Spa Business Insider Issue 354 by Leisure Media

spa business insider Jobs start on page 27

22 SEPTEMBER - 02 OCTOBER 2020 ISSUE 354

A SPA BUSINESS PUBLICATION

Ruling could see spas get payouts Spa and wellness businesses told they are unable to claim for COVID19 losses under their business interrption insurance, have been handed a potential reprieve. The news comes as a result of a high court judgment in a test case brought by the Financial Conduct Authority (FCA) in the UK, but could have wider global implications if simular The case examined the policy wording of eight major insurers to decide whether or not the pandemic should trigger a business interruption insurance payout. Overseen by Lord Justice Flaux, the review focused on eight insurers – Arch,

KUDLA/SHUTTERSTOCK

challenges are brought elsewhere.

■■ The High Court ruled in favour of the FCA

Argenta, Ecclesiastical, MS Amlin, Hiscox, QBE, RSA and Zurich – and

saying that most, but not all, of the

the court’s rulings are expected to

disease clauses provide cover. “This judgment is a significant step

apply to nearly 50 insurers, who've sold insurance to 370,000 customers,

in resolving the uncertainty being faced

many of which are small businesses.

by policyholders,” said Christopher Woolard, interim CEO of the FCA.

In its 150-page judgement, the High Court ruled in the FCA's favour,

NEWS

Resort in St Lucia blends diving and breathwork

Christopher Woolard

MORE: http://lei.sr/3D5n4_B

TREND

Underwater wellness programme

OPINION

Croatian spa opens inspired by island herblore

Treatments use locally-grown herbs

The judgement is a significant step in resolving uncertainty for policy holders

"COVID-19 has removed the stigma around wellness" Melisse Gelula talks about wellness in a pandemic

p12

spa people GWS announces appointment of fitness industry veteran, C. Victor Brick, to advisory board

he Global Wellness

best way to make this

Summit (GWS) has

happen is through funding,

announced the

conducting and evangelising

appointment of C. Victor

evidence-based research

Brick, CEO of Planet Fitness

that the medical industry

Growth Partners (PFGP) and

will embrace and support.”

chair of the John W. Brick

In 1985, Brick founded

Mental Health Foundation, to

his first health club, Brick

its 12-person advisory board.

Bodies, with his wife Lynne,

As a board member,

and 20 years later they went

Brick will help the GWS

on to found PFGP, the largest

further extend its reach

privately-owned Planet Fitness

and impact within the

franchise, with 70 clubs

US$109bn fitness industry. He believes the pandemic

in the US and Australia. ■■ Brick founded the largest privately-owned Planet Fitness franchise

has accelerated the need

In 2015, he and his wife went on to co-found the

for all industries – especially

John W. Brick Mental Health

Wellness must be integrated into the healthcare delivery system

those involved in wellness – to actively collaborate

Foundation in memory of Brick's oldest brother, who

to deliver on the promise

suffered from schizophrenia

of prevention over cure.

healthy lifestyle choices,

system and recognised

and died from complications

“Wellness, including

must be integrated into

as essential business,”

from the disease.

exercise, nutrition and

the healthcare delivery

said Brick. “I believe the

MORE: http://lei.sr/e9m7N_B

Rainer Bolsinger appointed CSO and CMO of L&R Kältetechnik's new division, artofcryo.com

ndustry figure, Rainer Bolsinger, has been appointed chief sales

L&R understands how to create innovative products and offer environmentally friendly options

officer and chief marketing officer for artofcryo.com,

■■ Rainer Bolsinger, artofcryo.com's new chief marketing officer and chief of sales

www.spabusiness.com

“L&R understands how to

the most advanced certified

a new division of L&R

create innovative products

whole body cryo software

Kältetechnik GmbH & Co. KG.

and offer environmentally

provider. Its technology allows

L&R has a 30-year history

friendly options. It not only

us to offer individualised

with -110°C solutions and

offers whole refrigeration and

treatments for each

has been building, installing,

electric installation for specific

Vaultz model depending

and servicing whole body cryo

solutions but also provides

on personal physical

systems for over 25 years.

in-house programming

values, thermal perception

and manufactured control

and treatment aim.”

