LEIGHTON CONTRACTORS SERVICES DIVISION
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Leighton Contractors delivers projects for clients across the infrastructure, mining, telecommunications, civil construction, industrial, energy, health and services sectors. We seek to be a trusted partner integral to our clients’ success. Through our diverse capabilities, we enhance people’s lives. In all we do, we demonstrate values, leadership and excellence.
We’re more than a contractor. Leighton Contractors delivers solutions spanning every stage of the project life-cycle, from finance to project management, design and construction, right through to long term operation and management. As a company, we’re clear about what’s important. Our values define the way we work: Safety and health above all else Respect for the community and environment Enduring business relationships Our people are the foundation of our success Achievement through teamwork Leighton Contractors, a wholly owned subsidiary of Leighton Holdings Limited (ASX:LEI), is one of Australia’s leading contracting and project development groups with over $9.8 billion work in hand and employing more than 12,000 people across Australia, New Zealand and Papua New Guinea. Our company delivers projects for clients across the infrastructure, mining, telecommunications, civil construction, industrial, energy, health and services sectors.
Craig Laslett Managing Director Front cover image: Gateway Motorway, QLD Client: Queensland Motorway Limited
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WELCOME TO OUR SERVICES DIVISION The Services Division is an integral part of Leighton Contractors’ diverse service offering, providing a range of services and skills to deliver major infrastructure in Australia and New Zealand. The Services Division combines expertise and experience in the long term operations and maintenance of key infrastructure assets across a range of sectors including transport, education, health, commercial, defence, mining and energy. We offer a comprehensive range of services including asset management, maintenance planning and life-cycle analysis, through to the provision of day to day facility management. Our projects include the operations and maintenance of the majority of toll roads in Sydney and Brisbane, the maintenance of more than 3,400km of Western Australia’s road network, facility management of the first digital hospital in Australia, energy providers in Victoria and Western Australia and schools in south east Queensland’s major growth areas. In all the work that we do, we are committed to providing exceptional long term service delivery for our clients, while ensuring the safety of our people and the community.
Michael Bushby Executive General Manager, Services Division
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OUR APPROACH WE TAKE A LONG TERM PARTNERSHIP APPROACH TO THE assets WE operate and MAINTAIN WHILE ADHERING TO THE HIGHEST QUALITY AND SAFETY STANDARDS
Our Division’s dedicated focus on the services sector encompasses facility management, infrastructure services and utility services. We operate and maintain key infrastructure projects across a range of sectors including: ■■
transport
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defence
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mining
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commercial
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education
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energy
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health
Our range of services include: ■■
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strategic asset management planning and delivery including asset prioritisation and optimisation major planned asset maintenance, focussed on maximising asset utility and safe work practices hard and soft services within facility management collaborative operation of critical infrastructure, including emergency planning and incident response long term customer care and stakeholder management, including around the clock operation of customer call centres
SAFETY
ASSET MANAGEMENT
Working safely is our number one priority. Our Safety Essentials program is our commitment to safety that must be met to minimise risk and help keep our people and workplaces safe.
Our approach to asset management is innovative and focussed on partnering with our clients to achieve best outcomes for their business. Our holistic approach looks at all aspects of the assets and delivers a transparent picture of overall condition, ultimately optimising the management of our clients’ physical assets and their life-cycles.
Our Safety Essentials have been refreshed in 2012 and are tailored to fit the type of business environments in which we operate. Our focus is on identifying all risks across our business activities regardless of the type of work being carried out.
LONG TERM PARTNERSHIPS We recognise the importance of building and maintaining long term working relationships with our clients to ensure we meet their precise needs. We work closely with our clients to add value to their business, providing innovative solutions for the management of complex projects with a focus on value for money over the lifetime of the project.
Our model takes into account safety, conflicting priorities of asset utilisation, managing care of performance and balancing long term sustainability. Other aspects of asset management such as risk exposure (strategic and operational), performance issues, capital investments and operating costs are also integrated as part of our approach. The Services Division’s asset management innovations are centred on integration of a core series of elements such as: ■■
risk based decision making
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cross asset optimisation
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criticality analyses and business improvements
Within our asset management model we act as a “custodian” and maintain the assets as if they were our own. This requires both parties to work in a transparent environment of trust and co-operation.
