200 Fairbrook Dr, Suite 101 Herndon, VA 20170
Lincoln Messenger
fourth quarter • issue 26 • january 2020
Fair Winds and Following Seas page 2-3
Thanksgiving Day Event page 4
Christmas Tree Giveaway page 6
inspiration
A Letter from Philip & Christy “Character is like a tree and reputation like a shadow. The shadow is what we think of it; the tree is the real thing.” - Abraham Lincoln We, collectively at Lincoln, are the”tree,” from the team members who interact daily with our residents, to the individuals that welcome new familes into our communities at the various housing and district offices, to the support teams at the GMOs and our LPC partners in Irvine, Dallas and Herndon. How each of us, our government partners and our residents FEEL about us...that is the Shadow. 2019 was a tough year for the “Shadow,” with the internet and other media making hasty conclusions about how we deliver on our mission for our families. The good news is that it was a real growth year for the “Tree!” Each of us faced new challenges and were forced to stretch in ways we might have
otherwise thought impossible. As a result, we are far better positioned today to embrace the opportunity to exceed the expectations of our families, our partners and our valued teammembers who strive passionately each day to provide exemplary service. As we have grown together, the “tree” is ever-changing, and our goal is that each change has a positive impact on our “shadow” - our reputation. We have several new team members who joined LMH in 2019, and new positions to give even more support to those that are making it happen everyday. It is worth noting that members in Congress affirmed that Lincoln Military Housing is critical to the mission and our goal is to continue to work with them to ensure each military family is served with the care and empathy befitting the sacrifice they undertake as part of our Nation’s all-volunteer military. We look forward to working together and ask for your support and feedback as we aim to meet our mission to you, our partners and our families.
Philip Rizzo & Christy Pemble Co-CEOs
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lincoln news
in this issue
inspiration __________ page 1 A Letter from Philip
lincoln news________ pages 2-12 Fair Winds and Following Seas RED Shirt Fridays Thanksgiving Day Event 2019 Housing Heroes Honoree Lincoln Employee Milestones Christmas Tree Giveaway Virginia Values Veterans (V3) Certification Lincoln Charities Mission Moment 2019 Flashback Year in Review Infographic
calendar_________ pages 13-15
FAIR WINDS AND FOLLOWING SEAS
S
ince joining Lincoln Property Company (LPC) in 1987, Jarl has been involved in nearly every facet of the business, including development, construction, finance, and military housing, rising to President and CEO of LMH in 2011. LMH manages over 36,000 military homes on bases from coast to coast in partnership with the Army, Navy and the Marine Corps. “Jarl has been a business partner and friend for over 32 years. His dedication to LMH, to employees and military families alike, and years of service and leadership have built a legacy and he will be greatly missed,� said Tim Byrne, Chairman of LMH.
Thank you, Jarl! 2
lincoln news
“If it’s not in Yardi it didn’t happen!” - Jarl Bliss
THANK YOU FOR YOUR LEADERSHIP AND SUPPORT. Best of luck in retirement and fair winds and following seas! - Justin Clancy
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lincoln news
RED Shirt Fridays Remember Everyone Deployed Fridays. LMH teams are wearing RED on Friday to support the sacrifice of the servicemen and servicewomen overseas. Thank you LMH for showing your support and keeping our troops in your thoughts. If your installation participates, please send photos to LincolnMilitary@lpsi.com.
The Rewards of Volunteering as a Family With busy lives, it can be hard to find time to volunteer. However, one LMH team member and her family have gone above and beyond to support the LMH mission. Cindy Farless, the Community Services Director for Southwest Navy, along with her sister (Kimberly), father (Jerry), and mother (Kathy), has hosted Lincoln families at the annual Dave & Busters Thanksgiving event for Lincoln families who have a deployed service member. For ten years, the Farless family, without hesitation, has given up their family celebration to ensure our residents feel appreciated and have a stress free holiday. In addition to this annual event, Cindy’s family has given numerous hours volunteering throughout the years. On behalf of Lincoln Military Housing, we would like to thank you, Cindy, and your family for your support and compassion for our military families.
