October 2023 From the Heart Newsletter

As we worked through the pandemic, we realized that where we could best serve our hospital partners was to be a trusted place for joy and support when others needed us most. Today, thanks to the passion and dedication of our store team members across the country, we stand behind that statement as our new Vision for the company to guide us in our mission to serve.”

- Jeff Gloor, Lori’s President

OUR MISSION, VISION AND VALUES

mission vision

To be a trusted place for joy and suppor t when people need it most.

Make it personal. Provide empathy through personal , while convenient products and services to nurture, inspire and comfort

va lues

Engage from the heart. Pursue excellence. Take ownership & accountability. Foster meaningfu partnerships.

Respect and value diversity. Do the right thing... alw

l ays.

Sandra Hambright, Store 345 Manager, Assists a Lori’s Guest

How are we living up to our vision? Your valuable feedback will help us continue to find innovative ways to serve our hospital guests, employees and administrators with the very best of care and compassion. Please take a moment to complete the survey below. Thank you so much!

Your Feedback Matters to Us!

Scan the QR Code to Take a Quick Survey!

An exciting initiative that was unveiled during the annual Leadership Summit is “Lori’s Love.” Our team members care so much about their guests, it wasn’t uncommon to hear about them reaching into their own pockets when the opportunity to help someone in need arose. Making those personal connections is at the heart of Lori’s, but in order to ensure employees don’t spend their own money, we created a new monthly process to enable our store teams to help those in need through Lori’s Love. Lori’s Love is the process of performing small acts of kindness with the intention of making the hospitals we serve a better place! To date, we have donated more than $20,000. A small selection of excerpts from those stories can be found below.

EXCERPTS

“When a selfless guest chose a gift for her friend over a snack for herself, Lori’s covered both purchases. There were hugs and many thank yous! For less than $10, we were able to make the day of 2 women! And for that I am grateful that I work with a company that allows us these amazing moments!”

“A visitor confided that he and his wife had just lost a loved one. Our team member helped him find an inspirational gift and put together a beautiful flower bouquet. We took care of the transaction with Lori’s Love. He was over-come with emotion and thanked us. As he was leaving, he put his hands over his heart, thanking us again.”

“A caseworker told us of a terminally ill patient whose last wish was to marry his fiancé’ at the hospital. Our Store Manager quickly made bouquets in the bride’s colors, and cut roses for boutonnieres for the groomsmen. The couple was united. When the caseworker returned to pay, she learned that Lori’s Love had covered the cost. She thanked us for our generosity and compassion, and the couple was grateful their wish came true so beautifully.”

“A team member doggedly tracked down a discontinued doll for an autistic child, creating a special gift basket for her. She used Lori’s Love to take care of the purchase entirely. Mother and daughter were so overwhelmed with joy that everyone was emotional. This act of kindness made a lifelong impression on the family. Thanks for being a world class retailer that puts the Love of others above profits!”

HEARTS AND LIVES

MORE LORI’S LOVE

“A regular visitor received sad news about loved one’s prognosis, and came to the shop in shock. She processed the news as she shopped, finally ready to return to the hospital room. We purchased roses for her to cheer him up. She visited each day the next week for what she called a lift in her spirits.”

“A gentleman came in whose wife who was in an induced coma. He didn’t know if she could hear him or feel his hand, so he found a plush hippo to keep her company while he had to work. Unfortunately, his credit card would not go through. As he was sorting through his wallet. I told him to put away his money because Loris Gifts would like to do something special since he is going through such a hard time. He had tears in his eyes and asked if I was sure. As he walked out, he thanked me again.”

“A patient who had been Careflighted in was alone. Her nurses bought her flowers, puzzle books, snacks and hygiene products. I convinced them to let us contribute as well, and used our Lori’s Love to buy her going home clothes!”

