Chamber Newsletter: December 2013

December 2013

Luncheon Speakers Jefferson County Chamber of Commerce luncheon meetings are held at the Port Townsend Elks Lodge, 555 Otto St., at noon each Monday, federal holidays excluded. Everyone is welcome!

Dec. 2 - Erin Fristad, Marc Gordon

Goddard College leaders tell us what Goddard College offers the Port Townsend community and explain the school’s philosophy of education.

Sponsor Wave

Broadband

Our congressman from the 6th District gives an update on his first term in office and the issues facing our district and our nation.

Dec.16 - Rich Stewart

The Chimacum School District Superintendent reviews what’s going on in the Chimacum School District and the direction for the future. Sponsor Uptown Nutrition

No Meeting – Have a happy holiday season!

Ready to help you succeed in 2014!

Dominic Svornich

Dec. 9 - Rep. Derek Kilmer

December 23 & 30

2013 ANNUAL REPORT

By Teresa Verraes In an expanded effort to keep our finger on the pulse of countywide business this last year, we hosted a series of round table conversations that engaged our members in talking about the challenges and opportunities their businesses face each day. These conversations not only help us focus on new content for our newsletter, select speakers for our lunch forum and rethink our offerings, but they help us see that one of our greatest challenges is sharing all of the “magic” that’s going on behind the scenes of the Chamber. This was a real “ah ha” moment!

One of the most frequently asked questions we get about the Chamber…“What can the Chamber do for my business and me?” Well, here are a few highlights from 2013 that may help you answer that question for yourself!

Collaboration: The

Chamber is a hub of conversation between community stakeholders. We are actively exploring LEAN practices and have partnered with Jefferson Healthcare, Team Jefferson, Jefferson County Community Foundation and Citizen of the Year nominee Earll Murman to introduce individual businesses and organizations to these incredible performance enhancement tools. The Chamber has also initiated a strategic planning process that has offered our countywide partners the opportunity to understand each other’s roles and work smarter toward common goals.

Tourism: Thousands of people are finding out about Jefferson County and what our members have to offer through our websites: visitjeffersoncountywa.com and www.jeffcountychamber.org.

You may have noticed our new kiosk located at the Chimacum Corner Farmstand (in partnership with Chimacum Corner Farmstand and Jefferson Land Trust). This 24-hour information center highlights the “The ExperiContinued on Page 2

Susan Whitmire

Jennifer Stanton Dianne Cranston

Kitsap Bank building lasting relationships Founded in 1908, Kitsap Bank is one of the longest-running locally owned and operated community banks in the State of Washington. From its humble beginnings in Port Orchard, WA, the bank has grown to serve customers in five Western Washington counties through 20 locations; including three Jefferson County branches (Port Townsend, Port Hadlock and Port Ludlow) and a dedicated loan office in Port Townsend.

Through its Port Townsend Commercial Loan Office, Kitsap Bank has been pleased to provide numerous local businesses with the loans they need to take their businesses to the next level. Financing projects both large and small, the bank has helped grow our regional economy. Kitsap Bank has a variety of loan options and is always open to new ideas: Commercial Real Estate Financing, Construction Financing, Finance Equipment or Tenant Improvements, Business Lines of Credit, and more.

Additionally, Kitsap Bank offers the only dedicated SBA Department in the West Sound, and is proud to have been ranked the #1 Small Business Administration Lender among community banks in Washington. If you have a business or a practice, chances are you meet the requirements for an SBA loan. Established in 1953 to support American small businesses through loans, counseling and other forms of assistance, the U.S. Small Business Administration guarantees loans through preferred lenders like Kitsap Bank.

Building lasting relationships is the cornerstone of Kitsap Bank’s approach to delivering quality banking services. Your local team’s experience, dedication, and willingness to try new approaches gives Kitsap Bank the flexibility and expertise to forge hard-working relationships, helping you to achieve your unique financial objectives.

Contact Susan Whitmire at 360379-0123.

2013 ANNUAL REPORT

Chamber: We have the tools you need Continued from Page 1 ence of Jefferson County” - Food, farm, music, golf, bicycling, boating, camping and more.

