Spa Business Insider Issue 357

Page 1

spa business insider Jobs start on page 27

2 november - 13 november 2020 Issue 357

A Spa Business publication

Lanserhof Sylt opening in 2021 Medical spa brand, Lanserhof, is continuing to grow its footprint, with construction well underway for its new €100m resort on the island of Sylt in northern Germany. The destination’s topping-out ceremony took place on 2 October 2020 and signifies a milestone in the build. In addition to the signature PHOTO: Ingenhoven Architects

LANS Med Concept, the focus of rehabilitation for acute and chronic disease, as well as the treatment of respiratory and skin diseases. Lanserhof Sylt will also offer a 5,000sq m treatment facility complete

PHOTO:BLOOM IMAGES

Lanserhof Sylt will be on cardiac

■■ Lanserhof Sylt is due to open in 2021

with a spacious spa area featuring saunas, steam baths, relaxation area and indoor and outdoor pool, with a

“Architecturally, the special thing about the buildings on the island is

sun terrace hidden in the dunes.

that they have big overhanging reed

Built on former military officers' barracks, the construction and design of

roofs, ” he said, “Sylt is a beautiful

Lanserhof Sylt are under the direction of

island and a very prestigious place;

architect, Christoph Ingenhoven, who has

like the Hamptons of Germany.”

designed the company's other locations.

More: http://lei.sr/9C4F2_B

PEOPLE

Celebrating the life of the founder of the Oaks at Ojai

Christoph Ingenhoven

PROGRAMMING

Industry pays tribute to wellness veteran, Sheila Cluff

p4

OPINION

Remote mountain resort offers seclusion retreat Zagori mountain resort launches wellbeing escape

Sylt is a beautiful and prestigous place; like the Hamptons of Germany

COVID-19 is helping hoteliers realise the value of spa

p8

Emlyn Brown shares more on the European market

p12


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spa people Industry pays tribute after passing of wellness veteran, Sheila Cluff

T

ributes have been flowing

my time there and I’m sure

in from the wellness

that is not the only wellness

and fitness sector after

destination that was inspired

the passing of industry

by her work at the Ojai.”

icon, Sheila Cluff, the owner

A previous ISPA Board Member, Cluff was honoured

Californian destination spa,

by the wellness industry

The Oaks at Ojai, which

with multiple awards, such

she opened in 1977.

as the Spa Hall of Fame

PHOTO: @OAKSSPA/twitter

and founder of well-known

Cluff was a passionate fitness and wellness enthusiast throughout her life, which lead her to work as a school PE teacher, professional figure skater

■■ Sheila Cluff founded The Oaks At Ojai destination spa

award by the Washington Spa Alliance – alongside industry figures such as Deborah Szekeley – along with an ISPA Visionary Award. “She was one of the

(a hobby she continued into

people that always inspired

Sheila lived and breathed wellness, she was one of the people that inspired you to lead by example

her 80s), celebrity fitness instructor and a regular class teacher at Ojai later in her life.

me to try and lead by example,” said Gibson. Cluff’s passion for wellness

Industry figure and

was in part motivated by

Wellness Tourism Association

“It's with great sadness

and breathed wellness amd

her journey to recover from

president, Andrew Gibson,

that we see the passing of

was one of the 'influencers'

an injury without surgery.

paid tribute to Cluff, saying:

Sheila Cluff. Sheila lived

of Canyon Ranch during

More: http://lei.sr/9u3s2_B

Natasha Prybyla unveils GSN's COVID-19 Sustainability Guide to inspire businesses to become conscious consumers

G

SN Planet (GSN) has recently unveiled a COVID-19 Sustainability

At GSN, we believe that both personal and planetary wellness go hand in hand

Guide in response to within the spa and wellness

“We wanted to help

industry make well-informed,

provide guidance so that

to provide inspiration

environmentally- and socially-

decision-makers know what

and practical options for

conscious decisions.

to take into consideration

the global pandemic. The guide is designed

businesses and practitioners

■■ Natasha Prybyla, GSN Board member and owner of Sloco Health + Wellness in California

4

www.spabusiness.com

Natasha Prybyla, GSN Board

when making purchases

to evolve during the crisis

member, hopes the guide

when it comes to the

to focus on eco-friendly

helps inspire businesses

health and wellness of their

products and services, and

and individuals to become

employees and the earth.”

additionally offer alternative

conscious consumers.

Prybyla continued: “At

“When businesses

GSN Planet, we believe that

are in survival mode, it’s

both personal and planetary

revenue streams. Written by GSN’s Sustainability Task Force, the

esepcially hard to think about

wellness go hand in hand.”

guide’s goal is to help those

sustainability,” she said.

