Community Newsletter
Lewis-McChord Communities | April 2019 Spouses Mixer
Resident Satisfaction Survey
Resident Handbook
page 3
page 5-6
Cover
Featured Story
Resident Satisfaction Surveys are Coming to Your E-mail April 23rd! Your Resident Satisfaction Survey measures how well Lincoln Military Housing is meeting your needs and expectations as our resident. Your feedback helps Lincoln Military Housing continue to provide you and your family with the exemplary service and communities you’ve come to expect.
The Resident Satisfaction Survey is Confidential We want your feedback...YOUR OPINION MATTERS! Please take 5 minutes to complete your survey electronically and you will be entered for a chance to win...
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Weekly Prize: $100 Visa Gift Card
GRAND PRIZE: One Month FREE Rent Per 1000 Responses!! Contact your District Office with questions and/or to update your e-mail. Lewis Main District Office 253-912-3460
McChord District Office
Lewis West District Office
253-589-0523
253-912-3493
Lewis East District Office 253-912-3485 Lewis North District Office 253-912-3475
Living Green
In This Issue Featured Story
page 1
Three Step Process: How Can We Help? Living Green
page 2
Community Events
Living Green Tips: Celebrating Earth
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Spouse Mixer - April Spouse Mixer - May Maintenance Tips
page 4
Resident Handbook
page 5-6
JBLM News
page 7-8
Calendar
page 11
Caught On Camera
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Earth Day was first celebrated in 1970 with 20 million Americans participating. Awareness of human impact on the environment has grown each year with more than 1 billion people in more than 180 countries around the world celebrating! Whether you spend a day hiking in the mountains, soaking up the sun at the beach, enjoying the museums or heading to the desert for day of exploring, you can make a difference in the environment when you pick up trash along the way. Help celebrate Earth Day on April 22nd by doing your part to clean up after yourself or others when you are out enjoying your day, whatever you have planned. •
Head to www.earthday.org/takeaction/ and sign the Earth Day Pledge to share your “Act of Green” and how you plan to make a difference for the environment. Also, you can learn more about ending plastic pollution.
District Trash Collection Schedule District Office Hours: Monday - 8:00 AM - 4:00 PM Tuesday - 8:00 AM - 4:00 PM Wednesday - 8:30 AM - 4:00 PM Thursday - 8:00 AM - 4:00 PM Friday - 8:00 AM - 4:00 PM Saturday & Sunday Closed Important Numbers: Roadside America: Lincoln At Your Service:
888-895-1744 888-578-4141
Have your trash cans curbside by 5:30 AM on your designated day Please Note: If your trash day falls on a holiday, pickup may be delayed by one business day
Monday: Evergreen, Madigan, New Hillside Tuesday: Broadmoor, Davis Hill, Greenwood, Parkway Wednesday: All McChord Field Thursday: Beachwood, Beachwood II, Eagleview, Meriwether Landing Friday: Clarkdale, Discovery Village, Hillside, Town Center Centralized Garbage Container Service: • Tuesday: Parkway and Town Center • Friday: Parkway and Clarkdale
Location: • JBLM Main - Bldg. 5290 (12th and Nevada, across from the JBLM Main Commissary) •
JBLM McChord Field - Bldg. 516 (South Gate Rd., behind the BX & McChord Field Commissary
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JBLM Main - Tue - Sat 0730-1600
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JBLM-McChord Field 24/7 Electronic drop off Mon - Sat 0730 - 1600 Closed all federal Holidays
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Community Events
Spouses Mixer: Herb Garden For April Please join us for:
Earth Day Herb Garden
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This is a age restricted event. Must be an adult to attend MUST BE A CURRENT RESIDENT TO PARTICIPATE! To RSVP, please visit our Spouses Mixers Facebook page. Date: Tuesday, April 16th Time: 6 - 9 pm
For more information please visit our Spouses Mixers Facebook page. This is a free event, supplies will be provided. (While Supplies Last)
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Spouses Mixer May: Land Of The Free Sign - Lewis
Spouses Mixer May: Land Of The Free Sign - McChord
Please join us for:
Please join us for:
Land Of The Free Sign
Land Of The Free Sign
This is a age restricted event. Must be an adult to attend MUST BE A CURRENT RESIDENT TO PARTICIPATE! To RSVP, please visit our Spouses Mixers Facebook page. Date: Tuesday, May 21st Time: 6 - 9 pm
For more information please visit our Spouses Mixers Facebook page. @LMCSpousesMixer This is a free event, supplies will be provided. (While Supplies Last)
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This is a age restricted event. Must be an adult to attend MUST BE A CURRENT RESIDENT TO PARTICIPATE! To RSVP, please visit our Spouses Mixers Facebook page. Date: Tuesday, May 28th Time: 6 - 9 pm
For more information please visit our Spouses Mixers Facebook page. @LMCSpousesMixer
This is a free event, supplies will be provided. 3 (While Supplies Last)
Maintenance Tips
How to request maintenance service for your home. Residents can request maintenance service by one of the following methods: • Calling LMC (24) hour a day, (7) days a week local &
toll free number (Preferred) 253.912.3500 or toll free at 888.578.4141. • Informing a LMC staff member in the offices • Submitting the request on-line directly into Service Track on the internet. www.lincolnservicetrack.com (Routine Only Please)
Emergency Service Requests: Will be responded to the same day. • LMC will respond by phone or in person within 30 minutes of the call. • Emergency service requests consist of service issues where failure to correct deficiencies would constitute an immediate danger or health hazard to residents or threaten severe property damage.
