March 2012 Forum for Business by Lakeland Area Chamber of Commerce

L A KELAND AREA CHAMBER OF COMME R C E

F O R B U S IN E SS MARCH 2012 | Vol. xXIi, No. 3

Top Bosses’ Advice

BUY LAKELAND. It Makes GOOD cents!

FORUM FOR BUSINESS Lakelandchamber.com

CHAMBER STAFF K a t h leen L . M unson President

KMunson@LakelandChamber.com

B a rb a r a B enne t t Executive Assistant

BBennett@LakelandChamber.com

Kara Butch

Administrative Assistant, Membership Development | Communications

kbutch@LakelandChamber.com

S a ll y C h a pm a n

Vice President, Finance & Administration

L a k el a n d Are a C h a mber of C ommerce F orum for B usiness M on t h l y

SChapman@LakelandChamber.com

W a l k er W il k erson | C h a irm a n of t h e B o a r d

Y a d ir a P. Holmes

CliftonLarsonAllen LLP

Vice President, Public Affairs

YHolmes@LakelandChamber.com K a t h leen L . M unson | P ublis h er Lakeland Area Chamber of Commerce

C a rol y n J a c k son

Senior Vice President, Member Relations

Am y S . W i g g ins | E d i t or

CJackson@LakelandChamber.com

Lakeland Area Chamber of Commerce

C E Desi g n co . | C re a t i v e Direc t ion , P h o t o g r a p h y & P R O D U C T I O N www.cedesignco.com

J a c q ueline L . J o h nson

Senior Vice President, Convention & Visitors Bureau

JackieJ@LakelandChamber.com

K a t ie M c B ri d e - M cKen z ie Membership Account Executive

KMcBride-McKenzie@LakelandChamber.com

C h ris t ine M urp h y

Administrative Assistant, Member Relations | Public Affairs

CMurphy@LakelandChamber.com

N i k k i O a k le y

Membership Account Executive

NOakley@LakelandChamber.com

Terr y O t t in g er

WE SHOP FOR YOU

Vice President, Membership Development

TOttinger@LakelandChamber.com

P a t t y S mi t h

Heacock Insurance Group is an Independent

Administrative Assistant, Convention & Visitors Bureau

PSmith@LakelandChamber.com

Agent which means we shop the market for

Am y W i g g ins

the broadest coverage at the best rates. PROPERTY • LIABILITY WORKERS COMP • PAYROLL FINANCIAL SERVICES EMPLOYEE BENEFITS

Vice President, Communications

AWiggins@LakelandChamber.com

If you like to comparison shop, but don’t 35 Lake Morton Drive PO Box 3607 Lakeland, FL 33802-3607 (863) 688-8551 LakelandChamber.com

have the time, contact our Personal Insurance Advisors. We’ll shop for you.

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FORUM FOR BUSINESS

© 2012 Lakeland Area Chamber of Commerce. All rights reserved. The Lakeland Area Chamber of Commerce reserves the right to refuse certain advertising and is not liable for advertisers claims and/or errors. The opinions expressed herein are those of the writers and do not necessarily represent the position of the Chamber.

SUN n’ FUN 2012 FEATURES STRONG LINE UP OF mes AIRCRAFT, PEOPLE AND PROGRAMS JBaerne g g er

Pilots, aircraft owners and other aviation enthusiasts planning to attend this year’s SUN ’n FUN International Fly–In & Expo have a great deal to look forward to as this year’s event offers one of the strongest schedules of aircraft, people and programs in recent memory. The 38th annual event will be held March 27 – April 1 at Lakeland Linder Regional Airport in Lakeland, Florida.

From start to finish, this year’s SUN ’n FUN Fly–In offers something for every age and interest,” said SUN ’n FUN President and Convention Chairman John R. “Lites” Leenhouts. “This year’s activities range from the 100th anniversary of United States Marine Corps aviation to a 40th anniversary retrospective on Apollo 17, a performance by “The Commandant’s Own” U.S.M.C. Drum & Bugle Corps and Silent Drill Platoon, and the return of the U.S.A.F. Thunderbirds Jet Demonstration Team.

100th Anniversary of United States Marine Corps Aviation, including performances by the U.S.M.C. Concert Band from Parris Island on Tuesday, March 27 and “The Commandant’s Own” Drum & Bugle Corps and Silent Drill Platoon on Saturday, March 31 U.S.A.F. “Thunderbirds” military jet demonstration team on Friday, Saturday and Sunday

ow do you define excellence in healthcare? Accreditations serve as valuable resources when you’re looking for a provider you can trust with the care of you and your family. All of Watson Clinic’s accreditations were achieved following thorough inspections by the most reputable patient advocacy medical groups in the

A 40th Anniversary Retrospective of Apollo 17, hosted by Dr. Harrison “Jack” Schmitt, one of the last men to walk on the moon on Wednesday, March 28 Aaron Tippin and his “Red, White and Loud” concert on Thursday, March 29 B-29 Superfortress “Fifi” on display Commemorative Air Force “Red Tail Squadron” experience All new KIDS ZONE, featuring aviationthemed activities for children

Comedy & Music of the WWII era with “The Ultimate Abbott & Costello Show” and vocalist Theresa Eaman on Saturday, March 31 Aviation Town Hall Meeting coordinated by Congressman Sam Graves and featuring leadership of AOPA, EAA, FAA, GAMA, NBAA and CAF on Saturday, March 31 Airplane Auction (AvBid Aircraft Auctions) on Friday and Saturday, March 30-31 Formal dedication of new Piedmont Aerospace & Technology Lab

Splash-In at Lake Agnes/Fantasy of Flight on Thursday, March 29 Hot Air Balloon Launch at dawn on Saturday, March 31 Daily Air Show; Night Air Show & Fireworks on Friday, March 30 450 Educational Forums and Workshops 500 Commercial Exhibitors Flash Fire Jet Truck

CONNECT ] Sun-n-Fun.org

country. These accreditations speak to the efficiency of our operations, the expertise of our specialists and the capabilities of our advanced technologies. Committed to going above and beyond your expectations, Watson Clinic continues to redefine excellence in healthcare for the people in our community.

Check out all of the accreditations on our website.

863-680-7000 • www.WatsonClinic.com • Follow us on FORUM FOR BUSINESS

a Glenn Shepard

You’re Not Serving People If You’re Not Selling CONNECT ] GlennShepard.com

So how do you get your team members to adopt a sales mentality?