More: http://lei.sr/D4U9B_B

©Cybertrek Ltd 2020

sBinsider Issue 357


spa business insider Contents issue 357 People

06

News

08

News

12

Spa insights

21

Supplier news

PHOTO: ELEMIS

04

■■ Gabriel is progressing from her position as Elemis US president

We've had to pivot all our learnings from the past 30 years to future-proof Elemis

Elemis promotes Noella Gabriel to global president

E

lemis has appointed its

“We’ve had to pivot all our

co-founder and president

learnings from the last 30

of Elemis USA, Noella

years into transforming and

Gabriel, to global president,

future-proofing Elemis through

effective immediately.

a laser-focused digital-first

The decision is part

innovation with agility,”

of a wider leadership

said Gabriel, “we’ve found

reshuffle which sees Oriele

opportunities to accelerate

Frank, previously Elemis’

our global initiatives to ensure

UK managing director,

we become stronger and

appointed as chief product

stay ahead of the curve.”

and sustainability officer. Over the past 18 months

In her new role, Gabriel will oversee the US, UK and

as US president, Gabriel

EMEA directly through her

ensured the business

management team, as well

accelerated its growth and

as contributing strategically

digital-first strategy across

and operationally to the

the US through the transition

business performance

in ownership and subsequent

across Asia Pacific.

record period of growth.

More: http://lei.sr/c7d4m_B

sBinsider Issue 357

©Cybertrek Ltd 2020

Industry pays tribute after passing of wellness veteran, Sheila Cluff, Natasha Prybyla unveils GSN's COVID-19 Sustainability Guide to inspire businesses to become conscious consumers and Elemis promotes Noella Gabriel to global president

TPH to launch free CIBTAC course access, ISPA unveils exclusive webinars, The Refinery harnesses AR to launch avatar-based fitness PT app and Nobu to expand into Africa

Interior design team confirmed for Svart, SSA launches sustainable spa survey, remote mountain resort reveals mountain seclusion retreat and Elemis and Gharieni to debut in Irleand at Johnstown Estate

COVID-19 is helping hoteliers realise the value of spa, says Emlyn Brown and Banyan Tree announces globßal rollout of three new mental health initatives

The latest in products and innovation from La Rue Verte, Fashionizer Spa and Halomed

Sign up to Spa Business insider: Online: www.leisuresubs.com Email: subs@leisuremedia.com Tel: +44 (0)1462 471930 Annual subscriptions: International £114, UK £80 and UK students £42 @spabusinessmag Read Spa Business and Spa Business insider free online: www.spabusiness.com/archive www.spabusiness.com

5


spa & wellness news traininG

TPH to launch free CIBTAC course access Spa provider, The Product

“This offering allows us to

House (TPH), is announcing

give back to the industry, with

a new initiative to offer

the support of our partners,

free access to CIBTAC’s

experts and educators, at a

Spa & Salon Management

time it is most needed,” said

Course Level 4 Diploma,

Janette Watts, TPH founder.

in partnership with Professional Beauty.

Learning Community to

be awarded to up to 50

support the spa industry in

successful candidates

the GCC and help members

following an application

upskill by offering free access

process, providing them

to the BABTAC Anatomy and

access to over 200 hours

Physiology course. Now, TPH

of online lectures and over

is on its way to certifying

200 hours of self-study. The

nearly 200 therapists.

course takes approximately six months to complete. Registration will begin at

PEXELS/ARTEM PODREZ

The free admission will

During lockdown, TPH already launched a Spa

■■ Free admission will be awarded to up to 50 applicants

The new spa management diploma initiative will be part of TPH’s Learning Community

the end of October and the

and be sponsored by a

course will be launched at

selection of industry leaders

the Professional Beauty Show

and TPH brand partners.

GCC in February 2021.

More: http://lei.sr/w2q7k_B

This offering allows us to give back to the industry Janette Watts

technology

PHOTO:ALFI/The refinery

The Refinery harnesses AR to launch avatar-based PT app Boutique gym operator, The Refinery E9, has launched a personal trainer (PT) service with a twist, by offering customers the opportunity to take part in exercise sessions led by an avatar.

■■ The app creates either a unique yoga or HIIT class

Utilising motion capture, 3D and augmented-reality (AR) technology, 'Alfi'

create the unique content, complete with

is a virtual PT, created in partnership with

synchronised music and voiceovers.

Unicorn XP and Riverswave Developers. Using an algorithm, the app creates

We've created a visually striking, avatar led, algorithmic fitness app Zoe Bertali

6

www.spabusiness.com

Zoe Bertali, Alfi co-founder said: “We've created a visually striking,

a unique fitness class of either HIIT

avatar-led, algorithmic fitness app

or yoga, also offering a posture

which allows us to create bespoke

clinic for technical perfection.

classes in seconds, compared to

The class is then presented by Alfi the avatar, using 3D motion clips to

scrolling through 100s of videos.” More: http://lei.sr/x9y7y_B

©Cybertrek Ltd 2020

sBinsider Issue 357


spa business insider MEET the team

webinars

For email use: fullname@leisuremedia.com

ISPA unveils exclusive webinars ISPA has revealed it will host

and featured speaker, author

a new virtual education series,

and business visionary,

called Shine On, featuring

Tanya Chernova, in a town

Editorial director

leading industry voices sharing

hall-style panel discussion.

