COMMUNITY REMINDERS
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JOINT BASE LEWIS MCCHORD - MAY 2024
SURVEY INFORMATION
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Page 6 RESIDENT EVENTS
On May 10th, the nation will honor and salute military spouses for their dedication to keeping our country safe. Military spouses are our unsung heroes and are the backbone of the family through readiness, deployments, and reintegration. The history of Military Spouse Appreciation Day started with President Ronald Reagan when he signed a Proclamation in 1984 to pay tribute to all military spouses. Military Spouse Appreciation Day is now a part of National Military Appreciation Month in May!
Liberty Military Housing would like to say “thank you” to all our military spouses for your service, commitment, sacrifices, and most importantly your contribution to your family and this nation.
Military Spouses stand tall and stand proud. Liberty salutes you!
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Newsletter
Community
How Can We Help?
Do you have a needed repair, a suggestion, or a concern? Liberty Military housing is committed to enriching the lives of military families through providing homes and vibrant communities Your feedback is an important piece in helping us accomplish this goal, and we want to ensure we provide you with an avenue to initially address your needed repair, suggestion, or concern and the process to escalate it, should that be necessary Below is an outline of our easy Three-Step process for concerns and opportunities for feedback
STEPONE ContactyourDistrictHousing Office
LewisEast:253-912-3485
LewisEast@LiveLMH.com
LewisMain:253-912-3460
LewisMain@LiveLMH.com
LewisNorth:253-912-3475
LewisNorth@LiveLMHcom
LewisWest:253-912-3493
LewisWest@LiveLMH.com
McChord:253-589-0523
Mcchord@LiveLMH.com
DiscoveryVillage:253-292-6100 DiscoveryVillage@LiveLMHcom
MtBaker:253-300-5299 Mt.Baker@LiveLMH.com
LibertyAtYourService 1-888-578-4141(24hrs)
STEP TWO
If the issue is incomplete contact LMH General Management Office: 253-912-2111
STEPTHREE Iftheissueisstill unresolved ResidentialCommunities Initiative 253-967-2524
Resident Frequently Asked Questions
You ask, we answer!
Below are a few commonly asked questions from our residents that you may have been wondering about too
1. How do I submit a work order?
All maintenance work orders can be submitted one of two ways: Submit a request or check the status of a request at any time with the Liberty at Your Service App. You can call our hotline Liberty at Your Service 24/7 at 1-888-578-4141
2. Why are resident event locations not posted on public platforms such as Facebook?
Due to OpSec and being on a secure military base, we do not post location details of our resident events on public platforms for the safety of our residents If we posted location details, we risk anyone on public platforms knowing where all of our residents are gathered at a particular time. Instead, we utilize, Community Rewards which is a secure third-party platform where residents will get notified of upcoming resident event details and locations, community updates, can earn cash rewards and get access to community discounts.
3. I am PCSing soon, who do I contact about the move-out process and what do I need to do?
When you receive orders, reach out to your designated district office to notify them. You will receive a notice to vacate form to fill out as well as a move-out checklist You will then be scheduled for a move-out inspection
4. I am leaving my home for vacation. What do I need to do?
When leaving your home for an extended period of time (more than two weeks), please contact your district office to notify them and fill out a Vacation and Extended Absence Form This is to ensure the safety of your home if anything were to happen during your absence or if anyone has permission to enter your home
5. Where is the self-help warehouse located and what can I get from there for free?
We have two self-help warehouses located on both Lewis North and McChord Lewis North self-help warehouse is located at 7910 Plant Road McChord’s self-help warehouse is located at 3080 Woodbrook Road Southwest. Residents can pick up grass seed, touch up paint and brush, furnace filters and hose bibs (seasonal)
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District Office Designations LewisMain Hillside Parkway Broadmoor Mt.Baker TownCenter Clarkdale LewisWest DavisHill Greenwood LewisEast Evergreen Madigan NewHillside LewisNorth BeachwoodNorth BeachwoodSouth Eagleview MeriwetherLanding DiscoveryVillage DiscoveryVillage McChord TheBricks StonyOak Heartwood CascadeVillage CarterLake WestcottHills OlympicGrove
CONGRATULATIONS TO ALL OF OUR TENANT SATISFACTION SURVEY WINNERS!
