2023/24 Business Student Handbook (updated 01/05/2024)

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Lakeland College

www.lakelandcollege.ca

BUSINESS Student Handbook 2023 – 2024

Chair: Roxene Lockhart Office: 2044 Phone: 780.871.5715 E-mail: roxene.lockhart@lakelandcollege.ca

Academic Advisor: Brandi Mandes Office: 2045 Phone: 780.871.5755 E-mail: brandi.mandes@lakelandcollege.ca

Mission: To inspire lifelong learning and leadership through experience, excellence, and innovation. Vision: Transforming the future through innovative learning. Values: Learner success, integrity, respect, community, excellence, innovation.


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TABLE OF CONTENTS Welcome to the Business Program ......................................................................................................3 Important Dates .......................................................................................................................................3 Course Information .................................................................................................................................4 A. Business Programs Offered at Lakeland College ...................................................................................4 B. Course Selection and Changes/Audit......................................................................................................4 C. Repeating Courses .....................................................................................................................................4

Grades ....................................................................................................................................................... 5 A. Business Program Grade Strip .................................................................................................................5 B. How to Calculate your GPA.......................................................................................................................5 C. Satisfactory and Unsatisfactory Performance .........................................................................................6 D. Academic Probation and Suspension ......................................................................................................6 E. Dean’s Honor Roll.......................................................................................................................................7 F. Official Transcripts.......................................................................................................................................7 G. Final Grades................................................................................................................................................7 H. Graduation Requirements......................................................................................................................... 7

Business Program Guidelines ...............................................................................................................7 A.

Roles and Responsibilities ....................................................................................................................7

B.

Business Program Policies & Academic Regulations .......................................................................9 a. Attendance Policy .................................................................................................................... 9 b. Academic Integrity ..................................................................................................................9 c. Examination Policies and Regulations ...................................................................................9 d. Challenge Exams .................................................................................................................. 10 e. Rewrite Exams........................................................................................................................ 10 f. Handling of Student Marks/Assignments/Exams ............................................................... 10 g. Electronic Device Use .......................................................................................................... 10 h. Travel in Inclement Weather ............................................................................................... 11 i. Assignment Submission ....................................................................................................... 11 j. Formal Revaluation of an Assigned Mark........................................................................... 11 k. Student Fees ......................................................................................................................... 11 l. Financial Aid & Awards ........................................................................................................ 11

Lakeland College Account Access Information ................................................................................12 A.

Computer Access ............................................................................................................................. 13

B.

My Lakeland ...................................................................................................................................... 13

C.

Desire2Learn (D2L)........................................................................................................................... 13

D.

Commonly asked Technology Questions ...................................................................................... 13

Faculty and Staff ................................................................................................................................... 14 Lakeland College Services for Students .......................................................................................... 15

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WELCOME TO LAKELAND COLLEGE BUSINESS PROGRAM Congratulations on your decision to pursue studies in the Business program. We welcome you to Lakeland College and wish you success in reaching your goals. This program guide provides important information to all students enrolled in the Business department. Students are responsible to read this guide at the beginning of the semester and be aware of the policies and procedures. The Lakeland College Student Policies & Procedures document is referred to throughout this handbook. Please review the link for a complete listing of current policies and procedures. IMPORTANT DATES FOR 2023–2024 ACADEMIC YEAR August 14, 2023

Fees due for fall term

September 5, 2023

Registration Day

September 6, 2023

Classes begin for fall term

September 13, 2023

Last day to add courses

September 25, 2023

Last day to drop courses. Last day to withdraw from College with full refund.

October 2, 2023

In lieu of National Day for Truth & Reconciliation observed – College closed

October 9, 2023

Thanksgiving Day — College closed

November 6, 2023

Last day to withdraw from fall term courses with “W” grade or to change from “credit” to “audit”

November 9, 2023

Fall break for students

November 10, 2023

In lieu of Remembrance Day — College closed

December 8, 2023

Fees due for winter term

December 11 — 15, 2023 Fall term final exams December 15, 2023

Last day of fall term

December 18 - January 2

Christmas break for students

December 25 - January 2

College closed

January 3, 2024

Classes begin for winter term

January 9, 2024

Last day to add courses

January 24, 2024

Last day to drop courses. Last day to withdraw from college with full refund of winter term fees.

