August 2013 Forum for Business

F O R B U S IN E SS august 2013 | Vol. xXII, No. 8

BUY LAKELAND. It Makes GOOD cents!

FORUM FOR BUSINESS Lakelandchamber.com

|

1

CH A M BER STAFF K a t h l een L . M unson President

KMunson@LakelandChamber.com

B a rb a r a B enne t t Executive Assistant

BBennett@LakelandChamber.com

s a r a h bree d

Administrative Assistant, Member Relations | Public Affairs

sbreed@lakelandchamber.com

Kara Butch

L a ke l a n d Are a C h a mber of Commer c e F orum for B usiness M on t h l y

Administrative Assistant, Membership Development | Communications

kbutch@LakelandChamber.com

M a rk E . W i l son | C h a irm a n of t h e B o a r d Kimley-Horn and Associates, Inc.

S a l ly C h a p m a n

Vice President, Finance & Administration

SChapman@LakelandChamber.com

K a t h l een L . M unson | Pub l is h er Lakeland Area Chamber of Commerce

C a ro l y n J a c kson

Senior Vice President, Member Relations

Am y S . W i g g ins | E d i t or Lakeland Area Chamber of Commerce

CJackson@LakelandChamber.com

ni c e br a n d in g a g en c y | Cre a t i v e Dire c t ion , P R O D U CT I O N & P h o t o g r a p h y www.brandnicely.com

J a c q ue l ine L . J o h nson

Senior Vice President, Convention & Visitors Bureau

JackieJ@LakelandChamber.com

Bus NESS&bre kfast “It’s Not Too Early to Plan for Legislative Session”

Presented by Rich Roy, Vice President, Public Affairs This fall, legislators are reporting for committee assignments, but what exactly does that mean for you? Even though Session won’t officially begin until next year, discussions are underway in committees. And, your priorities can quickly get lost as the state’s priorities are set.

Join us to learn more about how committees are working and how you can be prepared.

August 8 7:30 a.m. $5 Members | $15 Non Members RSVP at LakelandChamber.com 2

| FORUM FOR BUSINESS

1350 Sleepy Hill Rd

K a t ie M c B ri d e Membership Consultant

KMcbride@lakelandchamber.com

N ikki O a k l e y

Membership Account Executive

NOakley@LakelandChamber.com

Terr y O t t in g er

Vice President, Membership Development

TOttinger@LakelandChamber.com

Rich Roy

Vice President, Public Affairs

rroy@lakelandchamber.com

P a t t y S mi t h

Administrative Assistant, Convention & Visitors Bureau

PSmith@LakelandChamber.com

Am y W i g g ins

Vice President, Communications

AWiggins@LakelandChamber.com

35 Lake Morton Drive PO Box 3607 Lakeland, FL 33802-3607 (863) 688-8551 LakelandChamber.com © 2013 Lakeland Area Chamber of Commerce. All rights reserved. The Lakeland Area Chamber of Commerce reserves the right to refuse certain advertising and is not liable for advertisers claims and/or errors. The opinions expressed herein are those of the writers and do not necessarily represent the position of the Chamber.

R ec om m e nd e d R e a d i n g: Book Revie w From a Ch a m ber Peer

R. Joseph Childs, DBA Southeastern University College of Business and Legal Studies

CONNECT ] SEU.edu

Generations at Work: Managing the Clash of Boomers, Gen Xers, and Gen Yers in the Workplace, 2nd Edition.

by Ron Zemke, Bob Filipczak and Claire Rains, published by Amacom Books, 2013 Generations at Work provides fresh insights into the characteristics of four generations and strategies for effectively managing these diverse groups to maximize productivity and enjoyment in the work place.

The first edition was published in 2000 and described the four generations at the time as Veterans, Baby Boomers, Gen Xers, and Nexters. This second edition offers new labels and updates

their descriptions as Traditionalist (previously labeled Veterans) born prior to 1943 and occupy a shrinking percentage of the workforce; Baby Boomers born from 19431963 who now hold the power positions in most organizations; Gen Xers born from 1964-1980 who are entrepreneurial and Gen Yers (previously labeled Nexters) who are born after 1980 and are entering the workforce as digital natives.

Based on several sources of research and interviews, the authors demonstrate how generational differences are often a source of conflict. For instance, many organizations today were created and structured by Traditionalists who

value command-andcontrol bureaucracies but are now run by success-driven Baby Boomers who are trying to lead more independent-minded Gen Xers who have to work with Gen Yers who value collaboration and work-life balance. Does this sound like your organization?

When generational conflicts arise, it’s often a clash over values which were formed by defining events unique to each generation’s formative years. Such differences can breed conflict, mistrust and suspicion. However, says the authors, it’s precisely those differences that can be harnessed to shape a creative, harmonious, high-performance

organization.

The good news is that Generations at Work provides an exhaustive set of recommendations on how to manage such a diverse workforce.

Readers of every generation will find it helpful. For instance, Boomer managers, who tend to live to work, will be better prepared to listen and mentor Gen Xers who prefer to work to live. Gen Yers, who were coddled and micro-managed by their parents, tend to be more risk adverse. But they can influence the highly individualistic Gen Xers to have a social conscious.

While the authors focus on strategies and practices that are helpful in motivating

and encouraging each generation, I was hoping they would have included more examples of how to pull all these together. Nevertheless, I recommend this book to owners, managers, human resource officers and anyone else who would like practical insights into enhancing benefits of a multigenerational workforce.

The book is available in paperback, as well in electronic reader and audible formats. Its publisher is Amacom, the publishing arm of the American Management Association. The AMA is a professional organization dedicated to supporting and training managers with a variety of solutions.

n a c k e e w a t h g One ni

.

E F I L R U O Y HC ANGE d n a l e k a l / u d e . r e t s b e 863-687-9309 w •

Webster University educates professionals with accredited master’s degree programs. Evening classes are taught by academically qualified faculty who are practitioners in their field. The classes are the right size for learning and the perfect place for networking. Apply today!

Master of Business Administration Master of Arts: • Counseling • Human Resources Management • Management and Leadership No GRE/GMAT • Classes one night a week • Online classes available

Be a part of what’s next.

FORUM FOR BUSINESS

|

3

For this project f

Meg Bellamy Lakeland Economic Development Council CONNECT ]

Photo printed on regular computer paper using a laser printer* (Office Depot, architect print)

Sand wood and trim photo to desired size (I got my wood at Lowe’s and had them cut it to 12x18)

Allow to dry overnight (10 hours)

6

LakelandEDC.com

f

Wood, cut to same size as photo, or larger (fine grain works best)

f

Foam Craft Brush

Cover wood with Matte gel Medium, thoroughly but evenly using foam craft brush

Wet cloth, and gently dab all over paper until soaked

3

f

Matte Gel Medium Editor’s note:

MIllennials have

often been referred

(I used Liquitex from Hobby Lobby)

to as the “DIY

Generation” for

their love of doing more with less,

and innovating…

f

Towel or dishcloth

Lay photo face down on top of the Matte gel Medium (Your image will be reversed, unless you use editing software to flip it)

Using fingers, gently roll paper off of the wood, your image will appear underneath the paper (It may take several rounds of wetting & rubbing to remove all paper)

4

constantly. I asked

Meg to help with a

“How To” article for this edition of the

Forum, and she was thrilled to share

this bit of DIY with our readers!

