September 2023 From the Heart Newsletter

REWARDed by Lori’s offers Members the ability to earn points with every purchase and gives them access to special coupons and exclusive offers in our stores.

Our guests are loving the new app, with more than 10,000 downloads in its very first week of launch. To learn more about the REWARDed program and to sign up, use the QR codes (left) or visit online at: rewardedclub.com.

OUR NEW ‘POLISHED’ IN-STORE KIOSK IS A BEAUTIFUL THING!

Lori’s recently began testing Polished, our new beauty bar, in a small number of select stores. The response has been overwhelmingly positive! Guests are thrilled with the

product selection and pricing, and love that the beauty bar saves them a trip to another location. The beauty kiosks provide convenience and a way for healthcare workers and

those they serve to feel beautiful and polished, even in stressful moments. We look forward to expanding Polished in more stores in the future.

LORI’S CELEBRATES THR E E N E W RIBBON-CUTTING CEREMONIES

On August 24th, Lori’s celebrated the Grand Opening of Store 653 at the University of Pittsburgh Medical Center Passavant (10 miles north of downtown Pittsburgh, McCandless). Closed in Dec. 2021 for remodeling, the Medical Center is again open. Tom Drewes, District Manager stated, “We are happy to be back on the hospital campus. Love to be around the great staff at UPMC Passavant.” Kimberly Kelly, hospital Guest Relations said “We are so happy for Lori’s to be back! It’s been a long time coming.”

Dell Children’s Medical Center North, part of the Ascension Seton healthcare system, officially opened its doors in Austin in April. Less than two months later, on

June 2, the hospital hosted a second ribbon-cutting ceremony to celebrate the Grand Opening of Store 657. Southern Regional Vice President, Bob Robinson, said “It is an honor to partner with both of Austin’s Dell Children’s Hospitals, and the Lori’s team is truly excited to serve the North healthcare facility’s young patients, their families, and the hospital’s staff.”

Centerpoint Medical Center, part of the HCA Midwest Health system, hosted a ribbon-cutting ceremony in Independence Missouri on Wednesday, June 28 to celebrate the Grand Opening of Lori’s Gifts Store 655. Employees and visitors were lined up to enjoy special Grand Opening deals. Patient Benenfit Advisor Bryan McArthur was amazed at the turnout, saying “The new store is awesome, and this is very exciting! Today was like a Black Friday event!” Look for more openings to come soon!

FIELD LEADERSHIP

Tim Murphy graduated from the University of Wisconsin-Whitewater with a Business Degree with an emphasis in Management. After graduating, Tim started at Foot Locker, and held various Management positions. He was promoted to District Manager in 2006, and ran the Cincinnati, Ohio and Northern Kentucky market. He was promoted to the Wisconsin/Iowa market in 2016.

Tim says he is a Sneakerhead and has several pairs of sneakers. In August 2022, he started as a District Manager with Lori’s Gifts. He is part of the North Region and covers Wisconsin, Nebraska, Missouri, Kansas, Arkansas, Oklahoma, and the Memphis area. Tim is also part owner of the Green Bay Packers!

SEPTEMBER ANNIVERSARIES

HAPPY ANNIVERSARY, Lori’s team members! Thank you for your years of valued service.

Helen Jones-Lawrence

Linda Patterson

Charlie Pavelski

Robert Robinson

Bo Zirker

5 Years 5 Years 5 Years 5 Years 5 Years

Tim loves working with Lori’s Gifts and feels that we serve a purpose in our hospitals, whether it’s for the employees, the patients, or visitors. He said, “My team is so passionate about what they do each and every day. I am amazed every single time I visit the stores how engaged our team members are with the customers.” Tim said he is also impressed with the Lori’s Love program, saying, “We have made so many people’s days. There have been laughs, hugs, and tears. I love it!!!”

University of Pittsburgh Medical Center Passavant, PA

Centerpoint Medical Center, Independence, Mo

CONGRATS TO OUR

Congratulations to our August “Make Your Mark” Award recipient, Store 503 Manager Shonda Lanier , at Nashville General Hospital at Meharry, Nashville, Tennessee.

Shonda, the sole employee at Store 503, is a professional, organized, resourceful one-woman-team. Greater than that, her many nominations from guests, staff, and administrators depict a woman of grace who is always ready to share her warmth and kindness to uplift others.

“

Shonda is always happy, welcoming with a smile. I can walk into the gift shop grumpy and

stressed. She will get a smile on my face by talking to me and just being a light for us all. She cares about everyone that comes in. We all tease her and aggravate her like she is a part of us, and she takes our banter well. She is a great person to have in the shop representing the hospital.”

“

Shonda is always a pleasant face to see in the gift shop. She’s helpful and friendly. She is the only one at our location and we appreciate that she keeps our store open. Others have come and gone, but Shonda has been a consistent, positive presence. She knows what we like, and points out new items we’d be interested in purchasing. Sometimes I stop in just to say hi (but always leave with something, lol!). She also helps me pick out gifts when I’m being indecisive.”

“

Shonda is always so welcoming whenever

I visit the store. She offers great customer service, and has a wonderful personality.”

“

Shonda goes above and beyond everyday to make you feel welcomed. She is always helpful, smiling, and gets to know all her customers. She is always present, helpful, pleasant and has become a huge part of the General hospital family.” Congratulations to Shonda Lanier, our very deserving winner!

PICTURED, L to R: Lori’s President Jeff Gloor;

Store 503 Manager Shonda Lanier; Lori’s District Manager Cristy Stanley;

NGHM Hospital

Partner Dawne Gray, Director of FIS/HRIS & Finance Operations

MARKETPLACE GIFTS FASHION