spa business insider Jobs start on page 27
2 november - 13 november 2020 Issue 357
A Spa Business publication
Lanserhof Sylt opening in 2021 Medical spa brand, Lanserhof, is continuing to grow its footprint, with construction well underway for its new €100m resort on the island of Sylt in northern Germany. The destination’s topping-out ceremony took place on 2 October 2020 and signifies a milestone in the build. In addition to the signature PHOTO: Ingenhoven Architects
LANS Med Concept, the focus of rehabilitation for acute and chronic disease, as well as the treatment of respiratory and skin diseases. Lanserhof Sylt will also offer a 5,000sq m treatment facility complete
PHOTO:BLOOM IMAGES
Lanserhof Sylt will be on cardiac
■■ Lanserhof Sylt is due to open in 2021
with a spacious spa area featuring saunas, steam baths, relaxation area and indoor and outdoor pool, with a
“Architecturally, the special thing about the buildings on the island is
sun terrace hidden in the dunes.
that they have big overhanging reed
Built on former military officers' barracks, the construction and design of
roofs, ” he said, “Sylt is a beautiful
Lanserhof Sylt are under the direction of
island and a very prestigious place;
architect, Christoph Ingenhoven, who has
like the Hamptons of Germany.”
designed the company's other locations.
More: http://lei.sr/9C4F2_B
PEOPLE
Celebrating the life of the founder of the Oaks at Ojai
Christoph Ingenhoven
PROGRAMMING
Industry pays tribute to wellness veteran, Sheila Cluff
p4
OPINION
Remote mountain resort offers seclusion retreat Zagori mountain resort launches wellbeing escape
Sylt is a beautiful and prestigous place; like the Hamptons of Germany
COVID-19 is helping hoteliers realise the value of spa
p8
Emlyn Brown shares more on the European market
p12
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spa people Industry pays tribute after passing of wellness veteran, Sheila Cluff
T
ributes have been flowing
my time there and I’m sure
in from the wellness
that is not the only wellness
and fitness sector after
destination that was inspired
the passing of industry
by her work at the Ojai.”
icon, Sheila Cluff, the owner
A previous ISPA Board Member, Cluff was honoured
Californian destination spa,
by the wellness industry
The Oaks at Ojai, which
with multiple awards, such
she opened in 1977.
as the Spa Hall of Fame
PHOTO: @OAKSSPA/twitter
and founder of well-known
Cluff was a passionate fitness and wellness enthusiast throughout her life, which lead her to work as a school PE teacher, professional figure skater
■■ Sheila Cluff founded The Oaks At Ojai destination spa
award by the Washington Spa Alliance – alongside industry figures such as Deborah Szekeley – along with an ISPA Visionary Award. “She was one of the
(a hobby she continued into
people that always inspired
Sheila lived and breathed wellness, she was one of the people that inspired you to lead by example
her 80s), celebrity fitness instructor and a regular class teacher at Ojai later in her life.
me to try and lead by example,” said Gibson. Cluff’s passion for wellness
Industry figure and
was in part motivated by
Wellness Tourism Association
“It's with great sadness
and breathed wellness amd
her journey to recover from
president, Andrew Gibson,
that we see the passing of
was one of the 'influencers'
an injury without surgery.
paid tribute to Cluff, saying:
Sheila Cluff. Sheila lived
of Canyon Ranch during
More: http://lei.sr/9u3s2_B
Natasha Prybyla unveils GSN's COVID-19 Sustainability Guide to inspire businesses to become conscious consumers
G
SN Planet (GSN) has recently unveiled a COVID-19 Sustainability
At GSN, we believe that both personal and planetary wellness go hand in hand
Guide in response to within the spa and wellness
“We wanted to help
industry make well-informed,
provide guidance so that
to provide inspiration
environmentally- and socially-
decision-makers know what
and practical options for
conscious decisions.
to take into consideration
the global pandemic. The guide is designed
businesses and practitioners
■■ Natasha Prybyla, GSN Board member and owner of Sloco Health + Wellness in California
4
www.spabusiness.com
Natasha Prybyla, GSN Board
when making purchases
to evolve during the crisis
member, hopes the guide
when it comes to the
to focus on eco-friendly
helps inspire businesses
health and wellness of their
products and services, and
and individuals to become
employees and the earth.”
additionally offer alternative
conscious consumers.
Prybyla continued: “At
“When businesses
GSN Planet, we believe that
are in survival mode, it’s
both personal and planetary
revenue streams. Written by GSN’s Sustainability Task Force, the
esepcially hard to think about
wellness go hand in hand.”
guide’s goal is to help those
sustainability,” she said.
