Lubbock Business Network - December 2011 by Lubbock Chamber of Commerce

The Lubbock

Business Network Vol. 19 No. 12

December 2011

2011 Annual Membership Meeting & Awards Gala presented by The Annual Banquet highlights and celebrates each year’s achievements, while honoring those who made it possible. The 2011 Honorees are as follows: ● Ambassador of the Year presented by Alan Henry Insurance Agency, Inc. – Traci Cheek, Children’s Home of Lubbock ● Volunteer of the Year – Mary Whistler, Office of U.W. Representative Randy Neugebauer ● Business Person of the Year – Angela Hightower, Angela Hightower Income Tax Services ● Business of the Year – Betenbough Homes

● Business Person Hall of Fame – Dr. Gordon Davis, CEV Multimedia ● Business Hall of Fame – Caprock Home Health Services, Inc. ● Parental Partner Award presented by Parkhill, Smith & Cooper– Veronica Velez, Nat Williams Elementary, Lubbock ISD Keynote speaker Linda Alvarado made history as the first Hispanic owner of a Major League Baseball team. As co-owner of The Colorado Rockies her role is also significant as it marked the first time that any woman was involved in a bid for ownership of a Major League team. Linda is also the owner of Alvarado Construction with 35 years of

experience in large multi-million dollar developments. The dinner will be Tuesday, December 6th from 6:00 – 8:00 p.m.at the Lubbock Memorial Civic Center. Thank you to our generous sponsors: Presenting Sponsor: Suddenlink West Texas; Diamond Sponsors: George McMahan Development, LLC; Teinert Commercial Building Services; Centerpiece Sponsor: College Flowers; Platinum Sponsors: Coca-Cola Refreshments, Lakeridge Estates, Lubbock National Bank; Parental Partner Award: Parkhill, Smith & Cooper; Annual Report (See Annual Meeting, Page 4)

Chamber University Coming Soon The Chamber University Business Seminar Series is an innovative program designed to address critical business topics and to offer tools to navigate and thrive in the ever-changing demands of the 21st century workplace, expanding current “essential knowledge” in the arenas of Customer Service, Technology, Human Resources, Accounting & Taxes, Marketing & PR and Leadership & Management. Facilitators include subject matter experts, many from our local business community.

This series of six seminars will take place February – November 2012. Platinum sponsors for Chamber University include Aim Bank, Double T Cable Services, Inc. and Lubbock Regional MHMR, with individual seminars sponsored by Suddenlink West Texas, Suddenlink Business Services, and Reese Technology Center. Envisioned by the Chambers’ Business Development Committee, Chamber Univer(See Chamber University, Page 4)

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December 2011 • Page 2 • Lubbock Business Network

“Who will we be tomorrow?” The Lubbock Chamber of Commerce will host a luncheon, “Who will we be tomorrow?” - A Look into the Demographic Crystal Ball with State Demographer, Dr. Lloyd Potter. The luncheon will help the local community find out who will be Lubbock’s students, customers, patients, consumers, viewers, constituents, clients, listeners and neighbors. This event is open to the public. When: Tuesday, December 13th, 11:30 a.m. - 1:00 p.m. Where: Merket Alumni Center Dr. Potter was appointed as the Texas State Demographer in June of 2010 by Governor Rick Perry. He is Professor of Demography at the University of Texas at San Antonio

(UTSA) where he serves as Director of the Institute for Demographic and So c i o e c o n o m i c Research and the Texas State Data Center. Dr. Lloyd Potter Tickets can be purchased online for $35, and Lubbock Chamber of Commerce members receive a discounted ticket price of $30. Sponsorship opportunities for this event are also available to members. To register, visit www.lubbockchamber.com or call (806) 761-7000.

U.S. Chamber of Commerce 2011 Corporate Citizenship Award Grainger is proud to be named winner of the U.S. Chamber of Commerce 2011 Corporate Citizenship Award for Best Partnership. This recognition honors the company’s partnership with the American Red Cross on the Ready When the Time Comes program, which has trained nearly 14,000 corporate volunteers from 460 businesses and organizations across the U.S. to respond in the event in an emergency. Since 2000, the U.S. Chamber of Commerce Business Civic Leadership Center has produced the Corporate Citizenship Awards to honor businesses that make a significant, positive impact in society. The winner and finalists exemplify the continued importance of community leadership. Companies and chambers of commerce from around the globe compete for the Citizens, making them one of the most

coveted opportunities in corporate citizenship. The award will hopefully inspire many more companies and individuals to get involved in their local communities. Grainger was selected because of the company’s exceptional program that has engaged businesses across the country in disaster volunteerism. Many Grainger team members have volunteered to help the American Red Cross respond to disasters since the program’s inception in 2001 and have worked closely with local chapters to lead emergency preparedness in their communities. The partnerships led by Grainger have made a difference across the U.S. which has led to this national recognition. Grainger, founded in 1927, is proud to serve Lubbock and the South Plains. The Lubbock location just celebrated 42 years in the community.

Community Prayer Breakfast 2012 The Community Prayer Breakfast Committee is excited to announce powerhouse Christian vocalist, heart-gripping songwriter, and charismatic performer Natalie Grant will speak and perform at the Community Prayer Breakfast, May 3, 2012! Ms. Grant was GMA Female Vocalist of the Year for 4 consecutive years (2006-2009) and the top-selling Adult Contemporary female solo artist in 2005, 2006 and 2008. Her latest project, Love Revolution was released in August 2010. This CD gave Natalie the highest-selling debut of her career and continues to do well. The latest single “Your Great Name” (already a Top 20 single) is steadily climbing the radio charts. Mark your calendars today for Thursday, May 3, 2012, Civic Center, doors open at 6:30 a.m. and program begins at 7:00 a.m. Tables of 8 seats and individual tickets are available. Tables are $375, and individual tickets are $25. For more information, contact Phyllis Jones at Phyllis.jones@lubbockbiz.org.

Natalie Grant

WesTex Document, Inc.

