Business English Effective Telephoning (Part I)
Effective Telephoning (Part I) 1. Preparing to make a telephone call (1) Background preparation (Reading) Desk preparation Relevant documentation Notes Correspondence received Computer files on screen Pen and paper Diary 2. Preparing to make a telephone call (2) How much time do you need? How much time do you have? What are your objectives? Find out information? Give information? Who do you want to speak to? Do you have an alternative strategy if the person is not available? Call back, be called back, when? Leave a message? Speak to someone else? Write or fax or email information? 3. Preparing to make a telephone call (3) Introduction: Do you need to refer to: A previous call? A letter, order, invoice, fax, email? Someone else? (Who?) An event? (What? When?)
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