Construction is also under way in Port Ludlow for a sister kiosk. Our Jefferson County Map has been a big hit for locals and visitors. In partnership with the Port Townsend & Jefferson County Leader we have created a colorful guide that lives on the Washington State Ferries and visitor centers year round!

Promotion: We recognize that marketing and promotion can sometimes feel like a black hole, so we have created membership packages and individual benefits that help you get the word out about a specific event or market your business all year long: Internet listings, rack cards at the visitor center, meeting/event sponsorships, newslet-

ter inserts, a spot in our e-news, your logo on all of our communications, advertising in our directory, reader board announcements kiosks and more. Give us a ring and we will help customize a plan that works for your business.

Events: Not everyone feels they have the time to come to our Monday lunch meeting, so we continue to offer our monthly mixers, round table series, YPN Test Labs and our annual Citizen, Young Professional, and Business Leader of the Year awards. Networking will always be a key to business success. Plan to attend a few social gatherings a year and experience the results.

There are over 82 for you to choose from!

YPN: Our Young Professional Network continues to be a bright spot for the Chamber.

Our community leaders

and citizens look to us to engage the future leaders of Jefferson County and we are doing just that!

YPN (in partnership with Rotary) launched a FREE mentorship program aimed at helping local young professionals get a leg up in their career or chosen profession. Seven out of 10 applicants got more than they bargained for, gaining confidence and real experience from exceptional business leaders. YPN also worked with the high school’s Future Business Leaders of America students, resulting in stronger community connection and several summer internship opportunities. Our Test Labs continue to be a staple for our YPs and beyond.

Advocacy: From the Marine Trades to the retention of critical services in a time of huge budget cuts, we went the extra mile to lobby in Olympia, initiate letter campaigns and call special meetings with our representatives on your behalf. We are

dedicated to being a strong voice for business on a local, regional and state wide level.

As you pour through this report, reading several accounts about how the Chamber has worked on your behalf this year, please think about how you can participate in the future.

Your Board of Directors meets throughout the year, and your Executive Committee meets monthly. You are welcome to join one of our task teams (committees). They are fun and keep all this good stuff going! Last but not least… our staff is committed to representing you in the best possible manner.

Call us, email us, or set up an appointment.

We know how hard you work each day to contribute to the vibrancy of Jefferson County.

Thank You! Teresa Verraes is the Executive Director of the Jefferson County Chamber of Commerce.

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2 December 2013 Jefferson County Chamber Newsletter

We’re ready to accomplish great things

By Amanda Funaro It is with great pleasure that I enter my year of service as your Jefferson County Chamber of Commerce board president. I have watched our chamber grow and change these past few years with amazing results.

As a county that is rich in small business and entrepreneurship, we possess a unique opportunity to continue to fulfill the vision of a thriving community.

The new kiosks that are being built across the county in conjunction with innovative ideas like our familiarization tours will continue to connect our businesses to our citizens and the many welcome visitors who pass through our doors.

The development of our Young Professionals Network has increased the capacity of our chamber in the past two years. In the coming year, I intend to engage our board and community at large, to cultivate a leadership program that will facilitate the development of our upcoming business leaders. It is my hope to expand our partnerships with the Team Jefferson Economic Development Council, the Port Townsend Main Street Program, the Jefferson County Community Foundation, the Jefferson County YMCA and the many other incredible organizations that support our quality of life and business in our community.

These past several years the country has faced hard economic times and our county was not immune to it. We have pulled ourselves up by our proverbial bootstraps and weathered the storm.

I believe that this will be our year of both great vision and hard work.

We can accomplish great things when we pull together. There are amazing resources available to our members and it is my hope that each of our members utilizes them to the fullest. In the coming year, I intend to get out and meet every one of our members. You are the reason we are here and I look forward to working as your “Best Friend in Business!”

Amando Funaro is the 2014 Jefferson County Chamber of Commerce President and is an accountant at the Northwest Maritime Center.

2013 ANNUAL REPORT

Thanks to all who helped

By Dominic Svornich Wow, what a year. First of all, I’d just like to say how much I love my job – all of them. This has been a fantastic year to be your board president, and I can’t believe how fast it went.

