2019 NATIONAL GOLD MEDALLION CEREMONY MARCH 20, 2020
Team Lincoln,
I
t was great to see everyone at our Regional Award Ceremonies, I appreciated the opportunity to be there to recognize the work you all put in as a team in what was one of our most challenging years at Lincoln Military Housing. There is a story about Abraham Lincoln that I shared with some of you, he was walking with his son’s Nurse, Nurse Pomroy, and as she was sharing her passion for caring for the soldiers, they came across a flooded area, as Lincoln helped her across, he said: Put your feet in the right place and stand firm. Then he repeated it to her, adding, “In Life, Nurse Pomroy, Put your feet in the right place and stand firm!” Just as Lincoln and Nurse Pomroy, we need to Stand Firm, then help those who come behind so they do not fall. We are all connected, a bad experience in San Diego can impact occupancy in Hampton Roads, with news traveling at the speed of FB, in the same way, a great experience at Quantico has the power to lift all of LMH. Our collective role is to recognize
Philip Rizzo
that while we have made great strides, we now have a responsibility, because we are here, to continue to shore up our foundation for those who will join us as we continue to grow. For the first time, the National Gold Medallion Awards have been established to recognize, at a National Level, the ones who have found solid ground on which to stand, those who are showing all of us where to step by their example. You do Belong Here, you have found yourself in the right place and, together, we will do what is needed to ensure you can stand firm. Thank You Again, Christy and I are both immensely proud to be part of such a dedicated group of professionals who are striving passionately each day to deliver on our mission! “Honor to the soldier and sailor everywhere, who bravely bears his country’s cause. Honor, also, to the citizen who cares for his brother in the field and serves, as he best can, the same cause.” - Abraham Lincoln
Chief Operating Officer | Chief Executive Officer
Christy Pemble Chief Executive Officer
Lincoln Military Housing | GOLD MEDALLION 2019
As a Nation, we have military members deployed in harms way all over the world. If it weren’t for the selfless sacrifice that our military members and their families make each and every day, we wouldn’t enjoy the freedoms we have. Our mission is defined to support them in doing theirs, with every mission beginning at home. At Lincoln Military Housing, we are blessed to have many of our veterans and spouses as part of our team. Thank you for all you have done, all you do, and the sacrifices you have made. We are proud to have you as part of our Lincoln family.
Lincoln Military Housing | GOLD MEDALLION 2019
THE HISTORY OF THE GOLD MEDALLION
I
n 1974, the first Gold Medallion Awards Ceremony was held in Dallas, Texas.
The emblem of the Willow Tree was chosen to symbolize the swift growth and strength of Lincoln Property Company. Although many years have passed since, the Willow Tree continues to symbolize the growth and strength of not just LPC, but more importantly the individuals that make up our leadership. The Willow Tree now takes on another role as it signifies not only
Lincoln Military Housing | GOLD MEDALLION 2019
traditional strength and growth but also qualities that can be found in our executive leaders, the people that have established Lincoln Property Company. Lincoln Military Housing hosted its 1st Gold Medallion in 2002 after starting as a company on August 1, 2001. In 2020, LMH created the National Gold Medallion awards ceremony where winners from each region will come together as nominees and a National winner will be awarded in each category.
GOLD MEDALLION TRAITS
Lincoln Military Housing | GOLD MEDALLION 2019
SAM MERRICK
S
am originally began his career with Lincoln in 1973 and is likely one of the last active employees that attended the first ever Gold Medallion Award ceremony in 1974. He rejoined Lincoln in 2000 and, as I shared in January, he was the first employee of Lincoln Military Housing. With so much history with Lincoln Property Company and LMH, it is fitting that he will kick-off our first-ever Lincoln Military Housing National Gold Medallion award ceremony next month.
heartfelt thanks to the years of support and friendships he has experienced over these many years.
Sam played an integral role in growing the company from 2,400 homes to nearly 37,000 today. He asked me to convey his
Thank You Sam, wishing you the best in Retirement!
Lincoln Military Housing | GOLD MEDALLION 2019
We owe Sam a debt of gratitude for imbuing Lincoln with the spirit to serve. He has exemplified the core value of Commitment and has certainly set the bar for each of us to serve passionately the families who live with us. Please join us in thanking Sam for his service to our country, to our team members and to our families.
SAM’S LETTER TO OUR TEAM ON OUR 15TH ANNIVERSARY “Our Company shines brightly, guided by an inspiring Vision Statement and resting on the rock of our Core Values. Our Company is a living and growing organization sustained by our tenured employees and fueled by the enthusiasm of our new recruits. We set the high bar in our Industry, and we can feel daily the immense pride around us.
personal goals as you contribute to the quality of life of those that serve to protect us all. In the very real sense, you contribute to the security of the United States of America!