Liz Terry +44 (0)1462 431385

The Shine On Series will be

their insights on a range of subjects critical to the

available live and on-demand

industry’s present and future.

exclusively for ISPA members. Anyone at a member property

Spa Business editor

instalment every month

or business can attend as

Katie Barnes

leading up to the 2021 ISPA

a benefit of membership,

Conference & Expo in Phoenix,

but the series will not be

Arizona, on 10-12 May.

available on Facebook Live or

ISPA will hold one

The series’ first instalment took place on 27 October a

+44 (0)1462 471925

on ISPA's YouTube channel.

Publisher

More: http://lei.sr/D2X2t_B

Astrid Ros +44 (0)1462 471911

Head of news

Tom Walker +44 (0)1462 431385

SHUTTERSTOCK/Balate dorin

Journalist

Megan Whitby +44 (0)1462 471906

Web

■■ Nobu is planning to open a 'lifestyle destination' in Marrakech

Tim Nash +44 (0)1462 471917

EXPANSION

Nobu to expand into Africa Global lifestyle brand Nobu

of the Nobu Hotel Ibiza Bay)

Hospitality, founded by Robert

and Nobu Hospitality.

De Niro, Nobu Matsuhisa

Transformed into a luxury

and Meir Teper, is continuing

lifestyle destination, the

its global expansion with

hotel will house 2,000sq m

a new luxury destination

of spa and fitness facilities,

in Marrakech, Morocco,

a selection of dining venues,

scheduled to open Q3 2021.

rooftop spaces and indoor

The 71-key Nobu Hotel Marrakech is a collaboration

and outdoor swimming pools. Nobu’s expansion is

between Hivernage Collection,

forging ahead, with the group

MC Hotels, (the owners of

preparing to open its second

Nobu Hotel Marbella, Marbella

London hotel in November.

Club Hotel and joint owners

More: http://lei.sr/v7x5c_B

sBinsider Issue 357

©Cybertrek Ltd 2020

Spa Business insider is published fortnightly by The Leisure Media Company Ltd, Portmill House, Portmill Lane, Hitchin, Herts SG5 1DJ, UK. The views expressed in this publication are those of the author and do not necessarily represent those of the publisher The Leisure Media Company Ltd. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by means, electronic, mechanical, photocopying, recorded or otherwise, without the prior permission of the copyright holder, Cybertrek Ltd. Printed by Preview Cromatic Ltd. Distributed by Royal Mail Group Ltd and Whistl Ltd in the UK and Total Mail Ltd globally. ©Cybertrek Ltd 2020. ISSN: Print: 1753-3430 Digital: 2397-2408 Subscribe to Spa Business and Spa Business insider at to www.leisuresubs. com, email: subs@leisuremedia.com or call +44 1462 471930.

www.spabusiness.com

7


spa & wellness news DESIGN

Interior design team confirmed for Svart Svart, the world’s first

and zero waste within the

energy-positive hotel, has

first five years of operation.

appointed award-winning

Denmark-based design

Danish designers Space

studio Space Copenhagen,

Copenhagen to create the

founded by Peter Bundgaard

property’s interior design.

and Signe Bindslev Henriken with masterminding the entire

Svart will be located in Arctic

interior vision for Svart.

Norway at the base of the

“The design aesthetic

Svartisen glacier and will

does not seek to mimic or

house an indoor-outdoor spa –

filter the magnificence of the

designed by spa and wellness

Norwegian landscape, but

consultant Felicity Leahy,

to be a humble backdrop to

as well as four restaurants,

it,” explained Bundgaard.

The glass-fronted, circular

“The building itself – an – will become a portal

property will float on stilts

dedicated to enhancing

above the Holandsfjorden

human connection to

fjord and is scheduled to open

nature, the seasons

in late 2022. It aims to be

and to time itself.”

fully off-grid, carbon-neutral

More: http://lei.sr/P9u7M_B

e

unbroken, seamless circle

Co

pe

nh

ag e n

pa c

a design laboratory.

■■ Svart will be suspended on stilts in the Holandsfjorden fjord

o: S

an education centre and

PHOTO:Snohetta

in 2005, has been charged

architect firm Snøhetta,

P h ot

Designed by the Norwegian

The design is a humble backdrop to the magnifcent landscape Peter Bundgaard

programming PHOTO: Aristi mountain Resort & Villas

Remote mountain resort reveals seclusion retreat Luxury Greek destination, Aristi Mountain Resort & Villas, has launched an exclusive seclusion programme designed for guests looking for a remote wellbeing escape.

