One Sun Magazine Summer 2015 by Lance Gunn

SUMMER 2015

LIGHTING UP THE LIVES OF SUN INTERNATIONAL’S PEOPLE

Group values launched

FIRST SOD TURNED AT TIME SQUARE | LOOKING BACK AT 2015 | PULLING TOGETHER TO DELIVER THE NGC

SUMMER 2015

One Sun magazine is produced and

TEAM BRIEF

published by

Working together for success

Sun International’s

Trabajando juntos

Corporate Brand and Communications Department.

IN THE SPOTLIGHT Our values

Shirley Scriven: Internal

Gallery of launch events

Communications Manager;

Top tips for creating

EDITORIAL TEAM

Christine van der Westhuizen: Consulting

lasting memories

Editor; and Therésa Lee:

Nedbank Golf Challenge

Proofreader. PRODUCTION TEAM Lance Gunn: Layout & Design Rand Data Forms: Printing

Sun City refurbishments

and Distribution. To the numerous individuals who contributed to the success

OUR PEOPLE Conocer “Ratatouille”

of this magazine, One Sun

de Monticello, Chef Renzo

thank you all – without

Meet our GM’s: Myan Moodley

your input it would not

Profile on Ayanda Kgwathe

Address:

Dream jobs

Sun International Head

Superstars

CONTACT DETAILS

and Emmanuelle Moneger

have been possible.

Office, 6 Sandown Valley Crescent, Sandown 2196, South Africa, or Private

NEWS

Bag 700, Sandton 2146,

Sipping some SunWine

SunBet selfies

What’s happening

South Africa Telephone: +27 (0) 11 780 7000 Fax: +27 (0) 11 780 7328 Email: one_sun@ suninternational.com DEADLINE FOR AUTUMN 2016 EDITION: 30 JANUARY 2016

IN EVERY EDITION

The Nedbank Golf Challenge is an another excellent example of where a team of individuals working on the same goal can seamlessly pull off a mammoth event that makes a royal wedding looks like an intimate tea party.

OUR PROPERTIES Golden Valley

Discovery benefits for 2016

Win with word puzzle

Looking back on the year that was 2015, from our Executive Team’s roadshow, the heart-warming CEO SleepOut that created so much generosity, the first sod turning of our magnificent Time Square casino, every celebration with a lucky winner, and one sees not only the team in the spotlight, but also the often faceless members in the background, planning and preparing for any glitch that might turn up uninvited. This edition is dedicated to our superb teamwork. Sun International was never intended to be a one man show.

LIFESTYLE A hug is all it takes

eading through this edition of One Sun and one thing that stands out is our teamwork, from the front page picturing Carnival’s “citizens”, the launch of our Values across the group, to our Sun stars piling up the awards and accolades and thank yous from grateful guests.

YOUR SAY . . . . . . . . . . . 03 WHAT’S COOKING . . . . . . . 28

Christine van der Westhuizen, Consulting Editor, One Sun Front page picture by Piet Filmalter from Velamiyora

WHAT I’VE LEARNT . . . . . . . . . . . 38 AFTER HOURS . . . . . . . . . . . 49

TEAM BRIEF

Let’s live our values! W

e have come to the end of another extremely busy year during which we have made good progress on our various strategies, but have also had to deal with the challenges of an economic slowdown, in particular in South Africa. While most people are looking forward to a rest, the end of the year is our busiest season. It’s our chance to show the world, through the eyes of our many local and international guests, what we are made of. It’s crunch time and I am confident that you will deliver!

The stand out feature of the year for me has been the opportunity to engage with everyone at unit level during the CE Roadshow. It was a hugely time consuming exercise, but it gave me invaluable insight into the issues that you face on a daily basis – and it was also a lot of fun! It is fitting that as we begin to look forward to 2016, we have launched our new values and will be starting the year with a fresh focus on something you all had a hand in creating. Of critical importance will be how we drive the behaviours that demonstrate we are living the values throughout the organisation. Our business leaders have a responsibility to lead by example through their own actions. They must also drive this culture downwards, ensuring that every person in every team, across every function, understands what the values are, what they mean and how they impact all team members in the way they do their jobs. Bringing our values to life goes far beyond individuals delivering on a standard operating practice – it’s about living them as a team to ensure that they have a direct impact on service excellence and rock our guests to create those lasting, powerful memories. Each one of us in the Sun family has a clear and specific role to play

Graeme Stephens, Chief Executive

within the team. And every player that doesn’t work as part of the team makes the team weaker, and makes it harder for everyone else to do their jobs well. The current economic environment is tough and purse strings are being tightened around the world. Our business has not escaped the impact that this has on tourism and gaming spend. In turn, this means that we need to work even harder to bring customers to our properties and, once they are there, to ensure that we give them everything they expect and more so that they will return. Truly embedding this way of doing things will require an investment of time and resources, but that investment will pay off in a happier and more productive team, and better-served guests and stakeholders. I look forward to seeing everyone on the Sun team working together to live our values, deliver outstanding service and create lasting memories. And I look forward to returning to as many properties as possible in 2016! Best regards

Of critical importance will be how we drive the behaviours that demonstrate we are living the values throughout the organisation. SUMMER 2015 | 1

Informe del equipo

Trabajando juntos H

emos llegado al final de otro año extremadamente ocupado. Durante este año, hemos logrado buenos avances en lo que respecta a nuestras diversas estrategias, pero, también, hemos tenido que enfrentar los desafíos de una ralentización económica, en especial en Sudáfrica. Mientras que la mayor parte de las personas esperan descansar, fin de año es nuestra temporada más ocupada. Es nuestra oportunidad de mostrar al mundo, a través de los ojos de nuestros huéspedes locales e internacionales, de qué estamos hechos. Ha llegado la hora de la verdad y estoy seguro de que podremos lograrlo. Para mí, el rasgo distinto del año ha sido la oportunidad de participar con todos al nivel de la unidad durante el programa itinerante de educación continua. Fue un enorme ejercicio que consumió una gran cantidad de tiempo pero que me brindó información valiosísima sobre los

problemas que enfrentan todos los días y también fue muy divertido. Es conveniente que, cuando comenzamos a mirar hacia 2016, hayamos lanzado nuestros nuevos valores y, por lo tanto, comenzaremos el año con un enfoque renovado en algo en lo que todos ustedes participaron para crear. Será de gran importancia la forma en la que dirijamos nuestras acciones para demostrar que implementamos los valores en toda la organización. Nuestros líderes comerciales tienen la responsabilidad de dar el ejemplo a través de sus acciones. También deben inculcar esta cultura a sus subordinados y asegurarse de que cada persona en cada equipo en cada función comprenda cuáles son los valores, qué significan y cómo afectan la forma en que cada miembro del equipo hace su trabajo. Dar vida a nuestros valores no solo implica que las personas cumplan con las prácticas estándares de operación sino que se trata

de implementarlos como un equipo para asegurar que tienen un efecto directo en la excelencia del servicio y que impactan de tal forma a nuestros huéspedes que crean recuerdos poderosos y duraderos. Cada uno de los miembros de la familia Sun tiene una función clara y específica dentro del equipo. Asimismo, los actores que no se conducen como parte del equipo lo debilitan y hacen que para todos los demás miembros del equipo sea difícil completar bien su trabajo. El entorno económico actual es duro y los controles sobre las finanzas son cada vez más estrictos en todo el mundo. Nuestra empresa no ha escapado del efecto que esto tiene en el gasto en el turismo y en los juegos. A su vez, esto significa que tenemos que esforzarnos incluso más para atraer clientes a nuestros establecimientos y, una vez que están allí, asegurarnos de brindarles todo lo que esperaban y más para que regresen. La efectiva integración de esta forma de actuar requerirá una inversión de tiempo y recursos pero esa inversión nos recompensará y creará un equipo más feliz y productivo y huéspedes e interesados que reciben mejores servicios. Espero ver a todos los miembros del equipo Sun trabajando juntos para implementar nuestros valores, brindar servicio inigualable y crear recuerdos duraderos. También espero poder regresar a la mayor cantidad de establecimientos posible en 2016.

Saludos cordiales

2 | SUMMER 2015

YOUR SAY

Smile, people, smile! Hospitality is not just about working in a hotel or supplying accommodation. It takes more than just a “Hello sir, ma’am, welcome to The Maslow” to make guests feel at home. It is more than ensuring the cleanliness of the establishment and more than serving the best food and drinks. It is not so much about working towards your dream, making more tips at the end of the day or earning your salary. It takes one thing to cover all above: a smile. A smile brings joy to souls, wipes tears off cheeks, and eases pain in so many hearts. A smile welcomes people, makes people feel special. Oh yes, a smile. A smile is the shortest distance between two people. A smile is the cheapest dress anybody can buy. A smile is a perfect definition for hospitality, a smile is love. Guests feel at home where there’s a smile. Smile people, smile! Olona Mlungwana, Public Areas Cleaner, The Maslow

Rise and Shine

Fear not Carousel Rise and Shine Carousel You rose in the East of North West Gave birth and nurtured many to your West And today, like the tallest tree in the wildest wilderness Your top tip is shaken all the way to your tap-root As young and old their eyes your fate await While on their knees your value weight As their eyes the rising sun trail And the tale of Carousel tell Fear not Carousel You! The chariot! Rise and Shine! Mpho Tsedu, L&D Manager, Carousel

started working at Morula on 1 July 2014 as an intern in hospitality management. I worked in every department; reception, housekeeping, food & beverage, warehouse, kitchen, back of house, front of house and in marketing, learning different skills and acquiring a lot of knowledge. It was a privilege for me as hospitality students do a lot of theory at school. The practical experience here was fantastic – to explore global cuisine and the culture of Morula.

After six months of practical work, I applied for several positions because it felt like home. The employees are generous, caring and very hardworking, and that motivated me to apply to stay in the family. Now I am a Cashier. It’s a completely other world compared to preparing food, but I get to work with the moola! And I like it. I suppose that’s how it is in the hospitality industry is – full of surprises and lots of magic. I love the cash desk family, but I want to a General Manager! So forward I go, studying further... Brian Sebidi, Cashier, Morula

SUMMER 2015 | 3

YOUR SAY

LET US SHINE! To me Sun stands for “shine” which means bright, lovable and memorable things. What a wonderful day, time and place when everything is shining! As Sun International I believe that is what we are to our guests. We need to start at home, with our families, to shine, so we can excel like sunshine. We need to make every day at enjoyable and memorable for our guests. This way we will improve our VoG and RCI scores, with good returns.

The recent Nedbank workshop has really been helpful and shed some much needed light on my own financial situation. I feel so empowered with the financial advice I received that I couldn’t help but to put it in writing. I’ve learnt that I can plan towards financial wellness by knowing who I owe, how much I owe, what interest rate I’m paying and what my credit score is. The friendly Nedbank staff also assisted me with tips on how to better my credit score which is why I’m changing to Nedbank. I know now that I am financially well and how to manage my debt. I am planning towards owning my own home for me and my family which I thought was light-years away, but in fact isn’t. This amazing Sun International/Nedbank initiative has been invaluable to me and I’m positive that this will help others staff members as well. Megan Capoto, Marketing Co-ordinator, Boardwalk

Let us shine! Nomathamsanqa Matshikwe, Assistant Housekeeper, Sun Vacation Club

Do I feel upbeat when coming to work? Yes, most definitely! As the famous saying goes: “If you love what you do, you will never have to work a day in your life.” I believe that in our industry every person within the business plays a role in delivering Service Excellence. You have to adopt a winning attitude and a passionate personality so that you can make walking the extra mile a rewarding and exciting journey with your team. Sumantha Moodley, L&D Specialist, GrandWest

It makes me feel really good when my guests are happy when they check-in and have that same smile when they check out. It shows me that they enjoyed their visit. Michael Khalo, Front Office Supervisor, Carousel

4 | SUMMER 2015

YOUR SAY

Waking up to a new day always keeps my heart delighted, knowing that it is a new chance for me to be the change I want to see. To me going to work is not a job but my joy. I am very passionate about helping others who require help provided they also contribute to the positive solutions to their problems. After clock in time, clock off time doesn’t really matter to me as long as whenever I get home, I know that I have fulfilled my duty at work and impacted positively on my colleagues’, clients’ and guests’ lives. The clients and guests at my workplace keep me going every day, for I learn something new from them every time we interact. Whether on a personal, social or professional level, I get fulfilled. And I always feel good after a day at work thinking that tomorrow is a new day with no mistakes in it yet so I can always perfect it based on the imperfections of the previous day.

What I like about my job, are the friendly staff and guests. Meeting new people with different characters brings joy to my heart and in that way I am able to give the best service for our guests. Nolufefe Kgame, Guest Service Attendant: Gaming, Carousel

Kefilwe Rammekwa, Guest Relations Officer, Sun City

When I enter at the staff entrance, I feel excited and motivated that I will make a difference to our guests by providing excellent service. I also give them accurate and updated information about events and shows, making them feel welcome and happy to come to our property. Kwanele Bukashe, Learner: Switchboard, GrandWest

WRITE US A LETTER AND WIN! W

e would love to hear from you, so send us a letter and tell us what’s on your mind or happening in your part of the world. The winning letter in each issue of One Sun receives a fabulous R500 shopping voucher! Send your letter to one_sun@suninternational.com or write to us at One Sun Magazine, Sun International Head Office, Private Bag 700, Sandton 2146, South Africa. Deadline for letters To be considered for publication, your letter must reach us by 30 January 2016.

The writer of this edition’s w inning letter is Olona Mlu ngwana. Congratula tions!

SUMMER 2015 | 5

Creating lasting memories

OUR VALUES

Launching our values This is the fun some of our properties got up to during the launch.

8 | SUMMER 2015

OUR VALUES

SUMMER 2015 | 9

SERVICE

Top tips for creating lasting memories Delivering on our brand promise to create lasting memories for our guests and other stakeholders means that we need to make sure we keep rocking our customers. Remember that customer satisfaction turns new customers into repeat customers.

3 Respond quickly: Help your customer now, not later 3 Treat fellow employees the way you treat our guests – maybe even better 3 Get back to basics – being polite can go a long way. Always smile and say ‘please’ and ‘thank you’ 3 Raise the bar – always look for ways to stand out and rock your customers 3 Last impressions are just as important as first – last impressions are lasting impressions

“Get closer than ever to your customers. So close that you tell them what they need before they realise it themselves.” Steve Jobs 10 | SUMMER 2015

“The customer doesn’t care how much you know until they know how much your care.” Damon Richards

Top reasons to provide great customer service 1. A happy customer will tell 4 to 6 people about their positive experience. 2. If a customer has a negative experience, there is an 88% chance that they will move to one of our competitors. 3. 60% of customers are prepared to pay more for a better customer service experience. Sources: www.hyken.com and National Business Research Institute

GOLDEN VALLEY

Great view, great fun, great time

It’s not the biggest nor the grandest, but visitors always return for Golden Valley’s cozy, intimate atmosphere. And for the view of the mountains. SUMMER 2015 | 11

GOLDEN VALLEY

The mountains Ask people to describe Golden Valley and the magnificent mountains crop up every time. Nestling in the picturesque Breede River Valley and surrounded by natural fynbos, our guests visit Golden Valley for its captivating views as much as for its warm hospitality. Formerly an old Dutch style home before it was turned into a vibrant casino, it’s architecture captures days of a glorious past. Situated in the beautiful town of Worcester, it’s a launch pad for adventures

in the region, including hiking, Big 5 game viewing and wine tasting.

communicate with our hearing impaired guests.”

9 birthday candles The casino turned nine in November and has big plans for the years ahead.

Working with big brothers Golden Valley has strong ties with its bigger brothers, GrandWest and The Table Bay. It is constantly looking at ways in which they can work together, from CSI projects to entertainment opportunities.

