Healthcare Experience Design + Renovation
+ healthcare/health sciences Building Types: Medical Offices Pharmacies Wellness/Fitness Centers Laboratories Clean Rooms Enclosed/Open Offices Alternative Work Environments Meeting/Conferencing/Training
LAMBERT Architecture + Interiors • lambertai.com
HEALTHCARE + SERVICES SELECT HEALTHCARE EXPERIENCE: Novant Health: Providence Plaza Corporate Offices
60,000 SF
Charlo e, NC
Whitehall IV Medical Billing Offices
55,000 SF
Charlo e, NC
IT Offices
10,400 SF
Mooresville, NC
Rowan Medical Center
11,500 SF
Salisbury, NC
Lyndhurst Gynecological Associates
8,400 SF
Winston-Salem, NC
Forsyth Endocrine Consultants
7,000 SF
Winston-Salem, NC
Pharmacy Renovation
6,800 SF
Winston-Salem, NC
Kernersville Family Practice
5,000 SF
Kernersville, NC
Mountainview Medical Center
4,000 SF
King, NC
Lakeside Family Physicians
2,800 SF
Mooresville, NC
Confidential Client, Pediatrics
9,000 SF
Location Withheld
52,000 SF
High Point, NC
5,500 SF
Winston-Salem, NC
Donor Lab Upfit
7,373 SF
Location Withheld
Serology Lab Expansion
5,671 SF
Location Withheld
Special Toxicology Lab
800 SF
Location Withheld
22,000 SF
Winston-Salem, NC
Select Health Sciences Experience: North State Capital: Flex-Laboratory Building (schematic design) Wake Forest University: Nanotechnology Lab Confidential Health Sciences Client:
Forsyth County: Animal Control Facility - Vet clinic, animal housing
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Planning and Development • Master Planning • Strategic Facilities Planning Site Planning/Analysis • Feasibility Studies • Test-Fits • Program Management
SELECT HEALTHCARE SERVICES: Entitlement:
Engineering*:
Agency Review
Grading
State/County/Municipal approvals, permi ing
Drainage
Signage
Utilities
Landlord coordination
Mechanical Electrical Plumbing/Fire Protection Energy studies/modeling
Design/Project Implementation:
Landscape architecture
Pre-Design Architecture
Technologies:
Interiors
3D CAD renderings/animation
Sustainability/LEED Certification
Building Information Modeling (BIM)
Brand Management/Identity
Project/client websites
Code Compliance Construction Services
(*through pre-qualified, project-specific consulting engineers)
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+ Healthcare/Health Sciences
SECTION
ROWAN MEDICAL CENTER Novant Health | 11,500 SF | Salisbury, NC
12 exam rooms Exam Room Clusters shared by multiple physicians on a rotating basis 1 casting/procedure room 2 diagnostic imaging room 1 x-ray machine room
4
This upfit encompassed two medical practice suites for Rowan Medical Center - Orthopedic Medicine and Orthopedic Administration.
A palette of warm, inviting tones for the furniture, finishes and artwork rounded out the medical center.
New healthcare spaces include 12 exam rooms; two diagnostic imaging rooms and affiliated x-ray machine room; and a casting/procedure room. To allow for smooth interaction with patients, support spaces include a patient education/ media room, a large reception and waiting area, and medical billing rooms for administrative staff.
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FORSYTH ENDOCRINE CONSULTANTS Novant Health | 7,000 SF | Winston-Salem, NC
14 exam rooms 6 provider offices 6 nurse work stations
LAMBERT was engaged to renovate this 7,000SF medical office for Forsyth Endocrine Consultants. The program provided fourteen exam rooms, a laboratory, and waiting area. LAMBERT
worked with the client to coordinate the selection and procurement of furnishings, equipment and accessories.
1 laboratory
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+ Healthcare/Health Sciences
SECTION
PHARMACY RENOVATION Novant Health | 4,800 SF | Winston-Salem, NC
1,500-2,000 prescriptions filled each day 50% Faster robotic dispenser installed Reduction in prescription wait times
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This pharmacy processes between 1,5002,000 prescriptions per day and has a vast mail order business. LAMBERT first evaluated work flow and processes, to create an efficient new layout for fulfillment. In order to reduce wait times for walk-in orders and to be er accommodate the mailorder business, facility alterations were required. Smaller, robotic dispensers were provided to replace a larger and slower unit. New furniture systems were designed to accommodate computer stations, work areas, and shelving. Storage shelving was
rotated 90 degrees to provide be er layout and visibility, and three pharmacy stations were added. Prescription wait times were reduced by 50% and special prescriptions are now much easier to fill.
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MOUNTAINVIEW MEDICAL CENTER Novant Health | 4,000 SF | King, NC
Stations for MDs, PAs and Nurses Operational during construction Exam, procedure, clean utilities and decontamination rooms
LAMBERT designed a 4,000SF upfit for the Mountainview Medical Center, a family medicine practice in King, North Carolina. Close coordination between
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the medical center staff and the general contractor allowed the facility to remain in operation during construction.
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+ Healthcare/Health Sciences
SECTION
SS
3
EXAM 3 111
EXAM 2 113
ULTRA SOUND -PURCHASING RECEIVING / SUPPLIES --
EXAM --
TOILET RM 114
TOILET --
EXAM --
TOILET 112
WAITING -CORRIDOR 117A
AREAS OF CORRIDOR VINYL WALL COVERING WORK
TOILET RM 115
EXAM --
NURSE STATION --
EXAM -EXAM --
CONF. --
SUPPLIES --
WAITING --
H.C. TOILET -CONNF. --
STAFF TOILET RM --
AREAS OF CORRIDOR VINYL WALL COVERING WORK
DR. TOILET RM --
EXAM --
EXAM 1 116
BREAK --
TEL/ELEC --
EXAM --
EXAM --
COPIER --
RECEPTION --
LAB --
EXAM --
CORRIDOR 117B
STAIR --
CLOSET --
WORK ROOM --
EXAM --
WORK AREA 118
SURGICAL SCHEDULING -EXAM --
EXAM --
EXAM -WORK AREA --
CHECK OUT --
EXAM --
EXAM --
EXAM --
PATIENT ROOM --
MEDICAL RECORDS --
RECEPTION --
NURSE STATION --
CARPET EXAM 4 (ADDITION) 106
EXAM 5 (ADDITION) 102
FILES --
VCT
VCT
CARPET
H.C. TOILET --
TOILET 103
WAITING 101
TOILET 105
FURNISH & INSTALL CHAIR RAIL; MATCH & CONTINUE FROM EXISTING
FURNISH & INSTALL CHAIR RAIL; MATCH & CONTINUE FROM EXISTING
WAITING 108
NEW PATIENT INFO. OFFICE 107
ADMIN 109
ROSE'S OFFICE 110
WAITING AREA ADDITION 104 VESTIBULE --
MEDICAL OFFICE RENOVATION
Lyndhurst Gynecological Associates | 8,400 SF | Winston-Salem, NC Operational during phased construction 25 exam room areas Expanded waiting areas Specialized areas for clinical research
8
In order to expand this rapidly growing OB/GYN practice and maintain ongoing operations, LAMBERT proposed a phased renovation of existing spaces along with strategically placed small additions. To begin, the business offices were relocated to an adjacent building and three exam rooms with private toilets were constructed in its place. On the opposite corner of the building, an addition accommodated two exam rooms, also with private toilet rooms. An expanded sub-waiting area was accommodated with another small addition.
The Clinical Research Program area was expanded to support ready access to the lab for collection of study tests; efficient transmission of specimens to testing labs; storage areas for test study pharmaceuticals. Research assistant offices were relocated for better access to both clinical areas and patients. Participating clinical trial company monitor workstations were provided near the researchers’ offices, but separated from physician offices due to HIPPA and study confidentiality requirements.
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Public Areas/Public Circulation Staff Circulation Staff Work Areas/Staff Support Areas Patient Support Areas A Pods B Pods C Pods Building Support Areas
PEDIATRICS PRACTICE
9,000 SF | Location Withheld 10 physicians Waiting areas segregated into “well” and “sick” sections 6 pods for exam room groupings 1 lab
A growing pediatrics practice requested a new facility to replace its current 3,000SF facility. The planned facility is approximately 9,000SF and will accommodate ten physicians. Entering at the inside corner of an L-shaped footprint, a “check-in/checkout” desk is the focal point of the lobby. Waiting areas are segregated for “well” and “sick” patients with a separate area designated for teenager waiting. Exam rooms are grouped into “pods” of six, each supported by two physicians and two nurses. Nurses’ stations and physician offices were located adjacent to each
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pod. Patient toilets are located within each pod, convenient to the centrallylocated lab. Additional patient service areas include a Procedure room, a Research Exam room, and storage areas. Other patient service areas such as Nurse Visitation, Breastfeeding and an office for a parttime psychologist are located convenient to the lobby. Practice business support staff are clustered close to one another yet separate from clinical areas. A break room with lockers is located convenient to the staff entry. 9
+ Healthcare/Health Sciences
SECTION
LAKESIDE FAMILY PHYSICIANS PHYSICAL THERAPY Novant Health | 2,800 SF | Mooresville, NC
Renovation for Physical Therapy and Sports Medicine departments Selection, procurement, and arrangement of equipment Specific treatment zones 2 exam rooms Double office for staff
Lakeside Family Physicians, a full-service primary care provider, selected LAMBERT to expand its Physical Therapy/Sports Medicine Department. The PT/Sports Medicine Department includes exam rooms, specific equipment, therapy zones and treatment tables for conditions related to mobility, balance, coordination and musculoskeletal pain. The client’s therapeutic interventions required a wide range of techniques to treat injuries for patients of all ages and sizes. LAMBERT coordinated the selection, procurement and arrangement of the client’s equipment and furnishings. The department
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is arranged for ease-of-movement between each treatment station, and offers a wall mirror to view progress. A wall-mounted theraband station allows room to stretch and strengthen muscles away from the larger equipment. An open floor area offers therapists a large space to employ mobility and step training to patients. The department also houses two exam rooms, a restroom, storage and a double office for therapy staff.
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+ Healthcare/Health Sciences
SECTION
FITNESS CENTER RENOVATION/EXPANSION Arbor Acres United Methodist Retirement Community | 13,000 SF | Winston-Salem, NC
New lobby links Wellness Center to residential buildings Existing pool structure renovated and expanded into a full-featured wellness center 3-pool aquatic center - exercise pool, lap pool, je ed spa 1/20th of a mile track Cardio / weight exercise area Multi-purpose room used for fitness classes Changing/shower rooms 2014 IIDA Award Winner
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Originally constructed only as an indoor pool, this area no longer met the expanded concepts of wellness for the senior adults in this large continuing care retirement community. The entrance for the new facility presented a dual opportunity to provide a new identity for the expanded wellness center as well as an entrance lobby for the newly renovated residential building adjacent.
The expansion provided space for a full cardio and resistance weight workout area, adjacent to a multipurpose room for fitness classes. A 1/20th of a mile track encircles these two areas.
The existing pool was removed and replaced with three specific use pools: a 2-lane lap pool, a warmer exercise pool, and a hightemperature je ed spa. Locker rooms were fully renovated and enhanced with additional showers.
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+ Healthcare/Health Sciences
SECTION
FLEX-LAB BUILDING North State Property Co. | 52,000 SF | High Point, NC Designed for 4 lab tenants per floor 14,000 SF mechanical basement Sustainable design approaches integrated
North State Properties commissioned LAMBERT to design a 52,000sf, highly flexible, laboratory/office building for its Premier Office and Technology Park in High Point, NC. The client desired to integrate Sustainable Design approaches into the design. The lab/office building is 2-stories with a 14,000 sf mechanical basement. Each floor plate surrounds a central core with two perimeter egress stairs. The layout promotes a broad range of flexibility, allowing up to 4 lab tenants per floor. A standard layout employs a ring corridor, neutral pressure zone to separate internal, negative pressure lab zones from the positive pressure perimeter office zones.
basement and to roof exhaust stacks. Chillers and generator sets are located in an equipment yard adjacent to the mechanical basement. The building’s technology aesthetic, comprised of exterior metal and precast panels, black stone, aluminum shading devises and tinted glass, serves as a visual bridge between the existing corporate laboratory context and the future high tech expansion. The high tech aesthetic carries through the building entry, featuring structural glass balcony and stair railings; bamboo, open-riser monumental stairs; high-end pendant lighting; and a stone clad wall and bench focal point.