February 19, 2024

Family day — College closed

February 20 - 23, 2024

Reading Week — Spring break for students in most programs

March 13, 2024

Last day to withdraw from winter term courses with “W” grade or change from “credit” to “audit”

March 29, 2024

Good Friday — College closed

April 1, 2024

Easter Monday — College closed

April 15 - 19, 2024

Winter term final exams

April 19, 2024

Last day of winter term for most Business programs

May 31, 2024

Lloydminster Convocation

This Academic Schedule and refund dates apply to most college programs commencing on September 5. This schedule does not include apprenticeship programs, programs with major work experience or practicum components, and continuing education courses. Please check with the Office of the Registrar or your program head for further information. Tentative Dates for 2024-25:

Registration Day: September 3, 2024 Last Day of Fall Term: December 13, 2024

First Day of Winter Term: January 7, 2025 Last Day of Winter Term: April 25, 2025 Lloydminster Convocation: May 30, 2025

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COURSE INFORMATION A. Business Programs Offered at Lakeland College

Lloydminster Campus Certificates (1 Year) • Accounting Technician • Administrative Professional • Business Administration (Please see Academic Advisor) Diploma (2 Year) – 5 Majors • Business Administration: Accounting • Business Administration: Real Estate Appraisal & Assessment • Business Administration: General • Business Administration: Small Business & Entrepreneurship • Business Administration: Marketing Post Diploma Degree (3 Year) – Athabasca University • Bachelor of Management Post Diploma Degree (4 Year) – Athabasca University • Bachelor of Commerce

B. Course Selection and Changes/Audit If you’ve made it this far, you will have met with the Academic Advisor to choose your courses. You can view your individualized schedule and print out a personalized weekly timetable at My Lakeland (www.lakelandcollege.ca/MyLakeland/). Keep this with you, so you know where you need to be and when. If you are thinking about withdrawing from a course because you are concerned about the material, your progress, your grades, etc., you should speak to your instructor first. Sometimes, students are struggling and there is not time to recover and pass the course; however, if you act early, you may be able to get a peer tutor or access other resources and be successful in the course. To officially change your courses, you must see the Academic Advisor. Important withdrawal dates are listed in this handbook. Familiarize yourself with those dates as you may be eligible for a full or partial refund and withdrawing on or before the appropriate dates may affect your grades. Failure to meet the deadlines and/or follow the proper process may result in a failing grade (“WF” or “RW”), which is not what you want. The Academic Advisor may hold “drop-in days” on withdrawal days for students to do the necessary paperwork. The majority of students are taking courses for “credit” but do have the opportunity to switch to “audit” status. “Audit” means that you have paid for the course and will attend lectures but not complete assignments or earn a grade. This is most beneficial for students who are struggling in a course and are not likely to pass but plan to repeat the course at a later date. Refer to Procedure 5.88 of the Student Policies & Procedures manual on the Lakeland College website.

C. Repeating Courses 1. Students may attempt a particular course three times. However, students successfully completing a course are limited to one further attempt. 2. Students may attempt a practicum twice. However, students successfully completing a practicum may not attempt it again.

3. When a student has repeated a course, the higher mark shall count in the student’s cumulative GPA. While the lower mark will not count in the ending cumulative GPA, the record of this registration and mark will remain on the student’s transcript. Refer to Procedure 5.89 of the Student Policies & Procedures manual on the Lakeland College website. 4


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GRADES A. Grading System Lakeland College has adopted a system of letter grades with numeric values for reporting final grades. In special circumstances, permission may be given through the course approval process to use a pass/fail grading system. Final marks will be submitted to the Office of the Registrar by your instructor in the form of a Letter Grade. This grade will be assigned according to your achievement in a course. Each letter grade has a numeric value. The GPA is the weighted average of grades over a specific time period, calculated by dividing the sum of the grade points by the sum of the weights of the graded courses. Business Programs Percent Grade Conversion LETTER

F

D

D+

C-

C

C+

B-

B

B+

A-

A

A+

%

0-49

50-52

53-56

57-59

60-64

65-69

70-74

75-79

80-84

85-89

90-94

95-100

POINTS

0.00

1.00

1.30

1.70

2.00

2.30

2.70

3.00

3.30

3.70

4.00

4.00

Fail

Minimal Pass

Satisfactory

Good

Excellent

B. How to Calculate Your GPA (Grade Point Average) in the Business Programs 1. Collect your percentage (%) or letter grade (X+) marks for each class. 2. Convert each mark to point form using the four-point scale shown below. This scale can also be found in the course outline. (%)