More: http://lei.sr/D4U9B_B
©Cybertrek Ltd 2020
sBinsider Issue 357
spa business insider Contents issue 357 People
06
News
08
News
12
Spa insights
21
Supplier news
PHOTO: ELEMIS
04
■■ Gabriel is progressing from her position as Elemis US president
We've had to pivot all our learnings from the past 30 years to future-proof Elemis
Elemis promotes Noella Gabriel to global president
E
lemis has appointed its
“We’ve had to pivot all our
co-founder and president
learnings from the last 30
of Elemis USA, Noella
years into transforming and
Gabriel, to global president,
future-proofing Elemis through
effective immediately.
a laser-focused digital-first
The decision is part
innovation with agility,”
of a wider leadership
said Gabriel, “we’ve found
reshuffle which sees Oriele
opportunities to accelerate
Frank, previously Elemis’
our global initiatives to ensure
UK managing director,
we become stronger and
appointed as chief product
stay ahead of the curve.”
and sustainability officer. Over the past 18 months
In her new role, Gabriel will oversee the US, UK and
as US president, Gabriel
EMEA directly through her
ensured the business
management team, as well
accelerated its growth and
as contributing strategically
digital-first strategy across
and operationally to the
the US through the transition
business performance
in ownership and subsequent
across Asia Pacific.
record period of growth.
More: http://lei.sr/c7d4m_B
sBinsider Issue 357
©Cybertrek Ltd 2020
Industry pays tribute after passing of wellness veteran, Sheila Cluff, Natasha Prybyla unveils GSN's COVID-19 Sustainability Guide to inspire businesses to become conscious consumers and Elemis promotes Noella Gabriel to global president
TPH to launch free CIBTAC course access, ISPA unveils exclusive webinars, The Refinery harnesses AR to launch avatar-based fitness PT app and Nobu to expand into Africa
Interior design team confirmed for Svart, SSA launches sustainable spa survey, remote mountain resort reveals mountain seclusion retreat and Elemis and Gharieni to debut in Irleand at Johnstown Estate
COVID-19 is helping hoteliers realise the value of spa, says Emlyn Brown and Banyan Tree announces globßal rollout of three new mental health initatives
The latest in products and innovation from La Rue Verte, Fashionizer Spa and Halomed
Sign up to Spa Business insider: Online: www.leisuresubs.com Email: subs@leisuremedia.com Tel: +44 (0)1462 471930 Annual subscriptions: International £114, UK £80 and UK students £42 @spabusinessmag Read Spa Business and Spa Business insider free online: www.spabusiness.com/archive www.spabusiness.com
5
spa & wellness news traininG
TPH to launch free CIBTAC course access Spa provider, The Product
“This offering allows us to
House (TPH), is announcing
give back to the industry, with
a new initiative to offer
the support of our partners,
free access to CIBTAC’s
experts and educators, at a
Spa & Salon Management
time it is most needed,” said
Course Level 4 Diploma,
Janette Watts, TPH founder.
in partnership with Professional Beauty.
Learning Community to
be awarded to up to 50
support the spa industry in
successful candidates
the GCC and help members
following an application
upskill by offering free access
process, providing them
to the BABTAC Anatomy and
access to over 200 hours
Physiology course. Now, TPH
of online lectures and over
is on its way to certifying
200 hours of self-study. The
nearly 200 therapists.
course takes approximately six months to complete. Registration will begin at
PEXELS/ARTEM PODREZ
The free admission will
During lockdown, TPH already launched a Spa
■■ Free admission will be awarded to up to 50 applicants
The new spa management diploma initiative will be part of TPH’s Learning Community
the end of October and the
and be sponsored by a
course will be launched at
selection of industry leaders
the Professional Beauty Show
and TPH brand partners.
GCC in February 2021.
More: http://lei.sr/w2q7k_B
This offering allows us to give back to the industry Janette Watts
technology
PHOTO:ALFI/The refinery
The Refinery harnesses AR to launch avatar-based PT app Boutique gym operator, The Refinery E9, has launched a personal trainer (PT) service with a twist, by offering customers the opportunity to take part in exercise sessions led by an avatar.
■■ The app creates either a unique yoga or HIIT class
Utilising motion capture, 3D and augmented-reality (AR) technology, 'Alfi'
create the unique content, complete with
is a virtual PT, created in partnership with
synchronised music and voiceovers.
Unicorn XP and Riverswave Developers. Using an algorithm, the app creates
We've created a visually striking, avatar led, algorithmic fitness app Zoe Bertali
6
www.spabusiness.com
Zoe Bertali, Alfi co-founder said: “We've created a visually striking,
a unique fitness class of either HIIT
avatar-led, algorithmic fitness app
or yoga, also offering a posture
which allows us to create bespoke
clinic for technical perfection.
classes in seconds, compared to
The class is then presented by Alfi the avatar, using 3D motion clips to
scrolling through 100s of videos.” More: http://lei.sr/x9y7y_B
©Cybertrek Ltd 2020
sBinsider Issue 357
spa business insider MEET the team
webinars
For email use: fullname@leisuremedia.com
ISPA unveils exclusive webinars ISPA has revealed it will host
and featured speaker, author
a new virtual education series,
and business visionary,
called Shine On, featuring
Tanya Chernova, in a town
Editorial director
leading industry voices sharing
hall-style panel discussion.