815 S. Gilbert Drive  Reese Science & Technology Center  Lubbock, TX 79416 CALL (806) 885-2906 or visit our web http://www.westexdocument.com

Secure Vault - Imaging - Destruction & Storage Services Lubbock Chamber Member Since 1997

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December 2011 • Page 3 • Lubbock Business Network

The Lubbock Chamber has gone completely nuts once again! We’re partnering with the Texas Peanut Producers Board for a Peanut Butter Drive to benefit the South Plains Food Bank. The drive will run throughout November in conjunction with National Peanut Butter Lovers Month. For just $20, businesses can donate a case (or multiple cases) of peanut butter which will be donated to the South Plains Food Bank. Contributions are tax-deductible. Those interested can call (806) 761-7000, visit www. lubbockchamber.com, or click here to donate! “Many people don’t realize that peanuts are grown in this area,” said Eddie McBride, Chamber President and CEO. “Those agricultural dollars translate into business for Lubbock and the region. This is a great way to encourage our members to purchase a product that very well could include West Texas peanuts, and, in turn, helps feed families.” So why peanut butter? Here are the facts: • Texas is the second-largest peanut producing state in the nation, and of the 160,000

acres of peanuts to be harvested statewide this year, the majority of those acres are right here in West Texas. • Peanut butter makes one of the best food donation items because of its health benefits and long shelf life. • Peanut butter has zero cholesterol and is trans-fat free. • Peanut butter has been proven to reduce the risk of diabetes. “Peanut butter is one of the basic staple items we want to provide to those who come to the food bank,” said David Weaver, general manager of the South Plains Food Bank. “We

are having a difficult time keeping our staple items, including peanut butter, on our shelves. The effort by our community to support the Peanut Butter Drive is vital to our ability to respond to the needs of the hungry.” The Chamber’s goal is to raise enough to purchase one pallet of peanut butter! Companies interested in matching this or any donation, or to obtain more information on the drive should contact Norma Ritz Johnson at (806) 761-7006. This is a project of the Lubbock Chamber of Commerce and the Chamber Agriculture Committee.

Business Property • Casualty • Bonds • Home • Auto Employee Benefits • Life • Health • Long Term Care

Doing Business with people you know and trust Will & Beth Ashmore

Life & Health Division 806.745.8358 Property & Casualty Division 806.771.4368 6102 82nd St. #6 • Lubbock, Texas 79424 • www.ashmoreassociates.com

December 2011 • Page 4 • Lubbock Business Network

Annual Membership Meeting

C A L E N D A R OF EVENTS 1 Agriculture Committee Meeting

December

(From Page 1) Sponsor: McDougal Companies; Gold Sponsors: Atmos Energy; Caprock Home Health Services; Citizens Bank; Freese and Nichols, Inc.; New Mexico Texas Coaches LLC; Glasheen, Valles & Inderman, LLP; Skyview Helicopters; South Plains Electric Cooperative, Inc.; Southwest Bank, UMC Health System; TTU College of Human Sciences; Silver Sponsors: Abuelo’s, American State Bank, Bates-Wells, Inc., BBVA Compass Bank, Benchmark Business Solutions, Betenbough Homes, Caraway, McMahon

7:30 a.m. - LCOC Water Conservation Council Meeting 9 a.m– LCOC Leadership Lubbock Committee Meeting 11 a.m.– LCOC Ribbon Cutting for Freebirds World Burrito 11 a.m. – 1201 University Business Expo Committee Meeting 4:30 p.m. – LCOC 2 Focus Lubbock Ag & Business Day All Day Transportation Committee Meeting 10:30 a.m. – LCOC Ribbon Cutting for Trinity Christian Elementary 10: 30 a.m. – 6701 University Ribbon Cutting for Mother May I 11:30 a.m.– 2610 Salem Avenue, Suite 4 – Cactus Alley Ribbon Cutting for Texas Tech School of Art Downtown Gallery at LHUCA 5:30 p.m. – LHUCA

Chamber University (From Page 1) sity was developed as the 2010/2011 Class Project of Leadership Lubbock. Under the leadership of Dr. Kathy Crockett from Lubbock Christian University, steering committee members include 2010-2011 Leadership Lubbock alumni John Osborne, Samantha McKay, Michelle McCallick and Lori Truitt as well as Geralyn Monticello. Registration will begin in January with

6 Leadership Lubbock Health & Medical Day All Day 2011 Annual Meeting and Awards Banquet 6:00 p.m. – Civic Center 7 New Century Leadership Committee Meeting 11 a.m.– LCOC Ribbon Cutting for Ranch at Dove Tree 1:30 p.m. – 1406 CR 5800 Ribbon Cutting for Eric Minns, M.D., P.A. 4:30 p.m. - 3519 22nd Place, Suite B

& Co., LLP; City of Lubbock, First United Bank, Lubbock Christian University, Lubbock Economic Development Alliance, Overton Hotel & Conference Center, Platinum Bank, Reese Technology Center, South Plains College, Southwest Bank, Sysco West Texas, Inc., The Price Group, TTU Office of the President, Wells Fargo, Workforce Solutions South Plains Board Administration, X8Environmental, Inc., Z S Brady & Co..; Table Sponsors: Angela Hightower Income Tax Services, Covenant Health System, Ramar Communications, Inc.

more details to follow. Businesses and individuals will be able to register for the entire series or select individual seminars. Discounts will be available for companies registering for the entire series as well as for multiple attendees per company. For questions regarding Chamber University, please contact Robin Raney at (806) 761-7009 or robin.raney@lubbockbiz.org.

Save these dates for BIG events in 2012! Farm Show Breakfast....................................................... February 7 Chamber University................................ February through October Focus Lubbock Graduation................................................. April 26 New Century Leadership Graduation..................................... May 1 Community Prayer Breakfast.................................................. May 3 Cinco de Mayo Luncheon...................................................... May 3 LeaderCast............................................................................. May 4 Business Expo...................................................................... May 10 Leadership Lubbock Graduation.......................................... May 24 Golf Classic........................................................................... July 23 Fiestas Patrias Luncheon..............................................September 14 Hub City BBQ.................................................................September Business Mercado........................................................... October 11 Tuscany Trip...........................................................November 8 - 16 Annual Meeting............................................................... December

8 Ribbon Cutting for Bolton Oil Change & Fuel Center 11:30 a.m. – 6310 19th Street Executive Committee Luncheon 12 p.m.

(See December, Page 6)

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December 2011 • Page 5 • Lubbock Business Network

