Werner&Pfleiderer MatadorStore

Instore ovens

Do the ovens you supply have:

… Touch control with Internet access for remote diagnosis, remote maintenance etc.?

… Remote-Service? I.e. does the oven actively and autonomously send a fault message to defined recipients if there is a malfunction?

DEBAG Deutsche Backofenbau GmbH, www.debag.com

Depending on their equipment option, the ovens have touchscreens and an Ethernet connection that is used for remote diagnosis, remote maintenance and to collect statistical data.

Our oven connection software FilialNet reads data, and if necessary faults, from the ovens passively.

MIWE Michael Wenz GmbH, www.miwe.de imposed on instore ovens. However, developments mainly center around one issue: digitization. What does that mean?

Our baking stations are equipped with a Touch Control controller with a 7" capacitative glass display, and are networked via the Internet by the MIWE shop baking suite (MIWE sbs). The baker has access to a series of additional applications and services without needing on-site software installation or maintenance for this purpose. The networking cost is small. A networkable baking station and Internet access in the branch are all that is needed.

Yes, reports of this kind are sent to MIWE sbs, where they are assessed. On request, reports can also be forwarded to the MIWE messenger (App), which actively informs the user via a push message to the smartphone. Various users with different authorizations can access the systems, and on request can also access MIWE. Remote Service means not only that there can be intervention if there are malfunctions, but also that configurations (baking programs, settings etc.) can be managed remotely.

What can the ovens do? We sent out a list of questions about networking to seven oven constructors. +++

WelbiltMerrychef eikone2s

Atollspeed AS300HBlack

… open interfaces provided? Can these be used to network with the digital world in the sense of the IoT (Internet of Things)?

Our ovens have a TCP/IP interface through which they can be networked by using our oven connection software FilialNet.

... Data analyses/assessments and report functionalities? To enable the baker to draw conclusions from them about baking behavior, freshness, capacity utilization and optimum availability of goods?

Our oven connection software FilialNet can be used to log all of the oven's events. This provides a perfect basis on which to create all the possible statistics and reports in which the baker is interested.

Do your controllers enable you to set up a connection to the customer's IT infrastructure (checkout, materials management, logistics, central service portals etc.)?

Yes! In principle, the controller is able to communicate with other customers' devices, but the individual requirements are customer-specific and need individual adaptation.

Yes, MIWE offers its own interfaces to allow communication with other external devices. This is part of the sbs:integration module of the MIWE sbs.

Yes, MIWE sbs includes a reporting function in the sbs:analytics module. The key figures that are compiled can be used for a large number of evaluations and analyses. If required, the baker can also set individual threshold values that can be used to display only the deviations if this is required. Based on freshness reports, for example, the baker can check whether specified freshness times for individual baked products have been exceeded in particular branches.

Yes, see Question 3. We also offer programming of new customer-specific interfaces as a service.

Do the ovens you supply have:

… Touch control with Internet access for remote diagnosis, remote maintenance etc.?

… Remote-Service? I.e. does the oven actively and autonomously send a fault message to defined recipients if there is a malfunction?

Wachtel GmbH, www.wachtel.de

IQ TOUCH controllers are integrated into PICCOLO and MINI COMET PLUS instore ovens as standard. The controller can be augmented by WACHTEL REMOTE, a web-based monitoring software for a PC or tablet. The Remote Insight tool allows access to all WACHTEL equipments by using IQ TOUCH, across different sites and worldwide. The baker can inspect all the important operating data, fault reports etc. Service requests can be made directly from the software when necessary. Functionality is ensured even if the WLAN conditions are unstable. Teaching videos (TUTORIAL MODEs) are a newly integrated feature to explain the functionality of IQ TOUCH. The controller is also as intuitive as any Smartphone, and can be operated by fingers coated in flour dust.

Yes, this is programmable in accordance with the customer's requirement and need.

WIESHEU GmbH, www.wiesheu.de

A device equipped with Wtouch can be connected to the local branch network via a network cable, and is then able to use our web-based Wnet net software to communicate via https protocol encryption. All the connected oven's activities can then be followed via Wnet and can be logged at the same time. When using all WIESHEU's current controller generations, oven software updates can be carried out via remote maintenance without needing to call out a service technician.

Remote servicing is already an everyday feature in our service organization, which we now plan to expand further with Wtouch as the first active system. At present we use our Wnet networking solution as a passive system. This means communication and data exchange between the Wnet database and networked equipments takes place via predefined jobs at specified times. Thus operating data and if necessary fault reports, for example, can be collected overnight so as not to adversely affect the central computer's performance or cause data traffic congestion during normal branch operation.

