Auguts 2012 Forum for Business

L A KELAND AREA CHAMBER OF COMME R C E

F O R B U S IN E SS august 2012 | Vol. xXI, No. 7

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internship opportunities

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Drop off dry cleaning proposal FORUM FOR BUSINESS Lakelandchamber.com

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CHAMBER STAFF K a t h l een L . M unson President

KMunson@LakelandChamber.com

B a rb a r a B enne t t Executive Assistant

BBennett@LakelandChamber.com

Kara Butch

Administrative Assistant, Membership Development | Communications

kbutch@LakelandChamber.com

S a l ly C h a p m a n

Vice President, Finance & Administration

SChapman@LakelandChamber.com

L a ke l a n d Are a C h a mber of Commer c e F orum for B usiness M on t h l y W a l ker W i l kerson | C h a irm a n of t h e B o a r d CliftonLarsonAllen LLP

K a t h l een L . M unson | Pub l is h er

C a ro l y n J a c kson

Senior Vice President, Member Relations

CJackson@LakelandChamber.com

J a c q ue l ine L . J o h nson

Senior Vice President, Convention & Visitors Bureau

JackieJ@LakelandChamber.com

Lakeland Area Chamber of Commerce

Am y S . W i g g ins | E d i t or Lakeland Area Chamber of Commerce

C E Desi g n c o . | Cre a t i v e Dire c t ion & P R O D U CT I O N www.cedesignco.com

K a t ie M c B ri d e Membership Consultant

KMcBride-McKenzie@LakelandChamber.com

N ikki O a k l e y

Membership Account Executive

NOakley@LakelandChamber.com

Terr y O t t in g er

"Putting the Puzzle Pieces Together for Employees Post Healthcare Reform" Presented by Adil R. Khan, Clark & Daughtrey Medical Group, P.A. Florida’s 4th largest skilled nursing facility welcomes you to an informative Business & Breakfast! In partnership with Clark & Daughtrey Medical Group, P.A., Valencia Hills Health and Rehabilitation Center is proud to present an informative and interactive workshop on healthcare reform.

August 9 7:30 a.m.

1350 Sleepy Hill Rd

BUSINESS & BREAKFAST 2 | FORUM FOR BUSINESS

Vice President, Membership Development

TOttinger@LakelandChamber.com

Rich Roy

Vice President, Public Affairs

rroy@lakelandchamber.com

He a t h er S h e a rs

Administrative Assistant, Member Relations | Public Affairs

hshears@lakelandchamber.com

P a t t y S mi t h

Administrative Assistant, Convention & Visitors Bureau

PSmith@LakelandChamber.com

L . J o a nn W a l l er Membership Consultant

jwaller@lakelandchamber.com

Am y W i g g ins

Vice President, Communications

AWiggins@LakelandChamber.com

35 Lake Morton Drive PO Box 3607 Lakeland, FL 33802-3607 (863) 688-8551 LakelandChamber.com Š 2012 Lakeland Area Chamber of Commerce. All rights reserved. The Lakeland Area Chamber of Commerce reserves the right to refuse certain advertising and is not liable for advertisers claims and/or errors. The opinions expressed herein are those of the writers and do not necessarily represent the position of the Chamber.

a d ay i n t h e

pol k

count y

schools

Senior Director of Workforce Education Most of John’s time is spent in meetings across the county and occasionally into Hillsborough and Orange counties. He is rarely in his office a full day and on partial days – when he is in the office – he is catching up on his many, many emails and telephone calls. John’s position with Polk County Schools as Senior Director of Workforce Education has him in charge of East and West Area Adult Schools, Ridge and Traviss Career Centers and Gause Academy. He has been instrumental in starting many academies within our high schools and is branching into some middle schools.

John believes in preparing students for the workforce as well as college.

10:00 5:45 Hit Snooze

5:55 Finally Get Up

Traviss Career Center – New Program Development

6:45

Visit Central Florida Aerospace Academy (CFAA). Check on progress with Airframe and Powerplant Program development

6:30 Grab a handful of ties and a couple shirts, ask Dianne to make a match

Tour the Academies at George Jenkins High: GEICO, ADT, Vet Tech and Legal Studies

Look at calendar on phone; check emails and texts

7:00

8:00 CFAA Consortium meeting

2:30

12:00 Meet with Polk State College regarding atriculation; Lakeland Campus

Pick up Florida Department of Education Chancellor at Hilton Garden Inn

4:00 Meet Workforce Florida staff at CFAA to prepare for Workforce Florida State Board Meeting

6:30 Home for Dinner

9:00 T.V.: Deadliest Catch; Storage Wars; Swamp People; OCC

11:00

7:30 Read the paper – online

5:30

8:00

Florida Air Museum – prepare for Workforce Florida Hospitality reception next day

Upload some photos from the day to Polk Academies Facebook page

Look at next day’s calendar on phone; check emails and texts; plan for tomorrow

11:30 Sleep at last

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HOW TO

A M O N T H LY

Polk County Public Schools educate nearly 94,000 students at 163 school sites each day.

And, thanks to the commitment of many business partners, those students also have support from positive adults during and after the school day.

The Lakeland Chamber’s Talent Development and Education Committee is seeking ways

more men providing mentorship to young male students. One of their most effective groups is “Polk Men Read”. In this program, reading mentors meet once a week and read Joe L. Ruthven books with boys in The Ruthvens fifth, seventh, and ninth grades and then discuss them. There is another program founded by former NFL player, Desmond Clark with the 88Wayz Youth Foundation that supports character development and reading that has also been successful in the schools.

The schools’ greatest collective need is for men of any age to become an accountability partner and mentor for a student. In any given school, there are 25-45 male students in need of a mentor who can commit to meeting each week to offer encouragement and Heacock Insurance Group is an Independent help with school work.

“Many of our Agent which means we shop the market for students come from homes where the the broadest coverage at the best rates. parents may not PROPERTY • LIABILITY If you like to comparison shop, but don’t have finished their WORKERS COMP • PAYROLL education, so they have the time, contact our Personal FINANCIAL SERVICES are unwilling or unable to read to EMPLOYEE BENEFITS Insurance Advisors. We’ll shop for you. their students. We know that reading to CE INSURANCE INSURANCE INSURANCE INSURANCE INSURANCE INSURANCE INSURANCE INSURANCE INSURANCE INSURANCE children is the single most important WWW COM foundation and 100 E Main St. • Lakeland, FL 33801 • P. (863) 683-2228 • TF. (800) 677-5172 where our business community can continue to support our local schools in the important task of educating our children. Today’s students will soon be our future employees and customers so it is important to all of us that they have a quality education. Studies clearly link foundation skills - like reading to future success in higher education.

