Corporate College Overview Book

TRAINING • RESULTS • SUCCESS

2014

PROFESSIONAL DEVELOPMENT

COURSE CATALOG organizational effectiveness QUALITY AND continuous improvement Accounting, Finance and Tax INFORMATION TECHNOLOGY Health IT/INFORMATICS

www.corporatecollege.com/enroll

LOCATIONS Corporate College East 4400 Richmond Road Warrensville Heights, OH 44128 Corporate College West 25425 Center Ridge Road Westlake, OH 44145

INFORMATION Customized Training 216-987-0234 Professional Development 216-987-0233 Conference Centers 216-987-2800

website

www.corporatecollege.com

table of contents organizational effectiveness COURSES Pages 3 - 10

QUALITY AND continuous improvement COURSES Pages 11 - 18

ACCOUNTING, FINANCE AND TAX COURSES Pages 17 - 20

INFORMATION TECHNOLOGY COURSES Pages 21 - 22

Health it/informatics COURSES Pages 23 - 28

registration information Page 29

CORPORATE COLLEGE your training partner PROFESSIONAL DEVELOPMENT Corporate College provides training and development for professionals on an individual basis through open enrollment courses, workshops and certificate programs. Our talented team brings a wealth of experience that helps participants enhance their professional and industry related skills.

CUSTOMIZED training Our team of subject matter experts is committed to delivering outstanding service in customized training solutions designed to meet your strategic business goals, and innovative consulting solutions that improve individual, team and organizational performance.

CONFERENCE CENTERS With Corporate College as your partner, planning that corporate meeting or special event is easy. Our experienced event planners will manage all your meeting details so that you can stay focused on your business agenda.

quality and CONTINUOUS IMPROVEMENT

NEW PROGRAMS FOR 2014 FRONTLINE MANAGER CERTIFICATE | Page 6 Frontline managers must motivate and bolster the morale of the people who ultimately deliver services to customers. A well-developed frontline workforce results in a pool of potential candidates for management positions to enhance succession planning and talent management.

Topics: • Becoming a Team Player • Dealing with Difficult People • Delivering Great Customer Service • Effective Communication • Embracing Change at Work • And more

CERTIFIED MANAGER OF APARTMENTS | Page 20 Corporate College and Northeast Ohio Apartment Association have partnered to offer a certification program to enhance the knowledge and skills of apartment managers in Northeast Ohio. Successful completion of this program will assist in providing growth, professionalism and progress within the multi-family industry.

Topics: • Budgeting • Converting Prospects into Residents • Fair Housing/Property Policies • Hiring and Managing Property Staff • Leasing and Leases • And more

LEANOHIO BOOT CAMP: TRANSFORMING THE PUBLIC SECTOR | Page 16 This practical training is aimed at generating results by using Lean methods and tools. This program is ideal for people who work in government in an Ohio city, township, county, school district, public university, or other governmental agency or organization. Funding is available for eligible government employees.

Topics: • Change Management • Data Collection and Display • Project Selection and Scoping • Team Management • Understanding Your Customers • And more

OSHA TRAINING | Page 16 Corporate College partnered with Mid-America OSHA Education Center to deliver OSHA authorized and endorsed training. A wide selection of training courses, certificate programs and customized solutions are available to broaden knowledge of recognition, avoidance and prevention of safety/ health hazards in the workplace.

Topics: • Fall Arrest Systems • HAZWOPER Refresher • Health Hazard Awareness • OSHA 511 Standards for General Industry • OSHA 7505 Accident Investigation • And more

www.corporatecollege.com

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organizational effectiveness

3

Corporate College understands the skills and attributes companies seek in their talent and leaders. Fundamentals such as effective communication, dealing with difficult people and time prioritization are critical to maximize personal work effectiveness.

training solutions Change management communications customer service frontline management leadership sales team development

organizational effectiveness

training solutions Change Management To succeed in today’s business environment organizations need to grow, adapt and change.

Managing change is difficult work and there are many different ways to approach it. Corporate College believes that in order for change initiatives to succeed, leaders must develop change management skills at all levels of an organization and build systems to help employees be adaptable during the transformation.

Corporate College helps clients produce changes that are done on time, on budget and have the buy‑in of key stakeholders. Our change management solution includes: training, coaching, organizational support and measurement.

Corporate College helps clients learn to adjust to changes in their environment.

Customer Service Positive and consistent customer interactions are pivotal to your organization’s success. At Corporate College, we understand that customers deserve to have their concerns answered during their first interaction, to have access to knowledgeable employees and to feel like a valued part of your business.

Communications Communication programs are designed for working professionals who are seeking to add value to their workplace by: building communication and collaboration skills; improving writing skills; learning how to use social media as a marketing tool; becoming a confident public speaker; and learning how to use critical analysis to identify and articulate a core problem or opportunity.

Professionals will learn how to facilitate written, oral and visual communications strategically to achieve an organization’s mission. Study with professional instructors dedicated to teaching relevant skills applicable to the workplace to gain comprehensive knowledge of today’s communication tools.

www.corporatecollege.com

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organizational effectiveness

5

Frontline Management

Sales

Strong frontline supervisors and managers are needed to communicate and operationalize leadership’s vision. Frontline managers must motivate and bolster the morale of the people who do the work – those who ultimately deliver services to customers. Investing in developing frontline talent increases the likelihood of employee retention and engagement, customer satisfaction and productivity. Workshops cover a variety of topics. The certificate requires completion of all 10 courses within 18 months.

The sales industry today requires competent sales professionals and managers who are able to use their skills effectively in all facets of the sales process.

Gain the practical skills and confidence required in prospecting for new business, understanding clients’ needs and, more importantly, closing the sale.

Leadership Corporate College offers organizational development tools and services, including: training and development consulting; executive coaching; train‑the-trainer seminars; surveys and assessments to increase performance levels; employee engagement; and business results.

It is imperative for employees and managers to constantly upgrade their skills to face the increasing complexities of changing labor, occupational health and safety legislation, the multicultural workforce and advances in technology.

Team Development Corporate College offers culinary team development programs with hands-on company events that encourage relationship building, improved communications, increased creative thinking and fun in the kitchen. High-performing teams do not just happen.

Developing a team requires direction from leaders, support from the organization, skill building and time.

Customized to meet your company’s unique needs, events range from two- to eight-hour sessions with a variety of cooking themes. In addition to our culinary team, we provide a professional facilitator to open, close and debrief each activity as the event unfolds.

Located in the heart of downtown Cleveland, this stateof-the-art Hospitality Management Center, our primary training site, features an 80-seat demonstration kitchen, two full-size kitchens, a 150-seat restaurant with outside dining patio and special event/ meeting rooms.

REGISTER NOW www.corporatecollege.com/enroll • 216-987-0233

quality organizational & CONTINUOUSeffectiveness IMPROVEMENT

FRONTLINE MANAGER CERTIFICATE PROGRAM Overview:

The ability to lead people effectively is founded on a number of skills that are highly sought after by employers.

Leadership is not a position or title, it is a frame of mind.

Strong leaders are invaluable in setting vision. Strong frontline employees and managers are necessary to communicate and execute that vision.

Great leaders are able to communicate effectively across the organization, embrace and direct the change that is needed to remain competitive, build and support teams that actively work towards achieving organizational goals and successfully deal with conflict when it arises.

The Frontline Manager Certificate program is based on these principles. Adding a leadership certificate to your resume will allow others to recognize and have confidence that you are ready to advance in roles of leadership.