Liz Terry +44 (0)1462 431385
The Shine On Series will be
their insights on a range of subjects critical to the
available live and on-demand
industry’s present and future.
exclusively for ISPA members. Anyone at a member property
Spa Business editor
instalment every month
or business can attend as
Katie Barnes
leading up to the 2021 ISPA
a benefit of membership,
Conference & Expo in Phoenix,
but the series will not be
Arizona, on 10-12 May.
available on Facebook Live or
ISPA will hold one
The series’ first instalment took place on 27 October a
+44 (0)1462 471925
on ISPA's YouTube channel.
Publisher
More: http://lei.sr/D2X2t_B
Astrid Ros +44 (0)1462 471911
Head of news
Tom Walker +44 (0)1462 431385
SHUTTERSTOCK/Balate dorin
Journalist
Megan Whitby +44 (0)1462 471906
Web
■■ Nobu is planning to open a 'lifestyle destination' in Marrakech
Tim Nash +44 (0)1462 471917
EXPANSION
Nobu to expand into Africa Global lifestyle brand Nobu
of the Nobu Hotel Ibiza Bay)
Hospitality, founded by Robert
and Nobu Hospitality.
De Niro, Nobu Matsuhisa
Transformed into a luxury
and Meir Teper, is continuing
lifestyle destination, the
its global expansion with
hotel will house 2,000sq m
a new luxury destination
of spa and fitness facilities,
in Marrakech, Morocco,
a selection of dining venues,
scheduled to open Q3 2021.
rooftop spaces and indoor
The 71-key Nobu Hotel Marrakech is a collaboration
and outdoor swimming pools. Nobu’s expansion is
between Hivernage Collection,
forging ahead, with the group
MC Hotels, (the owners of
preparing to open its second
Nobu Hotel Marbella, Marbella
London hotel in November.
Club Hotel and joint owners
More: http://lei.sr/v7x5c_B
sBinsider Issue 357
©Cybertrek Ltd 2020
Spa Business insider is published fortnightly by The Leisure Media Company Ltd, Portmill House, Portmill Lane, Hitchin, Herts SG5 1DJ, UK. The views expressed in this publication are those of the author and do not necessarily represent those of the publisher The Leisure Media Company Ltd. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by means, electronic, mechanical, photocopying, recorded or otherwise, without the prior permission of the copyright holder, Cybertrek Ltd. Printed by Preview Cromatic Ltd. Distributed by Royal Mail Group Ltd and Whistl Ltd in the UK and Total Mail Ltd globally. ©Cybertrek Ltd 2020. ISSN: Print: 1753-3430 Digital: 2397-2408 Subscribe to Spa Business and Spa Business insider at to www.leisuresubs. com, email: subs@leisuremedia.com or call +44 1462 471930.
www.spabusiness.com
7
spa & wellness news DESIGN
Interior design team confirmed for Svart Svart, the world’s first
and zero waste within the
energy-positive hotel, has
first five years of operation.
appointed award-winning
Denmark-based design
Danish designers Space
studio Space Copenhagen,
Copenhagen to create the
founded by Peter Bundgaard
property’s interior design.
and Signe Bindslev Henriken with masterminding the entire
Svart will be located in Arctic
interior vision for Svart.
Norway at the base of the
“The design aesthetic
Svartisen glacier and will
does not seek to mimic or
house an indoor-outdoor spa –
filter the magnificence of the
designed by spa and wellness
Norwegian landscape, but
consultant Felicity Leahy,
to be a humble backdrop to
as well as four restaurants,
it,” explained Bundgaard.
The glass-fronted, circular
“The building itself – an – will become a portal
property will float on stilts
dedicated to enhancing
above the Holandsfjorden
human connection to
fjord and is scheduled to open
nature, the seasons
in late 2022. It aims to be
and to time itself.”
fully off-grid, carbon-neutral
More: http://lei.sr/P9u7M_B
e
unbroken, seamless circle
Co
pe
nh
ag e n
pa c
a design laboratory.
■■ Svart will be suspended on stilts in the Holandsfjorden fjord
o: S
an education centre and
PHOTO:Snohetta
in 2005, has been charged
architect firm Snøhetta,
P h ot
Designed by the Norwegian
The design is a humble backdrop to the magnifcent landscape Peter Bundgaard
programming PHOTO: Aristi mountain Resort & Villas
Remote mountain resort reveals seclusion retreat Luxury Greek destination, Aristi Mountain Resort & Villas, has launched an exclusive seclusion programme designed for guests looking for a remote wellbeing escape.