The new retreat is designed for guests looking for a remote wellbeing escape

Located in the concealed mountain region of West Zagori, Aristi Resort's

are invited to unwind after a day’s

private guided tour of local historical

exploring at the resort’s spa, featuring

sites, including an abandoned

expansive panoramic views out

monastery situated on the edge of

across the mountains and woods.

Guests are also taken on a water

www.spabusiness.com

Throughout the retreat, guests

seclusion programme features

the deepest gorge in the world.

8

■■ The Greek resort is surrounded by mountains

The package costs €225 (US$265, £204) per person, in

rafting trip down the Voidomatis River –

addition to accommodation.

claimed to be the cleanest river in Europe.

More: http://lei.sr/Y9R9n_B

©Cybertrek Ltd 2020

sBinsider Issue 357


SUSTAINABILITY

SSA launches sustainable spa survey The Sustainable Spa

“Launching this survey

Association (SSA) is launching

is the best way for us to

a first-of-its-kind global

reach out on a large scale

survey into sustainability

and ask vital questions to

in the spa industry.

spa operators,” said Lucy

The survey is designed

Brialey, SSA co-founder.

for spa team members and

“The more people who

has been created to gain

take part the better we

insight into current global spa

can listen, assess and

behaviour, levels of knowledge

respond in a way that will be

and implementation of

productive and impactful.”

sustainability concepts.

organisation’s goals for the

This is the best way for us to reach out to spa operators to ask vital questions

industry in the year ahead.

Lucy Brialey

According to the SSA, the results will help to form the basis and focus of the

NEW DATE.

Sponsored by Comfort Zone, the survey will be

NEW LOCATION.

open for responses until 26 November 2020, with results published in January 2021. More: http://lei.sr/f3T7j_B

SAME SHINE.

expansion

PHOTO: THE JOHNSTOWN ESTATE

Elemis and Gharieni to debut in Ireland at Johnstown Estate Luxury Irish spa resort, The Johnstown Estate, in County Meath, has invested €3.5m ■■ The spa has been nearly doubled in size

(US$4.13m, £3.18m) in creating a new spa nearly OW

NE

STATE

P H OTO:

Located at an original 18th-century Georgian

expanded, now covering approximately 1,300sq m with a new outdoor rooftop

TH

early November 2020.

N

ST

EJ

facility, scheduled to launch

OH

twice the size of its previous

experience and thermal suite, plus 15 treatment

Residence, the new spa is

rooms including a Rasul,

being upgraded with a variety

mineral treatment bath and

of new wellness experiences

couples’ treatment room. to leave their stresses

flagship Irish spa for British and luxury spa equipment supplier, Gharieni. The existing spa has been completely remodelled and sBinsider Issue 357

MAY 10–12 PHOENIX, AZ

“We'd like to allow clients

and will also become the product house, Elemis,

2021 ISPA CONFERENCE & EXPO

Clients can safely enjoy uninterrupted bliss at the new spa Anthony Smiddy

©Cybertrek Ltd 2020

behind and safely enjoy some uninterrupted bliss at the new spa,” said Anthony Smiddy, GM at The Johnstown Estate. More: http://lei.sr/R2U7R_B

attendispa.com


spa & wellness news pipeline

Hyatt unveils plans for retreat in St Lucia Hyatt Hotels has revealed

The resort will encompass

plans to unveil a luxury

two hilltops and command

Carribean resort in St Lucia,

panoramic views of St

scheduled to open in 2023.

Lucia’s famous volcanic

The company announced

spires – called Gros Piton and Petit Piton – both classified

entered into a management

as world heritage sites.

agreement with Terra Tour

Guests will be offered three

Service Resorts (TTS

restaurants and more than

Resorts) – a private investor

23,000sq ft of dynamic event

in tourism and hospitality

spaces, plus a kid’s club

– for the first Hyatt-branded

and activity centre, retailing

hotel in St Lucia.

and a screening room.

Grand Hyatt St Lucia will

SHUTTERSTOCK/KENTAYLORDESIGN

that a Hyatt affiliate has

“Set to be the premier

be a 345-key new-build resort

luxury resort in St. Lucia,

located on the southwestern

the new Grand Hyatt hotel

corner of the island, featuring

is expected to provide both

an 8,000sq ft destination

leisure and business guests

spa and fitness centre, as

with superior service within a

well as three swimming

multicultural backdrop,” said

pools, all designed to connect

Camilo Bolaños, Hyatt’s VP of

guests with their physical

development and real estate.

and mental wellbeing.

