A publication for the employees & volunteers of the Lexington County Health Services District
march 2014
By the Numbers
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LMC Weathers the Storm
2
Inches of winter precipitation at Columbia Metropolitan Airport ——————
197
Employees transported to work —————— Lexington Medical Center would like to thank the physicians, nurses and staff who battled the elements during Winter Storm Pax to ensure that patients received the highest quality care. even helped with patient discharges Nursing leaders worked diligently to and took hospital employees home. safely staff their units. More than 200 Public Safety did an outstanding employees slept at LMC or stayed job implementing the Inclement in nearby hotels. Others came to the Weather Plan. Staff members worked hospital a full day before their shifts. long hours in the Incident Command Employee efforts continued throughout Winter Storm Pax. Materials Center coordinating transportation and accommodations for employees. Management ordered extra deliveries “just in case.” The Grounds crew worked to keep driveways and sidewalks clear. Engineering and Courier Services provided transportation throughout the Midlands. Some local ambulance services Incident Command Center
Nutrition Services took on the task of providing food for the command center staff. And help was extended into the community when the S.C. Department of Health and Environmental Control asked LMC to operate a special medical needs shelter for residents who lost power and needed oxygen or other support. LMC is proud of the way its team responded to this weather emergency. Thank you for all you do to fulfill the hospital’s mission — no matter what the weather!
6,000
Pounds of ice melt used at the main campus ——————
200+
Employees slept at LMC ——————
2,198
Miles driven during Winter Storm Pax ——————
28
Hours of winter precipitation ——————
Intercom is published by LMC’s Marketing department. Editorial material and pictures are solicited and should be sent to Marketing. Materials submitted for publication will not be returned unless otherwise requested. The Marketing department reserves the right to accept or deny any article and/or photo for publication. For more information, please contact Sarah McClanahan at 936-7123 or email srmcclanahan@lexhealth.org. March 2014 INTERCOM 1
Every second counts.
DON’T DRIVE
CALL 9 1 1 When it comes to heart attacks and strokes.
Help the Beat Go On When it comes to heart attack and stroke, every second counts.
Participants enjoyed a salsa dancing class at Vista Ballroom.
Did you “Take 5” with Lexington Medical Center in February? The hospital created the Take 5 for Heart Health program to encourage community members to take time for their heart health by focusing on five important elements:
1 Eat Right 2 Chill Out 3 Get Moving 4 Call 9-1-1 5 Learn CPR
LMC partnered with Midlands businesses to provide free heart-health events, such as exercise classes and stressrelief activities, including bowling and painting. Take 5 for Heart Health ended on March 2 with Heart Fair, a free interactive health fair that showed participants how to reduce their risk of developing cardiovascular disease. Activities included massage therapy, healthy food tastings, blood pressure screenings and relaxation training. Attendees also heard from LMC physicians and clinicians as they discussed heart-health Participants enjoyed a class on indoor planting techniques at topics. Riverbanks Botanical Garden.
That’s why it’s important to recognize the symptoms of acute coronary syndrome and know how to provide early heart attack care. Early symptoms of a heart attack include chest, back or jaw pain, shortness of breath, nausea, sweating and dizziness. For stroke, think FAST – Face, Arm, Speech, Time – to remember the warning signs. If someone is experiencing symptoms of acute coronary syndrome, one of the best things you can do is call 9-1-1 instead of driving him or her to a nearby emergency department. It can be the difference between life and death. Quick treatment can help limit damage to the brain or heart, and increase the chance of a full recovery. In addition, you can do a lot of good by performing compression-only cardiopulmonary resuscitation (CPR). Pushing hard and fast on the chest will help to keep blood flowing to the brain and heart. And if someone else knows CPR, take turns pushing. The more tired you are, the less effective your pushes.
Follow these steps to perform CPR 1. M ake sure the person is lying on his/her back on a firm, flat surface. 2. Move clothes out of the way. 3. P ut the heel of one hand on the lower half of the breastbone. Put the heel of your other hand on top of the first hand. 4. P ush straight down at least 2 inches at a rate of at least 100 pushes a minute. 5. After each push, let the chest come back up to its normal position. Put the heel of one hand on the lower half of the breastbone. Put the other hand on top of the first hand.