CERTIFICATE COST: $1,350 Take one course.

Complete all 10 courses to receive a certificate.

REGISTER NOW www.corporatecollege.com/enroll • 216-987-0233

SUCCESSFUL FRONTLINE MANAGER’S SKILLS:

• Lead with professionalism and integrity • Organize and plan work and resources effectively • Tackle problems with confidence and handle the unexpected • Take responsibility for decisions • Demonstrate business knowledge and skills and makes sound judgments • Team-oriented, inclusive and coach, support and develop talent • Inspire others to go the extra mile • Set clear expectations and communicate effectively to gain results • Confront and resolve conflict Frontline Manager Courses:

• Frontline Leadership • Using Your Strengths • Effective Communication • Delivering Great Customer Service • Embracing Change at Work • Becoming a Team Player • Handling Conflict at Work • Prioritizing My Time • Dealing with Difficult People • Professionalism

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quality organizational and CONTINUOUS effectiveness IMPROVEMENT

Change Management

Dynamic Presentation Skills

Embracing Change at Work Change happens all around us - at home, in our communities and at work. The only constant of change is that it is unavoidable. Anxiety over the unknown, changes in roles and responsibilities and/or processes can result in unhappy, unproductive and stressed out employees. Embracing change is easier when we know what the changes are, why it is happening, the benefits it will yield and how to overcome barriers to change.

Cost

CEU

Hours

Subject Code

$149

0.4

4

ZLDR 1214

CRN

Date

Day

Time

Location

Instructor

40529

Aug. 6

W

8:30 a.m. – 12:30 p.m.

CCE

Djordjevich

40533

Oct. 14

T

8:30 a.m. – 12:30 p.m.

CCE

Djordjevich

Cost

CEU

Hours

Subject Code

$169

0.4

4

ZPDI 1187

CRN

Date

Day

Time

Location

Instructor

40557

Sep. 17

W

8:30 a.m. – 12:30 p.m.

CCE

Littleton

40628

Nov. 12

W

8:30 a.m. – 12:30 p.m.

CCE

Littleton

Effective Communication

COMMUNICATION Communication Skills for Managers

7

Transform yourself from inexperienced speaker to skilled presenter. In this workshop you will learn to present your thoughts and ideas with conviction, control and self-confidence.

You will gain the specific skills and direction you need to become comfortable with your own presentation style. You will receive expert advice on how to handle challenging situations and how to present by preparing a presentation, presenting in front of a group and receiving useful and timely feedback.

This course provides students with an overview of effective methods of communication for managers. Students gain a working knowledge of the difference between hearing and listening, and will apply strategies for improving listening, speaking and writing skills. In addition, students will examine methods of delivering criticism, asking questions and teaching someone a process. The course also covers how to create effective business communications, such as presentations and documents.

Cost

CEU

Hours

Subject Code

$299

2.0

20

ZLDR 1197

CRN

Date

Day

Time

Location

Instructor

40528

Aug. 4 - 31

Online

Online

Online

Cody

40565

Oct. 1 - 28

Online

Online

Online

Cody

40520

Dec. 1 - 28

Online

Online

Online

Cody

It is no secret that good leaders are also good communicators.

And the best leaders have learned that effective communication is as much about listening to others as the words they speak. The importance of the exchange of information in the workplace makes effective communication skills a critical business tool and an essential employee attribute.

Cost

CEU

Hours

Subject Code

$149

0.4

4

ZLDR 1213

CRN

Date

Day

40526

Jul. 23

W

40532

Sep. 30

T

Time

Location

Instructor

8:30 a.m. – 12:30 p.m.

CCE

Earley

8:30 a.m. – 12:30 p.m.

CCE

Staff

Presenting Data to Sell Your Point Have you ever had trouble getting a client or boss to buy into your idea? You are not alone. This course will provide you with the methods necessary to prepare and present data to effectively inform or persuade your audience. You will learn to interpret and organize data to make your case, present data in a visual form to effectively communicate your message and persuade your audience to buy into your idea.

Cost

CEU

Hours

Subject Code

$289

0.8

8

ZLDR 1149

CRN

Date

Day

40563

Sep. 9

T

Time

8:30 a.m. – 4:30 p.m.

Location

Instructor

CCE

Korodi

REGISTER NOW www.corporatecollege.com/enroll • 216-987-0233

quality organizational and CONTINUOUSeffectiveness IMPROVEMENT

COMMUNICATION

customer service

Professionalism

Delivering Great Customer Service

Today’s organizations are multi-cultural, multi-faceted and multi-tasking. The way we dress, the things we say and how we act may change from job to job or from meeting to meeting.

Employees must learn to be aware of their environment, be accountable for their actions and maintain a positive attitude to be thought of as a professional in today’s work environment.

Customer service has the power to create the entire perception a customer has of an organization. One bad experience can result in not only losing that customer but losing future customers. Studies show that a satisfied customer may tell two or three people about their experience. Dissatisfied customers will tell eight to 20. However, even an unhappy customer will become a loyal customer if you resolve their complaint fast, fair and friendly.

Cost

CEU

Hours

Subject Code

$79

0.2

2

ZLDR 1217

CRN

Date

Day

Location

Instructor

40657

Sep. 10

W

8:30 a.m. – 10:30 a.m.

Time

CCE

Staff

40658

Nov. 18

T

8:30 a.m. – 10:30 a.m.

CCE

Earley

Cost

CEU

Hours

Subject Code

$149

0.4

4

ZLDR 1219

CRN

Date

Day

Time

Location

Instructor

40606

Jul. 30

W

8:30 a.m. – 12:30 p.m.

CCE

Djordjevich

40611

Oct. 7

T

8:30 a.m. – 12:30 p.m.

CCE

Djordjevich

Writing for Business Results Effective communication is critical to the success of any employee. Written communication - whether via e-mail, snail mail or other means - is an important component of a total communications strategy. This course increases confidence and skill in presenting thoughts and ideas in the written form.

Learn useful and practical techniques for planning, organizing and delivering results-oriented messages.

Cost

CEU

Hours

Subject Code

$169

0.4

4

ZPDI 1235

CRN

Date

Day

Time

Location

Instructor

40534

Jul. 9

W

8:30 a.m. – 12:30 p.m.

CCE

Littleton

40625

Oct. 20

M

8:30 a.m. – 12:30 p.m.

CCE

Littleton

REGISTER NOW www.corporatecollege.com/enroll • 216-987-0233

FRONTLINE MANAGEMENT First Line Supervision and Leadership This course provides individuals with an overview of general supervision concepts and methodologies. Understand requirements for making the transition to first line leadership and paradoxes of first line supervision. Examine the role of a supervisor, qualities of an effective leader and develop strategies for effective communication, management and training. Explore team development and technological factors that affect leadership.

Cost

CEU

Hours

Subject Code

$299

2.0

20

ZLDR 1198

CRN

Date

Day

Time

Location

Instructor

40601

Aug. 4 - 31

Online

Online

Online

Cody

40567

Oct. 1 - 28

Online

Online

Online

Cody

40622

Dec. 1 - 28

Online

Online

Online

Cody

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quality organizational and CONTINUOUS effectiveness IMPROVEMENT

FRONTLINE MANAGEMENT Frontline Leadership

Employees that exceed expectations in their daily work are often promoted into leadership roles. The transition from support staff to leader is often a challenging one. Although technical and functional expertise is necessary, it does not necessarily equate to being a good leader. Without the additional skills needed to communicate effectively, engage and lead others, the transition can be difficult and unsuccessful.