MARKETING MINUTE worth

I just received an e-mail from a speaker named Hilary, explaining how someone was offended by something in one of his speeches. It’s not the first time. He used to get complaints about selling his books and other programs at the end of his speeches. You’ve heard of Hilary, though by another name: Zig Ziglar. But unless you know Zig, you might not know that he’s the most sincere, ethical, and humble person you could ever meet. He’s not a snake oil

millions

salesman trying to manipulate people into buying something they don’t need. To the contrary, his materials have changed people’s lives and he believes he’s doing them a disservice if he doesn’t convince them to read his books or listen to his CD’s. If your company provides a product or service that helps people, you’re doing them a disservice by not trying to get them to take advantage of those products or services. The essence of customer service is serving people. This

includes selling them products or services they’ll benefit from, even when they don’t yet know how they’ll benefit. Every Thursday I send out an email to tens of thousands of people, selling one of my DVD programs or teleseminars. Each time, three things happen: 1. We get complaints from people who don’t like the sales pitch. 2. We get orders. 3. People who’ve bought the program in the past tell us how it’s benefited them. We know we’re

serving our customers by doing this because the orders and positive feedback outnumber the complaints by about 500 to 1. And because we send these programs out to try for free and let people return them without paying if they don’t think it’s for them, I put my money where my mouth is. I’d be just as passionate if I were a chiropractor, insurance salesman, or CPA; because I believe they provide services that benefit people far beyond the fees they charge.

They have to believe strongly in what your company does. But what if you don’t believe in what your company sells? Then you would be a snake oil salesman trying to manipulate people into buying things they won’t benefit from. If that’s the case, find a job with a company that provides something you do believe in.

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living at Lakeland’s Most Coveted Address. Estate villas starting from the $600’s. OFFICE HOURS: MON TO FRI 9-5 | SAT 10-5 | SUN 12-5 PAT JONES 863.581.4699 OR DEBBIE HASKELL 863.602.8830 | 866.668.1227 1301 GRASSLANDS BLVD., ST. 100 | LAKELAND, FL 33803 | WWW.OAKBRIDGE.COM

FORUM FOR BUSINESS

E xper i e n c e E M E R G E : i am a b r i d g e

Brenda Ramirez Crocker

Attorney & Counselor at Law

CONNECT ] EMERGELakeland.com

I was born in Polk County, and it was a very different place when I was growing up. Being a MexicanAmerican female in Polk County in the 80’s and 90’s was no easy task; I never really felt like I “fit in” anywhere. Thankfully, I had a good family, great friends, and went to an outstanding school (IB-Bartow) that helped me through those times. I returned to Polk County after an 11 year absence in 2010. During my absence, I attended school, worked, went back to school, and eventually became an attorney. It wasn’t until my return home that I realized

that many of those old feelings still persist. You see, I live at the intersection of two very different cultures. I am fútbol and football; I love the World Cup and never miss the Superbowl. I am mariachis and rock ’n roll. I eat from taco stands in Wahneta, and I enjoy wine and cheese tastings. I have so much love for my home church, a Catholic Mission in Wahneta whose primary service is to poor migrant farmworkers. I fit in as easily there as I do at the professional networking events I regularly attend. I move easily between these two

worlds because I speak Spanish and I speak English. To borrow from a commercial I recently saw: my duality is my reality. How could I ever reconcile these two very different worlds? In my office I have a replica of Frida Kahlo’s “The Two Fridas.” Now, I am no artist, nor do I claim to know very much about art, but this painting speaks to me and inspires me every day. The painting depicts one solitary artery joining the hearts of two very different looking Fridas: an “Indian” Frida and a “European” Frida. You could easily replace the depictions of Frida with

images of my two very different worlds, and I am the solitary artery connecting the two. This painting helped me realize that my true calling is to be a bridge - a bridge that is meant to narrow the gap between these two different worlds, and I’m happy to say that I’ve been finding ways to put that quality to good use. Recently, I had the honor and privilege of being the chair of the first “Walk of Roses.” This was a Susan G. Komen educational luncheon for Hispanic women held during “Make Polk Pink Week.” I was able to bridge the gap

that existed in breast cancer education, and it was my duality that helped make the event a success. Realizing, accepting, and putting my true calling to good use has allowed me to emerge into my true self. I am actively involved in Emerge Lakeland, a group that has given me many opportunities for fellowship with other young professionals who are also working on “emerging” into their true selves. For more information, visit EMERGELakeland. com.

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FORUM FOR BUSINESS

C OVE R F E AT U R E

t op bosses ’ a d v ice 2011 Best Places to Work Winners Answer Questions for the Forum

In 2011, the following Chamber member businesses were recognized as “Best Places to Work” Each year, PolkWorks honors employers who “exemplify best practice workplaces who are committed to improving the quality of life for their employees.” The two-part application includes an employee satisfaction survey, adding credibility to results and giving the organization’s strengths. With so many businesses honored, Forum for Business took a very scientific approach to selecting interviewees for this feature. In categories with more than one member business recognized, our intern drew winning names from a hat (actually, a bucket we found downstairs in Terry’s office). We hope that you’ll find the answers to the following questions thoughtprovoking.

Small Business Category A-C-T Environmental & Infrastructure DSM.net, Inc. Madrid Engineering Group, Inc.

Medium Business Category Cross, Fernandez & Riley, LLP

Large Business Category The Estates at Carpenters Clark & Daughtrey Medical Group, P.A.

Mega/ International Business Category Southern Wine & Spirits of Florida

Small Business Category DSM.net, Inc. | David Robinson, CEO

FORUM: What are the most important decisions you make as a leader of your company? DSM: As the CEO of DSM, the most important decisions I make focus on the vision for the organization… not only the vision of where we are going as a company, but the vision of making DSM’s corporate culture one of bright employees who like to work hard and play hard. FORUM: Where do the greatest ideas come from in your organization? DSM: The greatest ideas from our organization come from our engaged and proactive staff at all levels within the organization. We encourage staff members to think outside of the box and bring forward any ideas they may have. Often, it is brainstorming and bouncing ideas off of each other that creates the next best idea. FORUM: Which is most important to your company – mission, core values or vision? DSM: I think the core values of DSM are what sustain it. A company can easily determine its mission and vision; however, it is the way you do business with people that ultimately keeps them doing business with you. DSM is fortunate to have many customers who have been with us long-term. I attribute that not only to being able to provide them with the solutions they need but also to being their trusted advisor who is looking out for their best interests. FORUM: Is your college GPA reflective of your potential? DSM: While I was a serious college student and made very good grades, I believe my potential lies outside the realm of book study and more within my ability to envision the next possibility, reflect on it from 360º and inspire people to make it a reality. I believe that I would have benefitted more from a hands-on, experiential learning design like a true polytechnic approach rather than the traditional education I had. FORUM: What do you see ahead for your company in the next five years? DSM: Growth! Our vision for the next five years is to create innovative and profitable solutions to drive growth exponentially. With that growth comes the necessary evil of realigning our business processes for scalability while maintaining a stellar customer service focus.