WE SHOP FOR YOU

.HEACOCK.

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The group has consulted with Margaret Anne Wheeler, who is the Senior Coordinator for Community Involvement with the Polk County Public Schools. She has informed us that there are several existing programs that are seeking volunteers and mentors. She has indicated that one of their greatest needs is to have

motivator for helping students learn the skills they need to be fluent, competent readers. Simple activities like flash cards, going over vocabulary, reading to an individual, small group or large group of students make a big difference in the abilities of struggling readers.”

Margaret Anne Wheeler Senior Coordinator Community Involvement The School District does provide a twohour training program that could be brought to any business that has a group of people who would like to be mentors or volunteer in the schools. A Florida Department of Law Enforcement background check is required and paid for by the volunteer.

The process from application to matching with a student takes about four weeks.

If any of our Chamber businesses would like to support one of these programs, please contact Margaret Anne Wheeler at (863) 534-0636.

B usin e s s C o m m u n i t y I n vited t o An n u a l W E 3 EXPO 2012 L a ke l a n d C h a mber p a r t ners wi t h W orkfor c e E d u c a t ion t o h i g h l i g h t e c onomi c benefi t s of e a r l y c a reer t r a inin g

Mark Dunsford Polk County Schools Dale Terrell Crystal Lake Middle School Christopher Yannes Polk State College

Expo is a

Education is a crucial issue that has a substantial impact on the economic sustainability of Polk County. The Workforce Education Department, led by Senior Director John Small, has worked tremendously hard implementing Polk Career Academies and Pre-Academies within the middle and high schools in the district.

These Academies work to engage students within specific career and technical areas of interest. The Polk Career Academies span a threeor four-year course of study, and expose students to a variety of

career fields in a small, personalized learning community. High school Academy students also have the opportunity to earn FREE college credit in their high school course of study through a Career Pathways partnership program with Polk State College.

Students enrolled in the Academies consistently outperform students in the traditional school setting. Data proves this point: Graduation rates are higher, Academy students have higher GPAs and FCAT scores, attendance is better.

The Lakeland Area Chamber of Commerce

and its partners are keenly aware of the importance and value of strong education partnerships which contribute to the community. By supporting existing entities and their efforts to educate, train, or retrain the local workforce, the Chamber and it’s membership are ensuring that Lakeland’s economy remains strong for the future.

Polk County Public Schools Workforce Education, with the support of its Business Partners, is hosting the WE3 EXPO 2012. This Expo is the perfect setting for parents, students and

the community at large to learn more about Polk Career Academies and other career and technical programs offered in Polk County middle and high schools. Attendees will have an opportunity to view more than 150 booths and learn firsthand about programs available to students.

Program Teachers and School Administrators will be present to speak with and answer questions. Admission to the EXPO is free!

WE3EXPO Tues nov 6 9am-8pm Tues nov 6 3pm-5pm Business Partner VIP Experience Wed nov 7 9am-1pm The Lakeland Center

Contact Christina Nykile (863) 519-8890 christina.nykile@ polk-fl.net www.polkacademies.com

For additional information log on to: www.WE3expo.com.

If your business or organization would like to serve as a sponsor of this event, please contact Christina Nykile at (863) 519-8890 or christina.nykile@polk-fl.net

TAKE THE FIRST STEP. PREPARE FOR A CAREER IN: • Heating, Ventilation, Air Conditioning and Refrigeration Trades • Medical Office Basic X-Ray Technician ALSO OFFERING: Medical Assistant • Pharmacy Technician Medical Insurance Coding Specialist • Emergency Medical Services

(863) 646-1400

5925 Imperial Parkway, Suite 200 Mulberry, FL 33860

Flexible Class Schedules Financial Aid Available for those who Qualify Career Placement Assistance for all Graduates CAAHEP & ACCET Accredited Program Titles May Vary

For consumer information visit www.fortis.edu FORUM FOR BUSINESS

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Ralph Allen Allen & Company of Florida

CHAIR M A N ’S C I R C L E M E M BERS WELCOME CONGR E S S M A N T O M R O O N EY

Kathleen Munson President

The Chairman’s Circle hosted its Spring Business Luncheon on June 11, and welcomed U.S. Representative Tom Rooney as a special guest. Congressman Rooney has represented Florida’s 16th Congressional

District for the last three years. He is running for re-election this year in the new 17th Congressional District, which includes much of Polk County. Tom serves on the House Armed Services Committee, the Agriculture

Committee and the Select Committee on Intelligence. He is the Chairman of the House Agriculture Subcommittee on Livestock, Dairy and Poultry, and serves as a Republican Deputy Whip.

The Chairman’s Circle is a special membership forum for senior level executives. The forum provides members with the opportunity to meet with one another, build relationships, and participate in strategic marketing and leadership events to enhance their businesses and the overall Lakeland business community.

For further information on the Chairman’s Circle, contact Kathleen Munson at (863) 688-8551 or kmunson@LakelandChamber.com.

Ira Anderson Crowe Horwath LLP Timothy F. Campbell Clark, Campbell & Lancaster, P.A. Mike Carter CliftonLarsonAllen LLP Gary Cassard Bright House Networks Dale Dreyer CenterState Bank Ken Ely Platinum Bank Art Erickson Florida Lifestyle Communities Gow Fields City of Lakeland Scott Franklin Lanier Upshaw, Inc. Mike Furr Furr & Wegman Architects, P.A. Kamal Haider, M.D. Clark & Daughtrey Medical Group, P.A. Ford Heacock Heacock Insurance Group Dr. Eileen Holden Polk State College Clayton Hollis Publix Super Markets, Inc. Leonard Mass Drummond Company, Inc. Mike McGee McGee Auto Service and Tires Mark Miller GrayRobinson, P.A. Sam Morrone Pepperidge Farm, Inc. Jennifer Potter Wells Fargo Bank Ben Pressentin BB&T Bob Puterbaugh Peterson & Myers, P.A. George Rogers GEICO Art Rowbotham WONN/WPCV/WLKF/WWRZ Radio Joe P. Ruthven The Ruthvens Dr. Louis Saco Watson Clinic LLP Chas P. Smith CPS Investment Advisors

Congressman Tom Rooney, Chairman’s Circle Chair Alice Hunt (Hunt Construction of Central Florida, Inc.), Chamber Chairman Walker Wilkerson (CliftonLarsonAllen, LLP), and Chamber President Kathleen Munson

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Dr. Elaine Thompson Lakeland Regional Medical Center Ralph Weeks Quality Petroleum Corporation

“ Read i n g Pa l s” H e l p C h ange Young Lives Karyn Sikora Rubel United Way of Central Florida

But some children do not have the vocabulary they need to express their wonder. Some bright and capable five-year-old children do not know their body parts, can’t say their names in a sentence, and can’t follow simple directions. Some have no books in their homes and have never heard a bedtime story.