4

f

Mod Podge *Please note that an ink jet printer will not work for this project

| FORUM FOR BUSINESS

Use fingers (or credit card) to push out all air bubbles and wrinkles (Be careful not to tear paper)

Once the paper is all off, seal the image with a thin layer of Mod Podge. Then, hang your picture and enjoy!

Leade r s hi p L a k e l a n d A l um n i A ssociat ion Jason Rodda Leadership Lakeland Class XXVIII Rodda Construction Vice President

CONNECT ] RoddaConstruction.com

Over the past 30 years, the Leadership Lakeland program has grown into one of the model programs in Florida. With 30 additional program graduates each year, the Leadership Lakeland Alumni Association continues to expand its membership ranks with many of the best and brightest leaders in Lakeland. With a program now stretching into its 4th decade, there has been an opportunity for several pairs of multi-generational members to participate in Leadership Lakeland.

I was fortunate to be one such example, as my father John Rodda participated in Class XI, and I was a part of Class XXVIII. We had many similar experiences, but unique perspectives from our different Class programs.

John, the 2013 Leadership Lakeland Jere Annis Award winner, felt strengthened relationships with many class members, “people that I causally knew became friends, and I am still close to many of them still today.” His most informative experience

was City Government day, which “gave me a better understanding of the role of our City Government Leaders, and helped us all to get to know the City Department heads.”

John felt that the most unique experiences were visiting the Central County Jail, and the tour of the Publix facilities.

My experience was similar in that I was able to meet many new friends, and strengthen the bonds that I already had with several class members. My most unique moments were being granted access

to see the operations at WellDyneRX, Inc. and GTECH Printing Corp., and being able to have a round table with many of the County’s educational leaders to discuss the challenges and opportunities that we face teaching in today’s environment.

But the experience that both my father and I enjoyed the most was very similar. He had been helping to build the facilities at Sun ‘n Fun to assist their programs to expand, and their class spent a good portion of a day touring the campus, and hearing Sun ‘n

Fun’s plans. I had just finished helping to build the new campus for Harrison School for the Visual and Performing Arts, and we were able to tour the amazing facilities there, and hear a performance from one of their talented students. Through both of these days, we were able to feel a sense of accomplishment in the buildings that we had helped create, but more importantly, that the stories of these two important organizations in Lakeland were being told to another group of our City’s leaders.

FORUM FOR BUSINESS

|

5

EMER G E L a k e l a n d Want to get someone at the office more involved in the community? Or are you ready to step up your game, but not quite sure how it all works and don’t want to dive right in?

Jessica Gutowski Slaydon & participate in EMERGE Serves.

It’s a “nonprofit 101” course

CONNECT ] EMERGELakeland.com

6

| FORUM FOR BUSINESS

The best part is the teachers are leaders in our community, who work to make it fun and keep you interested. I recall leaving several classes with my gut sore from laughter.

Starting in September, the course meets every week for two hours, for five weeks. In the process of learning, you meet and get to know several other people in the community who are looking to be involved too. Also, there is a wide array of community leaders who help build a broader understanding of different nonprofits

in Polk County.

Speaking from experience, I was a bit nervous signing up for the class. I figured it was going to be stuffy and boring. But, this course is anything but conventional learning.

I recommend this class to anyone looking to get involved. Heck, I wish I could take it again!

A neat element on the history of the course… Commissioner Edie Yates wrote the curriculum! Several years later EMERGE was looking to better serve its members and it was the perfect opportunity, for the

perfect audience.

The course is limited to 20 people per class and is free to EMERGE members. If you haven’t already joined EMERGE, ask yourself why not?

It’s $50 a year for membership and it is a great organization for any young professional.

For more information or to submit an application, please contact Colleen Mangan at cmangan20@gmail. com, call (863) 6888551 ext. 228, or visit EMERGELakeland.com.

Predic t i ng th e F u tu r e o f t h e Work place

Elise Engle

I recently graduated from Harrison School for the Arts, and I will soon be a student at the University of Florida. I’m sure that many members of the class of 2013 are spending this summer the same way that I am – anticipating college, reflecting on senior year, and wondering if they made the right decisions going forward. Did I pick the right school? Is the major I chose the right one for me? Will I be able to find the right job with this degree? I’ve turned these questions inside out, and from what I’ve discovered, the right answer does not exist.

The world is changing at a rapid pace, impacting technology and society. As a result, jobs are changing as well. Right now, it’s difficult to predict what the workplace will look like by the time I’m finished with my education.

Currently, job hopping is a growing trend within the workforce.

According to Forbes, 91% of my generation (Millennials) expect to stay in a job for 3 years – they would hold 15-20 jobs throughout their careers. It’s difficult choosing a general course of action for my life when it seems that stability is no longer an important factor.

According to Mark Lautman’s book, When the Baby Boomers Bail, recent statistics show that 80% of the careers that we will have in the

future do not exist yet.

As if choosing a career wasn’t already difficult with knowledge of possibilities and choices, it now appears that the act may truly be a shot in the dark.

As technology evolves and a community’s needs change, jobs are created, destroyed, and altered. I’ve discovered that very few things are consistent, and it appears that jobs are no exception.

At first, I found these possibilities discouraging – how can I plan for such an unimaginable future?

However, as of late, I’ve discovered that I don’t need to.

plan of action

ONE. I will choose the major that best complies with what I enjoy. Currently, that is English.

TWO. I will develop a sense of what types of jobs I could use my degree for over the course of my college years, as well as which jobs I would enjoy doing.

THREE. I will build connections with businesses that interest me.

FOUR. Following my education, I will begin the job hunt.

However, rather than asking if companies could use someone with an English degree, I will explain to them how my degree will benefit their company and how my field of study has prepared me.

I can’t predict the future and I can’t guarantee that there will be a job waiting for me when I’m ready. Yet, I feel that if I choose a direction with confidence and unlock my full potential, I’ll be ready to find my niche in a changing world.

Call us today for all your shredding needs!

P.O. Box 5252 . Lakeland, Florida 33807 SHREDDING . ON-SITE DESTRUCTION . DOCUMENT STORAGE . DOCUMENT RETRIEVAL . FLEXIBLE SCHEDULING FORUM FOR BUSINESS

|

7

www.mfshrm.org

“I’ll never grow up,” said Peter Pan. In some ways, when it comes to how we view the world, most of us don’t. That is not to say we are immature; it only means that, as psychologists explain, absent a trauma, most of us pretty much think like we did as adolescents. We are a product of our formative years and that foundation impacts how we interact at work. Between the ages of 5 and 15 we form our opinions of what is “normal” by viewing what is happening around us. There are exceptions and as with other aspects of diversity, we must not stereotype, but if you would understand your employees, examining the influences on their early years is a good place to start.

