Up close December 2008

Upclose The magazine for NorthTyneside

Waldo

December 2008

tackles the litter bugs

Annual Report 2007/08 Win ÂŁ250 in vouchers!

All the festive fun around the borough Keeping you informed | www.northtyneside.gov.uk

Working closer with communities

Christmas and New Year -

refuse collection and recycling There will be no refuse or recycling collections on the bank holidays:

Thursday, December 25 Friday, December 26 Thursday, January 1 Revised collection dates are set out alongside.

Residents are reminded wheeled bins and recycling boxes should not be put out for collection any earlier than the evening before your collection day.

Normal day:

Revised day:

Monday, December 22

As normal

Wednesday, December 24

As normal

Tuesday, December 23

Thursday, December 25 Friday, December 26

As normal

Saturday, December 27 Sunday, December 28

Monday, December 29

As normal

Wednesday, December 31

As normal

Tuesday, December 30 Thursday, January 1 Friday, January 2

As normal

Friday, January 2

Saturday, January 3

For more information, or if you need extra cleansing services, phone Envirolink - 0845 2000 103

Upclose December 2008

Up Close is produced by North Tyneside Council.

To discuss news - contact: Steve Forshaw Marketing & Communications Quadrant Silverlink North Cobalt Business Park North Tyneside NE27 OBY Phone: 643 5080 email: steve.forshaw@northtyneside.gov.uk To discuss advertising or distribution - contact: Claire Edge (at the above address) Phone: 643 2111 email: claire.edge@northtyneside.gov.uk

To contact the council:

Customer services Housing repairs Envirolink Council tax and benefits Racial harassment Families Information Service

0845 2000 101 0845 2000 102 0845 2000 103 0845 2000 104 0845 2000 105 0845 2000 108

North Tyneside Council wants to make it easier for you to get hold of the information you may need about the services it provides.We are able to provide our documents in alternative formats including large print and community languages. Audio tapes are available at libraries. Please call 0191 643 5080.

North Tyneside Council endeavours to ensure all the adverts and advertising features in Up Close are accurate. It cannot, however, take responsibility for their content.

Inside this issue

Countdown to Christmas!

6

New pool – new name

10

Bins are ready to roll

14

A day in the life of . . .Waldo

18

Be prepared!

22

Health update

26

What’s on at Christmas

29

Regeneration news

38

Annual report 2007/08

51

Community Award 2009

59

An advent calendar of things to do in the run-up to the festive season.

Your chance to christen the refurbished Whitley Bay leisure pool – due to reopen in February.

An update on the council’s new recycling scheme and what it means for you.

The council’s environmental mascot enlists local youngsters to help him catch the litterbugs.

Some handy hints on how you can help to protect your home if flooding occurs.

News from your local primary care trust, including how you can contact a GP out of hours.

Your guide to all the festive fun taking place in the borough, including the Victorian Christmas Market.

A boost for plans to revitalise the North Bank of the Tyne and good news for the Fish Quay.

Find out what the council spends your money on – and how it’s making a difference to the borough.

Your chance to nominate a council employee, or team, that provides a great service to residents.

For more information regarding our services, or to discuss your leaflet distribution requirements, please contact us on the number above, or send us an email.

The next issue of Up Close will be distributed from February 2.

NTC Design Dec 08 | 1587

3

THE GHOST OF CHRISTMAS PRESENTS Most burglaries are committed by opportunist thieves.

Don’t tempt them by leaving presents on display.

Make sure your home is secure and lock up every time you leave.

It may be the season of good will to all - but don’t make it a happy Christmas for criminals.

Crime & Disorder Reduction and Misuse of Drugs

Partnership

Elected mayor

Looking forward – with confidence Dear Resident

Welcome to the latest edition of Up Close.

At this time of year, it is traditional to reflect on what you have achieved over the last 12 months, as well as what you could have done better, and to look forward to the challenges ahead.

As elected mayor of North Tyneside, I am no different.

Together with the council’s corporate management team, I have produced an annual report – included in this edition of Up Close – which sets out our achievements for the financial year 2007/08.

Perhaps the most important aspect of our success is the council’s continued financial stability, which provides a sound foundation on which to grow.

At a time of global financial difficulties, it means the council is well equipped to deal with any pressures, for example increased energy costs.

And the embedded procedures for managing our finances mean we have ensured we have not placed money in any of the Icelandic banks experiencing difficulties

This sound background enables us to continue delivering improved high-quality services to residents, for example our new recycling service and initiatives such as North Tyneside Warm Zone that makes a real difference for people struggling with energy costs.

However, it also means we can look forward to delivering ambitious schemes that, in addition to growing the economy and regenerating the borough, will also increase the opportunities for our residents.

In recent weeks, our plans have been boosted by some significant announcements.

Firstly, the council and its partners have confirmed the appointment of consultants to deliver a masterplan for the regeneration of the North Bank of

Warm welcome: John Harrison talks to resident Susan Faller, who has benefited from the Warm Zone scheme.

Please feel free to contact me directly by email: john.harrison@northtyneside.gov.uk or by fax: (0191) 643 2431.

the Tyne, which will enable us to press ahead with our commitment to regenerate Wallsend town centre, including a university presence.

Secondly, we received good news about funding to develop the Wallsend Parks restoration bid and our ambitions for further investment in our coastal areas – with the world’s first multi-functional artificial reef, an expansion of the promenades to link coastal towns and the restoration of Tynemouth Station.

So as we look forward with confidence, I can promise that the whole council team will continue to work together with our residents, communities and partners to deliver improvement, growth and opportunity for you, our borough and our economy.

I wish you all a happy and healthy 2009,

Countdown to As the big day approaches, Up Close looks at ways to get into the festive spirit and provides a few tips on having a safe Christmas.

December

1

December

Have a green Christmas

Take a look at the Christmas lights

Look for Christmas cards made from recycled paper and use old Christmas cards as present labels.

There are festive displays in Wallsend, North Shields and Whitley Bay.

December

5

December

Check out the St Nicholas Festival in Whitley Bay

9

at his grotto on St Mary’s Island, Whitley Bay. (11am to 3pm)

December

Stay safe

13

Artificial trees are difficult to recycle once they are no longer required.

14

December

Visit the Victorian Christmas Market

There will be around 100 stalls selling seasonal gifts, crafts and food. And there’s plenty of seasonal entertainment!

6

10

Buy a real Christmas tree!

Always use an RCD (A safety device that instantly switches off the power) on outdoor electrical equipment.

December

6

Call in and see Santa . . .

There’s a farmers’ market, street entertainment and plenty of things to buy!

December

2

Upclose • December 2008

Put a new battery in your smoke alarm And check your Christmas lights conform to the British Standard.

December

3

Beat the crowds!

Use the internet at your local library to look for Christmas gifts.

December

7

Get crafty!

Children can make their own Christmas gift or tree decoration at the Rising Sun countryside centre (Noon to 3pm).

December

11

Go to the panto Goldilocks and the Three Bears is on at the People’s Theatre, Heaton in January.

Phone 252 3861 for more details.

15

December

4

Buying energysaving appliances could save electricity in 2009

Choose Energy Saving Recommended products when replacing old ones.

December

8

Wind down

Have a relaxing walk or cycle ride along the borough’s award-winning waggonways network.

December

12

Take a break from shopping Visit your local leisure centre and have a relaxing swim or work-out.

