Liam Ó Gogain 1 Muirhevna
Channel Management Vodafone Second floor, Block B MountainView Leopardstown Dublin 18
Dublin Road, Dundalk, CO.Louth Eire. Email:- ogogainl@gmail.com Mob:- 087 2543997
01/02/2014 Dear Sir/Madam,
It is with considerable frustration and , real shock, that I now find myself expending more energy writing to you as, I presume, a responsible Senior officer of Vodafone, one of the world’s large Communications conglomerates. As a direct result of my repeated failure to communicate neither effectively, nor efficiently, with your company using, either email online communication, or using the Phone system, I have had to resort to snail mail and to register my letter using the antediluvian postal system. The irony is certainly not lost on me and it harks back to the late sixties , the Telecom Eireann times, where the stroke of the parish priest or local politician was almost a pre-requisite to getting a phone fitted in anything short of a year or more. I wish to bring two separate (but inter-related) complaints to your attention. The first relates to Jan 22nd 2014 when I phoned Vodafone when viewing the Vodafone online page re home fibre broadband. The detail of that complaint can be found in the email which I sent to athome.ie@vodafone.com On 22 January 2014 at 15:42 from ogogainl@gmail.com and the phone conversation referenced therein. My second complaint relates to:•
the repeated reminders which I sent to the email herabove,
•
the repeated auto responders which all stated that “Our aim is to reply to your query within the next 24hrs.”,all of which led to no follow up to me and then
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to the “mindboggling corporate mental terrorism” which I experienced for over and hour and twenty minutes yesterday, Friday the 31/1/2014 when I proceeded (unsuccessfully) to get a Human voice in Vodafone who would deal (with even a basic degree of competency or corporate responsibility to the customer) with my query about following up my complaint.
After being courteously but unhelpfully, inadequately, incompetently and unprofessionally parcelled and passed on, initially from Saif (apologies for misspelling of names) at 1907 (approx 15:50 30/1/14), through Reception at 01-2037000 (approx 16:45 30/1/14), to Barry, Reham, Thomas,