diploma and certificate programs, are offered. The institution has six campuses.
The Kentucky Chamber offers the Commonwealth’s best employers the best savings on services and benefits to make your company better kychamber.com/membersavings
✹ NEW!
Payroll & Workforce Management Solutions
Freight Shipping
Certificates
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of Origin
We’re working to make the Commonwealth of Kentucky the best place to work. Learn how: 502-695-4700 or kychamber.com Corning is a registered trademark of Corning Incorporated, Corning, N.Y., USA © Corning Incorporated, 2012
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BEST PLACES TO WORK IN KENTUCKY 2013
NAMED AMONG KENTUCKY’S
‘BEST PLACES TO WORK’ Baptist Health La Grange Baptist Health Lexington Baptist Health Louisville
Baptist Health is a family of hospitals and doctors dedicated to caring for you and your family as if we were caring for our own. Whether it’s helping you get well or helping you stay that way, we never forget what’s most important — putting you first. Earning a spot among Kentucky’s “Best Places to Work” is a great honor and we couldn’t be more proud of our employees, physicians and volunteers who’ve made this possible. To learn more about Baptist Health, visit BaptistHealthKentucky.com.
BHK_Best Places to Work ad_8.25x10.indd 1
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small /medium company
26 27 Kentucky Bancshares, Inc. is a bank holding company headquartered in Paris, Kentucky through one banking subsidiary, Kentucky Bank. Kentucky Bank offers customers a variety of services, including checking, savings, money market accounts, CD’s, safe deposit facilities, credit cards and other consumer oriented financial services.
Mountjoy Chilton Medley LLP, Kentucky’s largest accounting firm, offers expertise in audit and assurance services, domestic and international tax planning, business valuation, financial institutions, litigation support, fraud examination, business start-up and consulting non-profit, public and privately-held organizations. The firm’s divisions and affiliate companies offer further guidance in healthcare business consulting, payroll and bookkeeping services and wealth management services.
CONGRATULATIONS to our clients Dean Dorton Allen Ford, Blue & Company, and Mountjoy Chilton Medley!
Firm-Wide Workflow Automation
Grow your practice, improve your profit margins, and improve quality of life with the XCM web-based application that automates and standardizes processes for work across the firm.
28 Dean Dorton Allen Ford was built around a simple philosophy — that providing unparalleled personal attention to our clients is just as important as providing accurate, timely services that meet their needs. DDAF is a full-service accounting and consulting firm providing an impressive range of services to clients of all sizes in a variety of industries.
Personal & Business Financial Planning
Congratulations to all 2013 Best Places to Work honorees! We are thrilled to be part of such an elite group of local companies attracting the best and brightest talent to Kentucky. 502.753.0609 | ARGI.NET | INFO@ARGI.NET
Securities and advisory services provided by National Planning Corporation (NPC), Member FINRA/ SIPC, and a Registered Investment Adviser. Advisory Services offered through ARGI Investment Services, LLC, a Registered Investment Adviser. ARGI Financial Group, ARGI Investment Services and NPC are separate and unrelated companies. 1914 Stanley Gault Parkway | Louisville, KY 40223
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BEST PLACES TO WORK IN KENTUCKY 2013
TOP SCORERS
Role Satisfaction
(IN ALPHA ORDER): Integrity IT
10 Simple Steps to Happier Employees
MassMutual Financial Group: Assurance Financial Group River Road Asset Management, LLC
Engaged employees can make all the difference in a business. My local Best Buy and its neighboring competitor coexist in shocking contrast to each other. The Best Buy is a shopper’s paradise with neat, orderly displays and plenty of helpful staff to offer great advice in a low-pressure environment. Meanwhile, the adjacent office supply store has stale displays and several areas in need of cleaning. Worse, several employees seemed to spend most of their time on cell phones — and the conversations were not about work. Why do some employees consistently go above and beyond the call of duty while others barely lift a finger? Is it a reflection of the products they sell, the environment in which they sell them, the customers to whom they sell, or the sales staff themselves? Engaged employees are not clock-watchers; they are productive, creative, and will be the first to volunteer for your most difficult assignments. When you learn how to keep your employees engaged, you will have less turnover and higher productivity. Here are 10 strategies you can implement today to re-engage your employees and keep them happy at work: 1. Ask employees for suggestions. Let them comment anonymously through a suggestion box. Read employee suggestions regularly, and implement any ideas the company can afford and that actually might work. When changes are implemented, let everyone know the source to remind your workers that you’re listening and that you care. 2. Cross-train. This develops the skills of all employees. Disengaged workers may become excited about work again, or they may take their new skills to a job that fits them better. Cross-training also allows you to shift workers from over- to under-staffed departments, especially during busy periods. The more your employees know about your business, the better they’ll be able to help your customers. 3. Find ways to reward employees through recognition. Make this meaningful by adding an extra day off, a gift certificate, or another inexpensive gift. Plus, a little healthy competition might inspire them to increase their performance. 4. Listen to employees. Have regular feedback meetings, if possible, in addition to the suggestion box. Again, use as many ideas as possible, especially when they are easy and free.