Alive Again, LLC hosted a Smoothie Lunch and Learn at M Space. 2 INTERCOM
SKA*Fitness helped members of the community dance off the calories in LMP1 Auditorium. MARCH 2014
Each month, Guest Services will highlight a service expectation in Intercom.
With Appearance/Presentation, the importance of the following statements becomes more important:
Changing Hearts At
Hundreds of people came to Lexington Medical Center’s inaugural Heart Fair at the DoubleTree by Hilton in Columbia on March 2. From healthy cooking demonstrations to health screenings and relaxation training, community members learned how to improve their cardiovascular health. “Heart Fair was a great opportunity to provide our community with important heart-health education in a fun and interactive way,” said Barbara Willm, vice president of Community Relations. “The tremendous turnout shows just how many people in the Midlands are concerned about their heart health.” During the event, Lexington Medical Center physicians were on hand to discuss heart-health topics, including sleep and the heart, hypertension, heart attack, cardiovascular surgery and stroke. Participants also discovered the latest cardiovascular technologies used in diagnostic, interventional and surgical procedures as well as attended free Citizen CPR classes.
March 2014
—————————————————— “I will pay attention and actively listen to patients and acknowledge the input of family members as well.”
Thank you for participating! • Cardiovascular Operating Room • Cardiovascular Rehabilitation – Main Campus & LMC Lexington • Catheterization Lab • Center for Best Practice • Child Development Center • Community Medical Centers • Community Outreach • Echovascular • Foundation • Health Directions • Lexington Cardiology • Lexington Cardiovascular Surgery • Lexington Sleep Solutions • Nutrition Services • Radiology • Sumter Cardiology
By paying attention and listening to patients and family members, we may be able to provide information for patient care plans. This will enable us to advocate for patients in a care team setting and validate the importance of their input. When given opportunities to listen to family members, we can incorporate their perceptions of the patient’s care to help determine what is best for him or her. —————————————————— “I will treat customers as if they were guests in my home.” Hospitality is defined as treatment or reception, suggesting generous and cordial welcome. We should all strive to treat our patients as guests. Welcome them and make sure that they are comfortable. When patients or family members are not able to do things for themselves, providing them with assistance is essential. In Press Ganey surveys, service expectations are measured with different statements and questions (e.g., amount of attention paid to your special or personal needs, staff attitude to your visitors, response to concerns and complaints made during your stay). The clarity in patient expectations is especially important as the hospital reviews its own service expectations. INTERCOM 3
LMC Celebrates Heart Program’s Second Anniversary Lexington Medical Center will celebrate the second anniversary of its complete cardiac care program this month.
On March 28, 2012, Jeffrey Travis, MD, the hospital’s first cardiovascular surgeon, and a highly specialized cardiac surgical team performed the first open heart surgery at LMC. Over the past two years, the hospital has performed more than 400 open heart surgeries and saved the lives of friends, neighbors and loved ones. LMC expected to perform about 100 open heart surgeries each year. As the program
developed, however, the numbers exceeded expectations, which led the hospital to add a second heart surgeon, Steven Marra, MD, FACS. By January 30, 2014, the hospital had performed 402 open heart surgical procedures. The cardiovascular program has also grown in other ways. LMC began offering catheter ablation, a non-surgical, electrophysiology (EP) procedure to treat cardiac arrhythmias, when William Brabham, MD, an EP-trained cardiologist
who specializes in atrial fibrillation and other arrhythmias, joined Lexington Cardiology last year. Soon the hospital will begin offering transcatheter aortic valve replacement (TAVR) with a cardiac care team that includes Robert Leonardi, MD, of Lexington Cardiology. He joined the hospital’s network of care this January. LMC continues to perform diagnostic cardiac catheterizations as well as non-emergent and emergent coronary interventions. In addition, the hospital has two American Academy of Cardiovascular and Pulmonary Rehabilitationaccredited cardiac rehabilitation facilities. In the future, LMC will focus on developing the program’s technology and services with the latest techniques and state-of-the-art equipment. This work also extends into the community with a comprehensive education program that actively promotes heart-healthy lifestyles. The goal is to deliver complete cardiovascular care focused on unparalleled efficiency and excellent outcomes.