FORUM FOR BUSINESS

Medium Business Category Cross, Fernandez & Riley, LLP Lee Ricci, Human Resources Director

FORUM: When faced with two equallyqualified candidates, how do you determine whom to hire? CFR: We work very hard at not ruling candidates out, but rather ruling in the best candidate. In other words we vet each candidate until we see that one is a stronger or is a more precise fit for our current needs. We are very fortunate to be frequently interviewing highly qualified, capable candidates. We review our specific needs and drill in during the interview stage to make sure an offer will result in a mutually successful working relationship. FORUM: As an organization gets larger, there can be a tendency for the “institution” to dampen the “inspiration”. How do you keep this from happening? CFR: Our Values include passion and fun, along with the professionalism and accountability. We encourage our staff to be spontaneous and creative. Additionally we don’t write policies that box us into corners resulting in a “red tape culture” – rather we follow the “do the right thing” philosophy and deal with issues with dignity. FORUM: How do you communicate “core values” to employees? CFR: From all angles – the values are displayed in our offices, we emulate them at career fairs and during our recruiting processes, we focus on them during on-boarding of new hires, and we renew our commitment to them by reviewing them regularly at firm-wide events. FORUM: Would Mahatma Gandhi have made a good CPA? CFR: CPA’s , in general, are passionate, focused, driven, ethical, sensitive, astute, careful, and very smart - I would think the man that said ”You must be the change you want to see in the world. “ would make a brilliant CPA. FORUM: What do you see ahead for your company in the next five years? CFR: Growth, in many areas – expansion of offices and the development of leaders within the firm. We are poised for great things and plan to make it happen.

Large Business Category The Estates at Carpenters Brian Robare | Chief Operating Officer

FORUM: What is the biggest challenge facing you as an employer today? EAC: Our biggest challenge as an employer is to ensure that our employees feel appreciated for the work that they do every day. A simple “Thank You” and identifying opportunities to recognize performance and service excellence have aided us in our improvement efforts in this area. FORUM: What are a few resources you would recommend to someone looking to gain insight to becoming a better leader? EAC: The Harvard Business Review is a publication that every professional should subscribe to. The articles on management and leadership stretch across many industries, but are useful in self-reflection and strategizing personal and professional growth opportunities. In addition, take advantage of opportunities to network with peers in the area by attending Chamber functions and the trainings held by Polk Works. There is no equal to the exchange of ideas between leaders! FORUM: How do you help a new employee understand the culture of your organization? EAC: Extensive orientation and follow up are keys to instilling and maintaining the culture of the organization. We believe that supervisors and employees should serve as models of excellence and help mentor new employees. FORUM: If you could be a superhero, what power would you possess? EAC: It always seems like there is not enough time in the day to do everything and be involved in the community. I would like to be able to slow time to allow me to accomplish more each day, spend more time with our residents and employees, and increase my involvement in the community. FORUM: What do you see ahead for your company in the next five years? EAC: The Estates continues to work with residents and staff to identify areas for growth and improvement. We are committed to expanding upon our current approaches for employee engagement and believe that long-term success is dependent upon creating a partnership with our employees and residents. We believe that this approach is the reason we received the honor of a “Best Places to Work” award for the last two years. As a not-for-profit organization we feel that we have a responsibility to make a difference. Over the next five years our goals are to continue and improve upon this partnership and identify new ways to serve our residents, employees, and the greater Lakeland area.

Mega Business Category Southern Wine & Spirits of Florida Rod Crowley | Director of Operations, State of Florida

FORUM: What advice would you give someone in a leadership position for the first time? SWS: Be yourself, be organized, and capitalize on the differences and opinions within your team. The best ideas or greatest team solutions never come from the first thing out of our mouths or from one way of thinking. FORUM: How do you encourage creative thinking within your organization? SWS: Because status quo is not acceptable we hold regularly scheduled brainstorming sessions and open forum Town Hall meetings at all levels. Some of our managers also attend and share throughout our Operation their experiences from The Forum at Southeastern University and World Business Forum in New York City. FORUM: What is one characteristic that you believe every leader should possess? SWS: Positivity and belief in his or her people. Be fascinated by your employees, not frustrated by them. We recently conducted training for all levels of employees on using Positive Psychology in all facets of life. FORUM: House, office, car – which do you clean first? SWS: I keep all three fairly well organized but my truck gets the most attention. FORUM: What do you see ahead for your company in the next five years? SWS: Continued growth within Florida and nationally. FORUM FOR BUSINESS

smal l b u s i n e s s o f t h e month

SCMH Architects P. (863) 688-8882 1036 S Florida Ave Lakeland, FL 33803

CONNECT ] SCMHarch.com

Architects design buildings in which we work and live. They also design Egyptian temples for theme parks, structures to wrap and protect fifty million dollar lines of equipment, and new structural supports to replace decayed load-bearing walls in sensitive historic structures… or at least SCMH Architects does. SCMH Architects was established in Lakeland in 1975 as Swilley, Curtis, and Bertossi by Bob Swilley, John Curtis, and Walter Bertossi. In 2006 the name was changed to SCMH Architects; the

current principals being John Curtis, Ben Mundy, Keith Hunnicutt, and as the third generation of the firm, Jon Kirk. Since its inception, SCMH has been located on South Florida Avenue in the Dixieland historic district, in offices that were one of the first major upgrades in the Dixieland CRA. Their business is primarily concentrated in Polk County, but includes work in multiple states throughout the country, from Phoenix to Philadelphia, with a wide range of private, public, and institutional clients. Many of the local schools

and Lakeland Fire Department facilities were designed by SCMH. They were one of the early adopters of CADD technology in the mid1980’s, and designed the first LEED Certified building in Polk County. Areas of practice include religious facilities, institutional buildings, campus designs, manufacturing plants, and historic redesign. The staff of 10 averages 19 years of employment with the firm, which offers full health and pension benefits. The variety of clients, quality of work, attention to needs, and support of

their staff have enabled the firm to prosper these past 37 years, through the ups and downs of the volatile construction industry. The firm’s principals not only improve the quality of life in Lakeland and Polk County through their work product, but also, as importantly, through their extensive civic involvement. The Salvation Army, Kiwanis, Rotary, First United Methodist Church, First Baptist Church at the Mall, Dixieland Historic District, various Historic boards, Planning and Zoning Board,

B y C ur t W h eeler ,

Curt Wheeler (Wheeler Appraisals, LLC) (far right) presented the February Small Business of the Month Award to SCMH Architects. On hand to received the award were (l to r) Keith Hunnicutt, Guido Chaves, Neil Melby, Randy Hunter, Mary Jane Boughton, Jon Kirk, John Curtis, Amanda Dwyer, and Ben Mundy.