5. Seek out workers who will motivate others via their job knowledge, enthusiasm, or both. It can be intimidating and scary to start a new job. Use your veteran workers to mentor new ones — this shows the vets that they are respected and helps the newbies become more effective faster. 6. Give workers the freedom of making their own decisions, especially when dealing with customers. When a customer problem arises, it is very empowering and satisfying for both the employee and customer when the employee makes a swift decision and resolution on his own. Conversely, when the staff member has to get clearance with his supervisor before taking action, everyone waits (including the line at the customer service desk) and good feelings turn to distaste. 7. Present company challenges publicly when possible. No company or work environment is perfect. But those that value their employees and their satisfaction are likely to outperform those that don’t. When faced with a problem or challenge, let employees help solve them. They are the ones in the trenches who may have better insight to correct the issue. 8. Give employees the resources they need to do their jobs. Your employees have to have the right tools for the job. Employees — and in turn, customers — don’t want their time wasted because they lack the necessary equipment to perform at their best. 9. Make sure your managers are engaged. If they are not, they will not engage others. Conversely, their enthusiasm will help to motivate others to perform at their best. Just as with rank-and-file employees, listen to your managers’ input and give them regular feedback (both good and bad) to let them know that you care and want to help them succeed. 10. Provide all employees regular feedback about their job performance. No one likes to work in a vacuum. People know when they perform well, so acknowledge it. When they need criticism, be sure to give it quickly but constructively. Let them know what needs to change and be willing to help them. A quarterly or annual review serves little purpose other than to keep your employees in the dark. Show them you care with regular feedback. Bud Haney | Chief Executive Officer Profiles International | www.profilesinternational.com
FROM THE SURVEY:
95% like the type of work they do
Percentages are taken from the survey responses of companies that made the 2013 list
94% have a clear understanding of their job role
94% understand the importance of their role to the success of their company
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small /medium company
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Established in 1992, Fellon-McCord provides energy and sustainability management services to industrial, commercial, higher education, and municipal and cooperative utility clients globally. Starting with four large industrial clients, Fellon-McCord distinguished ourselves as an early leader in the competitive energy industry and earned a reputation for providing professional expertise with a personal touch.
CLARK is a global leader in the material handling industry. Clark manufactures forklifts in Lexington, and distributes aftermarket parts all over the world from a parts distribution center located in Louisville.
Bottom Line Systems, Inc.
Engaging People. Leading Organizations. Advancing Kentucky.
Underpayment Recovery Commercial and Government Claims Contract and Process Improvement Payor Performance Scoring
Hospital, Physician & Infusion Payment Accuracy
Join today! www.kyshrm.org
Bottom Line Systems is proud to be a 4-time winner of the Best Places to Work in Kentucky Award! Proud to be a founding partner of Best Places to Work in Kentucky.
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BEST PLACES TO WORK IN KENTUCKY 2013
541 Buttermilk Pike, Suite 401 Crescent Springs, KY 41017 Toll Free (877) 613-4373 www.onlinebls.com
small /medium company
31 32 33
Peoples Exchange Bank was built on tradition, service and trust. Since 1912, the bank has remained dedicated to providing its communities with superior financial services. Today, Peoples Exchange Bank is in a perfect position to continue the personal service their customers have grown to expect while leveraging technology to offer the most in modern banking.
The Learning House, Inc. is an online education solutions partner that helps colleges and universities develop and grow high-quality online degree programs and courses. Partnering with more than 100 colleges and universities, Learning House offers a business model that enables institutions to efficiently and affordably achieve their online education goals.