Community Updates
Evergreen Challenge Course
The brand-new challenge course playground in our Evergreen community is now open and ready for you to take the challenge!
We had the honor of COL Park and CSM Hansen along with our Liberty team members, cut the ribbon to commemorate the opening of our new park and challenge our residents on the course.
Thank you everyone who joined us for the grand opening and a special thank you to Buell Recreation for partnering with our team to construct such a fun playground for our military families.
Spring Bulk Drop-Off
Saturday, May 4th | 9am - 3pm
Location: Location: 7910 Plant Road, JBLM
Monday, May 6th | 8am - 1pm
Location: Corner of N 5th and Pierce Ave in the Greenwood community
Tuesday, May 7th | 8am - 1pm
Location: Off of Blain Ave. in the Discovery Village community
Wednesday, May 8th| 8am - 1pm
Location: Off of 17th St across the street from the North District Office
Thursday, May 9th | 8am - 1pm
Location: Between Woodbrook Rd SW and Juniper St SW in the Carter Lake community
Army Chief of Staff Tour
In April, we had the honor of hosting the Army Chief of Staff General George, U.S. Senator Boozman, and their constituents for a tour of one of our Town Center homes and a discussed the future development on JBLM.
Last month, we had the privilege of hosting our quarterly Mayor's Meeting, where we engaged in discussions regarding upcoming events, policy updates and pressing matters in their respective communities.
Quarterly Mayor's Meeting Quarterly Mayor's Meeting
The Garrison Command team is looking for spouses of these neighborhoods that would like to serve their community as a mayor.
The mayors act as a voice for the residents and engage on a quarterly basis with Liberty Military Housing.
If you are interested in being a mayor, please scan the QR code and get started on submitting your application.
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Interested in Becoming a Community Mayor?
Scan to Apply!
AllLibertyMilitaryHousingofficeswillbeclosedon thefollowingdaysinMay: Monday,May13th Partialdayclosurefrom8:30am-10:30am Wednesday,May15th Partialdayclosurefrom8am-10am Monday,May27th AlldayclosureinobservanceofMemorialDay Thursday,May30th Partialdayclosurefrom11am-2pm MAY OFFICE CLOSURES HoseBibCovers(Seasonal) WeprovideavarietyofFREEitemsforour residentstopick-upatourSelf-HelpDesk WE PROVIDE: GrassSeed Touch-UpPaintandBrush FurnaceFilters 7910PlantRoad,JBLM (SecondDoor) LEWISNORTH MCCHORD 3080WoodbrookRd.SW, McChordAFB SELF-HELPWAREHOUSE
NEW BUSINESS HOURS STARTING IN MAY
Effective May 1st
All Liberty Military Housing business hours will be as follows:
Monday: 8am - 4:30pm
Tuesday: 8am - 4:30pm (closed 9am - 10am)
Wednesday: 8am - 4:30pm
Thursday: 8am - 4:30pm (closed 9am - 10am)
Friday: 8am - 4:30pm
Saturday: Closed
Sunday: Closed
Effective May 20th
All Liberty Military Housing business hours will be as follows:
Monday: 8am - 4pm
Tuesday: 8am - 4pm (closed 9am - 10am)
Wednesday: 8am - 4pm
Thursday: 8am - 4pm (closed 9am - 10am)
Friday: 8am - 4pm
Saturday: Closed
Sunday: Closed
RESERVE A COMMUNITY CENTER
Liberty Military Housing has teamed up with SatisFacts to provide online Resident Satisfaction Surveys at the time of move-in, service in your home, and at move-out Your feedback is essential in helping us achieve our goals to provide military families with exemplary service and a quality home environment Surveys are automatically sent to your email from SatisFacts Residents can also receive survey notifications via Text. Look out for more details from SatisFacts.