Leadership Lakeland, and LEDC are a few of the areas in which the firm’s principals have been and are involved on a regular and ongoing basis. With its 37-year history, a large “book of work” throughout the county, a loyal and dedicated staff, and dedicated involvement in civic life, Lakeland is lucky to have SCMH Architects in its midst! The Lakeland Area Chamber of Commerce would like to congratulate SCMH Architects as the Small Business of the Month for February. Wheeler Appraisals, LLC

THE

MATTERS OF

W A N T T O K N O W W HY B E in g A M E M B E R O F TH E L AK E L A N D A R E A C HA M B E R I S S O B E C O M I N G ? R E AD on . . .

CALENDaR

E V E N T H I GH L I GHT S

NEW MEMBERS

challenge

triumphchange

disabled support survivor different useless passion

amputation recovery depression sacrifice wounded alone family anger sympathy resentment damaged

March 29 | 11:30 a.m.

A second chance. A passion for those who sacrifice for our country. Major Ed Pulido U.S. Army (Retired) is considered to be one of the nation’s most honored and decorated military heroes. Injured in 2004 in a road side bomb explosion in Baquoba, Iraq, Ed soon found that the amputation of his left leg would be the building block for his work on behalf of veterans and their families. Major Pulido’s story is one of second chances and passion for those who sacrifice for our country. Join us for an afternoon of courage, sacrifice, and hope for the future. CommUnity Celebration MARCH 29 | 11:30 a.m. $30 LUNCH $350 Corporate Table

R I B B O N C U TT I N G S

Challenge. Triumph. Change This year’s CommUnity Celebration honors diversity and the human spirit with one of our nation’s heroes. August 17, 2004 was a life changing day for Major Ed Pulido, U.S. Army. That was the day that he lost his left leg in a roadside bomb while serving in Iraq. Major Pulido’s story of courage and sacrifice has been featured in Time Magazine, PGA Magazine, Fox News, and CNN. During his time in the hospital he experienced the inner darkness that one might expect in such a situation. It was during this time that he knew he had choices. He chose to use that experience for the good of others, which also helped in his healing. His message is one that reminds us that there are many people with physical challenges in our community who can do great things. While his injuries were sustained while serving our country, there are many other people who live with physical challenges from other origins. The message is for us all. The annual CommUnity Celebration is hosted by the Lakeland Area Chamber of Commerce for the sole purpose of bringing members of our community together to celebrate our diversities. Attendees leave the event feeling inspired and encouraged. Over the years, speakers have shared storied of adversity with outcomes that not only show survival, but success. Join us for Major Pulido’s moving personal story of challenge, triumph and change.

major ed pulido

warrior for freedom, llc

Supporting Sponsors:

Bank of Central Florida Leadership Lakeland Alumni Association Lunz Prebor Fowler Architects Watson Clinic LLP

Patron Sponsor: CEMEX

FORUM FOR BUSINESS

MARCH 2012 dates thur 08

thur 15

thur 22 thur 29

fri 30

Thursday, March 8 Schmooze a’Palooza

11:30 a.m. West Caribbean Cuban Restaurant 2215 S Combee Rd

Thursday, March 15 Business After Hours

thur 08

Thursday, March 8 Leadership Lakeland XXIX – Area Economy Day

mon 12

Monday, March 12 EMERGE Lakeland Steering Committee 3:45 p.m.

5:30 p.m. Office Furniture Depot 2440 US Highway 98 N

Thursday, March 22 EMERGE Lakeland Casino Party

wed 14

Thursday, april 26 (tentative) Legislative Wrap Up Breakfast

may 2527

May 25-27 North With the Tigers

Lakeland Yacht & Country Club 929 Lake Hollingsworth Drive

Minnestoa Twins Target Field, Minneapolis

Wednesday, march 14 Government Affairs 8:00 a.m.

Wednesday, march 14 businessvoice of greater lakeland

5:30 p.m. Preservation Hall

9:00 a.m.

Thursday, March 29 CommUnity Celebration 11:30 a.m. The Lakeland Center 701 W Lime St

Friday, March 30 Leadership Lakeland Class XXX

wed 21

Wednesday, march 21 Executive Committee Meeting

thur 22

Thursday, march 22 SCORE Roundtable

wed 28

Wednesday, march 28 Board of Directors Meeting

Nominations Due by 4 P.M.

monday

apr 26

tuesday

4:00 p.m.

7:30 a.m. Chamber Briefing Room

Noon Lakeland Yacht & Country Club 929 Lake Hollingsworth Drive

wednesday

thursday

friday

sat

sun

Leadership Lakeland XXix area economy day Schmooze a’ Palooza 11:30 a.m.

EMERGE Lakeland Steering Committee 3:45 p.m.

14 Government Affairs 8:00 a.m.

21 Executive Committee Meeting 4:00 p.m.

28 Board of Directors Meeting | Noon

Business After Hours 5:30 p.m.

BusinessVoice of Greater Lakeland | 9:00 a.m.

FORUM FOR BUSINESS

22 SCORE Business Roundtable | 7:30 a.m. emerge lakeland casino party | 5:30 p.m.

29 CommUnity Celebration 11:30 a.m.

leadership lakeland class xxx Nominations Due by 4 P.M.

Even t H I G H L I G H T S business after hours

01 | Brian Waller of Waller

Construction, Inc. was presented the Plaque of Appreciation by Chairman of the Board, Walker Wilkerson (CliftonLarsonAllen LLP).

02 | Members enjoyed networking

outside the beautifully remodeled Waller Design Center showroom.

Economic Forecast Breakfast On January 12, Allen & Company of Florida, inc. and the Lakeland Area Chamber of Commerce hosted the 25th Annual Economic Forecast Breakfast, providing attendees with a look at the economic forecast for 2012.

