2023/24 Esthetician and Clinical Esthetician Student Handbook

Welcome to the Esthetician and Clinical Esthetician Program

Congratulations on your decision to pursue studies in the Esthetician or Clinical Esthetician program. We wish you success in reaching your goals! This program guide provides important information to all students enrolled in the Esthetician/Clinical Esthetician Program. Students are responsible to read the handbook at the beginning of the semester and be aware of the policies and procedures

Program Faculty and Staff

The Health and Wellness Department faculty and staff welcome you to Lakeland College. We look forward to our educational partnership throughout your journey. We encourage you to seek our assistance and support as well as other College resources in achieving your goals.

Health & Wellness faculty and staff offices are located in BK200. All faculty and staff can be reached by email at firstname.lastname@lakelandcollege.ca. You can also contact the Administrative Assistant at 780.871.5482.

Regular office hours are from 8:15 am to 4:30 pm, Monday to Friday. Statutory holidays are observed.

Staff Email

Janice Aughey, Dean janice.aughey@lakelandcollege.ca

Deb Minish, Chair deb.minish@lakelandcollege.ca

Brooklyn Laut, Administrative Assistant (Semester 1) brooklyn.laut@lakelandcollege.ca

Tiffany Skinner, Administrative Assistant (Semester 2) tiffany.skinner@lakelandcollege.ca

Faculty Email

Leanne Lake leanne.lake@lakelandcollege.ca

Trudy McCall trudy.mccall@lakelandcollege.ca

Lisa Carroll lisa.carroll@lakelandcollege.ca

Services for Students

Financial Aid and Awards

Students have access to financial aid and awards, bursaries, and scholarships. A complete listing of the awards available at Lakeland College can be found in the College calendar on our website at https://lakelandcollege.ca/current-students/financial-aid-and-awards

Contact financialaid@lakelandcollege.ca to discuss what types of assistance you might qualify for

The Commons

The Commons offers academic assistance to ALL Lakeland College students at no charge. If you are experiencing difficulty in a course or you would like to raise your GPA even more, visit The Commons (https://lakelandcollege.ca/current-students/teaching-and-learning-commons )

Accessibility Advisor, Tami Smith – tami.smith@lakelandcollege.ca Leaner Success Strategist, Karen Harris – karren.harris@lakelandcollege.ca Peer Tutoring Program – contact kirstine.bertoia@lakelandcollege.ca

Wellness Advisor and Counsellor

For help to overcome the challenges currently impacting your mental health so you’re able to have the best experience as a Lakeland College student, you can access these free, confidential services.

Wellness Advisor, Sarah Popil - sarah.popil@lakelandcollege.ca or 780-871-5722 Counsellor, Chantel Walker – chantel.walker@lakelandcollege.ca or 780-823-8583

Bookstore

To purchase your textbooks and have them sent to you, please call 780-853-8525 or email bookstore@lakelandcollege.ca or visit in person on the Lloydminster campus, Monday to Friday, 8:30am to 4pm.

Indigenous Support Services

For more information, please contact Tinisha at 780-871-5444 or email tinisha.young@lakelandcollege.ca

Library

The library has a variety of resources, including e-books, audiobooks, print books, DVDs, and streaming videos. Students can access and search for these resources by title/author/subject through the Library Catalogue at https://lakelandcollege.ca/current-students/libraries

Search Hoopla for e-books and audiobooks only. Download the Hoopla App or go to hoopladigital.com and set up an account. Magazine/journal articles are also available through a variety of electronic databases available on the library database page.

The library is a member of TAL, which means that, as a Lakeland College student, you have access to a number of member libraries, maybe even the one in your town.

Librarian, Ben Harrison – ben.harrison@lakelandcollege.ca

Important Dates for 2023-24 Academic Year

TERM 1

September 5, 2023 Registration day

September 6, 2023 Classes begin for Fall Term

September 13, 2023 Last day to add courses

September 25, 2023 Last Day to drop courses. Last day to withdraw from college with a full refund.