More: http://lei.sr/y7V6H_B

■■ The resort will offer views of St Lucia’s famous volcanic spires

Hyatt St Lucia will provide superior service within a multicultural backdrop Camilo Bolaños

DESIGN

3XN design Denmark's first climate-positive hotel with spa PH

O: OT

3 XN

In 2021, the Hotel Green Solution House PHOTO:3XN

(Hotel GSH), on the Danish island of Bornholm will welcome a brand new wing, built, clad and insulated using wooden materials that will be both

■■ Hotel GSH's new wing will house a rooftop spa

CO2 neutral and climate positive. Currently under construction, the

says Kasper Guldager Jensen, 3XN

a rooftop spa and conference room,

partner and founder of GXN.

and is being designed by the same

This architecture combines good design and good business Kasper Guldager Jensen

10

www.spabusiness.com

good design and good business,”

groundbreaking 24-key wing will feature

The new hotel wing will also

team that originally built Hotel GSH in

upcycle waste products created from

2015 – Danish architecture firm 3XN

construction offcuts, while debris from

and its in-house green thinktank, GXN.

local granite quarries will be used to

“The idea is simple, we believe that climate-positive architecture combines

decorate the conference rooms. More: http://lei.sr/F8y2W_B

©Cybertrek Ltd 2020

sBinsider Issue 357


Solo Beauty – Workington, Cumbria

There’s nothing more rewarding than helping to achieve the vision and dreams of a successful business. Working with Amelia Wilson Interiors on the Solo Beauty project gave us the opportunity to showcase some of our finest furniture. Owner Kerry Hayston chose the REM Dream Pedispas, Florence Nail Bars and Futura Seating for her stunning Workington Beauty Salon.

t: 01282 619 977 e: sales@rem.co.uk w: www.rem.co.uk


Spa Insights

A new perspective COVID-19 is helping hoteliers recognise the value of spa revenues, with opportunities for operators to grow local and resort markets, according to Emlyn Brown

A

ccor’s global vice president of wellbeing, emlyn Brown, believes that the COVID-19 pandemic has provided a platform for hotel spas in city locations to leverage the local market and

become a crucial driver of revenue.

European spa market speaking in a recent webinar hosted by We Work Well, Brown reported that as markets have begun to recover, Accor’s remote european resort locations have fared well. This is due to the allure of a return to nature, a secluded location and the promise of a focus on wellness. “From an industry point of view, this is great because spas are receiving more recognition as a revenue driver across these resorts,” said Brown. However, he proceeded to explain Accor's global vicepresident of wellbeing

PHOTO:AccOr

■■ Emlyn Brown is

that the COVID-19 pandemic has significantly disrupted business at Accor’s european city spa locations. “Our city locations are a completely different story, because previously

We've got to address thing such as surge pricing on weekends vs week days

they relied mainly on revenue from internal guest capture, but now because european cities are so flat with tourism, our city spa locations have got to compete in a well established local day spa market.”

12 26

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©Cybertrek Ltd ©Cybertrek 2020 Ltd sBinsider 2020 Issue 357


hotel city spas have an edge over day spas

Even though tourism isn't what it was, the hotel spa's advantage is still there if you leverage it in the right way Brown responded by saying that

But, he argued that there is an

they already are: “We’re seeing

opportunity for these city spas

hotel groups react positively, and I

to stand out, which requires a

believe city spas will be seen as a

‘completely different headspace’

much more important attraction to

focused on CRM, marketing and a

draw people into hotels," he said.

strong presence on social media. “The good news is that these luxury properties have an edge and can

“The next step is for these locations to become commercially viable. "This means they've got to begin

offer things that day spas can’t – for

addressing things such as pricing

example, hotels are more open to

in comparison to local competitors,

creating overarching wellness packages,

increasing the importance of retail

plus they’ve got the option of strong

yield and definitely look at surge

commercial planning to help them

pricing on weekends vs week days.

maximise advantages by expanding

“even though tourism isn’t what

wellness and wellbeing into other parts

it was, the hotel spa’s advantage

of the location, such as the restaurants.”

is still there if you set about

Hoteliers' response

■■ Brown reccomends tackling pricing in comparison to local day spa competitors

leveraging it in the right way.” Brown wrapped up by urging

Webinar host, Lisa starr, quizzed

city hotel spas to take action as

Brown on whether he thought hoteliers

soon as possible: “Now is a time

would get on board with leveraging

to set commercial values for long-

the local market in this way.

term success,” he concluded. ●

sBinsider Issue 357Issue ©Cybertrek 357 Ltd ©Cybertrek 2020 Ltd 2020

SHUTTErTSOcK/GPOInTSTUDIO

The opportunity

www.spabusiness.com

27 13

SHUTTErSTOcK/ SyDA PrODUcTIOnS

■■ Brown believes


art of cryo

.com



TO

:B

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Spa Insights

As leaders, we can only truly look after our guests when we look after our associates Ho Renyung, VP of Banyan Tree brand HQ

Taking some headspace Banyan Tree has announced plans for a global rollout of a host of new staff mental health initiatives

B

anyan Tree Group is rolling out three group-wide initiatives to promote wellbeing, in particular mental health, during COVID-19 and beyond.