According to the company, 2020 is the right time to launch artofcryo.com to

cabinets,” said Bolsinger. “We’re very happy to also

In addition, the new division is also offering two

become closer with customers

announce our exclusive

authorised training courses.

and push innovation.

collaboration with ProCcare,

MORE: http://lei.sr/x4f3f_B

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SBinsider ISSUE 354

spa business insider CONTENTS ISSUE 354

■■ Susan Bonner has 20 years' experience in the cruise line sector

People

News

Spa Insights

Supplier news

Now is the opportune time to expand our leadership team to support growth opportunities

Susan Bonner appointed OneSpaWorld CCO

ruise ship and resort

a background in strategy,

operator, OneSpaWorld

revenue management,

Holdings (OSW) has

operations management,

hired Susan Bonner as

sales and marketing.

chief commercial officer,

“We’re thrilled to have

starting 12 October, 2020. In this newly created

attracted Susan and believe now is the opportune time to

position, Bonner will be part of

expand our leadership team

the executive leadership team

to support the significant

and have global responsibility

growth opportunities that

for overseeing the successful

lie ahead,” said Leonard

direction, planning and

Fluxman, executive chair.

execution of all aspects of

OSW has also announced

OSW’s revenue and operating

that Glenn Fusfield, CEO,

initiatives, to further accelerate

will retire in March 2021.

the company’s growth plan.

Fluxman, previous CEO

Bonner began her career

during 2001 to 2018, is

at KPMG Consulting and has

expected to assume the

over 20 years' experience in

role of CEO once again.

the cruise line sector, with

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SBinsider ISSUE 354

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GWS announces appointment of fitness industry veteran, C. Victor Brick, to advisory board, Rainer Bolsinger appointed CSO and CMO of L&R Kältetechnik's new division and Susan Bonner appointed OneSpaWorld CCO

Lefay unveils outdoor wellness journeys, Chiva-som launches online seminars, Jean-Michel Gathy to design new Aman urban sanctuary and GWS opens wellness tech competition

Croatian spa opens, inspired by herblore, ISM Spa expands US footprint, unique underwater breathwork programme launches and Four Seasons to reimagine historic hotel in Siciliy

Melisse Gelula says COVID-19 has removed the stigma around wellness and Ritz-Carlton unveils a mountainside spa in Japan with a traditional onsen

The latest in products and innovation from Matteo Thun, Dermalogica and Zenoti

Sign up to Spa Business insider: Online: www.leisuresubs.com Email: subs@leisuremedia.com Tel: +44 (0)1462 471930 Annual subscriptions: International £114, UK £80 and UK students £42 @spabusinessmag Read Spa Business and Spa Business insider free online: www.spabusiness.com/archive www.spabusiness.com

spa & wellness news NATURE

Lefay unveils outdoor wellness journeys Lefay Resort and Spa

the great outdoors,” said

Lago di Garda in Italy has

Dr Carlo Barbieri, president

introduced five new treatment

of Lefay’s Spa Method

packages inspired by

Scientific Committee.

nature, which blend outdoor

“Physical issues such as

activities, TCM practices

joint pain and obesity, as well

and wellness treatments.

as mental states of anxiety,

Called Natural Wellness

are all proven to benefit

Trails, each outdoor journey

from connection with nature

guides guests through The

and outdoor activities.”

Energy and Therapeutic

Guests can access four

Garden to individual stations

trails, all of which include a

where the symbolism

private guided walk through

of shapes, colours and

the Energy and Therapeutic

aromas are combined with

Garden – both with views

recommended balancing

of Lake Garda, a balancing

exercises, meditation

activity, a meditation

and massages.

exercise and a massage.

■■ Guests are guided through an journey inspired by nature

“Even before COVID-19,

Journeys are spread

more and more academic

across Lefay's outdoor

studies were highlighting

space and cost €320 per

Physical issues are proven to benefit from connection with nature

the benefits of prescribing a

person (US$378, £291).

Carlo Barbieri

connection with nature and

MORE: http://lei.sr/u3s3C_B

DESIGN

Jean-Michel Gathy to design new Aman urban sanctuary Luxury hotel and resort brand Aman has unveiled plans for urban Aman Residences in Bangkok, with design by world-renowned architect, Jean-Michel Gathy.