October 2, 2023

October 9, 2023

November 6, 2022

November 9-10, 2023

November 10, 2023

National Day for Truth and Reconciliation, College closed.

Thanksgiving Day, College Closed

Last day to withdraw from Semester 1 courses with “W” grade.

Fall break for students

Remembrance Day, College closed

December 15, 2023 Last Day of Semester 1

Dec 18 Jan 2 Christmas Break for Students

Dec 24 Jan 2 College closed

TERM 2

January 3, 2024

January 9, 2024

January 24, 2024

February 19, 2024

Feb 19 – 23, 2024

March 13, 2024

March 29 – April 1

April 19, 2024

May 31, 2024

Frist day of Winter Term, fees due.

Last day to add courses.

Last day to drop semester 2 courses. Last day to withdraw from College with full refund of Semester 2 Fees.

Family Day, College closed.

Reading Week for students in most programs.

Last day to withdraw from semester 2 courses with “W” grade.

Easter Break, College closed.

Last day of Semester 2 for most programs.

Lloydminster Campus Convocation

Lakeland College Student Rules, Regulations, and Forms and Policies and P rocedures

Students who register at Lakeland College agree to abide by the rules and regulations of the institution and are expected to conduct themselves in a forthright and honest manner.

Please follow this link for Rules, Regulations, and Forms: https://www.lakelandcollege.ca/current-students/rules-regulations-and-forms

Please follow this link for Policies and Procedures: https://www.lakelandcollege.ca/currentstudents/student-policies-and-procedures

Student Discipline (Policy and Procedure 5.57)

All students should conduct themselves in accordance with College policies, regulations, and procedures. Apprenticeship students are also subject to the rules and regulations as set out by Alberta’s Apprenticeship and Industry Training department. In cases where student misconduct occurs, discipline will be applied in a manner consistent with the Student Discipline Policy. Consistent application of this policy ensures that students are aware of the range of disciplinary actions that may be applied by the College.

Student Grievance Appeal Process (Policy and Procedure 5.58)

Students receiving academic or nonacademic disciplinary decision may appeal those decisions that have an adverse personal or academic impact. A copy of the “Student Grievance and Appeal Process 5.58” is also available from Student Services, the Students’ Association, or the Department Chair.

Appeal Process for Academic and Non-Academic Issues

 Discuss with Instructor and/or Chair or Registrar within five working days

 Decision is given to student within one working day

 If not resolved, move on to the Formal Student Grievance and Appeal Process

Academic Probation and Suspension (Policy and Procedure 5.63, 5.78)

Lakeland College students must satisfy minimum standards of academic performance and adhere to standards for behaviour and attendance. Probation is a method of alerting students that they are not meeting these standards and that improvement is necessary. Students who do not meet the conditions of their probation or do not have a satisfactory GPA, may be suspended from the College. (Students may also be suspended or put on probation for non-academic reasons.)

Students who have concerns about their academic performance are encouraged to speak to their instructors, the Academic Advisor, or Department Chair and to use the resources available such as tutorials, peer tutoring, or the Learning Commons. To avoid academic penalty, students should officially withdraw themselves from courses within the stated time frame.

Esthetician/Clinical Esthetician Program

The is in effect in the Esthetician and Clinical Esthetician Program.

Outcomes of the Esthetician and Clinical Esthetician Program

At the completion of the Esthetician/Clinical Esthetician Program, you will be able to:

 Use the theory and lab components to provide safe and competent care to clients of all ages in a variety of settings.

 Use communication skills to develop and maintain effective interpersonal relationships with individuals and groups and to impart pertinent client information.

 Demonstrate a clear understanding of the role of the Esthetician by adhering to professional and agency scope of practice, and standards of conduct as defined by relevant legislation, the professional association, and the employing agency.

 Take legal, ethical, and moral responsibility and accountability for your own actions.