Each tenant space can accommodate sophisticated lab equipment and provides dedicated chase access to the mechanical 14
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STAIR -
LEGEND
OPTIONAL FREIGHT ELEV -
UP ARA
OPTIONAL CORRIDOR
EXHAUST CHASE TO ROOF ABOVE CEILING
DEMISING WALL
IT -
EXHAUST CHASE TO ROOF ABOVE CEILING
ELECTRICAL -
STAGING -
OFFICE -
1D EQUIP RM FROM BASEMENT TO FIRST FLOOR CEILING
OFFICE -
1D ELEC MEN -
ADDITIONAL CHASE AS NEEDED FROM BASEMENT TO ROOF
SMALL LAB -
FROM BASEMENT TO LARGE LAB SECOND FLOOR CEILINGS WOMEN -
OFFICE -
1D IT ROOM -
Negative Pressure Zone
SERVICE DRIVE -
SERVICE CORRIDOR -
EXHAUST CHASE TO ROOF ABOVE CEILING
JANITOR -
DEMISING WALL
SUITE 1D 5,613 - SF
BLDG CORE (BEYOND) CHASE ACCESS TO ROOF AND BASEMENT; CENTRAL LOCATION FOR IT, ELEC, ETC
Positive Pressure Zone
INTERNAL SPACE: LAB SIZE DIVISION; WET COLUMN LOCATIONS; LOWER CEILING HEIGHT AND MORE ENVIRONMENTAL CONTROL; NEGATIVE PRESSURE ZONE
Neutral Pressure Zone
CORRIDOR: VISUAL CONNECTION BETWEEN OFFICE AND LAB SPACES; NEUTRAL PRESSURE ZONE CORE AND SERVICE ACCESS
Exhaust Flow
OFFICE ENTRY OFFICE -
CORRIDOR -
LOBBY -
CONFERENCE -
PLANTER -
OFFICE -
OFFICE -
PERIMETER: NATURAL LIGHT CONTROL; POSITIVE PRESSURE ZONE; VIEWS
OFFICE -
OFFICE -
OFFICE -
CONFERENCE -
7C-A4.1 VESTIBULE -
Typical Suite Layout PLAN
CEILING
1G-A4.1
4G-A4.1 91'-8"
1C-A5.1 EXAMPLE SUITE BUILD-OUT
Building Section
LEGEND 1 - Initial 60,000 SF flex lab 2 - Future research building 3 - Office / warehouse site 4 - Outparcel site
3
5 - Expanded parking
existing 2
5
1
4
Problem: Existing research and office park was underutilized in terms of land usage and marketing toward technology and research tenants.
Solution: New Masterplan provides sites for 3 new buildings and a development outparcel. Development of an initial shell flex lab building whose exterior would for an architectural signature for the redeveloped park. Implementation of a major signage and graphic identity program to promote the revitalized property.
+ Healthcare/Health Sciences
SECTION
SPECIAL TOXICOLOGY LAB RENOVATION Confidential Health Sciences Client | Location Withheld
Redundancy to maintain operations and testing “Clean 100” room for sensitive equipment
16
This department for a confidential client provides metal testing on physiological fluids. The company recently acquired an additional inductively-coupled plasma mass spectrometer (ICP-MS) to replace older instrumentation which could no longer be maintained. The older facilities that housed the instrumentation being replaced could not accommodate the needs of the newer instruments which possesses a higher
degree of sensitivity, and the corrosion and dust would negatively impact its operations. Scientifically, this instrumentation needs to be operated in a “clean 100” room. An airlock maintains negative pressure relative to all spaces around it. Support systems are designed with redundancy in order to maintain operations and testing.
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+ workspace design Building Types: Enclosed/open oices Alternative work environments Meeting/Conferencing/Training Food Service Data Center/Call Centers Technology Centers/Business Recovery Centers Wellness
LAMBERT Architecture + Interiors • lambertai.com
WORKSPACE EXPERIENCE WORKSPACE + SERVICES SELECT WORKSPACE EXPERIENCE: Confidential Client: Workspace Analysis Summary
860,000 SF
Charlo e/Winston-Salem, NC
60,000 SF 55,000 SF 10,400 SF
Charlo e, NC Charlo e, NC Mooresville, NC
Lowe’s: Customer Service Center (conversion of Wilkes Mall into workspace) General Offices, Cherry St Corporate HQ, Hwy 268
440,000 SF 65,500 SF 56,000 SF
Wilkesboro, NC N. Wilkesboro, NC Wilkesboro, NC
Navy Federal Credit Union: Customer Service/Tech Center
104,000 SF
Winchester, VA
91,000 SF 90,000 SF 81,000 SF from 27,000 SF - 66,000 SF 45,000 SF 26,000 SF
Winston-Salem, NC Winston-Salem, NC Winston-Salem, NC NC, KY, and VA locations Winston-Salem, NC Charlo e, NC
110,000 SF 90,000 SF
Winston-Salem, NC Winston-Salem, NC
Bank of North Carolina: Corporate Headquarters Corporate Headquarters (in design)
26,000SF 13,000SF
High Point, NC High Point, NC
Wake Forest University: Welcome Center (LEED Gold)
22,000 SF
Winston-Salem, NC
Duke University: Smith Warehouse Power House Renovation/TIP Dept. Offices
90,000 SF 27,000 SF
Durham, NC Durham, NC
University of North Carolina - Greensboro: McNu Technology Center
26,500 SF
Greensboro, NC
Novant Health: Providence Plaza Corporate Offices Whitehall IV Medical Billing Offices IT Offices
BB&T: University Corporate Center “BB&T University” Corporate Headquarters Multiple Regional Offices General Office (150 Stratford) Corporate Office Republic Mortgage Insurance Company: Corporate Headquarters (Park Building) Corporate Headquarters (Oak Plaza)
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Planning and Development • Master Planning • Strategic Facilities Planning Site Planning/Analysis • Feasibility Studies • Program Management
SELECT WORKSPACE SERVICES:
Entitlement: Agency Review County/Municipal approvals Permi ing Signage Landlord coordination Design/Project Implementation: Program Management Project Management Pre-Design Architecture Interiors Sustainability/LEED Certification Brand Management/Identity Code compliance Construction services
Technologies: 3D CAD renderings/animation Building Information Modeling (BIM) Project/client websites Engineering*: Grading Drainage Utilities Structures Mechanical Electrical Plumbing/Fire Protection Energy studies/modeling Landscape architecture
(*through pre-qualified, project-specific consulting engineers)
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+ Corporate Workspace
SECTION
Consolidating Six Locations into One from here
CHARLOTTE
200 Hawthorne Lane Administration
6 employees
1718 E. 4th Street 6 employees Organizational Behavior, Workforce Initiatives 1607 Elizabeth Avenue Medical Group
16 employees
1900 Randolph Road 54 employees Presbyterian Medical Group; Strategic Planning & Finance; Risk Management & Safety
277
1918 Randolph Road 43 employees Compensation & Benefits; Employment; Employee Relations; Novant Foundation; HR Administration 2034 Randolph Road Marketing
20 employees
to here
108 Providence Road Employees organized and consolidated
PROVIDENCE PLAZA OFFICE | PROGRAMMING + CONSOLIDATION Novant Health | 60,000 SF | Charlo e, NC
Consolidate a number of administrative functions spread out over 6 locations into one New workspace standards developed from prior predominantly private office environment Test open office workstations for flexibility and change, while giving privacy for job functions as required Workspace ranges from higher-end to backroom workstations Flexible meeting/training room complex
22
This growing healthcare organization had offices spread among six different buildings. The various departments had administrative support in common, but were disparate in actual departmental functions and access. The goal was to design a solution that was efficient while taking into account the various functions of each department and jobs within them. This three story 60,000SF corporate upfit consolidated offices from six different locations for Novant. Office standards were developed, yielding 8x8 workstations and modest-sized perimeter offices. To facilitate the high demand for meeting space, large and small conference rooms were placed on all three floors with the larger rooms
having video conferencing capabilities. Three adjoining conference rooms on the second floor contain moveable partitions and open up for company-wide meetings, holding up to 64 people. Departments with high levels of public access such as Human Resources and Employee Relations were located on the First Floor with easy access from the lobby. A large meeting and training center was located on the 2nd level, and required additional restrooms to serve that need. The hospital’s Foundation was also located on this level to give easy access to patrons, and allow their usage of the multipurpose rooms for their meetings and events.
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NMG/PMG
OFFICE 340
STRATEGIC PLANNING
CONF 332
FINANCE
fl floor
RISK MGT + SAFETY
FOUNDATION OFFICE 260
WHITEBOARD
CONF
MARKETING
COMP + BENEFITS
EMPLOYEE RELATIONS
EMPLOYMENT
fl floor
227
ORGANIZATIONAL DEV.
TRAINING CENTER
OFFICE 135
WORKROOM
EXISTING TENANT SPACE --
CONF 153
CONF 154
SPRINKLER/ RISER 155
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PROVIDENCE PLAZA OFFICE (continued) Novant Health | 60,000 SF | Charlo e, NC
+ Corporate Workspace
SECTION
WHITEHALL MEDICAL BILLING OFFICE Novant Health | 55,000 SF | Charlo e, NC
Billing support staff consolidation Open office workspace Conference spaces Training room Large break room Construction within developer allowance
26
This project consolidated various billing support staff into a single facility. The upfit comprises 60,000 SF on the 6th and 7th floors in Building IV of the Whitehall Office Complex in Charlo e, NC. The finished space consists of open office work space with systems furniture, offices, conference rooms, a training room, a large break room,
mail room, and storage room, plus an IT/ Communications room on each floor.
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+ Corporate Workspace
SECTION
ALLSCRIPTS/IDX OFFICE
Novant Health | 10,400 SF | Mooresville, NC
Consolidated IT groups into one central location Specialized workstation configurations for teams Computer-based training classroom Reconfigurable space for conference Breakout areas for casual interaction
28
This project was planned to allow IT groups from across this decentralized healthcare company to meet in a central location. As all of the personnel slated to occupy the space had permanent offices elsewhere, the focus was on flexibility and efficiency. Workstations were configured for teams to accomplish special projects. Management offices were dispersed among the teams. Two training rooms handle training needs; one is a computer-based training classroom
and the other has mobile furniture for a variety of layouts. Breakout areas encourage casual interaction and hotel stations provide temporary work areas for vendor personnel and other staff.