Urgent Requests: • Will be responded to same day, within 4 hours. • Urgent: Urgent service requests consist of correcting failures that do not immediately endanger the residents or threaten property damage, but would soon inconvenience and affect the health and well-being of the residents. Routine Requests: • Are scheduled at the convenience of the residents and are completed within 5 business days. • Routine service requests include maintenance or repair actions which do not meet the criteria of an emergency or urgent service work.
How Can We Help? Family Housing Resolution Process Does your home have a needed repair? Do you have a suggestion or a concern? Lincoln Military Housing is committed to enriching the lives of military families through providing quality homes and vibrant communities. Your feedback is an important piece in helping us accomplish this goal and we want to ensure we provide you with an avenue to initially address your needed repair, suggestion or concern and the process to escalate it, should that be necessary. Below is an outline of our easy ThreeStep process for concerns and opportunities to provide feedback.
Three-Step Process for Resident Concerns Step One
Step Two
Step Three
Identify the issue and contact Lincoln Military Housing:
If the issue is incomplete contact Lincoln Military Housing:
If the issue is still unresolved contact:
Lincoln At Your Service 24-HR Toll-Free Hotline: 888-578-4141 LincolnServiceTrack.com
General Management Office 253-912-2111
Government Family Housing 253-966-2888
~ Lewis Main District Office | 253-912-3460 ~ Lewis West District Office | 253-912-3493 ~ Lewis East District Office | 253-912-3485 ~ Lewis North District Office | 253-912-3475 ~ McChord District Office | 253-589-0523
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Resident Handbook Reminders Parking / Traffic Control
BBQ / Fire Pits and Landscaping
Parking/Traffic Control
BBQ/ Fire Pits
To better accommodate our residents, we have implemented rules concerning parking. Your assigned parking is your carport, garage and your driveway. On street parking, if available is on a first come, first served basis in all Lewis-McChord Communities.
If you wish to cook outdoors, Town Center residents please refer to your lease documents for limitations on grilling in your neighborhood.
The street area directly in front of your home is not your exclusive parking area. You may not use your parking area for storage of any kind.
Meriwether Landing/ Westcott Hill communities that have common BBQ/fire pit areas will need the cover to be replaced once the fire pit has completely cooled. All Residents are responsible to remove all trash/debris to be ready for the next resident to use.
Vehicles including motorcycles are not allowed to be parked on the grass, in front of dumpsters, or in any other area not appropriately marked for vehicle parking.
For all other communities, all BBQ grills must be used at least 15 feet from your home to prevent damage to the siding. BBQ grills/fire pits are not to be used under overhangs, eaves in garages or carports.
No one is allowed to park in a marked handicap space unless the legally required handicap insignia is displayed in the vehicle.
Only commercially purchased above ground fire pits are allowed in family housing and must be used at least 15 feet from your home and within your own yard.
You may not park anywhere a No Parking Sign is installed.
All communities need to properly store flammable materials, keep a fire extinguisher or water source readily available and supervise all fires by an adult until extinguished.
You may not use any parking space to park a vehicle that is inoperable, leaks fluid onto the pavement, is unsightly, is a safety hazard, or has an expired license plate. You may not use any parking space to perform vehicle maintenance or repair to include changing the oil. If you violate any of these parking policies, your car may be towed without notice and at your expense. Visit your District Office for more information on parking spaces.
Recreational Vehicles Recreational Vehicles Recreational vehicles are not permitted to be stored within your neighborhood. Recreational vehicle parking lots are available through MWR. Please visit the JBLM website for more information. For temporary passes for your recreational vehicle please visit your District Office for the process.
The burning of leaves, garbage and paper is strictly prohibited.