“We are working hard to build strong relationships in the community,” says GM Keenan Bergins. “We are committed to uplifting the community and continuously support local charities and schools like the Pioneer School for the visually disabled. The Executive Operating Committee (EOC) team recently took a course in sign language to ensure we can

From a happy guest “I was invited to a breakfast at this venue. Food was excellent and the staff unbelievably friendly – an experience I’m grateful to have been part of and enjoyed tremendously. Thanks a million, Golden Valley staff, you’re five star plus caliber!”

In October the casino launched its exclusive high denomination area with 13 slots machines, promising MVG cardholders personalised service and some privacy to play higher-end slot machines. Every day is a fun day Striving to ensure an element of fun, the official Fun Committee is run by staff and ensures all employees enjoy their time just as much as our guests do.

– Kobus Neethling, Google Reviews

SOME OF OUR FRIENDLY FACES … (1) Tables Staff: Rosie Vazana, Clayton Pheiffer, Nicola Appels, Elmarie van Wyk and Ashley Messias. (2) Slots Attendants: Lunga Ntika, Ingrid Badenhorst, Thuliswa Ngqengqeza and Christa Kayster.

12 | SUMMER 2015

SHINING ... Our new signage is making heads turn.

GOLDEN VALLEY

King Keenan, GM of the Valley GM of Golden Valley, Keenan Bergins, told One Sun about his goals, leadership style, career path and life outside work.

y role is to grow the business through innovation and bravery, to drive my dynamic team of specialists to perform at their best, and to ensure that Golden Valley is respected in our community. I would like to think my leadership style gives my team the freedom to run their departments without unnecessary interference from me. I motivate my team by being involved, supporting their ideas and initiatives. I believe in celebrating every victory – big and small! A “thank you” goes a long way in showing appreciation for a job well done. It all started when I worked part-time as a waiter during my studies and I discovered that I have an interest in catering. After my studies I went on a gap year to the

USA. On my return in 2005 I was appointed F&B Manager at Fish River. In 2008 I became Assistant Operational Manager at Carousel and a few months later Operations Manager. In 2011 I was made Ops Manager at Carnival City and in 2014 GM of Golden Valley. I met my wife, Kim, 14 years ago through mutual friends. It was not love at first sight for her so I walked by several times until she noticed me. After dating for Keenan and his eight years, I followed Beyonce’s wife, Kim, with their son Riley. advice and put a ring on her! We have been married for six years now. We have a beautiful three year old son, Riley, and our second boy, My favourite quote: “We all die. The Cole, arrives one of these days. In my spare goal isn’t to live forever. The goal is to time I enjoy spending time with family and create something that will.” – Chuck friends, travelling, the outdoors and sports. Palahniuk. n

More about Keenan: w He was born in Port Elizabeth, but spent his early childhood in Philadelphia, USA where his father had a study scholarship with Ford. w At school he excelled in soccer, cricket and hockey. He matriculated with an A-aggregate and was awarded for excellence in leadership. w While at Fish River he developed a keen interest in golf which he still embraces today. w His wife, Kim, is a well known designer of wedding gowns and evening wear.

SUMMER 2015 | 13

GOLDEN VALLEY

Meet the team One Sun wanted to know: Why do you love what you do? What makes Golden Valley a special place to work at?

the latest technology and – play! The environment of light, sound, colour, people and money creates excitement. There is never a dull moment – I love it. My team is young, vibrant and dynamic. They love what they do which makes coming to work fun for me. Quote: “Don’t aim for success. If you want it; just do what you want and believe and it will come naturally.”

Isaia Goshupelwang, Security Manager: I am driven by positive results. My passion is to keep our complex safe for our guests and my fellow colleagues. GVC’s good vibe, our positive, fun-filled, dynamic staff who believe that work without play made Jack a dull boy, makes it a special place. Quote: “Procrastination is a thief of time.”

Michelle Oostendorp, Hotel Manager: I love working with people. I get a huge rush from turning a guest’s spill into a thrill. I also have a flair for the dramatic and working in this industry allows me to express it. GVC is unique; it resembles a big farm stall and is sometimes referred to as “die groen dakkies” due to the colour of the roof. Being small allows us to give our guests personalised, special treatment and they love us for it. Quote: “Be the change in the world that you want to see.” – Mahatma Gandhi

Surendra Sewrathan, IT Manager: As they say, change is the only constant in life, and likewise with IT as it evolves. At GVC we are exposed to this evolution first hand. My staff and the beauty of being surrounded by the majestic mountains and the natural beauty of Worcester make it a special place. Quote: “Most people take the limits of their vision to be the limits of the world. A few do not – join them.”

René Scholtz, PR & Promotions Manager: Working in marketing gives me the opportunity to express my creative side. GVC might be small, but what we lack in size we make up in spirit. Quote: “Life isn’t about finding yourself. Life is about creating yourself.” – George Bernard Shaw

Elmarie van Wyk, Gaming Manager: I get to interact with guests, staff,

14 | SUMMER 2015

GOLDEN VALLEY

Graham Begg, Maintenance Manager: There is a maintenance component in each department and this allows me to communicate and build relationships with all my colleagues. The main values at GVC are customer service, respect, passion, teamwork and fun. Personally, I share the same values and that’s why I feel at home. Quote: “A calm heart gives life to the body.”

Anton Engelbrecht, Surveillance Manager: Surveillance is my life – being involved with it the last 24 years, how can it not be my life? GVC is situated in the most picturesque area. The clean air, the view and the friendly staff make it a joy to come to work. Quote: “Life is about choices.”

Ehrica Lombard, F&B Manager: In the food and beverage business there is no typical day; there’s no routine. Things always change, every day is a new adrenalin rush. Nine to five is in the imaginary world. We are selling an experience, not just a product. It is about passion, passion, passion. Quote: “I can’t change the direction of the wind, but I can adjust my sails to always reach my destination.”

Elizabeth Sonnekus, Financial Manager: I love to work with numbers, they can tell you a beautiful story if you let them. At GVC you get exposed to more than just your discipline. Working here means all hands on deck and this make every day a new challenge, be it from serving coffee to preparing financials. Quote: “Put your heart, mind, and soul into even your smallest acts. This is the secret of success.”

Candice February, Human Resources Business Partner: HR is an ever-changing environment. The best reward is seeing the impact HR has, enabling employees and the company to reach its strategic objectives. GVC is set in the beautiful, picturesque Boland, where life and the people are just more colourful than anywhere else! Quote: “Don’t follow your dreams. Chase them down with relentless pursuit.” – Darren Hardy

Nikki Botha, Regional Marketing Manager: The beauty of my job is that I get to interact with a varied group of interesting individuals who inspire and spark the creativity that is required in our industry. I love the camaraderie that is formed with co-workers, being a part of something larger that makes a difference not only at work, but to the larger community. Quote: “Work for a CAUSE, not for applause. Live life to EXPRESS, not to impress. Don’t strive to make your presence noticed, rather make your absence felt!”

SUMMER 2015 | 15

NGC

There is no ‘I’ in the NGC dream team Every year Sun City hosts the spectacular Nedbank Golf Challenge (NGC) and every year employees are applauded for pulling it off without a hitch. By the time you read this article, the event will have come and gone, but the memory still lingers on.

here is no “I” in teamwork: it takes close to 5 000 staff members from across the Group to make the NGC machine run. Here are some of the dedicated teams who work tirelessly to pull it off. NGC Event Managers Jeanne Visagie (Head), Siphiwe Buthelezi, Rene Pillay and Carina Smith The NGC Operations Office is affectionately known as the Engine Room. Jeanne and Siphiwe have been mastering this tournament for years, even though Siphiwe is now the Corporate Social Investment Manager at Sun City. Each year he is yanked from his CSI chair and put in his NGC one, while still overseeing CSI. The team is the link between Head Office, sponsors, suppliers and the resort operations team.

DREAM TEAM ... At the back are Claudia van Eyk, Cabanas Executive Chef; Carina Smith, Jeanne Visagie (Head), Rene Pillay and Siphiwe Buthelezi, all from the NGC Operations Office; Abel Jacobs, Sun City Hotel Banqueting Manager; Jonty Kirkby, Life Landscaping Partner; and Isaac Malau, General Manager: 24/7 Security. In front are Willie Mcotoyi, Executive Chef; Stephen Segopa, Palm Terrace Manager; Jaco van Heerden, Special Events Maintenance Manager; Claud Horne, Security Manager: Events, Conference & Sports; and Moses Motlhakeng, Sun City Hotel Sous Chef.

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They start prepping in June by reviewing the previous year and doing an overview of current events. During July and August internal meetings

NGC

begin with the various stakeholders and detailed preparations start in September. In October sponsors are invited to Sun City for a briefing session. In November things start getting more intense. Each day starts with a meeting with suppliers and key role players. Two weeks prior to the tournament, suppliers start to stock and pack the fridges. During the NGC daily customer relations management and liaising with each sponsor ensure there is happiness all around. Already by the second day of the tournament a breakdown meeting takes place as 10 days after the tournament, every single structure needs to be removed, apart from the grandstand on the 18th hole. 11 400m2 of grass needs to be re-sod and ready for the festive period.

By Christmas Day guests must have no visible sign that we’ve just hosted an event for over 65 000 people. “It’s not called the Nedbank Golf CHALLENGE for nothing!” says Jeanne. “But with a strong team that goes the extra mile, all those challenges are overcome. Graphic design and printing Scott McLellan: DTP Manager The DTP team designs and prints the vouchers that are used during the tournament. They create posters, screensavers for PCs, branding for golf cart and update caddies yardage books. They design, print and put up the signage in the sales marquee; create the 19th Hole menus and update the MVG benefits collateral. They also schedule the production and flighting of billboard advertising around Gauteng and on the route leading to Sun City. During the

tournament the team print the updated Order of Play posters each morning and still take care of day-to-day resort requirements. Marketing Virginia Khunou: Marketing CoOrdinator Virginia and her team start their work three months ahead. They deal with sponsor requirements for newspapers, update pricing, and package and distribute the marquee newspapers and Order of Plays. During the tournament it’s a 05:00 start each day to collect, package and distribute the newspapers and Order of Plays to the sponsor marquees and resort. Setup and maintenance Jaco van Heerden: Special Events Maintenance Manager Preparations start in mid-August and from 1 September to 20 December Jaco SUMMER 2015 | 17

NGC

focuses purely on the NGC. The team sets up scaffolding, shade netting and fencing, temporary paving and cabin toilets. They supervise the erection of 22 marquee tents, complete with toilets, kitchens, misting systems and production areas. 1 500m of fresh water pipes and 3 000m drain pipes for the toilets and dishwashers are installed, with 1 500 plumbing connections. An electrical team installs 20km of cable and 150 DV boards. “After the tournament we only have two weeks to break down four months’ of work. 2015 will be my 10th NGC which all have been very successful with only minor hiccups,” says Jaco. Not in a day’s work Over 40 000 hours are used for setting up and breaking down 500 X 6m poles are erected to shade off areas 13.25km of shade netting is used 532 000 cable ties are used Landscaping Iwan Bronkhorst: Life Landscapes General Manager The landscaping team starts preparations in August, cutting hedges for display and planting seedlings and flowers with a specific colour scheme. Towards the end of November the team members are putting in 84 hours per week. Among their main tasks: 400m of wooden lattice is put up to screen off unattractive areas such as air conditioners. 2 500m2 of lawn gets picked up for scaffolding and is replanted at the sod farm for reuse after the tournament. A total of 540 function plants, 4000 annual plants, 20 tee boxes, 550 table plants, 250 colour boxes, 100 display boxes and 52 display plants are supplied. During the NGC 16 staff members maintains the landscape.”

18 | SUMMER 2015

NGC HOPEFULLS ... Louis Oosthuizen, Charl Schwartzel and Branden Grace of South Africa share a joke during a practice session ahead of the challenge.

BEAUTIES WITH ONE OF THE BEST ... Golf star Charl Schwartzel pictured at the NGC with Miss South Africa 2016 finalists.

Big plans for NGC in 2016 From 2016 onwards the Nedbank Golf Challenge will have 72 players, a far cry from the nine players who were carefully assembled for the first tournament at the Gary Player Country Club at Sun City in 1981. In 2013, entries were expanded from 12 to 30, but from next year a record 72 players will bestow on the NGC the status of a proper tournament in feel and size. It will also occupy a premier spot on the European Tour’s elite final series of the Race to Dubai.

NGC

Security Claud Horne: Security Manager Sun City has always prided itself in providing a secure environment for people to have fun. During the NGC, when we have around 65 000 people on the resort, we take security measures up a notch and have over 2 200 security postings. Food & Beverage Peter Robertson, Entertainment Centre; Willie Mcotoyi, Sun City Hotel Executive Chef; Claudia van Eyk, Cabanas Executive Chef

ANOTHER ROUND OF GOLF ... Tournament host Gary Player, who turned 80 this year, and Sun City founder Sol Kerzner, at last year’s golf challenge.

A team of chefs see to it that our guests are fed and happy. Led by the Executive Chefs with input from the sponsors, the team decides on the menu way in advance. On the NGC grocery list: 3 5 .1 ton ribs 3 4 .3 ton lamb chops 3 7 000 koeksisters 3 5 00kg mushrooms 3 1 .5 ton potatoes Banqueting Shaun Meintjes, Entertainment Centre Banqueting Manager; Bonny Monyatsi, Cabanas and SCH F&B Manager; Abel Jacobs, Sun City Hotel Banqueting Manager; Stephen Segopa, Palm Terrace Manager With the scorching heat, our trusted Banqueting team orders truckloads of ice and beverages to make sure there isn’t a dry throat in the house (or on the course).

TESTING THE GREENS ... Stephen Segopa, Palm Terrace Manager; Claudia van Eyk, Executive Chef; Isaac Malau, General Manager: 24/7 Security; Ntebi Mathope, Cabanas Hotel Manager; Bonny Monyatsi, Sun City Hotel & Cabanas Food & Beverage Manager; and Claud Horne, Security Manager: Events, Conference & Sports.

Beverages: 3 7 0 000 bottles of water 3 2 0 tons of ice 3 1 06 408 soft drinks 3 3 5 000 ice creams n SUMMER 2015 | 19

PROPERTY NEWS

Sod turning at Time Square Work is underway at our latest project at Menlyn Maine in Pretoria, set to become our flagship property when it opens in 2017.

“T

his is the most exciting development in our industry in years,” said CE Graeme Stephens.

As many as 10 000 jobs will be created during construction and a further 2 200 when the casino opens its doors. It will boast 2 000 slot machines and 60 tables, a 5 star-hotel and 8 000-seater entertainment arena, as well as a conference centre and numerous restaurants. n

LET’S TOAST TO IT … Emma Moth ibi, Project Manager: Casino Support; Annemie Turk, General Manager of Carnival City; Chantel Reddiar, Director: Corporate Services; and Mokgadi Ram ogale, Group GM: Finance.

hobo, Director: Special Projects; LET’S SHAKE ON IT … Khati Mok Gauteng Gambling Board; the of on Mxolisi Zwane, Chairpers Graeme, and Kgosientso David Makhura, Premier of Gauteng; of Tshwane. City the of or May Ramokgopa, Executive

CAPTAIN OF THE SHIP … CE Graeme Stephens concentrates as he leads the sod turning ceremony at the construction site of Time Square at Menlyn Maine.

20 | SUMMER 2015

PROPERTY NEWS

HUGE SANDPIT … Sam Stephens, son of CE Graeme Stephens, playing on the construction site.

gwa, CEO of Lereko I’VE WON! I’VE WON! ... Lulu Gwa ing. winn of joy Investment, tastes the

LUCKY NUMBER … Annemie Turk , Chantel Reddiar and Ruben Gooranah with Naniki Moleko on the right.

SMILE FOR THE CAMERA … Also seen at the scene: (1) Gerhard van Wyk and Anton Steenkamp, Development Manager. (2) Ruben Gooranah, Regional General Manager, and Riaan Stoltz, Group Gaming Manager: Casino Support. (3) Michael Farr, Group General Manager: Corporate Brand & Communications, and Sue Klerck, Strategic Marketing Executive. (4) Rob Collins, Chief Operations Officer; Claudia Henkel, PR Manager; and Anton van Wyk, Revenue Manager.

