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Johnson Insurance
AT HOME IN HURON
Second location for Don Johnson Insurance
By Janis Wallace
When Don Johnson changed careers 35 years ago, he didn’t change his care for his customers and his community. Providing the best service has been at the heart of Don Johnson Insurance and a big part of its success.
Based in Thedford, a second office in Grand Bend opened this year. “We had so many customers there, and Grand Bend is developing quickly. We wanted to better service our existing customers and grow as Grand Bend grows,” said Johnson.
His son Jamie and daughter-in-law Lisa run the Grand Bend location. Both offices provide home, farm, business and auto insurance.
Johnson’s values align with those of the insurance company he represents. Lambton Mutual, established in 1875, says it gets to know its customers by name not number. “It’s a local company that considers customers more as neighbours than policy holders,” says Johnson.
In 1987, a Lambton Mutual board member approached Johnson about becoming an agent. He saw it was a good opportunity and a good fit. “We pride ourselves on looking after our customers. If we get a phone call, we get right back - usually within minutes. We try to give what they are asking for. It’s a local advantage.”
Living in the area, raising their children and being part of the community is also important. Friendships are at the core of the customer service. “You definitely want to make sure you are providing them with the best quality and knowledge. We really value that relationship with customers. We have a great product line that we can match what we have to our customer’s needs.”
Staying current with those needs is also important. Changing habits during the pandemic may have altered insurance needs. Johnson recommends reviewing your policies and tries to connect with customers to find out if they have any changes in their circumstances. He says many people renovated their kitchens, so they need to look at their home policy to be sure the new value is covered. For someone working from home, their auto policy may need to be adjusted to reflect reduced commuting.
DON JOHNSON
DON JOHNSON