[Mid-Florida Society for Human Resource Management (MFSHRM) is central Florida’s premiere organization for the human resource profession, providing educational and networking opportunities for professionals and acting as a resource to the community. The group meets the second Thursday of every month at Grasslands Country Club. The author, J. Lenora Bresler, owner of Bresler Training, LLC., is President-Elect of MFSHRM and members of the organization contributed to this article.]

8

| FORUM FOR BUSINESS

As a category, the Matures, the 75 million seasoned workers born before 1946, were raised on stories of the scarcity of the Great Depression and the challenges of World War II. Consequently, matures are generally serious about their jobs, seeing them as a duty, and are committed to working together for the common good. They are less likely to switch jobs. Since many have a military background, they are comfortable with a traditional hierarchical corporate structure, where management is privy to information the general worker is not and where orders come from management with little explanation or requests for input. Matures, like good soldiers, do not generally expect constant feedback on their performance.

They tend to trust authority and not complain. Their heroes were people who had demonstrated real ability - talented athletes, military leaders, and genuinely talented movie actors.

Thus, this group believes that proven ability should be required for a person to be recognized or rewarded. Entering the workforce during the 1950s, a time of booming consumerism reinforced by glamorous Hollywood movies, they came to view work titles, and the money and authority that came with them, as the signs of success, and the way to acquire those titles was through hard, selfless work often toeing the company line.

The baby boomers, the 80 million born between 1946 and 1964, had very different influences. Inspired by the civil rights movement, the optimism of the moon landing, and the rousing eloquence of Martin Luther King Jr. and Robert Kennedy, this group originally - and still – sees themselves as the original “change” agents. To this day, they are motivated by idealistic and charismatic transformational leaders who inspire them with a cause.

This group enjoys social interaction and is particularly anxious to work with others of like minds. Their general optimism for change and respect for people, however, was somewhat tainted by the disappointments of the Vietnam War, the assassinations of beloved leaders, and Watergate. Thus they became distrustful of authority and skeptical of strict, impersonal procedures and reporting structures. They became ever more reliant on their contacts with individuals. Even today, they value networking, and when a problem arises, are apt to ask: “Who do I know who can help me?”

Knowing different generations’ strengths allows an employer to motivate and empower employees and pinpoint where potential problems might arise. Jim Esmond, owner of Quest, Inc. and chapter Webmaster, says the foremost strategy for bridging workplace generational gaps is education: “All levels, managers and employees, should be educated about generational influences and the potential differences of perceptions those influences bring. Teams should be intentionally created with generational diversity in mind, and the members’ individual strengths acknowledged.” Current chapter President, Crystal Bryant, PHR, Human Resource Manager with Mosaic Fertilizer, LLC., agrees, adding, “It is important to train on the strengths of generational differences rather than just dwell on those that might frustrate one another. These crucial conversations can open doors to forward progress.”

For example, matures are generally excellent at establishing clear processes, setting expectations, creating time lines, and following up with appropriate metrics. They bring needed structure to any situation. Baby boomers, with their emphasis on personal interaction,

A small group of 46 million born between 1965 and 1981, Xers were the latchkey children of divorce. In some ways, they raised themselves.

Not surprisingly, they are an extremely self-reliant group, leading the generations in numbers of entrepreneurs and telecommuters. Taking a cue from their 80s idols, Michael Jordan, Michael Jackson, Sting, and Phil Collins, this group recognized early that success comes from individual value and so they view themselves as free agents, giving an employer 120% but quick to change jobs if a better offer comes along. Like Madonna, they have an amazing ability to “morph” and thus are flexible and creative. Seeing their loyal parents downsized in the late 80s, they are less likely to expect a company’s loyalty. They revere work-life balance, something they did not see in their own youth.

are good customer servants and are also enthusiastic change agents, maintaining energy through persuasion. Xers are not afraid of change and encourage radical thinking. Self-starters, they are innovative, often bringing the seed which is later nurtured into maturity by others.

In addition to being technologically savvy and socially connected, Ys keep companies “real” and are not unafraid to take on any long-lived elephant in the room. They have no hesitancy to skewer any sacred cow if need be to find a solution.

Dustin Shay, SPHR, Account Manager of Professional Placement at Rita Staffing and chapter Public Relations Chair, also emphasizes the method of communication: “The dynamics of communication have changed drastically and one must adapt to maintain rapport.

Mature and senior level employees prefer a phone call or in person conversation while most of the younger generations prefer electronic The Ys, the 80 million born between 1982 and 2001, have also been shaped by the influences of their youth. As a group they deserve the stereotype that they have little patience. We rarely develop traits we don’t need, and Ys have always lived in a world where instantaneous was the norm. They have never had to wait for cooked food for they have always had microwave ovens. They have never even had to wait to fast-forward a cassette to their favorite song, or a VHS tape to their favorite scene, for they have always had the convenience of CDs and DVDs. This group can gain cutting-edge information on any subject and establish the credibility of industry jargon with just a couple hours on the Web. As a result, Ys are not intimidated by years of experience or job titles. They believe in instant answers and have a fearless attack mentality to problems. They are motivated by money and by the confidence expressed in them by being given authority to be a meaningful actor.

communication. It is important to embrace both and know your audience.”

In addition to education and communication, the benefits offered to employees should be those most likely to appeal to a broad spectrum of ages. “All employees should be encouraged to avail themselves of training and tuition reimbursement no matter what their current stage of life,” says Esmond. “Also, rewarding employees for performance rather than tenure can lessen tension a well as establishing a mentorship program whereby more experienced employees can teach newer employees some things and vice versa.”

According to Sandy Wotring, SPHR, President of Best Human Resource Solutions and Immediate Past President of MFSHRM, ultimately channeling the respective strengths of the generations is the responsibility of the human resource professional: “While each generation has unique characteristics, as HR professionals it is incumbent upon us to assure that each person, regardless of their viewpoint, is a contributing member to the organization. The organization must move forward as one unit towards a common goal.”

FORUM FOR BUSINESS

|

9

smal l b u s i n e s s o f th e mon t h

CPS Investment Advisors Mr. Chas P. Smith (863) 688-1725

1509 S Florida Ave Lakeland, FL 33803

CONNECT ]

Since 1975, CPS Investment Advisors has made a difference in the lives of countless individuals by helping them obtain financial freedom.

Firm partners, founder Chas Smith, Jim Luffman, and Peter Golotko are all CPAs and certified financial planners who employ a staff of three CPAs, six professional support staff, and eight administrative personnel to carry out the company mission to help free individuals and businesses from

www.CPAlliance.com

Small Business

of the Month

committee member Don Pickard,

Pickard & Pickard Inc. REALTORS,

presents the July

Small Business of

the Month Award

to Chas Smith. Also

pictured: Jim Luffman and Peter Golotko.