The new retreat is designed for guests looking for a remote wellbeing escape
Located in the concealed mountain region of West Zagori, Aristi Resort's
are invited to unwind after a day’s
private guided tour of local historical
exploring at the resort’s spa, featuring
sites, including an abandoned
expansive panoramic views out
monastery situated on the edge of
across the mountains and woods.
Guests are also taken on a water
www.spabusiness.com
Throughout the retreat, guests
seclusion programme features
the deepest gorge in the world.
8
■■ The Greek resort is surrounded by mountains
The package costs €225 (US$265, £204) per person, in
rafting trip down the Voidomatis River –
addition to accommodation.
claimed to be the cleanest river in Europe.
More: http://lei.sr/Y9R9n_B
©Cybertrek Ltd 2020
sBinsider Issue 357
SUSTAINABILITY
SSA launches sustainable spa survey The Sustainable Spa
“Launching this survey
Association (SSA) is launching
is the best way for us to
a first-of-its-kind global
reach out on a large scale
survey into sustainability
and ask vital questions to
in the spa industry.
spa operators,” said Lucy
The survey is designed
Brialey, SSA co-founder.
for spa team members and
“The more people who
has been created to gain
take part the better we
insight into current global spa
can listen, assess and
behaviour, levels of knowledge
respond in a way that will be
and implementation of
productive and impactful.”
sustainability concepts.
organisation’s goals for the
This is the best way for us to reach out to spa operators to ask vital questions
industry in the year ahead.
Lucy Brialey
According to the SSA, the results will help to form the basis and focus of the
NEW DATE.
Sponsored by Comfort Zone, the survey will be
NEW LOCATION.
open for responses until 26 November 2020, with results published in January 2021. More: http://lei.sr/f3T7j_B
SAME SHINE.
expansion
PHOTO: THE JOHNSTOWN ESTATE
Elemis and Gharieni to debut in Ireland at Johnstown Estate Luxury Irish spa resort, The Johnstown Estate, in County Meath, has invested €3.5m ■■ The spa has been nearly doubled in size
(US$4.13m, £3.18m) in creating a new spa nearly OW
NE
STATE
P H OTO:
Located at an original 18th-century Georgian
expanded, now covering approximately 1,300sq m with a new outdoor rooftop
TH
early November 2020.
N
ST
EJ
facility, scheduled to launch
OH
twice the size of its previous
experience and thermal suite, plus 15 treatment
Residence, the new spa is
rooms including a Rasul,
being upgraded with a variety
mineral treatment bath and
of new wellness experiences
couples’ treatment room. to leave their stresses
flagship Irish spa for British and luxury spa equipment supplier, Gharieni. The existing spa has been completely remodelled and sBinsider Issue 357
MAY 10–12 PHOENIX, AZ
“We'd like to allow clients
and will also become the product house, Elemis,
2021 ISPA CONFERENCE & EXPO
Clients can safely enjoy uninterrupted bliss at the new spa Anthony Smiddy
©Cybertrek Ltd 2020
behind and safely enjoy some uninterrupted bliss at the new spa,” said Anthony Smiddy, GM at The Johnstown Estate. More: http://lei.sr/R2U7R_B
attendispa.com
spa & wellness news pipeline
Hyatt unveils plans for retreat in St Lucia Hyatt Hotels has revealed
The resort will encompass
plans to unveil a luxury
two hilltops and command
Carribean resort in St Lucia,
panoramic views of St
scheduled to open in 2023.
Lucia’s famous volcanic
The company announced
spires – called Gros Piton and Petit Piton – both classified
entered into a management
as world heritage sites.
agreement with Terra Tour
Guests will be offered three
Service Resorts (TTS
restaurants and more than
Resorts) – a private investor
23,000sq ft of dynamic event
in tourism and hospitality
spaces, plus a kid’s club
– for the first Hyatt-branded
and activity centre, retailing
hotel in St Lucia.
and a screening room.
Grand Hyatt St Lucia will
SHUTTERSTOCK/KENTAYLORDESIGN
that a Hyatt affiliate has
“Set to be the premier
be a 345-key new-build resort
luxury resort in St. Lucia,
located on the southwestern
the new Grand Hyatt hotel
corner of the island, featuring
is expected to provide both
an 8,000sq ft destination
leisure and business guests
spa and fitness centre, as
with superior service within a
well as three swimming
multicultural backdrop,” said
pools, all designed to connect
Camilo Bolaños, Hyatt’s VP of
guests with their physical
development and real estate.
and mental wellbeing.