LMC Employees Saw Punxsutawney Phil wasn’t the only one to see his shadow this year.
Tayleigh Hickey from Kelly Mill Middle School shadows her mother, Erin Hickey, at River Bluff GYN. 4 INTERCOM
Several Lexington Medical Center employees did, too! LMC participated in National Groundhog Shadow Day, which provides a chance for eighth- grade students to learn about different areas of health care and discover what opportunities may be available in the future. Throughout the day, LMC employees showed students the ins-and-outs of their jobs. They helped with daily tasks, answered telephones and greeted patients and visitors. For more information on workbased learning programs, Griffin Todd from Lexington Middle School shadows please contact Patricia Perez his mother, Robin Todd, at at 936-4104. Physician Network Support.
Hannah Chavis from BatesburgLeesville Middle School shadows her mother, Amy Chavis Hall, at Lexington Women’s Care.
Emily Stalvey from Gilbert Middle School shadows her mother, Jennifer Stalvey, at LMC Gilbert.
Shaelyn Stalcup from Kelly Mill Middle School shadows her father, Brad Stalcup, at MRI. march 2014
Hospital CIO Receives Prestigious Certification Congratulations to Kathleen Herald, vice president and chief information officer, on achieving professional certification from the College of Healthcare Information Management Executives. Representing achievement of the highest standard, Certified Healthcare CIO (CHCIO) certification shows that Herald has demonstrated the commitment, knowledge and experience required to master the core skills needed by successful chief information officers. She has served LMC since 2011. Her main responsibility is to work with hospital leadership to ensure that the hospital’s technology and applications are aligned with its goals and mission. “Lexington Medical Center recognizes the importance of putting new technology in our network of care,” Herald said. “My goal is to manage the daily information operations of the hospital successfully while expanding and optimizing our technological innovations to enhance patient care and meet the needs of our community.” To receive CHCIO certification, Herald had to pass a rigorous 125-question examination and possess specific professional qualifications, including continuing education units and at least three years of experience as a chief information officer.
EHR Tip: Shortcut to Problem Based Orders The Clinical Toolbar serves as a shortcut to multiple areas within the LMConnect Physician Network EHR.
You may already be familiar with some Clinical Toolbar buttons, such as Add New Medication or Heart . Have you explored other Clinical Toolbar shortcuts? The Problem Based Orders button directs users to the Problem Based Orders tab in the Add Clinical Item (ACI) window. Users may choose to default to either CareGuides or QuickSets in the Personalize menu. If you are already live on LMConnect Physician Network EHR and have questions, please log a HEAT ticket via LexLoop and a member of Team Green will be happy to assist you. March 2014
FOUNDATION F OCU S Gifts from the Lexington Medical Center family and the community make it possible for the Lexington Medical Center Foundation to support our mission — providing quality health services that meet the needs of our community.
In 2013, Lexington Medical Center employees gave $686,765 to the Universal Employee Fund — the most donations ever! This year, the LMC Foundation is asking you to continue to “Be The Difference.” The UEF 2014 campaign will kick off on March 14 and run through April 11. Once you donate to UEF, you will be eligible for drawings, giveaways and much more! Please contact Becky Wych, annual gift officer, at bewych@lexhealth.org or 936-7108 with any questions.
Fund Fair The Foundation hosted its annual Fund Fair on January 30. Employees had the opportunity to speak with program coordinators about how the Foundation uses donations to impact LMC and the community. One table featured the artwork of Healing Icons® participants. Coordinators discussed how the program triggers the healing process and empowers participants with new coping strategies. More than 120 donors attended the Fund Fair and had the opportunity to tour the Mobile Mammography Unit and the Mobile Medical Unit. Pet Therapy volunteers were also there to greet donors. —————————— If you are interested in supporting these programs, call the Foundation at 791-2540 or visit lmcFoundation.com.