0-49

50-52

53-56

57-59

60-64

65-69

70-74

75-79

80-84

85-89

90-94

95100

(X+)

F

D

D+

C-

C

C+

B-

B

B+

A-

A

A+

Points

0.0

1.00

1.30

1.70

2.00

2.30

2.70

3.00

3.30

3.70

4.00

4.00

e.g. AC130 → 67% → C+ = 2.3 points 3. For each class, multiply your point score by the number of credits in the course. e.g. AC130 → 2.30 (3 credits) = 6.9 points earned 4. When you have calculated the grade points earned for each course, add them together. AC 130

2.3 (3)

=

6.9

AC 230

2.7 (3)

=

8.1

CO 110

2.0 (3)

=

6.0

EC 111

3.0 (3)

=

9.0

BA 120

2.3 (3)

=

6.9

Total Grade Points Earned

5.

36.9

Add together the total available credits from all of your courses. e.g. 3 + 3 + 3 + 3 + 3 = 15 credits 6. Calculate your GPA for this semester: GPA = total grade points earned divided by total credits attempted e.g. 34.9 ÷ by 15 = 2.3266666 which is rounded to 2.33

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Additional Grading Symbols AC Advance Credit

Awarded to students with informal learning experience.

AU Audit

Student attended course on a regular basis. Performance not evaluated. No credit earned. Not calculated in GPA.

CC Challenge Credit

Credit earned for successfully challenging an examination. Not calculated in GPA.

CF

Challenge Fail

IN

Incomplete

IP

In Progress

Student failed to demonstrate a satisfactory level of achievement. No credit earned. Not calculated in GPA. Academic performance satisfactory but course requirements not completed. A temporary grade awarded in special circumstances to students who require a specified amount of extra time (maximum six months) to complete course requirements. No credit earned. Not calculated in GPA. Incomplete will be changed to failing grade of F if course work not completed by prescribed deadline. A permanent grade awarded when course instruction continues after the prescribed end date for the term. No credit earned. Not calculated in GPA.

MD Mark Delayed

Awarded as an interim grade in situations where marks submission is delayed.

P/F Pass/Fail

Awarded as final grade in specially designated courses as stated in the course outline. Credit earned for Pass grade. Not calculated in GPA.

RW Required to Withdraw

Suspension from a course. No credit earned. Calculated as failing grade in GPA.

TC

Transfer Credit

Awarded to students with prior formal learning experience.

W

Withdrawal

Student officially withdrew from the course prior to the prescribed deadline. No credit earned. Not calculated in GPA.

WF Withdrawal with Failure

Student withdrew from the course after the prescribed deadline. No credit earned. Calculated as a failing grade in GPA.

Refer to Procedure 5.66 of the Student Policies & Procedures manual on the Lakeland College website.

C. Satisfactory and Unsatisfactory Performance You are encouraged to set personal goals and strive for the highest grades possible in order to keep transfer options open. Many post-secondary programs are competitive and require competitive GPAs. As per the chart on p.5, grades of “C” (which means an overall GPA of 2.0) are considered “satisfactory” but may not be competitive enough to transfer to the institution and degree of your choice. Most students with a GPA below 2.0 will be unable to transfer. Students in this situation may receive a warning letter from the department Chair. Even though grades of “C-“or “D” are passing grades, they are considered a “minimal pass” and may jeopardize your opportunities to transfer and complete a degree. Therefore, be sure to access the resources available and ask for help before things fall apart.

