Supervising and Managing People
Need the Tools to Become a More Effective Manager? Attend this Powerful Two-Day Workshop. December 17-18, 2014 Griffin Gate Marriott Resort & Spa Lexington, Ky.
Send 3 people and get the 4th FREE!
Agenda Day One 8 a.m. Registration 8:30 a.m. Workshop begins Noon Lunch (provided) 4:30 p.m. Workshop adjourns
Day Two 8 a.m. Registration 8:30 a.m. Workshop begins Noon Lunch (provided) 4:30 p.m. Workshop adjourns
Your Role as a Successful Manager • What your company and people expect from you • People skills versus technical skills – what you need to know in order to do your best • How to gain respect without giving up your authority Four Uncommon but Critical “Hats” You Have to Wear • How to counsel problem employees and employees with problems • How knowing the law can help or hurt you • How to resolve disputes and conflicts • How to survive “in the middle” Powerful Techniques for Motivating Your People • Understanding why people do what they do or don't do what you want them to do • Distinguishing between motivational problems and other causes of poor performance • Proven motivational techniques that don't involve money Keys to Improving Communication Effectiveness • Recognizing and overcoming communication barriers • Ten ways to improve your listening skills • Communicating in problem situations Coaching for Peak Performance • Learning to clarify performance expectations • Using goal setting and other directive techniques • Providing reinforcement and redirection • Learning the principles of descriptive feedback • Making sure your “positives” don't become “negatives” • Ensuring constructive criticism has constructive impact • Understanding and applying the L-E-A-D-E-R model How to Be a More Effective Leader • Overcoming myths of leader behavior • Using a situational approach to influence worker behavior • Analyzing your options and your personal style • Diagnosing situations and getting the results you want Dealing with Employee Problems and Problem Employees • How to confront the problem employee • Handling conduct versus performance problems • Dealing with disciplinary situations Managing for Personal Effectiveness • The key concepts in time management • Gaining control of your daily activities • Using planning and scheduling tools and techniques • Dealing effectively with interruptions and other distractions • Effective use of e-mail, voice mail and other communication strategies Developing a Personal Plan for Success • Profile of strengths and weaknesses • Action plan for ongoing development and results on the job
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This course is very informative. I would definitely recommend it to anyone looking to improve their management skills. — Rosemary Harney, Link-Belt Construction Equipment Company
Good speaker. Phil provided plenty of activities to encourage interaction. — Quincy Cutshaw, DenhamBlythe Company, Inc.
Very knowledgeable speaker. Enjoyed him!! — Norma R. May, Hermitage Farm, Inc.
The material handed out was very informative and a great reference. I will keep for the future.
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— Lorne Harbin, On Time Fab
Knowledgeable speaker who prompts participation.
Phil was able to deliver the training materials with a downto-earth approach.
— Amanda Mudd, Boardwalk Pipeline Partners, LP
— Gustavo Paez, Unifirst Corporation
More Info why attend?
Whether you are a new or long-time manager, you realize that managing both people and the day-to-day details and objectives of your job is not easy. Have you’ve ever felt that you aren't fully prepared to handle all the challenges of your job? Are you performing well but need a boost to get yourself to the next level? Look no further, the Kentucky Chamber of Commerce has a solution. Attend this powerful, two-day workshop, and we’ll help you develop new skills, address current workplace issues and provide you with the tools you need to become better, more successful managers.
who should attend? This seminar is designed for: • new supervisors • experienced supervisors who lack formal training • supervisors who want to polish their skills
about the speaker Phil Thompson, Senior Associate, Comprehensive Performance Systems Thompson’s professional experience includes over thirty years of training and development, management and consulting experience with major organizations in manufacturing, the utilities, healthcare, financial services and commercial real estate development and management. Comprehensive Performance Systems (CPS), founded in 1978, is a consulting firm specializing in management development, organizational change, human resources, and service quality systems and training.
continuing education HRCI Recertification | CEU and CPE This program has been pre-approved for credit toward PHR, SPHR and GPHR recertification through the HR Certification Institute. It may also be eligible for CEU and CPE credits. Contact your professional board to find out what’s required.
membership info It’s not too late to take advantage of the Kentucky Chamber member discount. To learn more about membership, call 502-695-4700 and ask for a membership representative.
MONEYBACK
Guarantee
If you are not 100 percent satisfied with your seminar experience, we will refund your money.
REGISTER ONLINE: kychamber.com
Register Supervising and Managing People registration fees
location and lodging
$595/Kentucky Chamber Member $695/Non-member Special Offer: Send 3 people and get the 4th FREE!
December 17-18, 2014 (80961) Griffin Gate Marriott Resort & Spa 1800 Newtown Pike Lexington, Ky. 40511 Ph: 859-231-5100 Room Rate: $115 Room Cutoff Date: December 2, 2014
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cancellations/substitutions Cancellations must be made no later than five business days prior to the program for a full refund. After this date, no cash refunds will be granted. Substitutions are welcome. Special accommodations made upon request.
*The advertised Kentucky Chamber room rate cannot be guaranteed after the cutoff date. When contacting hotel for lodging, please specify that you are with the Kentucky Chamber of Commerce’s Supervising and Managing People to receive the discounted rate.
how to register web
fax
www.kychamber.com
502-695-5051
phone
Call Lori Jo Hill 502-695-4700, ext. 8727
Send registration form to: Kentucky Chamber 464 Chenault Road Frankfort, KY 40601
e-mail lhill@kychamber.com
MONEYBACK
Guarantee
Offering HRCI RECERTIFICATION
If you are not 100 percent satisfied with your seminar experience, we will refund your money.
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