As you continue in your career with us, we sincerely hope you achieve your
National Vice President/ Military Affairs
We are proud!”
Sam Merrick
“When he was hired, 20 years ago, Sam helped lay the foundation. Working with our partners, our Dallas LPC team and Reg DelPonte to establish Lincoln Military Housing. Thank you Sam, for your passion and commitment to our families, our partners and to all of us at LMH who have “borrowed” your enthusiasm when our own tank was dry!” - Philip Rizzo, Chief Operating Officer | Chief Executive Officer
Lincoln Military Housing | GOLD MEDALLION 2019
NATIONAL GOLD MEDALLION AWARDS PORTER OF THE YEAR/GROUNDSKEEPER/HOUSEKEEPER
FORTUNATO ALTAMIRANO
CLAUDIA FELDER
FAUSTO LANCHIPA
TONY MUNOZ
SW Marines
SW Navy
Mid-Atlantic
West Army/Navy
SERVICE TECHNICIAN OF THE YEAR
WILLIAM COLLISON
EDDIE FORD
MARK MITCHELL
LUCAS RODRIGUEZ
West Army/Navy
Mid-Atlantic
SW Marines
SW Navy
MAINTENANCE SUPERVISOR OF THE YEAR
JESSE ACEVEDO
TROY MADSEN
SEAN RYAN
MIKE THOMAS
SW Marines
SW Navy
West Army/Navy
Mid-Atlantic
Lincoln Military Housing | GOLD MEDALLION 2019
CUSTOMER SERVICE REPRESENTATIVE OF THE YEAR
HOLLYANN ANDUJAR
DESIREE KOTAN
PATRICIA MCINTIRE
KELLY THOMPSON
Mid-Atlantic
West Army/Navy
SW Navy
SW Marines
SERVICE COORDINATOR/MANAGER OF THE YEAR
LISA BARBUTO
HEATHER BIZADI
BRENDA LOPEZ
STEPHANIE WINTERS
West Army/Navy
SW Marines
SW Navy
Mid-Atlantic
ASSISTANT DISTRICT MANAGER OF THE YEAR
KEISHANI CUELLAR
ERIN GEORGE
KIMBERLY TRAMMELL
SW Marines
Mid-Atlantic
West Army/Navy
Lincoln Military Housing | GOLD MEDALLION 2019
NATIONAL GOLD MEDALLION AWARDS DISTRICT MANAGER OF THE YEAR
MONA ATUATASI
GENALYNN BELMUDEZ
ANGELA CARDOSO
CHRISTINE TYSZKA
SW Marines
SW Navy
West Army/Navy
Mid-Atlantic
SUPPORT SERVICES AWARD
TERRY WASHINGTON
CYNTHIA KEKAUOHA
HARRY MARSHALL
CHRIS WHITE
SW Marines
SW Navy
Mid-Atlantic
West Army/Navy
CALL CENTER REPRESENTATIVE OF THE YEAR
MELISSA BANDE
CHERYL FAUTANU
Lincoln Military Housing | GOLD MEDALLION 2019
WALTER HURNI
DYAN KAWY
ACCOUNTING TEAM MEMBER OF THE YEAR
ALVIN LAMB
CINDY INMANY
ELIZABETH SALAZAR
CINDY SHOREY
PHUONG NGUYEN
JESS RIDGEWAY
DISTRICT OF THE YEAR
CAMP LEJEUNE
CHINA LAKE
COLEVILLE
SEAL BEACH
Mid-Atlantic
West Army/Navy
SW Marines
SW Navy
Lincoln Military Housing | GOLD MEDALLION 2019
CONGRATULATIONS TO ALL OF OUR 2019 REGIONAL AWARD WINNERS SOUTHWEST MARINES Groundskeeper/Porter/Housekeeper of the Year.......................................... Fortunato Altamirano In-House Turnover.......................................................................................... Gregorio Canseco Service Technician of the Year....................................................................... Mark Mitchell Maintenance Supervisor of the Year.............................................................. Jesse Acevedo Customer Service Representative of the Year............................................... Kelly Thompson Service Manager of the Year.......................................................................... Heather Bizadi Assistant District Manager of the Year......................................................... Keishani Cuellar District Manager of the Year.......................................................................... Mona Atuatasi Support Services of the Year.......................................................................... Terry Washington Rookie of the Year........................................................................................... Judith Centanaro Spirit of Lincoln.............................................................................................. Ivette Polanco The Lincoln Legacy Award............................................................................. Davie Trembley Districts of the Year........................................................................................ Coleville
SOUTHWEST NAVY Porter of the Year............................................................................................ Claudia Felder Service Technician of the Year – 1st.............................................................. Lucas Rodriguez Service Technician of the Year – 2nd............................................................ Jesus Garcia Service Technician of the Year – 3rd............................................................. Shawn Bild Maintenance Supervisor of the Year.............................................................. Troy Madsen Customer Service Rep. of the Year................................................................ Patricia McIntire Service Coordinator of the Year..................................................................... Brenda Lopez Assistant District Manager of the Year......................................................... Crystal Adair District Manager of the Year.......................................................................... Genalynn Belmudez Support Services of the Year.......................................................................... Cynthia Kekauoha Rookie of the Year........................................................................................... Myrna Lisboa Spirit of Lincoln.............................................................................................. Heidi Smith Community Champion of the Year................................................................ La Brandie Megginson The Lincoln Legacy Award............................................................................. Enrique “Kiki’ Martinez District of the Year.......................................................................................... Seal Beach
WEST NAVY Porter of the Year............................................................................................ Tony Munoz In-House Turnover of the Year...................................................................... Oscar Lopez Padilla Service Technician of the Year....................................................................... William Collison Customer Service Representative of the Year............................................... Desiree Kotan Service Coordinator/Manager of the Year..................................................... Lisa Barbuto