I began this article by looking over past monthly Chamber of Commerce newsletters to refresh my memory of the early parts of 2013. It’s hard to believe that this last January, Quimper Mercantile Company, Pippa’s Real Tea and the Co-Lab had just opened in Port Townsend; all of which now feel like integral components of PT’s downtown scene. In fact with the amount of business moves, improvements and closures in 2013, I can best describe our county’s business climate as one of ‘transformation.’

We saw some favorite institutions close this year, such as the Upstage and Undertown, but with these losses, new life has developed, and in many cases flourished. Success can be seen across the whole county, as evidenced most recently by Farm’s Reach Cafe sweeping The Leader’s Best Foods survey; just one more component of the Chimacum Corner area becoming an anchor for agriculture, tourism and community-enriching social engagement, the three things I find to be the most compelling factors in the long term success of Jefferson County.

Our development com-

mittee has been working throughout the year on a brand new information kiosk there as well, hopefully to be complete by yearend, using county lodging tax dollars. Additional kiosks are planned for the Port Ludlow Village Center and Port Hadlock, further developing our delivery of information to those visiting our communities.

A number of our member businesses have hit important milestones this year as well. Centrum’s 40th anniversary gala was a huge success, as was their whole summer festival season, culminating in the launch of a new ukulele festival in October. Jefferson Community School was on the brink of closure, only to be revived and kept open with new leadership and vision.

The Boiler Room hit its 20th anniversary in 2013, which as many of you know began with our own Executive Director, Teresa Varraes, one of the most dynamic and inspiring individuals you could have working for you, promoting your business and connecting you with your peers throughout Jefferson County.

Which brings me the subject of… thanks. Not just for my fellow board members, or our incredible staff and volunteers, but of the connections we make in this county through every other organization and business. I know, I know, if we all had a nickel for every time we heard the words ‘sustainablity,’ ‘collaboration’ or ‘partnership,’ we’d be knee deep in no time. But seriously… our community is what it is because of exactly those ambitions.

The mentorship pilot program launched by our young professionals network is a great example of that cooperation this year – working with EDC Team Jefferson, Port Townsend Rotary, FBLA in our school districts, and myriad other partnerships, has helped us to compound each other’s strengths and launch projects for the improvement of our whole community without redundancy or any feeling of possessive ownership.

Look forward to more on that program elsewhere in this newsletter from our incoming YPN chair, Jordan Eades.

Working with these organizations, as well as all of the other community leaders, business owners, entrepreneurs and engaged young professionals, gives me a truly unique joy, no matter which of my roles I’m representing; the Jefferson County Chamber of Commerce, Kitsap Bank or Cellar Door. It’s nice to be reminded so often of how common and ubiquitous the concept of client service is here, regardless of the application. So be inspired! Say thanks to your neighbors and business owners, and see the volumes of hard work, dedication and passion that have carried us through 2013, and continue to make Jefferson County the amazing place that it is. I look forward to working with you all in 2014!

Dominic Svornich is the Operations Manager at Kitsap Bank, a co-owner of the Cellar Door restaurant and the 2013 President of the Jefferson County Chamber of Commerce.

Volunteers keep the Port Townsend Visitor Information Center humming with activity.

The volunteers steer visitors and locals alike toward accommodations, restaurants, campsites and other attractions.

VIC volunteers make friends as they orient county visitors

By Karen Anderson While attending the Olympic Peninsula Tourism Summit this past October, I was taken with something presenter Crystie Kisler of Finnriver Farm said while speaking about customer service.

“I don’t want customers, I want friends,” she said.

So simple and so true to the spirit of customer service. Though I’m in an office each day, I still listen in on the Visitor Information Center (VIC) volunteers’ interaction with our visitors.

I hear the questions and I think of the answers, but what I hear from the volunteers usually includes

more detail and flavor than what was in my mind. I hear the laughter of shared stories. I hear whispers of a local trea-

sure off the beaten path.

I hear friendships that last moments but have potential for lifetimes.

Continued on Page 4

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December 2013 Jefferson County Chamber Newsletter 3

2013 ANNUAL REPORT

Visitor Center: Volunteers tour businesses to learn more Continued from Page 3 During the off-season, when fewer ‘friends’ come to visit, I hear day to day banter among volunteers. I recognize that a happy healthy person makes a happy healthy employee, and one of my goals is to create strong relationships with these ambassadors. I want to hear their concerns and bask in their joys.