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OUR CAPABILITIES We draw on our diverse experience and expertise in the services sector to deliver exceptional whole of life solutions to our clients
INFRASTRUCTURE SERVICES
FACILITY MANAGEMENT
UTILITY SERVICES
As Australia’s largest private motorway and tunnel operations and maintenance provider, we are responsible for the safe passage of more than 230 million vehicles per year.
We provide strategic asset management services for businesses that rely on the performance of key assets. We focus on understanding our clients’ businesses to establish how our services can enhance the performance of their assets and operations whilst developing effective working relationships.
Our utility services team is able to support transmission and distribution network owners throughout the entire life-cycle of their assets. This enables Leighton Contractors to provide a fully integrated solution to network owners’ construction, operations and maintenance requirements including planning, approvals, design, construction, pre-commissioning and commissioning.
Our infrastructure services team delivers innovative solutions for the management of complex road networks with a focus on value for money and driver and employee safety, while minimising impacts on the local community and environment. We maintain and operate client’s assets using tailored management systems that have been developed through years of experience. Our core strengths include: ■■ ■■
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maintenance delivery operations related design review
control room operations
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traffic incident response
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Our facility management expertise benefits our clients through: ■■
mechanical and electrical plant and control systems
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Our team has proven capabilities in asset management, maintenance planning and life-cycle analysis. We provide a complete facility management service including maintenance, essential services, project management, cleaning and other hard and soft services.
bridge and structures inspection and maintenance tunnel fire life safety management and life-cycle analysis and optimisation
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increased asset reliability, minimising risk of business interruption
Our team brings a strong track record and capability in assisting utility owners to plan and execute major programs of works in greenfield and brownfield environments, supported by our market leading management and programming systems approach. Primary areas of service include: ■■
cost savings through optimising and enhancing the life of assets
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detailed reporting on asset performance improving decision making
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preserving and enhancing the value of fixed assets, and a systematic approach to ensuring statutory and regulatory compliance
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maintenance and minor capital work programs for transmission and distribution networks greenfield and brownfield transmission and distribution lines and substation projects asset management and maintenance planning for electricity networks, including condition assessments comprehensive maintenance and project delivery services for electricity networks, including incident response
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OUR COMMITMENTS WE PROVIDE A SAFE AND FULFILLING WORK ENVIRONMENT FOR OUR PEOPLE, MINIMISE OUR ENVIRONMENTAL IMPACT AND ENRICH THE COMMUNITIES IN WHICH WE OPERATE
SAFETY Safety and health above all else is Leighton Contractors’ number one priority and it is the responsibility of all employees to ensure the safety of our workplaces. This is supported through strict adherence to our Safety Essentials, regular safety forums and ongoing development and monitoring of safety systems, practices and standards.
THE ENVIRONMENT Whether during the design, construction, operations or maintenance phases of a project, we keep environmental impact and sustainability at the forefront. Energy efficiency is key to the way we operate our projects. For example, Gateway Motorway completed a review of all site vehicles, changing over to more efficient types.
We have also identified further energy efficiency opportunities reducing electricity consumption and we are committed to implementing these efficiencies into our operations. We support the protection and creation of sustainable environments through our community investment strategy. Our employees participate in conservation and research projects of ‘at risk’ species through our partnership with Earthwatch Institute Australia. One of our projects has developed an initiative where fauna is monitored, tracking animal movements via a number of large fauna culverts under the motorway. This includes installation of fencing to funnel fauna into safe crossings eliminating interaction with traffic. The results of this program are being considered when designing future motorway fauna movement structures.
LOCAL COMMUNITIES A key driver of our community investment strategy is to enhance people’s everyday lives. We recognise that we have both a responsibility and an opportunity to contribute to the growth of the local communities where we work. To do so, we seek to engage local employees and source materials from local suppliers. We work closely with the Beacon Foundation to improve the future of disadvantaged youth through facilitation of mentoring programs and school-based work experience, traineeships and apprenticeships. Services Division currently employs four students under this scheme.
OUR PEOPLE We are dedicated to attracting, retaining and developing a highly engaged workforce and have invested in our people and capabilities required to provide our clients with unrivalled expertise in delivering complex projects.
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Delivering innovative long term service solutions
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Project case study South East Queensland Schools Project (Aspire Schools) Queensland
The South East Queensland Schools Project (Aspire Schools), owned by Leighton Contractors and the Commonwealth Bank of Australia, is delivering Queensland’s first Schools PPP project. The project includes seven new schools that are being handed over progressively until 2014. The Services Division holds the facility management contract for the schools for the remaining 29 years of the contract. Our role includes implementing and undertaking asset maintenance as part of the proactive management of the life-cycle of the facilities, fixtures, fittings and furniture. The maintenance of the grounds and the cleaning of the schools are carried out in partnership with the Queensland Department of Education and Training (DET).