Landscaping Landscaping Landscaping services are currently included in your rent. On your lawn service day, you will need to ensure that your lawn is free of toys and personal belongings so the mowers can cut your grass. You can have one large non moveable item in your yard such as a swing set or trampoline. Please see your District Office for Outdoor Policies. The mowers will cut within two (2) feet of the item. You will be responsible to cut the grass under and the two (2) feet around the item. You may choose to maintain your own lawn if desired. Contact your Community Office for a sign to put in your window. If the home you live in has a fence either provided or installed by you, you are responsible for the maintenance of your yard. All flowerbeds adjacent to your home are your responsibility to maintain weed-free. Failure to maintain may result in fines. 5
Community Centers
Resident Handbook Cont. Playground Facilities
All Community Centers are for the use of residents of Lewis-McChord Communities exclusively. Any resident in good standing (i.e. no balance owing) of any community may reserve any Community Center for personal/social events if the center is available at the desired time. All reservations require a security/cleaning deposit. (Restriction may apply)
We want you to enjoy our playground facilities. Only you, your occupants and guests are allowed to use the playground facilities.
A Community Center may be reserved for military functions such as FRG meetings, unit picnics, etc. on any available Mon-Thurs. No military functions will be scheduled on Fri-Sun. A housing resident will need to complete the reservation form and bring the security/cleaning deposit at the time the agreement is signed.
You, your occupants and guests assume all health risks and all risks of personal injury, death, property loss or other damages that may result from the use of the recreational facilities and release us from liability for injury or loss.
Please visit your District office for more information on reserving a center.
You agree that you, your occupants and guests will avoid conduct that we deem inappropriate or disruptive.
It may also be necessary to occasionally close facilities for maintenance.
Moving Out
Pet Responsibilities
When it’s time to move out, we have a few simple requirements:
Pet droppings are odorous, unsightly, and a nuisance. More importantly, they can be a health hazard, especially for children. Therefore, pets must be kept under control so they do not defecate on parade fields, playgrounds, troop formation areas, sidewalks/walkways, common areas, miniature playgrounds of the housing areas, and neighbors' yards. You will immediately clean up droppings when your pet defecates outside of your residence yard.
1) You must visit your District Office to complete a Notice to Vacate. At that time a pre-inspection appointment will be made. You will also schedule the date and time of your final inspection which is the date and time you will turn over keys and walk away from the home. 2) You must provide us with a valid forwarding address. 3) As required by your lease, you must leave your home in the same clean, undamaged and ready-to–rent condition as when you moved in, taking ordinary wear and tear into account. Ordinary wear and tear would include such things as traffic wear across the carpet, but not burns or stains. When you vacate your home, any personal property left in your home will be considered abandoned and may be disposed of, without liability to us, subject to applicable laws. If we incur costs for cleaning and or repairing your home or for removing trash or other items left behind after you move out, we will pass those costs through to you.
Droppings in your residence, including your yard, will be removed daily. Pet owners are responsible for disposing of their pet's waste, whether the pet is on a leash or in a fenced area. A pet owner who does not properly dispose of his/her pet's waste will be subject to a fine of $25 for each offense plus $5 per day that the violation persists. With the spring season comes heavy rain. If you have a pet that spends time in the fenced yard, make sure you are taking the best care possible of your four legged family member. * Make sure your pet has shelter from the elements * Make sure your pet has food and water. * Bring your pet in when the weather is extreme. 6
JBLM News
SPRING CLEANING & ACTIVITIES ON JOINT BASE LEWIS-MCCHORD By Cathy Hamilton-Wissmer, Directorate of Public Works
It’s spring! The weather is warming up, time for spring cleaning, playing outside and starting the garden. A typical home contains dozens of products that can harm human health or the environment. Products used in cleaning, home improvement, automobile maintenance, lawn and garden care, hobbies, and many other tasks. Household cleaners should never be poured down the drain, on the ground, into storm sewers or thrown in the trash. It is not accepted at the Thrift stores or at the Recycling centers. As a resident of Joint Base Lewis-McChord, when you clean out your home, or get ready to move, you can dispose of cleaning products by bringing your household hazardous waste (HHW) to Building 1210, Mon-Thurs 13001600, Fri 1300-1500. Please call Environmental Services at 253-967-4786 with any questions on acceptable materials. For your safety and ours, please keep products in their original containers, and protect against spills during transportation. There are many fun places to explore in the Pacific NW, including in your own JBLM backyard: • Morey Creek on McChord offers a small pond with interpretive signage. • McKay Marsh, across from the Lewis Army Museum, is a nice walk (2.1 miles) with an over look and a bridge over the pond. • Interested in birding? Join the monthly bird walk at Eagles Pride on the third Thursday of each month, year around, 0800-1200, rain or shine. Amateurs are welcome! Meet at the the Eagles Pride Driving Range Tee structure parking which is building #1514 (down the road from the Eagles Pride Club house (bldg. #1529) off Mounts Road, exit 116 off I-5. • Eat healthy, save money and get outside join the Community Garden, 4’x10’ garden plots are available. For rates and details: McChord at 253-982-2206, or Lewis North at Ride GO Lewis-McChord and celebrate the Earth