Sometimes the proximity of my work area to theirs and daily tasks keep me from connecting with every volunteer on each shift. I need to consider various ways to connect. I’ve found that the time between familiarization tours is an excellent time to check

in with volunteers while also receiving feedback on the tour for that day.

24 businesses have given me this opportunity in 2013 while also expanding our volunteers’ base knowledge of our county’s business community.

Attending familiarization tours calls on volunteers to pull double duty.

Volunteers are needed at the VIC to continue to receive approximately 15,000 annual visitors (projected for 2013), while others attend tours of businesses. All in all, volunteers work over 4,000 hours during the course of any given year.

Tasks include stocking brochures, tracking

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and ordering current brochures, sharing their personal sunshine with people who call from all over the US and Canada, and sending information and relocation packets to potential visitors and residents, or as we will call them in this piece, friends. More than 275 packets were sent this year, many of which responded with thank you notes and emails.

Thank you to all of the businesses who hosted us on their familiarization tours this year: Jefferson Healthcare, Sweet Laurette’s, Petals, Uptown Nutrition, Pane d’Amore, Uptown Pub & Blue Moose, Vasu Video,

Cellar Door, Spice & Tea Exchange, Big Red Barn, PS Express, Aero Museum, Port Hadlock Motel, Marrowstone Vineyards, Resort at Port Ludlow, Aldrich’s Market, Ravenscroft Inn, Jefferson County Historical Society/ Rothschild House Museum, Lobo’s Trading Post, Blossom Valley Farm, Eaglemount Winery & Cidery, Daily Bird Pottery, Octopus Gardens Dive Shop, and Mt Townsend Creamery.

The subjects of our building and location have long been talked about. This year, after some unpleasant incidents, some of our more

vociferous volunteers took a stand for safety and demanded of City Council that a back door be installed. After more than four years of half-heartedly requesting a second exit, we have finally obtained one. We feel that this is not only an asset to the volunteers and VIC, but also to Jefferson Transit as the conversation about the VIC’s future location continues. Thank you to our friends at the City for making this happen.

As with all things, we continue to evolve. Our group of over 50 volunteers rotates mildly, with a core group who has been with us for over 10 years. We saw many volunteers move

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4 December 2013 Jefferson County Chamber Newsletter

You Can Count On Us!

away this year and still managed to end our year four volunteers ahead.

We welcomed Gwen Howard, Barry Truscott, Vincent Hovely, Judy Hawks, Lynne Dunham, Nina Dortch, Janet Anderson, Laura Shuck, Patti Ragan, and Fay Shapiro.

We said good bye to friend, Richard “Dick” Morris, who made his peace with the world and will always be in our hearts.

If you would like to create friendships through a familiarization tour for 2014, please contact me at the Visitor Center.

Karen Anderson is the manager of the Port Townsend Visitor Information Center.

Thanks to our top chamber contributors!

Business investors

Port Ludlow 74 Breaker Lane Port Ludlow, WA 98365 360-437-7863

Port Hadlock 69 Oak Bay Road Port Hadlock, WA 98339 360-344-3424

East Sims 2313 East Sims Way Port Townsend, WA 98368 360-385-0123

*New loan requests only. Single family owner-occupied homes only. 80% loan to value; subject to current appraisal from a Kitsap Bank approved appraiser. 5 year balloon with loan payment amortization not to exceed 20 years. Must have auto charge to Kitsap Bank deposit account. Other limitations may apply. Limited time only. **On all loans over $50,000.

Edward Jones staff and Chamber volunteers us the big scissors to cut the ribbon at their offices. From left to right are Vi Koenig (Port Townsend Laundromat & Self Service Car Wash), Laura Brackenridge (Jefferson County Chamber of Commerce), Shelli Cates (Edward Jones Investments) with friends, Pam Lampman (US Bank), Karen Anderson (Port Townsend Visitor Information Center)

Nobody’s perfect! So know how to handle complaints

By Elaine Jones Customer complaints are a fact of life in any business. In small businesses, so dependent on word of mouth and on-line reviews, handling them well is critical.

Studies have found that customers who have had a complaint resolved well are more positive about a business than those who have never had a problem. Here are points experts on the subject tend to stress: The person receiving the complaint, regardless of his or her place on the totem pole, needs the authority to respond. This means you must train your employees with options for response and be sure they know that it is their responsibility.

