Community Newsletter JOINT BASE LEWIS MCCHORD
JUNE 2022
Mental Health Awareness
How Can We Help?
Community Reminders
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June is #PTSDAwareness Month. Every day, 22 active duty service members or Veterans take their own lives. In April, 2022 Liberty Military Housing team members completed the Infinite Hero Honor Challenge at Tough Mudder in support of Infinite Hero’s cause. Infinite Hero Foundation exists to connect our military, veterans and military family members with innovative and effective treatment programs for service related injuries. Physical Rehabilitation. Leadership Development. Brain Health. Family Support. Suicide Prevention. Visit infinitehero.org to find resources for Physical Rehabilitation, Leadership Development, Brain Health, Family Support, Suicide Prefention and more.
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Satisfacts Survey Reminder Mental Health Awareness Despite the openness that many civilian populations feel about sharing challenges relating to mental health, many in the military community don’t experience the same. But that doesn’t mean military communities don’t need access to mental health resources. Challenges often arise in the military community, from unknowns about a service member’s career to stress relating to constant moves. If you or someone you know is experiencing mental health issues, these resources for the military community might help.
At Liberty Military Housing, we’re fortunate to play a vital role in supporting your family. It’s a tremendous responsibility and one that our team takes great pride in fulfilling day in and day out. Your feedback is an integral part of helping us achieve our goals. We want you to know you have a voice, so we’ve created multiple ways for you to give feedback. You can always reach us on social, call our Leadership Line, or let us know how we’re doing by filling out a survey. You will receive a Satisfacts survey to the email address on file each time we complete a work order. These surveys are essential in helping us provide the best possible service for you and your family, and we strongly encourage you to complete them so we can continue to improve.
inTransition offers one-on-one coaching for all service members and veterans who need support accessing mental health care during a transition, like returning from a deployment, changing jobs, or transitioning out of service. Military Crisis Line connects a person in need to a trained counselor with a single phone call or click of a mouse. This confidential, immediate help is available 24/7 at no cost to active-duty, Guard, and Reserve members, their families, and friends. Moving Forward is a free, online educational and life coaching program that teaches problem-solving skills to help you handle life’s challenges better. It is designed to be especially helpful for veterans, service members, and their families. Remember that you should always carefully vet mental health providers. This list does not imply LMH endorsement.
Liberty At Your Service App The Liberty At Your Service App makes it easy for your family to manage maintenance of your Liberty Military Housing home, even when you are on the go. • Request maintenance for your home with fast submission right from your mobile device. • Conveniently track the progress of your recent maintenance request or review your request history. If you have an emergency in your home that requires immediate attention, please contact Liberty At Your Service, 1.888.578.4141. Our call center team is available 24-hours a day, 7-days a week to assist should you have a maintenance emergency.
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Community Facebook Page Here at LMH, we’re always looking for ways to improve communication with our residents. One of those ways is to streamline how you receive important information from our teams.
How can we help? Do you have a maintenance repair, a suggestion, or a concern? Liberty Military Housing is committed to enriching the lives of military families through providing homes and vibrant communities.
That’s why we’re thrilled to bring you the all-new Joint Base Lewis McChord Facebook page! It’s your one-stop source for information on your community including updates, announcements, and other important information.
Your feedback is an important piece in helping us accomplish this goal, and we want to ensure we provide you with an avenue to initially address your needed repair, suggestion, or concern and the process to escalate it, should that be necessary.
Be sure to follow and like the new page!
Below is an outline of our easy Three-Step process for concerns and opportunities for feedback.
Want to check the status of your service request?
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Step One
Visit our Resident App or Resident Portal.
Identify the issue and contact Liberty Military Housing via the App or Portal, or calling 888.578.4141. You may also contact your District Manager.
Step Two If the issue is incomplete contact Liberty Military Housing: General Management Office: 253.912.2111
Step Three If the issue is still unresolved contact: DPW Government Partner - 253.966.2524
Has your email address changed? Contact your district office and we will be happy to update your contact information.
Own your passion for Service - become an employee-owner today. JoinLMH.com
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Community Reminders If you are interested in installing the following items, please contact your district office and let them know that you would like to submit for approval or if you have any questions.
PERSONAL POOLS All personal pools are allowed from Memorial Day to Labor Day. Wading pools are allowed without prior written approval. Wading pools are defined as being no more than 18 inches in height. They are temporary and seasonal and do not include ladders or pumps. • Wading pools must be emptied and put away daily. • Above ground pools require written approval annually from your district manager. • A deposit is required for all above ground pools larger than 18 inches in height. • Above ground pools are only allowed in a 6-foot fenced backyard that has a self-latching gate. • Children under the age of 14 must be accompanied by someone 14 years or older at all times when using the pool. Please contact your district office before installing a pool larger than 18 inches in height to start the approval process.
FIRE PITS Only commercially purchased, above ground fire pits are allowed in family housing and must be used at least 15 feet from your home and within your own yard. During use, in case of emergency, a water source must be close by.
AIR CONDITIONERS Air conditioner units (AC) are permitted with prior approval from Liberty Military Housing. To begin the process, please contact your district office. You will need to complete an Air Conditioner Request form along with a maintenance request. You must obtain approval from your district office before installing an AC unit. Window mounted AC units can only be installed on first floor windows. Mobile/portable AC units, where the unit remains fully inside the home and vents through a window, are allowed on all floors.
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