MINING SUPPORT SERVICES
Logistics - Travel - Power - Hospitality - Property Maintenance
PROVIDING SUPPORT SERVICES TO THE MINING INDUSTRY IN WEST AFRICA Introduction Stellar Group operates exclusively in the dynamic and fast-moving region of West Africa, specifically in Ghana and Nigeria. Stellar Group provides a range of essential support and valueadded services to the mining industry and the corporate sector through a number of self-standing business products. Through its association with its sister company, Hull Blyth, Stellar Group has a 170 year history in West Africa and is a strong, established and welltrusted service provider.
Registered in both Ghana and Nigeria, and with a local majority shareholding in each location, Stellar is compliant with all local content and other legislative requirements and is thus recognised by the regulatory authorities as an approved service provider. Convinced of the continued economic rise of the region, Stellar Group is committed to continued investment and further diversification of its product range in West Africa.
In the region, the mining sector has extended supply chains from bases or suppliers overseas and this can compound the difficulties of working in an already challenging environment. Recognising these issues, Stellar Logistics has developed a full suite of products that support and add value to our clients’ businesses.
• Clearance under permit and management of the exemption process on clients’ behalf
Starting from advice on the preparation of documentation for overseas shippers, to the final delivery of import freight to the client’s door, Stellar Logistics manages and drives the whole logistics chain to ensure on-time and on-budget delivery of our customers’ requirements.
• Trucking and transportation, including heavy and out of gauge cargoes
We are very active within the mining industry, the oil & gas sectors, and the corporate market, providing an unparalleled level of service to our customers. We understand in great detail the particular demands of these industries. Stellar Group operates in total compliance with the Foreign Corrupt Practices Act and adheres to the UK Bribery Act. In addition, Stellar Group is TRACE certified, a testament to our transparency and accountability
Clearing and Forwarding The full range of our logistics package encompasses the following elements: • A profound understanding of national regulations governing imports and exports • Specialist teams for the management of oil and gas and mining project cargoes, ensuring rapid clearance to meet tight deadlines • Clearance offered for shipments requiring customs bond • Selected partners in key locations worldwide provide unrivalled experience and coverage
• Bonded warehousing, covered storage and stock management • Provision of plant & equipment such as cranes, forklifts, trucks, lighting stacks, etc.
• Own low-loader and mobile cranes • Secure yard storage • Storage, handling and transportation of hazardous materials approved by the Environmental Protection Agency • Supply of dedicated management support for major projects
TNT Express Stellar Group operates the TNT Express franchise in both Ghana and Nigeria. TNT is a world-leading provider of express delivery services. Using our integrated air and road networks, we ensure your documents, parcels and freight are delivered safely and on time. The key features of the service include: • Express delivery of documents and other items to and from key locations within Ghana & Nigeria and to destinations within the region or worldwide using TNT’s courier network • Clearance and delivery/despatch of in and outbound freight and cargo shipments • Delivery of any item domestically within the borders of Ghana & Nigeria, whether items of freight or regular shuttle runs for documents or valuable items .
www.stellar-africa.com
Having enjoyed an economic renaissance since the millennium, West Africa is now viewed with increasing interest by international companies who are rapidly establishing a presence in order to capitalise on trade opportunities. Stellar Group’s travel services provide a wide range of relevant and useful services to the international traveller and to those companies establishing a presence in country.
Stellar Travel Stellar Travel is the largest travel agency by ticket sales in Ghana and offers a polished and trustworthy ticketing service to destinations worldwide, within the region or domestically. In Nigeria, the company occupies a healthy market share which continues to rise. IATA registered in both locations, Stellar Travel is synonymous with professionalism and quality and provides exceptional standards of customer care.
Over the years, Stellar Travel has received many awards as top travel agent from all airlines operating into the region and is recognised as a market leader. Our current portfolio of clients ranges from ministries to corporate and ‘walk-in’ customers, all of whom receive the same level of courteous and professional assistance from our centrally located offices. Our Travel consultants are IATA qualified and we have Preferred Sales Agent status with all of the major airlines in both countries. The focus of Stellar Travel’s service is on corporate support. We provide key account supervision for all of our corporate customers, managing their budget, ensuring their corporate travel policies are enforced and providing regular account statements.