■■ Gathy will design a 1,500sq m wellness centre

Gathy, has been tasked with conceiving a contemporary urban sanctuary nestled

also be offered preferential access to

in the tropical gardens of Nai Lert Park.

wellness facilities as well as exclusive

Aman Nai Lert Bangkok will offer 50 branded residences as

This will further cement our vision to bring Aman to global cities Vladislav Doronin

www.spabusiness.com

well as luxury 52-suite hotel. Residence owners will have access to

access to a resident’s fitness centre, Yoga/Pilates studio and private garden. “Aman Nai Lert will further cement our vision to bring Aman's ethos

a 1,500sq m Holistic Wellness Centre,

to global cities,” said Vladislav

including a fully integrated medical

Doronin, Aman chair and CEO.

clinic, wellness lounge and spa. They'll

MORE: http://lei.sr/H7W9b_B

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SBinsider ISSUE 354

MEET THE TEAM For email use: fullname@leisuremedia.com EDUCATION

Chiva-som extends online classes Integrative health resort,

stretching exercises, Pilates

Chiva-Som in Hua Hin,

and how to promote a healthy

Thailand, is growing

cardiovascular system.

its Online Wellness

Editor

Liz Terry +44 (0)1462 431385

Publisher

The online service was

Service offering with a

initially launched to relieve

series of complimentary

social isolation during

classes and talks during

lockdown using live video

September and October.

health and wellbeing

The resort is expanding its

consultations, as well

existing support programme,

as one-on-one fitness

launched during lockdown,

tutorials, with Chiva-Som’s

with educational sessions

naturopaths, physiotherapists

on improving gut health and

and exercise professionals.

mood, neurodynamic nerve

MORE: http://lei.sr/g9f4g_B

Astrid Ros +44 (0)1462 471911

Head of news

Tom Walker +44 (0)1462 431385

Product editor

Lauren Heath-Jones +44 (0)1462 471927

Journalist

Megan Whitby +44 (0)1462 471906

SHUTTERSTOCK: FRANZ12

Advertising sales

Sarah Gibbs +44 (0)1462 471908

■■ The winner will receive the first Global Wellness Summit Prize Advertising sales

TECHNOLOGY

Paul Thorman

GWS launches tech competition The Global Wellness Summit

CEOs, business leaders and

(GWS), has announced

VCs in the wellness space,

that a “Call for Wellness

including Anna Bjurstam.

Advertising sales

Chris Barnard +44 (0)1462 471907

Applications will first be

Innovations” contest, as well as a dedicated

screened by Welltech1’s

Tech Innovation Pavilion,

advisory board and founders.

will be unveiled at the

Semifinalists will then present

2020 conference.

to the judging panel.

The contest, calls on all

The winner will present

companies worldwide within

their concept to delegates

the wellness tech space to

at the Summit and

submit their innovative idea.

receive the first “Global

It will be judged by a

Wellness Summit Prize”.

group of 15 international

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SBinsider ISSUE 354

+44 (0)1462 471904

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Spa Business insider is published fortnightly by The Leisure Media Company Ltd, Portmill House, Portmill Lane, Hitchin, Herts SG5 1DJ, UK. The views expressed in this publication are those of the author and do not necessarily represent those of the publisher The Leisure Media Company Ltd. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by means, electronic, mechanical, photocopying, recorded or otherwise, without the prior permission of the copyright holder, Cybertrek Ltd. Printed by Preview Cromatic Ltd. Distributed by Royal Mail Group Ltd and Whistl Ltd in the UK and Total Mail Ltd globally. ©Cybertrek Ltd 2020. ISSN: Print: 1753-3430 Digital: 2397-2408 Subscribe to Spa Business and Spa Business insider at to www.leisuresubs. com, email: subs@leisuremedia.com or call +44 1462 471930.

www.spabusiness.com

spa & wellness news NEW OPENING

Croatian spa opens inspired by herblore A brand new luxury resort and

Collective, and the wellness

spa has recently opened on

and spa developer for Paradox

the Croatian island of Hvar,

Hospitality, the managing

inspired by local healing

company behind Maslina.

traditions and nature.

Continuing the focus

Located near Stari Grad,

on nature, the spa makes

the 53-key Maslina Resort is

use of the resort’s on-site

operated by Relais & Chateaux

garden to source herbs for

and immersed in nature.

treatments, such as medicinal

Inspired by the island’s reputation, Maslina offers a wide range of wellness

baths, and ingredients for macerates for massage oils. The spa also uses

opportunities, most notably

products from Helios 45,

its 854sq m Pharomatiq Spa

Le Primitivance, Plasmus

with five indoor treatment

Essential Oils and BIOMER.