16

December

December

Don’t get caught out

Show you care

Stock up your medicine cabinet. If you are on regular medication, make sure you have adequate supplies for the holiday season.

Pop over and see your relatives or invite an elderly neighbour in for a cup of tea.

Christmas!

17

18

December

December

Take a break from the high street

Make sure the toys you buy are safe

Stroll along the beach or visit the Rising Sun country park.

21

December

Get on the right track

Your last chance to ride on this year’s Santa Special at the Stephenson Rail Museum.

23

December

Make sure your home is secure

Keep a light on if going out at night and check doors and windows are securely locked.

For free, practical advice, contact Consumer Direct on 08454 04 05 06.

19

December

20

December

Have a nice break

Get into the festive spirit

Curl up with a good book or DVD from your local library.

Backworth Colliery Band perform a selection of traditional Christmas carols at Backworth Village Hall.

22

December

Check your car’s oil and water . . .

before setting off to stay with friends or relatives. Make sure you have an emergency kit in the boot.

24

December

Left it to the last minute?

The shops on your local high street may have just the gift you’re looking for.

Further details on specific events mentioned above can be found in the Christmas events guide, which starts on page 29.

7

Council’s cash is safe

Chief executive Andrew Kerr has sought to reassure residents following the global financial crisis.

He confirmed the council has no investments in any Icelandic banks and had, therefore, not lost any money as a result of the crisis.

He said:“All our current investments are in UK or Irish banks, where governments have taken action to ensure the stability of the financial institutions and reduce the risk to investors.”

The credit ratings of banks and similar institutions are monitored daily as part of the council’s treasury management strategy.

Mr Kerr said:“We have a strict set of criteria that we adhere to, in order to manage the risks associated with investments.”

Local authorities deposit money in a wide range of banks and other financial institutions – working within strict guidelines – to make sure any risk is spread and there is no impact on the taxpayer.

Guidance from the Treasury states that councils should “seek the highest rate of return, consistent with the proper levels of security and liquidity.”

See pages 51 to 58 for the council’s Annual Report 2007/08.

New year – new start!

Why not learn a new skill or qualification in 2009?

You can enrol now for a range of courses starting in January, including part-time qualifications, Skills for Work and courses for personal interest and development.

You can pick up a prospectus from your local library or community centre, or by ringing 200 1628/7.You can also view the range of courses online at www.northtyneside.gov.uk

8

Upclose • December 2008

Honorary Freeman: Ian La Frenais with chairman of the council, Cllr Ian Macaulay.

Honour for Ian and veterans The Freedom of the Borough has been awarded to comedy writer Ian La Frenais and the North Tyneside Veterans Committee.

Conferring the title of Honorary Freeman is the highest honour the council can bestow. Previous recipients include Alan Shearer and Wallsend Boys Club.

Ian La Frenais, who grew up in Whitley Bay, put the North-East on the map through hit TV shows such as The Likely Lads and Auf Wiedersehen, Pet.

He was nominated by Cllr Joan Bell, in recognition of his achievements in comedy writing and the promotion of North Tyneside through frequent references to local towns, such as Whitley Bay and Wallsend.

North Tyneside Veterans Committee was formed in 1997 and helps ex-service personnel, raises money for new memorials and organises ceremonies and parades.

Deputy mayor Cllr Jim Allan nominated the committee and the honour was accepted by chairman and treasurer Major (rtd) Bill Campbell.

What’s on at Christmas - starts page 29

Making your bus service better A new Bus Strategy being drawn up by Nexus will set out ways to improve how people get around their communities.

Most bus services in Tyne and Wear are provided by commercial companies but Nexus has a role to play in improving and promoting public transport across the area.

It hopes the new strategy will map out ways it can work together with councils, including North Tyneside, and bus companies to lift standards across the network.

Priorities will include making sure bus routes meet the needs of local people, buses run on time, and are clean, comfortable and affordable.

A better bus system will help reduce congestion and damage to the

environment by encouraging more people to use public transport more often.

Information also needs to be of the highest standard so passengers can travel with confidence.

Tobyn Hughes, Head of Strategy for Nexus, said:“Our Bus Strategy identifies actions to deliver a continuing improvement in bus travel.

“We believe we also need to review how bus services are planned and provided, so that buses meet local needs.”

Nexus would be interested to hear your views on the Bus Strategy – the full document can be viewed at www.nexus.org.uk/busstrategy where there are details of how to comment.

Are you eligible for a safety check?

Every year, about 20 people in the UK die from carbon monoxide poisoning caused by gas appliances and flues that have not been properly installed or maintained.

You can’t see it.You can’t taste it.You can’t even smell it. But carbon monoxide can kill without warning in just a matter of hours.

However, if you: own your home and receive an income-based benefit and live alone or live with other adults, all of whom are eligible for free services or live with others, at least one of whom is under five years-old . . .

. . .You can call 0845 688 9594 and get a free gas safety check of appliances and other gas fittings.

If you live in rented accommodation, your landlord is generally responsible for making sure that gas fittings and flues are maintained in good order and checked every 12 months.

9

Name needed for new

leisure pool

Whitley Bay Leisure Pool is set to return with a splash - and you have the chance to give it a new name!

The council is seeking suggestions for a new name for the pool, which is undergoing a £6m refurbishment before reopening in February.

A panel of judges will choose the best name and the winner will receive a fantastic new mountain bike.

Schoolgirl Sophie Willis won a competition to name Killingworth’s new sport and leisure facility in 2006 when she suggested the Lakeside Centre.

People also asked for more adult swimming sessions, more activities for families and young people, and exercise classes in the evenings.The leisure pool team is now drawing up its activity programme to try to meet these needs.

The new pool will feature an array of improvements, including:

New ground floor reception

Better access (including new lifts) New changing village

As well as the children’s aquatic play equipment, the leisure pool will have three slides, which will lead into a splashdown area rather than the main pool. This will provide more scope for using the main pool for swimming sessions in lanes.

Exciting aquatic children’s play equipment (featuring a pirate ship design), three slides plus wave machine

New ground floor soft play area and cafe High-quality health suite including a large gym with state-of-the-art equipment, dance studios and saunas

The council is currently taking on staff to run the new pool, including swimming teachers, fitness instructors, leisure assistants and exercise to music instructors.

Extended car park.

Seven cleaners will also be employed, compared to two previously, to ensure a high standard of cleanliness.

Following feedback from the public, the pool will open for an extra 113/4 hours each week.

The pool and gym will open at 7am on weekdays and 8am at weekends.

It will stay open until 9.30pm on weekdays.

1010

Upclose • December 2008

w

Entries should be marked Pool Naming Competition and sent to:

Wallsend Town Hall High Street East Wallsend NE28 7RR

(Please include your full address and a daytime telephone number.)

Terms and conditions: The closing date for entries is December 8, 2008. Only one entry per person. In the event of more than one person suggesting the same chosen name, the winning entry will be drawn at random from those suggestions. Entrants must be prepared to take part in post-competition publicity.

11

A cleaner and greener

North Tyneside With your support, the council has worked hard in 2008 to make North Tyneside a clean and attractive borough.

A host of new initiatives were launched during the year which – we hope you agree – have contributed to some big improvements to your neighbourhood.

However, what’s really helped to make a big impact is the number of people who have worked with us to improve North Tyneside, whether by taking part in clean-up events or simply disposing of litter responsibly.

