SERVICE DELIVERY INITIATIVE Initiatives that demonstrate best practice, or the pursuit of excellence, in the delivery of a service to the community or a specified target market, that is able to be continued on an ongoing basis.
Judging Criteria
➢ Clarity of demonstrated outcomes of the initiative ➢ Benefits of initiative relative to cost ➢ Innovativeness and defining features ➢ Sustainability / transferability of the initiative ➢ Initiative’s ability to meet specific needs of clients / target groups
Winner
➢ Brimbank City Council, Pre School Engagement Strategy
Finalists
➢ Kingston City Council, ChatBot 24/7 Customer Service ➢ Whittlesea City Council, Prioritising What’s Important
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