Store 18, Plano, TX Texas Health Plano

Store 432, Wichita, KS Weslety Medical Center

Store 649, Savannah, GA Memorial Health Savannah

Store 467, High Point, NC Wake Forest Baptist Health

Store 371, Sugarland, TX Houston Methodist Sugarland

Store 485, Maywood, IL Loyola U. Medical Center

Store 535, Steubenville, OH Trinity Health

ABOVE AND BEYOND

EVERY

media platforms, they receive the personalized Glass Heart Award statue, plus 2 extra PTO days, a local hotel stay, dinner, movie tickets and more. Winners have been surprised with a visit from Lori’s leaders, who have personally delivered the awards and prizes.

The award is given each month to a deserving Lori’s employee for going above and beyond to take care of Guests. Team Members are rewarded with recognition in the monthly newsletter and social

The Make Your Mark award is an icon of Lori’s commitment to empowering teams to love and do right by their Guests, Partners and each other. Please join us in congratulating our first six deserving winners of the prestigious award. Here are their stories:

APRIL

Sonia Martinez, 2 Years Store 79 Manager Morgan Stanley Children’s NYC

Myra Evans, 10 Years

Store 402 Manager

Akron General in Ohio

Over 80 submissions were sent to our Leadership Team for our first award, but Myra’s multiple nominations stood out, as they illustrated her heart and generosity in caring for her Guests.

Myra has a special needs book-lover who forgets that books must be purchased. She has paid for more than 10 books for her guest out of pocket, with no expectation of anything in return.

Sonia’s remarkable energy and kindness touch many lives with every interaction. All her team members say Sonia has a 90-minute commute in New York traffic every morning, but always arrives filled with energy, and a contagious joy for serving others. Even on the toughest of days, guests leave the shop feeling uplifted and encouraged, and cared about.

MAY

Veronica Gomez, 11 Years Store 499 Manager

St. Luke’s Health Hospital Sugar Land, TX

winners are keenly aware of the needs of others, and give of themselves without reservation

In a letter to Veronica’s District Manager, an MD Anderson cancer patient praised Veronica’s heart, leadership and customer service for going above The patient wrote about Veronica, “Her heart shines through in her actions and words. She truly wants to see me win the battle against cancer, and it’s so wonderful to have encouragement from her. She is the ideal employee to have at a hospital gift shop. She is organized, dedicated, knowledgeable, and compassionate.”

Make Your Mark Award

ARK’ AWARD WINNER’S WAY!

HATS OFF TO OUR FIRST SIX WINNERS!

Linda’s peers and her District Manager have so many good things to say. Here are just a few of them:

“Linda naturally interacts with the children and their parents, putting everyone at ease. They can forget their troubles while in her store.”

“Linda is a role model and a source of guidance, advice, and support for every leader in the Pittsburgh market. She embodies the true spirit of light and love.“

“Linda is so amazingly awesome! She treats everyone like family.”

JULY

“Our winners exemplify who we want to be as a company, in their ability to leave lasting impressions on everyone they meet.”

- Jeff Gloor, Lori’s President

AUGUST JUNE

Linda Dayton, 18 Years Store 56 Manager Children’s Hospital Pittsburgh, PA.

Shonda received many nominations from guests, staff and administrators that all depict a woman of grace who is always ready to share her warmth and kindness.

“Shonda goes above and beyond everyday to make you feel welcome. She is always present, helpful and pleasant and has become a huge part of the General hospital family.”

“I can walk into the gift shop grumpy and stressed. She will get a smile on my face by talking to me and just being a light for us all. “

Shonda Lanier, 4 Years Store 503 Manager Nashville General Hospital at Meharry, Nashville, TN

Carol Burrows, 20 Years, Store 157 Manager, University Medical Center Lubbock TX

Carol received 19 nominations from co-workers, guests, hospital staff and administrators. “Carol is an absolutely amazing Manager who makes friends with anyone who walks through the door, going above and beyond to meet EVERY guest’s

needs... She always has a smile and contagious laugh.” She has “A beautiful personality, coupled with tireless energy, makes her an extraordinary individual I consider a role model, and I’m so grateful we have her in our hospital.”