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PROJECT TEAM (15) STAFF
PROJECT TEAM (14) STAFF
ADJACENT TENANT, NIC
(2) HOTEL STATIONS
(3) HOTEL STATIONS
D
7'-2"
D
20A CMR
20A
D D
GRAIN
4'-11"
4'-9"
D
D D
(2) HOTEL STATIONS
(2) HOTEL STATIONS
PROJECT TEAM (14) STAFF PROJECT TEAM (14) STAFF PROJECT TEAM (8) STAFF
22 Expiring Leases by 2018 (719 staff)
$7M $6M $5M $4M $3M $2M $1M $0
MARKET 2
MARKET 1
$8M
MARKET 1 - 339,775 TOTAL SF / 1,423 STAFF
191,819 22 Expiring Leases by 2018 RSF147,956 5 Leases RSF Expiring by 2024 22 Expiring Leases (704 staff) 191,819 by 2018 147,956 staff) (719 RSF
2 staff) MARKET (719
MARKET 1
LEASES - Major Markets
LEASES - Major Markets
CURRENT LEASES vs. EXPIRING LEASES MARKET 1 - 339,775 TOTAL SF / 1,423 STAFF S vs. EXPIRING LEASES CURRENT LEASE MARKET 2 MARKET 1 T 1S- 339,775 TOTAL SF / 1,423 STAFF 147,956 LEASE CURRENT LEASES vs. EXPIRINGMARKE RSF
LEASES - Major Markets
+ Corporate Workspace
SECTION
RSF
$7M
RSF
5 Leases Expiring by 2024 (704 staff)
$7.22M
MARKET 2 - 298,227 TOTAL SF / 1,094 STAFF
$6M Represents 27 leases
$5M $4M
135,227 RSF
$4.28M
$3M
$1M
5 Leases Expiring by 2024 191,819 staff) (704
- 298,227 TOTAL SF / 1,094 STAFF
$8M
Represents 22 leases
$2M Facilities* Current Leased$0 $1M2018** Leases Expiring by the End of $0 CARS or NLC * Does not include Frontis Plaza 2085 or CARS, NLC, include ***Does not Current Leased Facilities*
MARKET 2 - 298,227 TOTAL SF / 1,094 STAFF
163,000 10 Expiring Leases 2 Remaining Leases, RSF by 2018 Represents Expiring by 2022 (347* seats) 135,227 leases* ts 10Represen (747 staff) Leases 13 leases $2.1M 10 Expiring RSF 163,000 by 2018 Represents seats) 2018 31, 2 Remaining Leases, 135,227 10 leases* 2018 (347* Leases Expiring after Dec. RSF Leases Expiring by the End of RSF Expiring by 2022 2085 Frontis Plaza (lease exp. 7/31/2018) *Does not include NLC, CARS, or staff) (747163,000 2 Remaining Leases, RSF Expiring by 2022 2018 Leases Expiring after Dec. 31, 2018 Leases Expiring by the End of (747 staff)
$2.7M Represents 22 leases
Leases Expiring by the End of 2 VACANCIES Leased Facilities* MARKET MARKET 1 VACANCIES Current M 2018** Leases Expiring by the End of MARKET 2 VACANCIES MARKET 1 VACANCIES vacancies 7%ET 2 VACANCIES MARK vacancies 10%ET 1 VACANCIES MARK 2018**
*Does not include NLC, CARS, or
VACANCIES
VACANCIES
* Does not include NLC or CARS or 2085 Frontis Plaza ***Does not include NLC, CARS,
170
170
VACANCIES
Total Staff - 1,423 To
To Total Seats - 1,593 0
200
600
400
800
90
* Does not include NLC or CARS or 2085 Frontis Plaza ***Does not include NLC, CARS,
1,000
1,200
1,400
170
10%
vacancies 1,800 1,600
0
200
400
600
2085 Frontis Plaza (lease exp. 7/31/2018)
Leases Expiring by the End of *Does not include NLC, CARS, or
90
1,000
800
1,200
1,400
Leases Expiring after Dec. 31,
2018
2018
2085 Frontis Plaza (lease exp. 7/31/2018)
90
7%
vacancies 1,800 1,600
Total Seats - 1,184 Total Staff - 1,094
otal Seats - 1,593 Total To T GROWTH Total Staff - 1,423 CALCULATED 20% PROJECTED Total Seats - 1,184 TH AS EXX TED 5-YEAR GROW EXPEC Total Seats - 1,593 - EXTRA SQUARE FOOTAGE NEEDED IES VACANC VS. PROJE PRR CTED BY NH STAFF VS. VACANCIES CALCULATED 20% PROJECTED GROWTH EXPECTED 5-YEAR GROWTH AS 300 FOOTAGE NEEDED VACANCIES - EXTRA SQUARE VS.285 IES VACANC VS. STAFF CALCULATED 20% PROJECTED GROWTH BY NH 5-YEAGROW CTED TED PROJE TH AS TH AS EMPLOYEE-PROJEC GROW R MARKET 1 M TED EXPEC SQUARE FOOTAGE NEEDED EXTRA IES CE VACANC DIFFEREN VS. 5-YEAR GROWTH ES IES IES A VVACANCI VA VS. VACANC VS. VACANC STAFF STAFF PROJECTED BY NH 400
600
200
800
400
1,000
600
1,200
1,400
1,000
800
1,600
1,200
0
1,800
1,400
1,600
MARKET 2 M VVACANCIES VA
ARKET 1 MARKET M ES VACANCI VACANCIES
1,800
0
EMPLOYEE-PROJECTED DIFFERENCE 5-YEAR GROWTH EMPLOYEE-PROJECTED MARKET 1 DIFFERENCE GROWTH 5-YEAR ES VACANCI
EMPLOYEE-PROJECTED 5-YEAR GROWTH ARKET 2 MARKET M ES VACANCIES VACANCI
400
number of seats
EXPECTED 5-YEAR GROWTH
159 11 170 159 170 159 11 90 164 -74 90 164 -74 90 164 -74
1170
200
DIFFERENCE
800
600
1,000
800
600
400
200
1,200
1,800
1,600
1,400
1,000
1,200
1,400
1,800
1,600
300
285 250
number of seats
200
0
EXPECTED 5-YEAR GROWTH
Y R GROWTH EXPECTED 55-YEA
0
Additional
24,495 SF
200 150
Needed*
Needed*
86
Projecte 0 d Growth
MARKET 1
Needed*
MARKET 2
Vacancies
Market average of 213 rsf/seat and
MARKET 2
2 Market average of 252 rsf/seat.
Projected Growth
*Additional SF needed based on1
Additional
32,508 SF
170
MARKET 2 EMPLOYEE-PROJECTED 100 MARKET 150 DIFFERENCE 5-YEAR GROWTH Vacancies Projected Growth TED E-PROJEC EMPLOYE 0 50 MARKET 2 252 rsf/seat. rsf/seat and12 Market average of DIFFERENCE of 213MARKET GROWTH SF needed based on1 Market average 5-YEAR *Additional VACANCIES *Additional SF needed based on1
Additional
SF 32,508219
Vacancies
Market average of 213 rsf/seat and
2 Market average of 252 rsf/seat.
STRATEGIC FACILITY PLANNING
Confidential Client | 860,000 SF Analysis | 28 NC Locations Included 28 buildings in 2 major and 2 minor metropolitan areas Surveyed and documented 860,000 SF of space spread over 55 floor plans 42 separate leases with annual rent expense of $12.5 Million Strategic Growth Program surveys of 52 executive staff over 2600 staff
30
LAMBERT was engaged by a large organization to assist with Strategic Facility Planning for this company located with significant corporate office space in 2 major metropolitan markets. Pending lease expirations over the next 3 years spurred the initiative. Goals were to determine and plan for corporate staff growth for this dynamic organization, and look for the most cost efficient solution to accommodate existing staff and growth. A 4-step process included:
The final solution is being executed now in one of the markets and includes a combination of keeping certain key facilities and renegotiating leases and elimination of others as leases expire. This is paired with consolidation of staff from some of the surviving facilities to free up space for growth and relocated staff in new facilities. Lease of larger, more flexible spaces as well as new construction are being considered.
1) Surveying and documenting existing locations to include physical occupancy and lease terms, costs and expiration dates and extension options. 2) Strategic Growth programming by surveying 52 executives within the organization. 3) Compiling the data and boiling it down to overall metrics to present to executive staff 4) Options for expansion L A M B E R T A rc h i t ec t u re + I n t er i o r s • lam ber t ai . com
MARY
BUILDING SUM
IV. A.
VT IW
TOTAL SF
____ … ______ ____________ __________ ____________ ____________ ____________ ____________ __________ ____ … ______ … ____________ ____________ / NO____________ ______ ____________ well? YES ______s ______ ____ … ____________ e the proces modat______ ____________ … ______ __________ still accom ____________ ____________ ____________ ____________ requirements of the work? ______ … ______ ____ … ______ t and future __________________ sized to the curren ____________ as:zation: organi ments thesuch ation appropriately… ____________ tation within environ officement Is the current workst the depart s ofative� for “altern ate sibilitie candid respon athe be of tion group) descrip B. within Briefthe ________ a people certain or certa (or ____________ Could your group ____________ _____ ____________ ____________ ____________ ____________ given day due to work ____________ ____________ in the n YES / NO ____________ ge of staff are not in the office on any ations: kstatio workst for staff that are ____________ d basis each day .1 Unassigned space that day. _ ____________ for the fact that a significant percenta on an as-neede ______ ______ ______ to their assigned accounts can be used / assigned can easily pull ____________ quantt provided ion quantity ents, etc. and spaces units that the staff member , workstattion __ in mobile In this scenario k m-home arrangem work-fro ____________ e off, work group areas or time in ______ ents, either ______ l storage travel requirem _____ indivii d for individua ____________ provided ____________ ____________ office. Space is ____________ workspaces (project / NO ____________ ____________ odating group ____________ vi ment YES envi work environ ____________ individual workspaces and more accomm .2 Collaborative ___ ____________ of smaller ______ ______ ______ work and a mix accomplished. ______ ____________ large team-oriented the tasks to be ge amounts of ____________ nt may better suit ______ equipme NO / ate Many groups have with the appropri _____ apprr ations YES relevant areas) ____________ assigned workst rooms, “war� rooms, all that apply and ____________ TH ___________(check and permanently ____________ TMENTAL GROW ____________ III.ations ): ____________ “Hotee workst ______ DEPAR ned “Hotel� ly between ment(s ______ ____________ your depart who travel frequent .3 Mix of unassig for______ ______ ______ growth ____ ____________ ____________ ion, but those______ ________ affect ____________ ______ permanent workstat A. What factors will ____________ ____________ are assigned a ____ ____________ __________ ____________ a day-to-day basis growth ____________ ______ in the office on Propor ____________ ____________ lss who are gen n are in the office. generally _____ theytionate … ____________ ____________ gned stations when your industry Groups or individua me,, etc. use no o non-assi ____________ to initiatives in m-home ______ due ______ _ cities, work-fro Growth … y ______ s workspace? ____________ to your industr of your group’ ____________ legislation related ____________ the effectiveness … Changes in _______ ____________ could improve ____________ can think of that _______________ ______ ______ ______ ____________ stratee ies you ______ ______ other strateg ______ ______ … ____________ ______ ______ Please list any ______ ______ F. ______ ______ ___ ______ ______ ______ ______ ____________ ______ ______ ______ ______ ______ … ______ within: ______ ) ______ment(s ______ ______depart _ ______ _____ ______ ______ ______ this (these) _________5 years ______for ______ … ____________ you expect ____________ ______do ______ growth B. ____________ ______ What 3 years _ ___________ ___ ____________ ______ ______ ____________ ____________ … ____________ ____________ ______ year ______ ______1 ____________ _ ___________ ______ _________ ____________ _________ … ____________ ____________ ____________ ____________ ____________ _ ___________ ____________ ______ _________ ____________ … ____________ ____________ / UNEVEN ______ _ ____________ others? EVEN ______________ grow more than … ____________ will some areas or ment across the depart growth be spread C. and at what rate? Will projected more aggressively groups will grow C.1 If uneven, which
Have your work
B.
C. D. E.
r: CH-15 Facility Numbe Site Aerial Information: Sheet: 1 of 2
1
Diagnostics Hotel Stations
Manager Manager Manager Manager Manager
Operational Finance Finance Corporate Growth Revenue Cycle
2
4
Manager
r: CH-1 Facility Numbe Occupancy Areas Information: Sheet: 4 of 5
Address: Building Name: Third Floor Level:
Scale: 1� = 20’-0� 013 Date: 10/25/2 ___/____ Rev. Date: ____/_
Manager Manager Manager Manager Manager Manager
Group 1 Corporate Software 2 Corporate Software Hotel Stations s 7 Human Resource s Admin Human Resource HR Shared Services Employee Health and Benefits Compensation Training) n (Education & Corporate Educatio Development Organizational e Employee Assistanc s Business Partners ns Human Resource e Assistance/Relatio Corporate Employe n & Employment Talent Acquisitio & Scheduling Staffing Central Hotel Stations & Construction Admin 8 Real Estate & Construction Corporate Design tion Operations Corporate Construc ing Services Plant Engineer nce Services Facilities Maintena Hotel Stations ent & Sales 9 Business Developm & Development Planning Strategic Business Strategy Business Analysis Pricing Strategy ent & Sales Business Developm ent & Sales Business Developm ent Relationship Managem Hotel Stations
A
-
-
-
-
-
-
-
-
16 16
10 10
-
-
-
76
4
-
-
23 53
ITURE 1
nsys Allsteel Conce Typical Size:
SYSTEMS FURN
high 6’x8’, 8’x8’, 56� Matte Black
6’x6’, 43� high Matte Black
Frame Color: Panel Fabric:
Frame Color:
Shoji
Panel Fabric: Panel Color:
Parchment
Panel Color: Accent:
nsys Allsteel Conce Typical Size:
Accent: rs: Glass Stacke
Matte Black
Work Surface
Canyon Zephyr Driftwood
Sable on Cherry
Executive Chair Highback od Therapist Allseating Therap Fabric:
Parchment Bungee, Dusk N/A
2
Architex Hyde Hershey
Matte Black
Guest Chair feller Side Chair ss Furniture Rocker i Architex Borrell Carolina Busine Oak Fabric:
Canyon Zephyr Driftwood
Edge:
Estate
-
-
-
-
3 1
29 6 1 4 6 8
-
-
-
-
-
2008 Date of Install:
Current EXP
gement Material Mana nt and Solutions rate Improveme Manager Corpo n Resources Manager Huma rtments Corporate Depa Plaza Center
Unknown
Unknown
ns Kimball Reaso Typical Size:
8’ x 8’, 68� high Shadow
Frame Color: Panel Fabric:
ent Patin, Repousse Iridesc Linen Truffle
Panel Color: Accent: rs: Glass Stacke Privacy Door:
n Wood Tile, Autum Metallic Satin Bronze Clear Glass N/A
d Color: Files/Overhea Color: Work Surface Edge: Work Surface
Shadow Tungsten Evolve Sandstone
Task Chair Back od Basic High Allseating Therap Maharam Setting Fabric: Cayman Color:
8’ x 8’, floor to
Typical Size: Frame Color:
ceiling Tan
Unknown
Panel Fabric: Panel Color:
Tan N/A
Accent: rs: Glass Stacke Privacy Door: d Color: Files/Overhea Color: Work Surface Work Surface
Clear Wood/Glass N/A Tan N/A
6’ x 6’, 65� high Light Tan
Typical Size: Frame Color:
Unknown
Panel Fabric: Panel Color:
Light Tan N/A
Accent:
N/A
rs: Glass Stacke Privacy Door:
N/A
d Color: Files/Overhea Color: Work Surface Edge: Work Surface
Light Tan Light Tan Light Tan
Address 2
3
HQ City
Address 3
HQ City
Address 4
Manager
ess Office Central Busin
3/31/2015
4
Manager
Marketing
6
HQ City
Address 5 Address 6
3/31/2015
5
HQ City
Manager
HQ City
Address 6
HR / Education Administration
HQ City
Address 6
Manager
be Eliminated
: Manager
and Training
Task Chair Back od Basic High Allseating Therap Maharam Setting Fabric: Cayman Color:
3 1 1 0 1
8
6
A., B., C., D. A., B.