D. Academic Probation and Suspension In accordance with Procedure 5.63 of the Student Policies & Procedures manual, Lakeland College students must satisfy minimum standards of academic performance and adhere to standards for behavior and attendance. Probation is a method of alerting students that they are not meeting these standards and that improvement is necessary for successful program completion. Students who are placed on Academic Probation are not considered “in good standing.” Good standing is necessary to be eligible for awards or bursaries or to participate in college athletics pro- grams. Business students who fail to meet the minimum GPA requirement of 2.00 or above will be placed on Aca- demic Probation by the Registrar for a minimum of one academic term. After review of the student’s performance at the end of the probationary period, the Department Chair may recommend that the student be released from probation, continued on probation, or suspended from college. See Procedure 5.78 of the Student Policies & Procedures manual for more information on Academic Suspension. Students who have concerns about their academic performance are encouraged to speak to their instructors, the Academic Advisor, or Department Chair and to use the resources available such as tutorials, peer tutoring, or the Learning Commons. In order to avoid academic penalty, students must officially withdraw themselves from courses within the stated deadlines. 6


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E. Dean’s Honor Roll Full-time students who achieve a GPA of 3.50 and above at the end of a term will be recognized by the Dean of the academic school and will have their name published on the "Dean's Honor Roll" which will be displayed by each school. This is truly an honor!

F. Official Transcripts Official transcripts bear the Lakeland College seal and the signature of the Registrar or designate and are available at the request of the student and on payment of the current fee. You should note that most educational institutions and employers prefer that the transcript be mailed directly to them by the educational institution. To obtain an official transcript, complete the Transcript Request Form and submit to the Registrar’s Office (contact information provided on the form).

G. Final Grades Final grades are typically posted in the week following the end of the semester. You may view their final marks online by accessing your My Lakeland account.

H. Graduation Requirements You must achieve a cumulative grade point average (GPA) of 2.0 in order to graduate. You must complete an Application for Credential through your My Lakeland account in order to graduate and receive your parchment. Even if you do not plan to attend the convocation, an Application for Credential must be submitted to receive your credential. Student Services will send notification to you once the Application for Credential opens.

BUSINESS PROGRAM GUIDELINES Students who register at Lakeland College agree to abide by the rules and regulations of the institution and are expected to conduct themselves in a forthright and honest manner. Refer to the Procedure 5.11 Lakeland College Student Code of Conduct for more information.

A. Roles and Responsibilities The College experience works best when we communicate and work together. Here are some tips on how to do that:

Students and Advisors As a student, you are responsible for ensuring your course registration is complete and appropriate for your desired Business program. If you would like to change your intended major or career path, be sure to meet with the Academic Advisor as soon as possible. Each program has different course requirements, so do not assume that all of your courses will fit into all programs. Your Academic Advisor can help you weigh the pros and cons of making that change. Academic Advisors provide information and resources that help students make informed decisions about their transfer options and course selection.

Students and Faculty A good working relationship between instructor and student is important to student success. Part of the responsibility for achieving this relationship rests with you, the student. What can you do? The answer is not, of course, to simply try to please the instructor at all times without considering the quality of the teaching offered or its relation to your individual needs. You should feel free to respond positively or negatively to an instructor and be active in your own learning. Courtesy and frankness are necessary to maintain a satisfactory and productive relationship. Your instructors are approachable and welcome constructive feedback from students. If you are dissatisfied with the explanations you receive on an assignment, you should certainly request clarification. Instructors need feedback from you about both the successful and unsuccessful aspects of their teaching. To this end, you will be asked to complete course evaluations near the end of each academic term. 7


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You can expect your instructor: • to provide and review the course outline at the beginning of the course. • to explain the purpose, scope, and objectives of the course. • to give a clear schedule of material to be covered and assignments to be completed. • to make clear the purpose and scope of each lecture or class. • to explain assignments fully and clearly. • to specify evaluation procedures. • to evaluate students fairly according to the stated evaluation procedures. • to mark tests and papers and provide constructive feedback in a timely fashion. • to be available for consultation through posted office hours or arranged appointments. • to treat students with respect. • to refer students to the Learning Commons and other resources when necessary. Your instructor can expect you: • to stay up to date, keep good notes, and do all your work in a timely fashion. • to attend all classes regularly and punctually. • to come to class prepared to participate. • to hand assignments in on time. • to seek clarification of what you do not understand in classes or assignments, and to ask for further information as needed. • to review returned work. • to treat your instructors and College staff with respect. • to find out from other students what you have missed when you have been unable to attend a class. Instructors cannot give individual catch-up classes or notes. • to be prepared to deal with a variety of instructional styles. Enjoy the variety; the flexibility to cope with this variety is a life skill and will prepare you for further education in other institutions. • to see the department Chair if you have an extended illness or absence. • to take exams at times specified. • to adhere to course work standards. • to not cause distractions through the use of personal electronic devices such as cell phones, laptops, iPods, etc. • to observe all health and safety procedures outlined for classrooms, laboratories, field trips, and practicums. • to adhere to standards of academic integrity If an academic issue arises: • Keep in mind that your first step is to talk to your instructor. Problems can usually be solved by doing so. If necessary, your Department Chair can also help you find solutions to academic problems. • If a dispute cannot be resolved informally, you have recourse to a formal appeal procedure. However, do be aware that deadlines and guidelines are in place. Refer to Procedure 5.58 Student Appeal for more information. • Learn how to address concerns and utilize the proper channels; this is a skill that will be of benefit to you as you further your education and as you enter the workplace. Consult the Department Chair or Academic Advisor if you are uncertain of the proper procedure.