On these pages, we take a look back at some of the activities that have taken place over the past year.Thanks again for your help, and here’s looking forward to an even cleaner and greener 2009!

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Upclose • December 2008

Clean neighbourhood patrol officers (pictured below with elected mayor John Harrison) took to the streets, focusing on key environmental priorities such as street cleansing, litter, refuse storage and collection, fly-tipping and graffiti. So far, they have carried out 123 litter picks, responded to 50 Envirolink reports and organised five community litter picks.

North Tyneside was awarded prestigious Blue Flag status for its beaches at Whitley Bay (south), Tynemouth Longsands (south) and King Edward’s Bay. Meanwhile, over the summer, lifeguards assisted in 52 rescues, saved 22 lives, gave water safety talks to 25 school groups and issued advice to coastal users 8,248 times.

The Garden Care Scheme for residents aged 70 and over aims to make gardens more

manageable and sustainable.

Over 350 sessions have been completed so far.

The first-ever Big Spring Clean was held and included 30 community clean-ups and the tackling of 452 grotspots.

Joint patrols between green wardens and community support officers have led to the removal of 13 drinking dens across the borough.

Leaf fall and litter is currently being tackled through an autumn environment campaign. It involves extra street sweeping patrols, community clean-ups and composting initiatives.

A record 173 entries were received from residents, businesses and community groups for this year’s North Tyneside in Bloom competition.

Environment update

The first-ever fence-to-fence project was launched, aiming to deliver a better response to how the council looks after its highways and open spaces. Multi-skilled teams tackle all the issues on a whole street approach, rather than on an individual basis.

New standards were published, which set out how the council will maintain grassed areas and floral displays.

Thirty-eight street cleansing, nine gritters and two waggonway vehicles were fitted with vehicle tracking devices. It means the council knows where the vehicles are at any given time and can redirect them quickly to problem areas.

13

They’re on the way!

Residents in North Tyneside are due to receive new and improved recycling bins in 2009.

People on the black box scheme will receive a grey 240-litre wheeled bin for recyclable materials and a separate container, which sits in the top of the bin, for glass and batteries.

The new bins, which replace the existing black box recycling service, will enable residents to recycle even more of their rubbish.

Elected mayor John Harrison said:“When I was elected in 2005, I promised to improve the borough’s recycling schemes and provide a lidded container.

“People felt the black box was too small and caused litter problems because it had no lid. They also told me they wanted to recycle cardboard.

“I listened to what people said and I’m delighted our team is introducing a new kerbside recycling service. I’m sure it will make life easier for residents and help the environment.”

The benefits of the new bin include: • More space for recycling • A lidded container for better storage • The collection of cardboard • Less lifting

The bins will be delivered to around 90,000 homes across the borough between January and June. There will be a series of roadshows (see opposite page), where people can find out more information and have their questions answered.

A few weeks before receiving your new bin, you will receive a leaflet. When the bin arrives, you will also get a calendar containing some handy hints, how to use the bin and the collection dates.

14

Upclose • December 2008

Your usual rubbish collection will continue on a weekly basis and the recycling bin will be collected once a fortnight.The first collection will take place two weeks after your bin is delivered.

Your recycling collection day may be different from your black box collection

day, so please check your calendar.

Different recyclable materials can be mixed in the bin – it will be sorted at a recycling plant.Thanks to the efforts of residents, recycling of household waste has increased by 598 per cent since the black boxes were introduced in 2003.

Environment update Recycling roadshows January 2 & 3 Killingworth Shopping Centre January 9 & 10 Sainsburys, Monkseaton January 30 & 31 Killingworth Shopping Centre February 6 & 7 Park View Shopping Centre, Whitley Bay February 27 & 28 Oxford Centre car park, Longbenton March 6 & 7 Morrisons, North Shields March 27 & 28 Sainsburys, Shiremoor and BJM Bargains/Aldi car park,Wiltshire Drive,Wallsend April 3 & 4 Morrisons, North Shields and Beacon Centre, North Shields April 24 & 25 The Forum,Wallsend May 1 & 2 Tesco, North Shields May 22 & 23 Wallsend Labour Club car park, Windsor Drive,Wallsend

15

In NORTH TYNESIDE we’re passionate about working together to deliver better services for you

.. . d e k s a e w

you said ..

.

Tackle th e disorde rly youth drinking s buildin dens clo g s e to home in North s Tyneside .

. . . d i d we ed

mov e r d n a d Identifie ouths y e r e h w all dens using a c r o g nkin ur o i were dri v a h e b ial anti-soc We’d love to hear from you, give us a call on

0845 2000 101 or visit www.northtyneside.gov.uk

about working for you

Environment update

Energy-saving tips for Christmas Christmas is an expensive time of year but there are some easy ways to save energy and money - over the festive season.

The Energy Saving Trust, which runs three advice centres including one in the North-East, has provided some handy hints to help reduce your bills in the New Year.

Buying energy-saving appliances this Christmas could save

electricity in 2009. Choose Energy Saving Recommended products when replacing old ones.A list of accredited products is available online at: www.energysavingtrust.org.uk/northeast LED Christmas lights are six times cheaper to run than the more traditional ones.

If you are boiling vegetables on an electric hob, boil water in the kettle first rather than on the hob.

Defrosting food naturally - rather than using the microwave - uses less energy.

Using a pressure cooker means the water boils at a higher temperature, so food cooks quicker.

Cook more than you need and freeze it. That way you only have to reheat it rather than cooking an entire meal again.

And don’t forget to recycle . . .

Look for Christmas cards made from recycled paper - or

send e-cards instead.

Use old Christmas cards as present labels.

Save and re-use wrapping paper where possible - sealing presents with string or ribbon makes it easier to re-use.

Take re-usable bags when you do your Christmas shopping.

The Energy Saving Trust aims to cut emissions of carbon dioxide by promoting the sustainable and efficient use of energy. It is an independent, non-profit making organisation.

You can contact the Energy Saving Trust advice centre freephone 0800 512 012 or visit: www.energysavingtrust.org.uk/northeast

The council’s 5-50-500 environmental campaign, launched in June, aims to deliver five pledges and 50 promises within 500 days.

Our five pledges are:

To work with the Carbon Trust to

establish the carbon footprint of five of our buildings and reduce it to their target.

To change the way we support

household recycling – collecting more kinds of material in a new way.

To make North Tyneside a Fairtrade

borough.

To tackle bad driving and parking

outside our schools.

To help every member of the council

make five commitments to work differently and help protect the environment.

Our 50 promises relate to the areas of climate change, energy, waste, sustainable communities, transport and access.

17

The continuing adventures of...

At Amberley Community Primary School...

the

We’re doing a litterpick to help keep North Tyneside clean and tidy!

Dog r e d n o W

Waldo the Wonder Dog, the council’s environmental mascot, and his owner Wayne Young visit North Tyneside youngsters and encourage them to look after the environment...

In the elected mayor’s office...

Outside Quadrant - the

I’m shocked! We don’t want anyone dropping litter in North Tyneside

I think this is a job for Waldo!

At Amberley Community Primary School...

I’m feeling worse after that bike ride

Cough, splutter!

We’re here.

Now let’s find who’s dropping litter.

It proves costly to drop litter in North Tyneside

18

Upclose • December 2008

Let’s get that litter bug!