Attendance

A student is required to attend all classes, laboratory times (open salon), and examinations. Absence for any reason does not relieve a student of the responsibility of completing course work and assignments to the satisfaction of the instructor. In accordance with Lakeland College Policy, the instructors will fill out an absence report and forward it to the program Chair for appropriate follow-up action. Unexcused or unreported absences may be cause for dismissal from the program.

If absent from a theory class, the student is required to phone the instructor or the office at 780.871.5482 PRIOR TO CLASS TIMES

If absent from a lab class, the student is required to call the supervising instructor.

Failure to notify absence from an examination will result in a zero exam grade.

A medical certificate is required if absent from examinations. Without this certificate, students will write a supplementary exam, and only receive a mark of a minimum pass.

Students under government specific funding must attend in order to qualify for funding.

Vacations need to be taken when classes and labs are not in session. Holidays will not be taken during class, lab, or scheduled practicum times.

Esthetician Program Dress Regulations

 Dress regulations require students to wear black scrubs, black socks, and black closed-toe shoes.

 Dress regulations are a requirement in the lab, and public clinic.

 Clothes must be neat and tidy at all times. Students will be sent home if dressed inappropriately.

 Clothes must be clean, wrinkle free, and in good condition or repair.

 Plain black sweaters or warm-up jackets/lab coats may be worn over scrubs but must be removed prior to giving direct client care.

Personal Hygiene and Grooming

 Nails must be clean and trimmed. Nail polish worn must be in good repair.

 Overall personal hygiene and control of body odors must be practiced.

 Hair must be clean, controlled, off the face, and in no way compromise client safety.

 Beards and moustaches must be clean and neatly trimmed

 Failing to comply will result in being sent home, marked absent with no quotas for that day.

 Students are expected to look professional.

 Hands must be washed before and after each service.

Jewelry

 No rings during labs are permitted.

 Bracelets must not be worn (Medic Alert bracelets are an exception).

 A small, fitted watch is acceptable.

Student Conduct

Classroom

You are required to:

 Be punctual for class – note that time missed will accumulate towards 10% absence.

 Prepare for classes.

 Seek clarification as needed from the instructor or set up appointment.

 Participate in class discussions.

 Be attentive and respectful of the opinions of others.

 Attend all classes.

 If you are absent from class, it is your responsibility to pick up handouts and/or review videos that you have missed.

 Cell phones are not permitted in the class or lab.

Labs/ Public Clinic

 Attend all labs and be punctual (15 minutes early).

 Provide a medical certificate if you have to miss a lab session.

 Call and notify staff of your absence from the lab session prior to scheduled lab time.

 Come prepared for all skill labs.

 Dress accordingly (wear black scrubs; wear closed-toe shoes).

 Be prepared for all assignments.

 Perform only those skills that have been taught in the labs and are allowed by the spa.

 Seek out instructor supervision if performing a skill for the first time in the spa area or for help as needed.

 Perform independently only those skills that have been assessed by the instructor and for which the instructor has given you permission to perform independently.

 Report appropriately to the instructor.

 For health reasons do not sit or lie on the beds unless participating in demonstrations or practice.

 Put away equipment and supplies and clean the work area used following the practice of Esthetician skills.

 Wear a mask if you are ill.

 Students cannot refuse clients.

 If late for lab, you will be assigned cleaning duties for the duration. No quotas will be earned.

 Students are not permitted in spa without an instructor present.

Attitude

 Treat supervisors, clients, and fellow students with respect.

 Only involve yourself in professional conversation while in the spa. Save your personal conversation for outside the classroom/lab/spa.

 Zero tolerance for theft or vandalism to spa property.

 Demonstrate a positive attitude; operate as a team member.

 Maintain a success-oriented attitude.

 Demonstrate characteristics of self-motivation.

Cleaning Duties

 Safety and cleanliness standards will be adhered to at all times.

 Every student will contribute to keeping the lab safe and clean.

 Students will be assigned cleaning duties to grow their knowledge of a working day spa.