W O R K W I T H P U R P O S E. Are you called to serve others?
Greater Louisville Inc. is the metro chamber of commerce, dedicated to connecting and growing businesses. GLI leads economic development for the region, driving job creation and entrepreneurship. GLI is committed to transforming the community by improving the region’s quality of life, advocating for a pro-business environment and developing a talented workforce.
did you know ? 93%
of our winning
companies provide on - site fitness / wellness programs
To build relationships?
To make a difference? At Trilogy Health Services, our goal is simple: be the best healthcare company in the Midwest. Our culture of servant leadership allows us to establish superior employee satisfaction and engagement, maintain low turnover, and uphold our vision of excellence in service standards and high expectations. Because of this, we are proud recipients of “Best Places to Work” awards throughout the Midwest and one of Modern Healthcare’s Top 100 Best Place to Work. To learn more about our commitment to teamwork, values, and working with purpose, please visit www.workwithpurposetoday.com.
#BESTPLACESKY
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Relationships are built on many things...
Like working together to make our communities better. Our clients share our sense of pride in building value within the broader communities where we live and work. Like many of our clients, Crowe Horwath LLP supports the civic organizations and charities that provide the backbone for economic progress. For the eighth year in a row, Crowe is proud to be named one of the Best Places to Work in Kentucky! To learn more about our commitment to building lasting relationships, visit crowehorwath.com, or contact Greg Stump at 502.420.4478 or greg.stump@crowehorwath.com, or Steve Jennings at 859.280.5130 or steve.jennings@crowehorwath.com.
Audit | Tax | Advisory | Risk | Performance
The Unique Alternative to the Big Four ÂŽ
Crowe Horwath LLP is an independent member of Crowe Horwath International, a Swiss verein. Each member firm of Crowe Horwath International is a separate and independent legal entity. Crowe Horwath LLP and its affiliates are not responsible or liable for any acts or omissions of Crowe Horwath International or any other member of Crowe Horwath International and specifically disclaim any and all responsibility or liability for acts or omissions of Crowe Horwath International or any other Crowe Horwath International member. Accountancy services in Kansas and North Carolina are rendered by Crowe Chizek LLP, which is not a member of Crowe Horwath International. Š 2013 Crowe Horwath LLP FWO13211F
FWO13211F BPTW KY Ad.indd 1
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Resource Listing Appriss, Inc. Pamela Perry 502-561-8463 www.appriss.com APS Communications Dave Sweetall 859-219-2017 dsweetall@apscommunications.com www.apscommunications.com ARGI Financial Group Angela Reeves 502-753-0609 info@argi.net www.argi.net Associations International, LLC Ben Polk 859-226-4335 ben.polk@theaiedge.com www.theaiedge.com Baptist Health David Rhodes 502-895-5019 drhodes@bhsi.com www.BaptistHealthKentucky.com Benefit Marketing Solutions, LLC (BMS) Jane Hughes 502-244-1161 jane@bmsllc.net www.bmsllc.net Bottom Line Systems, Inc. Jeanene Whittaker 877-613-4373 jwhittaker@patientaccounts.org www.onlinebls.com Colonial Life Mary Duff-Michael 859-276-0170 Mary@coloniallex.com www.coloniallife.com Compdata Consulting Greg Wolf 800-300-9570 gwolf@compdataconsulting.com www.compdataconsulting.com
Corning Incorporated Tracy Brozovic 859-734-3341 brozovictl@corning.com www.corning.com
Hosparus Karen Hamilton 502-719-4145 khamilton@hosparus.org www.hosparus.org
Crowe Horwath LLP Greg Stump/Steve Jennings 502-420-4478/859-280-5130 greg.stump@crowehorwath.com steve.jennings@crowehorwath.com www.crowehorwath.com
iPay Solutions, a division of Profitstars Greg Adelson 270-706-9200 gadelson@profitstars.com www.profitstars.com