Finkbeiner Photography 03 | Lakeland Area Chamber of

Commerce Chairman of the Board Walker Wilkerson (CliftonLarsonAllen LLP), Lakeland Area Chamber of Commerce President, Kathleen Munson, Economist Brian Wesbury, First Trust Advisors, LP, Ralph Allen, Chairman of the Board, Allen & Company of Florida, Inc., Economist, Dr. Tony Villamil, The Washington Economics Group, Inc., V.P. & Corporate Secretary/Treasurer, Laura Hawley, Allen & Company of Florida, Inc., and President/CEO, Keith Albritton, Allen & Company of Florida, Inc.

04 | Rod Crowley, Southern Wine &

Spirits of Florida starts the morning off with breakfast before the program begins.

05 | Stephanie Campbell, Polk

State College, Joe P. Ruthven and Sarah Hartsfield, The Ruthvens, talk economics before hearing from Brian Wesbury and Dr. Tony Villamil at the 25th Annual Economic Forecast Breakfast.

FORUM FOR BUSINESS

Cha

mbe

r me

$2,6 mbe

m e m ber renewals 20

years

travel to

Tuscany October 31-November 8

Nine Days, Seven Nights Including Hotel, Meals, Day Trips and Airfare from Tampa

1 9 4 0 | 7 0 Ye a rs Mine & Mill Supply Co.

1 9 4 4 | 6 8 Ye a rs Nathan’s Men’s Store

1 9 4 5 | 6 7 Ye a rs Boring

1 9 5 0 | 6 2 Ye a rs Phillips Photographers

1 9 5 1 | 6 1 Ye a rs Publix Super Markets, Inc.

Deluxe air-conditioned motor coach Full-day guided tour of Florence Full-day guided tour of Siena and San Gimignano Additional options:

1 9 8 6 | 2 6 Ye a rs Greg’s Hallmark Shoppe

1 9 8 8 | 2 4 Ye a rs LeMan’s Apartment Suites Troiana & Roberts, P.A. March of Dimes Foundation

1 9 8 9 | 2 3 Ye a rs Eye Express

1 9 9 0 | 2 2 Ye a rs Lakeland Regional Medical Center Foundation

1 9 9 1 | 2 1 Ye a rs

Jenkins Lincoln Mercury

J.H. Ham Engineering, Inc.

1 9 5 9 | 5 3 Ye a rs

1 9 9 2 | 2 0 Ye a rs

Hardy’s Industries, Inc. Fletcher Printing Co., Inc.

E. Harold Wilson, Inc. DBA Wilson Electric Co.

1 9 6 2 | 5 0 Ye a rs Farm Credit of Central Florida, ACA

1 9 6 4 | 4 8 Ye a rs Merrill Lynch, Pierce, Fenner & Smith, Inc.

1 9 6 6 | 4 6 Ye a rs

A tour of the Chianti Region with a wine tasting and lunch at a local winery

A meeting with a business similar to yours

Family Eye Center South LLC

1 9 5 4 | 5 8 Ye a rs

Momentive Specialty Chemicals

A cooking class led by a local chef

Givaudan Flavors Signs & Specialties, Inc.

Joyner Lumber and Supply Co.

A 2-day extension to Rome at the end of the trip

A tour of Montecatini/Cinque Terre in the Liguria Region, five small villages suspended between sea and earth

Brett Blackmon, Inc

Newberry’s Refrigeration, Inc.

1 9 5 6 | 5 6 Ye a rs

Daily breakfasts and dinners

Hilliard & Dietrich Orthodontics

1 9 5 2 | 6 0 Ye a rs

Bernie Little Distributors

First class hotel accommodations

Peace River Center Register Construction & Engineering, Inc.

1 9 8 5 | 2 7 Ye a rs

Watson Clinic LLP

Includes roundtrip transportation from Tampa

1 9 8 4 | 2 8 Ye a rs

1 9 6 9 | 4 3 Ye a rs

years Office Furniture Depot, Inc. Ybor Cigar & Spirits, Inc.

Jefferson-Allsopp, Inc.

1 9 7 2 | 4 0 Ye a rs BB& T

1 9 7 3 | 3 8 Ye a rs Sligh Clinic of Chiropractic, Inc.

Join us as we explore the endless opportunities that Tuscany has to offer!

Beasley, Bryant & Company, CPA’s, P.A.

Italy.LakelandChamber.com

The Avenue Hotel Lakeland

1 9 7 5 | 3 7 Ye a rs 1 9 7 6 | 3 5 Ye a rs

years Amedisys Home Health Champagne Investments, LLC Daniel Medina, P.A.

1 9 7 9 | 3 3 Ye a rs Heacock Insurance Group

1 9 8 0 | 3 2 Ye a rs Morgan Stanley Smith Barney

years

1 9 8 2 | 3 0 Ye a rs

Environmental Compliance Services, Inc.

Springer-Peterson Roofing & Sheet Metal, Inc.

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Common Ground Environmental, Inc. Huntington At Sundance Apartments

1 9 8 3 | 2 9 Ye a rs

The Lighting Hut, Inc.

Harley-Davidson/Buell of Lakeland, Inc.

TARA Industrial Packaging Products

RIBBO N C U T T I N G S Special thanks to Mayor Gow Fields, Commissioner Justin Troller, Commissioner Edie Yates, Congressman Dennis Ross and all the Board Members and Chamber Champions who truly make these ceremonies special events.

Weber Environmental Services, Inc. Winter Haven, FL 33880 5935 State Road 542 W | (863) 551-1820 www.WeberES.com

Southland Suites of Lakeland

Edward Jones Investments/Laura Lear Lakeland, FL 33803 3019 Lakeland Highlands Rd | (863) 688-3440 www.EdwardJones.com

Options for Women Pregnancy Help Clinic, Inc.

Lakeland, FL 33813

4250 Lakeland Highlands Rd | (863) 701-7820 www.BrookDaleLiving.com

4435 Florida National Dr | (863) 682-5763 www.OptionsforWomenPhc.com

Chamber Presents Terracotta Warrior to Polk Museum of Art The Lakeland Area Chamber of Commerce offered a trip to China in October, 2011. As a symbol of the relationship built between the Chamber and the tour provider, a replica of the famous Terracotta Warrior in Xiâ&#x20AC;&#x2122;an was delivered as a gift. The Terracotta Army is a collection of sculptures dating from the 3rd century BC that depict the armies of Qin Shi Huang, the first Emperor of China. The Chamber was proud to present this 600 lb work of art to the Polk Museum of Art, where it will be stored for a future exhibition. Kathleen Munson, President and Alice Hunt, 2011 Chairman of the Board present the Terracotta Warrior to Adam Justice, Museum Curator and Pal Powell, Senior Executive Assistant and Interim Director. Carolyn Jackson was the host to the 40 travelers to China.