Rumor, a 13-month-old Great Dane, greeted donors.
Healing Icons showed donors how the program can help patients.
Donors toured the Mobile Mammography Unit.
For more information about Foundation news and events, visit facebook. com/lmcFoundation. Be sure to “Like” the page to stay up-to-date on all LMC Foundation events! INTERCOM 5
On a Mission for Missions
LMC Physician Honored for Mission Work LocumTenens.com has selected Todd Crump, MD, as its domestic service honoree for the MedicalMissions.org Physician of the Year award. More than 150 physicians were nominated for this award, which honors physicians who help underserved people gain access to health care services. “I went into medicine in an effort to help others in need. Nowhere is that more important than with our patients who have no insurance, Medicaid or “I went into Medicare,” said Dr. Crump. “I am medicine in an grateful to MedicalMissions.org effort to help for being proactive in honoring others in need. and recognizing those who Nowhere is that provide volunteer health care services both here and abroad.” more important For Dr. Crump, patient care than with our extends outside Lexington patients who have Medical Center’s Emergency no insurance, department. He began Medicaid or volunteering with The Free Medicare.” Medical Clinic in 1997 while in medical school at the University of South Carolina in Columbia. Dr. Crump has continued to regularly volunteer at the clinic, which serves more than 7,000 uninsured patients who would otherwise go without care. He is also the medical director at The Free Medical Clinic and assists with fundraising activities. In honor of his service, LocumTenens.com will donate $10,000 to the clinic. “Dr. Crump is helping in his own backyard to make sure that uninsured patients in Columbia don’t go without needed care,” said R. Shane Jackson, president of Jackson Healthcare and LocumTenens.com. LocumTenens.com, a full-service physician staffing agency, is committed to supporting medical mission work and increasing health care access in underserved areas by sponsoring and recruiting physicians for annual medical brigades and operating MedicalMissions.org, which helps to connect trained medical volunteers with organizations that sponsor medical missions throughout the world. 6 INTERCOM
Saluting a Soldier Lexington Medical Center is proud to salute Kelly Pounds, business office associate at Lexington Women’s Care, on her recognition as Soldier of the Year by the South Carolina State Guard! The Soldier of the Year designation honors one enlisted soldier each year. Candidates are graded on their overall performance during the year as well as their answers to difficult questions before a panel of senior enlisted soldiers. Originally from Chiefland, Fla., Pounds enlisted in the State Guard in 2012. Recently promoted to sergeant, she was assigned to be the senior drill instructor for the South Carolina State Guard Military Academy’s Basic Training Course, which teaches basic skills to newly recruited soldiers to help them become accustomed with military life. Sgt. Pounds received the State Guard’s Meritorious Achievement Medal for her performance during the Ardent Sentry 2013 exercise, a readiness-training exercise that included National Guard units from several states as well as the U.S. Army, Navy and Air Force, and even military units from Mexico. She also earned the Military Emergency Management Specialist qualification awarded by the State Guard Association of the United States. Structured around the Federal Emergency Management Agency’s National Incident Management System and Incident Command System, this qualification requires completion of several hours of emergency management course work as well as a practical exercise. In addition, Sgt. Pounds has achieved Search and Rescue Technician III certification from the National Association for Search and Rescue. Congratulations, Sgt. Pounds!
Decoding ICD-10 T h e r e ’ s a C od e fo r T hat ! The code set that physicians use today is expanding from approximately 14,000 to more than 140,000 codes on October 1, 2014. Known as ICD-10, these billing codes describe medical services in greater detail. For example, currently with ICD-9, a non-specific code is billed when a physician sees a patient with an injury from an animal. ICD-9 E906.8 – Other specified injury caused by animal But with ICD-10, the code can include the type of animal.