rooms and two outdoor salas. “Wellness doesn’t

■■ The spa uses herbs grown on-site for treatments

A 100sq m wet area offers a hamman sauna,

necessarily have to be just

Finnish sauna, cold plunge

yoga and massage but also

pool, sensory showers and

taking in the environment

a relaxation plunge pool

surrounding you,” said Melany

with a small relaxation

Martinez Thomas, founder of

lounge area by the pool.

consultancy, Spa and Wellness

MORE: http://lei.sr/M9b6Y_B

Wellness doesn't have to be just yoga and massage Melany Martinez Thomas

Unique underwater breathwork programme launches Breathwork is known globally as a key pillar of wellness and its positive effects

The programme is claimed to slow heart, lower blood pressure, instil calmness and reduce anxiety

are well documented on the physical, mental and emotional state. In St Lucia, Windjammer Landing Villa Beach Resort with diving and yoga to create a new underwater wellness programme. visualisation and mindfulness exercise takes place with a full demonstration

www.spabusiness.com

■■ Guests do four breathwork exercises underwater

and Spa has blended the technique

On the way to the dive site, a

SHUTTERSTOCK: ELOVICH

PROGRAMMING

The subsequent dive focuses on breath and mindfulness, and also involves guests following demonstrations of and holding controlled yoga positions. The programme is claimed to be the

of the breathwork used during the

first of its kind and helps to slow heart

dive – consisting of four different

rate, lower blood pressure, instil calmness

breathing techniques to aid with

and reduce overall stress and anxiety.

mindfulness and buoyancy control.

MORE: http://lei.sr/X6t6k_B

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SBinsider ISSUE 354

GROWING FOOTPRINT

ISM Spa expands US footprint Spa management company,

Its branded concepts

ISM Spa, is expanding

include Poseidon, Privai

its reach in the US,

Wellness Spas, and R+R

having opened two new

Wellness – a new concept.

properties and revealing

The company has recently

plans to open an additional

opened Poseidon Spa at JW

destination in Q4 2020.

Marriott at Plant Riverside

Co-founded by Ilana Alberico

District and Poseidon Spa -

and Christine Stratton, ISM

Grand Bohemian Charlotte,

Spa is a boutique spa and

while an R+R Wellness spa

wellness firm that partners

at the Grand Hyatt Nashville

with property developers,

in the SouthEast US for over

Our goal was to continue our plans to open the new spas

a decade, but is expanding to

Ilana Alberico

resorts and day spas. It's had a strong presence

will open in October. “Once we got the go-ahead to reopen, our goal was to continue our plans to open the new spas,” said Alberico, CEO. MORE: http://lei.sr/J5Z5Y_B

the Midwest and West Coast.

NEW DATE. NEW LOCATION. SAME SHINE.

RENOVATION

Four Seasons to reimagine historic hotel in Sicily Four Seasons Hotels and Resorts is collaborating with developer, Gruppo ■■ The Taormina region has a rich history

Statuto, to transform the celebrated San Domenico Palace in Sicily, Italy, into San

seven-treatment-room spa,

Domenico Palace, Taormina,

indoor pool and Turkish bath. The renovation is promised

A Four Seasons Hotel.

to sensitively update

The hilltop destination was formerly an ancient 15th

facilities while retaining

century Dominican monastery

the allure of the hotel’s

until it was updated in 1896

historic surroundings.

with a Grand Hotel Wing,

“San Domenico Palace is

which welcomed notable

an extraordinary property in a

guests, including Oscar Wilde.

charming Italian destination.

Following extensive renovations, the destination will soon reopen with 111 guest rooms and

To extend our presence in this historic region is a privilege John Davison

suites, as well as a SBinsider ISSUE 354

©Cybertrek Ltd 2020

2021 ISPA CONFERENCE & EXPO MAY 10–12 PHOENIX, AZ

To extend our presence in this historic region is a privilege,” said John Davison, Four Seasons president and CEO. MORE: http://lei.sr/4X8C5_B

attendispa.com

spa & wellness news COLLABORATION

Hyatt's Exhale teams up with Amazon Hyatt Hotels Corporation

to EOD’s recorded workout

has announced a new

tutorials – called labs.

collaboration between its spa

At launch, Amazon Halo

and fitness brand, Exhale,

members have access

and the newly launched

to seven EOD fitness

Amazon Halo service.

programmes curated with

specific goals, fitness levels and schedules in mind. “We’re thrilled to team up

launched Amazon Halo

with Amazon Halo and provide

service combines science-

even more people with the

backed tools and offers

opportunity to easily access

access to Exhale’s streaming

fitness- and wellbeing-focused

video platform, Exhale On

programmes,” said Julia

Demand (EOD), featuring

Sutton, CEO of Exhale.

recorded barre, cardio and

■■ Amazon has newly launched a fitness tracker

In addition, EOD users can

yoga fitness classes, as

receive highly accurate data

well as mindfulness and

if they choose to use the

meditation sessions.