2011 BOARD OF DIRECTORS CHAIRWOMAN Irasema Velasquez Velasquez Insurance & Worksite Benefits CHAIRMAN-ELECT Tim Collins Collins Tile, LLP IMMEDIATE PAST CHAIR Joe Rapier Parkhill, Smith & Cooper, Inc. TREASURER David Seim PlainsCapital Bank SECRETARY Eddie McBride Lubbock Chamber of Commerce VICE CHAIRWOMAN, MEMBERSHIP DIVISION Stephanie Massengale Advanced Graphix VICE CHAIRMAN, BUSINESS DEVELOPMENT DIVISION Rick Boyd First United Bank VICE CHAIRMAN, GOVERNMENTAL AFFAIRS DIVISION Jay Jacobus Scarborough Specialties, Inc. VICE CHAIRMAN, LEADERSHIP DIVISION Carlos Morales Caprock Home Health Services, Inc. VICE CHAIRMAN, COMMUNICATIONS DIVISION Dan Jackson KCBD TV-NewsChannel 11 VICE CHAIRMAN, HISPANIC BUSINESS DIVISION Rudy Rosales Montelongo’s Mexican Restaurant HISPANIC BUSINESS DIVISION REPRESENTATIVE Juanita Mendoza Wells Fargo BOARD ADMINISTRATION Martin Aguirre Workforce Solutions South Plains Stephen Beasley Lubbock Avalanche-Journal Alona Beesinger Suddenlink West Texas Ron Betenbough Betenbough Homes Beth Bridges South Plains Mall John D. Brock NorthStar Surgical Center Darrin Camp Taco Bell/Pizza Hut Border Management Corp. Jeff Dane UMC Health System Karen Garza Lubbock Independent School District Yolanda Gonzaga Texas Tech University Health Sciences Center Gary Gregory Atmos Energy Grace Hernandez Texas Tech University Sidney Hopper United Supermarkets Peter Hur RFS Financial Services Clayton Isom TAO Development Group Robert Lacy PYCO Industries Gabe Martinez Telemundo KXTQ-TV 46, Ramar Comm. Brandon Mulkey Chick-fil-A at South Plains Crossing Richard Parks Covenant Health System Joe Phea African American Chamber of Commerce - Lubbock Norval Pollard City Bank Shirley Schleuse Lamar Outdoor Advertising Kelvin Sharp South Plains College Michael Shonrock Texas Tech University Frank Silvas AFLAC-Laquita Carthel Regional Sales Mark Stiff Bates-Wells Promotional Products Polly Vann V-tech Environmental Services Gabe Vitela National Teachers Life Insurance Company Gary Zheng Lubbock Power & Light

Meet the Community-wide Visioning Steering Committee The Lubbock Chamber of Commerce hosted a news conference and reception on November 14, 2011, to introduce the Community-wide Visioning Steering Committee to the Lubbock Community. Committee co-chair David Seim shared next steps in the committee’s process for developing a vision for Lubbock. “This visioning and strategic planning process will help future Lubbock leaders in making decisions that are accountable to the vision set by its citizens,” said Seim. “Creating a cohesive community vision will help to ensure the responsible, smart, prudent use of Lubbock’s assets and resources as we face the future.” Committee members include: ● David Seim, Committee Co-chair, PlainsCapital Bank ● Dr. Michael Shonrock, Committee Co-chair, Texas Tech University ● Cathy Allen, Gibraltar Group ● Msgr. David Cruz, Our Lady of Grace Church ● Dr. Don Haragan, TTU President Emeritus ● David Langston, Mullin Hoard & Brown Law Firm and former Mayor ● Charles D. Wall, Liberty Heritage

Group & former Investment Manager for Texas Tech and Baylor Universities ● Connie Wharton, Mulcahy Wharton Business Consulting Contributing his time as an advisor to the Visioning Committee is former Assistant City Manager, Rob Allison who recently retired from that post. Additional steps include increased public engagement, a review of the last major visioning effort conducted by the city of Lubbock in 1995, completion of community-wide surveys, and continuing to review existing efforts from local groups such as the Cultural Coalition and Delbert McDougal’s downtown redevelopment plan. Co-chairman Dr. Michael Shonrock recently conducted a focus group to help frame the theme and message of the effort. The Lubbock Chamber of Commerce will host an upcoming demographic trend analysis with Dr. Lloyd Potter, state demographer, to help better understand what the numbers, potential shifts in population and other major demographic areas have in store for Lubbock’s future. This event is open to the public and will be held Tuesday, December 13th at the Merket Alumni Center.

CHAMBER STAFF Eddie McBride, President/CEO Sheri Nugent, IOM, Vice President-Administration Robin Raney, Vice President-Business Development Jorge Quirino, Vice President-Hispanic Business Division Phyllis Jones, Vice President-Leadership Norma Ritz Johnson, CCE, IOM, Vice President-Legislative Affairs Constance Barbian, Vice President-Communications Colleen Evans,Vice President-Membership Services Amy Marquez, Retention Specialist Norma Gomez Bulls, Customer Service Representative Audrey DeLeon, Administrative Assistant Britnee Davis, Maelissa Gordon, Kacy Steele, Interns

David Seim

Dr. Michael Shonrock

Cathy Allen

Msgr. David Cruz

Dr. Don Haragan

David Langston

Charles Wall

Connie Wharton

1500 Broadway, Suite 101 Wells Fargo Center Lubbock, TX 79401 P 806.761.7000 F 806.761.7013

www.lubbockchamber.com info@lubbockbiz.org

LUBBOCK CHAMBER OF COMMERCE

December 2011 • Page 6 • Lubbock Business Network

Ambassador of the Month – Jacoby Madewell Congratulations to Jacoby Madewell, Marketing Director and Project Manager at J Ferg Roofing & Foam, for being awarded the Chamber’s Ambassador of the Month this December. Madewell first became involved with the Chamber when he signed J Ferg up to become a member. For him, staying involved with the Chamber is an easy and enjoyable task. “I love being out seeing and helping people,” Madewell said, “and I push to grow this business and drum up more and more business daily.” Not only has Madewell strengthened relationships with local businesses by being an Ambassador, he has made several friends along the way. “The benefit of being an Ambassador is that once the trust is built up, you start doing business with all of your friends,” Madewell said, “and that grows our business and their business even more.” Madewell said he enjoys being an Ambassa-

December

(From Page 4) Ribbon Cutting for Christian Brothers 9

*November 8 – 16, 2012

12 Ribbon Cutting for Golden Chick 11:15 a.m. – 804 Ave. X Ribbon Cutting for Lubbock KIDS Dental 4:30 p.m. – 1504 Buddy Holly Avenue 13 Demographic Trend Analysis Luncheon with Dr. Lloyd Potter 11:30 a.m. – Merket Alumni Center 14 New Century Leadership Agriculture Day All Day Ambassador Monthly Luncheon 12 p.m. - TBA

With its spectacular rolling hills and fascinating history, the Tuscan region of Italy is a must for any traveler. This leisurely journey allows you to unpack once and visit Florence, Siena, and San Gimingnano among others. Enjoy time at leisure to visit museums and cafes or take opportunities to visit the breathtaking Italian Riviera, Lucca, Pisa, and the famed Chianti Region. Tuscany is more affordable & inclusive than you’ve ever dreamed! This trip will fill to capacity quickly, so book today. Contact the Chamber at (806) 761-7000 for more information or to book your travel. Highlights:

15 Board Luncheon 12 p.m. - TBD Ribbon Cutting for Managed Care 3 p.m. – 1715 26th Street 19 Ribbon Cutting for Fuzzy’s Taco Shop 11:15 a.m. – 10101 Slide Rd.

