March 2024 Community Newsletter | JBLM

Community Newsletter

March is the time of year when spring arrives, good luck is granted for St. Patty’s Day, and Read Across America is celebrated for Dr. Seuss’s birthday. From all of us at Liberty Military Housing, thank you for living with Liberty and being a part of our community and events! Your Community Services Event Coordinators and District Teams have many fun events and activities planned this month to celebrate spring, reading, and you! Please keep reading this newsletter for all the upcoming events and activities! Liberty also provides:

Little Libraries – stop by your community Little Library and check out a book and/or donate a book for others to enjoy!

Outdoor space / Playgrounds – get outdoors as spring arrives and enjoy your community outdoor spaces and playgrounds!

FREE events and activities – this month will feature an Egg Hunt! Visit Community Rewards for all event details!

Again, thank you for Living with Liberty and we look forward to seeing you at the next event!

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SURVEY INFORMATION

COMMUNITY REMINDERS

JOINT BASE LEWIS MCCHORD -

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How Can We Help?

Do you have a needed repair, a suggestion, or a concern? Liberty Military housing is committed to enriching the lives of military families through providing homes and vibrant communities Your feedback is an important piece in helping us accomplish this goal, and we want to ensure we provide you with an avenue to initially address your needed repair, suggestion, or concern and the process to escalate it, should that be necessary Below is an outline of our easy Three-Step process for concerns and opportunities for feedback

STEPONE

ContactyourDistrictHousing Office

LewisEast:253-912-3485

LewisEast@LiveLMH.com

LewisMain:253-912-3460

LewisMain@LiveLMH.com

LewisNorth:253-912-3475

LewisNorth@LiveLMHcom

LewisWest:253-912-3493

LewisWest@LiveLMH.com

McChord:253-589-0523

Mcchord@LiveLMH.com

DiscoveryVillage:253-292-6100

DiscoveryVillage@LiveLMHcom

MtBaker:253-300-5299

Mt.Baker@LiveLMH.com

LibertyAtYourService 1-888-578-4141(24hrs)

STEP TWO

If the issue is incomplete

contact LMH General Management Office: 253-912-2111

STEPTHREE

Iftheissueisstill

unresolved

ResidentialCommunities Initiative

253-967-2524

Resident Frequently Asked Questions

You ask, we answer!

Below are a few commonly asked questions from our residents that you may have been wondering about too.

Where is the self-help warehouse located and what can I get from there for free?

We have two self-help warehouses located on both Lewis North and McChord. Lewis North self-help warehouse is located at 7910 Plant Road. McChord’s self-help warehouse is located at 3080 Woodbrook Road Southwest Residents can pick up grass seed, touch up paint and brush, furnace filters and hose bibs (seasonal)

How can I get a copy of my lease?

Your designated district office has your lease on file and can provide that to you

Who do I contact about my trash not being picked up?

If you are having issues with your trash service, please reach out to your designated district office. They will then work with LeMay to help resolve the issue

I am PCSing soon, who do I contact about the move-out process and what do I need to do?

When you receive orders, reach out to your designated district office to notify them. You will receive a notice to vacate form to fill out as well as a move-out checklist You will then be scheduled for a move-out inspection

How do I transfer to another home?

Residents may be transferred to another home if they meet one of two criteria’s; 1) number of dependents in the home has increased 2) service member outranks the community Reach out to your designated district office to fill out the transfer form Transfers are dependent on district approval and home availability

What district office do I reach out to for my neighborhood?

Each of our district offices oversee and manage specific communities Please refer to the list below for your designated district office for your community

NewHillside LewisNorth

BeachwoodNorth

MeriwetherLanding

DiscoveryVillage

DiscoveryVillage

McChord

TheBricks

CascadeVillage

CarterLake

WestcottHills OlympicGrove

THE TENANT SATISFACTION SURVEY

IS BACK

MARCH 4TH - APR 18TH

TSS is a great opportunity to give us feedback on what you would like to see us improve upon in your neighborhood and the homes that we offer to our military families. We take this feedback into consideration when planning out future capital improvements throughout our communities.

TWO OPTIONS TO RECEIVE YOUR SURVEY:

EMAILED

On March 4th, every resident of Liberty Military Housing will be emailed a link from CEL, a third party provider, to submit their Tenant Satisfaction Survey.

OMB Control Number: 0704-0553

OPT-IN TO TEXT

Register through the QR code to opt-in to receiving the survey via text. You must register PRIOR to the survey on March 4th in order to receive it via text.

OMB Expiration Date: 5/31/2025

Community Updates

EVERGREEN IS GETTING A NEW PLAYGROUND!

With the partnership of Buell Recreation and Burke Play That Moves You, we have officially broken ground on the very first challenge course playground on JBLM in our Evergreen community!