We look forward to announcing our next award winner soon. Do you have a special candidate you would like to nominate? Let us know on the survey! (See page 2.)

SEPTEMBER

- Tonya Jones, Director of Patient Relations

Univ. of Pittsburgh Medical Center - Passavant, PA Store 653

24,

2023

“It is an honor to partner with both of Austin’s Dell Children’s Hospitals, and the Lori’s team is truly excited to serve the North healthcare facility’s young patients, their families, and the hospital staff.”

- Bob Robinson, Lori’s South Regional VP

2023

Store 655

““We are so happy for Lori’s to be back! It’s been a long time coming.”

- Kimberly Kelly, Guest Relations

July

January 20, 2023

“From the start, the administrators and staff at Kendall have welcomed us so enthusiastically, exceeding our expectations!”

- Eric Harrison, Lori’s Regional VP

“I am incredibly grateful to have the partnership with Lori’s Gifts operating our cancer boutiques. Lori’s Gifts listened to our vision and was able to deliver exactly what we wanted.” - Nicole Wolf, Cancer Service Manager

Neonatal Ambulance

Lori’s Gifts partnered with the Northern Light Eastern Maine Medical Center Auxiliary to raise funds for a new neonatal transport ambulance. Lori’s “Round Up at at the Register” program was deployed at Store 397, and helped raise nearly $1500 in change in just a few months. All funds raised will support the Auxiliary’s efforts to earn $125,000 to purchase the “Miracle 2” ambulance.

Auxiliary Recognition

Lori’s Gifts was honored Sept. 21 at the 69th Annual Auxiliary dinner at Yale New Haven Hospital in Connecticut. Lori’s team members received gratitude for their support of the Auxiliary, for the gift shop’s excellence, and for making every guest feel warmly welcomed. Lori’s team members provided fun

gift bags for dinner guests filled with a variety of useful items and tasty treats from the shop. Volunteer Services

Senior Manager

Eileen Hansen

thanked Lori’s team leaders. Lori’s will also be partnering with the Auxiliary on a new volunteer program that provides real-world, paid job experience to people with disabilities. The hospital will cover workers’ salaries, and Lori’s Gifts will provide training in stocking, pricing, and greeting guests.

Fashion Show Fundraiser

The Yale New Haven Hospital Auxiliary hosted its Looking Forward Fashion Show on June 5. In addition to being an event sponsor, Lori’s was represented by several team members from area gift shops who attended the fundraiser. Over $25,000 was raised in support of the Looking Forward Program, which directly funds services that help cancer patients cope with the many issues related to their treatment.

Every year, through our strategic BCA campaign, Lori’s raises awareness and funds for the fight against breast cancer. Last year in 2022, Lori’s donated over $40,000 to Susan G. Komen, and we are striving to surpass that amount this year with a goal of $50,000. We are currently at the halfway mark to attaining our goal. In every Lori’s Gift Shop, beautiful pink displays feature high-quality BCA products guests can purchase to show their support for the cause in style. In addition, Lori’s donates 20% of the sales of all Breast Cancer Awareness products to Susan G. Komen, the Dallas-based charity that directs funds towards breast cancer research, screening, treatment, and education. Join us in the fight!

If there are important passion projects within your hospital that you would like for Lori’s to partner with you on, please contact your Lori’s District Manager, and we will find a way to help you help others.

Below L to R: Store Manager Lisa Field, Hospital Auxiliary President Nazrin Dixon, Lori’s District Manager Jessica Brunelle, Director of Volunteer Svcs. Stacey Coventry

Left to Right: Jessica Brunelle, Diane Ferrucci, (Store Manager), Tom Drewes, Tracy Sinnott, Hymie Glick, and Janet Crean (YNH Auxiliary President)

Store Manager Lisa Field holds a Round Up for Miracle 2 sign in Bangor, Maine’s Northern Light Eastern Main Medical Center.