Handling Conflict at Work Conflict in the workplace is a given. Although we may try to avoid it, we cannot escape it. The ability to recognize conflict, understand the nature or cause of the conflict and resolve conflict effectively will benefit individuals, teams and the organization as a whole. Developing the skills to handle conflict in the workplace is essential to increase morale and productivity at work, as well as enhance value in all areas of life.

Cost

CEU

Hours

Subject Code

Cost

CEU

Hours

Subject Code

$79

0.2

2

ZLDR 1211

$149

0.4

4

ZLDR 1212

CRN

Date

Day

40525

Jul. 9

W

40531

Sep. 16

T

Time

Location

Instructor

CRN

Date

Day

8:30 a.m. – 10:30 a.m.

CCE

Berry

40604

Aug. 20

W

8:30 a.m. – 10:30 a.m.

CCE

Earley

40609

Oct. 28

T

LEADERSHIP

Location

Instructor

8:30 a.m. – 12:30 p.m.

CCE

Earley

8:30 a.m. – 12:30 p.m.

CCE

Staff

How to Manage Conflict in the Organization

Dealing with Difficult People

9

Time

Ever wonder how an encounter with a person went so bad so quick, and you are left asking yourself what you did? Chances are nothing. You were just dealing with a difficult person. Most times we can avoid or minimize our interactions with difficult people, but sometimes they are unavoidable. The best way to handle difficult people is to be aware and prepared for their behaviors and develop strategies for dealing with them.

Cost

CEU

Hours

Subject Code

$149

0.4

4

ZLDR 1218

This course provides individuals with an overview of effective ways to manage conflict in the workplace. Learn to identify a range of types of conflict, as well as techniques for eliminating each type of conflict. Examine a variety of methods for conflict resolution and identify differences between interpersonal and structural conflicts in the workplace. Understand why it is so important to resolve conflict in the workplace as soon as it occurs.

Cost

CEU

Hours

Subject Code

$299

2.0

20

ZLDR 1196

CRN

Date

CRN

Date

Day

Time

Location

Instructor

Day

Time

Location

Instructor

40600

Aug. 4 - 31

Online

Online

Online

Cody

40603

Sep. 3

W

8:30 a.m. – 12:30 p.m.

CCE

Djordjevich

40566

Oct. 1 - 28

Online

Online

Online

Cody

40608

Nov. 12

W

8:30 a.m. – 12:30 p.m.

CCE

Djordjevich

40621

Dec. 1 - 28

Online

Online

Online

Cody

REGISTER NOW www.corporatecollege.com/enroll • 216-987-0233

quality organizational and CONTINUOUSeffectiveness IMPROVEMENT

LEADERSHIP Increasing Your Emotional Intelligence

Prioritizing My Time

Learn to define and practice self-management, self-awareness, self-regulation, self-motivation and empathy. Understand, use and manage your emotions. Verbally communicate with others and successfully communicate with others in a non-verbal manner. Identify the benefits of emotional intelligence and relate emotional intelligence to the workplace.

Balance optimism of emotional intelligence and effectively impact others.

Prioritization is an essential skill that we need to master to make the best use of our efforts and those of our team. This skill will also help create an atmosphere of calmness and fluidity, which allows for the focus of our energy and attention to be on the things that are truly productive.

Cost

CEU

Hours

Subject Code

$149

0.4

4

ZLDR 1208

Cost

CEU

Hours

Subject Code

CRN

Date

Day

Time

Location

Instructor

$289

0.8

8

ZLDR 1161

40605

Aug. 27

W

8:30 a.m. – 12:30 p.m.

CCE

Djordjevich

40610

Nov. 4

T

8:30 a.m. – 12:30 p.m.

CCE

Earley

CRN

Date

Day

Time

Location

Instructor

40564

Sep. 25

TH

8:30 a.m. – 4:30 p.m.

CCE

Littleton

40674

Nov. 13

TH

8:30 a.m. – 4:30 p.m.

CCE

Littleton

Leading High Performance Teams Today’s organizations demand that their teams do more.

A leader with knowledge, skills and abilities can transform an acceptable team into an exceptional one. Leaders learn to diagnose behaviors and conditions that limit team performance. They gain knowledge to assess team strengths and weaknesses, as well as to use coaching and reinforcing skills to be a catalyst for high performance and continuous improvement.

Cost

CEU

Hours

Subject Code

$225

0.4

4

ZLDR 1142

Using Your Strengths Do you have the opportunity to do what you do best every day? Chances are you do not. All too often, our natural talents go untapped. From the cradle to the cubicle, we devote more time to fixing our shortcomings than to developing our strengths. Based on the bestselling book Strengths Finder 2.0

by Tom Rath, this course is sure to uncover hidden talents and strengths that will be invaluable throughout an entire career.

Cost

CEU

Hours

Subject Code

$149

0.4

4

ZLDR 1215

CRN

Date

Day

Time

Location

Instructor

40530

Jul. 16

W

8:30 a.m. – 12:30 p.m.

CCE

Djordjevich

40568

Sep. 23

T

8:30 a.m. – 12:30 p.m.

CCE

Djordjevich

CRN

Date

Day

Time

Location

Instructor

40602

Aug. 6

W

8:30 a.m. – 12:30 p.m.

CCE

Littleton

TEAM DEVELOPMENT

40612

Oct. 6

M

8:30 a.m. – 12:30 p.m.

CCE

Littleton

Becoming a Team Player

40623

Dec. 10

W

8:30 a.m. – 12:30 p.m.

CCE

Littleton

REGISTER NOW www.corporatecollege.com/enroll • 216-987-0233

Teamwork is critical to an organization’s productivity and profitability. Teams solve problems better and accomplish tasks faster. Each individual on a team has unique qualities that make the team stronger and more effective. Learning what those qualities are and what role they play on the team will help to create an environment of trust and success.

Cost

CEU

Hours

Subject Code

$149

0.4

4

ZLDR 1216

CRN

Date

Day

Time

Location

Instructor

40527

Aug. 13

W

8:30 a.m. – 12:30 p.m.

CCE

Djordjevich

40607

Oct. 21

T

8:30 a.m. – 12:30 p.m.

CCE

Djordjevich

10

quality AND CONTINUOUS IMPROVEMENT

11

Quality programs are no longer limited to just manufacturing; they can be applied to any business activity or process for improved effectiveness and efficiency. To maintain high quality standards while remaining globally and locally competitive, organizations need individuals who are committed and able to increase productivity in a way that is cost effective and meets organizational goals.

training solutions PROJECT MANAGEMENT QUALITY ISO STANDARDS/PLEXUS CERTIFIED TRAINING LEAN SIX SIGMA

quality and CONTINUOUS IMPROVEMENT

training solutions Project Management Project management is a disciplined and systematic approach used to bring projects from the planning stage through implementation, and ultimately into standard practices. Over the last few decades, project management has evolved to now require project managers to have a working knowledge of business, operations, quality and finance. At Corporate College, we believe in the fundamental principles of the Project Management Institute (PMI). Using PMI’s Project Management Book of Knowledge as a foundation, courses have been designed to provide participants with the tools necessary for successfully overseeing, implementing and managing projects.

Quality At Corporate College, we understand the needs of organizations to continuously improve and can help provide the training and coaching to achieve organizational success. Our training includes the latest techniques and proven quality tools, delivered by instructors with real-world experience.