Children who start behind, stay behind. These frustrated children often drop out of school and make choices that will haunt their lives forever.

It doesn’t have to be this way. Providing individual attention to young children levels the playing field and builds a strong foundation for academic

success. The gap between children of privilege and equally capable children who have not had the same advantages can be eliminated.

The United Way of Central Florida’s Women’s Leadership Council early literacy initiative, “ReadingPals,” is seeking 175 diverse volunteers interested in helping children discover the joy of reading. The initiative, sponsored by Carol and Barney Barnett, focuses on engaging, training and deploying volunteer “ReadingPals” “We so strongly believe that the future of our state rests in the hands and minds of our youngest that we have

personally contributed to the launching of “ReadingPals” -- an early literacy initiative in ten Florida regions. Our goal is to ensure that more children are reading at grade level by the end of third grade,” says Carol Barnett.

Volunteers interested in becoming a ReadingPal will receive training provided by Learning Resource Center at one of six schools where they will work with pre-kindergarten or kindergarten children at risk of school failure.

Teaching experience is not required. Training and on-going support will meet the individual needs of every volunteer.

ReadingPals are asked to volunteer for one hour, one day a week under the supervision of classroom teachers using a curriculum designed

by Polk County Schools.

Student assessments and standardized tests will be used to monitor the progress of students. The “ReadingPals” initiative will demonstrate that students from similar backgrounds who work with a ReadingPal will outperform similar students who did not receive this extra attention.

A ReadingPal can change the life of a child forever. But not as much as the child will change the ReadingPal’s.

hen minor illness or injury threatens to slow you down, you need a healthcare provider that works on your schedule. That’s why Watson Clinic proudly offers three convenient walk-in options without an appointment. Whether you’re a long-time or a first-time patient, you and your family can benefit from Watson Clinic’s team Urgent Care at Watson Clinic Main, 1 East 1600 Lakeland Hills Blvd,, Lakeland Monday - Friday: 8 am - 8 pm Saturday: 8 am - 6 pm

For more information, please contact Karyn Sikora Rubel, United Way of Central Florida’s Women’s Leadership Council Director at karyn.rubel@ uwcf.org or go to uwcf.org and click on “ReadingPals”.

of board-certified physicians and highly trained medical personnel, all delivering comprehensive wellness services without the hassle or long wait-times typically associated with hospital ER visits.

Coupled with an on-site laboratory at each location, Watson Clinic is your ideal destination for fast and efficient walk-in care.

Watson Clinic XpressCare at Lakeland Highlands 2190 E. County Rd. 540A, Lakeland Monday - Friday: 8 am - 8 pm Saturday: 8 am - 6 pm | Sunday: 9 am - 3 pm

Watson Clinic XpressCare at Merchants Walk 3615 S. Florida Ave. Suite 710, Lakeland Monday - Friday: 7:30 am - 4 pm

Wellness is a journey. Let us be your guide.

863-680-7000 • www.WatsonClinic.com • Follow us on FORUM FOR BUSINESS

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By Joe Childs

the

in

Dean of College of Business and Legal Studies Southeastern University

an Intern

Today’s labor market provides an opportunity to select from many highly qualified candidates who are seeking entrylevel jobs or new careers. Does the candidate actually have the skills and aptitude for the job? Will they fit into your culture?

Can they on-board

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well and become productive quickly? These are important questions and finding the best fit for your small or medium business can be a challenge.

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simple solution

Drop off dry cleaning proposal

hire an intern!

hire an intern Hiring an intern is a low risk, low cost way to give aspiring candidates a chance to showcase

Finding a qualified intern in Polk

themselves in your organization. Interns are motivated to put into practice what they’ve

County just got easier! The Talent

learned in school. These include not only technical, but also interpersonal, communication

Development & Education Committee

and leadership skills. Interns expect to contribute meaningfully to your organization and learn

of the Lakeland Area Chamber of

functional skills. Hiring an intern also gives you the satisfaction of mentoring an aspiring

Commerce established an initiative

candidate.

this year to better link local talent

But one of the best opportunities is to see if they fit your business needs as a future employee.

with local employer needs. The

According to the National Association of Colleges and Employers (NACE), 66.7% of employers

committee connected with our local

surveyed offered their interns a full-time job in 2011.

educational partners, including

Many trade schools, colleges and universities require internship experiences as part of their degree programs. For instance, an accounting student at Southeastern University did her internship at one of Polk County’s largest employer’s this summer. This student internship was unpaid. However, she was earning academic credit and gaining valuable job experience.

Because the employer was so impressed with her work, they offered her a paid part-time position for the balance of the summer. Both the student intern and employer benefited!

Florida Southern College, Florida Technical College, Fortis Institute, Keiser University, Polk State College, Southeastern University and Warner University to host an internship roundtable for local employers through PolkWorks – Workforce Development Board. The event was successful and more are planned for the future.

make an internship work

The committee also developed a Web page to connect Chamber members directly to education partners.

The keys are to provide a valuable experience for the intern and avoid abusing them.

With all of the positive benefits an intern can bring to a company, unfortunately some organizations hire interns to simply perform menial and tedious tasks no one else wants to do such as filing or shredding. Alternatively, provide meaningful mentoring and an opportunity to feel part of the team. Allowing them to own or manage a project from start to finish will keep your intern motivated. Many small- and medium-sized businesses

Please take advantage of this opportunity and check out the links to partner internship availability.