Listen and ask questions first. This is not just a matter of letting the customer “vent”. Be sure the problem is understood from the customer’s point of view. Restate the problem to be sure you know what the problem is.

Empathize. Tell them explicitly that you understand that what has (or hasn’t) occurred is upsetting. Apologize. “I’m sorry,” may be what the customer most wants to hear. As an example, fewer malpractice suits are brought against physicians if they acknowledge their mistake and apologize.

Take action as quickly as possible to remedy the problem or compensate the customer for the inconvenience and irritation.

This applies to online complaints

in reviews like Yelp or Trip Advisor. Posting a response, even if just an apology and comment about what you are doing to remedy the situation, tells every potential customer that you will be responsive to them as well.

You don’t have to give away the store.

Some businesses simply ask, “What can we do to make this right?” Experience has shown that unhappy customers usually ask for less than the business would be willing to provide. Replacing a defective item or making good on promised service must be offered. But once that is assured, people often say, “I just want an apology”, or “I just want to know you are aware of the problem and are taking steps to fix it.”

Customers know you are not perfect, but they do expect you to care and respond when problems occur. Consistently good handling of complaints requires preparation, training and practice.

Elaine Jones is the advisor at the WSU Small Business Development Center in Port Townsend. The Center provides confidential, one-on-one advising to existing and aspiring business owners at no cost to the client. The Center is funded by the US Small Business Administration and Washington State institutions dedicated to business education and economic development. Call 360-344-3078 for more information.

Business builders • Port Townsend Paper Co. • Food Co-op

• Homer Smith Insurance • Port Townsend Laundromat & Self Service Car Wash

December 2013 Jefferson County Chamber Newsletter 5

New members

in finding out more about Goddard is neither online WEST SOUND ACADEMY education nor bricks and West Sound Academy is our school can contact Barrie Hillman, Head of mortar college. It’s the an International Baccalaureate World School offering School, at bhillman@west- best of both worlds that soundacademy.org or phone allows students to direct a college preparatory curtheir education, work on riculum for grades 6-12 on 360-598-5954, or visit our website at westsoundacad- their own schedule, and the Kitsap Peninsula. Our emy.org. be part of an engaged and campus resides on 20 passupportive learning comtoral acres overlooking Libmunity. erty Bay in Poulsbo. West Goddard continues to Sound Academy transforms develop programming to the lives of students by remeet the needs of students specting and supporting the and their communities. In individual, preparing them recent years, our focus has for college and life beyond been making a high-quality, GODDARD COLLEGE through superior teachprivate college affordable Goddard College ing, excellent curriculum, and high expectations, and proudly celebrates its 150th through articulation and transfer credit agreements providing a safe community anniversary this year! and enhancing our program Goddard College first in an inspirational setting in offerings with community arrived to Port Townsend which to grow and learn. partnerships. Some of our This year children from in July of 2005 with the partners include: Peninsula launch of our Master several Jefferson County College, the Northwest of Fine Arts in Creative families enrolled at our School of Wooden BoatWriting Program. Since school. These students building, the Port Townsend commute to classes in a van then, we’ve expanded operations to offer a second School of Woodworking, driven by a West Sound the Port Townsend Marine teacher. West Sound Acad- Master of Fine Arts in Science Center, Madrona Interdisciplinary Arts and emy has joined the JefMindbody Institute and ferson County Chamber or an undergraduate program the Port Townsend Film with Bachelor’s Degrees Commerce so that we can Institute. in Individualized Studies, reach out to more families Curious to learn more? in this area as they evaluate Health Arts and Sciences Our offices are loand Sustainability. education options for their Goddard College has a cated at Fort Worden in the children. long history of innovative Schoolhouse Building. We West Sound’s domestic and relevant education. In recommend making an apstudents from the Kitsap pointment so we don’t keep 1963, we developed the Peninsula, Bainbridge Island and Jefferson County low-residency model that you waiting, or find us online at www.goddard.edu. allows adult students to share classes and extracurFor questions regarding return to school without ricular activities with our admissions, contact Marc international students - this relocating their families Gordon, 360-774-3300 or or leaving their jobs. year representing nine Students attend two 8-day 800-906-8312 ext. #213 or different countries. West residencies a year on cam- email marc.gordon@godSound Academy is truly a dard.edu. big world in a small school! pus at Fort Worden or in For institutional quesWest Sound Academy is Plainfield, Vermont. They tions, contact Erin Fristad, work with faculty menlocated at 16571 Creative Director of West Coast tors to develop a course Drive NE in Poulsbo, off Strategic Relations and of Highway 305 and about of study that meets their educational and life goals Partnerships at 360-344two miles from the Agate and then complete the se- 4100 or email erin.fristad@ Pass Bridge to Bainbridge Island. Families interested mester’s work from home. goddard.edu.