0
5
D. D.
1
2 4
5
2
d.
5
3
12/31/2019
3/31/2015
$548,383
129,600
$297,134
19,044
$673,744
44,582
$1,202,396
78,437
$670,413
65,519
$51,580
4,143
$75,273
6,046
$23,294
1,871
3,542,218
349,242 $
7
HQ City
Address 7
Manager
8
HQ City
Address 8
Manager
9
HQ City
Address 9
10
HQ City
Address 10
11
HQ City
12
HQ City
Address 11 Address 12
HQ City
Address 12
HQ City
Address 12
HQ City
Address 12
HQ City
Address 12
HQ City
Address 12
HQ City
Address 12
7
HQ City
Address 7
8
HQ City
Address 8
2/28/2017
acting Corporate Contr rate Contracting Manager Corpo n Resources Manager Huma Improvement rate Corpo Manager and Wellness / Employee Health Manager HR Finance ce / Operational Manager Finan Finance ce / Operational Manager Finan Finance / RCS ce / Operation Manager Finan rate Services Manager Corpo rate Excellence Manager Corpo ies Services ruction and Facilit Manager Const Management Manager Asset
2/28/2017 7/31/2018 1/31/2017 1/31/2017 1/31/2017 1/31/2017 1/31/2017 1/31/2017 1/31/2017 3/31/2017 4/30/2017
$86,601
5,611
$96,223
5,734
$25,929
1,320
$186,220
9,638
$152,092
10,064
$54,529
3,100
$58,645
3,334
$54,265
3,085
$11,733
667
$64,643
3,675
$137,026
7,790
$60,633
3,447
$163,545
10,903
$44,677
2,261
$1,196,761
70,629
$
419,871 AL GRAND TOT
4,738,979
3,100 vement Corporate Impro
nition Kimball Defi Typical Size:
Varies
Manager
Autumn
HR / Employee
3,334
ess Health and Welln
Wood Color: Executive Chair Mid Back Kimball Stature Fabric:
Manager Essence
tional Finance Finance / Opera RCS tion Finance / Finance / Opera
Raven
Fabric:
3,675 6,760
667
Color: Guest Chair la Side Kimball, Acapel
3,085
Manager
tional Finance Finance / Opera
7,790
Infinity Persimmon
Manager
Unknown
es Corporate Servic lence Corporate Excel
3,447 11,237
Date of Install:
25,098
Unknown
Color: Unknown
7/31/2018
2/28/2017
nt Risk Manageme acting Corporate Contr
Manager
Color:
Edge:
Task Chair Back od Basic High Allseating Therap Maharam Setting Fabric: Cayman
1 1
0 0 0 0 0
3
ITURE 2
SYSTEMS FURN ITURE 1
SYSTEMS FURN
7/31/2018
HQ City
14 S1
0
Current Annu
SF
3/31/2022
2
B
CASEGOOD
1 2 0
3
D. D. D.
0
10
Occupant
8
ITURE SYSTEMS FURN
0 0
13 0
0
32 7 1 4 6 8 2 2 2
a.
A., B., C., D., E. D. D.
25
3 0
17 6 5 4 1 1 -
0 0 0 0
25 0 0 0
16
91 2 10 20 5 10 2 5 5 5 16 11
-
-
-
2/28/2017
2008
Scale: N/A 013 Date: 10/25/2 __ ____/____/__ Dat Revv Date: Rev Rev.
27 10 0 1
c., d.
A.
al Rent
ns
Leased Locatio
Leader
Address 1
Buildings to
Date of Install:
Address: e: Nam Name: Building N and Seventh L vel Sixth Leve Level oor Level: Floor
0 0
Revised: 12/04/201
HQ City
Date of Install:
8 CH-8 r: CH Facility Numbe re Information ttion: Furnitu Information: Shee 4 of 4 Sheet:
0
0 0
6
Color:
Color:
0
7 7
2 2
2
City Corporate
ings:
2008
Task Chair Highback od Therapist -005 Allsteel Therap Maharam 463860 Toffee Fabric:
0
-
-
-
-
-
-
-
-
-
17 6 5 4 1 1
-
-
-
-
-
Color:
Task Chair Highback od Therapist -005 Allsteel Therap Maharam 463860 Toffee Fabric:
0
-
464 15 59 5 235 74 23 53
c
C, D
0
0
77 66 11 -
1
4
2 5
0
2
0
Strategy
Drivers
0
2
0
10 5
1
Color:
N/A
d Color: Files/Overhea Color: Work Surface
N/A
Privacy Door: d Color: Files/Overhea Color: Work Surface Edge: Work Surface
Shoji
rs: Glass Stacke Privacy Door:
Bungee, Dusk N/A
Typical Size: Wood Color:
0
20
12/31/2018
10’x12’
5-year
0
Address
Market
Anchor Build
S1
CASEGOOD
OFS Impulse
3-year
0
-
-
-
-
-
-
1-year
B. PROGRAMMING
Headquarters
2
-
-
4 2 82
-
1
14
-
27
-
84
272 2 40 3 153 74
-
-
28 13 15
-
A. EXISTING CONDITIONS
ITURE SYSTEMS FURN
Address 15
Address 14
Address 13
Address 12
Address 11
-
-
-
-
-
-
-
4 5 16
Director of BD Manager Manager Manager Manager Manager Manager Manager
Address 10
-
-
-
-
-
-
-
5
Director of Real Manager Manager Manager Manager
Address 9
Address 8
Address 7
374
-
-
-
-
-
49 2 10
HR Director Manager Manager Manager Manager Manager Manager Manager Manager Manager Manager Manager
520 5 9 489 17 -
-
-
-
-
-
13
13
7
12 12
-
39 28 11
-
28 9 11 2 6
-
-
-
-
-
-
-
-
TH PROJECTED GROW
-
82
9 20
-
-
-
Manager Manager Manager
Revenue Cycle Revenue Cycle (Scheduling) Customer Service Hotel Stations Technology 6 Information IT Applications Technology Technology
5
2 5 82
-
-
374
-
7
10 -
Finance Hotel Stations Corporate Finance Investments
3
-
-
29
-
-
-
15 5
-
-
-
-
21 9 11
Administration ration Executive Administ Analysis Corporate Financial
-
-
7
-
-
-
-
TOTAL CURRENT
STAFF
Contact Name
Department
1
Address 6
MARKET 1
VT IW VT IW
Address 5
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Address 4
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D
stations t workst If so, do the curren
Address 3
Address: Building Name: N/A Floor Level:
Scale: N/A 013 Date: 10/25/2 ___/____ Rev. Date: ____/_
sess (the esses proces
YES / NO
Address 2
OH 6HUYLFHV 5HYHQXH &\F 2SHU )LQDQFH Q $GPLQLVWUDWLR
Address 1
SECOND FLOOR
not) (if NO; state why TS: ENTS: REQUIREMEN s) in terms of: WORKSPACE of your group( __ ____________ ent suit the needs ment vironm ____________ t work environ ____________ Does the curren ____________ __________ ____________ ____________ ____________ ce YES / NO ______ t of space ____________ ___________ .1 Overall amoun YES / NO ______ ____________ space the ______ of ______ n ement ran nal arrang ____ ____________ ____________ .2 General functio : YES / NO ______ ______ offices / ______ ations ______ w __ ____________ ration off workst ______N Date: ____________ INFORMATIO .3 Size / configu NO ______ YES /IEW ____________ INTERV g I.rooms: m ____________ ration of meetin _________ : YES / NO ______ .4 Size / configu ____________ (e.g. workrooms) tA.areas Name: ____________ s ___ ____________ ration of suppor ____________ ____________ n: .5 Size / configu Positio______ ____________ B. ______ __ ______ ____________ ______ ___ __________ ____________ ): ____________ .6 Other ______ ment(s______ Depart______ ____________ ______ C. ______ ______ __ ______ ______ ______N __________ t space(s)? INFORMATIO .7 Other ______ NAL ______ ed your curren ____________ II. ______ apply) ORGANIZATIO since thatoccupi ____ __ ______ allyou ______ _____ change):d (list ______ tasks)ment(s ____________ require the ngddepart .8 Other ______ ____________ plish followi the accomfor ____________ A.youSurvey way
Date of Install:
Date of Install:
Unknown Date of Install:
Scale: N/A 013 Date: 10/25/2 ___/____ Rev. Date: ____/_
Address: Building Name: All Floor Level:
r: CH-9 Facility Numbe tion Furniture Informa Information: Sheet: 3 of 3
C
C. WORKSPACE STANDARDS LA MB E RT Archite cture + Inte riors • l a mbe rta i. c om
D. OPTIONS 31
+ Corporate Workspace
SECTION
CORPORATE HEADQUARTERS Bank of North Carolina | 26,000 SF | High Point, NC
Traditional client / savvy marketer Mix of traditional with contemporary elements Site analysis Test-fits/space planning Flexible workstation layout Stage move of staff Move management Planning
32
BNC Bancorp engaged LAMBERT to evaluate their existing facilities for the purpose of relocating their critical departments under one roof. During the process, LAMBERT presented building options for consideration, including a ground-up facility. Ultimately, an existing three-story office building in High Point was selected. In this new headquarters, office space is located on two levels, with a lobby and offices on the first floor, and workspace and meeting rooms lining the perimeter of the second floor. The large corporate board room on the second floor seats 25 people at
a custom-made conference table, while the room itself is flanked by smaller breakout/ meeting rooms for further discussions. This facility reinforces branding for Bank of North Carolina, with curvelinear walls on the second floor espousing the bank’s mission and values, with touches of the company’s corporate colors do ed throughout the space, blending both traditional and contemporary elements.
LA M B E R T A rc h i t ec t u re + I n t er i o r s • lam ber t ai . com
LAMB E RT Archite cture + Inte riors • l a mb e rta i. com
33
+ Corporate Workspace
SECTION
BB&T UNIVERSITY CENTER BB&T | 90,000 SF | Winston-Salem, NC
Contemporary upfit which preserved BB&T’s brand Multiple training/conference rooms Private and open office areas Food service
Built in the 1950s as a manufacturing and research facility, this building was renovated to accommodate a 90,000SF corporate and management training facility for BB&T. The project consisted of multiple training rooms, an auditorium, a sizeable food service area and offices. The existing, exterior pre-cast panels were removed and spandrel glass was installed to project a contemporary appearance to the elevation. Existing piers at the entrance were wrapped in black granite and topped with translucent white lanterns and spires. The lanterns motif is also used on wall sconces, courtyard fencing, and exterior project identity. A landscaped courtyard replaced a paved parking lot. Adding a
34
sidewalk, rows of flagpoles and additional landscaping in the main parking area created a focal point for the main entry. The interior environment received a makeover to project tradition and strength for the financial management trainees who enter this building. The renovated expression incorporates more traditional materials in the form of mahogany paneling and contrasting terrazzo floors. Pa erns in the floor mimic the coffered ceiling and curved, perforated metal panel insets. Finishes were chosen to project the modernist style yet bow to the traditional culture of the client.