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N E W MEMBERS ADT Fire and Safety

5471 W Waters Ave Tampa, FL 33634 (813) 362-3427 ADT.com Amy Whelan Security Services/Systems

Central Florida Postal Credit Union 2800 Lakeland Hills Blvd Lakeland, FL 33805 (863) 682-5142 CFPCU.org Mike Andrews Credit Unions

Gator Waste & Recycling

1048 ½ US Hwy 92 W Auburndale, FL 33823 (863) 875-7811 GoGatorWaste.com Charles Rizzo Jr. Garbage Collection/Recycling

Business Records Storage & Retrieval 3216 Winter Lake Rd Lakeland, FL 33803 (863) 667-0622 BRSR.com Andrew Van Emden Document Management

Lakeland Moving and Storage 3216 Winter Lake Rd Lakeland, FL 33803 (863) 666-2700 BRSR.com Mark Taggart Movers

Martin’s Landing Apartments 3520 Cleveland Heights Blvd Lakeland, FL 33803 (863) 646-5006 Jeannean Conner Apartments

Above and Beyond Compassionate Care, LLC

Call to Schedule an Appointment (863) 816-5802 AboveandBeyondCompassionateCare.com Stephen Dangelico Home Health Care

Grace Manor Suites

Thursday, March 8, 2012 11:30 a.m. - 1:00 p.m. West Caribbean Cuban Restaurant 2215 S Combee Rd

$25 Members Only Limited Seating

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4620 N Socrum Loop Rd Lakeland, FL 33809 (863) 577-0977 GraceManorSuites.com Lori Garrard Assisted Living

Florida’s Own Construction Services, Inc. 718 S Saddle Creek Farm Rd Lakeland, FL 33801 (863) 698-3514 Aaron Hodges Construction

ABC Destinations

300 Broadacres Dr, Ste 400 Bloomfield, NJ 07003 (973) 233-6927 ABCDestinations.com Carl Monticelli Travel Agencies

Now Invited, LLC

Call to Schedule an Appointment (612) 968-7860 NowInvited.com Paul Sunburg Advertising

2 Sisters Events & Design

Call to Schedule an Appointment (863) 698-6978 2SistersEvents.com Shawna Carpenter Event Planning/Coordinator/Supplies

The Best Lawn and Pest Control, Inc. Call to Schedule an Appointment (863) 617-0250 TheBestLawnAndPestControl.com Suzanne Savage Lawn Maintenance

Video Conversions of Florida

Call to Schedule an Appointment (813) 758-3181 VidConFL.com David Croxton Video Service/Production

Fuel Community Church PO Box 1032 Mango, FL 33550 (863) 370-9805 Kevin Busse Churches

Fun Affordable Inflatables

Call to Schedule an Appointment (863) 712-4317 FunAffordableInflatables.com Vicki Watson Entertainment Fun Center

Mildred’s Florist LLC 5504 US Highway 98 N Lakeland, FL 33809 (863) 858-2219 FloristLakelandFl.com Angelene Davis Florists

Texas Roadhouse

3621 S Florida Ave Lakeland, FL 33803 (863) 603-7427 TexasRoadhouse.com Johnny White Restaurants

Live the Life Ministries, Inc. 5120 S Florida Ave, Ste. 3 Lakeland, FL 33813 (863) 644-5433 LifetheLife.org Amanda May Associations

Bank of Central Florida

“My bank is interested in helping us be successful.” …Dean Boring | President/CEO, Boring Business Systems

Boring Business Systems is the area’s top seller of Canon, Konica Minolta and HP equipment with sales predicted to increase by 12% next year. Dean Boring is proud that his customers can rely on his team of professionals for personal service and fast, reliable solutions.

Boring Business Systems competes against multimillion dollar regional companies by offering customers more selection, service and technology.

“Our company is like Bank of Central Florida. We can react faster, are more responsive, and more competitive in our industry,” says Boring.

www.bankofcentralflorida.com

Mobile Banking now available

Member FDIC

Downtown Lakeland 101 South Florida Avenue 863-682-7100

South Lakeland 5015 South Florida Avenue 863-701-2685

Bartow 515 North Broadway Avenue 863-534-3585 FORUM FOR BUSINESS

Coldwell Banker Commercial Saunders Ralston Dantzler Realty, LLC

CHAMBER

ON THE

MOVE

SUN ‘n FUN Fly-In Announces the appointment of Ben R. Coleman as Safety Advisor to the President. Coleman will serve as the resident safety advisor for the Fly-In and the Florida Air Museum, drawing on more than 38 years of aviation experience including service as an NTSB investigator and as an FAA safety inspector.

Daniel D. Moody, Attorney & Pilot Tampa International Airport

Lakeland & Bartow Offices www.moodylaw.com

C oldwell Banker Commercial Saunders Real Estate Richard Dempsey, ALC, Realtor®, and sales associate has been awarded the Realtor® of the Year by the Lakeland Association of Realtors® (LAR). Realtor® of the Year is the highest honor bestowed upon a LAR member and honors those members who are active in the association, provide outstanding service to the profession and the community, and exhibit high principals.

BB&T Susan Maurer has been named as area executive for Polk County. She will oversee the daily operations and nearly 60 employees at BB&T’s 11 Polk County locations. Maurer, 51, is a 35-year veteran of the financial services industry and most recently served as area executive for Collier County. She will now focus her efforts on BB&T’s continued growth in Polk County.

Each month, the Chamber enlists the help of 20 volunteers to mentor new and current members with involvement in Chamber events and programs. This month, the Chamber staff would like to recognize Ms. DeeDee Jones, owner of King’s Court Gowns for her outstanding attention to Chamber members and attendance at events! DeeDee is a wonderful asset to the Chamber and to the Lakeland community!

dee dee jones

King’s court gowns

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Kyle Vreeland, REALTOR® and sales associate, was recently appointed to the Housing Authority’s Board of Commissioners, by Mayor Gow Fields. Joining six other commissioners on the board, Vreeland is appointed to a 4-year term of office. Vreeland is a recognized expert on retail properties in Polk County, including restaurants. Jonathan Barreras recently joined the firm as Business Information Systems Analyst. Jonathan is responsible for the information technology systems, database management, technical projects, and Web site projects for both CBCSRD and Coldwell Banker Commercial Saunders Real Estate. Jonathan brings to the companies his strong experience in IT problem solving, computer networking, small business computer environments, and specialized CAD architectural drawing skills. Anil Merai has recently joined the firm as Realtor® and sales associate. Anil specializes in general commercial real estate, such as retail, gas stations, convenience stores, office, multifamily, and investment properties.