26 Office Closed

dor because it gives him the ability to promote J Ferg and who they are as a company as well as connecting with other businesses. “Whether it is a ribbon cutting, Business After Hours, the Business Expo or the Hub

Sponsored by

Travel to Tuscany with the Chamber

Automotive – Southwest Lubbock 10 a.m. - 6207 82nd Street Legislative Affairs Committee Meeting 10:30 a.m. - LCOC

20 YPGL Committee Meeting 12 p.m. – 1 p.m. – LCOC

Jacoby Madewell

City BBQ, these are things I enjoy being a part of,” Madewell said. When he’s not devoting time to being an Ambassador, Madewell enjoys spending time with his family and friends, playing softball and enjoying the local restaurants around town. Madewell feels that being a part of the Chamber has strengthened his role as a leader by encouraging other Ambassadors or businesses to get involved with the Chamber. “In the years to come, I see myself playing a big role in this community and city,” Madewell said. Madewell gives these final words of advice for prospective Chamber members. “You really don’t know what you are missing until you are a part of it,” Madewell said, “not only could you be losing prospective business, but you are missing out on a lot of good people you need to know.”

7 Nights in One Hotel Florence City Tour Statue of David Basilica of St. Francis San Gimingnano Siena Chianti Region (optional) Lucca & Pisa (optional) Portofino & Italian Riviera (optional) Inclusions:

Round trip Airfare Airline Fuel Surcharges/Fees International Business Exchange

7 Nights First Class Hotel 9 Meals (7-B, 2-D) Sightseeing per Itinerary Admissions per Itinerary Professional Tour Host Baggage Handling Hotel & Airport Transfers Transportation by deluxe air-conditioned motorcoach Itinerary:

Day 1: Depart USA Day 2: Arrive Italy Day 3: Experience Florence Day 4: Day at Leisure, Optional Tours Day 5: Siena, San Gimingnano Day 6: Day at Leisure, Optional Tours Day 7: Day at Leisure, Options Tours Day 8: day at Leisure Day 9: Depart Italy, Return to USA Optional Rome Extension

Day 9: Rome Day 10: Rome Day 11: Depart Rome, Return to USA

December 2011 • Page 7 • Lubbock Business Network

A Special Thank You to the Chamber Ambassadors The Lubbock Chamber of Commerce Ambassadors are a highly visible, prestigious group of volunteers who many times are the first faces you will see at a Chamber event. Comprised of men and women of widely diverse Chamber member businesses & organizations, the group strives to assist in fulfilling the Chamber’s mission to “strengthen, promote & serve our member businesses”. Often considered the goodwill arm of the Chamber, the Ambassadors play an essential role in helping facilitate Ribbon Cutting and Ground Breaking ceremonies. The Ambassadors are charged with extending the hand of friendship to new and old members alike, and provide a warm welcome at the quarterly Chamber 101 events to the Chamber’s newest members. In addition, the Chamber Ambassadors act as greeters and hosts at Business After Hours by helping attendees with name tags, gathering business cards for drawings and making introductions. They help ensure members make business contacts and begin to participate in Chamber events by creating awareness of the many opportunities and benefits offered. This valuable program helps build volunteer leadership which is exhibited when volunteer hours are earned by assisting their fellow Ambassadors with events. For example, in the last couple of years they have volunteered with Casa’s for CASA, Children’s Home of Lubbock Fall Festival, Fireball Run, Grape Days, Buffalo Springs Lake Triathlon, Legal Aid Empty Chair Campaign, March of Dimes, the National Cowboy Symposium, and the Llano Estacado Wine & Clay Festival. In addition, the Chamber Ambassadors have served as the tour guides for the 24 Red Raider Orientation tours facilitated by Visit Lubbock for Texas Tech incoming freshmen during June and July. Individual Ambassadors commit to attending at least 4 events a month or 10 per quarter to stay active, but a high percentage of them greatly surpass that commitment. Ambassadors earn points by attending monthly meetings, attending ribbon cuttings and ground breakings, participating in Chamber events, and volunteering for Chamber members’ events. The points are given out as one point per hour volunteered, with bonus points given for events held on Saturdays or when there are several events in one day. During the last year, the Lubbock Chamber of Commerce Ambassadors have volunteered over 5,000 hours. For a group of approximately 150 members, this averages out to 400 hours per month.

By giving of their time to help businesses grow and achieve successful results, the Ambassadors contribute to the overall economic health and growth of the Lubbock business community. Following is a list of the top 50 Ambassadors based on points earned through November, and the company they represent. Leading the way this year has been Chairwoman of the Ambassadors, Traci Cheek with the Children’s Home of Lubbock. She has been at 99% of Chamber events this year and has worked tirelessly for the organization. The Lubbock Chamber of Commerce appreciates so much the time and involvement these individuals and their company give. Name Company Shauna Compton* Griffin Wink Advertising Mary Whistler * U.S. Representative Randy Neugebauer’s Office Marie Evans* Geiger Kathy Timms Bates-Wells, Inc Shara Konechney* 10-20 Boutique Frank Silvas AFLAC – Frank Silvas Christy Fisher Llano Estacado Winery Derrick Plunk Rent A Nerd Molly Harris Advantage Medical Staffing Myndee Pool Carpet Tech Sharon Holder PlainsCapital Bank Amy Rock Mary Kay – Amy Rock & Susan G. Komen for the Cure Jacoby Madewell* J Ferg Roofing & Foam Danny Soliz Workforce Solutions David Putman LegalShield – David Putman Bryce Looney TownePlace Suites Preston Weems Tuff Shed Lori Watts Daniel Exit Realty – Lori Watts Daniel Jennifer Moritz Buffalo Springs Lake Leanna Elbert Comfort Keepers Tony Garcia Carino’s Italian Grill Kolby Kimbrough* AimBank Pete Stone Action Printing Russell Moses Rent A Nerd Stephanie Henderson* Carpet Tech Mario Ybarra Workforce Solutions Suzanne Cox* TTU Whitacre College of Engineering Peter Hur RFS Financial Services Margaret Sessums* Pampered Chef – Team Uppbeat Amanda Godlove Advanced Graphix Whitney Dunn Holiday Inn Park Plaza Erica Perry Visit Lubbock, Convention and Visitor’s Bureau