Scan here with your smart phone app for a short video about CPS Investment Advisors

10

| FORUM FOR BUSINESS

financial worry with individualized, fee-based financial planning and 401k retirement strategies.

They have successfully weathered two significant financial bubbles of the past decade (tech bubble of 2000-2001 and the financial crisis of 2008-2009) by keeping to their conservative financial and investment goals based on personal planning and strategies for each client.

This enabled the firm to successfully

manage its client base while capturing additional business due to the company’s performance in those trying times.

The firm operates out of an attractive company-owned 7,500 square foot office building at 1509 South Florida Avenue.

In August 2012, the firm was recognized as one of Florida Trend’s “Florida’s Best Companies to Work For 2012.”

Over the years, both time and money have been put back

into the Lakeland community including involvement in: Rotary, Kiwanis, Polk County Senior Games, United Way, Central Florida Aerospace Academy, Sun ‘n Fun, Church of the Resurrection, Toys for Tots, YMCA, Girls & Boys Clubs, Peace River Center, Florida Southern College and its intern program (15 interns over the past 20 years), Chamber membership for 35 years, and more!

The firm also has a “Jeans on Friday” policy where employees

B y Cur t W h ee l er ,

can make a pledge to wear jeans at the end of the week. This year the loyal staff ’s donation of more than $2,000 was given to the Fisher House to honor wounded soldiers.

Successfully reaching financial goals with the assistance of a locallygrown, proven, quality business thoroughly ingrained in the Lakeland community is a winning combination.

The Chamber is proud to recognize CPS Investment Advisors as the July Small Business of the Month.

Wheeler Appraisals, LLC

THE

MATTERS OF

W A N T T O K N O W W HY B E in g A M E M B E R O F TH E LA K E LA N D A R E A CHA M B E R I S S O B E C O M I N G ? R E AD on . . .

CAL E N D a R

E V E N T H I GHL I GHT S

On Monday, June 17, Mayor Gow Fields officially proclaimed June 17-21, 2013 as Small Business Week. Small businesses represent a majority of employers, employing more than 6.6 million Floridians.

NEW MEMBERS

R I B B O N C U TT I N G S

Attendees who were business owners or interested in starting a business then had an opportunity to visit with local experts for 10-minute consultation sessions. As one of the experts said, “in addition to all the other benefits of chamber membership, this event provided direct access to professionals from every functional area of business. In aggregate, small business owners received thousands of dollars of high level counsel at NO CHARGE!”

Following the City’s proclamation, the Chamber and the Small Business Development Center partnered to host a Small Business Week Celebration. Lisa Kaiser Hickey, Douglass Screen Printers, was honored as the South Florida District of the Small Business Administration’s WomanOwned Small Business Person of the Year.

GrayRobinson, PA

Mid-Florida Society for Human Resource Management

“Participating in the Lakeland Chamber of Commerce’s Small Business Week Celebration as an expert in Intellectual Property Law was a great opportunity to reach out and provide assistance to the growing number of entrepreneurs in the Lakeland area. We at GrayRobinson are committed to supporting business growth and helping protect Intellectual Property rights in the Lakeland community and throughout Florida.”

“This was a very interesting and fun event.

I’d participate again, for sure. The 10-minute speed-consulting sessions allowed for much more substantive connections as compared to most networking events. I hope those who chatted with me enjoyed it as much as I did and found it useful. When’s the next one?”

Charles Long

Edie Yates

Jennifer Kisko

Small Business Administration

Baylis & Company PA CPA’s

to the Chamber members who served as experts for

small businesses...

J Lenora Bresler

Bill McKown

Mid-Florida Society for Human Resource Management

Small Business Development Center

Kemp Brinson

Rita Staffing

Clark, Campbell, Lancaster & Munson, P.A.

Bill Dorman Lanier Upshaw, Inc.

Justin Dorman

Dustin Shay Julie Pierce AllState Insurance Company/Julie Pierce

Brian Smith

Lanier Upshaw, Inc.

Fortune Business Solutions

John Griffin

Nicole Travis

Grow Financial Federal Credit Union

City of Lakeland Community Redevelopment Agency

Steve Herman Stephen Herman CPA

Karen Houtz Community Bank of Florida

Jennifer Kisko

Sozon Vatikiotis Alltrust Insurance

Sandy Wotring

Intellectual Property Attorney GrayRobinson, PA

Kemp Brinson Employment and Business Litigation Attorney Clark, Campbell, Lancaster & Munson, P.A. FORUM FOR BUSINESS

| 11

august 2013 dates thur 08

Thursday, August 8 Leadership Lakeland XXXI – Reception

wed 21

Wednesday, August 21 Executive Committee Meeting

mon 12

Monday, August 12 EMERGE Lakeland Steering Committee

thur 22

Thursday, August 22 SCORE Business Round Table

Wednesday, August 14 Government Affairs

mon 26

wed 14

5:30 p.m.

Lakeland Yacht & Country Club

3:45 p.m.

Chamber Briefing Room

8 a.m.

Chamber Briefing Room

4:00 p.m.

7:30 a.m.

Chamber Briefing Room

Monday, August 26 Small Business Awards Committee Meeting

thur 08

Thursday, August 8 Business & Breakfast

thur 15

Thursday, August 15 Business After Hours

7:30 a.m.

Valencia Hills Health & Rehabilitation Center 1350 Sleepy Hill Rd

5:30 p.m.

Bernie Little Distributors 4105 Maine Ave

11:45 a.m.

Chamber Briefing Room

Wednesday, August 14 BusinessVoice of Greater Lakeland 9 a.m.

Chamber Briefing Room

wed 28

Wednesday, August 14 Talent Development Committee Meeting

Wednesday, August 28 Board of Directors Meeting

Noon Grasslands Golf & Country Club 1600 Grasslands Blvd.

3:30 p.m.

Chamber Briefing Room

monday

5

tuesday

6

wednesday

7

thursday

friday

sat

sun

1

2

3

4

8

9

10

11

16

17

18

23

24

25

30

31

Business & Breakfast 7:30 a.m.

Leadership Lakeland XXXI – Reception 5:30 p.m.

12

13

EMERGE Lakeland Steering Committee 3:45 p.m.

19

14

Government Affairs 8 a.m.

BusinessVoice of Greater Lakeland | 9 a.m.

Talent Development Committee Meeting 3:30 p.m.

20

21 Executive Committee Meeting | 4:00 p.m.

26

27

Small Business Awards Committee Meeting | 11:45 a.m.

12

| FORUM FOR BUSINESS

28 Board of Directors Meeting | Noon

15 Business After Hours 5:30 p.m.

22 SCORE Business Round Table | 7:30 a.m.

29

Ev ent HIG HLIG H TS 01

02

June Business After Hours

Hosted by Grow Financial Federal Credit Union

01 | Chamber Board Member Bill

Dorman, Lanier Upshaw, Inc., presents the Plaque of Appreciation to Kimberly Votery, Market Manager at Grow Financial Federal Credit Union.

