Tools and methods Use of evaluative data and documentation Problem solving methods and tools Verbal and non-verbal information gathering Observation Interviews Focus groups
Strategies for resolving problems Strategies Identification of the problem Definition of the problem Analysis and clarification Solution methodologies Selection of appropriate actions Including Timescales Stages
Resources required Contingencies and risk management Assessment of various alternative outcomes to gain a solution
Potential impact on the business of implementing strategies Evaluation Based on critical success factors Measurement of solution against specification and desired outcomes Sustainability of problem solving strategy Impact: Success or failure e.g. changes to production Growth Innovation Employee/employer satisfaction/motivation Changes to processes and procedures
5.8 Business Ethics Unit aims
To provide the learner with an introduction to business ethics and how they are used by businesses to plan and manage their business goals, objectives and activities.
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