6 December 2013 Jefferson County Chamber Newsletter

Ambassadors gather at local restaurants monthly, making their meetings about the most fun of any organization anywhere. Pictured, from left to right, are: Ambassador Laura Brackenridge (Jefferson County Chamber of Commerce), Karen Anderson (Port Townsend Visitor Information Center), Pam Lampman (US Bank), Vi Koenig (Port Townsend Laundromat & Self Service Car Wash), Mickey Davis (Subway Sandwiches) at Pedro’s Fiesta Jalisco Mexican Restaurant.

Briefly The following Jefferson County Chamber of Commerce events are scheduled in the month ahead: • Dec. 10, 5:30 to 7 p.m. - After Hours Mixer at the Cellar Door, 940 Water Street.

• Dec. 11, 8 to 9 a.m. Executive Board Meeting at the Port Townsend Visitor Information Center, 440 12th St., Port Townsend.

• Dec. 18, 8 to 9 a.m.- Board of Directors meeting at the Jefferson County Library, 620 Cedar Ave., Port Hadlock.

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Follow the Chamber on Twitter, Facebook If you are a member the Jefferson County Chamber of Commerce and use Twitter or Facebook -- please follow us @ JeffCoChamber on Twitter and Jefferson County Chamber of Commerce on Facebook.

of

We use Twitter and Facebook to showcase our members and bring you the latest business news that is important to our members – so if you’ve got some news tweet about it and we’ll help spread the word.

Team Jefferson wants to raise your Business IQ

Chamber staff and volunteers cut the ribbon with Wright Away Delivery. From right to left are: Teresa Verraes (Jefferson County Chamber of Commerce), Pam Lampman (US Bank), Shirley Moss (Jefferson County Food Bank), Barry Truscott (Port Townsend Visitor Information Center), Lelah Wright (Wright Away Delivery), Laura Brackenridge (Jefferson County Chamber of Commerce), Ron Brantner (Port Townsend Visitor Information Center), Jessica Klein (Jes Klein Photography), Rafael Urquia (Urquia Law), Damian Wright with son, Rowan (Wright Away Delivery), Karen Anderson (Port Townsend Visitor Information Center) and friends.

Team Jefferson Wants to Raise Your bIQ and they are announcing the first business Intelligence Quotient Class called Tools to Simplify Your Business They’re presenting a series of stand alone business classes designed to give you practical advice you can put to work right away to improve your business.

The first bIQ Class is being offered on Thursday, Dec. 5 from 3 to 5 p.m. in the Team Jefferson offices and is called Tools to Simplify Your Business.

Even small businesses often need to simplify. In this class taught by Dr. Earll Murman you will gain tools to help your business get rid of procedural clutter and help you use your time effectively via principles of Lean thinking.

The cost of this class is $10. Call the Team Jefferson offices at 360-379-4693 for more information and to register.

Other bIQ classes will be offered in early 2014.

Slated topics include protecting your business entity through trademarks, how to hire your first employee, and reading financial statements.

Team Jefferson, the county’s official Economic Development Council is located at 2410 Washington Street in Port Townsend.