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JBLM News
Ride GO Lewis-McChord and celebrate the Earth By Cathy Hamilton-Wissmer Celebrate Earth Day all year long by using alternative transportation to see the beautiful Pacific Northwest. You can leave your car at home on Joint Base Lewis-McChord and use the GO Transit shuttle to get appointments, save money and have the best parking spot around! 1. Save money on gas… Even short trips on JBLM burn gas and cost you money. GO Transit provides free rides around JBLM for the entire community. a. Tip: Try checking out a GO Bike from any locations around the installation. 2. Save money on parking… The cost of parking in areas of Olympia, Tacoma, and Seattle can add up quickly. Try taking an express bus with Sound Transit or Intercity Transit to avoid the cost of hourly parking. a. Tip: Two hours of parking near Seattle Center costs more than a Sound Transit bus there and back! Sound Transit multi-county fare: $3.75. Intercity Transit express bus fare: $3.00. 3. Save money on wear & tear on your vehicle… The cost of owning a vehicle includes the gas, insurance, and wear and tear on the vehicle. According to AAA, the average cost of driving a personal vehicle in 2017 was 56.46 cents per mile. That really adds up! Do you take trips around the region? Take an express bus with Sound Transit or Intercity Transit. a. Tip: Make your commute more manageable by riding in a vanpool or carpool. Get started by filling out the JBLM vanpool/carpool request form online. b. Don’t forget to explore the Pacific Northwest more this year. You can explore the Pacific Northwest in new ways using public transportation. Challenge yourself to continue saving money throughout the year and put those funds towards something more exciting than gasoline and vehicle maintenance. The less you drive the lower your costs will be, and the best part is that the results are immediate! Facebook.com/golewismcchord will keep you up-to-date on GO program changes and additional ways to save money on transportation this year. Keep in touch!
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District Information
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District Information
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Events Calendar
Lewis-McChord Communities / April 2019 1
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April Fools Day! 7
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World Party Day! 9
Caramel Popcorn Day
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Grilled Cheese Sandwich Day
National Siblings Day
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Palm Sunday
TAX DAY!!!!!
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Easter Sunday
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Good Friday
Volunteer Recognition Day
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Pig In A Blanket Day
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DISTRICT OFFICES LEWIS MAIN
LEWIS NORTH
MCCHORD FIELD
Lewis Main District Office
Lewis West District Office
Lewis East District Office
Lewis North District Office
McChord District Office
Broadmoor, Town Center and Clarkdale
Parkway, Davis Hill, Greenwood and Hillside
Discovery Village, Evergreen and New Hillside
All McChord and Madigan
BLDG 5133 - Lewis Main Phone: 253-912-3493 lewiswest@lpsi.com
BLDG 60100A - Lewis Main Phone: 253-912-3485 lewiseast@lpsi.com
Meriwether Landing, Beachwood North, Beachwood South and Eagleview
District Manager: Lance Chapman Maintenance Supervisor: Patrick Hecox
District Manager: Lesley Bonnell Maintenance Supervisor: Patrick Hecox
BLDG 5133 - Lewis Main Phone: 253-912-3460 lewismain@lpsi.com District Manager: Angela Cardosa Maintenance Supervisor: Sean Ryan
BLDG 10400 - Lewis North Phone: 253-912-3475 lewisnorth@lpsi.com District Manager: Jessica Flansburg Maintenance Supervisor: Sean Ryan
BLDG 3209 - McChord Field Phone: 253-589-0523 mcchord@lpsi.com District Manager: Amy VanPevenage Maintenance Supervisor: Joe Mavega
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Community Services
Caught On Camera - Resident BINGO!!
Community Services Email: lewismcchordcommunities@gmail.com Office Hours: 8:00 AM - 4:00 PM Closed Saturday and Sunday Community Services Coordinator: Hope Schwickerath Community Services Director: Marcia McDowell
join the conversation Like us on Facebook, find us on Twitter, look for us on Instagram and Pinterest, you can even find us on snapchat. Lincoln Military Housing is not responsible for information from other organizations published in this newsletter.
Community Services Mission Statement Our mission is to improve the quality of life for our military residents through programs designed to strengthen personal connections between neighbors, and to partner with like minded local organizations to support this goal.
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