 Cleaning duties will allow students the opportunity to learn how to operate a successful and wellmaintained spa.

 The jobs will consist of daily and ongoing cleaning, laundry, and dispensary duties.

 Cleaning duties will be done after each service or at the end of each day.

Assigned Services

 All services must be performed under the supervision of an instructor.

 All work must be evaluated by an instructor.

Drug and Alcohol Abuse

Students are not to be under the influence of illicit drugs or alcoholic beverages during classes or lab skills time. Students will not be permitted to work on clients if they show obvious signs of alcohol or illicit drug use within a 24-hour period. Penalties of suspension or expulsion may be issued if this regulation is not adhered to.

Cell Phone, Computer, and Other Messaging Equipment Use

To provide an opportunity for students to practice proper decorum and courtesy in the workplace, and to prevent distractions in the classroom, Lakeland College enforces the following policy to restrict the use of cell phones, computers, and other messaging machines:

 The use of cell phones, is prohibited in the classroom, lab, and exam rooms.

 Students will keep cell phones turned off and in their backpacks/book-bags in the classroom and exam rooms.

 Students will restrict their computer work to only authorized use in the classroom and exam rooms. Authorized use is dictated by coursework and instructor guidance. Unauthorized use includes checking email messages, playing games, blogging, and opening software that is not required at the time for the class or the exam.

 Permission to use any electronic device for video or audio recording must be sought for the instructor of the course for privacy reasons.

Travel in Inclement Weather

Absences due to weather and road conditions will be reviewed by the instructor. Students should use discretion and can call the department or check the Lakeland Facebook page (Lakeland College Canada) to check if classes have been cancelled.

Academic Integrity (5.12)

It is expected that each student honour the principles of truth and honesty in all academic matters. Dishonesty in academic matters includes cheating and indirect aiding and abetting to do so. Students misrepresenting their work and not citing or giving credit to the original author may be subject to disciplinary actions. Plagiarism is the taking and using of other people’s ideas, thoughts, pictures, writings, inventions etc. as your own. Paraphrasing is putting ideas into your own words without changing the author’s intention.

Cheating or plagiarism in any form is unacceptable. Departments will ensure that students are informed of the College’s stance on academic integrity as a regular part of the orientation process.

Procedures for Handling of Student Marks/Assignments/Exams

Marked exams and assignments will be returned to students during class time. Marks may be placed on the back page at the discretion of the instructor. If the course is online, your marks may be published online. Instructors may post final or interim mark for courses by randomized student I.D. numbers at a specified location.

You have the option of making other arrangements with the instructor if you do NOT want marks/assignments/exams returned in this manner. It is the student’s responsibility to complete the “Student Marks/Assignments Consent Form” and arrange with each instructor for an alternate method to return marks/assignments/exams.

Academic Progress and Evaluation

Course Credit

To obtain credit for a course, you must satisfactorily complete all course requirements. This includes all the examinations, assignments, and lab skills. Course credit will not be given for only parts of a course.

Withdrawal from the Program

If you have not met the passing grade for a theory/lab course, you will be withdrawn from the program.

Assignment Submission Format

Several courses contain written assignments or group projects. The outline for each course identifies the assignments and the mark allocation towards the final course grade.

Assignment/project due dates will be announced by the instructor. If you are unable to submit the assignment on the due date, you must request an extension. Late assignments will be penalized 10% per day at the discretion of the instructor. If you do not hand in an assignment, you will receive a grade of zero. If all assignments are not complete, a zero grade in that course may be issued. Instructors may have specific requirements regarding assignments; please follow specified criteria.

Penalties will be assessed against any assignments which do not adhere to the instructor’s format. The amount of penalty will be at the discretion of the individual instructor.

Students may be asked to redo assignments if the format is unacceptable to the instructor.

Exams

A final examination is held in each course unless otherwise stated in the official course outline.