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K ATHER INE LY N N FA R L E S S 1947-2019
lincoln news
Lincoln Military Housing Recognized as 2019 Housing Heroes Honoree
Lincoln Employee Milestones Please join us in congratulating the members of the Lincoln Military Housing team listed below who are celebrating their milestone anniversaries.
Lincoln Military Housing has been recognized as a 2019 Housing Heroes Honoree at the recent UPLIFT Star-Spangled Tribute event in San Diego, California. Lincoln Military Housing along with the Fleet and Family Support Centers was recognized for their collaborative relationship and the support they provide to the local community. Lincoln Military Housing and Fleet and Family Support Center (FFSC) formed their partnership in 2001. FFSC has a dedicated team that provides a full range of quality products and services that enhance our military family’s lives. Forming a partnership, both Lincoln and FFSC provide the opportunity for both organizations to support mission readiness and retention for the military. “Our employees come to work every day wanting to make a difference in the lives of military families. We are proud to partner with organizations such as Fleet and Family Services so that those military families who live with us have added support resources. We were extremely grateful to be an Honoree along with our collaborative partner, FFSC at the UPLIFT Awards.” To ensure that resources are readily available to military families, Lincoln dedicated three homes that provide the opportunity for FFSC to have satellite offices convenient for the families in their community. FFSC services include; Career Services, Deployment Support, Financial Management, New Parent Support, Retiree Support, Sexual Assault Prevention and Response and much more. “Our employees come to work every day wanting to make a difference in the lives of military families. We are proud to partner with organizations such as Fleet and Family Services so that those military families who live with us have added support resources. We were extremely grateful to be an Honoree along with our collaborative partner, FFSC at the UPLIFT Awards.”
Southwest Marines 15 Years Fortunato Altamirano Juan Armenta James Bingham Johnny Martin 5 Years Bryan Anderson-Heatley Atuatasi Monalisaleilani Derek Feldman Obed Flores Sandoval Jocelyn Garza Amanda Nava Mid-Atlantic Navy/ Marines 15 Years Daniel Hawkins 10 Years Breck Babcock Dale Haas Malcolm Obie 5 Years Tameka Freeman Southwest Navy 15 Years Luisa Knight Esteban Martinez 10 Years Andrew Moore 5 Years Claudia Escobar Patrick Quinones Carlos Vazquez Sifuentes National Support 10 Years Kelly Marks
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lincoln news
Lincoln Military Housing Christmas Tree Giveaway Brings Holiday Joy to More than 500 Families Through generous local partnerships, Lincoln Military Housing (LMH) distributed Christmas trees to over 500 families this year. Each holiday season, LMH does its part to ensure that military service members, whether deployed overseas or at home, have a memorable holiday season.