More: http://lei.sr/y7V6H_B
■■ The resort will offer views of St Lucia’s famous volcanic spires
Hyatt St Lucia will provide superior service within a multicultural backdrop Camilo Bolaños
DESIGN
3XN design Denmark's first climate-positive hotel with spa PH
O: OT
3 XN
In 2021, the Hotel Green Solution House PHOTO:3XN
(Hotel GSH), on the Danish island of Bornholm will welcome a brand new wing, built, clad and insulated using wooden materials that will be both
■■ Hotel GSH's new wing will house a rooftop spa
CO2 neutral and climate positive. Currently under construction, the
says Kasper Guldager Jensen, 3XN
a rooftop spa and conference room,
partner and founder of GXN.
and is being designed by the same
This architecture combines good design and good business Kasper Guldager Jensen
10
www.spabusiness.com
good design and good business,”
groundbreaking 24-key wing will feature
The new hotel wing will also
team that originally built Hotel GSH in
upcycle waste products created from
2015 – Danish architecture firm 3XN
construction offcuts, while debris from
and its in-house green thinktank, GXN.
local granite quarries will be used to
“The idea is simple, we believe that climate-positive architecture combines
decorate the conference rooms. More: http://lei.sr/F8y2W_B
©Cybertrek Ltd 2020
sBinsider Issue 357
Solo Beauty – Workington, Cumbria
There’s nothing more rewarding than helping to achieve the vision and dreams of a successful business. Working with Amelia Wilson Interiors on the Solo Beauty project gave us the opportunity to showcase some of our finest furniture. Owner Kerry Hayston chose the REM Dream Pedispas, Florence Nail Bars and Futura Seating for her stunning Workington Beauty Salon.
t: 01282 619 977 e: sales@rem.co.uk w: www.rem.co.uk
Spa Insights
A new perspective COVID-19 is helping hoteliers recognise the value of spa revenues, with opportunities for operators to grow local and resort markets, according to Emlyn Brown
A
ccor’s global vice president of wellbeing, emlyn Brown, believes that the COVID-19 pandemic has provided a platform for hotel spas in city locations to leverage the local market and
become a crucial driver of revenue.
European spa market speaking in a recent webinar hosted by We Work Well, Brown reported that as markets have begun to recover, Accor’s remote european resort locations have fared well. This is due to the allure of a return to nature, a secluded location and the promise of a focus on wellness. “From an industry point of view, this is great because spas are receiving more recognition as a revenue driver across these resorts,” said Brown. However, he proceeded to explain Accor's global vicepresident of wellbeing
PHOTO:AccOr
■■ Emlyn Brown is
that the COVID-19 pandemic has significantly disrupted business at Accor’s european city spa locations. “Our city locations are a completely different story, because previously
We've got to address thing such as surge pricing on weekends vs week days
they relied mainly on revenue from internal guest capture, but now because european cities are so flat with tourism, our city spa locations have got to compete in a well established local day spa market.”
12 26
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©Cybertrek Ltd ©Cybertrek 2020 Ltd sBinsider 2020 Issue 357
hotel city spas have an edge over day spas
Even though tourism isn't what it was, the hotel spa's advantage is still there if you leverage it in the right way Brown responded by saying that
But, he argued that there is an
they already are: “We’re seeing
opportunity for these city spas
hotel groups react positively, and I
to stand out, which requires a
believe city spas will be seen as a
‘completely different headspace’
much more important attraction to
focused on CRM, marketing and a
draw people into hotels," he said.
strong presence on social media. “The good news is that these luxury properties have an edge and can
“The next step is for these locations to become commercially viable. "This means they've got to begin
offer things that day spas can’t – for
addressing things such as pricing
example, hotels are more open to
in comparison to local competitors,
creating overarching wellness packages,
increasing the importance of retail
plus they’ve got the option of strong
yield and definitely look at surge
commercial planning to help them
pricing on weekends vs week days.
maximise advantages by expanding
“even though tourism isn’t what
wellness and wellbeing into other parts
it was, the hotel spa’s advantage
of the location, such as the restaurants.”
is still there if you set about
Hoteliers' response
■■ Brown reccomends tackling pricing in comparison to local day spa competitors
leveraging it in the right way.” Brown wrapped up by urging
Webinar host, Lisa starr, quizzed
city hotel spas to take action as
Brown on whether he thought hoteliers
soon as possible: “Now is a time
would get on board with leveraging
to set commercial values for long-
the local market in this way.
term success,” he concluded. ●
sBinsider Issue 357Issue ©Cybertrek 357 Ltd ©Cybertrek 2020 Ltd 2020
SHUTTErTSOcK/GPOInTSTUDIO
The opportunity
www.spabusiness.com
27 13
SHUTTErSTOcK/ SyDA PrODUcTIOnS
■■ Brown believes
art of cryo
.com
TO
:B
n yA An
TrE
E G rO
UP
PH
O
Spa Insights
As leaders, we can only truly look after our guests when we look after our associates Ho Renyung, VP of Banyan Tree brand HQ
Taking some headspace Banyan Tree has announced plans for a global rollout of a host of new staff mental health initiatives
B
anyan Tree Group is rolling out three group-wide initiatives to promote wellbeing, in particular mental health, during COVID-19 and beyond.