Farm Credit Services Randy Barbee 502-420-3756 randy.barbee@e-farmcredit.com www.e-farmcredit.com Fisher & Phillips LLP Thomas J. Birchfield 502-561-3990 tbirchfield@laborlawyers.com www.laborlawyers.com
Kelly Services Beth Johnson 502-425-7131 johnsbp@kellyservices.com www.kellyservices.com Kentucky Chamber Carlos Phillips 502-695-4700 membership@kychamber.com www.kychamber.com
Genentech, Inc. Shannon Burch 502-995-4532 burch.shannon@gene.com www.gene.com
Kentucky Homeownership Protection Center Jaime Williamson 866-830-7868 jwilliamson@kyhousing.org www.ProtectMyKyHome.org
Harrison Memorial Hospital Rebecca Jenkins 859-235-3529 rjenkins@hmhosp.org www.harrisonmemhosp.com
Leadership Kentucky Foundation Diana Ratliff 502-695-1102 dbr@leadershipky.org www.leadershipky.org
Harshaw Trane Ruth Reid 502-499-7000 rreid@trane.com www.harshawtrane.com
Mountjoy Chilton Medley LLP Kim Judy 502-882-4554 kim.judy@mcmcpa.com www.mcmcpa.com
Heritage Bank Angela Mayes 270-887-8410 angela.mayes@bankwithheritage.com www.bankwithheritage.com
Neace Lukens Walt Konetzka 502-894-2100 walt.konetzka@neacelukens.com www.neacelukens.com continued next page
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Resource Listing Papa John’s International Inc. Linda Nuss 502-261-4776 linda_nuss@papajohns.com www.papajohns.com People Plus, Inc. Amanda Huddleston 859-246-1400 ahuddleston@peopleplusinc.com www.peopleplusinc.com Pikeville Medical Center Melissa Coleman 606-218-4580 melissa.coleman@pikevillehospital.org www.pikevillehospital.org
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BEST PLACES TO WORK IN KENTUCKY 2013
River Road Asset Management, LLC 502-371-4100 info@riverroadam.com www.riverroadam.com Trilogy Health Services, LLC Abbey Foster 502-213-1734 abbey.foster@trilogyhs.com www.trilogyhs.com University of Louisville Online Learning Elizabeth McDaniel 800-871-8635 online@louisville.edu www.louisville.edu/online
XCM Solutions LLC Beth Bruck 781-348-9895 beth.bruck@xcmsolutions.com www.xcmsolutions.com York Companies Molley Ricketts 502-599-4693 mricketts@york-companies.com www.york-companies.com
Compdata Consulting where data meets design
With Compdata Consulting, you gain access to knowledgeable consultants who deliver solutions that attract, motivate and retain the workforce needed to move your company forward. Armed with Compdata Surveys' trusted pay and benefits database, our consultants design effective programs that align talent, compensation and rewards with business strategies.
Contact us to discuss your needs. 800.300.9570 compdataconsulting.com
The Attorneys at Fisher & Phillips LLP Congratulate the Nominees and Winners of Best Places to Work As experienced labor and employment lawyers serving Kentucky and Indiana we have a deep knowledge of areas such as employment contracts, wage and hour law, harassment and discrimination, labor relations, unfair competition, immigration and employee benefits. We are prepared to work efficiently and provide you with practical solutions to workplace issues. Let us show you what we can do. These Louisville attorneys are joined by more than 275 lawyers in 29 offices. With attorneys across the country, we offer the breadth and depth of labor and employment experience employers need today.
Thomas J. Birchfield tbirchfield@laborlawyers.com
Jeffrey A. Savarise jsavarise@laborlawyers.com
Craig P. Siegenthaler Katherine A. Garbarino csiegenthaler@laborlawyers.com kgarbarino@laborlawyers.com
Laurel K. Cornell lcornell@laborlawyers.com
Mark J. Gomsak mgomsak@laborlawyers.com
George D. Adams gadams@laborlawyers.com
Cynthia Blevins Doll cdoll@laborlawyers.com
Todd B. Logsdon tlogsdon@laborlawyers.com
Raymond C. Haley III rhaley@laborlawyers.com
Wendy C. Hyland whyland@laborlawyers.com
Claire M. Vujanovic cvujanovic@laborlawyers.com
Emily N. Litzinger telitzinger@laborlawyers.com
Timothy J. Weatherholt Barry S. Spurlock bspurlock@laborlawyers.com tweatherholt@laborlawyers.com
Representing employers nationally in labor, employment, civil rights, employee benefits, and immigration matters
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