ICD-10 W55.89XA – Other specified injury caused by animal W61.92XA – Struck by other bird W61.32XA – Struck by chicken W61.42XA – Struck by turkey
Because ICD-10 codes provide a more accurate and clearer picture of diagnoses and procedures, hospitals may be able to improve payment strategies and care guidelines. In addition, codes that describe how people get hurt can help publichealth researchers find ways to prevent injuries. ————————— Click on the ICD-10 link on LexLoop to learn more and be sure to check out upcoming issues of Intercom for more information on the transition to ICD-10. march 2014
At Lexington Medical Center, our Medical Staff leaders are dedicated to serving our patients and community. They serve on hospital committees and as medical directors, but they also spend time with their families and have interesting hobbies. Each issue, Intercom tells their stories from “Inside the Doctors Lounge.” ——————————————————————————————————
Meet Dr. Quillin Davis Radiation Oncologist. Medical Director of Cancer Services. Father. Cancer Committee Chair. Musician. Dr. Davis began his medical career at Baylor College of Medicine in Houston after graduating from the University of Houston, but he didn’t plan to specialize in radiation oncology. “Honestly, in my first two years of medical school, I thought I wanted to be an orthopaedic surgeon!” Although Dr. Davis became familiar with radiation 1. W hat is your oncology through his wife’s work as a radiation oncology favorite word? Yes physicist, it was losing his mother to lung cancer that led him to the specialty. “She went through chemotherapy 2. W hat is your least favorite and radiation at Duke while I was in Houston doing my word? No clinical rotations. During that time, I discovered that I 3. W hat sound or felt more at home and that I had more to offer oncology noise do you services than any of my other rotations. I enjoyed the love? Music combination of patient care and advanced technology 4. What profession found in radiation oncology.” other than your In addition to providing patient care at Lexington own would you Radiation Oncology, Dr. Davis serves as chair of Lexington like to attempt? Medical Center’s Cancer Committee and medical Musician! director of Cancer Services at the hospital. “We have an excellent multidisciplinary team that takes care of our cancer patients. I wanted to help coordinate program activities and build on our successes in providing the best oncology care in the region, including clinical research efforts, advanced technology and outstanding care throughout the LMC system.” In these roles, Dr. Davis is involved in the hospital’s oncology accreditation efforts. He helps to develop improved processes for clinical trials and works with physicians, staff, Administration and Duke Medicine on quality initiatives and continual quality improvements in oncology care. Dr. Davis also assists with planning future expansions and capital projects, such as the hospital’s new radiosurgery program and linear accelerator. When Dr. Davis isn’t at LMC, he’s spending time with his wife of 20 years, Denise, and their four children: John, 15; Ryan, 11; Austin, 10; and Kate, 6. The family also has two cats, Darwin and Plato. He enjoys wakeboarding and tubing with his children in the summer and skiing in the winter. And Dr. Davis is a musician. He can play guitar and piano as well as carry a tune!
Join Lexington Medical Center for the 5th Annual Colon Cancer Challenge
Up for a Challenge?
5th Annual Colon Cancer Challenge Each year, more than 2,000 South Carolinians are diagnosed with colon cancer and 800 die from the disease. Remarkably, colon cancer is one of the most preventable forms of cancer — and treatable when detected in time. That is why Lexington Medical Center is committed to ensuring the community receives access to proper screenings through its annual Colon Cancer Challenge. “It’s a day to raise awareness,” said Barbara Willm, vice president of Community Relations. “In the fifth year, we hope to screen more than 100 people with proceeds from the event.” The best way to screen for colon cancer is a colonoscopy, an examination of the large intestine using a lighted tube. A colonoscopy can identify and permit removal of polyps before they turn into cancer. In general, doctors recommend people undergo a colonoscopy every 10 years beginning at age 50 and African Americans should begin screening at age 45.
