OPPIMISEN JOHTAMISEN MALLI ASIANTUNTIJAORGANISAATIOLLE Anja Eilittä-Liuski, Eija Laakso ja Annika Salin
The purpose of this thesis was to find a suitable model of knowledge management for LapIT Oy. The target of the research was to create a new process of knowledge management, which suits to the needs of the organization. The research answered to the following questions: What kind of knowledge management exists in the organisation, is it strategy-based and who is responsible of it? How the expertise of the personnel is utilized? What kind of expertise does the organization need? What kind of knowledge management should the organization have? A case study was used as a development method and the materials were collected using a questionnaire. The questionnaire was targeted for the entire personnel of LapIT Oy. The research questions were different for the managers and the employees. The research results were analyzed using a content analysis. Based on the research results and existing theoretical framework, a model of learning management was suggested for the company. A process description of learning management was offered for the organization. The results of the research showed that managers' views on the company's knowledge management were quite positive. Employees gave a lot of development suggestions for knowledge management. One of the main results was that the management of knowledge and learning should be based on company's strategy. The suggested model is a modern and strategy-based model. Sharing of knowledge, continuous development and agile learning are emphasized in the model. The model brings a new perspective to the management of learning, where learning is part of the work, learning happens all the time and problems are solved in a self-managed way either alone or in teams.
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