SUMMER 2015 | 21

PROPERTY NEWS

New life for legendary Sun City Fabulous Sun City is having an R800-million revamp to revitalise its iconic appeal.

“S

un City is the jewel in the crown of Africa’s largest tourism, leisure and gaming group. It has a special place in the hearts of the millions of people who visit the resort each year,” says Mike van Vuuren, Resort General Manager. With the upgrade of the 382 apartments at the Sun Vacation Club completed, it was the turn of the resort’s four hotels, the entertainment zones and food and beverage offering to be revamped.

22 | SUMMER 2015

Cabanas The hotel underwent a holistic refurbishment that includes a refresh of the guest rooms, reception area and restaurant. This was the first major upgrade of the hotel since 2007 when the rooms were restyled to mark the hotel’s 25th anniversary. Sun City Hotel At the heart of the resort, the hotel is being repositioned to provide an “always on” Vegas-style party zone, complete with night clubs, burlesque clubs and

restaurants. Legends restaurant and nightspot showcases memorabilia of celebrities who have stayed at Sun City over the years and is open until the wee hours. A Mugg & Bean coffee shop was recently established. Cascades The upscale Bocado restaurant opened its Mediterranean doors earlier this year at this five star hotel.

PROPERTY NEWS

The Palace Already famous as one of the Leading Hotels of the World, the hotel offers a new exclusive, high-end casino, the Palace Villa and Salon, while its restaurants, Plume and the Tusk Bar and Lounge, are also to be refreshed in the coming months. The refurbishment of The Grill Room was recently completed. Even more entertainment Adding to its variety of outdoor and entertainment activities, an adventure hub, Adrenalin Extreme, was recently launched, offering activities like drift tries, hovercrafts, the Human Sling Shot and a quad 4x4 challenge. Valley of Waves Changes at the Valley of Waves include the opening of The Brew Monkey pub and a fast food eatery, Food Factory.

Sun Park Soon to come is Sun Park, a multipurpose facility for hosting lifestyle exhibitions, music festivals and product launches. It will have the support services of an indoor events venue with the flexibility of an outdoor space. 2016 Next year will see the reinvention of the Entertainment Centre as an encompassing experiential centre. It will be home to arcade games, laser tag, ten pin bowling and other fun activities. It will also house a South African Hall of Fame honouring the country’s sportspeople and performing artists, as well as a convention centre. n

SUMMER 2015 | 23

PROPERTY NEWS

It’s a sweet 16 for Carnival Carnival City was Sun International’s first casino in Gauteng. The building process was a massive undertaking and involved more than 400 workers.

n December 1998 the temporary casino opened its doors to the public with 500 coinless slot machines.

During the opening, the first million was won on the Dream Machine. Since then, Carnival has sent another 105 people home a millionaire.

2 3

It was the first casino in South Africa to install Pit Track, a sophisticated player tracking and auditing system which eliminates paperwork and the manual input of table transactions. “Our success is due to the passion and commitment of our team and the support and loyalty of our community. There is so much to look forward to, with great changes and more entertainment,” says Annemie Turk, GM. n

BOARDWALK

... and a fun 15 for Boardwalk CARNIVAL SMILE, WE’RE SIXTEEN! … (1) The smiles say it all as Matthew Cook, Entertainment and Events Manager; Annemie Turk, GM; and Michelle Smith, Marketing Manager, celebrate the future with a cupcake each. (2 and 3) Cheeky jesters and cheerleaders added to the festive atmosphere.

24 | SUMMER 2015

Bongi Siwisa, Director / Chairlady of Emfuleni Resorts, and Colin Saunders, Gaming Manager, cut the mammoth cake, toasting to the next 15 years of fun at Boardwalk.

NEWS

Dusk and Dawn: The story of our wine The story of Dusk and Dawn, a brand of red and white wines served in restaurants at all Sun International properties, started four years ago. In the wine country of the Western Cape, of course.

n 2011 The Table Bay launched its own wine, called The Captain’s Table, as part of its “Best address in the Cape” theme. Two wines, a red and a white, were created by accomplished artisanal winemaker, Rikus Neethling of Bizoe Wines, and the hotel’s own experts. The success of The Captain’s Table wines planted the idea of Sun International having its own house wines and thus Dusk and Dawn saw the light. “We are proud to present a new wine and vintage to our guests every year with

the assistance of Rikus. This year guests will also be treated to a private collection wine at the Palace, The Table Bay and The Maslow, and Dusk and Dawn at all properties,” says Patrick Fisher, Group Food & Beverage Manager: Hotels & Banqueting. Dusk and Dawn Dawn consists of 50% Sauvignon Blanc from the Durbanville region and 50% Chardonnay from the Breedekloof Valley. Dusk consists of 40% Pinotage from Wellington, 30% Mouvedre from Piekenierskloof and 30% Shiraz from the Swartland.

TO DUSK TILL DAWN … Sun International’s own house wines.

Meet the winemaker Rikus Neethling completed his B.Sc in Viticulture and Oenology at the University of Stellenbosch. He learnt the ropes at Mountain Ridge Wines before moving off on his own and starting Bizoe Wines on a wine estate outside Somerset West. Production volumes are small, but his wines, the flagship Henrietta SemillonSauvignon blend and the Estalét Syrah, have built a following around the world from South Africa to America, Switzerland and the Caribbean.

FROM THE GOODNESS OF THE EARTH … Sun International’s winemaker, Rikus Neethling, in his wine cellar.

“For me, each wine is a work in progress,” he says. “I’m constantly striving to make the next wine better than the last.” n SUMMER 2015 | 25

OUR SUPPLIERS

Expo gives our SMME suppliers a stage Sun International recently showcased ten of the small black owned businesses in our supply chain at the annual Smart Procurement Conference and Enterprise Development Expo.

ot only was Sun International awarded as Best Host Pavilion, but two of our suppliers, Lucky House of Entertainment (Carousel beneficiary) and Vilakazi Garden Services (from Carnival City) won in the category for Best Small, Medium and Micro-sized Enterprise exhibitor stands.

– Gugu Mlipha, Owner Manager, Gugu and Daughters Farming

It was a great success and a whole lot of fun. – Ruby Booi, Precious Rubies Spa & Beauty Salon, Carnival City

It was a privilege to be an exhibitor and share business ideas with other entrepreneurs.

“The expo provides an excellent opportunity for buyers and providers to meet,” says Simon Gardner, Supply Development Manager. “A big thank you to the Sales Department who kindly provided the display materials and the setup of the stands.” n

Thank you, thank you Thank you once again to Sun International for this blessing. We learned a lot, networked with other exhibitors and the best of all, acquired new business from two amazing clients, Gallagher Gourmet Catering and AngloGold Ashanti. I can never thank you enough for making sure that we were well presented.

– Derrick Mncedisi Vilakazi, Vilakazi’s Garden Services, Carnival City

VISITING BEAUTY … Miss SA 2015, Liesl Laurie, created much hype when she attended the expo.

This was indeed one of the best, if not the greatest, opportunity that we could have been given by Sun International. Thank you Gordon, Simon, Alucia and the management teams who believe in the growth and potential of our businesses. This is only the beginning of greater things to come. – Lucky Selaledi, Production Director, Lucky House of Entertainment

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OUR SUPPLIERS

From the neighbour’s oven to The Table Bay’s kitchen Known for the loaves of spinach-infused bread he bakes, Lufefe Nomjana got the chance of a lifetime when he was invited by The Table Bay to be mentored by its culinary team.

rowing up, Lufefe realised that unhealthy eating feeds unhealthy lifestyles and habits.

“I had a gnawing feeling that it was time to change my lifestyle and change my eating habits,” he says. He volunteered in a community garden where he helped to grow organic vegetables. “I fell in love with spinach. Robust and easy to grow, spinach is a miraculous vegetable with amazing nutritional benefits. It is versatile and tasty, and so I began to incorporate spinach into staples like bread, breadrolls and muffins to improve their nutritional value.” He started his business, Espinaca Innovations, in 2012 with a bunch of spinach, R40 in his back pocket and the use of his neighbour’s oven. His bread was a hit and demand quickly grew from four loaves to 24 a day. As his neighbour’s oven couldn’t keep up, he approached a local supermarket and

asked to use a spare oven. Not only did he receive a helping hand from the store owner, he was also given a shelf in the shop from where to sell his baked goods. The business grew and a year later he won the SAB Innovation Award in an entrepreneurial competition. His R50 000 prize money was enough to set-up a bakery in a container, employ two bakers and two sales people, and to secure two more supply contracts. By the beginning of 2015 Espinaca

Lufefe’s mentorship forms part of the commitment to up-skill qualifying potential BroadBased Black Economic Empowerment suppliers. Under Sun International’s revised Code of Practice, The Table Bay is working to ensure that 80% of the products and services it procures are from small, empowered, black-owned enterprises.

Innovations had won more contracts and had outgrown its container bakery. Lufefe now operates from the Cape Peninsula University of Technology’s Baking Laboratory. Lufefe is excited about the training he is getting at The Table Bay and spending time with the management teams to optimise the business aspects of his bakery. n SUMMER 2015 | 27

WHAT’S COOKING

Lemon tart for summer days “Summer is here” is written all over this delicious lemon tart. Dish it up with a scoop of orange sorbet or whipped cream. Sweet pastry base 260 g cake flour 210 g unsalted butter 100g icing sugar 2g fine salt 2 egg yolks 5 ml vanilla essence

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• Sift the cake flour into a mixing bowl. •D ice the cold butter into small blocks and add to flour. •U sing your finger tips or the paddle on the mixer, slowly incorporate the flour into the butter until a light crumb is formed.

• Add the sugar and salt and mix through. • Mix the yolks with the vanilla essence and add to the flour mix. Mix gently until all mixed through. • Wrap in plastic and place in fridge for an hour. Butter the 22cm tart tin and place in the fridge.

WHAT’S COOKING

Tart filling 4 large lemons 9 whole extra large eggs 365 g castor sugar 310 ml whipping cream (keep cold until needed) Method • Wash the lemons in warm water and zest* into a bowl. Thoroughly squeeze the juice into same bowl, using a strainer to get rid of the pips. • Break the eggs into a large bowl. Beat in the sugar until dissolved. Try not to get too many bubbles at this stage. • Remove cream from fridge, pour into a large bowl and whisk until slightly thickened. • Stir the lemon zest and juice into the beaten eggs. • Gently whisk in the cream until all emulsified. It shouldn’t take too long. Cover mixture and place in fridge. • Dust the table with cake flour. Roll out the sweet pastry into a circle of about 4mm thick and wide enough to go in and up the sides of the tart ring. Using the rolling pin to lift the sweet pastry, place it into the tart tin and smooth out any bubbles or creases. Trim the edges and let it rest in fridge for 15 minutes. • Pre-heat the oven to 200 °C. Remove the pastry case from the fridge and line it with baking paper. • Fill in with dried beans and bake for 15-20 minutes. • Prepare an egg wash with 1 egg yolk and 1 teaspoon of cold milk. Remove pastry case from oven, carefully take out the beans and paper. Brush the inside of the pastry case with the egg wash and return to oven (without the beans) for about 5 minutes. • Lower the oven temperature to 150 °C. Remove pastry case from oven and place on a baking tray. *Finely grate

Keegan McLeod

Filling the tart and baking it • Remove the tart filling from the fridge and pour it into the pastry case. Tip: Pour the filling into a jug or beaker. Place the pastry case half way back in the oven on the baking tray. Pour the mixture into the pastry case – this will help prevent the classic mistake of spilling while trying to transport a filled tart from work surface to oven. Allow tart to bake undisturbed for 60 – 70 minutes. To check if the tart is baked sufficiently, give a slight jolt to the baking tray. There should be only a slight wobble and no evidence of a liquid appearance. The resting time on the table

will give it a little more cooking time. Allow to cool for at least 4 hours. Carefully remove from the tart tin. Dust with icing sugar and using a cook’s blow torch, lightly caramelise the sugar. Serve with orange sorbet or whipped cream. Keegan McLeod is the Executive Sous Chef at GrandWest. n

Share your recipe with us Do you have an easy recipe you would like to share with the rest of our foodies? We would like to feature it. Send it, with a picture of you and your dish, to one_sun@suninternational.com. SUMMER 2015 | 29

OUR PEOPLE

Conocer “Ratatouille” de Monticello, Chef Renzo Renzo Saavedra Alvarado, Sénior Sous Chef, más conocido como “Ratatouille” por sus amigos y compañeros de trabajo.

e profesión Técnico Gastronómico en Cocina Internacional, y que comenzó a trabajar en el rubro cocinero en 2004, se define a sí mismo como una persona alegre, espontánea, apasionado de su trabajo y comprometido con sus temas. Se dice desafortunado por mantenerse aún soltero, aunque tremendamente afortunado por estar acompañado de sus dos hijos, Vicente y Renata. Vive su apacible vida en su hogar de la comuna de Rancagua, lugar que de momento se mantiene como su zona de residencia. Y así transcurren sus días, trabajando como un montichelino más desde el 1 de agosto de 2008.

una buena ducha. Después… ¡quien sabe! ¡Ja ja!

Llegas a tu casa, cansado de la pega. ¿Qué es lo que más te gusta hacer? Relajarme con una buena cerveza y darme

¿Qué superhéroe te hubiese gustado ser? Batman, por su capacidad de ser humano y a la vez especial.

¿Qué cualidad de las mujeres es la que más valoras? No sólo en las mujeres, sino también en todas las personas: la sinceridad, la comprensión…y en el caso particular de las mujeres, su femineidad…su sensualidad y atractivo. ¿Cuál es tu idea de felicidad perfecta? Salir con mis hijos a regalonear juntos, los tres solos. Me fascina ese momento de intimidad familiar con ellos.

¿Cuáles son tus comidas y bebidas preferidas? Me fascinan las pastas, en todas sus versiones…y también los caldos (ajiacos, pancutras, porotos, cremas)… ¡y tantas cosas más! ¿Cuál sería tu secreto para el éxito? En mi vida me he preocupado por cultivar mi perseverancia…mi dedicación a los temas que me toca manejar. Y en mis relaciones, sin dudas que la honestidad. n

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Getting to know Monticello’s “Ratatouille”, Chef Renzo Renzo Saavedra Alvarado, Senior Sous Chef, is better known as Ratatouille by his friends and co-workers. Renzo has been working in the industry since 2004. He describes himself as cheerful, spontaneous, passionate about his work and committed to the people he work with. “Single, but lucky to have two sons, Vincent and Renata. I live a quiet life at home while spending my days as a Montichelino.” What do you like to do when you get home? Relax with a beer and a shower. Then ... who knows! Ha-ha! What quality in women do you value most? Not only in women, but in all people: sincerity, sympathy ... and in the case of women, their femininity and sensuality. What is your idea of perfect happiness? To hang out with my kids, be affectionate, the three of us. What superhero would you like to be? Batman, for being human while also being special. What is your favourite food? I am fascinated by pasta in all its versions ... and soups! What is your secret to success? Perseverance. My dedication to issues that touch me. And in relationships, no doubt honesty.

OUR PEOPLE

Meet our General Managers Myan Moodley, GM at Wild Coast How did you end up in the industry? I was attracted to the glamour of the hospitality industry and I thought it would be easy and fun. I studied Hotel Management and started in hotels. I have been the General Manager of eight properties. Any advice for someone considering a career in this industry? Just do it and have lots of fun.

Myan Moodley, General Manager of Wild Coast.

Any memorable experience that stands out? The hosting of the 2010 Soccer World Cup

and hosting our national team for three months during the tournament. It is said you have a way with people. People are the centre of the entertainment and hotel industry. I am a firm believer in teamwork and that anything can be achieved if everyone is committed to working together towards common goals. How do you enjoy living in the Eastern Cape? I love the people, the sense of community, and the food. It is a fantastic place to work.