Vehicle Leasing
Passenger services
• Stellar Travel operates a large fleet of new 4x4’s, minibuses and saloon vehicles for lease or rent. All vehicles are fully insured, maintained according to the manufacturer’s requirements and are provided with our experienced and competent drivers.
The following passenger services are in high demand by our international customers, particularly those involved in the mining industry.
• Our drivers are all trained in advanced driving techniques and are fluent in English and local languages. They have the utmost concern for safety and security of their clients in mind. Additionally, all our drivers carry mobile phones with key management contacts and other useful numbers in the event of any emergency. • The vehicles are available for long or short-term hire. • Our leasing service offers 24-hour support. We have a full procedure in place for any emergency or incident, which includes options for vehicle tracking, medical evacuation and security escort vehicles.
• Management of visa applications, including Letters of Invitation • Priority meet and greet services at airports and seaports • Transfer to hotels or domestic destinations by Stellar Travel vehicles • Introductory briefing to new visitors on local environment and customs
We are also able to offer advice on foreign worker quotas set by governments and on obtaining of long-term visas and work permits for those involved with the mining industry. Superior hotel accommodations are offered at a premium price in West Africa. Stellar Travel is able to negotiate preferential deals in the best hotels that provide a secure and hospitable environment. We also offer dedicated accommodation as a “guest house” or “transit house” for the sole use of individual companies.
• Organisation and payment of hotel accommodation • Liaison with crewing and head offices overseas to ensure all on-signers are aware of requirements for entry • Onward transportation to mine sites and domestic airports • Charter flights via fixed wing and helicopter to any destination
www.stellar-africa.com
Generators
Plant and Machinery
Stellar Power maintains a comprehensive stock of “Stellar Power” brand British built generators, genuine spare parts, cabling, switching gear and all other ancillary equipment needed to provide a total power solution for any situation.
In addition to our own brand generatorsets, Stellar Power is the authorised distributor for a number of quality plant and machinery manufacturers, in particular Bell Equipment, Liebherr, JAC & Randon Trailers.
We have a staff of fully producttrained engineers and technicians who ensure efficient installation and after-sales servicing, 24 hours a day, 7 days a week.
We are also able to provide a range of articulated dumper Trucks (ADTs), excavators, dozers tractors, tippers, trailers, cranes and construction equipment.
Products and services offered: • Diesel Generators (10 – 2200KVA) • Auto-synchronized units for bigger load demand, 6.4MW+ • Sound Attenuated Generators • Load Transfer Panels • Control Panels, UPS and ATS’s • Large Capacity Fuel Tanks • Power Cables • Genuine Spare Parts • Perkins / Volvo Engines & Mecc Alte Alternators • Competitive and Reliable • 24/7 Technical & Maintenance Support
Supporting this, Stellar Power provides the following services and options: • Lease / Hire purchase / Finance options • Original spare parts • 24/7 servicing and on-site maintenance capabilities • Experienced product trained service engineers • State of the art diagnostic equipment and service centres in strategic locations
Safety Equipment and Personal Protective Equipment Stellar Power is the main dealer for the full range of the wellrenowned ARCO safety equipment and provides an extensive spectrum of quality safety and personal protective equipment (PPE) at competitive prices. Our comprehensive stock is sourced from the UK and meets all the stringent European quality standards expected.
Our stock range includes: • Clothing, footwear, gloves and PPE • Industrial emergency, hazard and statutory signs • Workplace and factory safety equipment • Embroidery and branding services • Fixed price contracts In addition, Stellar Power can provide fully accredited bespoke safety training packages and safety consultancy services conducted by CMIOSH qualified personnel. These courses are recognised by such organisations as IOSH, NEBOSH and CCNSG.
www.stellar-africa.com
Stellar Property is a property maintenance company providing the highest standard of property maintenance and project management services in Accra and Takoradi.