02 | Wes Craven, PolkFoodie/Polk

Home & Garden Magazine, Joni Finkbeiner & Lacy Holmes, Finkbeiner Photography, take an opportunity to be on the other side of the camera!

03 | A record turnout came out

03

to celebrate this new business to Lakeland, great music, and delicious food! Thank you Grow Financial Federal Credit Union for hosting!

June New Member Reception Hosted by Southland Suites of Lakeland

04 | Joe Rodman of Rodman

04

05

Development, Inc., was just one of the many new members that shared his 30 second commercial about his business.

New Member Receptions are great places to meet other local member businesses, and build new relationships.

05 | More than 40 new members

gathered to meet and greet each other and learn valuable information from Chamber staff about the opportunities their memberships provide.

June Business & Breakfast Hosted by Estates at Carpenters

06 | Tamara Sakagawa, City of

Lakeland Community Redevelopment Agency, presented “Social Media for Professionals,” the dos and don’ts of social media in the workplace.

07 | A huge thanks to Karen Adair

06

07

and the entire team at Estates at Carpenters for putting together a delicious breakfast and hosting such an educational event!

FORUM FOR BUSINESS

|

13

Trinity Medical Center Welcomes Dr. Yves Jean-Baptiste to the practice. Dr. Jean-Baptiste specializes in Family medicine and is fluent in English, Spanish, Portugese, and Creole.

The Salvation Army Installed Majors Ken and Connie Morris as the new Pastors and Corps Officers for Lakeland and West Polk County command. The Morrises have served as Salvation Army officers for 25 years. Their service appointments have included both North and South Carolina, Area Commanders in Oklahoma City as well as Divisional Headquarters appointments in the Arkansas/Oklahoma Division and more recently in the Florida Divisional Headquarters near Tampa.

Ken is a graduate of Asbury College with a B.A. in Philosophy and Connie graduated from Western Oklahoma State College with an A.S. in Nursing.

chairman ’s circle Bank of Central Florida President Paul Noris announces that Robert Wedlock has joined the bank as Chief Operating Officer, David Brown has joined the bank as Vice President/Commercial Banking, and Angela Allen has joined the bank as Consumer Underwriting Specialist.

Lakeland Regional Medical Center Elaine Thompson, PhD, FACHE, president and CEO of Lakeland Regional Health Systems received an honorary Doctor of Medical Science Degree at Arcadia University’s graduate commencement ceremony on May 16, 2013.

Also, Lakeland Regional Medical Center’s Emergency and Central Transport Departments were featured in Becker’s Hospital Review.

The article titled “4 Ways to Improve Patient Throughput in the ED,” focused on the efforts made to increase efficiency in patient care. This became an organization-wide strategic goal, and significant improvements in processes were achieved based on this focus.

Polk State College Has been named to a new list of institutions offering education that is endorsed by the nation’s manufacturers by The Manufacturing Institute, a Washington, D.C.-based think-tank affiliated with the National Association of Manufacturers.

The M-list is comprised of community colleges, technical schools, high schools, four-year colleges and universities that are considered “manufacturer-endorsed.” Institutions named to the M-List deliver high-quality manufacturing education and training programs and allow their students to earn National Association of Manufacturers-endorsed industry certifications.

14

| FORUM FOR BUSINESS

Polk County Board of County Commissioners Veterans Services Supervisor, Mike Mason, was awarded a Certificate of Appreciation at the State of Florida Department of Veterans’ Affairs for his exemplary work for veterans in the Polk Community, including actions assisting Polk County and a “Purple Heart County” in 2012.

Baylis & Company PA, CPA’s Welcomes Tricia Duffey to their professional team.

Tricia earned her Bachelor of Business Administration in Accounting from Hofstra University and has been practicing accounting for more than 11 years.

Bunch CareSolutions LLC Bunch CareSolutions, an ISG Services LLC affiliate, is the result of combining Bunch & Associates, an innovative leader in managed care, and CareSolutions currently offering utilization management and field case management services.

Combining all clinical delivery platforms will enable the organization to remain dedicated exclusively to providing a holistic approach to superior medical cost containment focused on the safest and most effective return to work outcomes.

Hill Ward Henderson Pleased to announce it was recently ranked in the top employers in the Midsized Company category of The Tampa Bay Times Top Workplaces. Employees nominated their employers and were surveyed about several topics, including practices and policies that make these companies the top places to work. The companies were ranked based on leadership, compensation and training, workplace flexibility, and diversity.

Alltrust Insurance Recently hosted Breakfast and Benefits where more than 65 attendees heard from Alltrust experts in health care reform and technology application in the health care industry.

Florida Hospital Zephyrhills Received an “A” rating from the Leapfrog Group Survey, and analysis of patient safety and quality performance measures from more than 2,600 hospitals. The Hospital Safety Score utilizes national performance measures from the Leapfrog Hospital Survey, the Agency for Healthcare Research and Quality (AHRQ), the Centers for Disease Control and Prevention (CDC), and the Centers for Medicare and Medicaid Services (CMS) to produce a single composite score that represents a hospital’s overall performance in keeping patients safe from preventable harm and medical errors.

owl now urgent care Has changed their hours of operation at their Lakeland location. Patients seeking care should be advised of the new hours of operation, Monday through Sunday, 10am to 10pm. Dr. Parker, owner of Owl Now Urgent Care, said that they changed the hours of operation to make it easier for everyone. With its full twelve hours of operation and two convenient locations, Owl Now Urgent Care stands ready to provide personal medical care for the entire family.

Watson Clinic Pleased to announce that physician assistant Vishia Michelle Sule, PA-C, was recently awarded a Certificate of Added Qualifications (CAQ) in orthopaedic surgery from the National Commission on Certification of Physician Assistants (NCCPA). Sule was one of only three medical professionals in Florida to receive this certification and one of only 54 recipients in the entire nation.

Baylis & Company PA CPA’s Welcomes Kassandra Cook to the firm. Kassandra joined the firm as an intern a year ago and has transitioned into a full time position on the accounting staff.

Lighthouse Ministries, Inc. Was recognized as a Certified Excellent Mission During the 100th Annual Association of Gospel Rescue Missions Convention in Phoenix, AZ. The Certificate of Excellence recognizes Lighthouse Ministries, Inc. as a model ministry and an example to other ministries of AGRM to attain the status of excellence.

H ampton Inn & Suites LakelandSouth/Polk Parkway Has received a TripAdvisor® Certificate of Excellence award. The accolade, which recognizes hospitality excellence, is given only to establishments that consistently achieve outstanding traveler reviews on TripAdvisor, and is extended to qualifying businesses worldwide. Only the top-performing 10 percent of businesses listed on TripAdvisor receive this prestigious award.

The Lakeland Chamber prints business announcements each month as space permits. Please e-mail announcements to motm@lakelandchamber.com

MEMB E R R E N E WA L S 20+

15

years

years

1 9 5 3 | 6 0 Ye a rs

All Saints’ Episcopal Church

Allen & Company of Florida, Inc.