Chamber members can find these links by going to LakelandChamber. com/businessresource.

have solution-based needs or projects for which interns can be great resources. Consider delegating such a project to an intern to manage from start to finish. This will not only

I’d also like to recognize and thank

empower the intern, but will help your organization find a solution or solve a need. Make

Stacy Campbell-Domineck, CEO of

sure you give your intern feedback and encouragement. Most schools that send interns

Polk Works, for Chairing the Talent

require a formal evaluation as well.

and Development Committee and for her vision and leadership in bringing this service as a benefit to Chamber members. We’d like to hear from you on your experiences and successes in working with interns from our local educational providers!

E-mail Carolyn Jackson at cjackson@ LakelandChamber.com with your story.

smal l b u s i n e s s o f t h e month

Southside Package & Lounge Henry Tucker (863) 683-4703 1122 S Florida Ave Lakeland, FL 33803

Where in the world can you visit your friendly neighborhood tavern, purchase package supplies, AND hire a professional bartender for beverage catered events? Well, in the Lakeland, Florida world, the obvious choice is Southside Package and Lounge.

Southside has been in business since 1963, and all are invited to participate in their 50th Anniversary events in 2013! The company operates in an attractive 7,000 square foot building that opened in 2006 at 1122 South Florida Avenue at the same historic Dixieland location it has occupied

these 49 years. The south side entry sign to Dixieland is located on the Southside Package property, and the facility provides an attractive focal point as you enter Dixieland.

Under proprietor Henry Tucker, Southside provides personalized service to clientele both new to Lakeland and those who have been customers since the beginning.

Although there is plenty of competition in Lakeland, the combination of package sales, neighborhood tavern, personalized service (run a tab, drivethrough service) and beverage catering place

Southside in a special class.

Beverage Catering is an important segment of the Southside operation, with 20 to 25 events per month at times. In a busy time of the year there may be 17 bartenders going out to serve at local events and parties. Anyone who has attended an event with beverage service tended by Southside, has experienced professional and courteous service that helps an event flow smoothly. And, Southside bartenders can pour a mean martini, having won on multiple occasions the customer-choice award

at the annual “Music and Martinis” event

by Imperial Symphony Orchestra.

The staff enjoys their work environment.

Employee tenure includes 9, 24, and 34 years, along with a brother-sister combo.

The company is heavily involved in giving back to Lakeland.

A Chamber member since 1978, Southside has been active in United Way giving, and Henry has been active as a member of the Civil Service Board, past president of Lakeland Association of Realtors, member of ISO board, and chair of Margarita Ball, which

B y Cur t W h ee l er ,

Small Business of the Month Committee Member Curt Wheeler (Wheeler Appraisals, LLC) presents the July Small Business of the Month Award to Henry Tucker with Southside Package and Lounge. Also Pictured are Joe Goins and Jamie Goins.

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has averaged $70,000 per year over 26 years in gifts and toys for those in need.

A professional and friendly package store, neighborhood lounge, and beverage catering service in business 49 years, giving back to the Lakeland community, from a modern and attractive facility in an historic area of Lakeland…. What more can you ask? Southside has been an integral part of Lakeland for 49 years going on 50, and looks forward to another 50 years. We congratulate Southside Package and Lounge on being the July Small Business of the Month.

Wheeler Appraisals, LLC

THE

MATTERS OF

W A N T T O K N O W W HY B E in g A M E M B E R O F TH E LA K E LA N D A R E A CHA M B E R I S S O B E C O M I N G ? R E AD on . . .

CAL E N D a R

E V E N T H I GHL I GHT S

NEW MEMBERS

R I B B O N C U TT I N G S

A Gala to

Celebrate her Majesty’s

Queen Elizabeth II’s Diamond Jubilee is coming to Lakeland, along with a most fascinating ambassador of the House of Windsor.

Fifty-five years ago, Her Majesty donated two of her regal swans. The swan community that grew out of her generosity is now a beloved symbol of our city.

To honor that connection, Her Royal Majesty’s Swan Marker, David Barber, plans to visit Lakeland in September for a once-in-alifetime celebration. Mr. Barber’s trip is part of Queen Elizabeth’s ongoing Diamond Jubilee commemoration, which marks her 60 years as queen. Lakeland will be the only American city that Barber visits.

Mr. Barber will come to Lakeland to discuss his royal role, share photos of the Diamond Jubilee project, build awareness of swan conservation efforts, and raise money for the Regal Swan Foundation, a U.S.-based group that has helped Lakeland with its own swans.

For more information about the Regal Swan Foundation, visit TheRegalSwan.com.

A reception will be held at the Junior League Sorosis Building on the evening of Saturday, September 8. This will be a ticketed event where Mr. Barber will mingle with guests and give his presentation.

For more information about how you can be involved, contact Julie Townsend at julie@ medialakeland.com or (863) 288-0317.

F O R U M F O R B U S I N E S S | 11

AUGUST 2012 dates tues 07

thur 09

thur 09 16

mon 20

Tuesday, August 7 SBA Lunch and Learn

wed 08

Noon RSVP Required Chamber Briefing Room

thur 09

Monday, August 20 Talent Development & Education KSI 3:00 p.m.

Monday, August 13 EMERGE Lakeland Steering Committee

wed 15

Wednesday, August 15 Executive Committee Meeting

wed 22

Wednesday, August 22 Board of Directors Meeting

tuesday

7 SBA lunch and learn noon

14

EMERGE Lakeland steering committee 3:45 p.m.

21

4:00 p.m.

7:30 a.m.

Chamber Briefing Room

fri 24

Friday, August 24 Leadership Lakeland Class XXX Opening Retreat

fri 31

Friday, August 31 Chamber Closed for Building Maintenance

thur 04

October 4 Politics in the Park

Noon Lakeland Yacht & Country Club 929 Lake Hollingsworth Drive

wednesday

thursday

friday

sun

2

3

4

5

8

9

10

11

12

17

18

19

24

25

26

government affairs 8:00 a.m.

Business & breakfast 7:30 a.m.

business voice of greater lakeland 9:00 a.m.

leadership lakeland class xxx opening reception | 5:30 p.m.

15

22

29

16 business After Hours 5:30 P.M.

23 SCORE ROUNDTABLE 7:30 A.M.

30

leadership lakeland class xxx opening retreat

31 chamber closed

12 | F O R U M F O R B U S I N E S S

sat

1

board of directors meeting | noon

28

Thursday, August 23 SCORE Roundtable

3:45 p.m.

executive committee meeting | 4:00 p.m.

talent development & education KSI 3:00 p.m.