MOVING? DONATE YOUR FOOD!

Set aside your unopened, non-perishable food items Pick up our designated donation bags from your district office

Place your donations in the provided bags and leave them on your counter at move-out

Your donations will then be pickedup and delivered to a local food bank or pantry.

WHAT TO DONATE?

Pasta/Sauce, Baby Food/Formula, Dry Beans, Flour, Cereal, Oatmeal, Juice, Rice, Peanut Butter & Jelly, Crackers, Cookies

Canned: Vegetables, Fruits, Stews, Soups, Beans, Tuna, Meat

All Liberty Military Housing offices will be closed on Thursday, March 14th from 9am-1pm.

Our offices will reopen for business at 1pm

Foremergencyandurgentservicesrequests,

Now in Every Community!

A Liberty’s Little Library has now been added to each of our communities. Have any unwanted books?

Consider donating them to your community’s little library to share the reading with your neighbors!

LeMay

1 Residents may schedule their own curbside bulk pickup.

a

b. Residents can purchase up to four approved LeMay 32-gallon bags from their district office

Residents may request a larger or additional trash bin.

c. Alternative Disposal Options

2 Lewis Recycling Center - 5290 Nevada Ave, JBLM | 253-966-6230

a McChord Recycling Center - 516 South Gate Road, JBLM | 253-982-3451

b Thurston County Waste & Recovery Center2420 Hogum Bay Rd NE, Lacey WA | 360-867-2912

d.

c Tacoma Landfill - 3510 S Mullen St., Tacoma WA | 253-591-5418

Want to make sure your voice is heard? Did you have a fantastic experience and want to tell us about it?

Liberty Military Housing has teamed up with SatisFacts to provide online Resident Satisfaction Surveys at the time of move-in, service in your home, and at move-out Your feedback is essential in helping us achieve our goals to provide military families with exemplary service and a quality home environment Surveys are automatically sent to your email from SatisFacts Residents can also receive survey notifications via Text. Look out for more details from SatisFacts. Fill

*Contact

The app makes it easy for your family to manage the maintenance of your Liberty Military Housing home, even when you are on the go.

If you have an emergency in your home that requires immediate attention, please contact Liberty At Your Service, 888-578-4141.

A WORD FROM OUR WEST ARMY PARTNERS

Keeping Water Clean on JBLM

by Hailey Dunn, DPW Environmental Division, AGEISS

We all live in a watershed, and on JBLM it is the Chambers-Clover Creek Watershed. When water falls or flows over JBLM, it ends up in creeks, lakes, streams, and the Puget Sound. Simple choices in our daily activities affect the quality of water we drink, we play in, and the water that fish and other wildlife rely on.

Stormwater runoff picks up potential pollutants like cigarette butts, dog poop, chemical fertilizers, motor oil, and eroded topsoil and carries them directly into the waters where we fish and play. Some pollutants may even seep through the ground into our drinking water. In a very rainy place like ours, there is a lot of stormwater to manage The Directorate of Public Works on JBLM designs facilities to capture the water in places where plants, soil mixtures, and other media can help treat it before it infiltrates into the ground

Some things you can do at home to protect our waters and the Puget Sound:

1 Don’t let your pooch pollute! Clean up after your pets Scoop it, bag it, and trash it every time

2 Use a commercial car wash It is prohibited to wash your car in your driveway or street at JBLM Washing your car on the street or in your driveway carries dirty water down the street, into the storm drain, and then it eventually flows untreated into our local creeks, lakes, rivers, and Puget Sound. A commercial car wash uses less water and treats dirty water. If you want to hold a car washing fundraiser, sell tickets instead! Tickets can be sold rain or shine, and your group will be preserving our water quality. Puget Sound Car Wash Associations has details: www.charitycarwash.org.

3. Don’t drip and drive! Vehicle leaks shorten the life of your ride and are a major source of stormwater pollution. Even a small oil leak can have a significant impact on your car and our local waterways. Take your car to the MWR Auto Skills Center on Lewis Main or McChord Field to do any maintenance.

Lewis Main: https://jblm.armymwr.com/programs/autoskills

McChord Field: https://jblmarmymwrcom/programs/mcchord-autocenter

4 Household Hazardous Waste should never be poured down the drain, onto the ground, into storm sewers or thrown in the trash JBLM Housing residents can bring it to Environmental Operations Building, 9679 Rainier Ave, please call for hours and directions: 253-967-4786.

Keep up to date with DPW Environmental! Follow us on Facebook at SustainableJBLM.

MWR EVENTS

Other upcoming MWR events

Easter Dash is on March 30 at the Lewis North Athletic Complex.

Read Across America week at the libraries is March 4–8.