Polk State College Recently donated about 100 soccer uniforms, more than 50 backpacks and several warm-up outfits to A Millien Dreams Foundation in Leogane, Haiti. Polk State Chain of Lakes Collegiate High School students collected the donations during a service-learning project designed to increase fitness and health awareness.

All Saints’ Academy Pleased to announce the appointment of Chris Pearce as Middle School Dean of Students. This newly created position demonstrates ASA’s commitment to supporting and enhancing the unique identity of the middle school program. Mr. Pearce will assume the role in August 2012, coinciding with the opening of the new Barnett Learning Commons.

CPS Investment Advisors Employees made the holiday season brighter for military veterans and their families with a donation to the Fisher House at the James A. Haley Veteran’s Hospital in Tampa. The partners and staff of the CPA firm presented a check for $2,079 to Fisher House representative Paula Velenc in December. The Fisher House is a “home away from home” for military families to be close to a loved one receiving medical care at the hospital.

Hamic, Jones, Hamic & Sturwold, P.A. Celebrates 50 years in business! Since 1961, they have provided individuals and businesses with quality tax, accounting, and business consulting services. “We are proud to have earned the appreciation and respect of clients and our community through hard work and commitment to excellence”

january Tourism Inquiries During the month of January, our Visitor Information Center assisted hundreds of individuals, answering questions pertaining to Chamber member businesses and the Lakeland community. Walk-in Visitors............................................ 417 Relocation Response Mailings............... 6 Relocation Response (Walk In)............... 27 Accommodations........................................ 3 Winter Accommodations......................... 0 Visitor Information Mailings ................ 31 Visitor Center E-mail Inquiries............... 60

hat’s o f f ! t o c h a m b e r members 01

hat’s off! to chamber members Each year, nearly 100 volunteers assist the Chamber in delivering new membership materials to our 1,600 members. This year, volunteers were surprised by six “Secret Hat” companies and a $25 gift! 01 | Members listen as Chamber

Chairman Walker Wilkerson welcomes and thanks them for their cooperation at January’s Hats Off ! Event hosted by Florida Technical College.

02 | Hat’s Off Host Florida Technical

College students volunteered to make Chamber volunteers a delicious breakfast to energize them for the morning’s deliveries.

03 | Secret Hat participants Cynthia

Basalone and Jean Wright of Action Home Care, Inc. present to Barry Williams of Weber Environmental Services.

04 | Secret Hat participant Karen

Purvis-Kaplan of Two Men and a Truck presents to Andrea Mills of Massage by Andrea.

05 | Secret Hat Pyramid Computers

presents to Sonia Browning of Bagley Idea Pros.

06 | Secret Hat participant Matt

Maurer of Tijuana Flats Burrito Company presents to Terence and Marilyn Stevens of the National Kidney Foundation of Florida.

07 | Secret Hat participant Amy

Grayson-Fuqua of Keller Williams Realty presents to Matt Bishop of Edward Jones Investments.

08 | Secret Hat participant Steve Carey

of Serious Exercise presents to Mary McQueen of McQueen Marking LLC.

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L e a dership Lakeland C l a sses “Give Back”

Suzette Welling Class 27

Officially, the Leadership Lakeland program is a one year commitment, but the commitment for some of the graduating classes unofficially continues well past graduation. All graduates are encouraged to join the Leadership Lakeland Alumni Association, a strong and valuable organization with a formalized plan for each year including social, educational, and philanthropic activities to benefit the community. Beyond membership with the Alumni Association, many classes continue to get together throughout the year. Leadership Lakeland Class 27 used their December Holiday Party to not only to socialize and reminisce, but also to decide on its annual community project for 2012. After each member shared his or her idea at the gathering, a dilemma arose. With so many community needs and such great group diversity, it was challenging to focus efforts on just one project. The class addressed this dilemma by electing to take on four service projects for 2012. All projects were dropped in a hat, and one was drawn for each quarter. Coincidentally, all four projects have a common thread – children!

The first quarter service project is Polk County School Board’s Project Fill-A-Bag. Project Fill-A-Bag assists Polk County public school students who meet the federal criteria as homeless or who are at risk of becoming homeless. More than 1,411 students throughout the district are in need of necessities. From washcloths to toothbrushes, the class collected a wide assortment of hygiene needs to fill storage bags. ontact cindy green at (863) 838-6836 if you would C like to help with any hygiene items.

CONNECT ] LeadershipLakeland Alum.com 18

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The Achievement Academy will be the focus of Class 27’s second quarter project. The Academy assists children with special needs to help them reach their maximum potential by providing quality education, therapy and family support. With the Achievement Academy mission and their needs in mind, Class 27 will be in attendance for the Hope for Brighter Futures luncheon on May 9 at Lakeland Yacht and Country Club. They also will volunteer for the organization’s annual Pigeon Pull event on Saturday, May 19 at Sellawood at J & M Ranch in Lakeland. ontact Terry Brigman at (863) 255-0832 C for more information.

During the summer months, The DiapersForAll project will be the class focus. Inspired by the birth of their beautiful daughter,Â Shannon Lanier and DavidÂ Steele establishedÂ this program toÂ provide diapers to financially strapped families. Shannon and David partnered with Catholic Charities of Central Florida to establish a fund that focuses on collecting and distributing diapers to local families. F or more information, go to DiapersForAll.orgÂ or call Catholic Charities of Central Florida at (863) 686-7153 and askÂ for Brenda Reddout. Class 27â&#x20AC;&#x2122;s final project of the year will be volunteering for Junior Achievement.Â This nonprofit organizationÂ employs community volunteers to educate and inspire young people to succeed in our global economy.Â Since 1997, volunteers and business partners have been teaching students at all grade levels in Polk County classrooms about finances and careers. Class 27 will adopt a Polk County school and teach the students in its classrooms using curriculum provided by Junior Achievement. I f you would like to learn more about this project, contact Lisa Oliver at (863) 838-6691.

leadership polk During the 10-month Leadership

Nominations accepted: April 2-30, 2012

Polk course, class members visit

Application period: May 1-31, 2012

discuss â&#x20AC;&#x153;hot topicsâ&#x20AC;? within Polk

Decision letters mailed no later than June 29, 2012

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Nomination & Application S c h edu l e

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all 17 municipalities in Polk County, Visionâ&#x20AC;&#x2122;s areas of focus, and create relationships with community leaders from across the county.