27

mon 13

5:30 p.m.

Southland Suites of Lakeland 4250 Lakeland Highlands Rd

20

Thursday, August 9 Leadership Lakeland Class XXX Opening Reception 5:30 p.m.

Thursday, August 16 Business After Hours

13

8:00 a.m.

9:00 a.m.

7:30 a.m.

Valencia Hills Health & Rehabilitation Center 1350 Sleepy Hill Rd

6

thur 23

wednesday, August 8 Business Voice of Greater Lakeland

Thursday, August 9 Business & Breakfast

monday

Wednesday, August 8 Government Affairs

Even t H I G H L I G H T S 01

02

Business & Breakfast Hosted by Estates at Carpenters

01 | Karen Addair welcomes attendees

at the June Business & Breakfast hosted

by Estates at Carpenters.

02 | The audience listens intently to

Erin Thornton of Fifth Third Bank as she explains ways they can keep their identities safe!

Business After Hours 03

04

Hosted by Community Bank of Florida

03 | Chamber Board Member

Don Bosko (Beef O’Brady’s Family Sports Pub) presents the Plaque of Appreciation to Sofia Belette, Branch Manager and Alex Lee, Assistant Branch Manager of Community Bank of Florida.

04 | The crowd loved the Beach,

Blanket, Bingo Summer themed Business After Hours hosted by Community Bank of Florida!

05

06

05 | Chairman’s Circle Member

Sam Morrone of Pepperidge Farm, Inc. and his wife Mary Anne, along with Chairman’s Circle Member Ben Pressentin and Tobias Meek of BB & T, take time out of networking to smile for the camera!

New Member Reception Hosted by Southland Suites of Lakeland

06 | Chamber Board Member Jeff Payne

07

07

of Lakeland Regional Medical Center answers questions about the Chamber from fellow new member Craig Herod of Bottom Line Improvement Services.

07 | Chamber President Kathleen

Munson discusses the benefits of being a member at the June New Member Reception hosted by Southland Suites of Lakeland.

08

09

F O R U M F O R B U S I N E S S | 13

Be sure to return your Member Information Form with any changes or corrections! The information you provide will be used in the

2013 Guide to

Lakeland & Business

Tourism Inquiries During the month of June, our Visitor Information Center assisted hundreds of individuals, answering questions pertaining to Chamber member businesses and the Lakeland community.

Walk-in Visitors...................................... 333 Relocation Response Mailings............. 4 Relocation Response (Walk In) .......... 15 Accommodations..................................... 2 Winter Accommodations....................... 0 Visitor Information Mailings............. 17 Visitor Center E-mail Inquiries........... 59

A PRIVATE COUNTRY CLUB COMMUNITY

14 | F O R U M F O R B U S I N E S S

AWARD WINNING HOME DESIGNS

R IBBO N CU T T I N G S

Special thanks to Commissioner Don Selvage, Commissioner Justin Troller, Commissioner Howard Wiggs, Commissioner Edie Yates and all the Board Members and Chamber Champions who truly make these ceremonies special events.

Jimmy Johns Lakeland, FL 33803 4128 S Florida Ave | (863) 644-9694 JimmyJohns.com

Mayzie’s Lakeland, FL 33813 4636 Cleveland Heights Blvd | (863) 535-6299 Mayzies.com

Try It Again Thrift Store Lakeland, FL 33801 225 E Lime St | (863) 937-9018

CiCi’s Pizza

Beyond Life’s Expections

Lakeland, FL 33813 4271 S Florida Ave | (863) 644-4477 CiCisPizza.com

Call to Schedule an Appointment (863) 272-0472 BeyondLifeExpectations.com

Privileged Critters Animal Hospital

Home Plus Title Partners, LLC

Lakeland, FL 33815

Lakeland, FL 33803

1004 W Main St | (863) 521-1360 PrivilegedCritters.com

211 Kerneywood St | (863) 687-8768 HomePlusTitle.com

F O R U M F O R B U S I N E S S | 15

NEW M E M B E R S Affordable Computer Geeks 2072 E Edgewood Dr Lakeland, FL 33803 (863) 651-4989 AffordableputerGeeks.com Berry Chatas Computers-Sales & Service

Allison Brown, CPA

1643 Williamsburg Sq Lakeland, FL 33803 (863) 614-0308 AllisonBrownCPA.com Allison Brown Accountants

Behavioral Health Management Solutions 1525 S Florida Ave, Ste 2 Lakeland, FL 33803 (813) 504-5770 Lucious Coleman Jr. Health Care Management Services

Creekwater Realty

Inside Out Detail & Glass Tinting

Midas Auto Service Experts

Integrity Prosthetics & Orthotics

The Mortgage Firm

Jeff Ford of Insphere Insurance Solutions

Pat’s Hair Design & Color Group

3112 S Florida Ave Lakeland, FL 33803 (863) 802-5967 CarsbyInsideOut.com Jay Arundell Automobile-Washing & Polishing

2606 Lakeland Hills Blvd Lakeland, FL 33805 (863) 937-9200 IntegrityPando.com Sandy Crowe Prosthetics/Orthotics

2298 Lakeland Hills Blvd Lakeland, FL 33805 (863) 559-7390 insphereis.com/jeff.ford Jeff Ford Insurance

7316 US Highway 98 N Lakeland, FL 33809 (863) 859-4433 midas.com Charles Hartman Automobile/Truck-Repair

101 W Main St, Ste 133 Lakeland, FL 33815 (863) 937-8024 closemymortgage.com Robert Sampson Mortgages

4644 Cleveland Heights Blvd Lakeland, FL 33813 (863) 646-7629 patshairdesign.com Pat Lockhart Hair Salons

Pinch A Penny #5

1625 S Florida Ave Lakeland, FL 33803 (863) 701-7600 creekwaterrealty.com Johnathan Dyess Real Estate – Brokers

KP Insurance Solutions 1102 S Florida Ave Lakeland, FL 33803 (863) 802-1234 Keith Paynter Insurance

3025 Lakeland Highlands Rd Lakeland, FL 33803 (863) 683-3383 pinchapenny.com Ryan Barlow Swimming Pool Service/Maintenance

Custom Construction Services, Inc.