Corporate College can provide practical hands-on experience to drive organizations to the next level.

Whether you are seeking certification or just an introduction to a specific topic, our classes are highly interactive and provide participants with a working knowledge of the subject.

REGISTER NOW www.corporatecollege.com/enroll • 216-987-0233

ISO Standards Plexus Certified Training Registration to ISO 9001 by an accredited certification body shows an overall commitment to quality and customers and a willingness to work toward improving efficiency. By becoming an ISO 9001-certified organization, your organization demonstrates the existence of an effective Quality Management System (QMS) that satisfies the rigors of an independent, external audit. Organizations that implement and adhere to a QMS have benefited through increased efficiency, revenue, customer satisfaction and employee morale. Corporate College has partnered with Plexus International to offer a wide array of ISO-related training for various health care, manufacturing and service-related sectors.

Lean Six Sigma Lean Six Sigma has become the gold standard for process thinking and operational improvement for all industry sectors. Organizations, nonprofit and for-profit alike, require employees who can think both operationally and strategically and have the skills to develop solutions to reduce waste, errors and costs while ensuring that quality standards meet customer expectations. Our project-based program allows employees to immediately apply what they learn to their current job and provides employers with a tangible return-on-investment of training dollars.

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quality and CONTINUOUS IMPROVEMENT

project management

QUALITY

Certificate in Applied Project Management

Understanding Data

The Certificate in Applied Project Management program is a hands-on program that is aligned with the Project Management Institute’s (PMI) Guide to the Project Management Body of Knowledge (PMBOK® Guide). This program is designed to help the student understand and pull together all the knowledge areas and processes of project management necessary to plan and execute, control and close successful projects in any field. The theory of PMI is balanced by the reality of the course instructors’ project management experiences. A case study is threaded throughout the program, and includes activities which enable participants to apply the lessons learned in the units to the projects they are currently on.

This is a blended-learning course that will focus on providing a solid foundation in the understanding of statistical terms and concepts and an overview of how data analysis relates to an organization. Learn to analyze data, identify trends and transform data and information that is meaningful to internal and external stakeholders.

Cost

CEU

Hours

Subject Code

$1,295

3.5

35

ZMGT 1012

CRN

Date

Day

Time

Location

Instructor

40545

Sep. 17 Oct. 15

W

8:30 a.m. – 4:30 p.m.

CCE

Bryan

40615

Nov. 10 - 24

M/W

8:30 a.m. – 4:30 p.m.

CCE

Bryan

PMP Exam Boot Camp

13

The PMP credential recognizes demonstrated knowledge and skill in leading and directing project teams and in delivering project results within the constraints of schedule, budget and resources. Preparation for a PMI credential requires study and review of current project management processes. If you have demonstrated experience and competence in leading project teams, this certification and this prep course is right for you.

Cost

CEU

Hours

Subject Code

$1,995

3.5

35

ZMGT 1010

CRN

Date

Day

Time

Location

Instructor

40535

Sep. 17 Nov. 19

W

6 – 9:30 p.m.

CCE

Anastasi

Cost

CEU

Hours

Subject Code

$395

0.6

6

ZLSS 1053

CRN

Date

Day

Time

Location

Instructor

40668

Jul. 23 - 30

W

8:30 a.m. – 12:30 p.m.

CCE

Fazekas

40669

Sep. 17 - 24

W

8:30 a.m. – 12:30 p.m.

CCE

Fazekas

40670

Nov. 13 - 20

TH

8:30 a.m. – 12:30 p.m.

CCE

Fazekas

Problem Solving: Cause/Effect and FMEA Problems have a definite impact on an organization’s profits.

Some of the costs associated with problems in an organization are customer dissatisfaction, employee morale, wasted time and effort. Corrective and preventive action is the most powerful continuous improvement tool your organization can utilize, whether implementing an ISO System or just improving your quality system.

Cost

CEU

Hours

Subject Code

$825

2.4

24

ZLSS 1054

CRN

Date

Day

Time

Location

Instructor

40671

Aug. 19 - 21

T/W/TH

8:30 a.m. – 4:30 p.m.

CCE

Copeland

40672

Nov. 12 - 14

W/TH/F

8:30 a.m. – 4:30 p.m.

CCE

Copeland

REGISTER NOW www.corporatecollege.com/enroll • 216-987-0233

quality and CONTINUOUS IMPROVEMENT

ISO STANDARDS/PLEXUS CERTIFIED TRAINING RABQSA: Plexus ISO 9001 Understanding and Internal Auditor Training

Plexus AS9100C Understanding and Internal Auditing

ISO International Standards ensure that products and services are safe, reliable and of good quality. For business, they are strategic tools that reduce costs by minimizing waste and errors and increasing productivity. They help companies to access new markets, level the playing field for developing countries and facilitate free and fair global trade. This 3-day course is designed for both new auditors and those looking to sharpen their current auditing skills. Participants will acquire the necessary skills to become a leader in preparing and conducting 1st and 2nd party audits through interactive methods and avoiding lecture based learning.

AS9100 is the Standard for the Aviation, Space and Defense industry. The new Revision C update heavily incorporates the use of the Process Approach to auditing. This 3 day course is designed for both new auditors and those looking to sharpen their current auditing skills. Participants will acquire the necessary skills to become a leader in preparing and conducting 1st and 2nd party audits through interactive methods and avoiding lecture based learning. This course includes all Revision C updates.

Cost

CEU

Hours

Subject Code

$1,195

2.1

21

ZISO 1152

CRN

Date

Day

Time

Location

Instructor

40560

Sep. 22 - 24

M/T/W

8:30 a.m. – 4:30 p.m.

CCE

Copeland

40619

Dec. 8 - 10

M/T/W

8:30 a.m. – 4:30 p.m.

CCE

Copeland

RABQSA: Plexus ISO/TS 16949 Understanding and Internal Quality Auditing The ISO/TS 16949 is an ISO technical specification aimed at the further development of Quality Management Systems (QMS) that caters to continual improvement, defect prevention and the reduction of variation and waste in the supply chain.

In addition, the standard combines the AVSQ (Italian), EAQF (French) and VDA 6.1 (German) automotive requirement ISO/ TS 16949, coupled with customer-specific requirements, defines the quality system requirements for use in the automotive supply chain.

Cost

CEU

Hours

Subject Code

$1,195

2.1

21

ZISO 1153

CRN

Date

Day

Time

Location

Instructor

40659

Aug. 19 - 21

T/W/TH

8:30 a.m. – 4:30 p.m.

CCE

Copeland

40598

Oct. 21 - 23

T/W/TH

8:30 a.m. – 4:30 p.m.

CCE

Copeland

40599

Dec. 16 - 18

T/W/TH

8:30 a.m. – 4:30 p.m.

CCE

Copeland

REGISTER NOW www.corporatecollege.com/enroll • 216-987-0233

Cost

CEU

Hours

Subject Code

$1,095

2.1

21

ZISO 1154

CRN

Date

Day

Time

Location

Instructor

40618

Oct. 7 - 9

T/W/TH

8:30 a.m. – 4:30 p.m.

CCE

Copeland

Plexus ISO 13485 Medical Devices Understanding and Internal Auditing Throughout the world, manufacturers and their suppliers are expected to comply with the highest standards and regulations.

ISO 13485 Medical Devices is the standard for organizations engaged in the manufacturing of medical devices. Participants will acquire the necessary skills to become a leader in preparing and conducting 1st and 2nd party audits. This course includes a simulated audit, based on documentation from an actual organization, so participants can develop and refine their newly acquired knowledge and skills.