Anyone over the age of 14 can be issued with a £50 fixed penalty notice for littering. Over the past two years, more than 350 notices have been issued

Proud of our borough Nearby,the litter bug is making a mess…

Oh, no! I need to do something about this

In the school’s There office... is no excuse for littering on North Tyneside.

There are around 2,000 dog waste and ordinary litterbins in the Hello, is that the borough elected mayor? We need help to catch a litter bug

Wayne and Waldo’s home...

council’s HQ...

Wake-up, Waldo! We’re being called. Someone must be dropping litter

I wanted to stay in bed and get rid of my cold

z z z

We’ve got him!

Hooray for Waldo!

Back home...

The litter bug won’t be getting any presents this Christmas

z

Sniff, sniff!

Wayne and Waldo have visited more than 12,500 pupils, asking them to look after the environment and be energy efficient

Thanks for your help today, Waldo.

With a nose that bright, Santa Claus might be next to ask for a helping hand!

AITCHOO!

I’d be happy with a cold tablet or two

19

Lottery award for

Wallsend Parks

The scheme to restore Wallsend Parks to its former glory has been given a financial boost.

The Heritage Lottery Fund has awarded £160,500 to enable the council and local community to develop final specifications for the £7m scheme – a key part of the plans for the regeneration of the town.

Once they are agreed, the council can then submit the second phase of the bid for a further £2.5m of Heritage Lottery Funding.

Wallsend Parks consists of Prince Road Arboretum, Richardson Dees Park and the Civic Hall grounds and date back to the 19th Century when they were donated to the town to become public open spaces.

They aim of the project is to restore them to their original beauty and new facilities will include improved access, new sports facilities, new playsite, toilets, café and community training rooms.

Environment update

Several historic features will be restored, including the bowls pavilion, Park Lodge, Duffy Memorial Fountain, Vinery wall and Wallsend Hall upper promenade.

Plans were drawn up after extensive consultation with local residents, schools, parks users and other groups.

Year 7 pupils at Burnside Business and Enterprise College, assisted by a professional film producer, created a DVD about the parks, which accompanied the bid document earlier this year.

Linda Lowther, Secretary of the Friends of Wallsend Parks, said:“This is fantastic news.This is a project we have campaigned for since 1997 and it matters so much to the people of Wallsend.

“It is important we all work together to deliver the specifications requested by the Heritage Lottery Fund so we can bid for the further £2.5m.”

Blooming lovely!

Villagers in North Tyneside have struck gold – thanks to their hard work and attention to detail.

Earsdon picked up a gold award and the coveted title of ‘Best Village’ in this year’s Britain in Bloom contest.

Superb floral displays and colourful hanging baskets helped the village to go one better than last year, when it was awarded second place.

Roger Burnett, chair of the judging panel, said:“Despite the poor summer weather, the finalists proved beyond doubt just what can be achieved when communities work together.”

The council’s grounds maintenance team played its part in helping Earsdon scoop the Best Village title, providing more than 12,000 plants and bulbs for the various displays and flowerbeds.

The team also carried out regular grass-cutting, watering and strimming sessions to ensure the village looked in tip-top condition for the judges.

21

Be prepared Familiar scene: Flooding incidents have occurred across the country in recent years. It pays to be prepared.

In these days of changing weather patterns, when sudden outbursts of very heavy rain can lead to flash flooding, it pays to be prepared.

It pays to plan in advance - floodwater can rise very quickly and you may not have time to get organised once flooding starts.

Following recent flooding incidents, it was apparent those people who had insured both their houses and contents recovered more quickly and with less stress than those who had no insurance.

22

Upclose • December 2008

While no amount of money can replace the very personal possessions that many people lost, families with contents insurance were able to replace damaged cookers, fridges, freezers, floor coverings and furniture.

Flood damage is included in most buildings insurance policies but check your home and contents are covered.

The council has negotiated a scheme with Royal & Sun Alliance that means council tenants can have contents insurance, available through low-cost weekly payments.

For more information, please phone 643 2360 or email:

tenants.insurance@northtyneside.gov.uk

Handy hints:

Prepare a flood kit containing spare house and car keys, personal documents, torch, battery or wind-up

radio, mobile phone, rubber gloves, wellington boots, waterproof clothing, spare clothes, first aid kit and blankets.

Keep details of your insurance policy and the emergency contact number somewhere safe - preferably as part of your flood kit.

You may need to be evacuated in a hurry. Always have a supply of your medication handy – take it with you.

Make a list of useful numbers – including the North Tyneside Council emergency contact number (0191) 200 6800, the emergency services, your doctors, friends and relatives.

Get into the habit of storing valuable or sentimental items and important documents upstairs or in a high place.

Make sure you know how to turn off your gas, electricity and water. If you’re not sure, ask the person who checks

Protect your home your meter when they next visit. Mark the tap or switch with a sticker to help you remember.

come with you. If you have to leave your home without your pets, leave them upstairs with food and ring the RSPCA Emergency Service number on 0870 55 55 999, or try to arrange to leave them with friends or family who are not affected by the flood.

If roads and gardens are flooding and you feel that floodwater will get into your house:

Call 999 if you believe there may be a threat to life.

Call the council on our emergency contact number (0191) 200 6800 and inform us of the situation.We can deliver sandbags but we need to know before the water gets into your house.

Move as many of your belongings and personal possessions as safely as possible upstairs.

If you can’t move some belongings upstairs, lift them off the floor.

If you feel water is about to enter your home – turn off your electricity supply and unplug appliances.

Ask if any of your neighbours will need help during a flood.

Tune into BBC Radio Newcastle (95.4FM or 1458 MW or DAB Digital) for the latest information.

Move your car, motorbike, or any other vehicle to higher ground to avoid risk of damage.

Move dustbins, garden chemicals, gas cylinders, or anything else not fixed down, to a safe location.

If you do have to leave your home

Do what the emergency services tell you.

Ensure you and your family wash thoroughly with soap and hot water if you come into contact with floodwater or silt, and cover any cuts with plasters.

Do try to stay calm and think before taking any action.

Do lock all doors and windows

Do not put yourself or others at risk to retrieve personal items.

Remember, blocking air bricks and making some kind of barrier for external doors could help keep water out of the property. Fill carrier bags or pillowcases with sand or earth to use as sandbags.

Do not allow children to play in floodwater - it could contain sewage or oils and chemicals that have leaked from vehicles or garden sheds.There may also be open drain covers that cannot be seen but can be deadly if stepped in.

You also need to ensure the safety of pets and animals. If you have to be evacuated, ask if your pets can

North Tyneside Council emergency contact number – (0191) 200 6800

Do not dispose of any damaged belongings until you have checked with your insurance company.

Contact your insurance company immediately – if you are a tenant your policy should cover fixtures and fittings.Your landlord will be responsible for buildings insurance.

When floodwater has subsided

• Do not enter your property until it is safe to do so

• Do not switch on gas or electricity supplies until they have been inspected and declared safe by qualified suppliers

• Remember sandbags keep water in as well as out – remove them when it’s safe

• Do not use any food or drink that has been in contact with floodwater

• Check your property for any structural problems caused by the flood and keep a note for your insurance company.