Stellar Property offers the following services:
Stellar Property services homes, small companies or big businesses, from minor repairs and routine maintenance to refurbishments and renovations.
• Electrical work
Our focus on customer service and technical excellence extends to every part of the company. Whether you need plumbing fixed or a generator serviced, our highly skilled tradesmen will be happy to help 24/7. We offer friendly customer service from plumbing services to electricians, decorators to mechanical engineers. And because our services are available 24 hours a day, you know we’re always here when you need us.
• Air-Conditioning servicing & repair • Generator servicing & maintenance • Plumbing work • Refrigeration and cold-storage servicing & maintenance • Fumigation • Carpentry • Painting & decorating • Masonry • Tiling • Servicing and repair of electrical appliances and hand-tools • Emptying of septic tanks • Gardening Works
Stellar Catering sources its provision, foodstuffs and meats from the best providers, both within and outside of Ghana. We pride ourselves on the quality of our product and attention to hygiene and industry standards. Our services include the following: • Event catering
Stellar catering additionally imports and distributes a wide range of foodstuffs in Ghana to corporate customers. We offer a consistent availability of staple products on which our clients have come to depend and this range of goods is constantly improving.
• Food delivery services • BBQ’s for corporate events
www.stellar-africa.com
Recognising the rapid economic rise of the region and, in particular, the increase in mining industry activity, Stellar has developed a range of services which demonstrate value to both the international visitor and to those based in Ghana on a longer term.
Stellar Lodge is a boutique hotel which is geared toward the discerning international visitor to Takoradi, Ghana, including business travellers in the oil & gas and mining industries. Stellar Lodge is the newest and most modern hotel in Takoradi, providing the following facilities: Stellar Lodge is a boutique hotel which is geared toward the discerning international visitor to Takoradi, Ghana, including business travellers in the oil & gas and mining industries. Stellar Lodge is the newest and most modern hotel in Takoradi, providing the following facilities:
• 28 Rooms + two 2-Bedroom Suites • A range of one-bedroom self-contained apartments • Champs Sports Bar on site • 2 minute drive from the port or the airport • Full HD screens with satellite TV • Wireless internet access in every room • Tea and coffee making facilities • Laundry service • Business Centre • 24-hour reception and security • International Standards • Conference Facilities While primarily a business-focused hotel, Stellar Lodge provides that additional level of comfort to all of its guests to ensure a home away from home experience, and offers a secure environment and real value for money.
Champs Sports Bar
Stellar Meat Shop
People always need a place to relax and enjoy themselves or perhaps grab that next business deal. Stellar owns and operates Champs Bar in Takoradi, a popular venue offering a central location, friendly service, quality food and a great atmosphere.
Stellar Catering operates a specialist meat product wholesale division. Importing only the best quality meat cuts from South Africa, the meat is used primarily to service the needs of our own restaurants and of the larger hotels and restaurants in Ghana, but we do offer a selection of cuts to the general public. This operation has been a significant success and the product range is now available at our outlets in Accra (Airport residential) and Takoradi (within Stellar Lodge).
Champs has been entertaining clients in Ghana since 1997 and offers a unique “Tex Mex” menu, wide coverage of all major sporting events on large screens and a programme of organized entertainment ranging from quiz nights, film evenings, live music and karaoke competitions; something to please everyone throughout the week. In Takoradi, Champs sits within the Stellar Lodge hotel complex and offers a full range of services. Offering seating for 100 and a great fresh menu, we look forward to being of service and to welcoming you to Ghana’s Western Region.
www.stellar-africa.com
OTHER STELLAR GROUP PRODUCTS INFORMATION AVAILABLE ON REQUEST: Stellar Retail - Cargo Carrying Units - Vessel Agency - Ship Broking
Stellar Group Head Office Millennium Heights Building Liberation Link Airport City Accra PO Box 164 KIA Tel: +233 (0)302 962017 E-mail: enquiries@stellar-africa.com www.stellar-africa.com