LA M B E R T A rc h i t ec t u re + I n t er i o r s • lam ber t ai . com
Workstations/Offices Conference Rooms/Learning Environments
SECOND FLOOR
FIRST FLOOR LAMB E RT Archite cture + Inte riors • l a mb e rta i. com
35
+ Corporate Workspace
SECTION
CUSTOMER SERVICE CENTER Lowe’s Companies, Inc. | 440,000 SF | Wilkesboro, NC
Open and private office space Flexible modular systems furniture Training and conference areas Food service + cafeteria for staff Access flooring + indirect flooring throughout for change management
Lowe’s Companies, Inc. commissioned LAMBERT to study the adaptive-reuse of Wilkes Mall, a one story, 440,000 SF failing retail mall, as a customer support center and corporate headquarters. Following due diligence and feasibility studies, Lowe’s engaged LAMBERT to provide complete design and feasibility support services including furnishings selection and move management.
Although confidentiality issues require some personnel to occupy private offices, Lowe’s found that efficiency, flexibility, and morale could be enhanced in a predominantly open office environment. Modular systems furniture was used in all open office areas, with varying workstation and partition sizes set to provide space as well as privacy for managers and supervisors.
The first project phase included office areas, on access flooring, for 800 employees; a 325-seat food service facility; a data center; training and conference areas; executive and lobby/vendor areas; and mechanical/ electrical plant.
36
LA M B E R T A rc h i t ec t u re + I n t er i o r s • lam ber t ai . com
JC PENNEY
ROSES
BELK BRENDLES
WILKES MALL BEFORE RENOVATIONS
Phase I
0 LAMB E RT Archite cture + Inte riors • l a mb e rta i. com
Phase II
100
200
400
WILKES MALL RENOVATION CONCEPT 37
+ Corporate Workspace
SECTION
CORPORATE HEADQUARTERS Republic Mortgage Insurance Corporation | 90,000 SF | Winston-Salem, NC
New furniture standards established Heavy file loading/relocation of mobile file systems 100% workstations No workstations on exterior glass Internal conference rooms
RMIC, the nation’s 5th largest mortgage insurance company, asked LAMBERT to assist in the consolidation of their corporate facilities. LAMBERT provided program management and architectural services for the building upfit. A dramatic curving staircase physically and visually connects the 2nd and 3rd floors in the double-height public lobby. The main entrance lobby situated on a corner of the building, will connect a future building. Work areas were situated around the perimeter of the building giving maximum access to light and views for all employees.
38
Meeting rooms of various sizes, comprised of a gridded window wall system, surround the building core. Fluid curves in the carpet contrast with the grid of the wall and workstations. An easily reconfigurable furniture system is comprised of stackable panels and accommodates growth and change. These panels allow variances in height according to the needs of the work being performed. The office also contains a small data center, food service area and training facility, helping to make it a complete and comfortable work environment.
LA M B E R T A rc h i t ec t u re + I n t er i o r s • lam ber t ai . com
Internal Conference Suite Shared Window Wall 100% Workstations
Two-Story Lobby
Workstations and Conference Rooms/Learning Environments
FIRST FLOOR
SECOND FLOOR
Workstations Conference Rooms/Learning Environments FLOOR LAMB ETHIRD RT Archite cture + Inte riors • l a mb e rta i. com
39
+ Corporate Workspace
SECTION
CALL CENTER OFFICE RENOVATION + EXPANSION Navy Federal Credit Union | 104,000 SF | Winchester, VA LAMBERT was chosen by the world’s largest credit union, Navy Federal, to expand their existing 54,000 SF building by 100%, making it over 104,000 SF total. Navy Federal wished to expand their onsite call center operations. The building expansion and site improvements required workspace and parking additions for a considerably increased occupancy.
Employee amenities in the facility include a food service center (which doubles as a multi-purpose room for company functions), a fitness center, training rooms, and health services. HR facilities, such as new offices and training rooms, are also part of the new renovation and addition. Ergonomic, efficient workspaces were integrated into the design using the Herman Miller Furniture System Resolve.
A raised floor throughout, as well as acoustical ceilings at 11 feet, provide the open space required for the 50,000 SF call center. Close to 25,000 SF of space is dedicated toward data center and business recovery operations for the large call center.
PHASE II ADDITION
40
Specialized workstation systems Conference suite Business recovery data center Food service Exercise facility
PHASE I
TRAINING
FITNESS
DATA CENTER OPERATIONS
ELECTRICAL/ DATA
ADMIN./ FOOD SVC.
HR
BUSINESS RECOVERY
CALL CENTER
PHASE II ADDITION
HEALTH SERVICES
HR TRAINING/ RECOVERY OPS
EXISTING CONSTRUCTION
MECHANICAL MEZZANINE
CIRCULATION
LA M B E R T A rc h i t ec t u re + I n t er i o r s • lam ber t ai . com
LA LAMB MB E RT Archite cture + Inte riors • l a mbe mb e rta i. ccom om
41
+ Higher Ed Workspace
SECTION
SMITH WAREHOUSE RENOVATION Duke University | 117,000 SF | Durham, NC New workspace standards established Variety of meeting environments Transition to predominantly workstation environment Designed to accommodate unknown future occupants on irregular timing WINNER: 2011 American School & University, Outstanding Design, Student Center/Service Areas (Educational Interiors) WINNER: 2011 American School & University Outstanding Design, Adaptive Reuse (Architectural Portfolio) WINNER: 2012 IIDA DesignWorks Honorable Mention, Government/Institutional Projects 42
The 90,000SF renovation of Duke’s Smith Warehouse (a 100-year-old historic tobacco warehouse) accommodates flexible office space for over fi een departments and includes a business center and café. Built as a tobacco warehouse in the late 1800s, the existing building, rich with restored brick and exposed heavy timber, was somewhat foreboding in its scale and repetition. For use by a variety of student focused groups, LAMBERT sought to so en and organize the spaces and give a interesting but methodical system of wayfinding. Programmatically diverse groups were organized along a sinuous wall on the first floor that incorporated industrial feeling materials sympathetic to the space, but clearly new. Distinct, bright colors were
used to denote each major “bay” of the building and incorporated into signage and wayfinding. For this student focused building, technology is included in all aspects of this renovated 100+ year old warehouse. Wireless network connectivity is available throughout and meeting spaces range in size and configuration to accommodate a range of instructional styles. Duke’s Career Services department houses small interview rooms on two mezzanines created within the high volume space. Medium sized meeting / interview rooms are included below the mezzanines. These surround a large interview waiting area; therefore, sound isolation was of critical importance.
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+ Higher Ed Workspace
SECTION
HISTORIC POWER HOUSE RENOVATION (TIP DEPT. OFFICES) Duke University | 27,000 SF | Durham, NC
Renovation of three finished floors and two unfinished floors Interior to be renovated into office space and multi-purpose space Large flexible meeting room environment to be incorporated
Duke University’s Talent Identification Program serves gi ed and talented youth. Since its 1980 inception, it has grown from its campus location to serve over 3,700 participants annually in residential programs in seven states in the US and four international locations. The TIP administrative offices were overcrowded and a solution that would accommodate the staff was found by repurposing an historic industrial building. The Power House in downtown Durham was originally constructed in 1926 to provide electricity for the Ligge & Myers Tobacco Company operations. New structural floors
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were inserted in the large volumes that housed the generators and turbines but were held back from the outside wall to preserve a sense of the vast spaces. Enclosed offices were given glass fronts and located in the interior to allow light to penetrate the open office areas. New design elements hearken to the building’s industrial past and mechanical systems are exposed. Because the existing architectural fabric was so rich, bold colors delineate new elements and form a counterpoint to the predominate red brick on the exterior walls.
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+ Higher Ed Workspace
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JACKSON LIBRARY RENOVATIONS - INFORMATION COMMONS UNC-Greensboro | Greensboro, NC
5,500 SF future phase of Jackson Library
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As a future phase, the main floor of the Jackson Library at UNCG will be transformed into an Information Commons. This area will be the focal point for all media services and collaborative learning. A reference desk that has staff available to answer student and faculty questions about print, video or electronic resources will form the hub. Computer stations to access various resources will surround this area. At the perimeter will be
“collaboratories” with technology components to support group learning. Technology-rich rooms for class instruction round out the center.
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LLAMB LAM A AM MBE ER R RTT A Archite r cch rc h iite ttee cct cture ttu u re r e + IInte nte nt tee rio ri riors rss • l a mb mbe m bee rt b rrta ttaa ii.. ccom om o m
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+ Higher Ed Workspace
SECTION
STUDENT ORGANIZATION OFFICES
Moseley Center | Elon University | 7,000 SF | Elon, NC
Large open areas for study, meeting, and student organizations Eight enclosed offices New conference room Kitchen area 2014 IIDA Award Winner
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Construction of a new dining facility freed up space within this student center for a private university. This facility was programmed to promote greater use of the student center and foster collaboration among various student groups. It includes: shared offices for student groups, flexible spaces for small and large group meetings and a kitchen with multiple functions. Glass-front offices are distributed around the space. Locked storage for all student groups was included and the tops form a worksurface for projects or individual work. A variety of movable tables and chairs as well as lounge seating grouping are available to accommodate various meeting styles.
Design focal points include a large oval form in the ceiling. This area focuses on a large glass markerboard with in one of the University colors of gold with the logo backpainted on the glass. Intersecting this feature is a “wave” ceiling in burgundy, another school color. The wave extends into the hallway and beckons students to enter and participate. Enclose spaces have large scale monitors that students can plug into and collaborate. The kitchen has a full slate of appliances and enables student groups to prepare and share meals to further enhance connectivity. Large scale circular light fixtures are used to create movement and an exciting space.
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+ food service design Building Types: Corporate Higher Education Senior Living QSR
LAMBERT Architecture + Interiors • lambertai.com
FOOD SERVICE DESIGN + SERVICES SELECT FOOD SERVICE EXPERIENCE: Lowe’s Companies, Inc.: 300-seat/13,500 SF full-service facility within 440,000 SF customer service center
Wilkesboro, NC
BB&T Reynolda Business Center 100-seat/5,000 SF full-service facility inside 85,000 SF upfit. Hot foods, deli-lines, cafeteria, outdoor courtyard.
Winston-Salem, NC
Navy Federal Credit Union 100-seat/4,500 SF food service area inside 104,000 SF addition/renovation. Wake Forest University - University Center 170-seat/4,000 SF food service with new servery concept and modernized dining area.
Winston-Salem, NC
Salem College 35-seat/ 1,650 SF cafe with quick-service grill, “grab and go” prepared foods, convenience store items and a full-service coffee bar.
Winston-Salem, NC
Duke University 2,000 SF renovation to R. David Thomas Center Servery Deli/Kitchen upfit in 90,000SF Duke Smith Warehouse Facility Bib’s Downtown Restaurant 3,500 SF 100-seat restaurant renovation
Krispy Kreme Domestic QSRs: Prototype Prototypes Renovations In-Line Location In-Line Locations In-Line Location in Panther Stadium In-Line Location Kool Kreme Additions
Durham, NC
Winston-Salem, NC
Krispy Kreme International: Prototype Standards QSR Layout Development
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Winchester, VA
16 Worldwide Locations 16 Worldwide Locations 4,200 SF 3,000 SF 1,100 SF 1,400 SF 2,000 SF 400 SF 2,000 SF 1,200 SF
Dothan, AL GA, MS, NC, VA AL, NC Knightdale, NC IN, SC, NC Charlo e, NC ATL Airport NC, TN
LA M B E R T A rc h i t ec t u re + I n t er i o r s • lam ber t ai . com
Planning and Development • Strategic Facilities Planning • Site Planning/Analysis Feasibility Studies • Test-Fits • Program Management
SELECT FOOD SERVICE DESIGN SERVICES: Entitlement:
Engineering*:
Agency Review
Grading
State/County/Municipal Approvals, Permi ing
Drainage
Signage
Utilities
Landlord Coordination
Structures Mechanical Electrical Plumbing/Fire Protection
Design/Project Implementation:
Energy studies/modeling
Pre-Design
Landscape architecture
Architecture
Food Service Management Consulting
Interiors Sustainability/LEED Certification
Technologies:
Prototypical Roll-Out
3D CAD renderings/animation
Brand Management/Identity
Building Information Modeling (BIM)
Code Compliance
Project/Client websites
Construction Services
(*through pre-qualified, project-specific consulting engineers)
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+ Food Service
SECTION
FOOD SERVICE Lowe’s Companies, Inc. | Wilkesboro, NC
13,500 square feet 300 seats Fast-track construction Full-service facility Deli-grill combo Beverage stations Central island for self-serve
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Hot foods and daily specialty selections are displayed and served by staff from retail-type glass front cases. A deli-grill combination provides made-to-order sandwiches and anchors the inside corner in a prominent location. Side items such as chips are displayed in proximity to the deli/ grill to entice patrons. Beverage stations are self-service and are located on both sides of the service pa erns for ease of access. A central island holds self-service items such as salads and soups and contains a “grab & go” case with prepared sandwiches, yogurt and other items. Clear entry and exit points were defined.