During an exam, students are expected to follow these department rules:

 Items not allowed in examination area are: backpacks, jackets, hats, pencil cases and electronic devices (including cell phones, laptops, calculators, iPads, etc.) unless authorized by your instructor, Students are to leave these items at the front of the examination room at their own risk.

 Only one unmarked water bottle will be permitted no food unless permission is given by the instructor.

 Do not touch the exam or exam papers until instructed to do so.

 You may communicate only with the instructor. Copying or exchanging materials between students is not allowed.

 Only books and resources that are permitted by the instructor are allowed in the exam room.

 Once you complete the exam and leave the room, you are not permitted to re-enter the room until all other students are finished the exam.

 You may not leave the room during the examination period without permission of the instructor.

 Any student may be asked to leave before completing the exam if suspected by the instructor of dishonesty in the exam.

 Violation of any of the above rules will lead to expulsion from the exam, with a mark of zero on that exam, and possible expulsion from the College.

 Scheduled dates and times for all exams will be adhered to.

 Failure to attend a scheduled exam without a legitimate excuse will result in a zero grade.

Final examinations are retained by the College for a period of one year.

Grading System

The Lakeland College Esthetician Department uses one grading strip. Final marks will be submitted to the Office of the Registrar by your instructor in the form of a Letter Grade. This grade will be assigned according to your achievement in a course. Each letter grade has a numeric value. The GPA is the weighted average of grades over a specific time period, calculated by dividing the sum of the grade points by the sum of the weights of the graded courses.

Final Grades

Final grades are typically posted in the week following the end of the semester. Students may view their final marks on-line by accessing their “MyLakeland” accounts.

Graduation Requirements

A student must achieve a cumulative grade point average (GPA) of 2.0 in order to graduate. A student must fill out an Application to Graduate in order to graduate. Even if you do not attend convocation ceremonies, you must complete the form.

Dean’s Honour Roll

Full-time students who achieve a GPA of 3.50 and above at the end of a term will be recognized by the Dean of the academic school and will have their name published on the "Dean's Honor Roll" which will be displayed by each school. Students must have a 60% course load to be eligible. This is truly an honor!

Information Technology

IT (Information Technology) is located in Room 2067 beside the Library on the Lloydminster campus to assist you Monday to Friday 8:15 am to 4:30 pm.

Remember to bring your student ID card with you when coming for assistance. We require photo identifications to make changes to student accounts.

Lakeland College Account Access Information

Your Lakeland College EDU account is how you gain access to your Lakeland email account, onsite WIFI access, D2L course material, and free Microsoft Office software.

The account will be yourfirstname.lastname@edu.lakelandcollege.ca

The password will be LLC!1234 (the last 4 digits will be the last 4 digits of your unique student ID number)

Example: Student ID 50001234’s password would be LLC!1234

When you log in the first time, the system will prompt you to change your password.

Your password has the following requirements:

 Minimum 7 characters

 Capital letter

 Special character (@!#$%^&*)

 Neither your first nor last name

After your first successful log in, you will be required to set up MFA (Multifactor authentication) and self-serve password reset to secure your account and allow you to reset your password on your own

After this is complete, you will now have access to Lakeland computers and WIFI (LLC-BYOD)with your username and selected password.

Once you set a unique password and set up MFA, you will have access to Lakeland Learning platforms, D2L and Microsoft Teams.

Accessing MyLakeland

Lakeland students can access their student records online to verify enrolment in classes, pay tuition and residence fees with a credit card, check grades, and update personal information in real time-and on their own time-with the launch of the self-serve portal, MyLakeland. Access it at https://www.lakelandcollege.ca/current-students/my-lakeland?_mid_=66957

If students have difficulty activating their account or have forgotten the password, they should email the Help Desk at myLChelp@lakelandcollege.ca .

Printing Services

You start the year with $5 in printing credits on your account. You may use these when printing from the computer labs and library computers. Additional credits may be purchased from the bookstore. These credits are non-refundable so be sure not to buy too many at a time.