Amazon Halo Band – built

Available for early access

to facilitate the insights in

now, the Amazon Halo service

the Amazon Halo app using

gives users and Exhale

advanced sensors and AI.

members greater accessibility

MORE: http://lei.sr/u9C6C_B

We're thrilled to team up with Amazon Halo Julia Sutton

CMJ

EVENTS

World Wellness Weekend 2020 celebrated globally On 19-20 September 2020 World Wellness Weekend (WWW) was hosted via a combination of online streaming and socially-distanced group wellness activities around the world.

■■ WWW marked its fourth anniversary

Founded by Jean-Guy de Gabriac, owner of consultancy and training company

right now is to encourage everyone

Tip Touch International, the event was

to take control of their wellbeing and

celebrated in over 100 countries.

become an example that can inspire

“Wellness creates togetherness,

Wellness creates togetherness, even six feet apart Jean-Guy de Gabriac

www.spabusiness.com

even six feet apart,” said de Gabriac. “Waiting for a vaccine is not a

and empower people around them.” The WWW team also confirmed that 30 cities' Mayors and/or Tourist

sustainable way of life, instead,

Offices officially organised feel-good

wellness is the way forward. The most

wellness activities for their residents.

pro-active and constructive approach

MORE: http://lei.sr/s8n8c_B

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rkf@rkf.fr www.rkf.fr

Spa Insights

A changing landscape Wellness entrepeneur, Melisse Gelula, takes a dive into the pandemic's impact on wellness and predicts what future trends will drive market interest

■■ Gelula believes mental wellness will be the biggest future need

he Global Wellness Institute’s (GWI) latest Q&A with experts on wellness in the age of COVID-19 saw VP of research and forecasting, Beth McGroarty, talk with entrepreneur

Melisse Gelula, who previously co-founded wellness media company, Well+Good, and now helps advise and scale wellness companies. A GWI board member, Gelula spoke about how COVID-19 has reshaped the concept of wellness, which wellness markets will grow fastest in future and what successful wellness brands of the future will look like. COVID-19’s effect on wellness “Pre-COVID-19, wellness was increasingly associated with very consumer-y trends,” began Gelula, “it was seen as being a very elitist

PHOTO: JOHNNY MILLER

and privileged industry.” She believes that when the pandemic hit, people desperately needed things in their everyday lives to help fortify health, sanity, communities and homes. In her opinion, this helped wellness

Pre-COVID-19 wellness was increasingly seen as being a very elitist and privileged industry 12 26

www.spabusiness.com

lose some of its stigma, as people began rushing to proven, beneficial wellness practices that cost little or nothing, such as practicing meditation and mindfulness, or getting out in nature. ©Cybertrek Ltd ©Cybertrek 2020 Ltd SBinsider 2020 ISSUE 354

SHUTTERSTOCK: AFRICA STUDIO

■■ US depression rates have trebled during the pandemic

It's unnacceptable not to take a stance on diversity – those seen as failing on this will increasingly receive blowback “There’s so much to say, rethink,

a new kind of problem-solving: More

collected by Pinterest between February

and invent around mental health and

solution-minded wellness businesses

and May 2020, which recorded an

wellness – yet it's the most important

that can reach more people,” she

upsurge in searches around mental

space in wellness, she said.”

explained, “we’ll see more companies

She illustrated this point with data

wellness concepts, with meditation up

Gelula predicts that digital could be

44 per cent, gratitude up 60 per cent

the most aﬀordable and eﬀective means

services – whether in mental wellness,

and positivity up 42 per cent.

to democratically provide mental health

work solutions or healthy food.”

and products that are really essential

support, with numerous social media

In her opinion, the market is in the

adopting wellbeing and self-care

brands already kicking oﬀ initiatives,

midst of a transitional moment, with

practices as a coping strategy.

such as Snapchat, which has launched

potential for more companies to move

mental wellness tools and content and

from a narrow, profit-focused model to a

partnered with Headspace.

human-focused model in business.