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B. Business Program Policies & Academic Regulations (a) Attendance Policy (Procedure 5.83) Regular attendance is essential for success in any course. Instructors have the authority to require attendance at classes. Consult the relevant course outline for the Attendance Policy of that course. Absence for any reason does not relieve a student of the responsibility of completing course work and assignments to the satisfaction of the instructor. Poor attendance may result in academic consequences such as a mark of zero in an affected activity, academic probation, suspension, and termination of a student from a course(s). Students with legitimate reasons for being absent must inform their instructors either prior to their absence or immediately upon their return to class. An instructor may request a medical certificate from a doctor to substantiate an absence (three days absence for illness requires a medical note). Please note: to call the Business office or the Department Chair is not an alternative to contacting your instructor. You must contact your instructor directly. It is recognized that absences, whether they be excused or unexcused, will seriously hinder the learning experience, particularly in classes where students are to work in groups or are meant to learn from each other through class discussions. Accordingly, if the total number of absences exceeds 20% of the class hours, a student may be required to withdraw from the class and will automatically receive a grade of “RW.” In this case, no credit is earned, and the course is calculated in the GPA as a failing grade of “F.”

(b) Academic Integrity (Procedure 5.12) Lakeland College students and staff share the responsibility for the academic integrity of the institution. Academic integrity is based upon honesty, respect, and responsibility. Suspected cases of academic dishonesty will be investigated and dealt with fairly. Academic dishonesty includes, but is not limited to cheating, or any form of fraud, deceit, theft, or omission; plagiarism; improper collaboration; and fabrication or falsification of results for use in an academic exercise. Academic dishonesty in any form is unacceptable. The Business Department Academic Integrity Policy states the expectations of the School. As part of the orientation process, students will be informed of this policy and the Academic Integrity D2L modules must be completed by all students at the beginning of the year.

(c) Examination Policies and Regulations A final examination is held in each course, unless otherwise stated in the official course outline. During an exam, students are expected to follow these department rules: • Items not allowed in examination area are backpacks, jackets, hats, pencil cases and electronic devices (including cell phones, laptops, calculators, iPads, etc.) unless authorized by your instructor. Students are to leave these items at the front of the examination room at their own risk. • Only one unmarked water bottle will be permitted—no food unless permission is given by the instructor. • No student will be allowed into the exam room more than 30 minutes after the exam has begun, without acceptable and legitimate reason for the lateness. • Do not touch the exam or exam papers until instructed to do so. • You may communicate only with the instructor. Copying or exchanging materials between students is not allowed. • Only books and resources that are permitted by the instructor are allowed in the exam room. • Once you complete the exam and leave the room, you are not permitted to re-enter the room until all other students are finished the exam. • You may not leave the room during the examination period without permission of the instructor. • Any student may be asked to leave before completing the exam if suspected by the instructor of dishonesty in the exam. • Violation of any of the above rules will lead to expulsion from the exam, with a mark of zero on that exam, and possible expulsion from the College. • Scheduled dates and times for all exams will be adhered to. • Failure to attend a scheduled exam without a legitimate excuse will result in a zero grade. In accordance with Procedure 5.81, final examinations are retained by the College for a period of one year after the date of the exam. 9


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(d) Challenge Exams (Procedure 5.67) Challenge for credit is defined as undertaking an assessment in lieu of completing a course through the normal registration and completion process, in order to obtain the credits attached to the subject matter covered in the course. Lakeland College recognizes that many students enter the College with work and other experience that may reflect subject matter of courses offered for credit at the College. This procedure of challenge for credit outlines a method for assessing and recognizing this prior learning (knowledge and skills) acquired by a student that is relevant to the content of a credit course at Lakeland College so as to fulfil graduation requirements. Challenge for credit assessment is only available to domestic students.