Cost

CEU

Hours

Subject Code

$1,095

2.4

24

ZISO 1155

CRN

Date

Day

Time

Location

Instructor

40673

Sep. 9 - 11

T/W/TH

8:30 a.m. – 4:30 p.m.

CCE

Copeland

ISO 13485/FDA 21CFR820 QSR Medical Devices Overview This course provides insight into the use of ISO 13485 as the basis for a quality management system implemented by medical device manufacturers. Participants engage in activities that foster an understanding of each standard element and the benefits of each element for their organization’s system.

Cost

CEU

Hours

Subject Code

$395

0.8

8

ZISO 1156

CRN

Date

Day

Time

Location

Instructor

40666

Aug. 28

TH

8:30 a.m. – 4:30 p.m.

CCE

Staff

40667

Nov. 5

W

8:30 a.m. – 4:30 p.m.

CCE

Staff

14

quality and CONTINUOUS IMPROVEMENT

LEAN SIX SIGMA Green Belt - Lean Six Sigma

Executive Guide to Becoming a Lean Organization Lean is a business practice that means creating more value with fewer resources. Lean Six Sigma increases business productivity and identifies and eliminates waste at its root cause. The Lean Six Sigma culture ingrained in companies like General Electric, Boeing, Target and Amazon has resulted in global recognition for adding value and reducing costs for organizations in every sector of industry. This workshop is specifically designed for executives considering making the commitment to a Lean culture within their organization.

Cost

CEU

Hours

Subject Code

$2,200

3.6

36

ZLSS 1033

Cost

CEU

Hours

Subject Code

CRN

Date

Day

Time

Location

Instructor

$149

0.4

4

ZLSS 1035

40597

Oct. 14 - Dec. 31

T

8:30 a.m. – 4:30 p.m.

CCE

Fazekas

CRN

Date

Day

40539

Jul. 16

W

40544

Sep. 17

40617

Nov. 17

Time

Location

Instructor

8:30 a.m. – 12:30 p.m.

CCE

Bryan

W

8:30 a.m. – 12:30 p.m.

CCE

Bryan

M

8:30 a.m. – 12:30 p.m.

CCE

Bryan

Yellow Belt - Lean Six Sigma 15

Prerequisite: The LSS Yellow Belt course.

Upon successful completion of this course, participants will be certified as Lean Six Sigma Green Belts. Lean Six Sigma Green Belts work directly with cross-functional project leaders to carry out identified improvement projects using LSS methodologies. Green Belts can implement all of the appropriate tools to lead independent local projects.

Lean Six Sigma Yellow Belt training is ideal for all individuals within an organization. Yellow Belts are familiar with Lean Six Sigma methodologies and tools that are necessary to identify opportunities for eliminating waste, reducing costs and improving processes. Yellow Belts have the skills to represent individual departments or organizations as an active member on Lean Six Sigma project teams.

This is a blended-learning course: blended-learning reduces time away from home or work and ensures that class time is spent reinforcing learning through hands-on activities and class discussion.

Cost

CEU

Hours

Subject Code

$1,200

2.6

26

ZLSS 1032

CRN

Date

Day

40543

Sep. 16 - Oct. 7

T

40546

Oct. 1 - Nov. 6

40616

Nov. 12 - Dec. 3

Time

Location

Instructor

8:30 a.m. – 4:30 p.m.

CCE

Fazekas

W

6 - 9:30 p.m.

CCE

Fazekas

W

8:30 a.m. – 4:30 p.m.

CCE

Fazekas

Lean Six Sigma Green Belt for Health Care This course has been customized to meet the unique needs of current and future health care professionals. Upon successful completion of this course, participants will be certified as Lean Six Sigma Green Belts for Health Care. Lean Six Sigma Green Belts for Health Care work directly with cross-functional project leaders to carry-out identified improvement projects using LSS methodologies within a health care organization. Green Belts will implement all of the appropriate tools to lead independent local projects when necessary Note: This course blends 40 hours of traditional classroom instruction with 28 hours of required online learning and assignments. To receive Green Belt certification, participants must attend all class sessions, complete all online assignments and complete a college approved Lean Six Sigma project. All course materials included.

Cost

CEU

Hours

Subject Code

$3,400

6.8

68

ZLSS 1027

CRN

Date

Day

Time

Location

Instructor

40547

Sep. 13 - Dec. 20

S

8:30 a.m. – 4:30 p.m.

CCE

Fazekas

REGISTER NOW www.corporatecollege.com/enroll • 216-987-0233

quality and CONTINUOUS IMPROVEMENT

Black Belt - Lean Six Sigma

LeanOhio Boot Camp: Transforming the Public Sector

Prerequisite: The Lean Six Sigma Green Belt course Upon successful completion of this course, participants will be certified as Lean Six Sigma Black Belts. Black Belts are trained experts in Lean, Six Sigma and statistical process control techniques. The LSS Black Belt course is designed to ensure effective use of DMAIC principles needed to improve business processes and the Lean tools to reduce waste and increase productivity. Individuals completing this course will have all the necessary tools to lead cross-functional project teams through implementation. This course uses MINITAB statistical software for all project calculations; it is preferable that participants bring their own laptop for software download.

Cost

CEU

Hours

Subject Code

$3,625

8.0

80

ZLSS 1003

CRN

Date

Day

Time

Location

Instructor

40542

Sep. 5 - Dec. 31

F

8:30 a.m. – 4:30 p.m.

CCE

Fazekas

OSHA ENVIRONMENTAL AND SAFETY COMPLIANCE Overview:

Corporate College is pleased to announce that we have partnered with Mid-America OSHA Education Center. Mid-America is one of only 25 centers in the United States formally authorized by OSHA to deliver courses and training.

Instructors are trained and authorized to provide OSHA courses. Course materials are OSHA approved and certificates are OSHA endorsed. Corporate College will handle the reporting requirements to OSHA for participants. Registration for OSHA courses is processed through Mid-America.

Note: All classes held at Corporate College East, except OSHA 521, 2264 and 3115 (held at Mid-America in Middleburg Hts.)

LeanOhio Boot Camp is an intensive training program that uses Lean methods and tools. The entire program is tailored to the public sector workplace and public sector processes.

The training is filled with government examples and exercises.

This program is ideal for people who work in government in an Ohio city, township, county, school district, public university or other governmental agency or organization. Scholarships are available through the Local Government Efficiency Program.

Participants should have support from their organization leadership to attend.

Cost

CEU

Hours

Subject Code

$2,000

4.0

40

ZLEN 1036

CRN

Date

Day

Time

Location

Instructor

40537

Jul. 15 - 23

T/W/TH

8:30 a.m. – 4:30 p.m.

CCE

Staff

40538

Sep. 17 Oct. 15

W

8:30 a.m. – 4:30 p.m.

CCE

Staff

40629

Nov. 12 - 20

W/TH/F

8:30 a.m. – 4:30 p.m.

CCE

Staff

Course

Date

OSHA 7845 Record Keeping

Sep. 12

8:30 a.m. - 5 p.m.

$200

OSHA 7205 Health Hazard Awareness

Sep. 22

8:30 a.m. – 5 p.m.

$200

OSHA 2225 Respiratory Protection

Sep. 30 - Oct. 3

8:30 a.m. – 4 p.m.