Leading by example The group is advocating that more corporate leaders invest in mental health and heed the WHO’s call to address this historically neglected area. Banyan Tree has begun by revamping its group wide staff training modules

PHOTO:BAnyAn TrEE

■■ Banyan Tree is ensuring its focus on supporting mental health applies to its staff, as well as its guests

16 28

www.spabusiness.com

to be inspired by empathy, positive psychology and mindfulness-based stress reduction (MBsR). The new modules build in an experiential learning and facilitative approach. “As leaders, we can only look after our guests when we look after our associates,” said Ho Renyung, VP of ©Cybertrek Ltd ©Cybertrek 2020 Ltd sBinsider 2020 Issue 357


PHOTO:BAnyAn TrEE

■■ Banyan Tree employs over 10,000 associates globally

We initally developed the index as a form to assess the lifestyle of guests, but we believe this should be extended to our team brand HQ and daughter of Banyan

more on individual wellbeing. It’s

Tree founder, Ho Kwon Ping.

planning to roll out an Organisational

“While these initiatives were

Wellbeing Index for its 10,000

conceived pre-COVID-19, it's only

associates, with a set of 64 questions

elevated their importance.”

on lifestyle practices, based on

Remote support

Banyan’s eight pillars of wellbeing. “We initially developed the index as a

In addition, the group is laying the

form to assess the lifestyle of our guests,

groundwork to support associates’

but we believe this should be extended

wellbeing with the launch of

to our team,” explained Lee Woon

Project T – a teletherapy service

Hoe, executive director of wellbeing.

which partners with externally-

After associates at a property

certified wellbeing practitioners.

fill in the details, Banyan Tree will

■■ Lee Woon Hoe, Banyan Tree's

then accumulate the results to

executive director of wellbeing

Available in english, Chinese or Thai languages, staff can benefit

pinpoint overall trends, strengths and

from complimentary professional

weaknesses in employee wellbeing

sessions to learn stress management

and work with hotel management

techniques, to apply at work and home.

to suggest appropriate guidelines

In-house action

and training to address issues. Lee’s trialled the index at three

Banyan Tree has also pivoted its usual

properties so far and plans to launch

annual associate survey to focus

it on a group-wide level by 2021.●

sBinsider Issue 357Issue ©Cybertrek 357 Ltd ©Cybertrek 2020 Ltd 2020

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PROMOTION

Specialised touchless treatments allow spas to offer clients exceptional experiences while still delivering on strict hygiene regulations, maximising the experience for the guest and profit for the spa

The Gharieni CELLISS uses aspiration and percussion to treat hips and thighs

THE power OF touchless

E

Spa and wellness innovator, Sammy Gharieni, reveals how his on-trend products are perfect for delivering high-value touchless treatments

ven before the pandemic, one of the biggest challenges facing wellness operators was finding therapists with the necessary skills and knowledge to ensure consistent quality of treatments. Now, with new touchless technology from Gharieni, it’s possible to offer a high standard of treatments at all times, with the added benefit of these being COVID-19 compliant. While therapists must be fully available for clients during normal treatments, touchless technology reduces service time, so several clients can be served by one therapist at once, according to CEO and founder of Gharieni Group, Sammy Gharieni, who believes touchless has huge potential to drive the success of spa and wellness businesses. “Specialised touchless treatments allow spas to offer exceptional experiences while still delivering on strict hygiene regulations,” he says, “Touchless maximises the experience for the guest and the profit for the spa.

Developing a hybrid model “Another great opportunity is combining touchless applications with traditional treatments, such as facials, pedicures and manicures,” he explains. “This allows operators to develop their own protocols, add more interesting treatments to the menu and differentiate themselves from other operators. It also increases earnings per hour.

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48 spabusiness.com issue 3 2020

“If we understand a spa visit as a holistic wellness experience,” says Gharieni, “there are not many differences in service between a hands-on treatment and a touchless treatment – guests can still be pampered and enjoy their spa time, it’s just the treatment that’s different. “The quality of the treatment is not worse – to the contrary, all our touchless technologies are made of the highest quality materials and deliver consistently high-quality treatments,” he says. Sammy Gharieni

Smart add-ons “Our philosophy has always been to integrate technologies that relieve therapists and turn simple treatments into an experience, through smart add-ons,” he says. “Many of our innovations can be used on a touchless basis or in conjunction with an intervention from a therapist, or both. “For example, you can combine a manicure or pedicure with lying on the Spa.Wave System, or if the MLX i3Dome is used as a pure Infrared treatment without the PLT device on the head section, it can be combined with a facial. “The PLT device can be used as a stand-alone (even without the iDome) on any spa table and can be combined with treatments for the legs or upper body. “The possibilities are endless,” says Gharieni, “and give each spa the scope to develop their own signature treatments to make their spa menu more interesting and raise their earnings per hour.” Find out more at www.gharieni.com ©Cybertrek Ltd 2020

sBinsider Issue 357


NEXT GENERATION PRODUCTS

The Gharieni product line contains a number of key pieces of equipment which can be used individually, or in combination, to add touchless treatments to your spa menu

The Gharieni Spa.Wave The Gharieni Spa.Wave is a computer-controlled acoustic and vibrational therapy that trains the brain to relax and benefit from deep relaxation techniques. Using specific vibrations and binaural audio frequencies, the Spa. Wave System makes it possible for even the busiest minds to achieve deep levels of relaxation in a 30 or 60 minute therapy session while lying on a heated water cushion. During the treatment, built-in transducers act on the body through gentle vibrations, while binaural sound compositions slow the brain waves via stereo headphones. After a treatment the client feels relaxed and the body clock is adjusted.

