5/27/2014
Gmail - Vodafone Query
Liam O Gogain <ogogainl@gmail.com>
Vodafone Query Liam O Gogain <ogogainl@gmail.com> To: "McKeon, Hilary, Vodafone Ireland" <Hilary.McKeon@vodafone.com>
22 May 2014 11:33
Reminder No.1
Hi Hilary, I do not appear to have received a copy of my last email to you On 18 May 2014 10:39. I would appreciate your attention to this matter asap. Regards, Liam Ó Gógáin -------------------------------------------
On 18 May 2014 10:39, Ogogainl <ogogainl@gmail.com> wrote: Hi Hilary, Thank you for your reply to my previous email. You have stated that "I have contacted Moataz and he
does recall that he had made an attempt to contact you but was unfortunately unsuccessful."
I would appreciate if you could now provide me with the data log for the time and date when this call was made by Moataz to me that he referred to. Perhaps you could also confirm with Modes as if he has a recollection that he perhaps left a voice message for my benefit when he made this unsuccessful call to me. I assume that this attempted contact with me was by phone. However if it was by email perhaps you could provide me with a copy of that email communication One final question. My clear understanding in my initial phone call to Vodafone with your agent, Niall, was that he undertook that within 72 hours I would get a communication from Vodafone confirming to me whether my line was capable of receiving fibre broadband.I understand that you have made it clear to me that Niall could not have given me this commitment if I had already not been signed up as in some contractual manner. If in fact Niall had given me this commitment then I submit that he would have had to log this somewhere into your system so that it could be actioned. It appears to me that his choices would have been to either insert a note digitally into a template, which you presumably have for such actions, or to have made a hand written notes which he would later confirm as an action (my understanding from my communication with you is that writing things in handwritten notes is not common practice in your culture nor do you keep a record of any of these communications), or that he would simply commit his undertaking to me to his own memory so that he would follow it up himself later. Do you accept that if your agent, Niall, had given this commitment to me that I would be contacted within 72 hours to confirm whether I could get fibre broadband, that this call to action would have been or should have been logged to your system? Based on our previous communications, I presume you're going to respond by saying that because the https://mail.google.com/mail/u/0/?ui=2&ik=f93a1c5927&view=pt&q=vodafone&qs=true&search=query&msg=146237e69d5fce60&dsqt=1&siml=146237e69…
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