Emmanuelle Moneger, GM at Sun International Zambia: Royal Livingstone and Avani Victoria Falls.

he is French by birth and is passionate about Africa. She helped developed new safari lodges in Tanzania, Zanzibar, Namibia, Botswana, Mozambique, as well as central India.

What management style do you have? I am pretty hands on, I like to work closely with my team. There is nothing I expect them to do that I have not done myself.

Tell us about your education? I hold a Master’s degree in Hotel Management and Sport, and an HR and law degree from the Perpignan University in France.

How do you motivate your staff? By sharing with them the bigger picture and what our North Star is, so we can all move in the same direction. I make sure I know and care about everyone.

Three words that describe you? Passionate, energetic and dedicated.

My favourite thing about my job is … Every day is different!

Read more about our GMs in the next edition of One Sun.

The toughest thing about my job is … Not to walk to the falls daily, it’s so tempting!

Emmanuelle Moneger, General Manager at Sun International Zambia.

A legacy I would like to leave behind … If you apply yourself, any goal is achievable. When I am not at work, you can find me … On my bicycle. n SUMMER 2015 | 31

OUR PEOPLE

Boardwalk’s Ayanda loves a challenge In May this year Ayanda Kgwathe was appointed General Manager of the Boardwalk Hotel, making her one of the youngest general managers of a five star-hotel in South Africa and one of few females in the country in such a position. She talks to One Sun about her journey. Where did your journey in the hospitality industry start? I studied Hospitality Management at the Durban University of Technology and completed my diploma in 2001.

allow them to test and expand their capabilities.

to our property, and the compliments that they give us when they leave.

I then joined Sun International at Sun City as a Resort Liaison Officer in their Fast Track Development Programme, which exposed me to the various departments in the hospitality industry.

What is the best way to motivate others? By giving credit or showing recognition and appreciation when it is due. I always make people feel good about their achievements. People who feel superb about themselves generate superb results.

The toughest thing about my job is ... … not really anything, because I thrive under stressful situations. I am at my best when faced by challenges.

That accelerated my journey to a management position and I became a junior assistant front office manager at the Cascades. I held various roles at the Cascades and in July 2011 I was appointed as the Operations Manager at the Vacation Club. On 18 May this year I was appointed as the General Manager at the Boardwalk Hotel.

One thing that has stood out about Sun International for me is … ... that our customers associate the brand with excellence and expect things beyond expectation in any area of the business.

Describe yourself in a few words? Fun-loving, energetic and a real go-getter who is energized by challenges!

My favourite thing about my job is ... ... seeing the satisfaction on our guests’ faces when they come

What is your management style? I view myself as a democratic leader. I value the employees’ contribution and always

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What legacy would you like to leave behind? Developing other young women to be general managers of five star hotels. My philosophy is investing in people and encouraging them to pass on everything that they learn from me to others who will do the same. When I am not at work, you can find me … ... taking a stroll on the beach and doing fun activities with the kids! n

DREAM JOB

Peter’s 23 year journey at Sun City He was working in the security department at Sun City when Peter Tsagae’s curiosity was sparked by the people working at Emergency Medical Services (EMS). Today he is the Shift Manager of this department, inspiring others to follow their dreams. How did you end up in your job? I’ve always been a hard worker. I worked as a gardener from when I was 7 years old up to matric. I’d go to work with my dad, who was a general worker, and while he attended to his chores, I’d do the garden. In return, my dad’s employer paid my school fees. I aspired to be a lawyer, but unfortunately I had to let go of that dream. After school I completed a course in security and was appointed as Security Constable at Sun City in 1992. Working closely with people like Joseph Sehunoe, EMS Ambulance Driver, sparked my curiosity and inspired me to want to do more. I completed several courses and was transferred to the EMS department as an Ambulance Driver. But I wanted to do more. I continued studying and was promoted to Emergency Technician, later Leading Emergency Technician. Lots of courses later led to my current position in 2014. What do you like about your job? The opportunity to save lives. Also, nothing gives me greater joy than to groom people on their way to success, to inspire my team members to follow their dreams. How do you deal with aspects of your job you don’t like? There is nothing more heart-breaking and demoralising than a

PETER’S DREAM TEAM … My team consists of three dedicated and dynamic individuals, Emergency Technicians Eugene Molefinyana, Sebote Pooe and Khutso Molaba.

failed resuscitation, especially if it’s that of a child or newborn. I deal with the trauma during debriefing sessions with my team. Talking about it helps me in a way. Do you have advice for others who want to come to work with a smile on their face? You have to thoroughly enjoy what you do and do it to the best of your ability. Whenever possible deal with problems at home and don’t bring them to work, especially in our industry where we are faced with difficult situations, and the hospitality industry where customer service levels have to be high at all times. n SUMMER 2015 | 33

DREAM JOB

Every guest is a VIP Although Saafia Malan enjoyed her job as a legal secretary, in her heart she knew she belonged in the hospitality industry. Today she is a Business Centre Co-Ordinator at The Table Bay. Where did it started? I was working as a legal secretary at a law firm who also owned a travel consulting business. When my employer discovered that I was freelancing at a tour company over weekends, he told me that as an employee, I was not allowed to freelance in the hospitality industry. In return he offered me a position as a travel consultant at his other business, and, well, you can guess my decision. I left after a few years and started a new venture as a call centre agent at an airline company. Although I loved the career change as I love interacting with people, I missed driving people around. When a friend told me of a position available at The Table Bay, I applied. This is my job My duties are to promote and sell tours to guests, as well as to assist them with checking in and printing their boarding passes. I help guests by advising them on activities and tours in and around Cape Town, making their stay a memorable one. Sometimes I even drive guests around, should the need arise. Things I love about my career w Meeting new people every day w Making someone else’s holiday exceptional

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wW hen a guest leaves my desk with a smile wM y colleagues I love working with people, and I love being in the limelight. What can I share? Every morning I think of the new challenges I will face, and the different people from all different backgrounds I will meet. When I walk that uphill road to the clock machine at the end of my shift, I smile as I know I have achieved something that day. I believe w I f you are not a go-getter you will achieve nothing in life. wA ccept the challenge, be it work-related or personal, and don’t let others affect you. w S top complaining about a situation; rather seeks ways to make it work for you. n

MAKING MEMORIES … Saafia Malan, Business Centre Co-ordinator at The Table Bay.

“I strongly believe that every guest who comes to me or walks past me is a VVVVVIP and I will treat them like that.” – Saafia Malan

DREAM JOB

Not just another bartender To an outsider it may seem as if Phetogo Sefanyetso, Bartender at the Lacuna Bistro and Bar at The Maslow, has done it all. But for Phetogo it is only the beginning. Why did you choose bartending as a career? I actually didn’t choose it, I fell into it. I started as a Trainee Waiter at the Nedbank Golf Challenge in 2002. I believe I made a good impression as I was employed as a Bartender at the Sports n Social Club. I really enjoyed working there because it made me feel valued and appreciated.

A word from The Maslow Some people believed Phetogo was just another bartender at The Maslow. How wrong they were! Phetogo has always been inspired to be the best he can be, to dream big, challenge himself and learn all he can.

After that I was a Storeman at the Sun City Hotel, then a Guest Relations Officer at the Valley of Waves, and then a Supervisor in the player’s lounge at the NGC.

He completed the Master Bar Academy course through the Diageo Academy and competed at the South African World Class barman competition. There his hunger for knowledge and personal growth was noticed, as well as how he inspired others.

When I heard about the opening of The Maslow, I saw the potential for my career and applied. Where do you get your energy from? I get it from my work environment. I have found happiness in this craft. Where do you see yourself in ten years’ time? I want to be a Food & Beverage Manager. I would like to start my journey as an Assistant F&B Manager at Time Square in Pretoria when it opens. It will be fantastic to be part of the opening team. Any advice for others who are looking for success? Wake up with a goal every day. If you do not have one, save yourself the trouble and go back to bed (said tongue-in-cheek). n

The Maslow was approached to send Phetogo, along with 1200 other bartenders, to Lagos, Nigeria for a month of intense Master Bar Academy training. He completed this while continuing his studies towards the International Hotel School’s food & beverage learnership programme. PASSIONATE PHETOGO … A certified Master Bar Academy Bartender; inspiring others during an open day at the University of Johannesburg; and with his work motto.

Phetogo is proof that if you want something badly enough, anything is possible. Meagan Karow, Business Development Manager, The Maslow

SUMMER 2015 | 35

DREAM JOB

New at her job and already loving it For Elize Bojosi the job of Marketing Intern at Flamingo came out of the blue, shortly after she finished her studies. And she loves every minute of it. How did you end up in this job? My Marketing Research lecturer told me about the position. I submitted my paperwork and received an invitation for an interview. Two or three weeks after the interview I got a very exciting phone call to inform me that I have been appointed. What do you look forward to on your way to work? Every day when I am on my way to work

I start thinking of the diverse characters of people I am going to meet. I enjoy communicating with different kinds of people and listening to their stories. That brief connection we share is really what makes every day worth it. What do you like about your job? Each day I get the opportunity to learn a different part of marketing and that is very exciting. The one day it’s data

base, the next promotions, then entertainment, and sometimes everything on the same day. Any advice for others who also want to come to work with a smile on their face? I always say, “If you not happy with what you’re doing, just remember why you doing it and who you doing it for.” How do you motivate your team? I believe in motivating those around you for you never know how close someone is to giving up. Even if it means keeping tabs on what they’re doing, and providing guidance and feedback on every assignment. What do you do to deliver excellent customer service? I put a smile on my face, remain professional, make the customer feel comfortable, and remember to say please and thank you.

LOVING HER JOB… Elize Bojosi, Marketing Intern at Flamingo.

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What are the highlights of your job? The feedback of a satisfied and happy customer – that alone is the best reward of all. n

DREAM JOB

The right attitude and hard work prepare you for the right opportunity Thabisa Nkanzela, Financial Manager, talks about being part of the magical team at Wild Coast. What gives you pleasure in being part of Team Wild Coast Sun? Wild Coast has a lot of legacy and heritage. It is located in one of the most coveted places in the country and has so much to offer. I consider myself blessed to be part of the team that makes the magic happen here. Where can we improve? I am confident we entered the new financial year on a solid foundation. With that said, when you do well there is always an expectation to be better than before, so I am by no means delusional about the hard work and commitment required to achieve sterling results again. Life is always about improving and pushing yourself to do better and it’s no different for Team Wild Coast Sun. What is your take on the Voice of the Guest? The VoG is a very important tool to determine if we are effective in our efforts to be of service to our guests. As someone correctly pointed out – our business is very tricky in the sense that we don’t sell a tangible product but rather an experience. It is crucial to constantly strive for

excellence in customer service so we can offer our guests the ultimate experience. What message do you have for young aspiring women looking to grow their careers? I can only share what has worked for me on my journey. Having the right attitude, no matter what you may be faced with, is probably one of the most important attributes.

women, within the Sun International Group and beyond. The key is to make sure you constantly prepare yourself so that when the opportunity presents itself you are ready for it. n

Be willing to work extremely hard and put in the extra effort – this will definitely pay off when the time is right. There’s a vast array of opportunities available, especially for

Thabisa Nkanzela, Financial Manager, Wild Coast

More on Thabisa Thabisa was born and raised in the small town of Flagstaff in the Eastern Cape. She holds a B Compt Honours degree from the University of KwaZulu-Natal and qualified as a Chartered Accountant at the South Africa Institute of Chartered Accountants in 2011.

SUMMER 2015 | 37

WHAT I’VE LEARNT

Keep a smile on, even on a bad day ns,

io ulat grat e a Con you arner win

5. Believe in yourself and your ability to make an impact. As I began to apply these tips I saw myself improving. Today I am a Vault Cashier. Thank you Sun International for bringing out the best in me. Seyi Mafe, Vault Cashier, Federal Palace

customer’s problem. If it’s something I can solve I do my best to assist, if the problem is above me I would ask my supervisor for assistance. At the end of the day all that matters is the customer’s happiness. Not all the guests are the same. I learn something different from each of them every day. Boitumelo Baloi, Guest Service Attendant, Flamingo

hen I started as a cashier at the Federal Palace in 2009 my job primarily involved attending to casino guests by loading cash onto their MVG card and cashing out. In the beginning I was always fearful that my account would be short at the close of my shift. My manager, Lynette Mitchell, noticed this and taught me five ways to be a better cashier: 1. Enjoy what you do. 2. Free your mind and take control of your emotions. 3. Keep a smile on, even when you are having a bad day. 4. Don’t let a guest’s mood swings get you off track.

38 | SUMMER 2015

All that matters is the customer’s happiness The experience I’ve gained during the six years I’ve been with Sun International is and always has been totally awesome. I’ve learnt to interact, to smile more, to handle situations, to listen attentively, to stay humble, and to always listen to the

Nature is our companion, our medication, our healer I have learnt that in life there will always be challenges to face and changes to make to better our environment. It is up to us to accept those challenges and changes.

WHAT I’VE LEARNT

I have learnt that life is what you make it. Make it beautiful. Your very best days are the days when you live with true purpose and joy. Having taken part in Arbor Week with the Morula CSI team, it dawned on me that nature is our companion, our medication and our healer, and not just another element of Planet Earth.

Our guests expect excellent service, and for their loyalty to be acknowledged and rewarded. As a Brand Ambassador and Rainmaker I always ensure compliance and a customer friendly environment. Thulo Mabitle, Surveillance Auditor, Naledi

Training Manager, Carousel

What did you learn?

Having a job doesn’t mean turning up each day and being paid at the end of the month. It is also about growing and learning, getting to know things about yourself you didn’t know before. Tell the rest of the Sun family what you have learnt by sending One Sun an email to one_sun@suninternational. com. Who knows, you might be a big inspiration to someone who needs it.

I have learnt and realise that the environment is of importance to our wellbeing. All living within the global sphere should be made aware about how to take care of the environment. Simon Tselapedi, SHE Officer, Morula

Support brought me where I am now Joining Carousel in May 1999 was a blessing from God. It was my wish and dream before I joined the Security Department that one day I would see myself working here. Be the Brand Ambassador and Rainmaker I have learnt through customer service that for our industry to maintain its reputation as an internationally recognised brand and to be respected by competitors, we have to appreciate our guests and exceed their expectations.

The reason why I am where I am now, is because of the support of my co-workers and manager. I have learned a lot and I feel Carousel is the best place to work; staff are very friendly and helpful towards each other and our guests. David Matlhoma, 24/7 Security

Congratulations to Seyi Mafi, our winner, who will be receiving this fantastic Sun International hamper! SUMMER 2015 | 39

SUPERSTARS

Our Superstars are lifesavers From assisting a guest with her baby’s birth to helping someone struggling to breathe – sometimes our Superstar employees don’t go the extra mile, they will also climb the mountain. With a smile.

Surprise, surprise! A baby born at the Valley of Waves (VoW), surprised not only her mom, but also sent staff in a spin as this had never happened before at Sun City’s popular tourist attraction. Thankfully, with the assistance of our very well trained staff from Emergency Medical Services, Security Personnel and

the VoW clinic, the little baby girl was brought safely into the world. Mom and her little bundle of joy were then taken to a nearby hospital for further observation. Two days later the Sun City “midwives” visited the happy mom and baby, who fittingly had been nicknamed Baby Sun City, with gifts and flowers and for a few quick photographs.

BABY SUN CITY … Little miracle. (1) Peter Tsagae, EMS Shift Leader proudly holding the little baby he helped bring into the world. (2) At the back are Nnini Moyaki, Control Room Supervisor, Peter Tsagae, EMS Shift Leader; the proud mom; Lerato Mokoka, VoW Attendant; and Agrinette Dikutle, VoW Operations Manager. In front are Tebogo Sephai, VoW Security; Lerato Mthombeni , VoW Security; and Patrick Molefe, VoW Guest Relations Officer.