Jeff Frazier Rent A Nerd Edie Rische Insights B4 Success Kelley Pitts Cobco Rex Andrews Edge Homes/Dayton Homes Stephanie Wade Holiday Inn Hotel & Towers – Civic Center Geralyn Monticello South Plains Community Action Association Todd Reno Reese Technology Center Bryan King Jones & Pendergast, LLP Mary Mojica Workforce Solutions Roger Karr Lubbock Regional MHMR Natalie Pevehouse MassMutual Financial Group Rachel Townsley Townsley Residential Concepts Gabe Vitela National Teachers Association Life Insurance Co. Julie Harri Ronald McDonald House Sharon Judd Workforce Solutions Melody Paton Salvation Army Brandon Cate AFLAC – Laquita Carthel Regional Sales Fonda Moneymaker Sweet & Sassy *Denotes 2011 Ambassador of the Month Winner

The Lubbock Chamber of Commerce would like to thank the following sponsors for helping make the Ambassador program such a success.

Alan Henry Insurance Agency Ambassador of the Month Sponsor

Bates-Wells, Inc. Ribbon Cutting & Ground Breaking Sponsor

December 2011 • Page 8 • Lubbock Business Network

Chamber Expedition to China By Kacy Steele On November 2, the Lubbock Chamber of Commerce hosted their first ever expedition to China. The group of twelve Chamber and prospective Chamber members set their sights on the Eastern hemisphere, visiting the Chinese cities of Beijing, Shanghai, & Hangzhou. While on the 10-day trip, group members stayed in five-star hotels and were escorted around each city by multiple Englishspeaking tour guides. The group was lead by Chamber staff member and Vice President of Leadership, Phyllis Jones. Jones and Chamber members Linda Gaither, Ron Betenbough, Pam Hufstedler and Greg Turner were on hand to share their experiences. Q: What organization or business do you belong to? Linda Gaither: WestMark Companies Ron Betenbough: Betenbough Homes Pam Hufstedler: TexCraft Greg Turner: Ferguson Enterprises West Texas and Eastern New Mexico Q: What was your favorite city to see? Phyllis Jones: Shanghai was fantastic. It is much like New York City, and to think a large part of it has been developed since the early 1980’s. Q: Favorite sight/landmark/area of China? GT: The LingYin Buddhist Temple. Q: What was the most interesting thing you did while in China? GT: We met some locals in Shanghai and participated in a Chinese tea ceremony. PJ: The tour guides, 3 over the 8 days, were most knowledgeable. I loved learning about China and the particular city we were in each day, but the best thing was also getting the inside “scoop” from these guides on their lives, their families and their opinions.

Q: What was the most interesting thing you ate while in China? PJ: The dragon fruit was quite interesting. Once you cut through the prickly pinkish outer skin, about the size of a lemon, a clear grape like fruit was inside. The seed looked like an almond and so once that was removed, the clear grape-like fruit only rendered a tiny bite, but it was most flavorful. GT: It wasn’t so much the food; it was the manner in which it was served. Everything was served family style on a Lazy Susan. That was an interesting experience. Q: What was the most shocking difference in the culture as compared to American culture? RB: Communism and a preoccupation with money by the Chinese people. PH: The complacency and submissiveness to government control in their everyday lives. GT: Everything has meaning. They truly strive for balance in all things - Yin and Yang. LG: I was surprised at the way the wealthy wanted to remain anonymous. Q: What was your favorite part of the trip? PH: Having the opportunity to meet, and speak with (in English) many Chinese people, and, of course, getting to know the other Lubbock Chamber of Commerce Staff and Chamber Members who also traveled on the tour. It was truly a trip of a lifetime. I wouldn’t have missed it! LG: There were so many favorite experiences- great people to travel with, so much laughter and so many shared facial expressions of surprise at our meals! PJ: There was not one bad thing about this trip. I most enjoyed learning from the guides! They were very informed and educated, plus they genuinely seemed to like Americans.

The Lubbock Chamber of Commerce is now taking reservations for their 2012 trip to Tuscany. Spots are limited, so do not delay in booking! Call 806-761-7000 to book your trip today.

Be recognized for your Small Business Success! We’re looking for small businesses from all regions, industries, and professions. Applications will be judged on the following criteria: ● Staff training and motivation ● Community involvement ● Customer service ● Business strategies and goals All award winners will be honored during America’s Small Business Summit on May 22 in Washington, D.C. Blue Ribbon Award® winners will receive one complimentary registration to attend the Summit, courtesy of Sam’s Club. Find out how to receive national recognition for your small business from the U.S.

Chamber of Commerce Small Business Summit Washington, D.C., May 12 – 14, 2012. The Award program, sponsored by Sam’s Club®, is designed to honor our nation’s job creators and recognize their significant contributions as drivers of economic growth. The US Chamber’s definition of small business is less than 250 employees and less than $20 million revenues in 2009 and 2010. To gain this national exposure for your busi-

ness, we want to encourage you to contact Robin Raney at robin.raney@lubbockbiz.org or (806) 761-7009. Robin will provide you a copy of the application, and is also available to answer your questions regarding the application process. Applications must be completed by January 6th, 2012 and award winning applicants must be willing to attend the May 12-14, 2012 Summit in Washington, D.C. at their expense. Don’t miss out on this great opportunity for your business! V-tech Environmental Services and Carpet Tech were among 72 nationwide recipients of the Blue Ribbon Award from the U.S. Chamber of Commerce in 2011.