Leading by example The group is advocating that more corporate leaders invest in mental health and heed the WHO’s call to address this historically neglected area. Banyan Tree has begun by revamping its group wide staff training modules
PHOTO:BAnyAn TrEE
■■ Banyan Tree is ensuring its focus on supporting mental health applies to its staff, as well as its guests
16 28
www.spabusiness.com
to be inspired by empathy, positive psychology and mindfulness-based stress reduction (MBsR). The new modules build in an experiential learning and facilitative approach. “As leaders, we can only look after our guests when we look after our associates,” said Ho Renyung, VP of ©Cybertrek Ltd ©Cybertrek 2020 Ltd sBinsider 2020 Issue 357
PHOTO:BAnyAn TrEE
■■ Banyan Tree employs over 10,000 associates globally
We initally developed the index as a form to assess the lifestyle of guests, but we believe this should be extended to our team brand HQ and daughter of Banyan
more on individual wellbeing. It’s
Tree founder, Ho Kwon Ping.
planning to roll out an Organisational
“While these initiatives were
Wellbeing Index for its 10,000
conceived pre-COVID-19, it's only
associates, with a set of 64 questions
elevated their importance.”
on lifestyle practices, based on
Remote support
Banyan’s eight pillars of wellbeing. “We initially developed the index as a
In addition, the group is laying the
form to assess the lifestyle of our guests,
groundwork to support associates’
but we believe this should be extended
wellbeing with the launch of
to our team,” explained Lee Woon
Project T – a teletherapy service
Hoe, executive director of wellbeing.
which partners with externally-
After associates at a property
certified wellbeing practitioners.
fill in the details, Banyan Tree will
■■ Lee Woon Hoe, Banyan Tree's
then accumulate the results to
executive director of wellbeing
Available in english, Chinese or Thai languages, staff can benefit
pinpoint overall trends, strengths and
from complimentary professional
weaknesses in employee wellbeing
sessions to learn stress management
and work with hotel management
techniques, to apply at work and home.
to suggest appropriate guidelines
In-house action
and training to address issues. Lee’s trialled the index at three
Banyan Tree has also pivoted its usual
properties so far and plans to launch
annual associate survey to focus
it on a group-wide level by 2021.●
sBinsider Issue 357Issue ©Cybertrek 357 Ltd ©Cybertrek 2020 Ltd 2020
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PROMOTION
Specialised touchless treatments allow spas to offer clients exceptional experiences while still delivering on strict hygiene regulations, maximising the experience for the guest and profit for the spa
The Gharieni CELLISS uses aspiration and percussion to treat hips and thighs
THE power OF touchless
E
Spa and wellness innovator, Sammy Gharieni, reveals how his on-trend products are perfect for delivering high-value touchless treatments
ven before the pandemic, one of the biggest challenges facing wellness operators was finding therapists with the necessary skills and knowledge to ensure consistent quality of treatments. Now, with new touchless technology from Gharieni, it’s possible to offer a high standard of treatments at all times, with the added benefit of these being COVID-19 compliant. While therapists must be fully available for clients during normal treatments, touchless technology reduces service time, so several clients can be served by one therapist at once, according to CEO and founder of Gharieni Group, Sammy Gharieni, who believes touchless has huge potential to drive the success of spa and wellness businesses. “Specialised touchless treatments allow spas to offer exceptional experiences while still delivering on strict hygiene regulations,” he says, “Touchless maximises the experience for the guest and the profit for the spa.
Developing a hybrid model “Another great opportunity is combining touchless applications with traditional treatments, such as facials, pedicures and manicures,” he explains. “This allows operators to develop their own protocols, add more interesting treatments to the menu and differentiate themselves from other operators. It also increases earnings per hour.
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“If we understand a spa visit as a holistic wellness experience,” says Gharieni, “there are not many differences in service between a hands-on treatment and a touchless treatment – guests can still be pampered and enjoy their spa time, it’s just the treatment that’s different. “The quality of the treatment is not worse – to the contrary, all our touchless technologies are made of the highest quality materials and deliver consistently high-quality treatments,” he says. Sammy Gharieni
Smart add-ons “Our philosophy has always been to integrate technologies that relieve therapists and turn simple treatments into an experience, through smart add-ons,” he says. “Many of our innovations can be used on a touchless basis or in conjunction with an intervention from a therapist, or both. “For example, you can combine a manicure or pedicure with lying on the Spa.Wave System, or if the MLX i3Dome is used as a pure Infrared treatment without the PLT device on the head section, it can be combined with a facial. “The PLT device can be used as a stand-alone (even without the iDome) on any spa table and can be combined with treatments for the legs or upper body. “The possibilities are endless,” says Gharieni, “and give each spa the scope to develop their own signature treatments to make their spa menu more interesting and raise their earnings per hour.” Find out more at www.gharieni.com ©Cybertrek Ltd 2020
sBinsider Issue 357
NEXT GENERATION PRODUCTS
The Gharieni product line contains a number of key pieces of equipment which can be used individually, or in combination, to add touchless treatments to your spa menu
The Gharieni Spa.Wave The Gharieni Spa.Wave is a computer-controlled acoustic and vibrational therapy that trains the brain to relax and benefit from deep relaxation techniques. Using specific vibrations and binaural audio frequencies, the Spa. Wave System makes it possible for even the busiest minds to achieve deep levels of relaxation in a 30 or 60 minute therapy session while lying on a heated water cushion. During the treatment, built-in transducers act on the body through gentle vibrations, while binaural sound compositions slow the brain waves via stereo headphones. After a treatment the client feels relaxed and the body clock is adjusted.