Saturday, March 29, 2014 Dutch Fork Middle School 1528 Old Tamah Road, Irmo •
5-mile Ride • 15-mile Ride • 25-Mile Ride • 50-mile Ride • 65-mile Ride All proceeds will go to the LMC Colon Cancer Fund to provide screenings for under insured and uninsured patients.
Visit Command LMCColonCancerChallenge.com Incident Center for more information.
MARCH 2014
INTERCOM 7
in the SPOTLIGHT Awards, Honors & What’s Happening with LMC Employees LMCEC Employee of the Month Congratulations to Ivory Stokes on her selection as LMC Extended Care Employee of the Month. Ivory has been employed at LMCEC as a certified nursing assistant for four years and has recently been assigned to assist our residents with their transportation needs. She goes the extra mile to make sure the residents are happy and they commend her for taking such good care of them. Ivory enjoys spending time with her family, fishing and attending church.
Recognition Congratulations to Liz Kadar, RN in the Emergency department, on passing the certified emergency nurse exam. • • • • • • • • • • • • • • • •
Congratulations to Kindra Pettigrew, RN for 6th Medical, on passing her Medical-Surgical nursing examination. • • • • • • • • • • • • • • • •
Congratulations to Richard Ross, emergency department technician, on passing the NCLEX-RN® examination.
Employee Changes/Additions The Center for Best Practice welcomes Jessica Holsomback, clinical educator. • • • • • • • • • • • • • •
Congratulations to Karina Horton on her promotion to director of Physician Network Business Office. • • • • • • • • • • • • • •
The Foundation would like to welcome Sara Kennedy, donor coordinator. • • • • • • • • • • • • • •
Retirement Congratulations to Alice Wyatt, MSN, APRN, at Vista Women’s Healthcare on her retirement after 50 years of service. Alice’s nursing career began in 1963 when she served in the Navy Nurse Corp during the Vietnam War. She was even recruited by Eunice Medhurst, Lexington Medical Center’s first director of Nursing.
8 INTERCOM
Congratulations to Karen Spritz on her promotion to director in Physician Network Administration. She will primarily focus on OB/GYN. • • • • • • • • • • • • • •
Lexington Pediatric Practice would like to welcome Meagan Wingard, medical assistant.
LMC Extended Care Annual Service Awards Lexington Medical Center Extended Care hosted its annual Service Awards ceremony on February 21. LMCEC recognized the following employees for service milestones and presented them with service pins at the ceremony.
Mary Jackson, CNA (35 years)
—————— 35 years Mary Jackson Edna Phillips —————— 25 years Tara Corley-Boswell Linda Jay Tessie Neeley —————— 20 years Jacqueline Niles Vanessa Pete —————— 15 years Alma Brown Tracy Duckworth Delores Eggleston Cynthia Jeffery Sharon Randolph Annie Smith Harriett Sutton —————— 10 years Barbara Axson Allison Barnes Tammy Clemons Amanda Cooper Cathy Floyd Catherine Gainey Dianne Logan Patrick Matthews John Mims Gladys Patten Adriane Portee Dena Senn Morgan Straws Leroy Williams
Linda Jay, CNA (25 years), and Tara Corley-Boswell, accounting associate (25 years)
————————————————————— 5 years David Beer Crystal Berley Kathy Biggs Valerie Chandler Patricia Ellis Miranda Gallman Cynthia Grooms
Nancy Hammond Kristine Kealey Darlene Kearse Cindy Link Ashley Ludley Mary Massey
Sharon Phillips Linnea Scott Beverly Williams Marcia Wittchow Minerva Wolford Rahshema Young
REMEMBER! Take advantage of your free health screening during your birthday month! Screenings include lipid (cholesterol) profile, fasting blood sugar, complete blood cell count and thyroid stimulating hormone. Visit lmcWellnessPath.org or call 936-7126 to schedule your appointment. Go to Employee Health for your complete screening. For lab-only screenings, report to Outpatient Lab.
Lexington Medical Center has updated its Employment and Dress Code policies. Please review these revised policies on LexLoop, Policies and Procedures, Human Resources. March 2014
If you have any questions, please call 791-2131.