Jynelle’s Salon Spa

Price Financial Group INC

3115 Morgan Combee Rd Lakeland, FL 33801 (863) 669-0044 customconstructionservices.com Allen Holler Construction

Dex Imaging, Inc.

3838 S Florida Ave, Ste 3 Lakeland, FL 33807 (863) 577-1300 deximaging.com Kelly Aiken Copy Machines

Dunkin Donuts/Everfresh Donuts, Inc. 1111 US Highway 98 S Lakeland, FL 33801 (863) 683-0333 Mukesh Patil Restaurants

Earth & Water Resources, LLC 2000 S Florida Ave Lakeland, FL 33803 (863) 687-0412 Ted Smith Geologists

Froyoz

4147 US Highway 98 N Lakeland, FL 33809 (863) 858-2665 froyozusa.com Drew Varner Ice Cream Shoppe

Gillingham Professional Services, LLC 10145 Slaughterhouse Rd Polk City, FL 33868 (863) 698-2121 Dan Gillingham Surveying

Greenovative Homes

3306 Waterfield Rd Lakeland, FL 33803 (863) 940-4791 GreenovativeHomes.com Bill Mutz Construction

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4754 S Florida Ave Lakeland, FL 33813 (863) 648-0133 jynellessalon.com Jynelle Waymire-Beatty Hair Salons

124 S Florida Ave, Ste 313 Lakeland, FL 33801 (863) 683-2590 Dan Price Financial Services

Lakeland Midwifery Care

2405 EF Griffin Rd, Ste 10 Lakeland, FL 33830 (863) 644-4ICE James Joseph Ice Cream Shoppe

201 N Kentucky Ave, Ste 2 Lakeland, FL 33801 (863) 683-HOME lakelandmidwiferycare.com Marianne Power Health Care-Woman’s Health Care

Law Office of Gail Cheatwood, PA 2000 S Florida Ave Lakeland, FL 33803 (863) 686-0975 gailcheatwoodlaw.com Gail Cheatwood Attorneys

Manheim Lakeland

8025 N State Rd 33 Lakeland, FL 33809 (863) 984-7662 manheim.com Tara Pregnolato Automobile-Dealers-New

Max Home Inspections, LLC

Call to Schedule an Appointment (863) 529-8608 MaxInspections.com Stuart Simm Home Inspection Service

Midas Auto Service Experts 3250 S Florida Ave Lakeland, FL 33803 (863) 646-1461 midas.com Ken Dono Automobile/Truck-Repair

Rita’s Italian Ice

SeedWay

3810 Drane Field Rd Lakeland, FL 33811 (863) 648-4242 seedway.com Arlen Wood Jr. Agricultural

SP Recycling

3030 Reynolds Rd Lakeland, FL 33803 (863) 665-2637 sprecycling.com Barry Campbell Recycling

Stones Outdoors, Inc. 2062 E Edgewood Dr Lakeland, FL 33803 (863) 940-4898 Bill Taylor Fishing-Bait & Tackle

Swann’s Cove Apartments 1108 Bartow Rd Lakeland, FL 33801 (863) 687-2585 swannscove.com Tayte Holley Apartments

T.G.I. Friday’s

4204 US Highway 98 N Lakeland, FL 33809 (863) 859-9930 tgifridays.com Kevin Tyrrell Restaurants

and Mental Health Center in the Bronx, NY. He is a fellow of the American College of Physicians, and a member of the American Society of Internal Medicine, the Florida Medical Association, and the Polk County Medical Association. He is boardcertified by the American Board of Internal Medicine.

Tracy & Company Hairdesigners, Inc. 1211 S Florida Ave Lakeland, FL 33803 (863) 688-5962 TracyandCompanyHairDesigners.com Tracy Curry Hair Salons

CPS Investment Advisors Recently hosted its first annual golf outing for clients and friends at The Club at Eaglebrooke. 24 players were in attendance for a four-man scramble with the winning team comprised of Peter Golotko, Pete Maris, Brad Linquist, and Paul Dupuis. The event was accompanied by a lunch with market commentary provided by Chas P. Smith, CPA/PFS, CEO of CPS Investment Advisors.

U.S. Security Associates, Inc. 3710 DMG Dr Lakeland, FL 33811 (863) 682-2023 ussecurityassociates.com Jack Dove Security Services/Systems

Verizon Wireless Premium Retailer 5109 US Highway 98 S Lakeland, FL 33812 (863) 644-2355 Ron McElvoy Communications

Yoga Pointe, Inc. 3135 S Florida Ave Lakeland, FL 33803 (863) 937-8069 YogaPointe.com Jana Whiddon Health & Fitness

You Say When Yogurt Shoppe 4756 S Florida Ave Lakeland, FL 33813 (863) 648-9000 yswyogurt.com Mitch Rodriguez Ice Cream Shoppe

Tri-County Human Services, Inc. Welcomes Valeria Cooper Jorn to Tri-County Pharmacy and Custom Catering & Commercial Food Service as Marketing Executive. Both Tri-County Pharmacy and Custom Catering are wholly owned subsidiaries of TCHS. Tri-County Pharmacy offers free delivery and blister packaging along with full pharmaceutical services and compounding; Custom Catering provides catering and food service. TCHS serves Polk, Highlands and Hardee Counties.

Eventrics Has been designated by the Tampa Bay Host Committee as a certified vendor in the exclusive Small Business Network (SBN) program. Launched earlier this year, the objective of the SBN is to promote and cultivate Tampa Bay’s diverse business community, specifically during the upcoming Republican National Convention.

Florida Presbyterian Homes, Inc.

Each month, the Chamber enlists the help of 20 volunteers to mentor new and current members with involvement in Chamber events and programs.

This month, the Chamber staff would like to recognize Ms. Katherine Koch, Vice President at Lanier Upshaw, Inc. for her outstanding attention to Chamber members and attendance at events! Katherine is a wonderful asset to the Chamber and to the Lakeland community!

katherine koch

vice president, Lanier upshaw

Has been recognized as a 2012 recipient of the Bronze – Commitment to Quality award for their dedication to improving quality care. The award is one of three distinctions possible through the National Quality Award program, presented by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL). Florida Presbyterian Homes was one of 32 facilities to receive the Bronze level award in Florida.