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Reabetsoe Letswalo, Waitron at Carousel, was working on the casino floor and spotted a man who was struggling to breathe. With the assistance from colleagues, she took him to the clinic on the premises. There it was decided to take the man to hospital. “We drove him in his car and Security escorted us. The end result was a rewarding one because not only did I get a badge for excellence from my company (24/7), we also saved a guest’s life and that made me feel valuable. Every time the guest pays us a visit, he thanks me for that brave gesture, making me feel so proud.”

SUPERSTARS

Queen Mashilo, Croupier at Carousel, was off duty. The crèche was about to close and there was a child looking for her mother, who was on the casino floor playing. She went out of her way to reunite the two by looking for the mother on the floor, as well as requesting the MC to call her.

Silvia Ramashaba, Guest Service Attendant: Gaming at Carousel was helping a guest with a query with a card. Although she was supposed to end work at 16:00, she decided to go the extra mile and only left an hour later. “I felt excited and happy that I have solved the customer’s problem.”

Thank you, Nosipao The Manager, The Table Bay Hotel Dear Sir, We foolishly left our safe open when we went shopping. Our room attendant, Nosipao, promptly contacted security and our valuables, including cash, passports and an expensive camera, were secured. On our return, we contacted security as advised by instructions left in our room, and the matter was speedily resolved. We thanked Nosipao personally and gave her a small token of our appreciation. Nosipao’s honesty and integrity reflect highly on the hotel staff and she should be commended accordingly. Security personnel were also extremely efficient. Thank you. Alan & Dorothy Wilson.

Marcus Motaung, 24/7 Security Gaming Officer at Carousel was approached by a guest who was desperate to go inside the casino. Her baby had a fever and the dad was inside, but his phone was off. As kids are not allowed in the casino, she asked Marcus to wait with the baby outside while she went inside to look for the dad. Although he had orders to deliver, he put them on hold. “I was the only person she could trust and I had to make a choice on the spot. I don’t regret what I did because I felt fulfilled throughout my shift that day.”

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SUNBET SELFIES

Sports Fridays a roaring success SunBet invited Sun people to take a selfie wearing their favourite South African teamâ&#x20AC;&#x2122;s shirt. Winning selfies were awarded with a Springbok shirt. Pictured are some of the competition entries.

Amritha Gulgar, Surveillance Shift Manager, Sibaya.

Brian Sebidi, Cashier, Morula.

Annuridien Delate, Deputy Security Manager, The Table Bay.

Cronin Cherry, Security Manager, The Table Bay.

42 | SUMMER 2015

Gasenyane Moopelwa, PR and Promotions Co-ordinator, Naledi.

SUNBET SELFIES

Nhlonipho Talent Jalubane, Revenue Controller, Wild Coast.

Noluthando Nikiwe, Assistant Customer Insight Manager, Head Office.

Mohamed Cassim, IT Service Desk Manager, Sun City.

RonĂ¨ Schlebusch, Sun Share: Case Manager; Richard Booth, Digital Account Manager; and Astrid Gopaul, Manager: Voice of Guest, all from Head Office.

Nothando Thango, Casino Admin Clerk, Sibaya.

Trevor Mpete, Water & Waste Water Technician, Sun City.

SUMMER 2015 | 43

MISS SA

One last look at Liesl For one last time page with One Sun through the photo album of Liesl Laurie, Miss SA 2015. She is currently packing her bags to compete in the Miss World 2015 pageant in China and we’re holding thumbs that she will be crowned by her counterpart Rolene Strauss, Miss World 2014.

READY TO FLY … Choosing her luggage for her trip to the Miss World 2015 pageant in China.

LITTLE PRINCESSES … With members from Varsity College’s VCcares, creating a special day for the little girls of Alexandra township.

SPRINGBOK SUPPORTER ... A selfie with the Springbok’s mascot before the team jetted off to the World Cup Rugby tournament.

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SCHOOL BUDDIES … Dressed like school pupils at the Adopt-a-School Foundation‘s back to school party, with the Chairperson of the foundation, Deputy President Cyril Ramaphosa (look at that I’m the Head Boy-tie).

BEAUTIES WITH BRAINS … With Miss SA 2nd Princess Ntsiki Mkhize at the University of Johannesburg where they were the speakers at a motivational event. Both are alumni of the university, where Liesl graduated with a B.Com degree and Ntsiki with a B. Com Marketing Management and a B. Com Honours in Logistics Management.

MISS SA

SUMMER GIRL … Looking sensational during a photo shoot at the Boardwalk. WONDERWOMEN … Liesl was a speaker at the Women with a Bang event, aimed at empowering young women. Other speakers were Iman Mia, Dr Nomfundo Dzingwa, Aaliyah Mia, Editor of Urban Life ‘n Style magazine, and Mpume Langa, Chairperson of the Businesswomen’s Association in KwaZulu-Natal and Head of Absa Private Bank KwaZulu-Natal.

Inspiring messages from Liesl I believe that what we do for ourselves dies with us, but what we do for others lives on forever. Today will never come again. Be a blessing. Be a friend. Encourage

someone. Take time to care. Let your words heal and not wound. A bird sitting in a tree is never afraid of the branch breaking, because her trust is not in the branch, but in its own wings. Always believe in yourself.

CREATIVE INSPIRATION … A portrait of Liesl by artist Sabrina Rupprecht.

WHO WILL WEAR THE CROWN? … Finalists for the Miss SA 2016 have started their journey towards the crowning ceremony.

SUMMER 2015 | 45

OUR CELEBRITIES

COME PLAY WITH US Once again our fantastic properties were the playground of our famous and talented entertainers. 1

CAROUSEL DIVALICIOUS … Olerato Nomaele, Events & Entertainment Co-ordinator, was pleased to meet singer and actress Kelly Khumalo.

SUN CITY

POPULAR TONES 1 … South African rock band, The Parlotones, with Kahn Morbee, Neil Pauw and the brothers Glen and Paul Hodgson, pictured with (1) Entertainment Manager, Cecile Brody; and (2) PR Manager, Nicole Turner, in front of the iconic Shawu elephant statue.

FLAMINGO POPULAR TONES 2 … And with Lameez Suliman, PR & Promotions Manager.

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BOARDWALK MI CASA MAGIC ... (1) Peter Tshidi, Operations Manager (middle), was bowled over with Mi Casa. With him are Brent Williams and Mo-T, trumpeter, from Mi Casa. (2) Claudgen Swart, DTP Operator; Linda Kato, Marketing Co-ordinator and Conrad Human, Guest Service Attendant , attended the Mi Casa concert.

1 2

OUR CELEBRITIES

GRANDWEST

GOLDEN VALLEY TALK OF THE TOWN … Comedian Jonathan from Radio Raps (centre) was the talk of the town after his amusing show. Catching up with him are (1) André Markel, Waitron; Granville van Rooi, F&B Supervisor; Pricilla Bangani, Bar Tender; Trivonia Ficks and Rabia Gordon, Waitrons. (2) Phumla Mopo, Security officer; Dinelle Albanie, Security Officer; and Buyi Mekile, Security Officer.

GRANDWEST

CAROUSEL HEARTTHROB … Popular singer Bobby van Jaarsveld had the crowd on its feet. With him is PR & Promotions Co-ordinator, Melanie Coetzee.

STILL ROCKING ... There is no end to American singer and songwriter Kenny Rogers. Here he is during his last visit to South Africa with Nikki Botha, Regional Marketing Manager, and Mervyn Naidoo, Divisional Director.

3 BACKSTAGE COMEDY ... The Australian comedian Jim Jefferies had time to joke behind the scenes with (1) Jarrod Pillay, Promotions Jockey; (2) Julian Rockman, Gaming Technical Shift Manager; and (3) Andrew de Kock, Security Supervisor.

SUN CITY MAKING WAVES … House duo Liquid Deep captivated beachgoers with their music at Valley of Waves. Chatting afterwards were Cecile Brody, Entertainment Manager; Ziyon, Salo Naicker, Entertainment Co-Ordinator; and Ryzor.

WILD COAST SEEN ON THE WILD SIDE … Comedian Barry Hilton with VIP Hosts Wilbert Maponga (left) and Navin Vejrajh.

SUMMER 2015 | 47

OUR CELEBRITIES

SUN CITY

CAROUSEL

HAVE A LAUGH ... Amukelani Makaringi, Promotions Co-Ordinator, and Nicole Turner, PR Manager, with television presenter Akhumzi Jezi (right).

GRANDWEST MAN TO MAN ... Tashian Schuter, VIP Personal Host, with Expresso television presenter, Graeme Richards.

GRANDWEST RUGBY RULES ... André Lewin (second from left), Promotions Co-ordinator, and Christopher Marques (second from right), Public Relations Co-ordinator, with Western Province rugby players Dillyn Leyds, Demetri Catrakilis and Nic Groom.

GOLDEN VALLEY SONG AND DANCE … Singing trio Wynand & Chereé (left), and Karen Ferreira had the audience dancing to their favourite golden oldies. With them are Waitrons Trivonia Ficks and Anastaychea Flandorp.

48 | SUMMER 2015

SHARING SOME INSIGHTS … Former Springbok rugby captain, Wynand Claassen (left) with VIP Hosts, Gail Byrne and Mark Momogos.

BOARDWALK SOCCER STARS ... Sizwe Mahobe, F&B Supervisor, and Martin Mafokoane, Events & Entertainment Co-ordinator, celebrating with Nathan Paulse from Ajax Cape Town after winning the MTN 8 Cup.

AFTER HOURS

Abigail’s soup kitchen brings joy to others On 27 May 2013 was the day Abigail Cupido, Linen Room Manager at The Table Bay, started a soup kitchen. Bringing joy to others has brought her joy as well. How did it all start? I decided to open my own soup kitchen for children and adults in our poverty stricken neighbourhood, where tattered children go to bed on empty stomachs many nights. Many of the parents in the area where I stay are jobless and can’t afford to put food on the table every day. I put my wish in God’s hands and He made it possible. It was a cold afternoon that first day. It made me so glad to see how many children came to fetch a cup of soup and a slice of bread, knowing they will not go to bed hungry. My helping hands I am thankful for all the people who helped me over the past years as it is not easy to get sponsors. My family and my HOD, Rensche van Rooyen, are my biggest supporters, always lending a hand where needed. I pray that God will bless them in abundance. On the days when I am at work, they prepare everything and by the time I get home at 6pm, everybody is waiting for me to dish up for the children. Joy deep in my heart Walking towards my house I can see the children waiting for me to serve them a

DISHING UP JOY ... Abigail Cupido and her soup kitchen team during their visit to families on farms in the vicinity, handing out clothes, food and party packs.

bowl of food. Their faces brighten up when they see me and they always greet me so politely. Just looking at them gives me joy deep in my heart. Last year in December we visited a lot of farms, handing out party packs, food parcels and clothing to the families who live there. My heart goes out to people in need because through it all, they still have joy.

If I could do this every day I would. Blessing others who don’t have, brings blessings to you. I’m looking forward to doing this for the rest of my life. n SUMMER 2015 | 49

AFTER HOURS

Emmanuel has big soccer dreams E

mmanuel Malekutu is very dedicated to his job as waitron at the Crystal Court Restaurant at The Palace of the Lost City, but he also has big dreams of playing soccer for the national team. Soccer dreams I am 21 years old and come from a small village. Growing up I enjoyed playing soccer and developed a passion for it – a passion which I have carried with me to this day.

Although I currently work as a waiter, I’ve always dreamt of becoming a professional footballer and eventually playing for the national team. Employee of the Month I am a hard worker, committed, dedicated and disciplined. It was a big honour when earlier this year I was awarded Employee of the Month. I felt appreciated and proud that my efforts were being recognised.

My inspiration and motivation I am currently teaming up with the Rustenburg Educational College, a private secondary school. The school’s sport academy is in partnership with the Mamelodi Sundowns Football Club. The head of the academy, Phila Ncube, sports director at the school, team manager and coach is a great inspiration. He motivates me. I believe that if I channel all my hard work and discipline, I will eventually make my dream a reality!

Emmanuel Malekutu.

TEAM SPORT … Emmanuel and his fellow team members.

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AFTER HOURS

Bonolo spends time with those that matter

I have had a passion for cars since childhood. I enjoy modifying cars and trying new things with the cars that I own.

hen I am not working, I enjoy spending time with family. I enjoy touching base with the people close to me and in my community.

– Priyan Maduray

The best feeling in the world is knowing you gave a child a reason to smile and be happy, therefore I visit local schools in my community once a month where I do motivational speaking. Any interesting hobbies? I joined a debate club in my community in high school because I am a very opinionated person. I also enjoy researching different inventions. How do you give back to the community? I am part of the Youth Fellowship at our church and we do some social responsibility projects like spending time at orphanages, and collecting and donating school clothing and stationary for the disadvantaged. What sports do you play? Wrestling and kick-boxing.

SIBAYA FAST AND FURIOUS … Priyan Maduray (left) and Viren Seoraj with their fast Fords.

Sibaya staff in the fast lane

FAMILY MAN … Bonolo Mancewe, Gaming Technician at Flamingo.

n September last year my wife bought me a brand new Ford Focus ST when she qualified as a medical technologist. I raced it at my first drag event in June 2015 at Mtubatuba and broke the record for the fastest Ford Focus ST 250 with a time of 13.9 seconds in the quarter mile. I also ride motorbikes and currently own a Kawasaki 600cc. Viren Seoraj, Revenue Controller, Sibaya

have had a passion for cars since childhood. I enjoy modifying cars and trying new things with the cars that I own. This has become a hobby and I like being part of social events where I can interact with people who share this passion. I currently own a 2014 Ford Focus ST that I have modified to improve performance and economy. Priyan Maduray, Infrastructure Engineer, Sibaya.

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WOMEN’S DAY

Celebrating women on their special day It was a spectacular day under African skies when Sun people celebrated Women’s Day.

CARNIVAL

MORULA

HIGH TEA ON WOMEN’S DAY … A radiant Miss SA 2015, Liesl Laurie, gave an inspiring talk at a special high tea.

A SPIRITED AFFAIR … Big luncheon, inspiring talks, live entertainment. Women’s Day at Morula was a celebration! (1) Zolelwa Mzamane, General Manager; singer Vinolia Mashego; Tiny Baloyi, one of the organisers; and Dorcus Mongonyama, MC. (2) Tiisetsi Sephai, (VIP Host); Sammy Fever, Letlhogonolo Pilane, (Hotel Manager); and Victor Mogase, (VIP Host); (3) Simon Tselapedi, SHE Officer; Vuiswa Kgaje, CRM Manager; Helena Nzango, Marketing Intern; and Nico Venter, Security Project Manager. (4) Lucky ladies Theo Moeng, Promotions Co-ordinator, and Tiisetso Sephai, VIP Host, departing on a helicopter flight over Morula.

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MEROPA WOMEN OF THE DAY … Meropa spoilt their female guests with a Woman of the Day competition. From left are Ms M N Rakgate, Matjatji Harpestad, PR & Promotions Coordinator; Ms E Maela (winner), Pretty Gama, VIP Personal Host; Ms MJ Sefara and Tintswalo Maguga, Database Coordinator.

WOMEN’S DAY

3 4

BOARDWALK

BRETT’S TEAM IS THE BEST … General Manager Brett Hoppé gave tribute to his team of strong and talented women. “They help to keep the inner cogs of the complex turning seamlessly while juggling multiple roles as breadwinners, mothers, carers, friends, homemakers and contributors to the local economy and community.” (1) A warm welcome from Nolusindiso Seti, Bongeka Fuzile and Janine Kotze. (2) On call at the MVG desk are Vuyokazi Mona-Lisa Mgudlwa, Nomhle Macota and Yandiswa Maku. (3) Waitrons Abbey Kalashe, Siyabonga Nqolase, Nqabakazi Bell and Gcobisa Nyoka. (4) Passionate about food: Sibulele Ncapai, Jenave Rautenbach and Khadija November. (5) Making guests feel like home are Thembisa Tronk, Phumza Saphepha, Unathi Qhawakanisa, Andiswa Mgibe, Nosibulelo Xongo, Siphokazi Dyeshana and Nomivuyo Nobongoza. (6) Service with a smile from the IT department’s Thulani Mkholi and Thobile Gwayi.