Measutronics Corporation

1 9 5 9 | 5 4 Ye a rs The Ruthvens

1 9 6 5 | 4 8 Ye a rs Belk #355

1 9 7 3 | 4 0 Ye a rs Furr & Wegman Architects, P.A.

10

years BecKryger Capital Partners Lakeland Volunteers In Medicine, Inc.

1 9 7 5 | 3 8 Ye a rs Chuck Warnock-Realtor-Developer

5

1 9 8 0 | 3 3 Ye a rs

years

Clark, Campbell, Lancaster & Munson P.A. United Way of Central Florida

Central Florida Health Care, Inc.

During the month of June our Visitor Information Center assisted hundreds of individuals, answering questions pertaining to Chamber member businesses and the Lakeland community.

Walk-in Visitors...................................... 253 Relocation Response Mailings............. 0 Relocation Response (Walk In)........... 18 Accommodations..................................... 1 Winter Accommodations....................... 1 Visitor Information Mailings............... 7 Visitor Center E-mail Inquiries........... 49

My Pet’s Animal Hospital

1 9 8 1 | 3 2 Ye a rs

PHR Services

Lakeland Rifle & Pistol Club Inc.

Sessums Law Group U.S. Lawns of Lakeland

1 9 8 2 | 3 1 Ye a rs Crown Printing, Inc.

1 9 8 3 | 3 0 Ye a rs Harley-Davidson of Lakeland, Inc.

1 9 8 4 | 2 9 Ye a rs Lakeside Pediactrics/Northside

1985

2 8 Ye a rs

Drummond Company, Inc.

1 9 8 6 | 2 7 Ye a rs Daryl A. Johnson, CPA Vogel Bros. Building Co.

1 9 8 8 2 5 Ye a rs Cleveland & Company, Inc. Goodwill Superstore InnerAct Alliance formerly DPRC

1 9 8 9 | 2 4 Ye a rs Albe Stamp & Engraving Alliance for Independence Everest University

1 9 9 1 | 2 2 Ye a rs Carlton Arms of Lakeland Walter-Williams Investment Co.

Each month, the Chamber enlists the help of 20 volunteers to mentor new and current members with involvement in Chamber events and programs.

This month, the Chamber staff would like to recognize Jennifer Hatfield, Commercial Sales Professional at Terminix Commercial Division, for her outstanding attention to Chamber members and attendance at events! Jennifer is a wonderful asset to the Chamber and to the Lakeland community!

jennifer hatfield

terminix commercial division Commercial Sales Professional

FORUM FOR BUSINESS

|

15

Carter’s BBQ

709 E Highway 60 Mulberry, FL 33860 (863) 425-1983 cartersbbq.com Johnny Carter Caterers

Crispers at Lakeside Village 1568 Town Center Dr Lakeland, FL 33803 (863) 646-2299 crispers.com Jami Julius Restaurants

Downtown Crispers 217 N Kentucky Ave Lakeland, FL 33801 (863) 682-7708 crispers.com Jami Julius Restaurants

EZ Home Solutions

Call To Schedule An Appointment (863) 934-6100 Jerald Poleon Construction

Fortune Business Solutions 13101 Telcom Dr, Ste 100 Tampa, FL 33637 (813) 305-7741 Fortune-HR.com Brian Smith Payroll Processing

Gillz, LLC

4040 Kidron Rd, Ste 4 Lakeland, FL 33805 (863) 286-5386 breathelikeafish.com Kent Hickman Retail

Holden Publishing 5304 S Florida Ave Lakeland, FL 33813 cwendel.com Chris Wendel Publishers

Jos. A. Bank Clothiers, Inc. 1464 Town Center Dr Lakeland, FL 33803 (863) 683-7200 josbank.com Jimmy Zender Men’s Apparel

Performance Trucking, Inc. 2940 Swindell Rd Lakeland, FL 33805 (863) 606-5912 performancetrucking.com Dan Strader Transportation

Pet Nanny

Call To Schedule An Appointment Lakeland, FL 33801 (863) 797-3136 Regina Leigh Bullock Pet Services – Boarding/Grooming/Sitting/ Training

The Raven Faerie A Spiritual Emporium 201 McDonald St Lakeland, FL 33803 (863) 940-2086 theravenfaerie.com Maya M Mueninghoff Gift Shops

16

| FF OO RR UU M M FF OO RR BB UU SS II NN EE SS SS

Roy Lamar Concrete

Call To Schedule An Appointment (863) 934-0604 Roy Lamar Construction

Scooter’s Skin Art Tattoos and Piercing 1037 S Florida Ave, Ste 135 Lakeland, FL 33803 (863) 816-5801 Scooter T Kenna Tattoo & Body Piercing

Second 2 None Barber Shop & Salon 1320 N Florida Ave Lakeland, FL 33805 (863) 680-1020 second2nonebarbershop.com Jarius Rutherford Barbers

Stantec Consulting Services, Inc. 2205 N 20th St Tampa, FL 33605 (813) 259-0205 Stantec.com Meghan K Faulkner Consulting Services

Stay Inn & Suites Lakeland/Bartow 1035 N Broadway Ave Bartow, FL 33830 (863) 424-0711 Manish Chauman Hotels/Suites

Utopia Home Care, Inc.

1129 Bartow Rd Lakeland, FL 33801 (863) 683-6777 utopiahomecare.com Robert Fritz Health Care – Home Health Care

Victoria Manor Apartments, LLC 3685 Victoria Manor Dr Lakeland FL 33805 (863) 682-1300 VictoriaManorApts.com Jessie Perez Apartments

Special thanks to Mayor Gow Fields, Commissioner Justin Troller, Commissioner Phillip Walker, and all the Board Members and Chamber Champions who truly make these ceremonies special events.

Achievement Academy

Gadd Case & Associates, LLC

Lakeland, FL 33805

Lakeland, FL 33801

716 E Bella Vista St | (863) 683-6504 AchievementAcademy.com

1925 US Highway 98 S, Ste 201 | (863) 940-9979 Gadd-Case.com

Little Footsteps Academy

Olive Branch Realty

Painting with a Twist

Lakeland, FL 33813

Lakeland, FL 33803

Lakeland, FL 33803

6595 S Florida Ave, Ste 15 | (863) 646-8400 LilFootstepsLakeland.com

1489 Town Center Dr N | (863) 602-8830 OliveBranchRealty.net

3670 Harden Blvd | (863) 646-0238 PaintingwithaTwist.com

People’s Pharmacy

Rimage Solutions

Sihle-Waller Insurance

Lakeland, FL 33809

Call to Schedule an Appointment (863) 248-2560 RimageSolutions.net

123 S Tennessee Ave, Ste 1 | (863) 944-7702 Sihle.com

4977 US Highway 98 N | (863) 858-4444 ThePharmacythatCares.com

Lakeland, FL 33801

FORUM FOR BUSINESS

|

17

po lk pr og re s s u p date

Dr. James Farrell, CFA

Florida Southern College

CONNECT ] FLSouthern.edu/ PolkProgress

June was a relatively turbulent month for the markets, with the DJIA swinging by at least 100 points on 15 of the 20 trading days and all three major indices falling by about 1%, the first negative month of the year. Much of the turbulence was brought on by the reaction (potentially overreaction) to the Federal Reserve’s indication that they might begin tapering off their quantitative easing by the end of the year, assuming the economy remains stable. In a span of a week average mortgage interest rates increased nearly 0.5%, moving from about 4% to 4.5% for a 30 year loan.