December 2011 • Page 9 • Lubbock Business Network

Comfort Keepers provides right level of care for comfort, security, independence By the Lubbock Avalanche-Journal Several years ago, Glenda Cochran asked her parents to move from their home in Florida to Lubbock where they would be nearer to family. The couple moved into an assisted living facility, but still needed an extra hand to meet their needs. That’s when Glenda called Comfort Keepers. “Comfort Keepers came out each morning to make them breakfast and start the day,” explains Glenda. “They were also there to take Dad to the store and to run errands. It worked out fabulously and gave them the ability to live independently a little while longer.” Glenda’s mother, who was diagnosed with Parkinson’s, passed away earlier this year, but her father, Glen Wilder, still enjoys daily care from Comfort Keepers. A resident of Raider Ranch, Glen has Comfort Keepers with him during the day not only to keep him company, but also to assist

him and reduce the risk of falling. “It’s been challenging for him,” says Glenda, noting that Glen suffers from low blood pressure which can result in dizziness. “He will get up quickly without thinking and risk a fall. I value the peace of mind that comes from knowing someone is there with him to make sure he is as safe as possible.” Glenda says she is very pleased with the service and care provided by Comfort Keepers. She and her husband frequently travel, and Glenda says she knows she can trust Comfort Keepers to be there for her father. “It’s worked out really well. Dad has gotten to know and trust the ladies from Comfort Keepers,” she says. “It’s reassuring to have Comfort Keepers and I highly recommend them.” For seniors like Glen, Comfort Keepers provides assistance with the activities of daily living. Services can be provided in the comfort

happy holidays from the Lubbock Chamber of Commerce

and privacy of the client’s own home, or as in Glen’s case, as a supplement to the services of an assisted living facility. Lisa Carson, a registered home health care nurse, opened a location of Comfort Keepers in Lubbock in 2002 to provide non-medical assistance for seniors, those recovering from illness and injury, and others with chronic illness or a disability. Comfort Keepers is dedicated to providing non-medical, personal care that enriches lives and maintains the highest possible level of independent living for clients. They offer a wide range of services tailored to meet the unique needs of each individual client they serve: • Personal Care – bathing and grooming; mobility assistance; transferring and positioning; toileting and incontinence; feeding and special diets; dementia care • Companionship Services – meal preparation; laundry and linens; light housekeeping; grocery shopping/errands; incidental transportation; medication reminders; respite care • Home Safety Solutions – Personal Emergency Response Systems (PERS); medication solutions; live-in services; 24-hour care Services are available in the client’s home or in a care facility and can be used in conjunction with a home health agency. Each Comfort Keeper caregiver is carefully screened, qualified and trained to ensure the best possible level of care. Comfort Keepers works closely with families to match personalities, needs and habits of the clients with appropriate caregivers. Comfort Keepers staff members guide clients through a range of available options for personal care services, companionship services and home safety solutions. For more information or to schedule a free in-home assessment with Comfort Keepers, please call (806) 687-7800 or visit www. comfortkeepers.com.

Share Your News!

A gift to soon be unwrapped.

Do you have something interesting to share with us about your business or one of your employees? Send it to us and we will do our best to include it in our monthly newsletter! E-mail constance.barbian@lubbockbiz.org or call (806) 761-7000.

December 2011 • Page 10 • Lubbock Business Network

A Message from Chairwoman Irasema Velasquez This is the last edition of this newsletter for 2011 and my last month as Chairperson of your Chamber. I have no doubt you all agree that this year has gone quickly. Internationally, 2011 brought many challenges, namely economic; however, I am reminded again that Lubbock continues to be resilient in even the toughest times. The conservative, can-do way of life somewhat insulates us from being adversely affected on a large scale. In my term as your chair, I was reminded time and again why I love my city. Yes, it’s the people here, and it’s a place where business generally thrives. I also re-defined the secret of our success. Even though education, great

business sense and resources play a huge part, it’s the foundation our businesses are built on that make the difference - the foundation of family first, spiritual grounding and a strong work ethic. My daily interactions with our members affirmed that we are all the same but yet so different. It’s in those similarities that we are made strong and in our differences that we are enriched. I would be remiss if I didn’t mention our Chamber staff. This is one of the most outstanding groups of professionals I have had the privilege of working with. Equally important are the hundreds of volunteers who help carry out the Chamber’s Program of Work. They are a true reflection of our great city. I look forward to 2012 and the opportunities it will bring for our community, our families and our businesses. I am extremely proud that the Chamber has taken on the leadership role for our community-wide Visioning process, and I trust we can all come together to define our future. Thank you for letting me serve. Merry Christmas and a Happy New Year!

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Business of the Month

Texas Tech University Health Sciences Center (TTUHSC) School of Medicine Congratulations to the Texas Tech University Health Sciences Center (TTUHSC) School of Medicine for being named the Chamber’s December Business of the Month. The TTUHSC School of Medicine, founded in 1969 by the Texas Legislature to increase the number of physicians in West Texas, is headquartered in Lubbock and has regional campuses in Amarillo and the Permian Basin. “There are only 135 medical schools in the United States,” Said Steven L. Berk, M.D., dean of the School of Medicine. “It is a privilege to have an academic institution in a community and we are fortunate to call Lubbock home.” When the School of Medicine began more than 40 years ago, there was one physician for every 1,300 residents in West Texas. Today this ratio is one doctor for every 750 residents. More than 20 percent of the practicing physicians in West Texas are School of Medicine or residency graduates. Texas Tech Physicians, the patient care program of the School of Medicine, is the largest group medical practice in the region. It provides approximately 686,000 clinical visits to more than 269,000 patients annually, and serves almost 60,000 inpatients in its affiliated hospitals. With more than 450 fulltime clinical faculty in 29 clinical departments, Texas Tech Physicians provides patients with expert care in a wide range of medical specialties and sub-specialties including care for women and infants, perinatal care, neonatal intensive care, pediatric subspecialty services and intensive care, trauma cen-

ters and emergency medicine, neurology and neuroscience centers and a center for pain treatment and research. Texas Tech Physicians also serves as a base for clinical education and research. As of October 2010, the School of Medicine had 547 total residents in training, of which 67 percent were in primary care fields of family practice, internal medicine, OB-GYN and pediatrics. In a continued effort to address the growing need for primary care physicians, the School of Medicine launched the Family Medicine Accelerated Track in 2010. The program, which is the first of its kind in the country, enables students to graduate in three years. Research programs at the School of Medicine provide advanced training opportunities for students and residents while enhancing the clinical programs relevant to the region. Centers of excellence guide research in many areas giving special attention to cancer treatment, women’s health, aging, addiction and other diseases. For more information about the School of Medicine, visit www.ttuhsc.edu or www. texastechphysicians.com.