WINDMILL & NALEDI SWEET LIFE ... All the female staff were treated to sweets and a message of appreciation. (1) Sara Phokoje, Surveillance Auditor, and Lisa Erlank, Financial Accountant. (2) Merriam Moduka and Sylvia Lenong. (3) Martha Mugo and Mildred Maputle at reception. (4) Segomotso Seleka, Suzan Mokololo, Jemima Motse and Josephine Mokheseng.

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HERITAGE DAY

Spotlight on our heritage Dressed up in different cultural attires, enjoying a variety of traditional dishes, listening and dancing to a mixture of music styles – yebo, Sun International celebrated our diverse country in unity on Heritage Day.

FLAMINGO

THE TABLE BAY HERITAGE FOOD … In celebration of Heritage Day Jocelyn Myers-Adams, Executive Chef, and Charles Stander, from theurbanhuntergatherer. blogspot.com, took media people for an exciting forage and prepared a meal afterwards, using the foraged ingredients. “Our heritage is everywhere, it surrounds us and it should be celebrated,” says Jocelyn, here with the magnificent Table Mountain in the background.

MEROPA BACK TO OUR ROOTS … Dineo Motladi, Switchboard Operator; Russia Chabalala, Events & Entertainment Co-ordinator; Matjatji Harpestad, PR & Promotions Co-ordinator; and Tintswalo Maguga, Database Co-ordinator, celebrating Heritage Day.

HONOURING OUR HERITAGE ... From left are Martha Tlotleng, Lesego Mokgalagadi, Boitshoko Sebolao, Tshepiso Maruping, Irene Bokvel, Theophilus Twerefoo and Rebecca Moamojoe with Gladys Moroke in front.

GRANDWEST

NALEDI TRADITIONAL STYLE ... Celebrating in true traditional style are Vincent Moipolai, Lizzy Dimpane, Joseph Ntiso, Tsepang Maphika, GM Glad Mathe, Lydia Dibeco, Hunter Mereko and Gase Moopelwa.

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COLOURFUL CULTURES ... GrandWest celebrated the day with vibrant activities. (1), Theresa Botha, VIP Gaming Ambassador, getting a henna tattoo. (2) Eufemia Keyser, VIP Gaming Ambassador, showing off her African face painting.

HERITAGE DAY

SUNTOUCH DRESSED IN SUNDAY BEST ... From left are Mershan Moodley, Farzana Omar, Bernadette Moses, Sylvia James, Roshnee Naidoo, Zakhele Hlubi, Vanisha Pillay, Garth Watson, Mary Mpatlanyane, Vanessa Naidoo, Gladys Seunane, Millicent Sibisi, Reuben Zondi, Afzal Ally and Jeffrey Moloi, all from Inventory Operations.

SUNTOUCH TRADITIONS TALK … From the SunTouch Customer Contact Centre are Cynthia Okuonghea, Mpumi Masuku, Bawinile Nhlengethwa, Palesa Mazibuko and Boipelo Chomboko. In front are Alsonette du Plooy and Lesego Mokoena.

HEAD OFFICE

HEAD OFFICE EGYPT INVASION ... Shantell van der Schyff, Koketso Sechoaro, Portia Heynes, Alana Krummeck, Christina Pona, Katlego Mosete and Kashie Nair, all from the Human Resources department.

ALSO FROM UGANDA ... Thembi Molakeng, Ayanda Mokoena, Nomsa Maybe and Sandi Tsheketshe, all from Legal & Corporate Services.

HEAD OFFICE WINDMILL GOOD FOOD … Lisa Erlank, Financial Accountant; Mapaseka Moalusi, Reservationist; and Sara Phokoje, Surveillance Auditor, dishing up traditional food prepared by staff members.

HEAD OFFICE FROM HEAD TO TOE … CE Graeme Stephens, Chantel Reddiar, Director: Corporate Services & Legal, Miss South Africa 2015 1st Princess, Princess Refilwe Mthimunye, and Anthony Leeming, Chief Financial Officer.

MAIN INDOENAS ... Representing Angola in an original way made the Legal & Corporate Services department the winners of the best dressed on Heritage Day. From left are Rabalao Moalosi, Nicole Morgan, Sharon Kirston and Lenny Reddy.

SUMMER 2015 | 55

WHAT’S HAPPENING

We just keep going and going and going… In between keeping guests happy and getting things done, we always make time for a little fun. There is no end to our energy and enthusiasm.

BOARDWALK INSPIRING … The boat in which local adventurer Riaan Manser and his fiancée Vasti Geldenhuys made history when they were the first people to row from mainland Africa to New York, has come to rest at Boardwalk. Pictured with the Spirit of Madiba are Brett Hoppé, General Manager, and Wayne Bolton, whose equally inspiring cycling expedition across South Africa to raise rhino awareness, was launched at Boardwalk.

MORULA FISH RIVER WINE WINNER … Noloyiso Njongi was awarded the best sales person in the wine selling competition.

LIFE IS A BEACH ... Morula welcomed summer with a beach festival. A smiling Simon Tselapedi, SHE Officer, shows he is ready for the fun.

THE TABLE BAY DINNER TALK … Members of the Western Cape Committee of the South African Chefs Association had dinner together. Present were (from left) Wynand du Plessis, Kevin Gibbs, Greg Forbes, Evan Coosen, Patrick Faict, Nadin Prospech-Demmier, Carianne Wilson, Neville Petterson, Jocelyn Myers-Adams and Hermann Hellerman.

56 | SUMMER 2015

WHAT’S HAPPENING

GRANDWEST

BOARDWALK

ALL SCREAM FOR ICE-CREAM … Nqobile Majozi, Marketing Manager, and TEAMWORK IS DREAMWORK ... Morita Bester, PR Co-ordinator, with André Lewin, Promotions Co-ordinator; Nikki Botha, Regional Marketing Manager; Peter Tshidi, Operations Manager, sharing an ice-cream during the opening and Allaryce Botha, Marketing Co-ordinator, at the Sun Slots dinner. of Ola Ice-Cream on the premises.

WILD COAST

BOARDWALK SOCCER STARS ... The team representing Boardwalk at the Sun International South Africa soccer games, are (in front) Patrick Buthelezi, Siya Maseti, Lucebo Lukwe, Thobelani Mfecane and Siphosethu Zalaze. At the back are Danny Santos, Asanda Befile, Walter Ntloko, Siyabonga Caplin, Thembinkosi Bonani (captain) and Xolisa Ndlumbini.

Drift Expo draws thousands … Over 1 500 car enthusiasts flocked to the first-ever Wild Coast Sun Drift Expo with some of the loudest, proudest and pimped-out rides on show. From left are Mark Ferguson, VIP Manager; Joey Govender, Drifter; Sandi Burger, Wild Coast Sun’s PR & Promotions Manager; and spectators Kurt Heslop and Jakes Rehaman.

CAROUSEL SHARING IS CARING… Staff members were willing to donate when the SA National Blood Service came to collect. (1) Chris Ndou, VIP Ambassador; (2) Angelinah Maringa, Security Gaming Officer; and (3) Cordelia Moloko, Gaming Co-ordinator.

SIBAYA

PETROL HEADS IN PARKING LOT … Promotion girls posing with a classic VW Beetle at the Autostyle Motor show, held in Sibaya’s parking area and attended by over 10 000 car fanatics. Some 550 vehicle owners entered their pride and joy for the Show ‘n Shine competition, while the Sound Off and Dyno contests drew 160 and 70 entries respectively.

SUMMER 2015 | 57

WHAT’S HAPPENING

NALEDI BOARDWALK BEST FOOT FORWARD … Cynthia Nene, CRM Manager; Ayanda Kgwathe, Hotel Manager; and Fulufhelo Munaka, Rooms Division Manager, attended the Supreme Women Event.

“MI CASA ES SU CASA” … (1) Glad Mathe, Operations Manager, opening the Ga-Rona Private Room for Most Valued Guests. Ga-Rona means ‘our home’ in SeSotho. Looking on is Gasenyana Moopelwa, PR & Promotions Co-ordinator. (2) Staff and guests celebrating. (3) Gasenyane and Dipuo Nkwatle, Casino Admin Clerk, with a guest, Tiny Mogopodi (right).

MORULA IN GOOD SPIRITS ... VIP Guests were invited to a KWV 10 year tasting event during a recent VIP Sunday SUN CITY Chillas. Patrick Seatlholo, Operations Duty Manager, and Nanakie Phalatse, SMILE FOR THE CAMERA … CE Graeme Stephens and Mike Banqueting Co-ordinator, were the van Vuuren, General Manager, celebrate the opening of The friendly hosts. Brew Monkey.

CAROUSEL 58 | SUMMER 2015

BOARDWALK READY TO SERVE … Sous Chef Jonathan Hugo at the media launch of the new Craft Restaurant. FUN WITH NEW SIGNAGE ... Proudly showing off their new branding are (from left) Priscilla Phore, Marketing Intern; Seipati Sefara, Business Administration Intern; Tshepo Malebo, PR & Promotions Co-ordinator; Rosa Naudé-Potgieter, PR & Promotions Manager; and Emcee Gregen Jackson.

WHAT’S HAPPENING

CAROUSEL

WILD COAST SAY CHEERS … Cutting the ribbon for the opening of the new Pub Kwena are Myan Moodley, General Manager, and Arnold Robertson, Engineer, with staff members cheering them on.

BOARDWALK WHAT’S ON THE MENU … Boardwalkers and staff attending the launch of the South African buffet menu at the Bayside Pantry, were (from left) Refilwe Molokwe, PR Co-ordinator; Brenda Peta, Nomsa Mazele, Operations Duty Manager; Thami Klaas, Megan Capoto, Marketing Co-ordinator; and Zandile Tsabo.

BOARDWALK

WE LOVE TRAINING ... Employees having fun during Managing The Sun Way training. With them are well known personalities Carly Graeme, Wayne van Rooyen and Tumelo Don Mosenye.

MEROPA TAVERN NOW EVEN TRENDIER … Celebrating the launch of the refreshed Jembe Tavern are Tintswalo Maguga, Database Coordinator; Matjatji Harpestad, PR & Promotions Co-ordinator; and Russia Chabalala, Event & Entertainment Co-ordinator.

READY TO IMPRESS ... The friendly Food & Beverage team preparing for Boardwalk’s high tea. (1) From left are Nodumo Mahelehele, Amanda Veto, Chef Ayanda Sanka, Zodwa Gwija, Nomthetho Mazantsi, Lucky Tsebe (F&B Floor Manager), Siphokazi Kolosa, Chef Mawande Goqwana and Ncumisa Joy. (2) Siphokazi Ngombane, Promotions and PR Manager; Nqobile Majozi, Marketing Manager; and Miani van Huyssteen, Promotions Coordinator, attended the high tea.

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WHAT’S HAPPENING

MEROPA

SUN CITY

RAISE THE GLASSES … Daphney Nemudzivhadi, Tables THRILLING … Camroodeen Dealer, and Sheila Manamela, Gaming Floor Manager, Goolam (left) won R25 000 in the toasting the launch of the new Super Nova tables game. Tremendous Triples competition. Congratulating him is Mark GRANDWEST Bricknell, Slots Manager. SHINY NEW SLOTS … GrandWest has added 56 new slot machines from International Game Technology to its collection. Pictured are Harrison Lamani, Gaming Floor Manager; Nikki Botha, Regional Marketing Manager; and Etienne van Rooyen from IGT.

BOARDWALK SIBAYA CARS AND CASH … Robin Kennedy, Gaming Manager and Vincent Munien, IT Manager with promo girls at the launch of the Let’s Celebrate promotion where cash and cars were up for grabs. LUCKY LADY … VIP Host Rasnath Ndlovu congratulates Ms A. Ngoetjana who won R3 000 Free Play.

MEROPA 60 | SUMMER 2015

WELCOME WIN … Fakir Lalla (centre) won a welcome R10 000 in cash at the Tremendous Triples. With her are Thandiswa Singapi, Slots Supervisor (left) and Siphokazi Ngombane, PR & Promotions Manager.

MEROPA

MORE WINNERS … (1) Mr C Nkwana won R20 000 cash, and feeling happy with him are (from left) Matjatji Harpestad, PR & Promotions Co-ordinator, Kgabo Setati, Switchboard Operator and Tracy du Bruyn, VIP Hostess. (2) The lucky La Grange couple with their cheque for R50 000. Celebrating with them are Raksha Gunpath, PR & Promotions Manager, Matjatji and Russia Chabalala, Event & Entertainment Co-ordinator.

WHAT’S HAPPENING

WILD COAST

THE TABLE BAY

7 BRIGHT AND BEAUTIFUL ON CASUAL DAY … (1) Reservationists Christina Luhlanga, Hazel Myeni and Audelia Vellem with Nqobile Zondi, Trainee, in front; (2) Thobeka Magudumana, Slots Supervisor and Abegail Machoba, Guest Service Attendant; (3) Nwabisa Pepu, Guest Service Attendant and Thenjiwe Matommane, Slots Shift Manager; (4) Surveillance Auditors Jana Carstens and Toni Mpetshwa (5) Receptionists Nicolene Zoleka, Yolanda Giwu and Vuyo Makhanya; (6) Casino Admin Clerks Eljo Delport and Ntombi Mqhutywa, and Noluthando Yalo, Trainee; (7) Lona Geza, Debtors Clerk.

ERP MAN STOLE SHOW AT LAUNCH ... The Table Bay’s launch of Project Sirius’ IFS Enterprise Resource Planning was a colourful affair, and made all the more memorable by the friendly ERP Man who stole the show. (1) Sherwin Solomons, Sarah Prins, Candice Sinclair, Kristy Fester, Linda Mnxulwa, Beauty Andrews, Charl Theron, ERP Man, GM Joanne Selby, Taryn van Burick and Siboniso Dlamini. (2) Kristen Buys, HR Consultant. (3) Siboniso Dlamini, Sherwin Solomons, Minal Parbhoo, ERP Man, Charl Theron, Carol Jeffrey, Grantham Adonis and Beauty Andrews. (4) Simpiwe Mateyisse. (5) Marsha Booi with her balloon creation. (6) Bulelani Mdushu.