$750

OSHA 521 Guide to Industrial Hygiene

Oct. 6 - 9

8:30 a.m. – 3:30 p.m.

$750

OSHA 7500 Introduction to Safety and Health Management

Oct. 20

8:30 a.m. – 4 p.m.

$200

OSHA 7105 Evacuation and Emergency Planning

Oct. 21

8:30 a.m. – 12:30 p.m.

$200

OSHA 511 Standards for General Industry

Nov. 3 - 6

8:30 a.m. – 4 p.m.

$800

OSHA 7200 Blood Borne Pathogens, Exposure Control for Health Care Facilities

Nov. 19

8:30 a.m. – 4 p.m.

$200

OSHA 2255 Principles of Ergonomics Applied to Work Related Musculoskeletal and Nerve Disorder

Nov. 12 - 14

8:30 a.m. – 3:30 p.m.

$675

OSHA 7505 Accident Investigation

Dec. 4 - 5

8:30 a.m. – 3 p.m.

$400

OSHA 7210 Pandemic Influenza

Dec. 9

8:30 a.m. – 3 p.m.

$200

MA 7220 Hazardous Materials for First Receivers

Dec. 16

8:30 a.m. – 5 p.m.

$200

REGISTER NOW www.corporatecollege.com/enroll • 216-987-0233

Time

Cost

16

ACCOUNTING, FINANCE AND TAX The accounting, finance and tax fields require ongoing continuing education due to competitive necessity and state mandated standards.

17

According to the Bureau of Labor Statistics, employment of accountants, tax professionals and auditors is expected to increase 13 percent over the next decade. Having an industry recognized credential in this field may help to ensure your continued success.

training solutions Certified Management Accountant Exam Review Certified Public Accountant Exam Review Enrolled Agent Certification Finance for Non-Financial Managers PayTrain Fundamentals CERTIFIED MANAGER OF APARTMENTS

ACCOUNTING, finance and tax

training solutions Certified Management Accountant Exam Review Corporate College and Gleim Publishing have partnered to bring you two courses that will prepare learners to take the Certified Management Accountant (CMA) Exam. Review: planning, budgeting and forecasting; performance management; cost management; internal controls; and professional ethics. The CMA credential demonstrates your mastery of management accounting knowledge and skills, as well as competency and commitment to improving organizational performance.

Certified Public Accountant Exam Review The Certified Public Accountant (CPA) examination is the most established and recognized professional accounting designation. Corporate College partnered with Gleim Publishing to deliver The Gleim Professor-Led Live Review, blending the experience, motivation and engagement of a live professor with the flexibility and resources of an online learning system.

Enrolled Agent Certification Enrolled agents are licensed by the federal government and have demonstrated special competence in tax matters, professional ethics and can practice before the IRS anywhere in the United States. The enrolled agent program is a blended learning program intended to prepare participants to pass the SEE exam. Sessions are structured based on the Gleim System for Success. The SEE is a three part exam administered by Prometrics on behalf of the IRS. You must successfully pass all three parts to receive IRS-EA certification.

REGISTER NOW www.corporatecollege.com/enroll • 216-987-0233

Finance for Non-Financial Managers Developed expressly for non-specialists, this program explains: how to understand financial and operational measures; prepare and utilize budgets; respond to inquiries about the dollars and cents consequences of actions taken by you or your department; and speak the jargon of finance with fluency and ease. Non-financial managers in all areas that need to learn the basics of finance will benefit from this program.

PayTrain Fundamentals American Payroll Association PayTrain Fundamentals Certification is an important first step in payroll education. This interactive, blended‑learning program covers the basic procedures, processes and terminology defining the daily workload of the beginning payroll practitioner. This program also provides a thorough overview of the laws and regulations that affect payroll. Practical experience is gained through hands-on computer-based exercises that allow each participant to work through actual payroll forms and payroll calculations.

18

ACCOUNTING, finance and tax

Enrolled Agent Certification The Enrolled Agent program is a blended-learning program intended to prepare participants to pass the SEE exam: Part 1 – Individuals; Part 2 – Businesses; Part 3 - Representation, Practices and Procedures. Sessions are structured based on the Gleim System for Success. The following materials are included with registration for all three parts of the SEE exam: instructor-led sessions, test prep online, audio review, EA Gleim online (one-year access), access to a personal counselor and Gleim book bag.

Enrolled agents (EA) are licensed by the federal government and have demonstrated special competence in tax matters, professional ethics and can practice before the Internal Revenue Service (IRS) anywhere in the United States.

accounting, FINANCE AND TAX Certified Management Accountant Exam Review Corporate College and Gleim Publishing have partnered to bring you two courses that will prepare learners to take the Certified Management Accountant (CMA) exam. This section will cover: planning, budgeting and forecasting; performance management; cost management; internal controls; and professional ethics.

19

Cost

CEU

Hours

Subject Code

$1,999

1.6

16

ZFIN 1039

CRN

Date

Day

Time

Location

Instructor

40588

Aug. 27 Jan. 31

W

6:30 – 9:30 p.m.

CCW

Staff

Certified Public Accountant Exam Review The Certified Public Accountant (CPA) examination is the most established and recognized professional accounting designation. Corporate College has partnered with Gleim Publishing to deliver The Gleim Professor-Led Live Review.

This program blends the experience, motivation and engagement of a live professor with the flexibility and resources of an online learning system.

Cost

CEU

Hours

Subject Code

$2,200

7.5

75

ZFIN 1044

CRN

Date

Day

Time

Location

Instructor

40578

Aug 2 Mar. 28

S

9 a.m. – Noon

CCE

Fegan

EAs may present cases at all levels of the IRS and may represent clients, with or without their presence, on such matters as: examination of a filed return, liability for a delinquent return, payment of a past due tax and submission of a federal tax lien. In short, they act as agents of taxpayers faced with problems involving income taxes, estate and gift taxes, employment taxes and excise taxes.

To become a certified EA you must successfully pass the IRS Special Enrollment Examination (SEE) and a suitability check.

In addition to passing the SEE, applicants must pass a tax compliance check to ensure that you have filed all required tax returns and have no outstanding tax liabilities.

Cost

CEU

Hours

Subject Code

$1,149

15.6

156

ZFIN 1042

CRN

Date

Day

Time

Location

Instructor

40562

Aug. 23 Dec. 31

S

9 a.m. – Noon

CCE

Staff

REGISTER NOW www.corporatecollege.com/enroll • 216-987-0233

ACCOUNTING, finance and tax

Finance for Non-Financial Managers To get ahead and stay ahead, today’s managers have to be “finance savvy.” You’ve got to know how to justify a request... quantify your contributions to the company...spot profit drains before they get out of hand.

From accruals to write-offs, from accounts receivable to working capital, this seminar shows you the concepts, techniques and tools that can help you make each decision pay off – on the job and on the bottom line! No matter how effective your management methods or how innovative your ideas, the results are going to be measured in numbers: dollars and cents.

Note: Upcoming courses are listed on website.

Cost

CEU

Hours

Subject Code

$289

0.8

8

ZPDI 1023

CRN

Date

Day

Time

Location

Instructor

40558

Jul. 17

TH

8:30 a.m. – 4:30 p.m.

CCE

Mastrandrea

40556

Sep. 10

W

8:30 a.m. – 4:30 p.m.

CCE

Mastrandrea

40626

Oct. 30

TH

8:30 a.m. – 4:30 p.m.

CCE

Mastrandrea

40627

Dec. 10

W

8:30 a.m. – 4:30 p.m.