Leadership Polk Class VI will run from August 2012-May 2013.

Leadership Polk will be accepting nominations from April 2-30. Graduates of local Leadership programs are eligible for nomination. Only those who are nominated will be invited to submit an application.

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For more information about the Leadership Polk program please visit PolkVision.com or email April Mucci, Program Coordinator, at LeadershipPolk@PolkVision.com.

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Gow Fields, Mayor Profession: Insurance Employer: Owner, Fields & Company, Inc.

Committee Assignments • Utility Committee* • Airport Advisory Board* • American Public Power Association • Florida League of Mayors • Lakeland Area Mass Transit Director • Transportation Planning Organization (TPO) • Polk Transit Authority

Contact: gow.fields@lakelandgov.net

keith merritt District: northeast profession: law employer: owner, merritt law, p.a.

Committee assignments • Community Development • Real Estate and Transportation • Utility • Lakeland Area Mass Transit District • Transportation Planning Organization

Contact: keith.merritt@lakelandgov.net

Justin Troller

District : at large profession: teaching Employer: Polk County School Board, Lakeland High School

Committee Assignments • Community Development* • Municipal Boards and Appointments • Utility • Airport Advisory Board • Sun-n-Fun Board of Directors • Transportation Planning Organization

Contact: justin.troller@lakelandgov.net

* Denotes Chairperson Italics - Denotes Special Assignments 20

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Edie Yates District: Southeast Profession: CPA/Accounting Employer: Senior Partner, Baylis & Company PA CPA’s

Committee Assignments: • Finance* • Legislative • Real Estate & Transportation • Utility • Central Florida Regional Planning Council • Tourist Development Council

tact: edith.yates@lakelandgov.net Con

Howard Wiggs District: At Large Profession: Business, Marketing/Advertising Employer: Co-Owner, Bagley Advertising

Committee Assignments: • Legislative* • Finance • Municipal Boards and Committees • Utility • Florida League of CitiesBoard of Directors & Legislative Committee • Mid Town CRA • Lakeland Vision • Transportation Planning Organization

Contact: howard.wiggs@lakelandgov.net

Don Selvage District: Southwest Profession: Human Resources Employer: Owner, SHR Human Resources, LLC

City Commission Contact Info: 228 South Massachusetts Ave Lakeland, FL 33801-5086

P. (863) 834-6005 | F. (863) 834-8402 www.lakelandgov.net

Committee Assignments: • Real Estate and Transportation* • Utility • Lakeland Area Mass Transit District • Lakeland Downtown Development Authority • Polk Transit Authority • Transportation Planning Organization

Contact: Donald.selvage@lakelandgov.net

Take Advantage of LakelandChamber.com Highlights:

Search Engine Exposure Millions of local searches each year

Targeted Audience

Visitors looking for local businesses

phillip walker District:northwest Profession:insurance employer: owner, phillip walker allstate insurnce

Committee assignments • Municipal Boards and Committees* • Community Development Phillip Walker • Finance District: Northwest • Legislative Profession: Insurance • Utility Owner, Phillip Walker Allstate Employer: Insurance • Enterprise Zone Development Agency • Florida League of Cities-Legislative Committee Assignments: Committee • Municipal Boards and Committees* • Mid Town CRA • Community Development • Transportation Planning Organization • Finance • Legislative Phillip.walker@lakelandgov.net • UContact: tility • Enterprise Zone Development Agency • Florida League of Cities-Legislative Committee

Outstanding Visibility Premium ad positions

Trusted Resource

Capitalize on the Chamber Brand

Our Web site expert will be onsite March 5-9 Make your appointment today to learn more about maximizing your membership investment with the Chamber’s online resources.

Contact Matt Volk at (877) 231-4970 Ext. 142 FORUM FOR BUSINESS

COMMON

TA S T E

a of local business o n e c u p at a t i m e

The Common Grounds member feature gives your business the opportunity to showcase â&#x20AC;&#x153;a day in the lifeâ&#x20AC;? of your employees and customers. Each month, one of the door prizes at the Business After Hours event will be a Common Grounds Lakeland Chamber coffee mug & the opportunity to submit a 350 word article about your local business.

B y T h om a s a n d S us a n M y ers | Clear Thinking LLc ClearThinkingllc.com - ClearThinkingInstitute.com â&#x20AC;&#x201C; QRLeader.com Building a business is building a dream. Building upon something we firmly believe in and know could be a success. However, statistics show that 90% of all businesses fail within the first 5 years, and an even higher percentage never achieve their potential. Clear Thinking was developed to give businesses a new look into what their purpose and pursuits are and to assist these businesses in reaching their ultimate potential. We have more than 60 years of combined experience in various organizations from Hollywood, to Wall Street, to the beaches of Hawaii, and have assisted companies in achieving success in business, sales and personnel development. Our purpose is to get behind businesses we believe in and work with them to develop and implement a strategy for growth and development. Our measure for success is seeing our clients build revenue, create jobs, and grow in their community. A major part of our company has been in education. Our Clear Thinking Institute offers 10 courses that our organization has taught to more than 20,000 professionals around the world. It offers a unique way to understand how we perceive things in our personal and business life and a new perspective of growth that has launched many successful entrepreneurs. Today we have clients located in San Francisco, San Diego and all across Florida. Using collaboration technology and face-to-face meetings, we develop relationships that assure success and prosperity. Some of our recent launches have been HeartThreads Clothing, SafeTFirst Corporation, Execbag and the New Mayan Calendar. Using the latest in Internet marketing techniques, we are continuing to develop these companies. Most recently we have launched QR Leader partnering with a company in Clearwater, FL offering a high-value, Mobile web presence with a low-cost 30 second professionally produced video commercial. This exciting new venture provides our clients with a unique new way to build their business. Lakeland has been extremely good to us and we are proud to be a member of the Chamber of Commerce. We are always looking for new businesses to partner with and look forward to contributing to the success of our community. 22

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GO TIGERS!

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RETURN SERVICE REQUESTED

Lakeland Area Chamber of Commerce P.O. Box 3607 â&#x20AC;˘ Lakeland, FL 33802 - 3607

BUSINESS

H URS

AFTER

MARCH 15 5:30 - 7:30 p.m. 2440 US Highway 98 North $10 Chamber Member ~ $30 Potential Chamber Member

Your R.S.V.P. is appreciated! Visit LakelandChamber.com to register.

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