• Launder clothing and bedding, including children’s soft toys, at 60°C or above and discard items that cannot be cleaned by putting them out for collection (keep evidence of these for your insurer)

• Do not eat garden or allotment vegetables that have been contaminated with floodwater - leave in the ground for two weeks and then use them after thorough and careful washing and cooking

Cleaning up

• Always wear rubber gloves when cleaning up and moving items that have been in contact with floodwater • As your home continues to dry out, vacuum loose material and dust on a regular basis • Prevent children from playing on any surface that has been in contact with floodwater until it has been properly decontaminated • If you or any member of your family becomes ill or swallows floodwater contact your doctor and let them know you have been flooded.

23

12

Protect your home

tips for festive fire safety Tyne and Wear Fire and Rescue Service is urging people to stay safe and protect their homes over the Christmas period by following the 12 tips for festive fire safety.

According to government research, people are 50 per cent more likely to die in an accidental house fire during the Christmas period than at any other time of the year.

On the 1st day of Christmas – Check your Christmas lights conform to the British Standard and always use an RCD (a safety device that instantly switches off the power) on outdoor electrical equipment.

On the 2nd day . . .

Never place candles near your Christmas tree or furnishings. Do not leave them burning unattended.

On the 3rd . . .

Make sure your family and any visitors staying for the festive period know what to do in an emergency.

Practise a fire escape plan.

On the 4th . . .

Decorations can burn easily – don’t attach them to lights and heaters.

On the 5th . . .

Switch off electrical appliances when not in use, unless they’re designed to stay on. Always switch off and unplug Christmas lights before you go to bed.

On the 6th . . .

Celebrate the festive period safely. The risk of accidents, especially in the kitchen, is greater after alcohol is consumed.

On the 7th . . .

Most fires start in the kitchen – never leave cooking unattended.

On the 8th . . .

If you are planning to celebrate with fireworks, store them in a metal box, read the instructions and never go back to a lit firework.

On the 9th . . .

Make sure cigarettes are completely extinguished.

On the 10th . . .

Check the battery in your smoke alarm every week and use Christmas as a reminder to clean it and remove dust.

24

Upclose • December 2008

For more festive fire safety advice, visit: www.twfire.gov.uk

On the 11th . . .

Keep candles, lighters and matches out of reach of children.

On the 12th . . .

Take the time to check on elderly relatives and neighbours this Christmas – make sure they are safe from the risk of fire.

Who’s laughing now?

Excessive drinking isn’t a joke.

Acting drunk & disorderly in public can lead to your arrest and a possible fine of £80

Primary Care Trusts are the local part of your such as those provided by GPs, district nurses,

New number to contact an out-of-hours GP

People who need to speak to a GP urgently when their own GP practice is closed can now use a new reduced rate NHS telephone number.

Out-of-hours GP care for North Tyneside residents is provided by Northern Doctors Urgent Care (NDUC) in partnership with the primary care trust.

If you fall ill between 6.30pm and 8am on weekdays, or any time during weekends and bank holidays, NDUC can advise you on the different options for treatment close to where you live.

NDUC has a new NHS number 0300 123 4343 - for patients living North of the Tyne to access out-of-hours treatment with a doctor.

The new number offers a reduced rate for local calls, numbers using evening and weekend lower rate packages, and those from a mobile phone. Patients can still call the existing NDUC number, which will continue to operate across the borough.

For out of hours 0300 123 4343

Make sure you get your flu jab Residents who are most at risk of developing serious complications from flu are being urged to take advantage of a free jab as the winter months approach.

Dr Mike Guy, North Tyneside PCT’s medical director, said:“Common colds are frequently confused with flu, but flu

26

Upclose • December 2008

can be potentially life-threatening and will generally require weeks of recovery time.

“Those at greater risk of developing serious complications from flu should visit their local surgery as soon as possible to protect themselves from the virus in the months to come.”

The best way to avoid catching flu is to be immunised. To help avoid infecting yourself and others, cover your coughs and sneezes with a tissue - dispose of it after one use - and wash your hands.

Talk to your local GP, nurse or pharmacist to find out more, or visit: www.nhs.uk/flu

NHS and run community healthcare services, health visitors and specialist therapists.

GP practices are now open longer

The majority of GP practices in North Tyneside are now extending their opening hours to give patients more flexibility over appointments.

they would like more choice over when they can visit their GP. By opening earlier in the morning, later at night or at weekends, practices are providing more flexibility.”

GP practices in the borough are contracted by North Tyneside Primary Care Trust to provide primary care medical services to local people and must open between the core hours of 8am and 6.30pm.

Now the majority of GP practices are opening for longer – with some holding early morning sessions starting at 7am and evening sessions up to 8pm.

Some practices are also opening on a Saturday morning.

Chris Reed, chief executive of North Tyneside PCT, said:“A very clear message from the public is

Campaign encourages hospital patients to choose

‘Good news – you choose’ is the message being given to patients who now have more control over where and when they have their hospital treatment.

North Tyneside PCT, working with other primary care trusts and NHS North East Strategic Health Authority, is spearheading a major campaign to increase the number of patients who exercise their right to choose a hospital appointment at the most convenient

time and place for them. This gives people more flexibility so that they can fit appointments around their work, family or other commitments.

Patients can make their choice in a number of ways.They can speak to their GP or another member of staff while in the GP surgery. Alternatively patients can choose at home, using the internet, or over the phone using the dedicated appointment line.

Find out more at www.nhs.uk/choices or your local library.

27

Boost for Project Trident

An innovative project to deliver a world-first attraction off the North Tyneside coastline has been awarded funding for further investigation.

The grant will also support further investigation into the options for building on the current success of Tynemouth Station in providing a cultural display space, thriving small businesses and a visitor attraction.

The ÂŁ29,525 grant of Sea Change funding, through the Commission for Architecture and the Built Environment (CABE), will enable the council and its partners to consider the feasibility of delivering Project Trident - a new and exciting initiative for the coastal zone.

Options will also be explored to enhance the seafront promenade linking Whitley Bay, Cullercoats and Tynemouth to encourage greater movement between the three resorts, spreading the benefits to the local economy along the whole coastal strip.

The overall project aims to deliver exciting opportunities for tourism, businesses, marine ecology, and leisure and recreation.

Project Trident has the support of a range of partners including English Heritage, One NorthEast, the University of Newcastle and Scottish Association for Marine Science.

A multi-functional, artificial reef that could provide a focus for a range of water-based activities, including diving, angling, surfing and marine ecology is just one part of the scheme.

Once the feasibility study has been completed, the partnership will be well placed to bid for major funding.

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Upclose • December 2008

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What’s on in North Tyneside

Christmas 2008

Working closer with communities

29

Welcome to your guide to what’s happening in North Tyneside this Christmas.

From traditional carol services to trips on the Santa Special, there’s something for everyone!

The Victorian Christmas Market in North Shields on December 13 and 14 is bound to be a major draw – with around100 stalls selling seasonal gifts, crafts and food.

And to get you in the mood, the borough’s festive displays are bigger, better and brighter than ever!

The lights in Whitley Bay have been replaced and extended into the whole of Park View and South Parade while St Mary’s Lighthouse will again be lit up.

North Shields’ lights feature a major expansion into Northumberland Square. Look out for a special light in the shape of an angel at the square’s entrance designed by Marden High School pupil Cameron Burn.

Cameron won a competition to design a Christmas light and will proudly perform the switch-on ceremony on Friday, November 21, at 6pm.The rest of the borough’s lights will be turned on shortly afterwards.

On show again in Wallsend will be last year’s winning light design, by Carville Primary School pupil Bethany Horn.