Our team is responsible for the day to day operations of the site infrastructure and services provided to enable the schools to operate. Internal management is complemented by some of the service providers used in the construction of the schools, to ensure the schools are maintained to the highest standard. A 24-hour facility management helpdesk records and manages day to day issues, rectifying any defects as they arise. The team works closely with the principals and school staff ensuring smooth operation of the schools on a day to day basis.
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Project case study M5 East New South Wales
Since December 2011, the operations and maintenance of the M5 East Freeway (M5 East) in Sydney has been the responsibility of the Services Division on behalf of Roads and Maritime Services. The M5 East is a four-lane freeway which is nine kilometres in length and includes twin four kilometre tunnels and a 550 metre tunnel under the Cooks River. It links the M5 Motorway at Beverly Hills with General Holmes Drive at Sydney Airport, on to the Eastern Distributor. This provides an important link for road users from the southwestern suburbs of Sydney to Port Botany, Sydney Airport, Sydney CBD and Sydney’s eastern and northern suburbs.
Under the contract, the Services Division maintains and operates the overall management of the M5 East, improvement services, support for network operations, operational asset management and associated project management and 24-hour CCTV monitoring and incident response.
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Project case study Powercor and CitiPower Victoria
Powercor and CitiPower are the largest electricity suppliers in Victoria with Powercor servicing the western half of the state and Citipower servicing the Melbourne metro area. Powercor and CitiPower have the core business of providing uninterrupted supply of power to businesses and homes within their market. In order to achieve this, their support teams who ensure this consistent supply rely on functional depots and substations in order to effectively conduct their operations. The Services Division holds the contract to provide facility management services to Powercor and Citipower’s CBD office, 12 regional depots and 92 zone substations in Victoria. Our primary objective is to keep all depots and substations functioning, enabling the client to continue delivering power distribution services without any disruptions caused by property and installed equipment issues.
The scope of the contract includes all hard maintenance services such as mechanical, electrical, hydraulic, security equipment, truck wash plant, fire services, essential safety measures, emergency breakdowns and planned maintenance according to standards and legislation. Other services delivered are property management and project management of refurbishments and capital projects. A recent SAI Global external audit of the Services Division team’s work at Powercor and Citipower showed the systems in place were well deployed and maintained and achieved a continuation of certification to ISO 9001 / 14001, OHSAS 18001 and AS/NZS 4801. Partnering with our clients and understanding their needs on this contract has meant our facility management team focus on both systems and safety in order to deliver the best outcomes to achieve our client’s goals.
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Project case study Minumbra Lancewood Pty Ltd Queensland
The Services Division is providing a five year facility management camp services contract to Minumbra Lancewood Pty Ltd in Burton, Central Queensland. The contract involves the provision of accommodation and comprehensive onsite facility management of a 348 room remote camp facility. The camp provides accommodation to contractors servicing the mining and construction industry. The camp management includes the maintenance of contractors’ quarters, cafeteria, wet mess, gym, laundry and onsite offices. The contract encompasses the delivery of both hard and soft facility management including facility maintenance, grounds maintenance, subcontractor management, catering, cleaning, accommodation management, strategic asset planning and administration and reporting.
Due to the remote location, the facility is supported by waste water and water purification plants, large commercial diesel generators and an accompanying fuel storage facility. Utilising Leighton Contractors’ asset management information systems, the project team works with subcontractors and local staff to ensure the client receives optimal service.
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Project case study Medica Centre New South Wales
The Services Division is delivering a five year contract providing comprehensive onsite facility management services for the purpose built Medica Centre in Hurstville, in Sydney’s southern suburbs. The Medica Centre provides surgical, cancer diagnosis and treatment services, diagnostic imaging and nuclear medicine, pathology and a range of supporting healthcare services. The contract includes the delivery of the day to day operations, strategic asset planning, cleaning, emergency services training and the management of budgets, hard facilities, security and sub-contractors. The contract also includes minor project works including fit outs for incoming tenants in the building.