Also, Maria E. Rivera, RN, BSN, Administrator, was honored as Polk County’s Nurse Manager of the Year by the Polk County Organization of Nurse Executives, Nursing Excellence Recognition Committee.

Heacock Insurance Group Proud to announce Brandi Harper has joined our team of personal insurance consultants. Brandi Harper is a licensed health, life and variable annuities insurance agent and has more than 10 years experience in customer service. Ms. Harper will specialize in Chubb Insurance Company products for clients with highvalue homes and automobiles.

Peace River Center Pleased to announce that Ms. Sheryl Schwab has been named Director of Victim Services, the program serving survivors of domestic violence and sexual assault in Polk, Highlands and Hardee Counties.

Schwab comes to Peace River Center from Women in Distress of Broward County after serving as Executive Director of Programs & Services, and Chief Operating Officer for over 13 years. A licensed mental health counselor, she is also certified as a Batterer’s Intervention Program assessor, facilitator and supervisor.

Land South Realty LLC Proud to announce Leigh Ann Lightsey Wynn has joined the firm as Director of Marketing & Public Relations. Leigh Ann is a seventh generation Floridian from Lake Wales and has a BS in Public Relations with a Minor in Agricultural Communications from the University of Florida. Prior to joining the staff at Land South, Leigh Ann served Everglades Foods, Inc. as Director of Sales & Marketing.

Fairfield Inn & Suites by Mariott Recently won the prestigious TripAdvisor 2012 Certificate of Excellence Award.

Watson Clinic LLP Pleased to add Jorge I. Esquivel, MD to our team of expert internal medicine physicians. Dr. Esquivel will serve as a hospitalist treating inpatients at Lakeland Regional Medical Center. Dr. Esquivel received his medical degree from the Universidad Nacional de El Salvador Escuela de Medicina in El Salvador. He went on to perform residencies in psychiatry and internal medicine at Cornell University/Weill Medical College/Lincoln Medical

The Lakeland Chamber prints business announcements each month as space permits.

Please e-mail announcements to motm@lakelandchamber.com

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M E MBER RENEWALS 20+

years

1 9 8 9 | 2 3 Ye a rs Alliance for Independence Albe Stamp & Engraving

1 9 9 1 | 2 1 Ye a rs KC Industries, LLC

1 9 5 3 | 5 9 Ye a rs

Explorations V Childrenâ&#x20AC;&#x2122;s Museum

Allen & Company of Florida, Inc.

1 9 9 2 | 2 0 Ye a rs

1 9 5 9 | 5 3 Ye a rs

Fortis Institute

The Ruthvens

1 9 7 3 | 3 9 Ye a rs Peppertree Village Apartments

15

1 9 7 4 | 3 8 Ye a rs

years

AA Electric S.E., Inc.

1 9 7 5 | 3 7 Ye a rs Poor Richardâ&#x20AC;&#x2122;s Print Shop

1 9 7 8 | 3 4 Ye a rs Dixie Signs, Inc. Americaâ&#x20AC;&#x2122;s Mattress by Sleep Center

R.F. Lusa & Sons Sheet Metal, Inc. Kyra InfoTech, Inc. Foot and Ankle Associates Bunch & Associates, Inc. American Professional Pest Control Services, Inc.

1 9 8 0 | 3 2 Ye a rs Wallis Murphey Boyington Architects, Inc. Clark, Campbell and Lancaster, P.A.

1 9 8 1 | 3 1 Ye a rs Sunco Carriers, Inc.

10

years

Lakeland Rifle & Pistol Club Inc.

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Polk County Sheriffâ&#x20AC;&#x2122;s Office

1 9 8 2 | 3 0 Ye a rs

Larson Financial

Lakeland Automall-Ford, Mazda & Hyundai

Advantage Positioning

1 9 8 4 | 2 8 Ye a rs Lakeside Pediatrics/Northside

1 9 8 5 | 2 7 Ye a rs Drummond Company, Inc. ^O`b\S` W\ bVS U`SS\ W\WbWObWdS

1 9 8 6 | 2 6 Ye a rs Vogel Bros. Building Co.

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5

years Hilton Garden Inn Lakeland

Bank of Central Florida

“They understand the complex business of radiology.” …Ed Goodemote, PhD, RN | CEO, Radiology and Imaging Specialists

Radiology and Imaging Specialists’ experienced physicians and staff have provided radiology services to the community for more than 40 years. When they needed to expand, they looked for a bank that understood their unique lending and treasury needs.

“Our physicians and staff prefer Bank of Central Florida.”

“At Bank of Central Florida, we talk directly with local people for loan decisions,” Ed Goodemote says. “We like the individual attention we receive from the entire staff.”

www.bankofcentralflorida.com

Mobile Banking available

Member FDIC

Downtown Lakeland 101 South Florida Avenue 863-682-7100

South Lakeland 5015 South Florida Avenue 863-701-2685

Bartow 515 North Broadway Avenue 863-534-3585 FORUM FOR BUSINESS

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p o l k progress ONE COMPANY.

ONE AGENT. MANY WAYS TO SAVE.

Dr. James Farrell, CFA Florida Southern College

Let me help you save time and money.

Protecting more of your world with Allstate makes your life easier. And it can put more money in your pocket. Bundle your policies and you can save even more. Why wait?

Call me today.

C O NNE C T ] FLSouthern.edu/ PolkProgress

Dave Brooks (863) 937-9174 4688 E. County Rd. 540A Lakeland dave.brooks@allstate.com

The Polk Progress Index (PPI) continues to climb as the Polk county economy shows improvement in nearly all facets. The PPI increased 3% in the first quarter of this year and is at its highest level since the first quarter of 2008. This is driven by a continually dropping local unemployment rate, now below 10%, and increases in both taxable sales, up 3.3%, and hotel and motel sales, which are up 6% over the previous quarter. The local improvements reflect the slowly improving conditions nationwide as we work through the remaining housing inventory and high unemployment rates.

As we continue to stabilize and improve we should expect to see unemployment continue to drop, which is likely to be pushed along further by the reduction in longterm unemployment benefits.

Globally, the markets ended June strong, cheering

the European bank recapitalization, however there are still looming issues regarding the viability of the euro and several European countries. If they continue to make progress towards a controlled workout, we should expect uncertainty to ease and confidence to increase both at the national and local levels.