Last year, for the first time, four Christmas trees were installed on roundabouts across the borough.This year, that number has been increased to eight.

The 30ft trees, which come from a sustainable forest, are illuminated. Floral planters across the borough also have a festive theme, containing holly, ivy and conifers.

We hope you enjoy North Tyneside’s festive displays and the events taking place around the borough.

Have a merry Christmas!

30

Upclose • December 2008

What’s on in

North Tyneside Friday, November 21

Christmas Lights switch-on – Northumberland Square, North Shields.

The Smoking Sisters Choir will be singing traditional Christmas songs and carols from 5.45pm.The switch-on takes place at 6pm.

Saturday, November 22

Santa Parade – Beacon Centre, North Shields.

From 11.30am. Then see Santa in his grotto every Thursday, Friday and Saturday (11am to 4pm) until December 20. Entrance to the grotto is free.

Saturday, November 22 and Saturday, November 29

Make your own tree decorations – Churchill Pavilion, Churchill Playing Fields,Whitley Bay.

Learn how to make your own willow stars, angels and bows with Whitley Bay Community Allotment and Gardens.Your creations will be displayed on the black poplar tree at the Dusk to Dark event on December 6. From 10am to noon, free admission. Book your place by contacting Jean Morrison on 251 1861 or Bill Nilan on 07866 587 269.

Thursday, November 27

Willow angels – at the Rising Sun Country Park.

Get into the Christmas spirit by making your own willow angel - ideal as a present or decoration! From 10am to 3pm. £33 per person, lunch and refreshments provided. For adults only. Pre-booking essential – phone 200 7841.

November 29 & 30, December 6 & 7, 13 & 14, 20 & 21 Santa’s Grotto – St Mary’s Lighthouse,Whitley Bay

Admission to Santa’s Grotto is £3.25, which includes a gift for each child. See advert on page 34 for opening times.

Friday, December 5

North Tyneside Disability Forum Christmas party – the Shiremoor Centre, Earsdon Road. Noon to 3pm.

Lots of entertainment in a fun and relaxed atmosphere. Buffet food and drink available.

(200 8570 or visit: www.ntdf.co.uk)

Friday, December 5 and Saturday, December 6 St Nicholas Festival – Whitley Bay town centre.

The festive favourite features a farmers’ market and street entertainment. For more details phone 643 6419.

Saturday, December 6

Christmas market at Silverlink Biodiversity Park.

Festive celebrations including Salvation Army band – noon onwards.

31

Northumberland Square

North Shields Saturday 13 December 10am - 5pm Sunday 14 December 10am - 4pm Carol Service - 10am (Saturday only) AROUND 100 CRAFT, GIFT AND FOOD STALLS TRADITIONAL ENTERTAINMENT, FESTIVE MUSIC TELEPHONE: (0191) 643 6419 FOR MORE INFORMATION OR VISIT: WWW.VICTORIANMARKET.CO.UK

Saturday, December 6

Dusk to Dark – Churchill Playing Fields,Whitley Bay. Join Whitley Bay Community Allotment and Gardens in

marking National Tree Week.The event will feature a tree-decorating workshop, lights switch-on and tree planting plus entertainment from circus act Bell and Bullock, story telling from Chris Bostock, music from Smoking Sisters and light refreshments.

From 4pm to 6pm, free admission.

Festival of Christmas Trees – St Andrew’s Church, Benton.

From 10am to 4pm (Close to Benton Metro station.)

Enjoy an exhibition of decorated Christmas trees and join in the carol singing. Children can make a tree decoration to take home. Stalls, refreshments. All proceeds to Shelter.

December 6 & 7, 13 & 14, 20 & 21 Santa Specials – Stephenson Rail Museum, North Shields.

Join Santa on a magical journey. Take a trip on a real steam train and enjoy the entertainment, festive food and drink and a gift from Father Christmas.Tickets now on sale – phone 200 7146. Please book early to avoid disappointment.

Sunday, December 7

Christmas crafts for children – at the Rising Sun Country Park.

Indoor activities at the countryside centre for youngsters to make their own Christmas gift or tree decoration. Includes willow work, candles and country-style crafts. (Noon to 3pm). Suitable for all ages, children must be accompanied by an adult. For more details, phone 200 7841.

Saturday, December 13

St Columba’s Church,Northumberland Square, North Shields.

If you feel the festive period just isn’t the same without a trip to the panto, then you’re in luck!

Whitley Bay Pantomime Society will be presenting Goldilocks and the Three Bears at the People’s Theatre in Heaton while their normal home at The Playhouse is being renovated.

Joanna Wingate plays Goldilocks, Cheryl Moody is Prince Richard and the cast also includes 14 talented dancers and a colourful chorus of singers, dancers and acrobats.

The production runs from January 5 to 10 and tickets are now on sale, priced £6 to £9.

Discounts may be given for groups.

Phone 252 3681 for more details.

Tynemouth Choral Society present Handel’s Messiah and carols for choir and audience. Starts 3pm. Tickets cost £7.50 and include a mince pie and coffee. (Details – 257 8636)

Saturday, December 13 and Sunday, December 14

North Shields Victorian Christmas Market Northumberland Square, North Shields.

Around 100 stalls selling seasonal gifts, crafts and food.

Traditional family entertainment, including carol singing, brass bands and street performers. Ice sculpting demonstrations during the weekend. Fairground rides for children.

33

Santa will be dropping in for a welcome rest at his grotto on St Mary’s Island during the following times:

Special ‘stranding event’ Tuesday, December 23 10.30am to 3pm

While stranded on the island, the children will be able to enjoy Christmas games, crafts, stories AND a visit to Santa!

Saturday, November 29 Sunday, November 30 Saturday, December 6 Sunday, December 7 Saturday, December 13 Sunday, December 14 Saturday, December 20 Sunday, December 21

10am to 1.30pm 10am to 1.30pm 11am to 3pm noon to 3pm 10am to noon 10am to 12.30pm 11.30am to 3pm 12.30pm to 3pm

Admission to Santa’s Grotto is £3.25, which includes a gift for each child.

£7.50 per child Booking essential Please provide packed lunch To make a booking for the ‘stranding event’ or for more details, phone 200 8650 or email: stmaryslighthouse@northtyneside.gov.uk

If you have any last-minute Christmas shopping to do, why not pop into the lighthouse gift shop, which stocks a range of novel festive gifts.

During the Victorian Christmas Market, St Columba’s Church in Northumberland Square will be opening its doors and selling hot soup, sandwiches, scones and mince pies. 10am to 4pm, Saturday and noon to 3pm, Sunday.

North Shields Baptist Church in Howard Street will have a range of charity and church stalls. Refreshments available.

10.30am to 3.30pm, Saturday.

Sunday, December 14 (afternoon and evening) and Monday, December 15 (evening)

Christmas concerts, presented by North Tyneside Music Service – at The Sage, Gateshead.

Featuring festive performances from various ensembles, including North Tyneside Youth Choir, Concert Band and Orchestra.The groups, whose ages range from six to 18, have rehearsed every Saturday morning and are thrilled to be performing at The Sage. For more details, or to book tickets, contact Toni Ford on 200 1525 or email: toni.ford@northtyneside.gov.uk

Winter snaps competition

Send us your winter photographs of North Tyneside and the best will be used in a new series of council postcards.