She explained this was due to people

What wellness categories will grow fast and matter most?

“It’s telling that even social media

In addition, Gelula feels success

Gelula advises a number of wellness

platforms are now grabbing the mental

will rely on companies ensuring

start-ups and has experience in how

wellness wheel,” she told McGroarty, “as

their oﬀerings are highly inclusive,

investment and marketing are changing.

these moves are helping them reach the

whether for people of colour, ageing

Using this insight, she proposes that

loneliest, most depressed and anxious

people or LGBTQ+ consumers.

mental health and wellness will be the

generation: the young.”

“It’s unacceptable not to take a stance on diversity. Those seen as

biggest future need and opportunity. Success in the new wellness market

failing on this will increasingly receive

during the pandemic, she believes it's

Looking ahead, Gelula feels that brands

bad feedback. People are savvy and

also crucial mental wellness tools are

that solve real problems will succeed:

get turned oﬀ by tone-deafness or

made aﬀordable and widely accessible.

“The future of the wellness market is

lack of real acknowledgement.” ●

With US depression rates trebling

SBinsider ISSUE 354ISSUE ©Cybertrek 354 Ltd ©Cybertrek 2020 Ltd 2020

www.spabusiness.com

27 13

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Spa Insights

■■ The resort neighbours natural treasures, including famous Buddhist temples and Shinto shrines

Retreat to the mountains Ritz-Carlton has unveiled a serene mountainside spa in Japan with a traditional onsen and daily meditation ritual

T 16 28

he Ritz-Carlton Hotel Company

elements and the rich heritage

has opened a new resort and

of the Nikko region, within four

spa in rural Japan, expanding

specialised treatment rooms.

its luxury Asia Pacific portfolio into the mountain

Thermal facilities

region and UNESCO-world

The resort oﬀers Ritz-Carlton's first

heritage site of Nikko

branded onsen which draws natural hot spring water direct from Nikko

Traditional wellness

Yumoto Onsen, a renowned hot spring

The Ritz-Carlton, Nikko, showcases

discovered more than 1,200 years ago.

■■ Rajeev Menon, president Asia

a new spa, designed to be an urban

The facility also includes

Pacific, Marriott International

sanctuary of wellness, inspired by

an indoor bath, open-air bath,

the abundance of natural revitalising

sauna and relaxation space.

www.spabusiness.com

■■ The onsen uses natural hot spring water from a renowned hot spring discovered 1,200 years ago

guests are invited to participate

The spa oﬀers treatments supplied

in a nightly meditation ritual.

by Espa and Japanese skincare brand, Mikimoto, the sister company to the famous cultured pearl business. Natural treasures Located in the Northern Kanto region, the 94-key resort neighbours natural treasures including the Kegon Falls and famous Buddhist temples and Shinto shrines. Further enhancing the hotel’s meditative and spiritual setting, SBinsider ISSUE 354ISSUE ©Cybertrek 354 Ltd ©Cybertrek 2020 Ltd 2020

This opening in Japan marks an extremely monumental point for our brand

Every day at dusk, the lobby is transformed into a place of spiritual respite, oﬀering a moment to reset and appreciate the day that has passed. Upon departure, guests receive a sacred amulet, as a memento and wish for safe travel. “This opening marks an extremely monumental point for our brand,” said Rajeev Menon, president Asia Pacific, Marriott International. ● www.spabusiness.com

29 17

PROMOTION

Spa and wellness operators can offer the Iyashi Dôme with confidence, knowing it is COVID-19 secure

Iyashi Dôme is now COVID-19 compliant, says Shogoro Uemura

There is no transmission of toxins from one client to another, so they can follow one after the other in complete safety

Iyashi Dôme, the company which invented the Japanese sauna, has made it COVID-19 compliant, so operators can offer treatments with confidence. Right from the start of the pandemic, the company implemented new protocols for the use of the treatment device and it now ships with a Pip Titanium Catalyst for the elimination of toxins in real-time during sessions.