A deli-grill combination provides made-toorder sandwiches and anchors the inside corner in a prominent location.
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In the development of this full-service facility, a modiďŹ ed scramble format was chosen for the servery with both self-service and served stations.
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+ Food Service
SECTION
NEW FOOD SERVICE AND DINING Navy Federal Credit Union | Winchester, VA
4,500 SF within 104,000 SF renovation Seats 60 New food service addition Dining hall doubles as meeting area Two outdoor patio areas added
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The Navy Federal Credit Union’s 104,000SF call center expansion called for a new food service area for the building’s occupants. 4,500 SF was added to the basic box for employees to enjoy as a go-to/respite space and seats 60 people comfortably during lunch breaks. The dining hall also doubles as a large meeting area for company events and presentations, accommodating up to
100 people total. Adjacent to the dining hall are two outdoor patio areas, as well as a convenient vending area. A higher level of design and finish materials was utilized to heighten the overall oasis effect, placing the highest cost of the project where it would be most appreciated by the building occupants.
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+ Food Service
SECTION
STUDENT CENTER CAFÉ
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Salem College | Winston-Salem, NC
WOMEN 113
HALL 115 CUST. 112
C-STORE 110
As part of Salem College’s new Student Center, LAMBERT designed this lively 1,650 SF café. Within the café is a quick-service grill, “grab and go” prepared foods, convenience store items and a full-service coffee bar. The café opens to a south-facing patio for use in nice weather which can be converted to a coffeehouse / entertainment venue in the evenings.
BACK ROOM 111 INFO 106
GRILLE 109
CAFE 107 H 1
COFFEE 108
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+ critical facility design Building Types: Data Centers (primary + back-up) Network Operations Centers Technology Centers Business Recovery Centers Call Centers Enclosed/open oices Alternative work environments Meeting/Conferencing/Training
LAMBERT Architecture + Interiors • lambertai.com
CRITICAL FACILITIES + SERVICES SELECT CRITICAL FACILITIES EXPERIENCE: UNC at Greensboro McNu Data Center
26,500 SF
Greensboro, NC
100,000 SF 7,835 SF
Location Withheld Location Withheld
BB&T: Operations Center Expansion Collections and Recovery Center Operations Center Operations Center Processing Center Operations Center
110,000 SF 73,000 SF 72,000 SF 54,000 SF 53,000 SF 41,000 SF
Location Withheld Location Withheld Location Withheld Winchester, VA Location Withheld Location Withheld
Navy Federal Credit Union: Business Recovery/Call Center
104,000 SF
Winchester, VA
9,000 SF 4,500 SF 1,000 SF 6,500 SF 5,500 SF
Wilkesboro, NC Wilkesboro, NC Wilkesboro, NC Wilkesboro, NC Wilkesboro, NC
Southern Community Bank Operations Center/Data Center
47,000 SF
Winston-Salem, NC
Bank of North Carolina Operations Center
13,500 SF
Thomasville, NC
Confidential Client IT Offices
10,400 SF
Mooresville, NC
5,000 SF 5,000 SF
Winston-Salem, NC Winston-Salem, NC
Confidential Client: Data Center (Feasibility Study) Data Center (Backup Renovation/Expansion) Data Center (Primary) Renovation Expansion
Lowe’s: Satellite Data Center Data Center PBX Room Print Services Mail Services
RMIC: Data Center Data Center
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Planning and Development • Master Planning • Strategic Facilities Planning Site Planning/Analysis • Feasibility Studies • Program Management
SELECT CRITICAL FACILITIES SERVICES: Entitlement:
Engineering*:
Agency Review
Grading
County/Municipal approvals, permi ing
Drainage
Landlord coordination
Utilities Structures
Design/Project Implementation:
Mechanical Electrical Plumbing/Fire Protection
Program Management
Energy studies/modeling
Project Management
Landscape architecture
Pre-Design Architecture
Technologies:
Interiors
3D CAD renderings/animation
Sustainability/LEED Certification
Building Information Modeling (BIM)
Code compliance
Project/client websites
Construction services
(*through pre-qualified, project-specific consulting engineers)
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+ Critical Facilities MCNUTT TECHNOLOGY CENTER UNC-Greensboro | 26,500 SF | Greensboro, NC Four CRAC units (@30 tons of cooling each) Cold and hot aisles utilized 800 KW emergency generator 2 UPS systems
The McNu Building at the UNC-Greensboro formerly housed IT-Services, the University Teaching and Learning Center and Network Services. The 26,500SF renovation of McNu brought together Campus Management Information Systems, Networks, and the help desk portion of IT-Services and Systems. This mission critical site accommodates frequent electrical and data system reconfigurations, and has an above-floor space frame system which encloses the server cabinet. The server cabinets are grouped into rows with dual electrical busway system supplies. The facility utilizes four Computer Room Air Conditioning (CRAC) units providing 30 tons of cooling each; three are operational, with the fourth as a spare. Cool air from the CRAC units is provided through the Server Center ceiling into
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“cold” aisles and hot air is exhausted through the “hot” aisles back to the CRACs. The McNu Building utilizes two normal power sources from Duke Power plus an 800KW diesel emergency generator and was designed to accommodate a second, future 800KW diesel emergency generator. Power for the Server Center is linked to the emergency generator as well as 2 separate Uninterruptible Power Supply (UPS) systems. The UPS systems provide 15 minutes to shut equipment down should both normal power and the emergency generator fail. As the emergency generator requires 10 seconds to activate during a power failure, the UPS system also provides an interim power source so that servers can run continuously. The University can have confidence that this design allows for 100% reliability and back up systems.
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+ Critical Facilities DATA CENTER EXPANSIONS Confidential Health Sciences Client 17,000 SF (Backup Center - Central NC) + 10,000 SF (Primary Center – Eastern NC) Expansion of both the primary and backup data centers for a Fortune 500 health sciences corporation Masterplan for execution: Backup expansion first; Primary Center expansion followed Significant building and site modifications required
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This expansion of both the Primary and Backup data centers for this health sciences company was conceived as a multi-year Masterplan. Expansion of the backup data center first allowed a lower risk factor overall because it was a secondary facility. Once that expansion was complete, it allowed “live work” to be shi ed from the primary center as needed to facilitate that expansion.
Significant site and building challenges were encountered in both locations. The backup location was in a single story building, but required reinforcement of the roof structure and removal of existing skylight “roof monitors.” Both locations had extensive site modifications. The Primary Center was located at grade level but active laboratory space was located above and had to remain operational 24/7/365.
LA M B E R T A rc h i t ec t u re + I n t er i o r s • lam ber t ai . com
BACKUP DATA CENTER
PRIMARY DATA CENTER Original Data Center Footprint (Reconfigured) Expanded Area
CORRIDOR 104
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SERVER 120
SWITCHGEAR/ UPS 105
STORAGE 103
RAMP 106
TVS BY OWNER TAPE LIBRARIANS 107
NETWORK CLOSET 110
COMMAND CENTER 109
STAGING 108
STAIR ST1
CORRIDOR 118
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TAPE STORAGE 117
TAPE RACKS
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+ planning and interior design Building Types: Healthcare/Health Sciences Workspace Higher Education Food Service Senior Living Critical Facilities
LAMBERT Architecture + Interiors • lambertai.com
INTERIOR CLIENTS + SERVICES LAMBERT’S INTERIOR DESIGN CLIENTS INCLUDE: Allegacy Federal Credit Union Appalachian State University Arbor Acres United Methodist Retirement Community Bank of North Carolina BB&T Davidson College Elon University Forsyth County Krispy Kreme Doughnut Corporation LabCorp Lenoir Rhyne University Lowe’s Companies, Inc. Navy Federal Credit Union Piedmont Federal Savings Bank Republic Mortgage Insurance Company Salem College UNC-School of the Arts UNC-Greensboro Wake Forest Properties Wake Forest University Wall Esleeck Babcock, LLP Womble Carlyle Sandridge & Rice
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LA M B E R T A rc h i t ec t u re + I n t er i o r s • lam ber t ai . com
Planning and Development • Master Planning • Strategic Facilities Planning Feasibility Studies • Program Management • Standards Program Development
SELECT INTERIOR DESIGN SERVICES: Entitlement:
Engineering*:
Agency Review
Mechanical Electrical Plumbing/Fire Protection
State/County/Municipal Approvals, Permi ing
Energy studies/modeling
Signage
Audio-visual design Security design
Design/Project Implementation:
Food service design
Program Management Project Management
Technologies:
PreDesign
3D CAD renderings/animation
Due Diligence
Building Information Modeling (BIM)
Programming
Project/Client websites
Test Fits Interior Architecture Programming/Space Planning Finish Selection and Selection Lighting Fixture Selection FFE Selection + Procurement Move Management Coordination Artwork, Accessories, Selection/Coordination Sustainability/LEED Certification Brand Management/Identity Code Compliance Construction Services
(*through pre-qualified, project-specific consulting engineers)
LA MB E RT Archite cture + Inte riors • l a mbe rta i. c om
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+ Space Inventory/Analysis
LA
L A M B E R T A r c h i t e c t u r e , PA
Corporate Space Inventory Winston-Salem Locations
CORPORATE SPACE INVENTORY
BB&T Corporation | 300,000 SF | Winston-Salem, NC 4 buildings total surveyed: - 4 floors at 28,300 SF ea. - 1 floor at 20,500 SF - 2 floors at 17,000 SF ea. - 10 floors averaging 13,650 SF ea. Fixed floor plan and moveable workstation furniture documented
At the time this was performed, this financial services company occupied portions of four buildings in its headquarters city. This survey quantified that occupancy by department and documented it with a series of colorcoded plans by department and department number coding.
Plans were collected into a document and were all displayed at the same scale to give the person referencing it a good sense of the relative footprint of each location and department. Once the initial effort was complete, annual or more frequent updates were easily done to keep it current.
Color-coded to organizational charts
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BB&T STRATFORD 150 - 4TH FLOOR Strategic Planning Accounting Fixed Assets Shared - SP/A Communications Strategic Planning Accounting
001-05-04-10 001-05-40-30
4,590.9 SF 21,577.7 SF 184.6 SF 102.8 SF
Multi-Tenant Usable (BB&T)
4,950.9sf 21,557.7 sf
26,795.9 SF
BB&T FINANCIAL CENTER - 6TH FLOOR Credit Review Asset Based Lending Asset Based Lending Support Commercial Real Estate Lending Specialized Commercial Credit Building Conference Shared-CR/SCC Expansion
2,599.3 SF
5,042.6 SF 674.6 SF 331.7 SF 2,668.0 SF
Multi-Tenant Usable (BB&T)
11,316.2 SF
BB&T STRATFORD POINT - 3RD FLOOR Trust Corporate Banking Mgr. Shared - T/CBM Regional Board Room Communications Hub Regional Credit Expansion 1-90-03-10 1-90-03-20
6,265.6 sf 2,724.5 sf 609.3 sf 1,192.9 sf 236.0 sf 1,516.5 sf 906.5 sf
6,265.6 SF 2,724.5 SF 609.3 SF 1,192.9 SF 236.0 SF 1,516.5 SF 906.5 SF
Multi-Tenant Usable (BB&T)
13,450.6 SF
John Allison Chairman & CEO
Ken Chalk Executive VP Retail Lending
Rob Green Executive VP Administrative Services
Kelly King Executive VP Branching Network
Morris Marley Executive VP Funds Management
Scott Reed Executive VP Chief Financial Officer
Mike Sperry Executive VP Corporate Lending
Henry Williamson Chief Administrative Officer
Jerry Blue Sr VP Direct Retail Lending
Henry Skinner Sr VP HR Director
Bob Aston President Commerce Bank
Jeff Cook Sr VP Securities Trading
John Faulk Sr VP Manager Special Assets
Leon Wilson Sr VP Operations Div. Mgr.