There are two categories - under 16; 16 and over. In addition, North Tyneside Homes are sponsoring two further categories – for the best photo in each age group by someone living in one of their properties.

The best photograph within each category will be chosen by a panel of judges and featured on a set of postcards available at local libraries.

All entries will also be showcased on the council’s website.The closing date is 4pm on January 31, 2009.

Photographs can be emailed to: competition@northtyneside.gov.uk

Carols around the Christmas Tree - Backworth Village Hall.

Prints should be sent to Winter Snaps Competition, Marketing and Communications, North Tyneside Council, Quadrant, Silverlink North, Cobalt Business Park, North Tyneside, NE27 0BY.

Friday, December 26

The photograph must have been taken in North Tyneside during 2008/09.

Saturday, December 20

Backworth Colliery Band performs a selection of traditional favourites. From 6pm to 7pm.

For more details, phone 01670 790 412

Woodlawn Christmas Pudding Fun Run - the Links,Whitley Bay.

A great way to lose those festive pounds.

The 3.5 mile run is supported by North Shields Poly. Starts at 10.30am – all competitors get a free Christmas pudding! Entry fee: adults £6, under-16s £3.

For more details, contact Woodlawn School - 200 8729

Friday, December 26 Boxing Day Swim

Join the North Sea Volunteer Lifeguards for their annual dip.

Meet at HQ on lower promenade,Whitley Bay. Registration 10am, swim 10.30am to noon.

Email: boxingday@nsvl.org for more details.

Thursday, January 1

Your entry should include your name, age, address and telephone number. It must also include a brief description of what the photograph shows.

All digital entries should be in JPEG format.When using a digital camera, we suggest you have your camera set to the highest possible quality setting.

The same applies to using a mobile phone camera. However, it is advised that you use a phone with a camera above five megapixels.

Prints must be of a high quality, preferably an 8”x6” print. They cannot be returned.We cannot accept slides or negatives.

Monkseaton Morris Men the Ship Inn, Monkseaton. (noon)

Come along and support the Morris Men for what has become a real North Tyneside tradition.

For more details: www.monkseatonmorrismen.co.uk

Thursday, January 1

New Year’s Day Dip - Whitley Bay

Join the members of the Panama Swimming Club for their annual North Sea dip! Meet at 10.30am, swim at 11am.

Email: info@panamaswimmingclub.co.uk

All information correct at time of going to print.

Opening times for council premises, including customer service centres, leisure centres and libraries, are subject to change during Christmas and New Year.

Please check with individual centres for revised opening times.

35

We’re dreaming of a white Christmas and a GREEN New Year!

From Monday, January 5 until Friday, January 16, the council will be recycling old Christmas cards and trees – and here’s how you can help.

We will be collecting Christmas cards from all schools, customer service centres, libraries, community centres and the Royal Quays tourist information centre.

And you can drop off your Christmas tree at the following collection points:

Car park adjacent to scout hut at Briardene Park,Whitley Bay.

Foxhunters car park, Shields Road, Whitley Bay. Household waste recycling site, Wallsend Road, North Shields.

The council’s Killingworth site – Harvey Combe entrance off Station Road.

Please ring Envirolink –

0845 2000 103 – for opening times after Christmas.

36

Upclose • December 2008

Project provides a As winter arrives, keeping warm and cutting energy costs is a top priority for all residents.

And Warm Zone – a partnership between the council and a government-backed scheme – is helping people to save energy and tackle ‘fuel poverty’ (when households spend more than 10 per cent of their income on fuel for heating, hot water, cooking, lighting and electrical appliances).

The project is planning to visit every household in the borough and can provide help in various ways.

Free cavity wall and loft insulation is being offered where the following criteria are met:

A member of the household is over 60 The occupants are claiming certain qualifying benefits After assessment, you are deemed to be spending more than

10 per cent of your household income heating your home

You live in a council property There is a dependant child under five living in the house.

However, those who don’t meet these criteria can still take advantage of a subsidised scheme - paying from just £99 for loft and/or cavity wall insulation.

The team can also offer the latest energy efficiency measures, such as low-energy light bulbs or expert and impartial advice on saving energy.

If you want to know more about the scheme, contact North Tyneside’s Warm Zone team on either 223 4199 or 223 4197.

Residents struggling with the cost of heating might find they are entitled to extra cash.

The Warm Zone project is offering residents a service to help them claim benefits they are entitled to – and in the first 12 months, North Tyneside residents are £500,000 better off.

Among those benefiting is Susan Faller (above) of Royal Quays. She had cavity wall and loft insulation added to her home free of charge.

The scheme also helped Susan, who suffers from arthritis of the spine, to claim disability living allowance, which she didn’t realise she was entitled to.

“It’s made a real difference to me,” she said.“The additional cavity wall insulation and loft insulation mean the house is always warm and is helping keep me mobile.

“And finding out about how I could claim the extra benefit was just fantastic. I feel in top form now.”

Warm Zone Director Alan Milburn said:“A warmer home costing less to heat, added to additional income, is a win-win situation for the client.

“All we want to do is help as many households as possible.That’s what we are here for!”

Did you know?

A satisfactory level of warmth is generally accepted to be 21°C in the living room and 18°C in other rooms.

37

Boost for North Bank

Plans to regenerate the North Bank of the Tyne – and revitalise Wallsend town centre with a university presence – have taken a major step forward with the appointment of consultants to produce a masterplan.

International property and regeneration expert GVA Grimley has been selected by the North Bank of the Tyne Project Board - a partnership bringing together North Tyneside Council, Newcastle City Council, One NorthEast and English Partnerships, to lead on this ambitious regeneration strategy.

The blueprint produced will guide the development of the 600-hectare site, stretching from the Walker Riverside Industrial Park in Newcastle to the Bull Ring Dock in North Shields.

This includes making recommendations on the future use of the former Swan Hunter shipyard site and the regeneration of Wallsend town centre, with a university presence at the centre.

38

A priority for the project is to provide increased training and employment

Upclose • December 2008

opportunities for residents, particularly for young people in the area.

“All partners are committed to delivering on our shared vision of revitalising the North Bank of the Tyne,” said elected mayor John Harrison, who has led on the project, initiated by the closure of Swan Hunter.

“Together we want to create a thriving area of growth, of continued regional importance for marine and other employment development, with the education and skills so vital to our region at its core, supporting the sustainability of local communities, particularly Wallsend.“

The GVA Grimley team will build on the findings of the White,Young Green scoping study, which recommended the swathe of land along the North Bank of the Tyne has significant potential to grow the region’s marinerelated industries, which are already at the forefront of marine technology.

It is expected GVA Grimley will review all the existing planning blueprints for land in the area to create a single framework for delivery. Priorities include ensuring improved accessibility

and transport opportunities linking the riverside and adjacent neighbourhoods.

Consultation with the local communities and key stakeholders – including businesses and landowners – will be an important part of the project.

Gerry Hughes, of GVA North Tyneside, said:“To produce a strategy for such an important part of North Tyneside, and indeed the North East region, is a fantastic opportunity. It is not every day that you get the chance to set a regeneration strategy for 600 hectares on one of the most iconic waterfronts in the world.”

Ed Rowley, Acting Director of Regeneration at One NorthEast, said: “The North Bank of the Tyne has massive redevelopment potential and will be one of the most significant and exciting regeneration schemes seen in this region.