(e) Re-write Exams At the end of the semester if a student fails one course, the student may be allowed to re-write an exam if the instructor deems the student to be deserving of one. If a student fails more than one course during the semester, rewrite exams are not permitted. The following criteria may be used to determine if a student is eligible to complete a re-write exam: • Satisfactory attendance at class • Punctuality for class • Paying attention in class (not on Facebook, playing games on computers, chatting, texting) • Hands assignments in on time • Completes quizzes and midterms • Contacts the Teaching & Learning Commons for additional support (peer tutor, workshops, handouts)

(f) Handling of Student Marks/Assignments/Exams (Procedure 5.85) FOIP (Freedom of Information and Protection of Privacy) is provincial legislation with which Lakeland College must comply. Lakeland College supports the right of the public to access information about the College and the right of individuals to the privacy of their personal information. If students have any questions about the collection, use, or disclosure of personal information or on any matters of access or privacy, they should contact the Registrar’s Office. Marked exams and assignments may be returned to students during class time or they may be published online in D2L. Instructors may post final or interim marks for courses by randomized student I.D. numbers at a specified location. You have the option of making other arrangements with the instructor if you do not want marks/assignments/exams returned in this manner. It is the student’s responsibility to make arrangements with each instructor for an alternate method to return marks/assignments/exams, if needed.

(g) Electronic Device Use (Procedure 5.96) To provide an opportunity for students to practice proper decorum and courtesy for workplace use of cell phones, computers, and other electronic devices (and to prevent distractions in the classroom), Lakeland College enforces the following policy to restrict their use: • The use of cell phones, smartphones, and other electronic devices is prohibited in the classroom and exam rooms unless expressly authorized. Unauthorized use may result in confiscation of the equipment and/or disciplinary action. Students will keep electronic devices turned off and in their backpacks/bookbags in the classroom and exam rooms. • Students will restrict their computer work to authorized use only in the classroom and exam rooms. Authorized use is dictated by coursework and instructor guidance. Unauthorized use includes checking email messages, playing games, blogging, and opening software that is not required at the time for the class or the exam. Disciplinary Action: • Any student who violates this policy may have his or her phone or other electronic devices confiscated. • On subsequent violations, the student may be removed from the course and will receive an RW (Required to Withdraw), a failing grade, in the course. • Students who are caught with electronic devices in a test situation will be given a “0” grade on the exam or course if it is a repeat offense.

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(h) Travel in Inclement Weather Absences due to weather and road conditions will be reviewed by the instructor. Students should use discretion and can call the department or check the Lakeland College app to confirm if classes have been cancelled.

(i) Assignment Submission Emailing of assignments to instructors is allowed ONLY if your instructor has given prior approval. Instructors are not responsible for lost e-mails, e-mails ending up in junk folders, e-mails incorrectly deleted, or otherwise missed.

(j) Formal Re-Evaluation of an Assigned Mark (Procedure 5.91) If you feel a formal re-evaluation is necessary, you should first discuss the matter with the instructor. You have five business days from the assignment of a mark to question or report discrepancies to the instructor. Refer to Procedure 5.91 for more information on the formal re-evaluation process.

(k) Student Fees Financial Holds—If you have an outstanding account or have failed to return College equipment, your examination results, official transcripts, diplomas/certificates/degree and other information and services will be withheld. Applications and registrations for students with accounts outstanding will not be processed. Non-payment of fees will result in cancellation of your registration at Lakeland College.

(l) Financial Aid & Awards There are many different programs and potential sources to help you pay for your education. Lakeland’s Financial Aid and Awards Office can help you determine what you are eligible for and how to apply. Visit Financial Aid and Awards for available options or email financialaid@lakelandcollege.ca. Lakeland also offers awards, scholarships, and bursaries. Learn the difference between the three options by visiting Financial Aid and Awards for more information.