Lincoln Military Housing | GOLD MEDALLION 2019
Bookkeeper of the Year................................................................................... Ariel Wheat Rookie of the Year........................................................................................... Charise Bennett Mentor of the Year.......................................................................................... Cassidy Chay Spirit of Lincoln.............................................................................................. Emily James Rock Star.......................................................................................................... Jesus Amado Serrano Walk the Talk................................................................................................... Jose Corona Mic Drop.......................................................................................................... Rudy Medina Community Champion of the Year................................................................ April Carew District of the Year.......................................................................................... China Lake
WEST ARMY In-House Turnover of the Year...................................................................... Edward Wayne Cheatam Maintenance Supervisor of the Year.............................................................. Sean Ryan Assistant District Manager of the Year......................................................... Kimberly Trammell District Manager of the Year.......................................................................... Angela Cardoso Support Team Member of the Year................................................................ Chris White CTA of the Year............................................................................................... Tracy Casey Rookie of the Year........................................................................................... Emily Norris Spirit of Lincoln.............................................................................................. Alex Blanco Mentor of the Year.......................................................................................... Thomas Silva Rock Star.......................................................................................................... Charles “Dale” Kimball Walk the Talk................................................................................................... Sky Wilkie Mic Drop.......................................................................................................... Myron Orabanec
MID-ATLANTIC Porter of the Year............................................................................................ Fausto Lanchipa Service Technician of the Year....................................................................... Eddie Ford Maintenance Supervisor of the Year.............................................................. Mike Thomas Customer Service Representative of the Year............................................... Hollyann Andujar Service Coordinator of the Year..................................................................... Stephanie Winters Assistant District Manager of the Year......................................................... Erin George District Manager of the Year.......................................................................... Christine Tyszka Support Services of the Year.......................................................................... Harry Marshall CTA of the Year............................................................................................... Jamie Taylor STA of the Year................................................................................................ Matt Spates Rookie of the Year – Service.......................................................................... Tomas Becerra Rookie of the Year – Office............................................................................ Gina Edwards Spirit of Lincoln.............................................................................................. Angie St Clair Community Services Award............................................................................ Chelsea Jones Service Team of the Year................................................................................ Northwest District of the Year.......................................................................................... Camp Lejeune
Lincoln Military Housing | GOLD MEDALLION 2019
GOLD MEDALLION AWARDS To be considered for this most prestigious award that Lincoln presents, team members must meet an impressive list of attributes. Recipients of the Gold Medallion award have demonstrated proficiency in their work, along with dedication to our military families, co-workers, and partners. Congratulations to all of the winners of this prestigious awards!
PREVIOUS GOLD MEDALLION RECIPIENTS Jasmine Alarcon
De Gonzales
Adrian Maciel
Patrick Pajela
Melisa Arfield
Cindy Farless
Kelly Marks
Ed Perez
Monique Fisher-Binda
Tim Ferner
Harry Marshall
Brooke Scarbrough
Brad Bonfiglio
Marion Fields
Sam Martin
Dave Scott
Danielle Franco
Checo Martinez
Cindy Sheridan
Casey Held
Enrique “Kiki” Martinez
Brad Sherman
Johnny Martinez
Kevin Simerly
Frank Brehm Angie St Clair Patrick Costa Dennis Credico Stephanie Dominguez Kaleen Gage Gloria Garcia Stephanie German Antonia Rivera
Alyce Jackson Vicki Jibben Pam Johnson Rob Johnson Kevin Kirk Dustin Klep Jose Lara Jeff Lunsford
Lincoln Military Housing | GOLD MEDALLION 2019
Jose “Pepe” Martinez Rachel Martinez Troy Madsen Carlos Mendoza Maria Oviedo Tom Patu
Cindy Shorey Ken Sollars Matt Spates Christine Tyszka Davie Trembley Susan Valdez Jessie Wolfe
C
ONGRATULATIONS T O RAYMOND HOLMES!