On Thursday, December 5, Lincoln Military HousingSan Diego, hosted its 12th annual Christmas tree Giveaway event. During the event, over 250 military families received a tree courtesy of Lincoln Military Housing. Lincoln’s team members were on hand to help with carrying the trees and securing to the vehicles. Lincoln Military Housing- Camp Lejeune on December 2-3 hosted its first Christmas tree giveaway with trees donated by Mainscape and Food Lion. LMH’s maintenance team was on hand to deliver the trees and help residents’ setup the trees inside their homes. “Thank you so much for this amazing and generous opportunity. My husband is deployed and won’t be back until April and I’d love to take advantage of this,” said the Mcmillan family from, Camp Lejeune, NC. “You guys are the best! I’m so grateful to have been able to get a house here,” added the Southerland Family. For more information visit mainscape.com and FoodLion.com. LMH on December 7 sponsored the annual Trees for Troops event held at Camp Pendleton. Since 2005, over 225,000 military service members have received a free tree from Trees for Troops, made possible through local partnerships and sponsorships. For more information visit TreesforTroops.org and Pendleton.Marines.mil. 6
lincoln news
Lincoln Military Housing Earns Virginia Values Veterans (V3) Certification V3 Regional Program Manager, Mark Buehlem, announces Lincoln Military Housing earning the Virginia Values Veterans (V3) certification for its commitment to hiring military veterans. The Virginia Values Veterans (V3) Program is a Virginia State Program within the Department of Veteran Services. Its mission is to educate and train employers on the value of Veterans and Military-Spouses in their workforce, and best-practices to effectively find, recruit, hire, and retain veterans and Military Spouses. “Virginia is home to over 725,000 veterans, and with the unique skills and training they received while serving our country, these men and women can be an enormous asset to the employers, such as Lincoln Military Housing, that hire them. Therefore, Lincoln Military Housing understands the value that Veterans and Military-Spouses in their workforce and has pledged the Governor to pursue, hire, and retain Veterans and Military-Spouses in Virginia.” - Mark Buehlman, Regional Program Manager, V3 Lincoln Military Housing’s mission is to provide premier military housing, outstanding management, and maintenance services to military families who deserve nothing less. We strive to understand the changing needs of military families and consider it our duty to improve the quality of life for those who live in our military housing communities. “LMH recognizes the value that veterans bring to the workforce. Many of our employees are veterans or have a family member serving. Being a part of the Virginia Values Veterans program reinforces LMH’s commitment to those who serve our country. We appreciate and value the dedication, experience, and talent veterans bring to the company as LMH team members.” Jeffrey Guild, Area Vice President, Lincoln Military Housing.
services and charities
Lincoln Charities Happy Holidays and Seasons Greetings, Lincoln Family! Thank you so much for your support of Lincoln Charities through your automatic payroll deductions, events and additional fundraising efforts throughout the year. We have been able to provide assistance to 26 Lincoln families with a grand total of more than $151K! Our thoughts and prayers continue to be with those families. “Blessings and wishes of peace to you and your family in this holiday season and through the new year.”
- Carley and Lauren 7
lincoln news
Mission Moment In March of this year, we laid out the challenge of regaining the trust of our residents and our government partners. You have worked tirelessly and it is clear that we are making progress as we re-commit to caring for our families and meeting our mission to our partners... ...I am confident there are similar stories as the one shared below, where our Twentynine Palms team won a lifetime fan with a simple act of empathy and caring during this busy and stressful time - stress which was only magnified by having a deployed spouse. She even went on to FB to share the story and profess her gratitude to our team. Thank you for showing the best of Lincoln, and inspiring each of us to find the little moments where we can help ease the burden and stress for our families. It is important to share these successes, not just to promote the ideas of what we can do, but to illustrate the power of connection and understanding, if you have a similar story, please share.� -Philip Mrs. Heritage came in this morning at 9 am to come to see me about her Gift cards. The Palm team gathered around to surprise her with her Christmas tree, decorations, and a gift basket that an employee won that was just raffled out to the team. She came in by herself and when I asked if her husband was here she told me that he was currently deployed in Kuwait and started crying because she was so touched that LMH had done this for her and the family. She said that she does not care what people say about LMH that she had posted on FB and stated that LMH was great!!! She asked when did we have time to get this all done and was just amazed. She said that she will always be a fan and represent LMH as a great PPV company. She told the team to not listen to the negativity out there as there are families like her that know how hard we work every day. She then called her husband deployed and told him what had just happened, she placed us on speaker with him so that he could thank the team. I told him to 8
not worry that we have the family taken care of. She thanked the team that was there last night and just praised them all for their diligent work and how respectful they were of her home. She stated that her kids had asked about the Christmas tree and the gifts last night and she did not know what to tell them. She wanted to take a picture with us so that she could send it to her husband. She then gave everyone a hug. Techs were fighting back tears throughout this whole process. We are currently looking to have her placed into another home by Monday the 23rd. She shared with me that a weight has been lifted from her shoulders and that she will never stop thanking us for what we had done for her family. (Mrs. Heritage is a resident at the Twentynine Palms community in California).