The MLX Quartz The MLX Quartz treatment bed can also be offered as a touchless treatment. In addition to the optional scent
Triple Detox Therapy MLX i³Dome The award-winning, Triple Detox Therapy MLX i³Dome combines Far Infrared Technology (FIR), with plasma and light, to offer three ultra-effective detox treatment methods in one. Once the client is safely seated, the dome is closed and the PLT device is positioned over the head. From that point, the MLX i³Dome operates completely independently. While Gharieni FIR-technology stimulates and warms the body with long-wave infrared rays through the MLX iDome, the additional Plasma- and Light-Therapy device (PLT) at the head section provides visible skin rejuvenation and detoxification after only one session. ROI: 2x60m (€50) + 1x30m (€30) a day Payback time: 8.2 months
diffuser, which activates the olfactory senses, the dynamic flow system offered as an option on the MLX Quartz is a real alternative to full-touch treatments. The system simulates a massage with wave-like movements in the back area. The client is cocooned in warm quartz and cosy linen and enjoys the gentle massage without the touch of a therapist.
Gharieni CELLISS CELLISS is a unique slimming machine based on the patented Total Slimming System (TSS), a non-invasive aspiration/percussion process that
the client’s needs – once the treatment is underway, it does not require any further intervention from therapists. The Gharieni CELLISS helps
simultaneously treats thighs and hips, as well as buttocks or abdominals,
to reduce the orange-peel effect, while slimming and shaping thighs,
depending on the prone position. After the client is lying comfortably on the Gharieni CELLISS, individual programmes can be started at the touch of a button, with each one customised to
redesigning the silhouette and smoothing the skin’s texture. ROI: 6 x CELLISS treatments per day @ €50 = monthly revenue of €9,000 Payback time: 4.9 months l spabusiness.com issue 3 2020 49
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SUPPLIER NEWS
For the latest supplier news and company information, visit
spa-kit.net
Suppliers tell Spa Business insider about their latest product, design and technology launches
■■ La Rue Verte was created by Hashtag Organics – a company developing CBD-based products for the UK and international market
La Rue Verte offering UK’s first CIBTAC-accredited CBD cosmetology courses
L
a Rue Verte has announced
Verte luxury skincare. In light
excited to have developed
it’s the UK’s first luxury
of recent events, the courses
it further through the
CBD skincare line to be
are now fully available through
treatments which are now
online distance learning.
on offer to the spa sector.”
CIBTAC-accredited. La Rue Verte is the brainchild of
■■ Emma O'Neil, La Rue Verte founder
La Rue Verte and its
Hashtag Organics - a company
a variety of techniques with a
treatments debuted at Kimpton
developing CBD-based products
systematic layered application
Blythswood, Scotland, with other
for the UK and international
process for a potent, results-
spas soon to be announced.
market. coressit rehenis del
driven experience. They also
endae ipsantio istibus et eate
include guided meditations,
of seven products – serum,
essime ne si apiet ut est
claimed to deliver an improved
creme, lotion, body balm,
iditas estrume endeles di alia
state of both mental and
tincture oil, face mask and
voluptam et pos doluptatus
physical wellbeing.
bath bomb – and is claimed to
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The skincare range consists
Emma O’Neil, company
feature the highest level of CBD
founder, said: “La Rue Verte
per unit of any professional CBD
academy has introduced the
is the result of three years
spa skincare line in the UK.
newly-accredited CBD Facial and
of intense research and
CBD Body Massage courses,
development in the CBD
both incorporating La Rue
industry and we’re really
Hashtag Organics’ training
sBinsider Issue 357
Both treatments combine
©Cybertrek Ltd 2020
spa-kit la rue verte http://lei.sr/N5y2e_B
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SUPPLIER NEWS Fashionizer Spa rolls out new tunic style and PPE
L
uxury spa uniform designer, Fashionizer Spa, has shifted production and is developing
a range of PPE uniforms, products and equipment, to keep spa therapists protected from head to toe, in response
■■ Fashionizer Spa's latest launch – the Minkar Spa Tunic
to the global pandemic.
■■ Debbie Leon, Fashionizer Spa founder
Its new PPE collection
Fashionizer Spa has also
includes protective aprons,
unveiled a brand new uniform
company’s successful organic
wrap tunics and matching
– called the Minkar Spa Tunic.