The MLX Quartz The MLX Quartz treatment bed can also be offered as a touchless treatment. In addition to the optional scent

Triple Detox Therapy MLX i³Dome The award-winning, Triple Detox Therapy MLX i³Dome combines Far Infrared Technology (FIR), with plasma and light, to offer three ultra-effective detox treatment methods in one. Once the client is safely seated, the dome is closed and the PLT device is positioned over the head. From that point, the MLX i³Dome operates completely independently. While Gharieni FIR-technology stimulates and warms the body with long-wave infrared rays through the MLX iDome, the additional Plasma- and Light-Therapy device (PLT) at the head section provides visible skin rejuvenation and detoxification after only one session. ROI: 2x60m (€50) + 1x30m (€30) a day Payback time: 8.2 months

diffuser, which activates the olfactory senses, the dynamic flow system offered as an option on the MLX Quartz is a real alternative to full-touch treatments. The system simulates a massage with wave-like movements in the back area. The client is cocooned in warm quartz and cosy linen and enjoys the gentle massage without the touch of a therapist.

Gharieni CELLISS CELLISS is a unique slimming machine based on the patented Total Slimming System (TSS), a non-invasive aspiration/percussion process that

the client’s needs – once the treatment is underway, it does not require any further intervention from therapists. The Gharieni CELLISS helps

simultaneously treats thighs and hips, as well as buttocks or abdominals,

to reduce the orange-peel effect, while slimming and shaping thighs,

depending on the prone position. After the client is lying comfortably on the Gharieni CELLISS, individual programmes can be started at the touch of a button, with each one customised to

redesigning the silhouette and smoothing the skin’s texture. ROI: 6 x CELLISS treatments per day @ €50 = monthly revenue of €9,000 Payback time: 4.9 months l spabusiness.com issue 3 2020 49


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SUPPLIER NEWS

For the latest supplier news and company information, visit

spa-kit.net

Suppliers tell Spa Business insider about their latest product, design and technology launches

■■  La Rue Verte was created by Hashtag Organics – a company developing CBD-based products for the UK and international market

La Rue Verte offering UK’s first CIBTAC-accredited CBD cosmetology courses

L

a Rue Verte has announced

Verte luxury skincare. In light

excited to have developed

it’s the UK’s first luxury

of recent events, the courses

it further through the

CBD skincare line to be

are now fully available through

treatments which are now

online distance learning.

on offer to the spa sector.”

CIBTAC-accredited. La Rue Verte is the brainchild of

■■  Emma O'Neil, La Rue Verte founder

La Rue Verte and its

Hashtag Organics - a company

a variety of techniques with a

treatments debuted at Kimpton

developing CBD-based products

systematic layered application

Blythswood, Scotland, with other

for the UK and international

process for a potent, results-

spas soon to be announced.

market. coressit rehenis del

driven experience. They also

endae ipsantio istibus et eate

include guided meditations,

of seven products – serum,

essime ne si apiet ut est

claimed to deliver an improved

creme, lotion, body balm,

iditas estrume endeles di alia

state of both mental and

tincture oil, face mask and

voluptam et pos doluptatus

physical wellbeing.

bath bomb – and is claimed to

quae pratect atiuntestint ut e

The skincare range consists

Emma O’Neil, company

feature the highest level of CBD

founder, said: “La Rue Verte

per unit of any professional CBD

academy has introduced the

is the result of three years

spa skincare line in the UK.

newly-accredited CBD Facial and

of intense research and

CBD Body Massage courses,

development in the CBD

both incorporating La Rue

industry and we’re really

Hashtag Organics’ training

sBinsider Issue 357

Both treatments combine

©Cybertrek Ltd 2020

spa-kit la rue verte http://lei.sr/N5y2e_B

www.spabusiness.com

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SUPPLIER NEWS Fashionizer Spa rolls out new tunic style and PPE

L

uxury spa uniform designer, Fashionizer Spa, has shifted production and is developing

a range of PPE uniforms, products and equipment, to keep spa therapists protected from head to toe, in response

■■  Fashionizer Spa's latest launch – the Minkar Spa Tunic

to the global pandemic.

■■  Debbie Leon, Fashionizer Spa founder

Its new PPE collection

Fashionizer Spa has also

includes protective aprons,

unveiled a brand new uniform

company’s successful organic

wrap tunics and matching

– called the Minkar Spa Tunic.