SUMMER 2015 | 61

THE YEAR THAT WAS

February Plans to merge our Latin American portfolio with Dream S.A. announced

Looking back at a busy 2015 APRIL Kick-off of executive roadshows and Brand, Reputation and Values workshops

MARCH Agreement signed to buy 100% of the Peermont Group

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JUNE New Sun International website launched • Sun International co-sponsors 702 Sun International CEO SleepOut • International VIP Gaming programme launched at Sun City

MAY Sun Nao Casino opens in Colombia • Disposal of majority of the Group’s African interests to Minor International

THE YEAR THAT WAS

JULY Insourcing of Food & Beverage services across our South African operations • Gauteng Gambling Board approves relocation of Morula licence to Time Square at Menlyn Maine

OCTOBER IFS roll-out completed • ePerformance implemented

NOVEMBER Launch of our New Values • Upgrades to Sun City’s Sun Vacation Club restaurants, Cabanas and Sun City Hotel completed

AUGUS

Various refurbishment projects at Carnival City announced

SEPTEMBER Sun International partners with Transnet’s luxury Blue Train • IT & HR collaborate to launch eLearning • HR Academy and Customer Service programme launched • Sun City achieves ISO 14001 certification from the Sou th African Bureau of Standards • Sun International moved up to the 10th place of the Top 100 mo st empowered JSE-listed companies • Sun International’s online sho p introduced

COMING IN 2016 Compliance portal • Additional PeopleSoft Talent Management modules will combine with ePerformance to create a single Human Capital Management solution • SunPark, a multipurpose facility for hosting lifestyle events, music festivals, product launches and other experiences will be opened • Continued upgrade of Sun City SUMMER 2015 | 63

SUN STARS

2015: A year of abundant awards! It is always delightful to be acknowledged for hard work and dedication. At the end of 2015 we can look back on a year filled with accolades and awards. Best direct marketing campaign Sun International has won a prestigious Romero Award in the Direct Marketing category, as well as an honourable mention in the Promotions category for our Million Mania campaign. The Romero Awards are the top honours in the international casino marketing industry and acknowledge campaigns that have driven casino revenue, shown return on investment and enhanced customer experience. “This is the first time Sun International has participated in an international awards programme of this calibre. It’s a real honour to be acknowledged given that we were competing with top casino marketers from around the world,” says Madelein Ozok (pictured), Group General Manager: Marketing (Gaming). One of the world’s best family resorts Sun City has been named as one of 16 finalists across the USA, Africa and Europe in the 2015 Best of Family Travel Awards for best family hotel/resort, staged by Australia’s travel and leisure magazine Out & About with Kids. The winner of the category was the Disneyland Hotel in Anaheim, USA. The accolade follows

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Sun City’s win of Best Weekend Getaway in the 2015 Leisure Options Best of Joburg Readers’ Choice Awards and the annual Best of Pretoria Readers Choice Awards. Best city hotel in Africa and Middle East The Table Bay received a Travvy Award for Best City Hotel in Africa and the Middle East. Organised by travAlliancemedia, the Travvy Awards recognise the best travel suppliers, destinations and professionals globally. More than 30 000 travel agents voted based on their own experiences and feedback from millions of their clients. Outstanding traveller reviews TripAdvisor, the world’s largest travel website, awarded a Certificate of Excellence to the following of our properties: Boardwalk, Monticello, Royal Livingstone and Zambezi Sun (now Avani Victoria Falls), The Maslow, The Table Bay and The Palace of the Lost City. It is awarded to destinations that consistently achieve outstanding traveller reviews on TripAdvisor. Hall of Fame for year on year excellence To celebrate its fifth anniversary, TripAdvisor announced that it would

Madelein Ozok, Group General Manager: Marketing (Gaming).

honour those properties on its site that have received a TripAdvisor Certificate of Excellence every year since its inception. Three of our properties had the unique honour of being included in the TripAdvisor Hall of Fame: The Table Bay, Royal Livingstone and The Palace of the Lost City. Among the Top 25 hotels The Table Bay and Boardwalk were both rated among the Top 25 Hotels in South Africa by the TripAdvisor Travellers’ Choice Awards, while the Federal Palace Hotel in Lagos was rated one of the Top 10 Hotels in Nigeria.

SUN STARS

Excellent reviews from guests The Table Bay and The Maslow were awarded a Certificate of Recognition by the online booking site Hotels.com. It is only awarded to hotels that consistently receive excellent reviews and score between 4.8 and 5 out of 5 from guests.

Platinum status for our winelist The Table Bay scored a platinum rating in the Diners Club Winelist Awards 2015. The awards serve to recognise that the perfect meal is greatly enhanced by a matching fine wine. A platinum award requires a final score of between 81% and 90%.

Chain of the year Expedia, one of the world’s largest travel companies, awarded Sun International as South African Chain of the Year and Africa Travel Campaign of the Year, while The Palace of the Lost City was ranked as the Top Room Night Producer: Inland.

Professional Management awards In January Carnival City received two Diamond Arrow awards for excellence from the Professional Management Review (PMR), in the category for casinos and entertainment centres and the category for companies and institutions held in high esteem as good corporate citizens. In September Sibaya scooped a Diamond Arrow award from PMR in the category for casinos and entertainment centres. A Diamond Arrow is the highest accolade in the PMR awards programme. n

Best Coastal Resort Wild Coast has been ranked tops in the Best Coastal Resort category and third in the Best Casino category in The Daily News’ 2015 Your Choice Awards.

There is no better validation of excellent service and facilities than a vote of confidence from someone who has stayed with us. – Sarah Prins, PR Manager, The Table Bay.

Best CSI award

Wild Coast has been ranked tops in the Best Coastal Resort category and third in the Best Casino category in The Daily News’ 2015 Your Choice Awards.

GrandWest has been recognised at the Gambling Indaba with the Corporate Social Investment Award for its social, environmental and community projects. The award acknowledges tireless, selfless work done behind the scenes of the gambling industry. Gambling operators were given the opportunity to demonstrate their projects and among the favourites was GrandWest’s Fynbos Nursery project, which was showcased by Heidi Edson, Group Socio Economic Development Manager, pictured here with Percy Kwinda, CEO of Gambling Indaba. SUMMER 2015 | 65

SUN STARS

Our sun shines bright at the tourism awards Tourism South Africa recently rewarded industry players with the prestigious Lilizela awards for working passionately and with pride to deliver a world class product and service.

un International Group (for B-BBEE initiatives) and Flamingo (for environmental management) took home national Lilizela awards in the excellence in sustainability category, and Boardwalk and The Maslow won provincial awards in the hotel accommodation category. Excellence in sustainability Flamingo worked hard for its two Lilizela Imvelo awards for best water and best waste management programmes. Over 90 companies entered this category, including Carnival who was one of the runners-up.

Over the past financial year Flamingo reduced its water consumption by 34% and reduced its waste production by 5.7 tons. Grey water is used to irrigate gardens and a strict maintenance plan ensures no water leaks. Flamingo has reduced its waste production through good separation practices by the Food & Beverage team and is using leftover food to feed animals. No food waste is sent to the landfill site. Due to a bio-dosing system, no fat waste is produced in the kitchens’ fat-trap.

BEST OF THE BEST IN B-BBEE … The Minister of Tourism, Derek Hanekom, with Clarence Benjamin, Director: Group Internal Audit at the awards evening.

Best in B-BBEE With a B-BBEE level 2 status, Sun International is the 10th most empowered company on the JSE with a score of 91.02.

FLAMINGO

GREEN TEAMS … Working hard for their two awards: (1) The Maintenance team are (in front) Johannes Makatane, Maintenance Supervisor, and Handymen John Marumo and Anderson Shweni. At the back are Patrick Honeyborne, Maintenance Supervisor; Wimpie Pretorius, Operations Manager; and Jaco van Wyk, Occupational Health, Safety and Environmental Manager. (2) The Food & Beverage team: Clinton Potgieter, F&B General Manager; Karabo Jantjies, Sisonke Tindleni, Sous Chef; Yvonne Nkwe and Martha Jantjies.

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We have stepped up efforts to ensure that 80% of our procurement is from compliant and empowered suppliers. In the past year we have made progress towards achieving the objectives of our Employment Equity Plan. We increased our overall black employee representation to 90% this year, and improved the employment equity profile of our management team, with black management members making up 76% of the team and about 50% of the team being female. n

SUN STARS

Let’s celebrate our sales and marketing achievers Sun International celebrated its top sales and marketing achievers at its annual awards function, the 2015 SunSales Awards. The ceremony had a jazz flair and was met with much excitement.

“S

un International’s continued growth and sustainability in a highly competitive environment, as well as its reputation as a trusted, quality hospitality group, is testament to the passion and commitment of its people, its ambassadors,” says Karen Terrell-Kramvis, Group GM: SunSales and Contact Centre. “We thank our loyal sales and marketing personnel for their hard work and contribution to the Sun International family.” This year the four pillars of Ignite, Invent, Involve and Inspire were used to evaluate individuals and teams. Feedback from general managers and clients, as well as internal performance criteria, was used to identify candidates who have brought about positive change and innovation while delivering value in terms of results. n

WINNING SMILE… Prashna Kalian (centre) received the Principle Manager of the Year Award for 2015. With her is Chief Operating Officer, Rob Collins and Karen Terrell-Kramvis, Group Manager SunSales.

Our sales teams have gone above and beyond to deliver heartening results for Sun International. Karen Terrell-Kramvis, Group GM: SunSales and Contact Centre SUMMER 2015 | 67

SUN STARS

Top performing teams: 3 Ignite: National Groups Team 3 Invent: Group Marketing 3 Involve: Group Content Team 3 Inspire: SunTouch Operations

Individual awards: 3 Ignite: Nana Matshona, Operations Manager: SunTouch 3 Invent: Belinda Gardner, Goup Manager: Distribution Sales 3 Involve: Jennifer Beattie, Sales Manager 3 Inspire: Marna van Blerk, Group Manager: International Sales

Sectional Player awards:

Cynthia Okuonghea, SunTouch Operations Team Leader.

Sheridan Hughes, Key Account Player of the Year.

3 Sectional Support Player of the Year: Bulelwa Choge, National Sales Co-ordinator and Lorraine Nyawose, International Sales & Marketing Coordinator 3 Sectional SunTouch Operations Player of the Year: Vuyokazi Stuurman, Telephone Agent 3 Sectional Player of the Year: Bongani Sikhosana, National Key Account Manager, and Alsonette du Plooy, Telephone Agent 3 Sectional Key Account Player of the Year: Lynette Knock, Sales Manager

Principle Player awards:

Gomolemo Segale, Player of the Year.

68 | SUMMER 2015

Sharon Ntombela, Support Player of the Year.

3 Support Player of the Year: Sharon Ntombela, Secretary 3 SunTouch Operations Team Leader: Cynthia Okuonghea, Reservations Team Leader 3 Player of the Year: Gomolemo Segale, Telephone Agent 3 Key Account Player of the Year: Sheridan Hughes, Account Manager: Major Events 3 Manager of the Year: Prashna Kalian, Assistant Manager: Customer Contact Centre

OUR COMMUNITY

Touching lives in so many ways Thanks to the generous hearts of our Sun people, children learnt to swim, rural communities gained access to health care, schools were supplied with much needed supplies, and much more.

On the road again … T

hanks to the Sibaya Community Trust, the children of the St. Thomas Home are on the road again after their 15 year-old vehicle was stolen. The Trust donated a 16-seater bus worth R360 000 to the home. “The centre needs a reliable vehicle to transport the children. We couldn’t sit back and not do anything about it,” said Vivian Reddy, Sibaya Chairperson.

GOLDEN VALLEY AN UNFORGETTABLE DAY … Thanks to a donation for Project BoaBoa, the Worcester community had a fantastic potjiekos competition on Youth Day. Far left are Michelle Oostendorp, Hotel Manager, and Isaia Goshupelwang, Security Manager, posing with community members.

SIBAYA TEARS OF JOY FOR NEW BUS … (1) Overjoyed children from the St. Thomas Home embracing their new bus. (2) At the handover were (from left) André Young and Marie-Therese Naidoo from St. Thomas Home; Vivian Reddy, Chairperson of Sibaya; and Kudzai Mqingwana, CSI Manager.

GRANDWEST KEEPING WHEELS IN MOTION … The QuadPara Association of the Western Cape received a R150 000 boost, thanks to GrandWest’s annual charity golf day. Miss SA 2015, Liesl Laurie, handed over the cheque to Esmé Kleinschmidt, Secretary of the QAWC. With them are Wayne de Wet, Commercial Manager, and Heidi Edson, Group Socio Economic Development.

SUMMER 2015 | 69

OUR COMMUNITY

SIBAYA

CAROUSEL

SUPPORTS MATHS AND SCIENCE EDUCATION … Sibaya pledged R650 000 to improve the quality of maths and science education in KwaZulu-Natal. A total of 25 schools are being equipped with natural science and technology kits. “We have a role to play in improving the resource capacity in schools, and ultimately learners’ results,” says Belinda Jelf, Marketing Manager. Pictured at the handover are Thobile Cele and Nareshini Ranganthan from Edutrade, Cheryl-Ann Dean, Sibaya’s HR Consultant, and Ahmed Motala from the New Africa Education Foundation.

ENCOURAGES CHESS CHAMPIONS ... The Carousel Chess Club was started in 2012 for the children from the village and surrounding areas. It is sponsored by Carousel’s Social Economic Development and various business partners. Herman Swart, General Manager, poses with some of the members during a recent chess tournament.

GRANDWEST SUN CITY HELPS GIRLS TAKE CONTROL … It is estimated that up to 700 000 girls in South Africa between the ages of 10 and 19 miss 25% of their education. Many young girls can’t go to school for up to five days a month because they don’t have enough sanitary pads to get them through a day. Sun City has committed over R80 000 towards a project to distribute 400 packs of washable, reusable sanitary towels. Pictured are representatives from Sun City’s CSI team and the Department of Education.

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SHOWS HEALTH MINISTER BENEFITS OF CLINIC … Western Cape Minister of Health, Dr Nomafrench Mbombo, visited the paediatric clinic of the Students’ Health and Welfare Centres Organisation (Shawco) in Tambo Village to see the impact of their work on the local community. Over 3 000 people across the province receive primary healthcare services at mobile clinics run by the organisation, with significant funding support from GrandWest. “GrandWest CSI is proud to partner with Shawco’s clinics, which have become an integral part of the communities they serve,” says Heidi Edson, Group Socio- Economic Development Manager. Pictured are Daniel Gildenhuys and Priyanka Naidu from Shawco, Heidi and Dr Mbombo.

OUR COMMUNITY

Lessons from our Lifeguards

he Sun City Lifesaving Club is a group of volunteers who teach children to be water safe. “Drowning is largely due to youngsters not being aware of the do’s and don’ts,” explains Lifeguard and Community Projects Facilitator, Sifiso Simamane. “Our outreach projects are very successful in communities around the resort.” Visiting schools, they teach the children how to swim and basic first aid. Learners from the Holy Family Combined School, the only school in the area with its own pool, were treated to a field trip to Durban as part of a swim awareness campaign. They were accompanied by Sifiso and Mike Raubenheimer, Director of the SA Lifeguard Co. Most of the children saw the sea for the first time.

SUN CITY VISITS WITH FIRE-FIGHTERS … Learners from a local school definitely had a story to tell at home after fire-fighters, together with Sun City’s Lifesaving Club, visited them in their big red fire truck.

SUN CITY

CARNIVAL

Around the world on a cruise ship

1 TEACHES WATER SAFETY … Keeping our children safe in the swimming pool, with (1) Siphiwe Buthelezi and Boitumelo Teke from Sun City’s CSI and Sifiso Simamane, Lifeguard, (2) Lerato Mokoka and Sifiso demonstrating safety, and (3) everybody having fun at the beach.

ucritia Yende, Modise Lebogang and Jennifer Hlongwane received bursaries from Carnival City’s Afrisun East Rand Community Trust to study beauty technology. Afterwards the Trust sponsored their sea survival training, enabling them to travel the world for ten months working six star cruise ships as beauty therapists.

“This opportunity has allowed them to become financially independent. We hope to see more of our trust beneficiaries become entrepreneurs,” said Pumla Mutle, Afrisun Trust CEO. Lucritia told a local newspaper that she had the time of her life. “I enjoyed meeting people from all over the word,” she said. “It was a life changing experience and I am very grateful for the opportunity given to me by the Afrisun Trust.” SUMMER 2015 | 71

OUR COMMUNITY

WILD COAST TREATS KIDS TO A FUN DAY ... Learners from the rural Emantlaneni J.S. School braved the cold and rain when they visited the Water Park. They ran all over the park, up and down, into every slide and pool. “Creating lasting memories is not only for our guests, our dedicated staff love doing it for those that cannot afford it,” says GM Myan Moodley.

MORULA DONATES FOOD ... Morula donated food to the Tharabogelo Multipurpose Centre, where 150 children receive free care. From left are Simon Tselapedi, SHE Officer; Mary Matome, L&D Co-ordinator; Thuli Nduli, HR Intern; Walter Selepe, Gaming Intern; Charmaine Swafo, Security & Surveillance Administrator; and Zakhele Khumalo, Maintenance Manager, in front.