“With this set-up, there is no transmission of toxins from one client to another, so they can follow one after the other in complete safety,” says founder, Shogoro Uemura. “Thanks to our Japanese high technology and our mobile app, we now also have the protocols to offer hands-free, non-contact treatments which combine profitability and safety,” he says. “Today, we’re witnessing a new global change, a new mode of consumption, an unprecedented economic crisis and a new form of collective consciousness. “With the health measures that have emerged in the face of the global pandemic, the wellness sector is – paradoxically – more necessary than ever, but also more challenging to deliver. “We have no choice but to reinvent ourselves – to ‘recreate’ ourselves, and we will continue to develop our technology, so everyone can benefit from improved health and wellbeing through using the Iyashi Dôme.” spa-kit.net keyword: Iyashi Dome

The Iyashi Dôme comes with safe protocols and an app

www.spabusiness.com spabusiness.com issue 3 2020 9919

MEDICALË&#x153;WELLNESS CONGRESS

BE PART OF THE FIRST HOLISTIC EVENT IN EUROPE BRINGING TOGETHER THE MEDICINE AND WELLNESS UNIVERSES

January 28th-29th 2021 St. Martins Spa & Lodge close to Vienna - Austria

MAIN THEME INTEGRATING HEALTH IN WELL-BEING

In partnership with

www.mwcongress.com CONTACT US enquiry@mwcongress.com

An event organized by HEALTH AND BEAUTY FRANCE. Health and Beauty France is part of Bolognafiere Cosmoprof

SUPPLIER NEWS Suppliers tell Spa Business insider about their latest

For the latest supplier news and company information, visit

spa-kit.net

product, design and technology launches

■■■ In 2021, the range will feature a new hand-decorated swinging armchair designed for outdoor use

Matteo Thun grows Allaperto collection with new suspended outdoor armchair

llaperto, the lounge

offering an eco-friendly

collection spawned by

approach with a vintage feel.

the partnership between

studio of over 70 people

an armchair in the swing

the rattan texture and its

version but with a self-

Ethimo and Antonio Rodriguez,

sophisticated weave help to

bearing stand, which can be

has been expanded to include

create a charming “exotic”

customised in either Veranda,

new styles and offerings.

effect in the semi-open spaces.

Allaperto or Etwick fibre.

Nautic, the second new

The trio of design studios

will feature a new hand-

design inspired by the maritime

believe that the update to the

decorated swinging armchair

world, combines teak with

range confirms its identity as a

designed for outdoor use.

polypropylene rope, a 100

surprising, dynamic collection

per cent recyclable material,

that reinvents itself according

suitable for the outdoors.

to the latest trends and the

The trio has also devised two new design styles – Allaperto Veranda and Allaperto Nautic –

The characteristic weave

context that hosts it, generating

which are to be paired with the

of Veranda and Nautic is

a range of different experiences

teak frame that characterises

entirely hand-made and has

for enjoying outdoor spaces.

the entire Allaperto collection.

been selected to convey an

Veranda dresses the teak chairs in natural rattan, SBinsider ISSUE 354

will also be updated with

design studios, Matteo Thun,

In 2021, the range

■■■ Matteo Thun leads a design

According to the designers,

The Allaperto collection

authentic feel and a sense of an artisan crafting process.

SPA-KIT MATTEO THUN http://lei.sr/x5t0g

www.spabusiness.com

SUPPLIER NEWS Dermalogica launches exfoliating and hydrating mask

ermalogica has unveiled a five-minute multi-function mask to deliver gentle

exfoliation and boost skin hydration in just one step. Dermalogica's Hydro Masque Exfoliant is designed to smooth

■■ The new mask contains bamboo spheres for exfoliation

and renew skin for a luminous and healthy-looking complexion. “Consumers want exfoliating

“Masques offer the

The mask features exfoliating

opportunity to provide a

bamboo spheres which can

■■ Candice Gardner, education

products that smooth the

quick intensive action on the

be moved around the face to

manager at Dermalogica

skin, but often they don’t

skin for targeted impact.”

treat areas of skin that are

hydrate deeply enough after

The mask contains snow

rougher or more congested,

exfoliating, and too much

mushroom, which holds 450x

while avoiding unnecessarily

exfoliation can compromise

its weight in water, to deliver

exfoliating more sensitive areas.

the skin's barrier,” explained

instant hydration, bamboo to

Candice Gardner, education

prime the skin and cucumber

manager at Dermalogica.

extract to refresh the skin.

SPA-KIT DERMALOGICA http://lei.sr/h2x3Y

Zenoti partners with RUSH Hair and Beauty Salons

pa software company,

During their closure

– company and franchise-

Zenoti, is partnering with

over lockdown, the RUSH

owned – on one platform.

RUSH Hair and Beauty

management team began

Seamless integration of

Salons to provide advanced

an ambitious plan to

accounting and other internal

salon management solutions.

completely overhaul the

systems, fully supported by

client-side experience.