Raymond is this year’s winner of “Lincoln’s Got Talent!” . Raymond is an Assistant Manager with the Albany District. “I’m very humbled and shocked! Just knowing I was chosen, I take this to heart, and I am truly grateful.” - Raymond Holmes The committee wishes to thank everyone who participated! Thank you to Camerine Francisco from JBLM, Eugene Sampson from Southwest Navy, and Diana Briones from Southwest Marines!
NATIONAL GOLD MEDALLION COMMITTEE MEMBERS We want to take this opportunity to send out a huge thank you to our National Gold Medallion Committee Members. Over the past year, the members of this committee have taken time out of their busy schedules to plan, organize and oversee this exciting event. We are appreciative to our National Gold Medallion Committee and all the wonderful volunteers that have made this event a success. Southwest Navy: Gail Miller, Cindy Farless, Africa Lorenzen, Nancy Meissner, Kaleen Gage Southwest Marines: Jill Dorflinger, Lori Credico, Elvira Martinez, Brooke St. James West Army: Tom Brown, Marcia McDowell, Jeri Mills East Coast: John Corriher, Ellen Shymansky, Danielle Franco National: Kelly Marks
Lincoln Military Housing | GOLD MEDALLION 2019
SOUTHWEST MARINES
Lincoln Military Housing | GOLD MEDALLION 2019
MID-ATLANTIC REGION
Lincoln Military Housing | GOLD MEDALLION 2019
WEST ARMY
Lincoln Military Housing | GOLD MEDALLION 2019
SOUTHWEST N AVY
Lincoln Military Housing | GOLD MEDALLION 2019
WEST NAVY
Lincoln Military Housing | GOLD MEDALLION 2019
CORE VALUES
BALANCE
COMMITMENT
We all take responsibility for creating and maintaining a healthy work-life balance for ourselves and each other.
We passionately strive each day to deliver on our mission to serve our residents, our partners and each other.
INTEGRITY
RESPECT
We are honest and truthful, we do what is right – ALWAYS.
We strive to treat others as we would like to be treated.
EMPOWERMENT
COMMUNICATION
Each of us is encouraged to take initiative, ownership and make good business decisions in the best interest of those we serve.
Our interactions with each other are respectful, we listen with an open mind, provide honest feedback and we are receptive to new ideas.
Lincoln Military Housing | GOLD MEDALLION 2019
A
t Lincoln Military Housing, our mission is to provide military families with exemplary service in a quality home environment, employees with unparalleled opportunities for personal and professional development, and military partners with quality homes and vibrant neighborhoods.
TO OUR MILITARY FAMILIES Lincoln Military Housing is honored to work for military families. Dedicated to providing those families with exemplary service in a quality home environment, we strive to enrich the lives of service members by creating vibrant neighborhoods, attractive homes, and a variety of services and amenities in order to provide the ideal setting for military families to thrive.
TO OUR TEAM MEMBERS We are dedicated to developing our employees personally and professionally by providing a dynamic work environment, ongoing training, and opportunities for advancement. We are proud of our highly skilled and caring team members at every level who are ready, willing, and able to improve the quality of life for military families.
TO OUR MILITARY PARTNERS We are dedicated to providing our military partners with quality homes and neighborhoods. Our goal is to improve and maintain communities with a focus on the long term, with periodic modernization and redevelopment when necessary. We understand that improving the quality of homes and neighborhoods improves the quality of life, readiness, and morale of military families.
Lincoln Military Housing | GOLD MEDALLION 2019
EMPLOYEE STANDARDS Lincoln Military Housing has established a highly trained team of management professionals together with a sophisticated management approach that incorporates the full spectrum of services and systems in order to enhance communities. With more than 1,200 trained professionals, our team has the capacity and dedication to perform proactively and the flexibility to cater to all types of properties and locations.
MAINTENANCE STANDARDS Lincoln’s reputation for excellence in maintenance service is known industry-wide. Ongoing, comprehensive training is provided for all maintenance personnel throughout employment, including technical and customer service training. Lincoln’s 24-hour service response time is guaranteed for all emergency requests and for most non-emergency requests, unless a resident makes an appointment.
COMMUNITY STANDARDS When constructing or revitalizing a neighborhood, Lincoln Military Housing strives for a family-friendly sense of community. Parks, walking and biking paths, recreation and social areas are all incorporated into a beautifully designed, well-maintained neighborhood that residents are proud to call home. Each detail of the community plan is given meticulous thought, from the playground equipment to the lighting and landscape design.
Lincoln Military Housing | GOLD MEDALLION 2019
Lincoln Military Housing | GOLD MEDALLION 2019
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