Cotton Performance (CPF) range.
trousers made from hydrophobic PPE-standard fabric. The range also includes
Developed during
The uniform joins the
The eco-friendly CPF range is
lockdown, the new style has
breathable, hypo-allergenic, and
been designed with safety
treated with an anti-bacterial
three-layer washable face
modifications and consists
and hydrophobic finish.
masks and reusable anti-fog
of a clean streamlined
face shields with adjustable
garment in white with no
elastic head ropes.
pockets and few details.
spa-kit FASHIONIZER SPA http://lei.sr/T6F2Q_B
Halomed unveils Halovita to support respiratory health
S
alt therapy equipment
and in commerical wellness
of gently cleansing the
supplier, Halomed,
and aesthetic centres.
respiratory system and
has introduced a
Halotherapy is becoming
new halogenerator –
increasingly popular in the
called the HaloVita.
industry as its well known
The new addition to
strengthing users’ respiratory health and wellness. “We’re delighted to
for it’s respiratory and
make salt therapy more
Halomed’s collection is
antimicrobial properties,
accessible to everyone with
designed for convenient
and according to Halomed,
Halovita,” said Elena Penskih,
salt therapy both at home
the Halovita is capable
HalomedTrading kft CEO and Halomed UAB co-founder.
■■ Elena Penskih,
“Respiratory health is
co-founder
particularly important for city residents as they don’t
minutes each day and claims
always have access to clean
the powerful effects of one
air. But with our personal
session can be compared to a
halotherapy device, healthy
full day in a natural salt cave.
air can be delivered to
Halovita devices are
any home, aesthetic clinic
being sold for approxiamtely
or spa centre, to improve
€1080, VAT included
respiratory health, clear the
(US$1,258, £987).
skin and calm the mind.” Halomed recommends ■■ The Halovita is claimed to help support respiratory health
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using the new product for 20
spa-kit Halomed http://lei.sr/E7B8q_B
©Cybertrek Ltd 2020
sBinsider Issue 357
spa business insider
WEB ADDRESS BOOK Connect with spa organisations from around the world. We welcome your entries – write to spateam@leisuremedia.com Asia-Pacific Spa & Wellness Coalition (APSWC) ■■ www.apswc.org
Association of Malaysian Spas (AMSPA) ■■ www.amspa.org.my
Bali Spa and Wellness Association ■■ www.balispawellness-association.org
Brazilian Spas Association ■■ www.abcspas.com.br
Bulgarian Union for Balneology and Spa Tourism (BUBSPA)
Romanian Spa Organization
■■ www.deutscher-heilbaederverband.de
■■ www.romanian-spas.ro
Green Spa Network (GSN)
Salt Therapy Association
■■ www.greenspanetwork.org
■■ www.salttherapyassociation.org
Hungarian Baths Association
Serbian Spas & Resorts Association
■■ www.furdoszovetseg.hu/en
Hydrothermal Spa Forum ■■ www.hydrothermal-spa-forum.net
The Iceland Spa Association ■■ www.visitspas.eu/iceland
■■ www.bubspa.org
The International Medical Spa Association
Association of Spas of the Czech Republic
International Sauna Association
■■ www.dayspaassociation.com/imsa
■■ www.jedemedolazni.cz
■■ ww.saunainternational.net
The Day Spa Association (US)
International Spa Association (ISPA)
■■ www.dayspaassociation.com
Estonian Spa Association
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German Spas Association
■■ www.experienceispa.com
■■ www.serbianspas.org
South African Spa Association ■■ www.saspaassociation.co.za
Spanish National Spa Association ■■ www.balnearios.org
Spa and Wellness Association of Africa (SWAA) ■■ www.swaafrica.org
Spa Association of India ■■ www.spaassociationofi ndia.in
Spa & Wellness International Council ■■ www.1swic.ru
■■ www.estonianspas.eu
Irish Spa Association
European Historic Thermal Towns Association
■■ www.irishspaassociation.ie
The Sustainable Spa Association (SSA)
Japan Spa Association
■■ www.sustainablespas.org
■■ www.ehtta.eu
■■ www.j-spa.jp
Taiwan Spa Association
European Spas Association
Leading Spas of Canada
■■ www.tspa.tw
■■ www.espa-ehv.com
■■ www.leadingspasofcanada.com
Thai Spa Association
Federation of Holistic Therapists (FHT)
National Guild of Spa Experts Russia
■■ www.thaispaassociation.com
The UK Spa Association
■■ www.fht.org.uk
■■ www.russiaspas.ru
■■ www.spa-uk.org
French Spa Association (SPA-A)
Portuguese Spas Association
Ukrainian SPA Association
■■ www.spa-a.org
■■ www.termasdeportugal.pt
■■ www.facebook.com/UASPA
www.spabusiness.com
©Cybertrek Ltd 2020
sBinsider Issue 357