CCE

Mastrandrea

PayTrain Fundamentals CAPA PayTrain Fundamentals Certification (FPC) is an important first step in payroll education. This interactive, blended-learning program covers the basic procedures, processes, and terminology defining the daily workload of the beginning payroll practitioner. This program provides a thorough overview of the laws and regulations that affect payroll. Practical experience is also gained through “hands‑on” computer-based exercises that allow each participant to work through actual payroll forms and payroll calculations.

This program is in partnership with The American Payroll Association (APA). APA sets the standards for payroll excellence through two certification programs. The Certified Payroll Professional (CPP) and the Fundamental Payroll Certification (FPC) are highly sought-after designations for payroll professionals who want to keep their knowledge up‑to‑date and advance their careers Note: Upcoming courses are listed on website.

Cost

CEU

Hours

Subject Code

$795

3.0

30

ZFIN 1041

CRN

Date

Day

Time

Location

Instructor

40561

Sep. 20 - Nov. 22

S

9 a.m. – Noon

CCE

Staff

REGISTER NOW www.corporatecollege.com/enroll • 216-987-0233

Certified Manager of Apartments The Northeast Ohio Apartment Association (NOAA) has a commitment to providing current and future residents with quality properties and services of the highest professional standards through education, publication and advocacy.

To further this mission, Corporate College and NOAA have partnered to develop, design and deliver a certification program to enhance the knowledge and skills of apartment managers in Northeast Ohio. NOAA members should call 216-987-0233 to register and receive a discounted rate of $995.

Cost

CEU

Hours

Subject Code

$1,199

3.0

30

ZPDI 1236

CRN

Date

Day

40624

Oct. 16 Nov. 20

T/TH

Time

6 – 9 p.m.

Location

Instructor

CCE

Staff

20

INFORMATION TECHNOLOGY

21

Corporate College’s information technology programs are developed in collaboration with business and industry to ensure training meets the demands of the workplace. Programs range from one‑day workshops to in-depth courses that lead to industry‑recognized credentials and certifications.

training solutions Cisco Technical Training Computer Network Technician Database Administration Information Technology Service and Support Technician .NET Developer Network Administrator Web Designer

INFORMATION TECHNOLOGY

training solutions Cisco Technical Training Cisco certification ensures high standards of technical expertise. Achieving Cisco certification at any level means joining the ranks of skilled network professionals who have earned recognition and respect in the industry. The first three levels of certification and specialization that Cisco provides for IT professionals can follow several different tracks to meet individual needs.

Computer Network Technician This program focuses on the A+, Network+ and Security+ exam objectives developed by the Computing Technology Industry Association (CompTIA). CompTIA A+ certification is designed for those responsible for the installation, upgrade, repair, configuration and troubleshooting of PC systems hardware and software. CompTIA Network+ certification proves knowledge of networking. CompTIA Security+ certification designates knowledgeable professionals in the field of security dealing with computer security.

.NET Developer This 24-week intensive cohort program provides students with the skills necessary for a career in Web and Windows application development in Microsoft Visual C# utilizing the .NET framework.

Network Administrator The network administrator certificate program will help put your career on the fast track by ensuring you have the skills to successfully implement, manage and troubleshoot Microsoft Windows and Linux networks.

Database Administration

Web Designer

The database administration program prepares students to set up, maintain, diagnose and troubleshoot MS-SQL database systems. Database administrators are responsible for making sure those systems operate efficiently, data they store is backed up regularly and stored effectively, and that the data is secure from unauthorized access.

Web designers work with the end-user in mind to incorporate interactive media features such as video and animation, e-commerce payment systems, advertising and more. Web design brings together creative vision and technical skills.

Designers possess an eye for effective online presentation as well as the programming ability to execute the design.

Information Technology Service and Support Technician Install, configure, troubleshoot and provide maintenance and training in response to customer inquiries.

REGISTER NOW www.corporatecollege.com/enroll • 216-987-0233

22

HEALTH it/informatics

23

Corporate College provides training that supports the effective and efficient use of information technology and associated processes within the health care setting.

Learners can engage in individual courses to support their use of health IT within their current positions, or enroll within a certificate track. Courses are 100 percent online and four weeks in length.

training solutions health IT/INFORMATICS health information technology professional WORKFLOW PRACTITIONER and PROCESS MANAGEMENT SPECIALIST SYSTEMS SUPPORT SPECIALIST

HEALTH it/INFORMATICS

health IT/INFORMATICS Overview:

Our training courses provide essential health care and information technology concepts along with hands‑on simulations that prepare learners for the rapid growth and integration of information technology in the health care system. Training focuses on all aspects of health care informatics and IT, including interactive lab exercises within an electronic health record system and projects and assessments that support your mastery of each concept.

Certificate programs are available for students to build knowledge and experiences that will advance their ability to support, manage and analyze health information technology and their associated workflows. Certificates prepare trainees to sit for a number of credentialing exams.

Basic Health IT Course Offerings

• Health Care and Health Information Technology • Health Information and Computer Science in the U.S. • Effective Communication in the Health Care Environment Intermediate Health IT Course Offerings

• Health Management Information Systems and Quality Improvement • Working with Health IT Systems • Installation and Management of Health IT Systems and Configuring EHRs Advanced Health IT Course Offerings

• Public Health, Networking and Health Information Exchange • Fundamentals of Health Workflow Process Analysis and Redesign • Usability and Human Factors • Planning, Leadership, Professionalism and Project Management Special Course Offerings

• Health IT CAHIMS Prep • Health IT Combine

REGISTER NOW www.corporatecollege.com/enroll • 216-987-0233

24

HEALTH it/INFORMATICS

health information technology professional Overview:

25

Individuals in this role support physicians and administrators with the adoption, management and maintenance of health IT and provide comprehensive management of electronic health information and its secure exchange between health care consumers and providers.

REQUIRED COURSES: - E ffective Communication in the Health Care Environment - F undamentals of Health Workflow Process Analysis and Redesign - H ealth Care and Health Information Technology - H ealth Information and Computer Science in the U.S. - H ealth Management Information Systems and Quality Improvement - I nstallation and Maintenance of Health IT Systems and Configuring EHRs - P lanning, Leadership, Professionalism and Project Management - Usability and Human Factors - Working with Health IT Systems - P ublic Health, Networking and Health Information Exchange

REGISTER NOW www.corporatecollege.com/enroll • 216-987-0233

HEALTH it/INFORMATICS

WORKFLOW PRACTITIONER AND PROCESS MANAGEMENT SPECIALIST Overview: Individuals in this role assist in reorganizing the work of a provider to take full advantage of the features of health IT in pursuit of meaningful use of health IT to improve health care. They provide on-site management of mobile adoption support teams for the period of time before, during and beyond the implementation of health IT systems in clinical and public health settings.

REQUIRED COURSES: - Effective Communication in the Health Care Environment - F undamentals of Health Workflow Process Analysis and Redesign - H ealth Care and Health Information Technology - H ealth Information and Computer Science in the U.S. - H ealth Management Information Systems and Quality Improvement - P lanning, Leadership, Professionalism and Project Management - Usability and Human Factors - Working with Health IT Systems

SYSTEMS SUPPORT SPECIALIST Overview: Individuals in this role provide on-site user support for the period of time before and during implementation and maintain health IT systems in clinical and public health settings, including patching and upgrading of software. These individuals will provide support services, above and beyond what is provided by the vendor, to ensure the technology functions properly and is configured to meet the needs of the redesigned practice workflow. Workers in this role will support on an ongoing basis the technology deployed and also provide one-on-one support, in a traditional help desk model, to individual users with questions or problems.