2019 Flashback Moments
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10
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2019 Year in Review
7,920
24,920
1,283
770
Total IT Service Tickets submitted
SatisFacts Survey Responses
RedFlag Notifications Sent
Training Sessions
30,135
672,134
LincolnMilitary.com Users
1,305,143
Web Tickets Completed
LincolnMilitary.com Sessions
Lincoln Charities
Helped 26 Recipients and Given Back $151,000
4,995
LMH Resident App Downloads
91.65%
End of Year Occupancy
471
397,247
220,138
265,596
New Hires
Service Calls to Call Center
Maintenance Tickets Completed
Maintenance Tickets Called Into Call Center
84,170
107,802 24,920
Tracked Inquiries via LincolnMilitary.com, LeaseHawk, and Hubspot
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SatisFacts Survey Responses
Maintenance Tickets Completed After Hours
4.45
SatisFacts LMH Average Score
>1,170
Community Service Events
15,915 17,383
Total Move-Ins
Total Move-Outs
January 2020 Sunday
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Oceanside Maintenance Hiring Day Event Semi-Monthly Pay Day
Bi-Weekly Pay Day
Joint Base Lewis McChord Regional Awards Ceremony
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Supervisors approve timesheets for bi-weekly time cards
Mid-Atlantic Regional Awards Ceremony
Supervisors approve timesheets for bi-weekly time cards
Supervisors approve timesheets for Semi-Monthly time cards
Semi-Monthly Pay Day
Bi-Weekly Pay Day
West Navy Regional Awards Ceremony
Bi-Weekly Pay Day
San Diego Maintenance Hiring Day Event
*Check with your regional office for potential variations
IT | Google Cloud Migration Expected to be fully cloud-based by February 2020
IT | Windows 10 Will be rolled out with new PC’s and upgrades to existing devices under 5 years of age in early/ mid-January 2020
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February 2020 Sunday
Monday
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Saturday
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Supervisors approve timesheets for Semi-Monthly time cards
Southwest Navy Regional Awards Ceremony
Southwest Marines Regional Awards Ceremony Semi-Monthly Pay Day
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Supervisors approve timesheets for bi-weekly time cards
Supervisors approve timesheets for Semi-Monthly time cards
Supervisors approve timesheets for bi-weekly time cards ces Closed
*Offices Closed
*Check with your regional office for potential variations
IT | Google Drive Migration Expected completion February 2020
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Wednesday
Abraham Lincoln’s Birthday February 12, 1809
Bi-Weekly Pay Day
Semi-Monthly Pay Day
Bi-Weekly Pay Day
March 2020 Sunday
Monday
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Saturday
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Supervisors approve timesheets for Semi-Monthly time cards
Daylight Savings Time
Supervisors approve timesheets for bi-weekly time cards
Supervisors approve timesheets for Semi-Monthly time cards
Semi-Monthly Pay Day
Bi-Weekly Pay Day
National Gold Medallion Semi-Monthly Pay Day
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Supervisors approve timesheets for bi-weekly time cards
Bi-Weekly Pay Day
*Check with your regional office for potential variations
IT | Next-Generation Firewall Migration Expected completion in Q1 2020
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our core mission At Lincoln Military Housing, our mission is to provide military families with exemplary service in a quality home environment, employees with unparalleled opportunities for personal and professional development, and military partners with quality homes and vibrant neighborhoods.
our core values balance commitment integrity join the conversation Connect with Lincoln Military Housing through social media! We would love to hear your thoughts and opinions about the content covered in the newsletter! Please visit LMHFeedback.com to share your comments or suggestions on what you would like to see featured in the next issue!
200 Fairbrook Dr, Suite 101 Herndon, VA 20170
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