Chinaâ&#x20AC;&#x2122;s production has shown signs of slowing as they continue to build a middle class and shift from heavy industry production to consumerism. There is a growing concern that China may not be able to sustain the necessary growth to support their economy. While global demand for Chinese products slowed, demand within China has picked up the slack.

The Chinese finance ministry released a statement saying that they are confident that they will hit their growth target of 7.5% for the 3rd quarter of this year. China is likely to

continue to stimulate their economy with both monetary and fiscal policy while pushing forward with a revamp of their financial policies for long run growth and stability.

Much of the focus of the next several months will be on the upcoming election and which candidate is better suited to lead our nation. It is likely that the economy will remain the topic of choice and the ultimate winner will reflect the state of the economy come November. The national unemployment rate stood at 8.2% on June 1. Only Ronald Regan won reelection with an unemployment rate higher than 7% since 1976 and he had the benefit of a 3.6% drop in unemployment over the preceding 2 years.

With unemployment not projected to fall below 7.7% by Election Day we will have to wait to see if the 2.5% drop from its peak in October 2009 will suffice for this incumbent.

230 220 210 200 190 180 170

Subject to terms, conditions and availability. Savings vary. Allstate Property and Casualty Insurance Company, Allstate Fire and Casualty Insurance Company: Northbrook, Illinois Š 2011 Allstate Insurance Company.

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2005

2006

2007

2008

2009

2010

2011

2012

F lori da E d u c at i o n ’s F o cus on the Future

rich roy Vice president public policy

C O NNE C T ] LakelandChamber.com

Innovation in Florida’s school system is nothing new in a state that is one of the leaders in school choice and technology. Thanks in large part to educators, students, parents and the business community, Florida has gone from 31st out of 50 states to 11th highest in education achievement rankings. Florida’s gains now serve as a model for other states, including Louisiana, Indiana, Oklahoma, Arizona and Colorado.

Most recently, a national report card by the Institute for a Competitive Workforce awarded Florida’s College System an “A” based on student access and success,

and efficiency and cost-effectiveness.

The Florida rating was better than states including: California, Massachusetts, New York, North Carolina, Ohio and Texas.

Florida’s college system now ranks in the top five for cost per completion and state and local funding per completion according to the report. The system also received high marks for diversity. Florida’s 28 colleges are attended by 65 percent of the state’s high school graduates who choose to pursue postsecondary education. Polk County’s own Polk State College was recently recognized for ranking first in preparing

students transferring to the State University System. These students achieved a grade point average of 2.5 or higher as transfers into the State University System.

Within Florida’s K-12 system continued innovation is helping to bring a new model for educational opportunities to Florida classrooms. Through a new and exciting partnership, Florida is the first state in the nation to offer the Microsoft IT Academy to middle school students. They will join high school students and teachers at 214 schools throughout the state helping to provide access to realworld technology skills

necessary to flourish in an increasingly global economy.

The Microsoft IT Academy program is a college and careerready program designed to provide students with 21st century technology skills necessary to earn Microsoft Certifications and be competitive in the globally evolving workplace. Students will have access to hundreds of web-based e-learning courses and receive handson experience with the latest Microsoft software and programs, giving them an edge to gain job-ready skills and industry credentials while still in school.

As a state, Florida will continue to work its

way up the educational ladder of success and innovation, but must continue to recognize that reform in the classroom is an ever evolving process. The state and business community must continue to work together to provide top quality education for our best and brightest helping to create the next generation of business leaders.

For more information on the Chamber’s Public Affairs Division or issues affecting your business, contact Rich Roy at (863) 688-8551, Ext. 241 or rroy@ LakelandChamber.com

Looking for a Doctor?

Extended Hours Come See Us: Health Care for your whole family!

284-5941 • www.clark-daughtrey.com

• 60+ medical providers • More than 20 specialties • More services, including a new, full service Radiology Department • 8 Convenient locations, so we’re easy to find!

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COMMON TA S T E

a of local business o n e c u p at a t i m e

The Common Grounds member feature gives your business the opportunity to showcase “a day in the life” of your employees and customers.

Each month, one of the door prizes at the Business After Hours event will be a Common Grounds Lakeland Chamber coffee mug & the opportunity to submit a 350 word article about your local business.

An g ie V a n d er v or t Lakeland Cleaning Services

We started our cleaning services because we saw a need in the community for a reliable, trustworthy, and affordable residential cleaning service. Our family was affected by the recent economic downturn and downsizing. We decided that with hard work, determination, and my background in marketing we could start our own small business.

Our name - Lakeland Cleaning Services - came from the thought if we used a recognizable and easy to remember name, everyone who found out about our services could easily spread the word. It has been successful so far! The community responded with open arms. Building relationships with our clients has moved us in the commercial cleaning side of the businesses. We feel if you provide a great service, deliver it with kindness, and give back to the community, your business will thrive. We will work hard everyday to make this happen.

My name is Angie, and my husband Richard and I have been married for 22 years (this month!). We have three children, Joshua-25, Andrew-21, and Evan-14.

Evan goes to George Jenkins High School. Joshua is married with two children Olivia- 15 months and Christopher- 4 months. Joshua’s Wife is Jennifer. Andrew has a 3 1/2 month old named Andrew II and works for Crispers. We are originally from Atlanta, Georgia. I went to Kennesaw State University for a bachelor’s degree in Business Administration with a concentration in Marketing. Richard went to the University of Indiana at Pennsylvania for a bachelor’s degree in Accounting.

I joined the Chamber of Commerce for all of the exciting opportunities for networking and exposure they have to offer. The staff at the Chamber of Commerce is professional, friendly and just a great group of people to work with to build our local, small business.

Lakeland Cleaning Services is here to stay. If you need your home or office cleaned, please call anytime for free estimate at (863) 934-2908.

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FIRST IMPRESSIONS COUNT...

Reception Station Shown – Only $1999 (Reg. $2149) New models, styles starting as low as $699!

(863) 682-3450

www.officefurnituredepot.com 2440 Hwy. 98 North

1 Mile South of I-4 Across from Lakeland Chrysler

Reservations are appreciated at LakelandChamber.com

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RETURN SERVICE REQUESTED

Locally Owned & Operated

Lakeland Area Chamber of Commerce P.O. Box 3607 • Lakeland, FL 33802 - 3607

WHAT DO YOUR CUSTOMERS SEE WHEN THEY ENTER YOUR BUSINESS?