Tim Dale Sr VP Mortgage Lending
John McCrory Sr VP General Auditor
Lee Cory President BB&T SC
Gypsy McKenzie VP Investment Portfolios
Sherry Kellet Executive VP & Controller
John Morton Sr VP Manager International
Jim Ashby Sr VP Marketing Dept. Mgr.
John Garrison Sr Vp Sales Finance
Jerone Herring Sr VP Sec. & Gen. Counsel
Regional Presidents:
Tom McFarland Sr VP Loan Services
Chester Williams Sr VP Director of CRA/ Community Develop.
Scott Qualls Sr VP Revolving Credit
Tim Davis VP Quality Support Mgr.
Rod Bullard-Piedmont David Crowder-Metro Max Crowe-Midlands Danny Daniels-Eastern Mike Goodman-Triad
David Park Sr VP Dir. of Support Services
Fred Groce-Western
Bill Conger Sr VP Compliance Dept.
Steve Medlin-Northeast
Rip Howard-Southeast
Rodney Hughes Sr Vp Balance Sheet Mgmt. Donna Goodrich VP Corporate Funding Mike Sessoms VP Funds Mgmt. Ops. Robert Peacock President BB&T Leasing Corp. Vacant Investment Banking
Ray Long Executive Vp Trust Division
Royce Hough Executive VP & Mgr. Corp. Banking
Hal Johnson Sr VP Strategic Planning John Vaughan President BB&T Investment Svs. Gloyden Stewart Sr VP Investor Relations Wade Reece President BB&T Insurance Svs.
Senior Loan Administrators: Ken Daniels Sr VP Tom Rice Sr VP Steve Alexander Sr VP Preston Fowler Sr VP
Vince Nelson-Cape Fear Roddy Rowan-Upstate Allen White-Sandhills Steve Wiggs-Catawba Lee Youngblood-Triangle Chisolm Leonard-Lowlands Ashpy Lowrimore-Pee Dee
Harvey McIntyre Network Sales Coord. Sink LAMB E RT Archite cture + Inte riors • l a mb eRegional rtaBecky i. com Fin. Analyst
BB&T ORGANIZATIONAL CHART 73
Larry O’Dell Controller
AMARR ORGANIZATIONAL CHART + Programming
Jackie Anthonis Accounting Manger
Evonne Stubbs Inventory Control Manager
Margaret Lane Project Manager / Systems Administrator
Richard Brenner President
Ginnie Green Executive Asst.
Greg Gilmer VP Sales / Operations
See Field Organizational Chart
Ray Zwack VP Devlopment
Teresa Lowry Marketing Manager
Rooks Garage Doors
Celeste Kimber Marketing Coordinator
Shawn O’Brien National VP Operations
Kaythryn Copeland Operations Expansion Specialist
Hosea Thibodeaux Senior Operations Specialist
Piedmont Garage Doors
Jeff Mick Chief Operating Officer
ony East Tony ions Engineering Applications Manger
Nan Robbins Marketing Event Planner & Project Specialist
Dwight Leonard IS Director
Shakerra Jones Mktg./Engineering Admin. Assist
Danny Joyner Product Engineer
Larry O’Dell Controller
Jackie Anthonis Accounting Manger
Donna Kiger Technical Coordinator
Evonne Stubbs Inventory Control Manager
Charles Hamilton Inventory Cost Analyst
Lisa Scales S.O.P. / Invoicing Analyst
Gini Hodges Accountant
Marty Caruthers Product Struc. Admin.
Kerri Jessup S.O.P. / Pricing Analyst
Anne Underwood Accounting Asst.
Elizabeth Culler Inventory Cost Analyst
Deborah Synder S.O.P. / Pricing Analyst
Ann Calloway A/P Manager
Sabrina O’Neal Inventory Cost Analyst
Lawrence Delbert Phlipot ot Tom Welshh
Alisa Owens Executive Asst.
Brenda Hester Technical Services Rep.
Tracy Copeland Sr. Accountant
Lyle Hicks HR Director
Gary Elkins Treasurer
Judy Wilson Treasury Service Mgr.
Margaret Lane Project Manager / Systems Administrator
Allen Unger Manager of Training
Shannon Brown Financial Administrative Asst. Steve Blair Network Systems Admin
Chris Store Technical Operations Manager
Brian Rasco Systems Support Tech.
Cathy Polk Software Development Manager
Stephanie Trail Systems Technician
Kay Kirby AS/400 Project Leader
Marty Jackson AS/400 Programmer Analyst
Brian Montgomery AS/400 Administrator
Matt Wiles Powerbuilder Project Leader
Carolyn Post Powerbuilder Programmer Analyst
Tracy Copeland Sr. Accountant
Charles Hamilton Inventory Cost Analyst
Lisa Scales S.O.P. / Invoicing Analyst
Gini Hodges Accountant
Marty Caruthers Product Struc. Admin.
Kerri Jessup S.O.P. / Pricing Analyst
Anne Underwood Accounting Asst.
Elizabeth Culler Inventory Cost Analyst
S Deborah Synder Pric Analyst S.O.P. / Pricing
Ann Calloway A/P Manager
Sabrina O’Neal Analys Inventory Cost Analyst
Tracie Hauser HR Field Specialist
Frances Frazier Credit Manager
Sue Albertson Payroll Manager
Gail Bennet HR Corp. Specialist
Charley Carte Receptionist / HR Secretary Gerry Hardee Asst. Credit Manager
Wanda Byers Credit Analyst
Gloria Gregg Credit Analyst
Brenda Money Credit Analyst
Karen Chapman Admin. Asst. Credit
Robin Little Admin. Asst. Credit
Carolyn Joyce A/R Cashier
Cheryl Glasier Credit A/R Coordinator
Terri Workman Payroll Assistant Chrystal Phipps HR Administrative Asst.
Becky Tesh Product Struc. Specialist Ivy Brouhard A/P Analyst
Wendy Brown A/P Analyst
Paula Wright Payroll Assistant
Tracy Benjamin Manager of Recruiting
Lewis Propst Mail Services Coordinator
PROGRAMMING
Amarr Garage Doors | 32,000 SF | Winston-Salem, NC
Project Headquarters staff growth for a rapid growth company “Test Fit” program to verify space requirement assumptions Utilize test fit to validate the projected footprint and size of the planned new building
74
Upon completion of the CORPORATE SPACE INVENTORY for this company, space programming for each group was conducted. Workspace and departmental support space needs were made for each group through interviews with departmental directors. Stated needs were verified and projections for growth were made with input from the VP over each department. Shared support spaces were conceived with input from Senior Management.
Finally, the approved program was used to “test fit” it to a hypothetical building footprint based on the overall gross square footage needs that had been projected in the numbers-based program. This allowed Management to see if the spatial relationships desired were feasible, and if the anticipated room for growth was allowed within the projected initial building size.
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Administration + Operations Richard Brenner, Ginnie Green, Greg Gilmer, Ray Zwack, Jeff Mick, Alisa Tunstel, Shawn O’Brien
Marketing Teresa Lowry, Celeste Kimber, Nan Robbins, Brenda Hester, Shakerra Jones
Engineering Tony East, Danny Joyner, Shakerra Jones
IS Dwight Leonard, Donna Kiger
IS Teams Steve Blair, Chris Shore, Stephanie Trail, Brian Rascoe, Brian Montgomery
IS Teams Cathy Polk, Kay Kirby, Marty Jackson, Ma Wiles, Carolyn Post
Accounting Larry O’Dell, Jackie Anthonis, Tracy Copeland, Gini Hodges, Anne Underwood
Accounts Payable Ann Calloway, Ivy Brouhard, Wendy Brown
Inventory/Cost Evonne Stubbs, Charles Hamilton, Marty Caruthers, Elizabeth Culler, Sabrina O’Neal, Becky Tesh
Sales Order Processing/Pricing Margaret Lane, Lisa Scales, Kerri Jessup, Deborah Snyder
Finance
SECOND FLOOR CONCEPTUAL LAYOUT
Gary Elkins, Judy Wilson, Shannon Brown
Credit Frances Frazier, Gerry Hardee, Wanda Byers, Gloria Gregg, Brenda Money, Karen Chapman, Robin Li le, Carolyn Joyce, Cheryl Glasier
Payroll Sue Albertson, Terri Workman, Paula Wright
Human Resources Lyle Hicks, Allen Unger, Tracie Hauser, Gail Benne , Charley Carte, Chrystal Phipps, Tracy Benjamin, Lewis Propst
Core Areas
LEGEND Programmed Positions Programmed Growth V
Expansion
H
“Hotel” Workstation FIRST FLOOR CONCEPTUAL LAYOUT
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75
+ Workspace Standards
LOWE’S OFFICE STANDARDS IN USE
EMPLOYEE ASSOC. WORKSTATION
SUPERVISOR WORKSTATION
MANAGER OFFICE
DIRECTOR OFFICE
SR. DIRECTOR OFFICE
VICE PRES. OFFICE
SR. VICE PRES. OFFICE
OPTIONAL 36"
WORKSTATION
WORKSTATION
OFFICE
36"
OFFICE
POSSIBLE RECONFIGURATION OF WORKSPACES TO ACCOMMODATE DUTIES ASSIGNED TO PERSONNEL IN 4 BASIC SIZES INSTEAD OF 7
-WILL MORE EASILY ACCOMMODATE MOVES + CHANGES WITHIN THE COMPANY
OFFICES MAY ALSO BE USED AS COUNSELING ROOMS AND SMALL- TO MEDIUM-SIZED CONFERENCE ROOMS
-ALLOWS FOR “CUSTOMIZATION” OF WORKSPACE FOR INDIVIDUAL EMPLOYEE THROUGH VARIETY OF FURNITURE COMPONENTS
WORKSPACE STANDARDS
Lowe’s Companies, Inc. | 440,000 SF | Wilkesboro, NC
Studied job functions to allow narrowing the number of workspace sizes and types in use from 7 to 4 2 workstation sizes and 2 office sizes and layouts created; incorporated glass fronts on offices for greater openness and visibility. Offices can be used as offices or meeting rooms
76
The task for this home improvement retailer was to establish new workspace standards as part of the design for a new corporate headquarters facility. The client already employed open office systems, but wanted to use them to a greater degree for future growth and flexibility.
environments. Managers of two or more staff were transitioned from private offices to workstations. The footprint of 8’x13’ allowed them to occupy the same module as associate workstations and while providing room to the hallway for shared printers, files, etc.
Associates and Supervisors were assigned 8’x8’ workstations. The interiors could be configured in a variety of manners with various partition heights according to the job function. Configurations varied from completely enclosed to open teaming
For Directors and VPs, four office sizes were reduced to two. Each of these offices could be used as an office or a conference room, depending on demand.
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77
+ Finish Selection FINISH SELECTION Duke University | Smith Warehouse | Durham, NC
LAMBERT worked with Duke’s Facilities Management and Design staff to program, lay out and furnish the spaces. Duke had selected a systems furniture solution to accommodate most staff and worked with the manufacturer and dealer to establish typical workstation layouts for various staff positions. LAMBERT worked with individual units to determine exceptions and special needs that required modification or customization of the typicals.
provides consistency throughout the building. A “family” of multi-colored accent carpet tiles were selected and helped establish the individual bay identification colors as well as accent colors within each bay. Accent colors are used in multiple bays and help cut down on stock of maintenance paint colors required.
LAMBERT worked with Duke to select finishes for furniture and building. A warm neutral gray carpet tile was selected to complement building interior and highlights the kiln flash marks in the brick walls. It also
78
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BAY 4 - Student Information Services and Systems (SISS)
BAY 5 - Career Center
BAY 6 - Business Center LAMB E RT Archite cture + Inte riors • l a mb e rta i. com
BAY 7 - Visa Services 79
+ Growth Options
GROWTH THRU WORKSPACE DENSIFICATION STUDY LAMBERT Architecture + Interiors | 30,000 SF
Study of alternative work environments, their application and effect for a typical corporate user Shi s in office type from a more enclosed to more open accounted for changes in style of work to more team-based work Studied options such as hoteling, and non-assigned workspaces.