The sharp uptick left many potential buyers and sellers uncertain about

LAKELAND - WINTER HAVEN AVERAGE WEEKLY WAGES

$700 $625 $550 $475

JAN 07

AUG 07

how to react. Purchasers of new construction homes are stuck in a bit of limbo as they often purchase a home three to four months before they can lock in their interest

MAR 08

MAY 09 DEC 09 JUL 10 FEB 11 SEP 11 APR 12 NOV 12

rate. To be clear, from a historical perspective, 4.5% is still a great interest rate.

However, the uncertainty created by the quick jump and the potential for further increases

dining . shopping . nightlife . sports . events . where to stay . what to do

DOWNLOAD FREE APP TODAY! Whether you’re a frequent visitor, a local or a newcomer to Central Florida, this app will lead you to local restaurants, shopping, attractions, night life & other fun things that can be found in Central Florida.

start exploring Free for your Smart Device » Scan the above code with your smart device to download the free app.

18

|

FORUM FOR BUSINESS

may change how buyers approach the market.

When comparing new construction to existing, the 0.5% increase on a 30year loan would increase monthly payments by $58.54 per month on a $200,000 loan, or to keep payments the same, reduce the loan by $11,553.

With the housing bubble collapse still fresh in our memories, significant instability in interest rates may push buyers to fear being stretched thin by such an uncertain mortgage payment and to lean more towards existing homes as the rates can often be locked in ahead of the offer rather than having to wait out the construction time.

Household income increased 0.5% in May, topping forecasts, with real disposable income increasing 0.4%. This led to an increase in consumer spending of 0.3% and an increase of the saving rate to 3.2% from April’s 3.0% rate. Consumer confidence hit a five-year high, with The Conference Board indicating that it rose to 81.4 in June from 74.3 in May. This marks

the highest level since January 2008, when it was 87.3. Locally, weekly wages for the Lakeland-Winter Haven MSA showed monthly declines of 1.8% and 1.0% for April and May, respectively. Both months, however, show year-overyear gains, with April up 4.5% and May up 1.6%.

While we continue to have improving conditions in many areas of the economy, the recent events show that we are still vulnerable and investors may be quick to pull back should news turn south. The improvement in consumer confidence, steady climb in wages, and drop in commodity prices indicate a return to more normal times. With that we will likely have to adjust to a return to more normal interest rates as well as the Federal Reserve may soon pull back on their support of the mortgage market.

Higher interest rates along with the improvements in sentiment and wages may push banks into reducing some of their excess reserves and extending a few more loans, balancing out the market a bit.

p u bli c pol i cy The Next

brad johnson

city of lakeland Assistant City Manager

CONNECT ] LakelandGov.net

From a young age I had been exposed to the realm of public service. Growing up in Maryland I had family members and close family friends who served in the State Legislature and who were involved in local politics and a sense of civic duty was a key part of our family culture.

Although my interest in public service was inherent, I had never considered a career in local government management. It wasn’t until graduate school that I truly determined how I wanted to embrace public service into my life. While pursuing a graduate degree at the University of Missouri I began taking classes in the Public Administration program and immediately was drawn to City Management. I was struck by the thought that I could travel around my community and see the fruits of my labor and know that I was assisting in bettering the community where I live.

I began my career in local government in

entry level positions learning the ropes and worked my way up holding leadership positions in two other Florida municipalities.

As the Assistant City Manager for the City of Lakeland I assist the City Manager in the management of city operations. I am

currently responsible for providing leadership and direction to the Public Works Department, Fire Department, Risk Management and Purchasing Department, Human Resources Department, the Office of Management

WE PROVIDE SOLUTIONS Heacock Payroll offers a truly outsourced payroll service, including: • • • • • • • • • •

Direct Deposit Visa Paycard Options Payroll Checks Payroll Reporting Tax Filing, including 941 and UCT6 Employee Benefit Administration Paid Time Off Tracking Workers’ Comp “Pay As You Go” New Hire Reporting Child Support & Garnishments

WORKERS’ COMPENSATION SOLUTIONS We can help reduce your overall cost and help to simplify your reporting and audit process.

• Avoid up-front premiums and year-end audit surprises with Pay As You Go Programs • Earn Discounts with Workers’ Comp Safety Programs Regulation Information

and Budget, and the Office of the Internal Auditor. In addition to the oversight of these departments, I strive to ensure that the programs and initiatives they undertake further the City’s efforts to achieve its strategic goals.

Lakeland has provided me with an environment in which I can continue to grow and develop both professionally and personally. When looking to take the next step in my career a year and a half ago, I sought out innovative, professional organizations that were rooted in communities that value

civic engagement, community service, and a high quality of life. I have found Lakeland to possess all of these qualities and am excited to be a part of shaping its future.

The time that I have served in the City of Lakeland has further strengthened the commitment and passion that I have for public service. As a public servant we are the keepers of the public trust and serve the common good. These charges are made more manageable when serving an engaged, civic minded community such as Lakeland.

EMPLOYEE BENEFITS SOLUTIONS Heacock Payroll helps you design & customize your program to include medical, dental, vision, voluntary products and 401(k).

A PARTNER YOU CAN COUNT ON A trusted organization, Heacock Payroll, LLC is a member of the Heacock Group of companies, which has been serving Florida since 1922. With Heacock Payroll, you will be transferring the burden of dealing with administrative employee-related functions to a team of professional specialists.

LAKELAND OFFICE 100 E. MAIN STREET LAKELAND, FL 33801 P: (863) 683-2228 TF: (800) 677-5172 PAYROLL@HEACOCK.COM

863.683.2228

CALL TODAY to find out how Heacock Payroll can help your business.

FORUM FOR BUSINESS

|

19

CHAIR M A N ’S CI R CL E h o s ts e nter p r i s e f l o r i da

Kathleen Munson President

For further information on the Chairman’s Circle, please email me at kmunson@ LakelandChamber.com

The Chairman’s Circle hosted its Spring Business Luncheon on June 5, and welcomed Melissa Medley, Senior Vice President & Chief Marketing Officer for Enterprise Florida, as its guest speaker. Enterprise Florida is the principal economic development organization for the state of Florida.

Melissa, a marketing professional whose career includes work in the public, private and entrepreneurial/ small business sectors, oversees Enterprise Florida’s Marketing & Communications Division and serves in a support role to the Secretary of Commerce.

