complaining

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CONSUMERISM



The first paragraph • Thank you for your letter of …. • I was sorry to learn from your letter that…. • I saw your advertisement in your local newspaper and would like to …. • I am writing to you about… • I am writing to apologise for… • I´d like to make a complaint about…


The middle paragraph • It contains the body of the letter and explains the situation in detail

• You may use more than one paragraph


The Conclusion • I look forward to hearing from you soon. • Would you please let me know as soon as possible whether… • Please accept my apologies for any inconvenience. • I would be very grateful if you could….


BS. Use the verbs in brackets in the right tense and complete the sentences with the c 1. I think you should (try) ---------------------- those pants before you buy them. 2. Although the rate of unemployment is rising, some companies (take)-----------------new staff these days. 3. If you keep eating so many sweets, you (put) ------------------------- weight. 4. Maria (tell) -------------------- me -------------- when she found out I had gossiped about her date with Marcus. 5. I can´t believe Paul came top in English. You (have) ----------------- me -------------!! 6. Every time I did something wrong when I was child my sister would (tell)--------me 7. (on the phone) (hold) ------------------------ a minute. I´ll get Anna. 8. (you/ take) ------------------------------ any new hobbies since you moved here? 9. As I was walking down the street on my way home I (bump) ------------------------- --


9. As I was walking down the street on my way home I (bump) ------------------------- -an old friend of mine. 10. Come ------------ ! Let´s go! We´ll be late again. 1.Don´t forget to (switch) ------------------------- the TV at lunch time. That´s the time for the formula one race. 12. (you / get) -------------------------well ------------ your next door neighbours? 13. Please, (go) -------------------------. Don´t let me interrupt you anymore. 14. English is good for your job so never (give) -------------------------- learning it


Use a suitable phrasal verb: 1. A young girl has taken care of the baby. ____________ 2. Prices are expected to rise again. ____________ 3. Where´s the nearest petrol station? We´ve run _______ ________ petrol. 4.We have no tickets for the concert; It´s sold ________ 5. A taxi ran an old woman _______. 6. I want my children to be educated in England. ____________ 7. They all admire her as their boss. ____________ 8. After a few arguments they broke _________ their relationship. 9. You should stop smoking; It´s bad for your health. __________ 10. I don´t get ________ very well _________ him. 11. It´s raining! Why don´t you put _______ your raincoat? 12. I can´t concentrate! I can´t really put ________ ________ this noise! 13. I always tell him _______ whenever he does something wrong. 14. I won´t wait any longer. He always arrives late. ____________


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