Zenoti, allows RUSH to compare

RUSH is a large UK salon brands with a network of 90

With Zenoti, RUSH

service and product revenue

salons, with company and

management can access key

by locations, flagging areas of

franchise locations.

reporting across all locations

success and improvement. Zenoti’s marketing automation solutions also

■■ Andy Phouli, RUSH chair

allows RUSH management to create relevant, client-first brand

scale without compromising

flexibility by location.

on the high-quality brand

The software allows RUSH

build," commented RUSH

by delivering the right message

chair, Andy Phouli. “RUSH

to the right customer at

is thrilled to utilise this all-

the right moment through

in-one digital solution.”

using tailored messages

www.spabusiness.com

image we worked so hard to

to drive business performance

Zenoti Smart Marketing, ■■ Zenoti is providing a client-focused digital solution

“Zenoti is helping us

messages while maintaining

for individual locations.

SPA-KIT ZENOTI http://lei.sr/m6S1Y

SBinsider ISSUE 354

All the Features You Need to Manage Your Spa and Delight Your Customers Online Booking • Staﬀ Scheduling • Integrated POS • CRM • And More

All the Features You Need to Manage Your Spa and Delight Your Customers Online Booking • Staff Scheduling • Integrated POS • CRM • And More

Learn why Bookerisisthe theleading leading spa software Learn why Booker spamanagement management software www.booker.com/spabusiness mindbodyonline.com/spa-software www.mindbodyonline.com/spa-software

spa business insider

WEB ADDRESS BOOK Connect with spa organisations from around the world. We welcome your entries – write to spateam@leisuremedia.com Asia-Paciﬁc Spa & Wellness Coalition (APSWC) ■■ www.apswc.org

Association of Malaysian Spas (AMSPA) ■■ www.amspa.org.my

Bali Spa and Wellness Association ■■ www.balispawellness-association.org

Brazilian Spas Association ■■ www.abcspas.com.br

Bulgarian Union for Balneology and Spa Tourism (BUBSPA)

Romanian Spa Organization

■■ www.deutscher-heilbaederverband.de

■■ www.romanian-spas.ro

Green Spa Network (GSN)

Salt Therapy Association

■■ www.greenspanetwork.org

■■ www.salttherapyassociation.org

Hungarian Baths Association

Serbian Spas & Resorts Association

■■ www.furdoszovetseg.hu/en

Hydrothermal Spa Forum ■■ www.hydrothermal-spa-forum.net

The Iceland Spa Association ■■ www.visitspas.eu/iceland

■■ www.bubspa.org

The International Medical Spa Association

Association of Spas of the Czech Republic

International Sauna Association

■■ www.dayspaassociation.com/imsa

■■ www.jedemedolazni.cz

■■ ww.saunainternational.net

The Day Spa Association (US)

International Spa Association (ISPA)

■■ www.dayspaassociation.com

Estonian Spa Association

German Spas Association

■■ www.experienceispa.com

■■ www.serbianspas.org

South African Spa Association ■■ www.saspaassociation.co.za

Spanish National Spa Association ■■ www.balnearios.org

Spa and Wellness Association of Africa (SWAA) ■■ www.swaafrica.org

Spa Association of India ■■ www.spaassociationofi ndia.in

Spa & Wellness International Council ■■ www.1swic.ru

■■ www.estonianspas.eu

Irish Spa Association

European Historic Thermal Towns Association

■■ www.irishspaassociation.ie

The Sustainable Spa Association (SSA)

Japan Spa Association

■■ www.sustainablespas.org

■■ www.ehtta.eu

■■ www.j-spa.jp

Taiwan Spa Association

European Spas Association

Leading Spas of Canada

■■ www.tspa.tw

■■ www.espa-ehv.com

■■ www.leadingspasofcanada.com

Thai Spa Association

Federation of Holistic Therapists (FHT)

National Guild of Spa Experts Russia

■■ www.thaispaassociation.com

The UK Spa Association

■■ www.fht.org.uk

■■ www.russiaspas.ru

■■ www.spa-uk.org

French Spa Association (SPA-A)

Portuguese Spas Association

Ukrainian SPA Association

■■ www.spa-a.org

■■ www.termasdeportugal.pt

■■ www.facebook.com/UASPA

www.spabusiness.com

SBinsider ISSUE 354