STAFF

This section will introduce you to some key points on staffing that you should consider, such as making sure that you hire a good cleaner to keep your B&B looking at its best. Consider the following:

• A good cleaner / turnover staff i) It depends on your personal situation as you might want to take this on yourself but you can always choose to hire someone

• Take photographs and written descriptions of the key interiors i) E.g. how you would like a bed to be made up

• Booking and customer service support i) Consider how you want them to appear to the guest. Guests often like a personal connection to the owners as it gives it a more special and unique feel.

• Bed and Breakfast Coach Advice i) Yvonne Halling, Bed and Breakfast Coach, believes that removing the owners faces/story from the website makes it more professional. ii) However, this would depend on your business and audience. Sometimes the story and faces of the owners is a unique selling point and can help make a guest’s stay more homely and personal. iii) There are many training programmes and businesses coaches for you to look into