Chamber contacts CHAMBER STAFF Executive Director Teresa Verraes director@jeffcountychamber.org Event Coordinator Laura Brackenridge admin@jeffcountychamber.org 385-7869 VIC Manager Karen Anderson info@jeffcountychamber.org (360) 385-2722 EXECUTIVE BOARD President Dominic Svornich Kitsap Bank President Elect Amanda Funaro NW Maritime Center

Past President Fred Obee The Leader

DIRECTORS Heather Bailey Jefferson Healthcare

Vice President, Records Molly Force N.D. Prosper Natural Health

Judy Cavett Fairwinds Winery

Vice President, Finances Jake Beattie NW Maritime Center Vice President, Outreach Jordan Eades Hope Roofing Vice President, Membership Cammy Brown Peninsula Legal and Secretarial Services

Suzy Carroll Uptown Nutrition Justin Jackson Middletown Dreams: A Pin Bar Austin Henry Altas Technologies Vi Koenig Port Townsend Laundromat & Self Service Car Wash Nancy McConaghy Coldwell Banker

Debbie Wardrop Resort at Port Ludlow Jennefer Wood Maestrale Carol Woodley Hadlock Motel & Hadlock Realty Advertising Sara Radka The Leader 360-385-2900 The content of this publication is prepared by the Jefferson County Chamber of Commerce for its members. We welcome submissions. Send articles and photos to director@jeffcountychamber.org or mail to 440 12th St. Port Townsend, WA 98368.

Mari Stuart Community Enrichment Alliance December 2013 Jefferson County Chamber Newsletter 7

Jefferson County Chamber of Commerce 440 12th St. Port Townsend, WA 98368

PRSRT STD U.S. POSTAGE PAID PORT TOWNSEND, WA PERMIT NO. 34

Testimonials “Key City Public Theatre has prioritized marketing dollars for use in Jefferson County readerboard advertising for years. With many KCPT events running 4 weeks, it is challenging to keep our events in the front of people’s minds. During a recent production we used the readerboard to promote the show mid-way through its performance run. The Chamber’s readerboard was the perfect compliment to our advertising campaign providing a much needed prominent visual reminder to attend the show in its final two weeks”.

Denise Winter, Artistic Director, Key City Public Theatre “This is truly a special program. Those of us that have many years of business and life experience are given the opportunity to pass along the knowledge that we gained along the way. What are very clear and obvious decisions for me today was not always the case. Showing a young adult how to achieve a particular goal may be all the confidence boost they need to progress and excel in their career. It is most rewarding to watch a young adult work towards the next level in their career while under your guidance.

I strongly recommend this program to young professional adults seeking guidance or even validation in their chosen career. I also recommend this program for seasoned adults who want to experience the rewards of seeing a young adult prosper under your tutelage.”

Rich Ciccarone, Mentor

Place label here

When I applied to participate in the 12 week pilot of the Mentorship Program, I was expecting that someone would talk to me, and then tell me what to do for the duration of the program. Instead, I found myself totally engaged. I was interviewed to find the best possible mentor, someone who I could connect with personally and professionally. Together, we created a schedule and structure that I could stick with. I ended the program with a mentor that will remain in my life, as not only a mentor, but a supporter, contemporary, fan and friend. I wholeheartedly recommend the Mentorship Program to anyone looking for an ongoing relationship of learning, dialog, and personal and professional growth and challenge.

Amy Smith, Executive Director of the Boiler Room “During this challenging economic time, it’s important for us all to speak the truth, be open about our struggles and accomplishments, share ideas, up lift each other and to not hide behind closed doors. I joined Chamber to meet forward thinking, like minded people and to stay ‘inthe-loop’ and inspired by all the good that is happening everyday in our community!”

Suzy Carroll, Uptown Nutrition The Jefferson County Chamber of Commerce has helped pull together our countywide business community into an organized, cohesive and energetic group able to support each other and our home county as a whole. The Port Townsend & Jefferson County Leader is proud to be an active Chamber member.

Scott Wilson, The Leader The Jefferson County Chamber is critical to the story of the Resort at Port Ludlow. Active membership means exposure to businesses that utilize the property – from dining to meetings, from golf to boating – and exposure = business and business = success. We are full engaged with the Chamber and value it as a serious means to reaching out into our community. The model as a county wide chamber is the right one and we are delighted with the results.

Debbie Wardrop, The Resort at Port Ludlow

8 December 2013 Jefferson County Chamber Newsletter

I come to Chamber because I think it is important to show up and get to know people and participate in community. Community is very important to me. We find a network of people that we can trust and a place to find referrals and grow our businesses.

Connie Segal Natural Skin Care