4B: JOBS AND RESPONSIBILITIES

This section will introduce you to the tasks and responsibilities you should assign to people working for you, from gardening to accounts.

SKILLS: Jobs are often split into soft and hard skills. Soft Skills Examples: Interior design and marketing. Hard Skills Examples: Maintenance and tax returns

Table of Jobs:

For each job, you need to define who is responsible for it and who is going to be carrying it out: You, Partner, Outside staff (Name) or a company or agency. Here are some examples of the jobs you should be considering and how you should plan out assigning them:

• Renovation, maintenance and gardening

• Marketing (split this into sections)

• Customer Support / Bookings

• Cleaning and washing

• Check in / Check out

• Accounts / Book Keeping

• Legal, Admin & Tax

Seasonal Soft Furnishings: Think about how suitable your soft furnishings are for the different seasons. Should you swap to summer and winter products instead of year-round products? For example: Light, thin cotton blankets in Summer, and furry, heavier blankets and cushions in Winter. (This is a good opportunity to wash and check all bedding and give you time to find replacements)

Wear and tear on soft furnishings: Think about which soft furnishings need to be washed most regularly because they will need replacing more often (e.g. towels will be washed after every use. Sofas won’t need cleaning as often). Make sure your turn-over team checks everything carefully each time. It might not be possible or necessary to check the back of a sofa every month but it’ll be needed every quarter and you need to keep a track of that. Beware the fake tan - it looks so-much worse on a white towel than it is. Make sure your change over staff have stain remover.