REQUIRED COURSES: - E ffective Communication in the Health Care Environment - H ealth Care and Health Information Technology - H ealth Information and Computer Science in the U.S. - H ealth Management Information Systems and Quality Improvement - I nstallation and Maintenance of Health IT Systems and Configuring EHRs - Usability and Human Factors - Working with Health IT Systems - P ublic Health, Networking and Health Information Exchange

Suggested Admissibility: • Associate’s degree or higher with at least three years health care or IT experience • Or a bachelor’s degree or higher with at least two years administration, business, project/change management experience • Other credentialed/certified professionals with at least five years of experience in the aforementioned areas Note: Many courses require a subscription to Neehr Perfect for online lab access.

REGISTER NOW www.corporatecollege.com/enroll • 216-987-0233

26

HEALTH it/INFORMATICS

Health Care and Health Information Technology This course is an overview of healthcare including settings and methods for delivery; roles of various healthcare professionals; funding for healthcare; methods of billing and reimbursement; legal issues including HIPAA; common forms of quality measurement and performance improvement.

Cost

CEU

Hours

Subject Code

$159

1.8

18

ZHIT 1008

CRN

Date

Day

Time

Location

Instructor

40437

Aug. 25 Sep. 21

Online

Online

Online

Hambrick

Jan. 12 Feb. 8

Online

40438

Online

Online

This course reviews the general functions and purposes of health information systems. Learn how EHRs affect patient safety, quality of care and productivity. Assess findings from quality reviews of reported events to design and implement system improvements.

Cost

CEU

Hours

Subject Code

$199

1.8

18

ZHIT 1011

CRN

Date

Day

Time

Location

Instructor

40446

Aug. 25 Sep. 21

Online

Online

Online

Zura

40447

Nov. 17 Dec. 14

Online

Online

Online

Zura

Hambrick

Health Information and Computer Science in the U.S.

Working with Health IT Systems

This course is an overview of healthcare including settings and methods for delivery; roles of various healthcare professionals; funding for healthcare; methods of billing and reimbursement; legal issues including HIPAA; common forms of quality measurement and performance improvement.

Cost

CEU

Hours

Subject Code

$159

1.8

18

ZHIT 1009

CRN

Date

Day

Time

Location

Instructor

40440

Sep. 22 Oct. 19

Online

Online

Online

Zura

40441

Feb. 9 Mar. 8

Online

Online

Online

Zura

27

Health Management Information Systems and Quality Improvement

Learn how data flows across HIT systems. Analyze the functionality of different EHR systems including support capabilities, customizability and go-live strategies. Students will play the role of practitioners using an EHR system.

Cost

CEU

Hours

Subject Code

$199

1.8

18

ZHIT 1012

CRN

Date

Day

Time

Location

Instructor

40449

Sep. 22 Oct. 19

Online

Online

Online

Foster

40450

Jan. 12 Feb. 8

Online

Online

Online

Foster

Installation and Maintenance of Health IT Systems and Configuring EHRs

Effective Communication in the Health Care Environment This course will help you understand the commonly used terms and abbreviations in public health and healthcare. It will also help you to demonstrate the ability to integrate and use health care terminology in the various HIT roles. Explanation of specific terminology used by workers in healthcare and public health.

Instruction in installation and maintenance of health IT systems, including testing prior to implementation. Introduction to principals underlying configuration. Material support online Vista lab experience.

Cost

CEU

Hours

Subject Code

$199

1.8

18

ZHIT 1013

Cost

CEU

Hours

Subject Code

CRN

Date

Day

Time

Location

Instructor

$169

1.8

18

ZHIT 1010

40523

Jul. 7 Aug. 3

Online

Online

Online

Foster

40452

Oct. 20 Nov. 16

Online

Online

Online

Foster

CRN

Date

Day

Time

Location

Instructor

40443

Oct. 20 Nov. 16

Online

Online

Online

Chaney

REGISTER NOW www.corporatecollege.com/enroll • 216-987-0233

HEALTH it/INFORMATICS

Public Health, Networking and Health Information Exchange

Planning, Leadership, Professionalism and Project Management

In-depth analysis of data mobility, including the hardware infrastructure (wires, wireless, and devices supporting them); the ISO stack, standards, internet protocol, federations; and, grids the NHIN and other nationwide approaches.

Articulate a systems approach to usability and human factors Development of skills necessary to communicate effectively across the full range of roles that will be encountered in health care and public health. Learn leadership’s role in HIT & EHR project success.

Cost

CEU

Hours

Subject Code

$199

1.8

18

ZHIT 1014

CRN

Date

Day

Time

Location

Instructor

40455

Aug. 25 Sep. 21

Online

Online

Online

Foster

Nov. 17 Dec. 14

Online

40457

Online

Online

Cost

CEU

Hours

Subject Code

$199

1.8

18

ZHIT 1015

40456

Sep. 22 Oct. 19

Day

Online

Time

Online

Hours

Subject Code

$199

1.8

18

ZHIT 1017

CRN

Date

Day

Time

Location

Instructor

40464

Nov. 17 Dec. 14

Online

Online

Online

Zura

Health IT CAHIMS Exam Prep

Critically analyze the workflow processes in healthcare settings.

Propose ways in which quality improvement methods, tools and health IT can be applied within a healthcare setting to improve workflow processes.

Date

CEU

Foster

Fundamentals of Health Workflow Process Analysis and Redesign

CRN

Cost

Location

Online

This course prepares individuals that have completed health IT training to take the Certified Associate in Health Care Information and Management Systems (CAHIMS) exam. The CAHIMS certification is a national health IT certification offered through the Health Information Management Systems Society (HIMSS). Those who sit for the exam and pass it will become armed with a valuable credential, qualifying them to facilitate and improve the quality of health IT and business management systems across the health care setting.

Instructor

Cost

CEU

Hours

Subject Code

McCaleb

$425

0

6

ZHIT 1019

Usability and Human Factors Articulate a systems approach to usability and human factors as it applies to health information technology. Learn the cognitive consequences of health information technology on clinical performance.

Cost

CEU

Hours

Subject Code

$169

1.8

18

ZHIT 1016

CRN

Date

Day

Time

Location

Instructor

40524

Jul. 7 Aug. 3

Online

Online

Online

Staff

40461

Oct. 20 Nov. 16

Online

Online

Online

Staff

REGISTER NOW www.corporatecollege.com/enroll • 216-987-0233

CRN

Date

Day

Time

Location

Instructor

40575

Sep. 8 - 25

T/TH

6 – 9 p.m.

CCE

Hambrick

40576

Feb. 2 - 14

S

9 a.m. – 4 p.m.

CCE

Hambrick

Health IT Combine Health care organizations need professionals who are knowledgeable about health IT policy, systems and processes, as well as those with the ability to identify and implement tools for process optimization. This program combines the training of health IT and Lean Six Sigma, teaching skills needed to apply quality improvement methodology for process improvement.

Cost

CEU

Hours

Subject Code

$4,475

25.4

254

ZHIT 1018

CRN

Date

Day

Time

Location

Instructor

40589

Aug. 25 Feb. 8

S

9 a.m. – 4 p.m.

CCE

Berry

40590

Jan. 12 – Jun. 4

T/TH

6 – 10 p.m.

CCE

Berry

28

29

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