Melissa presented results of a marketing research study that the

Enterprise Florida team had just completed, which confirmed that Florida’s ranks #1 as the state with the most attractive climate for business. Melissa shared their findings on what is drawing major industries to our state and how Lakeland businesses can capitalize on the State’s key strengths.

The Chairman’s Circle is a special membership forum for senior level executives. The forum provides members with the opportunity to meet with one another, build relationships, and participate in strategic marketing and leadership events to enhance their businesses and the overall Lakeland business community.

In addition to the new members listed to the left, the following business leaders are members of the Chairman’s Circle: Ralph Allen Allen & Company of Florida

During the luncheon, five new members were inducted into the

Ira Anderson Crowe Horwath LLP

Timothy F. Campbell Clark, Campbell,Lancaster & Munson, P.A.

Mike Carter CliftonLarsonAllen LLP

Gary Cassard Bright House Networks

Dr. Ed Goodemote Radiology & Imaging Specialists

Kevin Griffith

Dale Dreyer CenterState Bank

Ken Ely Platinum Bank

Gow Fields

Morgan Stanley

City of Lakeland

Harold McLeod

Lanier Upshaw, Inc.

SunTrust Bank

Scott Franklin Mike Furr

Paul Noris Bank of Central Florida

Lee Wall Wall Foss Financial

Furr & Wegman Architects, P.A.

Kamal Haider, M.D. Clark & Daughtrey Medical Group, P.A.

Ford Heacock Heacock Insurance Group

Dr. Eileen Holden Polk State College

Leonard Mass Drummond Company, Inc.

Mike McGee McGee Auto Service and Tires

Mark mcrae BB&T

Mark Miller GrayRobinson, P.A.

Sam Morrone Pepperidge Farm, Inc.

Jennifer Potter Wells Fargo Bank

Bob Puterbaugh New Chairman’s Circle members (L-R): Dr. Ed Goodemote, Harold McLeod, Lee Wall, Paul Noris, and Kevin Griffith.

Peterson & Myers, P.A.

George Rogers GEICO

Art Rowbotham WONN/WPCV/WLKF/WWRZ Radio

Joe P. Ruthven The Ruthvens

Chas P. Smith CPS Investment Advisors

Chamber Chair Mark Wilson, Melissa Medley, and Chamber President Kathleen Munson.

20

|

FORUM FOR BUSINESS

Melissa Medley shared the findings from the recent study

by Enterprise Florida that confirm Florida is the #1 state with the most attractive business climate.

Dr. Elaine Thompson Lakeland Regional Medical Center

Ralph Weeks Quality Petroleum Corporation

There are many reasons CEOs just ranked Florida one of the best states for business. Here are 9 million of them.

a’s diverse, skilled With the #1 talent pipeline in the nation*, Florid This talent base workforce can be a valuable asset to your business.

– can provide you of over 9 million – many foreign language speakers wide. Moreover, better opportunities to service your clients world $1 billion and than Florida has already cut business taxes by more ations, enabling eliminated more than 2,300 costly and outdated regul . Add to that our businesses to invest more in growth and expansion yle, and you’ll put 0% personal income tax rate and unbeatable lifest te for Business.

Clima ct Florida at the top of your list, too — as the Perfe

*According to the National Chamber Foundation.

COMMON The Common

Grounds member

feature gives your business the

opportunity to showcase “a day in the

life” of your employees and customers.

Each month, one of the door prizes at

the Business After Hours event will be a Common Grounds Lakeland Chamber coffee mug & the opportunity to submit a 350 word article about your local business.

B y B e t t y N i x on

Prou d l y s p onsore d b y

2222 | | F OF O RR UU MMF OF O R RB B UU SS I NI N ES ESS

| Betty’s Place | (863) 619-6884

At Betty’s Place, our top priority is to provide our customers with our full attention. Together with two additional staff members, I make sure that everyone who visits our salon leaves feeling beautiful!

Betty’s Place is a full-service salon, offering hair care, nail care, skincare, and permanent makeup from our location on Doris Drive.

Hairstylist Anne Craig offers formal styling, gorgeous cuts, and hair coloring with our new line of All Nutrient Organic Hair Color. Our skin care specialist offers image skincare, facials, and microdermabrasion.

I personally take care of nail care, manicures, pedicures, and even permanent makeup!

I grew up in Bogota, Columbia and studied public relations in school.

When I moved to the United States, I attended ASM Beauty Work Academy to become a nail technician, and found out that I love learning about this industry! I studied with Permanent Makeup INT’L Academy in New York, Image skincare Advanced Parmedical Training, and I’m even certified in Aroma Therapy!

After working for four years, I decided to open my own business, focusing on personal and professional service for our customers.

I’ve been in the beauty industry for more than 25 years, and continue to attend conferences and conventions to ensure that my salon uses the most current techniques and trends, and the very best products that are available. In the last three years, I’ve been an instructor at conventions in New York, Miami, Ft. Lauderdale, Orlando, and Chicago.

My appreciation of art and beauty led me to the industry. My family inspired me to be passionate at what I was led to do. Come to Betty’s Place for personal attention and the very best in beauty!

Bank of Central Florida

“We rely on their Treasury Management solutions.”

Marie and Ray Oberhofer Cogistics, Inc.

C

ogistics collaborates with clients and their transportation partners to maximize logistics efficiencies. The Lakeland company offers services such as freight bill pre-audits, carrier payment, global supply chain management, analytics and a 24hour expedited shipment response center.

“The bank tailors services to our business,” says Ray Oberhofer.

“We rely on the bank for Positive Pay for fraud detection and Express Deposit Capture. With the bank’s Treasury Management Services, I can manage cash flow and operating costs.”

Nancy LaFountain, CTP, Vice President/Treasury Management at Bank of Central Florida with Marie and Ray Oberhofer of Cogistics, Inc.

Get started with Mobile Banking today Downtown Lakeland 101 South Florida Avenue 863-682-7100 South Lakeland 5015 South Florida Avenue 863-701-2685 Bartow 515 North Broadway Avenue 863-534-3585

Member FDIC

www.bankofcentralflorida.com FORUM FOR BUSINESS

|

23

NO NEED TO PAY NEW FURNITURE PRICES SAVE UP TO 75% BY BUYING QUALITY USED

Saving dollars every day!

(863) 682-3450

www.officefurnituredepot.com 2440 Hwy. 98 North

1 Mile South of I-4 Across from Lakeland Chrysler

RETURN SERVICE REQUESTED

Office Furniture Depot...

Lakeland Area Chamber of Commerce P.O. Box 3607 • Lakeland, FL 33802 - 3607

We have the largest selection of used, scratch ‘n dent & discount furniture in Florida!

Our Strength is in our Brands

Bernie Little Distributors

Business After Hours Bernie Little Distributors

4105 Maine Ave. August 15, 2013 5:30 p.m. $10 Members; $30 Non Members Register at LakelandChamber.com

www.abwholesaler.com