PARTNERING WITH RETAILERS By Dave DiSilva
Connect and Collaborate
DiSilva is senior manager of global asset protection for eBay where he oversees eBay’s tools and PROACT teams. Prior to joining eBay in 2010, he held retail leadership roles in analytics, investigations, corporate LP, shortage control, e-commerce, and supply chain. DiSilva is an active member of the Loss Prevention Research Council, serving as co-chair of the predictive analytics group. Since 2011 he has been an LP Magazine contributor. DiSilva can be reached at 408-332-8666 or dadislva@ebay.com.
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othing is more important than trust at eBay. Without trust our marketplace could not function. As such we take trust very seriously and work diligently to maintain trust in our systems and among the parties that rely on our platform. Since 2008 eBay’s Global Asset Protection (GAP) team has sought more effective ways to detect, investigate, and combat organized retail crime (ORC). “Connect and Collaborate” is a defining principal of eBay’s team. Our team works with retail and law enforcement partners to combat ORC daily. The shared experience of collaborative investigation improves our knowledge base of criminal activity and is a force multiplier. The collaboration builds trust and ensures a safe and competitive market place for our users. On February 26, 2015, eBay hosted the second Connect and Collaborate conference at eBay’s Draper, Utah, office. The event provides a forum for retailers and law enforcement to connect to share success stories and techniques to combat ORC. This year’s successful meeting was attended by more than 120 retailers and law enforcement representatives. During the one-day meeting, law enforcement and retailers provided overviews of cases and investigations that they conducted in collaboration with eBay. Launching an ORCA. Mark Faulkner of the Salt Lake City Police Department presented on the topic of combating ORC through effective partnerships between law enforcement, retailers, and eBay. He reviewed how to launch an ORCA and offered assistance to the attendees. Triangulation Fraud. Scott Sanford, director of ORC investigations for Barnes & Noble, provided an overview of the growing trend of triangulation fraud. He reviewed the steps necessary for the fraud to take place and outlined the issues that retailers and law enforcement should address to help curb the activity. Gift Card Program. Outerwall’s Greg Bromley provided a business overview of their Coinstar gift card purchasing kiosks, including the camera and fingerprint technology built into each machine to minimize risk. He emphasized how his team works with participating retailers to minimize and resolve criminal merchandise card fraud. Operation Holiday Steals. Sergeant Richard Rossman of the Broward Sheriff’s Office and recent recipient of the Homeland Security Public Safety Award, described the successful ways they manage and leverage public-private partnerships to combat ORC. He reviewed the November 2014 joint action called Operation Holiday Steals that resulted in dozens of arrests and identified millions in stolen property. Other Topics. Following are some of the other topics and speakers:
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■ “Online
Investigations Collaboration: All About Avi” by Amy Wallace, JCPenney ■ “Creating Buy-in for Your ORCA” by Curt Crum, Boise Police Department ■ “Leveraging Existing Tools” by Hawken Averett, eBay ■ “Building Win-Win Solutions” by Jamie Bourne, Home Depot ■ “Collaborating to Conquer Chronic Criminals” by Glenn Justus, Barnes & Noble
Det. III Joe Hopkins, community business coordinator for the Los Angeles Police Department, Commercial Crimes Division, presented on the LAAORCA and CAL-ORCA collaborative partnerships. To see other photos from the conference, go to LPportal.com.
Distinguished Service Award. eBay’s Global Asset Protection team received a distinguished service award from retailers and law enforcement during the meeting. Thank you to all of the speakers and attendees for your participation in the 2015 Connect and Collaborate conference. Special thanks are extended to Stoney Burke, Hawken Averett, and Christian Hardman for their extraordinary efforts in coordinating the event. To learn more about eBay’s Global Asset Protection programs, contact PROACT@ebay.com. |
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