The state of the art Medica Centre has six floors of specialist consulting rooms and is the first hospital in Australia to be completely digital, from a patient’s initial admission through to discharge and billing. More than 30,000 surgical procedures are expected to be conducted each year at the new 35-bed centre. Work to date has included recording of any design defects to improve the construction process for any further sites the client may develop. This capability illustrates the diverse expertise of the team contributing positively to whole of life design and maintenance of the property.
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Project case study Package F Western Australia
Package F, the inner city component of the New MetroRail Project (NMR), was one of the most complex and technically challenging infrastructure programs ever completed in Western Australia. The project incorporated the design and construction of two city railway stations and 2.5 kilometres of rail line running directly through Perth CBD in dual bored tunnels.
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tunnel lighting and general purpose power tunnel and station ventilation plant, equipment and control systems
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electrical HV supply switch gear and controls
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fire detection, hydrant and control systems
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uninterrupted power supply
Our staff are required to maintain the structural, The design, construction and maintenance contract mechanical and electrical assets in and around a 25,000 volt electrified rail system. In order to ensure (including defect corrections) was successfully employee and commuter safety, training and awarded to Leighton Contractors and Kumagai development was deployed to ensure appropriate Joint Venture (LKJV) in 2004, with oversight by the controls were put in place to eliminate risk. Public Transport Authority (PTA) on behalf of the Government of Western Australia. LKJV’s relationship with the client endeavours to provide complete transparency across working The 10 year maintenance contract which systems and understands that the client’s main commenced in 2007, includes maintenance concern is the safe passage of commuters along and defect rectification of: with the maintenance and availability of critical ■■ 350 metres of cut and cover tunnels life safety systems and ensuring assets achieve their designed durability for a safe and effective ■■ 600 metres of open dive tunnel operational life. ■■ 750 metres of twin bored rail tunnels ■■
two underground city railway stations
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KEY projects
Project
IT’S ALL PART OF COUNCIL’S PLAN
MORE THAN A ROAD
Location
Role
Aspire Schools
Queensland
Australia Pacific LNG Upstream Project Phase 1 Water Treatment Facilities
Queensland
FM contractor Camp manager
Australia Pacific LNG Upstream Project Phase 1 Gas Gathering System: Installation Works
Queensland
FM contractor Camp manager
CLEM7
Queensland
Cross City Tunnel
New South Wales
O&M contractor Sponsor equity investor
Eastern Distributor
New South Wales
Gateway Motorway
Queensland
O&M contractor D&C contractor
Go Between Bridge
Queensland
Tolling maintenance provider
Inner City Bypass
Queensland
Maintenance contractor D&C contractor
M5 East
New South Wales
O&M contractor
FM contractor PPP sponsor D&C contractor Equity investor
O&M contractor PPP sponsor D&C contractor Equity investor
O&M contractor PPP sponsor D&C contractor Equity investor
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Project
Location
Role
Medica Centre
New South Wales
FM contractor
Minumbra Lancewood Pty Ltd
Queensland
FM contractor Camp manager
Package F Perth-Mandurah Railway
Western Australia
Maintenance contractor
Powercor/CitiPower
Victoria
FM contractor
North West Transitway
New South Wales
O&M contractor
Transport Network Reconstruction Program
Queensland
Design Program manager
Victoria Facility Management
Victoria
FM contractor
WestlinkM7
New South Wales
Western Power
Western Australia
FM contractor
Westpac Place
New South Wales
FM contractor
Wheatbelt Integrated Services Arrangement
Western Australia
O&M contractor
LEIGHTON KUMAGAI JOINT VENTURE
O&M contractor PPP sponsor D&C contractor Equity investor
KEEP IN TOUCH
Sydney (Chatswood)
Adelaide
Level 1 501 Victoria Avenue Chatswood NSW 2067 T +61 2 8668 6715 F +61 2 8668 6511
13 Greenhill Road Wayville SA 5034 T +61 8 8238 5138 F +61 8 8238 5001 Perth
Sydney (CBD) Level 5 52 Phillip Street Sydney NSW 2000 T +61 2 8668 6974 F +61 2 8668 6511 Brisbane HQ South Tower, Level 6 520 Wickham Street Fortitude Valley QLD 4006 T +61 7 3215 4900 F +61 7 3215 4999
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Melbourne Level 6 5 Queens Road Melbourne VIC 3004 T +61 3 8808 6000 F +61 3 8808 6099
www.leightoncontractors.com.au Š Leighton Contractors Pty Limited August 2012