Cotton Performance (CPF) range.

trousers made from hydrophobic PPE-standard fabric. The range also includes

Developed during

The uniform joins the

The eco-friendly CPF range is

lockdown, the new style has

breathable, hypo-allergenic, and

been designed with safety

treated with an anti-bacterial

three-layer washable face

modifications and consists

and hydrophobic finish.

masks and reusable anti-fog

of a clean streamlined

face shields with adjustable

garment in white with no

elastic head ropes.

pockets and few details.

spa-kit FASHIONIZER SPA http://lei.sr/T6F2Q_B

Halomed unveils Halovita to support respiratory health

S

alt therapy equipment

and in commerical wellness

of gently cleansing the

supplier, Halomed,

and aesthetic centres.

respiratory system and

has introduced a

Halotherapy is becoming

new halogenerator –

increasingly popular in the

called the HaloVita.

industry as its well known

The new addition to

strengthing users’ respiratory health and wellness. “We’re delighted to

for it’s respiratory and

make salt therapy more

Halomed’s collection is

antimicrobial properties,

accessible to everyone with

designed for convenient

and according to Halomed,

Halovita,” said Elena Penskih,

salt therapy both at home

the Halovita is capable

HalomedTrading kft CEO and Halomed UAB co-founder.

■■  Elena Penskih,

“Respiratory health is

co-founder

particularly important for city residents as they don’t

minutes each day and claims

always have access to clean

the powerful effects of one

air. But with our personal

session can be compared to a

halotherapy device, healthy

full day in a natural salt cave.

air can be delivered to

Halovita devices are

any home, aesthetic clinic

being sold for approxiamtely

or spa centre, to improve

€1080, VAT included

respiratory health, clear the

(US$1,258, £987).

skin and calm the mind.” Halomed recommends ■■  The Halovita is claimed to help support respiratory health

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using the new product for 20

spa-kit Halomed http://lei.sr/E7B8q_B

©Cybertrek Ltd 2020

sBinsider Issue 357



spa business insider

WEB ADDRESS BOOK Connect with spa organisations from around the world. We welcome your entries – write to spateam@leisuremedia.com Asia-Pacific Spa & Wellness Coalition (APSWC) ■■ www.apswc.org

Association of Malaysian Spas (AMSPA) ■■ www.amspa.org.my

Bali Spa and Wellness Association ■■ www.balispawellness-association.org

Brazilian Spas Association ■■ www.abcspas.com.br

Bulgarian Union for Balneology and Spa Tourism (BUBSPA)

Romanian Spa Organization

■■ www.deutscher-heilbaederverband.de

■■ www.romanian-spas.ro

Green Spa Network (GSN)

Salt Therapy Association

■■ www.greenspanetwork.org

■■ www.salttherapyassociation.org

Hungarian Baths Association

Serbian Spas & Resorts Association

■■ www.furdoszovetseg.hu/en

Hydrothermal Spa Forum ■■ www.hydrothermal-spa-forum.net

The Iceland Spa Association ■■ www.visitspas.eu/iceland

■■ www.bubspa.org

The International Medical Spa Association

Association of Spas of the Czech Republic

International Sauna Association

■■ www.dayspaassociation.com/imsa

■■ www.jedemedolazni.cz

■■ ww.saunainternational.net

The Day Spa Association (US)

International Spa Association (ISPA)

■■ www.dayspaassociation.com

Estonian Spa Association

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German Spas Association

■■ www.experienceispa.com

■■ www.serbianspas.org

South African Spa Association ■■ www.saspaassociation.co.za

Spanish National Spa Association ■■ www.balnearios.org

Spa and Wellness Association of Africa (SWAA) ■■ www.swaafrica.org

Spa Association of India ■■ www.spaassociationofi ndia.in

Spa & Wellness International Council ■■ www.1swic.ru

■■ www.estonianspas.eu

Irish Spa Association

European Historic Thermal Towns Association

■■ www.irishspaassociation.ie

The Sustainable Spa Association (SSA)

Japan Spa Association

■■ www.sustainablespas.org

■■ www.ehtta.eu

■■ www.j-spa.jp

Taiwan Spa Association

European Spas Association

Leading Spas of Canada

■■ www.tspa.tw

■■ www.espa-ehv.com

■■ www.leadingspasofcanada.com

Thai Spa Association

Federation of Holistic Therapists (FHT)

National Guild of Spa Experts Russia

■■ www.thaispaassociation.com

The UK Spa Association

■■ www.fht.org.uk

■■ www.russiaspas.ru

■■ www.spa-uk.org

French Spa Association (SPA-A)

Portuguese Spas Association

Ukrainian SPA Association

■■ www.spa-a.org

■■ www.termasdeportugal.pt

■■ www.facebook.com/UASPA

www.spabusiness.com

©Cybertrek Ltd 2020

sBinsider Issue 357


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