80
Continually building on our knowledge base of the work environment, LAMBERT studied alternative work environments and styles and their effect on programmatic requirements. The early movement to a more open office environment was a simple translation of the office to a workstation. Experience from this mode has told us that more in the way of support spaces (meeting rooms, quiet rooms, etc.) is necessary for employees to work well. Trends such as an increase in team-based work have led to physical changes in the workplace as well. Dedicated collaboration spaces are the norm and o en
include technology for connecting with colleagues in far-flung locations via video and technology sharing. Other factors, such as non-permanently assigned workspace and accounting for typical occupancy rate, impact that number of seats required for staff. This study begins to quantify those trends in terms of headcount and assignable space and their impact on the bo om line.
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EXISTING CONDITIONS PLAN
BENCHMARK PLAN ......................30,000 SF 20% ENCLOSED | 80% OPEN Rent: Offices: Workstations:
$540,000 38 152
OPTION A ......................................30,000 SF 10% ENCLOSED | 90% OPEN Rent: Offices: Workstations:
$540,000 20 170
OPTION B ......................................30,000 SF 100% OPEN | 8X8 WORKSTATIONS Rent: Offices: Workstations:
$540,000 0 190
OPTION C .......................................27,078 SF 100% OPEN | 6X6 WORKSTATIONS Rent: Offices: Workstations:
$433,404 0 190
OPTION D .......................................22,544 SF 100% OPEN | “BENCHING” ENVIRONMENT Rent: Offices: Workstations:
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$405,792 0 190
81
Option: 2D
3 CSC-E:
Stand-alone new building
Location: CSC-West § Lovette/Gambill & Other Property to West § Only about 10 acres to East of creek is
ADDTIONAL SURFACE PARKING
readily useable for building / parking
Site Area: APPROXIMATELY 2 ACRES NEEDED OF GAMBILL TRACT
150’
49.17 acres
(CSC-W site)
19.28 acres
(Lovette et. al.)
68.45 acres
TOTAL
Tax Value:
$850,000
(Lovette/Gambill)
4
Parking: 2500 spaces (total site) § Would require development of about 500
300’
+ Growth Options
GAMBILL TRACT 8.47 ACRES (PORTION WEST OF CREEK ESENTIALLY UNUSEABLE)
Property Ownership
3-story; 135,000 SF new "tilt -up" bldg.
LOVETTE TRACT 10.81 ACRES
§ Pkg. at exist. West end is underutilized EXISTING CSC-WEST CAMPUS
Building Area:
Lowe's
7.45
$11,217,060
Lowe's
4.40
$611,340
Lowe's
6.53
Lowe's Lowe's
6.09 4.29
$171,600
Total Lowe's
28.76
$12,910,750
Acres
Tax Value
$195,900 $714,850
2
Johnston Casuals
3.80
$708,800
3
NW Services
2.20
$322,120
4
Coca-Cola
4.20
$968,450
5
Nancy King Textile
3.90
$799,950
6
Charles G. Richardson
0.23
$56,710
7
Peggy Pearson Faw
0.81
$106,360
8
Gardner Glass Products
3.58
$1,070,600
9
Green Bros. Furniture Co.
5.63
$583,660
2 1E
565,000 GSF (TOTAL)
Occupancy:
1A 1B 1C 1D 1E 1
1D
430,000 GSF (CSC-W) 135,000 GSF (Call Ctr.)
ADDTIONAL SURFACE PARKING
Owner
3
additional surface parking spaces
NEW 3-STORY 135,000 SF ‘TILT-UP’ BLDG
#
1600 Corp. (CSC-W) 1000 Call Ctr. (annex) 2600 TOTAL
Considerations: § Maintain single Wilkes campus but separates
1A
cultures of Corp. staff and Call Center
1B
1C
Costs: § Site Acquisition (1): § Site Develop. / Demo (2): § Construction (3)
$1,700,000 $1,000,000 $10,125,000
TOTAL
$12,825,000
6
(1) Assumes purchase price 2X tax value (2) Grading and paving (3) New tilt-up building; 3-story 45,000 s.f. / floor @ $75/SF
9
0
50 100
200
8
2.0
300
7
3
5 0
50
100
200
300
ARCHITECTURE + IN TERIO RS
ARCHITECTURE + IN TERIO RS
Option:4A
3.0:
Former Kmart
Location: South of Hwy 421 § Close to CSC-West § Good amenities in area Site Area: 24.70 acres Parking: 1000 (+/-)spaces (total site) § Existing 842 spaces front and side; add. 150 (+/-) spaces can be developed on former service area to rear of bldg.
Building Area:
175,000 GSF
EXPANSION 2
Occupancy: 1296 staff § Based on utilization of 135 GSF / call center
SHAVER STREET
employee. Would need to higher than current due to need for support spaces
EAST
Considerations: § Provides separation of Call Center &
BLDG 3/4
Corporate staff; yet facilities still close
§ Close to 421 amenities § Can facility be acquired for reasonable cost? Costs: § Site Acquisition (1) § Site Develop. / Demo (2) § Construction (3) TOTAL
$100,000
50
100
200
300
WHITE PINE
10,500,000 $14,900,000
White Pine Data Center Misc. Front East Bldg. 3/4 Shaver St.
124 156 24 187 73 193 172
Notes: WCC utilizes facility & parking WCC utilizes for truck driver training
remote
Grand Total
1032
minus TV studio
929
minus TV & White Pine
805
minus TV, White Pine & Shaver Street lots
633
1. Existing Lowe's owned land North Size: 6.53 acres # cars: 600-800 assuming 80% useable Tax Value: $195,900 (already Lowe's owned) ? 100 feet of grade change across Notes: site; costly to develop ? Remotely located
DATA CENTER
2. Coca-Cola Property to East Size: 4.20 acres # cars: 300-400 assuming 60% useable Tax Value: $968,450 (Coca-Cola owned) ? Property is vacant Notes: ? Very little grade change ? Well located; would have to build pedestrian bridges across creek
TV STUDIO MISC
4A
103
FRONT
EXPANSION 1
0
ARCHITECTURE + IN TERIO RS
# Cars:
TV Studio
Expansion alternatives:
$4,300,000
(1) Property sold 10/7/04 for $3,300,000; assumes assumes 15% net gain / year for '04'-05; '05'-'06 (2) Minimal site improvements (3) Assumes full demo / upfit of interior including new MEP systems at $60 / s.f. and addition of some exterior windows; façade improvments
0
CSC-East Parking analysis
Lot:
50
100
200
300
3.0
ARCHITECTURE + IN TERIO RS
CUSTOMER SERVICE CENTER GROWTH OPTIONS
Lowe’s Companies, Inc. | 125,000 to 225,000 SF | Wilkesboro, NC
Options studied included building additions on adjacent owned and nonowned property Acquisition and development of nearby vacant properties were explored as well Site requirements and “Orderof-Magnitude” costs were developed for each option
82
The previously developed project, a 440,000 SF facility was headed towards full occupancy, so forward-thinking Management wanted to look at opportunities for expansion. Option 1: Documented / analyzed existing facility
Option 3 A-B: Explored expansion of an existing older facility on adjacent currently-owned land and land owned by others. Option 4 A: Explored acquisition and renovation of a former “big box” store nearby.
Options 2 A-D: Explored expansion of existing facility on adjacent currentlyowned land and land owned by others.
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Location:
1.0
Considerations:
(Dollars)
(Primary issues / factors to consider)
49.17
1950
430,000
1750
NA
49.17
1950
430,000
1900
$400,000
49.17
1950
430,000
1560
$0
49.17
2500
565,000
2560
$13,875,000
68.45
2500
565,000
2600
$12,825,000
28.76
633 to 1032
225,000
700 (current)
NA
§ What properties are available and at what cost?
§ Coca-Cola property would likely be most useful to CSC-E
§ Analysis of existing utilization only
§ Call Center within existing bldg; incompatible cultures" § Problems accommodating Corp. staff thru '08 and after
§ Ignores where Call Center goes § Corp. staff accommodated thru 2010+
§ Unified Wilkes Campus; unified "face" on facility § Bldg. separation could eliminate "culture conflict"
§ Enables unified Wilkes Campus; share common facilities
CSC-West: Stand-alone new building § Add site & bldg. area to CSC-W
3
Costs:
(total # staff)
CSC-West: Construct Annex bldg. § Add to CSC-West campus on site
Option: 2D
Occupancy:
(Gross SF)
CSC-West Corp. staff only § Use CSC west for Corp. staff only
Option: 2C
Bldg. Area:
(# spaces)
Expand in exist. CSC-West § Expand Call Center in current location
Option: 2B
Parking:
(acres) Existing CSC-W Call Center § Analysis of existing facility
Option: 2A
Site Area:
§ May still have some "culture conflict" due to proximity
CSC-East Property Ownership § Who owns what around CSC-East
not fully occupied
3.0 CSC-East Parking § How many spaces are available
Option: 3A
225,000
TBD
NA
28.76
1100 (approx.)
140,224
1002
$8,887,500
(Call Ctr. Only)
(Call Ctr. Only)
137,471
982
(Call Ctr. Only)
(Call Ctr. Only)
175,000
1296
§ Requires Lowe's to continue to own/operate CSC-E § Uses only Lowe's owned property
§ Requires Lowe's to continue to own/operate CSC-E
CSC-East (Bldgs. 1,2,3,4) § Use only Bldgs. 1,2,3,4
Option: 4A
possible +800
CSC-East (Ground level) § Use ground level of Bldgs 1,2,3,4,5
Option: 3B
TBD
32.96
1230
§ Projects acquisition/use of Coca-Cola for parking
$9,920,000
§ Property is relatively close to CSC-W; good location
Former Kmart § Purchase and convert former Kmart on 421
24.70
1000
$14,900,000
§ Separation from Corp. staff at CSC-W
s, land acquistion, site development costs, etc. Important Note: At this point in study, costs listed are "Order of Magnitude" costs only and may vary up or down +/- 25% depending on exact specifications, provisions,
Table of Contents & Executive Summary ARCHITECTURE + IN TERIO RS
Option: 2C
Construct Annex bldg.
Location: CSC-West (exist. Campus) § Good access to site from major hwy. § Wilkes staff remains consolidated § Good amenities in the area Site Area:
49.17 acres
(tot. CSC-W site)
Parking: 2500 spaces needed § New bldg. would displaces 200(+/-) spaces Would need to construct parking deck § § Fully utilize spaces at West end of campus NEW 3-STORY ANNEX 135,000 SF BUILDING
Building Area:
135,000 GSF (Call Ctr.) 565,000 GSF (TOTAL)
Occupancy:
NEW VEHICULAR ENTRANCE SECURITY
PLANNED PERIMETER SECURITY FENCE
430,000 GSF (CSC-W)
DECK & BLDG COULD GIVE A UNIFIED FACE TO COMPLEX
30’ SEPARATION BETWEEN EXISTING AND NEW, TYPICAL
1560
Corp. (CSC-W)
1000
Call Ctr. (annex)
2560
TOTAL
Considerations: § Separation of Corp. and Call Center staff § Could still share facilities such as food serv. § Opportunity for new "face" on East & North § Disruption / inconvenience during construction § Need to build deck first to avoid parking shortfall during construction
MAINTAIN VEHICULAR ACCESS
300 CAR DECK
Costs: § § § §
Site Acquisition:
$0
Site Dev./Demo/Utilities: (1)
$750,000
Construction- Pkg. deck:(2)
$3,000,000
Construction- Building:(3)
$10,125,000
TOTAL
$13,875,000
(1) Guesstimate (1) NIC security fencing and new entry prev. planned (2) 300 cars at $10,000 / space (3) New tilt-up building; 3-story 45,000 s.f. / floor @ $75/SF
0
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50 100
200
300
83
ARCHITECTURE + IN TERIO RS
LAMBERT CLIENT SERVICES ARCHITECTURE
INTERIORS
PLAN/DEVELOP
Predesign
Interior Architecture
Master Planning
Design
Furnishings Consulting
Strategic Facilities Planning
Construction Services
Finishes Selection
Site Planning/Analysis
Brand Management/Identity
Feasibility Studies
Move Management
Program Management
F U L F I L L I N G
P O T E N T I A L
T H R O U G H
R E S P O N S I V E
D E S I G N
SUSTAINABILITY
TECHNOLOGIES
Sustainability Consulting
3D computer rendering and animation
LEED Certification
Building Information Modeling (BIM) Project/Client FTP sites
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