How Can We Help?
Do you have a needed repair, a suggestion, or a concern? Liberty Military housing is committed to enriching the lives of military families through providing homes and vibrant communities Your feedback is an important piece in helping us accomplish this goal, and we want to ensure we provide you with an avenue to initially address your needed repair, suggestion, or concern and the process to escalate it, should that be necessary Below is an outline of our easy Three-Step process for concerns and opportunities for feedback
STEPONE ContactyourDistrictHousing Office
LewisEast:253-912-3485
LewisEast@LiveLMH.com
LewisMain:253-912-3460
LewisMain@LiveLMH.com
LewisNorth:253-912-3475
LewisNorth@LiveLMHcom
LewisWest:253-912-3493
LewisWest@LiveLMH.com
McChord:253-589-0523
Mcchord@LiveLMH.com
DiscoveryVillage:253-292-6100 DiscoveryVillage@LiveLMHcom
MtBaker:253-300-5299 Mt.Baker@LiveLMH.com
LibertyAtYourService 1-888-578-4141(24hrs)
STEP TWO If the issue is incomplete contact LMH General Management Office: 253-912-2111
STEPTHREE Iftheissueisstill unresolvedcontact ResidentialCommunities Initiative 253-967-2524
Resident Frequently Asked Questions
You ask, we answer!
Below are a few commonly asked questions from our residents that you may have been wondering about too.
1. I am getting a new pet. What do I need to do?
All homes are required to have a $250 pet deposit and a PetScreening profile per pet If a new pet has been added to your family, please contact your designated district office to send you the appropriate forms
2. How do I submit a work order for a Common Area?
All maintenance work orders can be submitted one of two ways: Submit a request or check the status of a request at any time with the Liberty at Your Service App. You can call our hotline Liberty at Your Service 24/7 at 1-888-5784141
3. I am leaving my home for vacation. What do I need to do?
When leaving your home for an extended period of time (more than two weeks), please contact your district office to notify them and fill out a Vacation and Extended Absence Form. This is to ensure the safety of your home if anything were to happen during your absence or if anyone has permission to enter your home.
4. I am leaving my home for vacation. What do I need to do?
When leaving your home for an extended period of time (more than two weeks), please contact your district office to notify them and fill out a Vacation and Extended Absence Form This is to ensure the safety of your home if anything were to happen during your absence or if anyone has permission to enter your home
Living with Liberty- Your Home Guide
The Living with Liberty- Your Home Guide is a resource to provide residents with information about their Liberty community, including quick links to frequently visited websites, information for move-out, and more!
The Living with Liberty Guide includes helpful resources, tips, and tricks to make life in your community simple, easy, and stress-free. Inside the guide, you'll find:
Contact information for your community office and other important phone numbers
Hours and locations of your community amenities
Local and National resources for military families
Quick links to frequently used websites
To easily access your Living with Liberty Guide, download our Liberty at Your Service app
Need help locating the information? Give us a call, and we can walk you through the process. Please contact our team via your district office or call Liberty at Your Service at 1-888-578-4141.
Routine Service Requests
Our goal is to provide exemplary service at every possible opportunity. To best serve you, we ask you keep the following in mind.
Points to Remember:
Make sure all interior doors are unlocked.
Ensure all pets are secure
Remember, we are unable to enter the home if minors are home alone
If you’ve given our team PTE, our goal is to respond to your request as quickly as possible.
Without PTE, your service request might be delayed.
Requesting an appointment means you’ll receive a call from our team to confirm a day and time that you can expect us
If we happen to miss you, we’ll leave a door hanger letting you know the best way to reach us.
Lewis Recycling Center 5290 Nevada Ave, JBLM
Recycling Center 516 South Gate Road, JBLM
LeMay Pierce County Refuse 253-875-5053
Thurston County
&
2420 Hogum Bay Rd NE, Lacey WA 360-867-2912
Tacoma
3510 S Mullen St., Tacoma WA 253-591-5418
Wednesday, September 18th | 3pm-7pm Saturday, September 21st | 9am-3pm
*FIRST COME, FIRST SERVE. ONCE DUMPSTERS ARE FULL, WE WILL CLOSE*
LIBERTY MILITARY HOUSING RESIDENTS ONLY. Residents must sign the items drop-off form and provide their JBLM home address.
Must provide a list of items being disposed of at the time of drop-off.
Disposal of accepted items only.
Must be able to lift and dump all items yourself or with an accompanied person.
Location: Details will be provided in Community Rewards
ACCEPTED
Furniture (3 per household)
Bagged Items
Recyclables
Household Trash
Bicycles
Grills - (For gas, ignitor must be removed)
NOT ACCEPTED
Set aside your unopened, non-perishable food items Pick up our designated donation bags from your district office
Place your donations in the provided bags and leave them on your counter at move-out
Your donations will then be pickedup and delivered to a local food bank or pantry
WHAT TO DONATE?
Pasta/Sauce, Baby Food/Formula, Dry Beans, Flour, Cereal, Oatmeal, Juice, Rice, Peanut Butter & Jelly, Crackers, Cookies
Canned: Vegetables, Fruits, Stews, Soups, Beans, Tuna, Meat
There are Liberty’s Little Library’s in each of our communities. Have any unwanted books? Consider donating them to your community’s little library to share the reading with your neighbors!
Partialdayclosurefrom8am-9:30am Wednesday,September25th
Partialdayclosurefrom8amto9am
Go Green with Clean Products
By: Kiley Westergaard, DPW Environmental Division, AGEISS
Choosing eco-friendly cleaning products is one of the easiest ways to adopt sustainable practices You can either make your own, which is cost-effective, easy, and fun, or buy environmentally friendly products. Look for the Environmental Protection Agency’s (EPA’s) Safer Choice label to identify these products, as they meet strict guidelines for human health and the environment. Whether you choose homemade or store-bought options, making the switch is simple and accessible for everyone.
Making cleaning products at home is surprisingly simple and often only requires items you already have For glass cleaner, combine equal parts of vinegar and water For toilet bowl cleaner, use equal parts baking soda and vinegar, then add a few drops of essential oil for scent. For all purpose cleaner, combine equal parts water and vinegar with essential oils for scent. Homemade cleaning products are not only easy and enjoyable to make but can also be a practical option in a pinch.
If you prefer not to make your own cleaning products, there are plenty of commercially made options that are good for both human health and the environment. The EPA makes it easy to find these eco-friendly products with its Safer Choice label. This green and blue label, usually found near the bottom of the packaging, can be seen on various items like dish soap, multipurpose spray, and laundry detergent Currently, about 1,900 products carry the Safer Choice label, indicating they meet strict environmental criteria.
Every ingredient in a Safer Choice-certified product undergoes a thorough review to ensure safety. The EPA evaluates factors such as carcinogenicity, reproductive and developmental toxicity, toxicity to aquatic life, and persistence in the environment. Beyond ingredient safety, the EPA also assesses product performance, pH, packaging, and more, ensuring that safety does not compromise quality.
Additionally, the EPA conducts audits to ensure companies maintain compliance with Safer Choice guidelines. For more information about Safer Choice, visit the EPA's website:
https://www.epa.gov/saferchoice/le arn-about-safer-choice-label.
Making the choice to use homemade cleaning products or selecting those with the Safer Choice label can both significantly benefit your health and the environment