December 2011 • Page 11 • Lubbock Business Network

Ground Breakings & Ribbon Cuttings

B & J Welding Supply 1512 E 50th Street

Dorsey Construction 7423 82nd Street

Bei Capelli Salon

Sponsored By

Junior League Holiday Happening

LIFE/RUN Centers for Independent Living

4205 84th Street

4902 34th Street, Suite #5

Lubbock Arts Alliance, Inc. 1717 Texas Avenue

Lubbock Christian School

Lubbock Family Medicine 7008 Indiana Ave., Suite A

Salvation Army Red Kettle Bell Ringers Kick-off

2604 Dover

Market Street - 98th & Quaker

McDonald’s

19th & W. Loop 289

2339 19th Street

4220 98th Street

Science Spectrum

Sun Adventure Sports

2579 South Loop 289, Suite #250

3225 50th Street

Xstream AutoClean Complete 7027 Quaker Avenue

December 2011 • Page 13 • Lubbock Business Network

Lubbock’s Christian Brothers Automotive Offering Free Courtesy Car Checks for Holiday Season Through Christmas, Lubbock’s Christian Brothers Automotive will be offering free Courtesy Car Check-Ups for anyone who is leaving town for the holidays. Ron Bostick, owner and operator of Christian Brothers Automotive, said their certified ASE mechanics will check belts, brakes, fluids, suspension, and anything regarding the safety of your family when traveling. This is more than just a quick look over your car; they will put each vehicle up on a lift and perform a detailed inspection. “Our hope is that everyone has safe and happy holidays, and large portion of that is getting to your destination without any car trouble. The Free Car Check Ups are the easiest way we could give back to the community who supports us everyday”, Bostick said. Each detailed inspection should take approximately 15 to 30 minutes. Bostick recommends you either make an appointment or feel free to drop off your car for the free inspection. Lubbock’s Christian Brothers Automotive recently opened this past October and has been serving customers from its newly built location at 6207 82nd. St. in Lubbock. They are open Monday-Friday from 7 a.m. to 6 p.m. and Saturday from 8 a.m. to 2 p.m.; they are closed on Sunday. Christian Brothers Automotive is a Houston based franchise with over 93 locations

across the Midwest United States. They care for their customers the way they would for themselves by providing premium level automotive repair and service within stand alone, state of the art, store locations. What every driver needs to know before hitting the road this holiday season:

North Americans love their cars, and nothing goes with cars better than a road trip. Freedom from daily schedules, new sights and the open road – it’s great! But there’s nothing like car trouble to bring the fun to a grinding halt. Now, you can’t always avoid problems, but you can take steps to reduce the probability of getting sidelined on your trip. The first step is to look at your trip plan from your vehicle’s perspective. What kind of roads will you be traveling – winding byways or superhighways? Mountains or plains? What weather conditions are you likely to encounter? How many miles will you travel? How much weight will you be hauling – passengers and luggage? Lugging a trailer or roof top carrier? Will it be dusty? Armed with the answers to these questions, you can start a trip inspection to help you prepare your Lubbock vehicle for your big adventure. A lot of our Lubbock customers prefer to go through this exercise with an automotive service advisor at Christian Brothers Automotive to get their input and make sure

they haven’t left anything out. A great place to start is with the tires. Inspect them for tread wear and proper inflation. Is it time to rotate your tires? Replace them? Are they up to the job – you wouldn’t want to drive regular highway tires on a muddy off-road adventure. Shocks and struts play a major role in both driving comfort and safety. If they need to be replaced, you’ll really be glad you did once you hit the road. Is it time for a wheel alignment? Fighting a car that’s pulling to one side all day can be tiring and dangerous. And don’t forget your brakes. Any strange noises, grabbing, soft or hard peddle feel? If there is any doubt, get a brake inspection before you leave. Moving under the hood, have your belts and hoses inspected. If something is excessively worn or near failure, the stress of a long road trip might just be the straw that breaks the camel’s back. Your engine air filter will be important. For every gallon of gas you burn, your car will filter and use 12,000 gallons of air. If the filter needs to be changed, you’ll notice the fuel savings on your trip. How close are you to your next oil change? Will you be able to complete your trip before it’s due? If not, just get it taken care of before (See Free Car Checks, Page 14)

December 2011 • Page 14 • Lubbock Business Network

Celebrate the Christmas Season at Kingsgate Center Christmas is just around the corner and Kingsgate Center would like to welcome the public to celebrate the holiday season in style beginning Friday, November 25. From now through December 31, new or gently worn coats can be delivered to any of the drop off locations on the north and south sides of Kingsgate Center, located at 82nd Street and Quaker Avenue. GRACO is proud to announce the Bridge of Lubbock has been designated as the partner agency this year. “We are honored to partner with GRACO and Kingsgate Center in collecting coats for families in need. Without the help of others this would be a very cold winter for many men, women and children living in Lubbock,” said Mayda Muniz, Director, the Bridge of Lubbock. Coats may be dropped off at any of these participating businesses: Kingsgate Center North: D’Vine Wine, Good Brews Coffee & Tea Lounge, FASTSIGNS and The Odyssey Kingsgate Center South: Anderson Brothers Jewelers and other locations Gristy’s Cleaners will donate their services

to clean each of the coats collected prior to delivery. Complimentary horse-drawn carriage rides and special visits with Santa and Mrs. Claus will be available through out the holiday season. “The Christmas season is a wonderful time for celebrating family. We at Kingsgate Center enjoy being a small part of what makes this

time of year so magical and hope people will continue to celebrate the holiday season with us, “said Kent Ewalt, Property Manager with GRACO Real Estate Development, Inc. For more information about Kingsgate Center please visit us online at www.kingsgatecenter.com or search Kingsgate Center on Facebook. KINGSGATE CENTER CHRISTMAS SCHEDULE OF EVENTS Complimentary Carriage Rides

Kingsgate north and south on Fridays, Saturdays and Sundays beginning on November 25. Fridays: 5:30 – 8:30 p.m. Saturdays: 2:00 – 8:00 p.m. *Christmas Eve: 1:00 – 4:00 p.m. Sundays: 1:00 – 5:00 p.m. Santa & Mrs. Claus

Santa and Mrs. Claus will be at the Center spreading holiday cheer during these hours: Saturdays:

2:00 – 5:00 p.m.