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WHERE TO GO FOR HELP A. Computer Access Computers and computer labs are available for student use across campus. Open access computers are available in the Student Lounge and Library, for example. Computers may be available in computer labs, depending upon scheduled classes; please refer to posted schedules BEFORE occupying a workstation. When using a Lakeland computer, please remember to save all your work to either your Microsoft OneDrive or to external storage, such as a USB stick. Anything saved to the computer’s hard drive is erased when you log off the computer. This includes areas such as the C: drive and Desktop. Please note: We recommend you use your Lakeland edu email address for all college-based communications and to access college-related materials including D2L. Check out all the benefits of your Lakeland edu email.

B. My Lakeland Lakeland students can access their student records online to verify enrolment in classes, pay tuition and residence fees with a credit card, check grades, and update personal information in real time-and the self-serve portal, My Lake- land. Visit the My Lakeland webpage for more information about the self-serve portal. If you have difficulty activating your account or have forgotten the password, email the Help Desk at MyLChelp@lakelandcollege.ca.

C. Desire2Learn (D2L) Desire2Learn (D2L) is Lakeland College’s learning management system. You will use D2L to access course content, post to discussions, submit assignments, complete online quizzes, email instructors and students, and check grades. If your instructor is using D2L, you will have access to the course on the first day of the course, and up to 30 days after the last day of the course. You will access D2L at lakelandcollege.ca/campus-life/get-connected/d2l/. D2L Support is available 24/7: 1-877-325-7778 (in Canada and US). Please refer to the D2L help desk page for additional international toll-free support numbers and D2L support resources.

D. Commonly asked Technology Questions Where can I save files?

Your edu email address provides access to 1TB of cloud storage on OneDrive. When using a Lakeland computer, please remember to save all your work to either your Microsoft OneDrive or to external storage, such as a USB stick. Anything saved to the computer’s hard drive is erased when you log off the computer. This includes areas such as the C: drive and Desktop.

What are printing costs? 10 cents a sheet for letter sized black and white copies and 40 cents a sheet for lettersized colour copies. Print credit cards are available at the campus bookstores. You'll be using a PaperCut account to add credits, view print history, and more. Visit lakelandcollege.ca/ current-students/printing for all you need to know about student printing.

Need IT help?

IT is available to assist you Monday to Friday 8:15am to 4:30pm in office 2067 beside the Library, at 780.853.8599, or by email at client.support@lakelandcollege.ca.

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FACULTY AND STAFF The Business Department faculty and staff welcome you to Lakeland College. We look forward to our educational partnership throughout your journey. We encourage you to seek our assistance and support as well as other College resources in achieving your goals. Please contact each of your instructors individually as he/she advises in each class, or contact the Administrative Assistant, Business at 780.871.5424. Regular office hours are 8:15am—12:00pm and 1:00pm—4:30pm, Monday to Friday. Statutory holidays are observed. 2023–2024 Business Department Staff and Faculty Phone

Office

Email address

Dean:

Angela Minish, BComm, MBA

780.871.5756

2043

angela.minish@lakelandcollege.ca

Chair:

Roxene Lockhart, BEd

780.871.5715

2044

roxene.lockhart@lakelandcollege.ca

Academic Advisor:

Brandi Mandes, BComm

780.871.5755

2045

brandi.mandes@lakelandcollege.ca

Administrative Assistant:

Cassandra Kirkland

780.871.5424

2046

cassandra.kirkland@lakelandcollege.ca

Work Integrated Learning Coordinator:

Jacci Schwartz, BA

780.871.5431

2052

jacci.schwartz@lakelandcollege.ca

Faculty

Phone

Office E-Mail address

Kaitlyn Clarey, BComm

Remote

Janey Decker, BComm, CPA

780.871.5442

2052

janey.decker@lakelandcollege.ca

Doreen Der, BComm, BA, MBA, CertAdEd, PMgr, CMgr

780.871.5791

2054

doreen.der@lakelandcollege.ca

kaitlyn.clarey@lakelandcollege.ca

Tracey Earl-Wolfe, BA, BEd

tracey.earl-wolfe@lakelandcollege.ca

Rob Koebel, BComm, MBA

Remote

Tori Lloyd, BComm, MBA

780.871.5433

2050

tori.lloyd@lakelandcollege.ca

Roxene Lockhart, BEd

780.871.5715

2044

roxene.lockhart@lakelandcollege.ca

Chandra Matlock, BComm, MBA

Remote

Melanie Mutter, BSc, MBA

780.871.5490

Neil Napora, CET, Journeyman Carpenter, Blue Seal & Interprovincial Red Seal

780.853.8540

neil.napora@lakelandcollege.ca

Ed Reddy, MBCA

780.853.8540

ed.reddy@lakelandcollege.ca

Ken Rutherford, AACI, PApp, BComm, MBA

780.871.5768

Dawn Schumilas, MA

Remote

Lindsay Smith, BComm, CPA

780.871.5438

2054

lindsay.smith@lakelandcollege.ca

John Turvey, BA, PID, MA

780.871.5418

2050

john.turvey@lakelandcollege.ca

rob.koebel@lakelandcollege.ca

chandra.matlock@lakelandcollege.ca 2048

2051

melanie.mutter@lakelandcollege.ca

ken.rutherford@lakelandcollege.ca dawn.schumilas@lakelandcollege.ca

JOIN US To stay informed about upcoming events, college or program updates, and class cancellations join us on the Lakeland College app. We are always looking for new friends on Instagram at Lakeland Business. 14


Lakeland College

www.lakelandcollege.ca

SERVICES FOR STUDENTS Lakeland College in Lloydminster has many resources to assist you. Please make use of them! Our toll-free number is 1.800.661.6490. Instructors – Instructors are the first line of academic support. Personal contact makes the instructors aware of your particular concerns and interests, allowing them to help you succeed (Faculty list—page 14). Academic Advisor – Brandi Mandes – for program planning, academic issues, and transferring.

LAKELAND COLLEGE SERVICES FOR STUDENTS ACCESSIBILITY SERVICES - exam accommodations, notetakers, assistive technology The Commons

2071

Contact Kristine Bertoia at 780.871.5731 for more information

BOOKSTORE - textbooks, office and personal supplies, gift items as well as a wide variety of Lakeland College gear Idella Matthews

1059

780.871.5726 Open Monday to Friday 9am—4pm

COLLEGE NURSE – first aid, single dose non-prescription medications, health advice, sick notes Kim Dary

1116

780.853.8432 kim.dary@lakelandcollege.ca

COUNSELLORS – free and confidential mental health counselling Chantel Walker Laurie Mears Redden

2074A 780.214.2687 To book an appointment, please contact Kristine Bertoia at 780.871.5731 or 2074B 780.872.1061 book online Lakeland Wellness (office365.com)

FINANCIAL AID & AWARDS - financial assistance, student loan application, scholarship information and budgeting Deryk Leschinski

1048

780.871.5475 financialaid@lakelandcollege.ca Located in the Student Services

INDIGENOUS SUPPORT SERVICES – support for Indigenous students, promotes cultural events and Indigenous ways of knowing Tinisha Young

2023

780.871.5444 indigenous@lakelandcollege.ca

INFORMATION TECHNOLOGY - account information or general technical problems and services Jomel Boltron Adam Davis

2067

780.853.8599

INTERNATIONAL SUPPORT SERVICES – support for International students Chahat Sarwara

1048

780.871.5744 international@lakelandcollege.ca

LEARNER SUCCESS STRATEGIST – student coaching on how to create learning and study plans The Commons

Contact Kristine Bertoia at 780.871.5731 for more information

2071

LIBRARY - range of services and resources to meet the teaching and learning needs of the Lakeland College community Kristine Bertoia Ben Harrison

2071 2074

780.871.5731 library@lakelandcollege.ca 780.871.5797

RESIDENCE - visit residence office at Residence Village Christie Wolanuk Chelsea Ortmann

lloydres@lakelandcollege.ca 1058

780.871.5535 Residence Life Facilitator

SECURITY – 24/7 service, safe walk program, residence dorm assistance Security Officer

780.808.1265 lloydminstersecurity@lakelandcollege.ca

STUDENT ASSOCIATION – student council, events, health and dental plan inquiries Lloydminster SA

1022

780.871.5733

STUDENT SERVICES/ACCOUNTS – student support and student account support Lonnie Boothman

1048

780.871.5711 lonnie.boothman@lakelandcollege.ca

WELLNESS ADVISOR – individual student support, information, and resources Sarah Popil

2704B

780.871.3013 sarah.popil@lakelandcollege.ca

15


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