Werner & Pfleiderer Bakery Technologies, wwww.wp-l.de

Matador Store instore oven controllers have an Internet access capability through which remote diagnosis can take place. Of course the baking programs can also be edited remotely.

Snack ovens (Hybrid ovens: Impingement/Microwave)

Atollspeed GmbH, www.atollspeed.eu

Our ovens have a Full-Touch controller that supplies all the relevant information.

If fault messages occur, these can be forwarded automatically.

Welbilt Foodservice, www.welbilt.com

Thanks to an easyTouch touchscreens and its intuitive image controller, the Merrychef eikon e2s (microwave/impingement) is also easy for unskilled staff to operate. Although currently it does not have Internet access for remote diagnosis, it does have a built-in service and diagnosis system to make repair easier.

Not at present.

The Merrychef eikon e2s does not transmit fault reports automatically. However, a service employee can obtain a fault report through a USB connection.

… open interfaces provided? Can these be used to network with the digital world in the sense of the IoT (Internet of Things)?

IQ TOUCH controller technology provides an open interface to allow communication with other systems in an IoT (Internet of Things) manner. To implement consistently WACHTEL's concept for maximum data and operational security, this open interface is not activated in the controller until and unless requested by the customer.

... Data analyses/assessments and report functionalities? To enable the baker to draw conclusions from them about baking behavior, freshness, capacity utilization and optimum availability of goods?

Yes, WACHTEL REMOTE allows important data and processes to be collected and recorded. Graphic visualizations form a data basis that is easy to assess/evaluate. The data relates to the baking operation, temperature profile, running empty, active ecological functions and manual operator interventions. Out-of-stock/empty states or maloperations can be recognized and remedied. When used as a quality management tool, it can also improve baked product quality and reproducibility. For example, recurring operator interventions can be retraced and used as a basis for optimization.

Do your controllers enable you to set up a connection to the customer's IT infrastructure (checkout, materials management, logistics, central service portals etc.)?

Yes, for example our IQ TOUCH controller is compatible with the Shop-IQ process module and is thus able to fully network all the equipments in the branch or bakery. For example, depending on the stock of goods, a networked checkout terminal in the branch can give a signal e.g. when a hearth or oven should be preheated or oven loading should begin.

In principle, we are open to universal device networking in the IoT (Internet of Things) sense. Nevertheless, currently we do not yet offer an open interface for direct access to our equipments. This decision may sound outdated, but we really do give priority to the IT security aspect. A baking oven that can be heated up to 280°C and is equipped with an open interface to its controller entails safety/security risks in the real world of www – e.g. by hackers. Currently, therefore, data can only be requested from Wtouch equipments via a RESTful API (REpresentational State Transfer based Application Program Interface) with a security certificate or via Wnet. All equipment data retrieved via Wnet from ovens in the field are stored in an SQL (Structured Query Language) database in the customer's equipment, from where it can be utilized in any desired way.

We have developed a tool, the Wnet networking solution, with which all the activities of connected WIESHEU equipments in the field can be followed and analyzed via various reports (e.g. which product was baked in the branches and at what time).

In general, Wtouch in combination with Wnet is able to establish a connection to the customer's IT infrastructure and to the other equipments in the branch. In this respect, Wnet acts as a data bridge and communcation interface to the ovens. We are currently collaborating with external software system suppliers regarding overall integration with other branch equipments and systems.

Interfaces are present. The controllers can be connected to relevant systems via these interfaces. This is generated through the systems mentioned under Question 3, not via the controller.

Yes, via the interfaces mentioned in Question 3.

This is possible. Assessments/evaluations are available. This is conceivable, but due to the diversity of system landscapes there is a need to clarify the nature of the requirements that exist.

The Merrychef eikon e2s does not have an interface of this type. However, the fast proofing system can be read/written via its own USB connection and can be adapted to the needs of the business – for example, up to 1,024 proofing profiles can be transferred from a PC to the equipment in this way.

We are currently working to develop a solution of this type, and we already offer a similar program for combi-steamers in the Convotherm 4 product series: HACCP data can be analyzed and new recipes written to the equipments by using the ConvoLink software.

The Merrychef eikon e2s does not have either a LAN connection or a WLAN-Modul, so it cannot establish a connection to other systems such as materials management or logistics.