WILD COAST

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SHARES SURPLUS VEGGIES WITH SOUP KITCHENS … Wild Coast’s vegetable and herb garden is now so well established that besides supplying the hotel kitchens with fresh produce, surplus vegetables are donated to soup kitchens at three rural schools. These kitchens provide 1500 learners with meals every day. Pictured are (1) SHE Co-ordinator, Sonja Stroud (at the back left) delivering cabbages to Mrs Zameko (middle) and Mrs Njeya and pupils from Serhasheni Primary School, and (2) little ones carrying cabbages into their soup kitchen.

OUR COMMUNITY

MORULA

Cansa Walk raises almost R40 000

The Morula Cansa Walk was a pavement pounding success, attracting a record number of entries and raising R38 960 for Cansa, a fundraising record for this event. The money will be used for cancer prevention, education programmes and patient care.

SUN CITY TAKING MAMMOGRAMS TO THE COMMUNITY, SUN CITY STYLE … This huge, pink truck is a mobile mammography clinic. Thanks to Sun City, who teamed up with the breast cancer awareness company PinkDrive, women from disadvantaged communities have access to health services, including free mammograms, pap smears and clinical examinations.

FLAMINGO

IT WAS A PINK WALK … Enone Bosch, PR & Promotions Coordinator; Linda Greeff, Surveillance Monitor Officer; and Priscilla Mongena, Surveillance Shift Manager; represented Flamingo and joined 1 200 people taking part in Cansa’s Pink Walk.

GOLDEN VALLEY

PINK TREES FOR PAULINA … The aim of Pink Trees for Paulina is to raise funds to help people affected by cancer treatment. Golden Valley wrapped most of the trees on the complex in pink cloth, creating a visual reminder of Breast Cancer Awareness month. (1) Maintenance Handymen Jim Makamelo, Charles Bikawi and Cheswin Paulse, had fun wrapping trees. (2) Graham Begg, Maintenance Manager; Maintenance Handymen Charles Bikawi, Jim Makamelo and Cheswin Paulse; and Romano Franke, Environmental Officer. (3) Constance Gxabuza, PR & Promotions Co-ordinator.

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OUR ENVIRONMENT

The best time to plant a tree

There is a Chinese proverb that says, “The best time to plant a tree was 20 years ago. The next best time is now.” South Africa’s tree population received a huge boost when enthusiastic employees rolled up their sleeves and planted trees all over the country during National Arbour Week.

CARNIVAL DIGGING IN … Carnival City employees happily getting their hands dirty are: (1) Maintenance Department’s David Disolwane and Hendry Mathebula; (2) Jacob Mahlaule (in the reflector vest) assisting Brian Kgobe, Mduduzi Mbhense and Ricardo Swartz from the Surveillance Department; (3) Mxolisi Sukantaka and Themba Fakude, representing Slots; (4) Thuso Masilo and Isaac Phakathi from the Security Department; (5) Deckstar Nkuna from Bidvest Landscaping and Robert Mabala planting for the Operations Department; and (6) Lucky Mazibuko and Bongani Masina planting on behalf of Slots Technicians.

74 | SUMMER 2015

OUR ENVIRONMENT

WINDMILL

SIBAYA GOLDEN VALLEY ONE TREE AT A TIME … From left are Romano Franke, Environmental Officer; Akhona Ndegani, Surveillance Auditor; Anton Engelbrecht, Surveillance Manager; Carlo Johannes, Surveillance Shift Manager; Samuel Wiese, C-Bar Supervisor; and Jacobus Carlos, Grounds Man (front).

A ‘THANK YOU’ GOT THEM MORE TREES … A school to which Sibaya donated ten indigenous trees were so thankful that our warm-hearted people decided to donate 20 more trees. “As an underprivileged school any donations are welcomed with open arms. We are ever grateful to Sibaya,“ said M. Harricand, Principle of Strelitzia Secondary School. Pictured are A.M Sheik, CherylAnn Dean, HR Consultant; N. Premchand and Solomon Khumalo, Health & Safety Manager.

WELCOME TO THE MINION NURSERY … This cute Minion plant pot made from rubber tyres invited guests and staff to take a plant home and celebrate Arbour Day. A total of 400 indigenous and fruit trees were handed out. Insert: Simon Mahoko, Cleaner, with the Golden Delicious apple tree he was going to plant at home.

MORULA TEAMWORK … Arbour Day was celebrated at a local primary school where 1200 pens were donated and the children treated to cold drinks. Planting one of the five trees donated by Odi Water Services are Hazel Makwela, Gaming Co-ordinator; Thato Leso, HR Intern; Charmaine Swafo, Security & Surveillance Administrator; and Patrick Seatlholo, Operations Duty Manager.

SUN CITY TREES ARE IMPORTANT … Danie Boshoff, Environmental Manager, addresses learners at the Itumeleng Secondary School about the benefits of planting trees. Sun City partnered with Wesizwe Mine and Bakubung Ba-Ratheo Traditional Authority and donated 15 indigenous trees to the school and the local Moses Kotane Hospital.

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OUR ENVIRONMENT

ISO 14001 proves Sun City is environmentally friendly Environmental sustainability is vital for survival and our efforts were recently rewarded when Sun City joined the ranks of ISO 14001 certified resorts, an accreditation awarded by the South African Bureau of Standards (SABS). What is ISO 14001? ISO, short for the International Standardisation Organisation, is the world’s largest developer of voluntary international standards that decide whether services, products and systems provided by companies around the world meet global standards. ISO 14001 is a framework to identify and control a company’s environmental impact and allow it to constantly improve its performance. It offers guidelines about what can be changed to improve those systems. What are the benefits? ISO 14001 assures employees, visitors and surrounding communities that Sun City is doing its best to minimise the impact on the environment through certified management systems. Sun International started this initiative in 2013 by producing a detailed impact report of things that they could

control – from electricity consumption to water usage – and used those numbers as a baseline. Since then, actions have been taken across the board to minimise environmental impact – efforts that have been very effective. What does it entail? This process is a continuous effort towards sustainability. w S un City has promised not to impede on the nearby Pilanesberg National Park, preserving the space for wildlife. wR ecycling, recycling, recycling. wW ater usage is being optimised. In 2014, 22% less water was used than the previous year. Guests who are environmentally aware are assured of the resort’s conscious efforts to reduce its impact on the surroundings. Environmental responsibility means more visits. n

To remain sustainable, a business must always be mindful of the environment in which it operates, as it becomes increasingly evident that the planet has limited resources. – Danie Boshoff, Environmental Manager, Sun City 76 | SUMMER 2015

SUN CITY GREEN PROOF … A proud Danie Boshoff, Environmental Manager, Sun City, with the accreditation certificate confirming the resort’s environmental efforts.

OUR ENVIRONMENT

Suni’s legacy lives on We recently received the heart-breaking news that the infant elephant left disabled by poachers in April 2012 on the doorstep of the Royal Livingstone, had to be euthanised.

that if we could support her to walk without damage or pain, over time sensation would return to the limb enabling her to place her foot correctly.

An axe attack to her spine had rendered her paralysed in the back half of her body. She had also lost her mother and the rest of her herd in the attack.

“Nearly three years after surgery we saw no significant improvement in her ability to use her foot. The lack of sensation resulted in Suni sustaining injuries to her limb that she could not feel. As she grew heavier (she weighed 630kg) these injuries became more difficult and dangerous to manage.”

Sally Case, Chief Executive at DSWF, said: “She required intense medical support every day of her life. Our intention was

The charity said the decision to put Suni to sleep had been the most difficult they had ever faced in Zambia.

ittle Suni was named after Sun International in Zambia, which contributed financially to her upkeep. She was looked after at the David Shepherd Wildlife Foundation (DSWF) after being found by the roadside, dragging herself along on her front two legs.

(1) Suni as a baby, trying to walk with a specially designed boot, and (2) with Kelvin Chanda, Head Elephant Keeper at the elephant nursery.

Suni had become a member of a herd of orphaned elephants and was like an adopted child to her keepers. “We are incredibly grateful for all the support we received from Sun International Zambia, from her rescue to the financial support for her ongoing care,” said Rachael Morton, Project Manager of the Elephant Orphanage Project. “Suni will always hold a special place in our hearts,” said Lute Kazembe, Communications Manager at Sun International Zambia. n Game Rangers International established the Suni Memorial Fund to support the ongoing protection of Zambia’s elephants. Visit www.justgiving.com/Suni-memorialfund to contribute.

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YOUR WELLNESS

A hug is all it takes Given that parenting is the toughest job on earth, often done after hours, a good way to keep a strong bond with your child is to hug. It may sound cheesy, but hugging is a very useful parenting tool!

e all want a strong relationship with our children, and affection is what it takes. The same for children; kids who feel strongly connected to their parents WANT to cooperate. They trust us to know what’s best for them, to be on their side. The 20 seconds hug The average hug lasts about three seconds. But researchers discovered something fantastic – when a hug lasts 20 seconds, there is a therapeutic effect on the body and mind as the body produces a hormone called oxytocin, also known as the bonding or love hormone. The magical hormone Oxytocin is released in abundance during childbirth, to help mom and baby to bond and causes dad to want to care for and cuddle his new-born. Every time you hold your child, the sideeffect of oxytocin helps them to relax, makes them feel safe, calms their fears and reduces anxiety. It nourishes the brain and strengthens immunity. Oxytocin allows you to establish a deep connection with others; it’s the glue of society. And hugging is one of the fastest ways to get a kick of oxytocin. A hug keeps on giving Hugging can do wonders for a

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relationship. Watch your bond with your children strengthen as your daily dose of hugs increases. Having a strong bond takes children through the turbulent teenage years when discipline becomes a challenge. The gift parents can give teenagers is a safe, connected space to come back to, to share in, to seek refuge and advice.

Hug your child first thing in the morning, when you say goodbye, when you say hallo after school and work, at bedtime, and often in between. And not only a quick squeeze, but a proper bear hug that generates warmth, affection and a feeling of acceptance. n Sources: www.ahaparenting.com; www.mamasnpapasmag.co.za; evolutionaryparenting.com.

YOUR WELLNESS: DISCOVERY

Discoveryâ&#x20AC;&#x2122;s new benefits for 2016 A new Smart Plan, access to personalised medicine and tailored benefits for children are in store for Discovery members next year. SMART PLAN Smart Plan members have unlimited cover at 32 private hospitals in the Smart Plan Hospital Network.

available for children younger than 10 years. The cost of the consultation will be paid from the available day-to-day benefits.

The Smart Plan offers unlimited consultations with a GP, with a fixed copayment of R50 for each consultation.

Screening and prevention benefit Members will have access to age-based screening tests at wellness providers. Growth assessment tests include height, weight, head circumference and health and milestone tracking. This benefit is paid from the Hospital Benefit.

In terms of prescribed medicine, members on this plan will enjoy cover for a list of acute medicines, if prescribed by a Smart Plan network GP. There will be a fixed co-payment of R10 for each item on the prescription at their chosen network pharmacy. The prescriptions are limited to 12 prescriptions per person per year. For approved chronic medicine, the Smart Plan provides full cover for conditions on the Chronic Disease List. UNIQUE COVER FOR CHILDREN Casualty cover Children younger than 10 years will have cover for GP casualty consultations through the Insured Network Benefit when the annual MSA allocation is depleted. This benefit applies to Classic and Executive Plans (excluding Classic Core). Video call consultations After hours video call consultations with participating network paediatricians will be

Electronic health record The electronic health record will provide a complete overview of the child, providing healthcare professionals with valuable data and enabling them to detect potential developmental concerns. PERSONALISED MEDICINE You can gain insight into your personalised health and wellness journey through DNA (exome) screening and neonatal testing. wY ou have access to DNA (exome) sequencing at the worldâ&#x20AC;&#x2122;s lowest price. wW omen facing a high-risk pregnancy have access to funding for noninvasive prenatal screening to test for chromosome abnormalities before their baby is born. wY ou can choose to have newborn screening done to test your baby

for potential genetic, metabolic and endocrine disorders. THE FAMILY HISTORY TOOL Capture and store your family health information on the family history tool to facilitate more personalised health programmes. With your consent, it can be shared with your doctor through HealthID. QUALITY CARE FOR MEMBERS WITH CANCER The Advanced Illness Benefit provides members living with cancer access to outof- hospital palliative care at home. n * For more in-depth information, visit www.discovery.co.za.

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DID YOU KNOW?

Did you know? Interesting facts (some new and some forgotten) from around the Sun International Group.

12 022 The total number of employees at

Sun International (according to the 2015 annual report).

All the No. 1s

MINISTER MOOSA Sun Internationalâ&#x20AC;&#x2122;s Chairman, Valli Moosa, was previously the Minister of Environmental Affairs in the Cabinet of the SA Government.

The Nedbank Golf Challenge has hosted every golfer ever to hold the position of World No. 1 since the official golf ranking system came into effect in 1986.

OSCAR Oscar, the bronze statue of a Cape fur seal at The Table Bay, was named after the old fisherman who used to feed the seals while fishing in the Atlantic Ocean from a pier close to where construction of The Table Bay took place.

, 50 000 Every dayfrom over 50,000 customers over 50 countries visit a Sun International property.

First in Gauteng Carnival City was Sun Internationalâ&#x20AC;&#x2122;s first casino in Gauteng. It celebrated its 16th birthday this year.

The number of bicycles donated by

the Sun City Cycling Club after the successful Sun City to Table Bay Charity Cycle Tour earlier this year. 20 bicycles were given to employees at Carousel and the rest to Sun City employees and members of the local community.

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5 000 hours This is how long it took to complete the painting of the African landscape on the ceiling of the royal entrance chamber at The Palace of the Lost City.

LIFESTYLE

WIN A FABULOUS shopping voucher WORTH R500

HOW TO ENTER Complete the crossword, scan it in or take a picture of it and email it, with your name, where you work and a contact number to one_sun@suninternational.com or cut it out and post it to One Sun Magazine, Private Bag 700, Sandton, 2146, South Africa, to reach us by 30 January 2016. All correct entries will be entered into a lucky draw. Answers can be found in this year’s editions of One Sun Magazine. Name: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Unit: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tel:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Across 1. This casino opened its doors in Colombia this year. 4. Sun International’s first casino in Gauteng. 6. Renzo Saavedra, Senior Sous Chef at Monticello, is also known as … by his friends and co-workers. 7. At which unit did the EOC team learn sign language to communicate with deaf guests? 8. What is the new private room at Naledi called? 10. This property’s casino licence will be transferred to the new Time Square casino. 13. The General Manager of Sun International Zambia. 18. The Operations Manager at Fish River. 19. Here they teach youngsters to play chess as a community outreach project. 22. Which Free State casino celebrated its 10th birthday this year? 23. It has been ranked as the Best Coastal Resort in the The Daily News’ 2015 Your Choice Awards. 24. Sun International’s Supply Development Manager

Down 2. She is one of only a few women to manage a five star-hotel in South Africa. 3. Sun International, Flamingo, The Maslow and Boardwalk all won this award from Tourism South Africa. 4. On 18 June 2015 Sun International was part of South Africa’s most successful charity event ever. 5. She is the Manager of Corporate Social Investment at Sibaya. 9. The General Manager of Ocean Sun in Panama. 11. Miss South Africa 2015. 12. GrandWest’s Executive Sous Chef who supplied a recipe for a lemon tart in this edition. 14. She works at The Table Bay and runs a soup kitchen in her spare time. 15. The Jembe Tavern is at this property. 16. Which unit were awarded the prestigious ISO 14001 for environmental sustainability? 17. Phetogo Sefanyetso is the Bartender at the … Bistro and Bar at The Maslow 20. Dusk and … are the names of Sun Wines red and white wines. 21. Sun City’s famous bronze elephant.

Creating lasting memories