*Contact your district office for more information
The app makes it easy for your family to manage the maintenance of your Liberty Military Housing home, even when you are on the go. If you have an emergency in your home that requires immediate attention, please contact Liberty At Your Service, 888-578-4141.
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FREE APP TODAY
OUR
p
Fill
win $500!*
out a survey and you could
an event coming up but don’t have the space? Reserve one of our community centers with just a $250 refundable deposit! Available to reserve to Liberty Military Housing residents only. Want to request a reservation? Contact us!
Have
Bulk Drop-Off Week
MAY
4th, 6th, 7th, 8th, & 9th
MAY 10th
4pm-6pm
MAY 15th
11am -12pm
MAY 24th
4pm-6pm
Events May
Stop by one of the provided locations this week for our Bulk DropOff event Time and location will vary depending on the date This is a first come, first serve resident event; no sign-up necessary
Saturday, May 4th | 9am - 3pm
Monday, May 6th | 8am - 1pm
Tuesday, May 7th | 8am - 1pm
Wednesday, May 8th | 8am - 1pm
Thursday, May 9th | 8am - 1pm
Flower Planting
Join us as we prepare for Mother’s Day with beautiful flower planting! Materials and snacks will be provided Visit Community Rewards to see how to sign up!
Little Liberty‘s Storytime!
Join us at our Discovery Community Center for story time where we will be reading the book “Biscuit” while enjoying provided snacks and beverages and a craft. First 25 attendees will receive a FREE prize!
Paint with Liberty
Be sure to check Community Rewards to sign up for a chance to join us for our free-style paint night where all materials will be supplied to make your own personal painting to take home.
*First come, first serve. While supplies last*
Questions? Contact us at LMHJBLMevents@livelmh.com
For More Detailed Information: Check Community Rewards SCAN HERE
A WORD FROM OUR WEST ARMY PARTNERS
Ditch the Car, Ride a Bike
By: Kiley Westergaard, DPW Environmental Division, AGEISS
Spring weather is here and with that comes an itch to enjoy the outdoors more With work, school, and just generally busy schedules, it’s hard to get all the outside time we crave during these nice days A great way to increase outdoor time is to bike your commute Biking is great for physical and mental health, as well as provides benefits to the environment by reducing greenhouse gas emissions If commuting by bike isn’t an option, bike to the library, a movie, or a restaurant to add even more fun to your outing.
For biking to and off JBLM, Pierce County and Thurston County provide bike maps, and bicycle tips for a safe ride. Pierce County even does a bike swap annually where anyone can sell or buy used bicycles and bicycle parts. The event is an awesome place to learn more about biking in your area.
JBLM makes it easy to bike around by providing bike lanes for bicycle use only. Bike exclusive lanes can be found on Pendleton Ave, Jackson Ave, and on multiple streets within Lewis North Even without a specific bike lane, there are many safe places to ride on JBLM Before setting out, verify your bike is in good working condition, wear a helmet, and obey all Washington state bicycle laws Riding in the same direction as traffic, using hand signals and wearing bright and reflective clothing also ensures a safe ride
Biking is beneficial both to your health and to the environment It’s a great source of exercise and a mood booster Hate sitting in traffic? Biking avoids long traffic lines and it’s easy to find the nearest spot to lock a bike up, so you don’t have to worry about parking. Furthermore, avoid paying for gas and car maintenance by regularly biking.
For even more benefits, check out Bicycle Benefits This program encourages local businesses to provide a discount for people who arrive by bike and who have a Bicycle Benefits sticker
What’s not to love about biking? Get into biking this May and enjoy a ride to work or your favorite place.
Check out our Facebook page at Sustainable JBLM to stay up to date about biking benefits during May bike month.
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EVENTS
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EVENTS
APRIL RESIDENT EVENT PHOTOS