Free Courtesy Car Checks for Holiday Season (From Page 13) you go so that you don’t need to interrupt your trip. In fact, a full service oil change is a great idea because they will top off all your fluids and check to see if any other maintenance items are due, such as transmission or cooling system service. Do you notice any unusual odors in your vehicle? If so, it could as harmless as a dirty cabin air filter. But if it’s an exhaust leak, it

could be fatal on a long trip. Of course you’ll want to be comfortable, so get an air conditioning service if you aren’t getting the cold air you used to. Are you wiper blades still working well? If not, that is quick and inexpensive to fix. Headlamps are often overlooked when planning for a trip. If you haven’t changed the bulb in six months or so, replacement bulbs will really light up the night on your trip.

All the items mentioned are part of any good vehicle maintenance plan. These are things that you want to take care of anyway, but they all come into focus as you plan for your trip. They will always save you money in the long run and may prevent inconvenient delays on your trip. After all, you wouldn’t want to miss the world’s largest ball of string, would you?

December 2011 • Page 15 • Lubbock Business Network

Making a Brighter Holiday Season It seems with each passing year the window for getting all the decorating done in time for the holidays gets smaller and smaller. Lubbock based, Christmas Decor, Inc. has made this time of the year a profitable one by creating an easier and brighter holiday season for thousands of families throughout the US and Canada. Christmas Decor is a franchisor of holiday and event decorating services with nearly 300 franchises relying on the local corporation for everything from training, to product, to sales and marketing guidance. Founded in 1986, by Blake Smith as an off-season supplement to his landscape business, Christmas Decor has risen to become the premier holiday decorating franchising company in North America. Smith originally started decorating homes and businesses as a method to provide yearround work for employees. Christmas Decor quickly emerged as a viable business opportunity and Smith began franchising the business model in 1996. Today, Christmas Decor operates in more than 350 markets and plans are underway to open locations in more than 100 new markets through franchise expansion

in select communities around the country. All Christmas Decor franchisees are trained at the recently renovated corporate headquarters in East Lubbock. The franchisees participate in a four day hands-on style training which includes tips for keeping crews safe, ways to be efficient with time and resources, and techniques for the real-world installation. All franchisees are also equipped with a software specific to managing their holiday decorating business and a complete sales and marketing plan to jump-start their venture. All of the franchise sales, product distribution,

field support, marketing, and administrative business are also handled through the local corporate headquarters. Christmas Decor is highly revered in its field and has received consistent recognition for its efforts; some highlights include having recently been spotlighted on NBC Nightly News with Brian Williams, partnering with Wal-Mart for a special segment on NBC’s Today Show, being named one of a Top Ten Home Improvement Franchises for 2008 by Entrepreneur Magazine and last year Smith was interviewed on Fox Business’ Small Business, Big Ideas segment. Christmas Decor has also received wide acclaim for its Decorated Family program which offers free holiday decorating for homes of military families with loved ones serving overseas. Every year Christmas Decor franchises across the US provide this free service to hundreds of families as a way to give back to soldiers who are sacrificing for our country during the holidays. For more information, visit www.christmasdecor.net. Christmas Decor is a subsidiary of The Decor Group which also offers another franchise concept NiteTime Decor. NiteTime Decor is an up and coming landscape lighting franchise company with 35 franchises in the US and Canada.

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when your business is advertised in the Monthly Chamber Newsletter Affordable (Ads Start @ $55)

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• Exclusive to Chamber Members • FREE Ad Production • FREE Color

Published by Word Publications Deadline - 20th of month preceeding issue

December 2011 • Page 16 • Lubbock Business Network



Welcome to the New Chamber Members

Please place this addition in your Chamber Business Directory and Resource Guide! The Cakery 6301 82nd St. #801 Lubbock, TX 79424 (806) 783-9091 Bakeries Cobco 3901 Clovis Road Lubbock, TX 79415 (806) 744-2074 Irrigration – Sales & Service First Baptist Church of Littlefield 400 East 6th Street Littlefield, TX 79339 (806) 385-4414 Churches Golden Chick 804 Avenue X Lubbock, TX 79401 (806) 744-9300 Restaurants – Fast Food Good Brews Coffee & Tea Lounge 4210 82nd Street #228 Lubbock, TX 79423 (806) 687-2739 Coffee Houses Indus Stone LLC 3320 Avenue B Lubbock, TX 79424 (806) 368-7072 Remodeling - Bathroom and/or Kitchen Jordan Madewell Insurance 12402 Slide Rd. Bld 3, Ste 304 Lubbock, TX 79424 (806) 793-3263 Insurance

Konica-Minolta 6104 W 45th Street, Suite D Lubbock, TX 79407 (806) 788-0867 Office Equipment

Rain Cafe 2708 50th Street Lubbock, TX 79413 (806) 785-8500 Restaurants

LegalShield & GoSmallBiz.com - Jan Codding (806) 543-9859 Legal Service Plan The Maize 6323 FM 1294 Lubbock, TX 79415 (806) 763-5594 Entertainment

Rain Uptown 5217 98th Street Lubbock, TX 79424 (806) 798-5900 Restaurants Reddy Ice 604 30th Street Lubbock, TX 79404 (806) 300-2823 Ice Manufacturer/Distributor

Mother May I 2610 Salem Ave., Suite 4 Lubbock, TX 79410 (806) 368-9614 Giftware, Housewares & Kitchenware Poynor’s of Littlefield, Inc. (806) 891-2523 Real Estate - Investments Racer Classic Car Wash – 19th & Quaker 1912 Quaker Avenue Lubbock, TX 79413 (806) 792-9258 Car Wash Racer Classic Car Wash – 50th & Detroit 2808 50th Street Lubbock, TX 79413 (806) 791-1413 Car Wash

Sparks Squared (806) 777-1226 Construction Remodeling Sun Adventure Sports 3225 50th Street Lubbock, TX 79413 (806) 797-1095 Sporting Goods Uncommon Financial Services 4521 98th Street, Suite 1 Lubbock, TX 79424 (806) 794-7700 Financial Planning

Racer Classic Car Wash – 74th & University 7401 University Lubbock, TX 79423 (806) 687-2237 Car Wash

Please note – current membership information can be found on the Chamber’s online Business Directory. Members can be searched by category or keyword. Membership information can be verified online through the Members Only section. 10/16/2011 –11/15/2011