“We believe the site will become one of the region’s leading locations for industry and education and the appointment of GVA Grimley is a significant step towards realising this potential.”

Work completed on

Regeneration

Irvin Building

The regeneration of North Shields Fish Quay has reached a pivotal point with completion of the restoration of one of the town’s most historic buildings.

The Irvin Building dates back almost 100 years and was previously a ship’s chandler’s business that was key to the economy of the local area.

It faced dereliction until six years ago when it was spot listed. It is the first key building to be rescued in the Townscape Heritage Initiative scheme that started in 2007.

English Partnerships, the Heritage Lottery Fund and North Tyneside Council have grant-aided the present conversion of the Irvin.

Gentoo Ventures acquired the Grade Two listed building last year and has

now converted the large warehouse into a range of apartments, offices and a restaurant.

Andrew Jones, head of property for Gentoo Ventures, said:“The opportunity to breathe life back into such a historically prominent building was something we relished.The Irvin building is of huge local interest with a great heritage.”

However, the Irvin Building is just one aspect of the successful regeneration programme being delivered by the council and its partners.

The aim is to deliver a vibrant area for businesses, residents and tourists.

At the centre of the heritage-led regeneration scheme is the ongoing archaeological work at Clifford’s Fort, which has recently had a section of the

counter-scarp wall revealed with the assistance of funds from the English Heritage Conservation Area Regeneration Scheme.

New interpretation boards are to be added to help visitors understand the monument and the Fish Quay’s rich history.

Scheduled monument consent has been granted for the creation of public space within the fort, this includes re-interpreting the original fort buildings, within the paving.This work will proceed on completion of the conversion of the Quay Master’s office and old Barrack Building, to office accommodation.

This will complement the success of the restoration of Vita House,Working above the shops project, and the Smokehouse that also provided accommodation for businesses.

39

Make

your life

work Are you a lone parent looking for flexible work?

Are you claiming incapacity benefit?

Do you lack the skills to find the job you want?

Start 2 Earn can help find a job for you 0191 200 7198 www.northtyneside.gov.uk

Suggest a housing site Residents are being invited to join landowners and developers in suggesting potential sites for new homes.

The sites, along with those already identified by the council during its assessment of available land, will then be subject to a programme of engagement to decide which should be included in new 15-year plans.

North Tyneside is currently drafting its Local Development Documents, which will replace the current Unitary Plan and provide the planning blueprint for the borough up to 2022/2023.

As well as existing sites, the council has to provide 4,500 new homes over 15 years to support the government’s policies for the region and its economy, as set out in the Regional Spatial Strategy.

Each site will have to be considered against a range of issues, including road access, public transport, local services and existing use.

Anyone wishing to suggest a possible site can either email: planning.policy@northtyneside.gov.uk or write to: Planning Policy, North Tyneside Council, Quadrant,The Silverlink North, Cobalt Business Park, North Tyneside, NE27 0BY. Meanwhile, the council has been recognised nationally for its success in delivering successful housing that complements strong economic growth, record new business start-ups and employment levels above national average.

In July, it was granted national Housing Growth Point status by the government, entitling the borough to a share of ÂŁ97m to help tackle local infrastructure problems, unlock sites for new housing and enhance the local environment.

Construction, repairs and maintenance The council is setting up new arrangements for its construction, repairs and maintenance service.

It will be working with a private sector partner to improve the service and the new partnership will build, repair and maintain council houses, schools and public buildings.

North Tyneside has sent a questionnaire to all tenants and leaseholders to establish their priorities for the service.

Using the best modern working practices, the new partnership will be able to take on more work and achieve better value for money.

Existing staff will become employees of the new company and their employment and pension rights will remain in place.

The trade unions are fully involved and supportive of the new scheme.

The council is currently talking to the final two short-listed bidders - Kier Group and a consortium involving Keepmoat and Enterprise - before making a decision early next year.

The new service should be in place during the summer of 2009.

41

Raising the flag for the

Year of Sp

It’s usually the location for debates and decisions but the council chamber featured skipping and singing when it hosted the Year of Sport launch.

The event featured a demonstration by national skipping champions, the Blue and Whites. Cullercoats Primary School performed a dance routine and showed their fitness on rowing machines.

42

Upclose • December 2008

Hazlewood Choir, made up of pupils from Hazlewood Community Primary School, performed a song for the guests.

The Year of Sport will feature around 100 events for people to take part in.

It will also recognise the borough’s unsung sporting heroes and provide a helping hand to talented athletes.

Afterwards, elected mayor John Harrison raised a special flag outside Quadrant to launch North Tyneside’s Year of Sport.

“Sport plays an important role in the lives of many people. As well as being fun, it can also contribute to a healthy lifestyle,” he said.

“Our commitment to sport can be seen by an investment worth around £30m in leisure facilities across the borough, including Tynemouth Pool,The Lakeside Centre,Whitley Bay Leisure Pool and Wallsend Pool.

“The Year of Sport aims to encourage as many people as possible to get involved in a wide variety of activities and events.”

Talented sports performers grants scheme Grants of up to £250 are available for all sports performers (aged over eight) who live or compete for a club in the borough, at regional level or above.

Applications are accepted throughout the year with awards being made quarterly.

Panel deadline dates: Wednesday, December 24 2008 Tuesday, March 24 2009 Wednesday, June 24 2009 Thursday, September 24 2009 Thursday, December 24 2009

Application forms are available from Sports Development on 643 7447 or email sportsdevelopment@northtyneside.gov.uk You can also apply online at: www.northtyneside.gov.uk/leisure

ort

Celebrating our

unsung heroes North Tyneside’s top sports personalities will be honoured at a special ceremony in March.

As well as showcasing talented performers, the awards aim to celebrate the work of coaches, officials and volunteers.

The council will host the inaugural Sports Personality Awards and are currently inviting nominations (deadline - January 31) for the following awards:

Sports personality of the year Disabled sports personality Junior merit awards Senior team Junior team Sport coach Junior sport volunteer Senior sport volunteer Services to sport

Applications are available from Sports Development on 643 7447, or email sportsdevelopment@northtyneside.gov.uk You can also apply online at www.northtyneside.gov.uk/leisure

During the Year of Sport, each month’s events reflect a particular theme. January is ‘determination’ and features the Carlton Badminton Championships at The Parks sports centre in North Shields.

Social and recreational players from North Tyneside are invited to take part in the championship, which takes place on January 18 and 19. For more details on how to enter, contact the Sports Development unit on 643 7447.

For more information about the Year of Sport, visit www.northtyneside.gov.uk

43

Domestic ’ n o D Abuse One in three women will suffer some form of physical or emotional abuse at the hands of a partner or family member during their lifetime.

And men, as well as women, can find themselves at risk. In 90 per cent of domestic violence cases, children are in the same or next room during a violent attack and the damage to a child can be complex and far-reaching.

North Tyneside Council is supporting the International Day of the Elimination of Violence Against Women on Tuesday, November 25.

Wear a white ribbon, available free from a number of council buildings across the borough, to show your support.The ribbon symbolises hope for a world where women and children can live free from violence in the home.

44

Don’t ignore the warning signs

Have you experienced any of the following from your partner, ex-partner or a family member?

Being belittled, criticised or put down Being stopped from seeing family and friends Not being allowed to have money or other essentials Violence or threats of violence Being told what to do or what to wear Threats to hurt your children or family Intimidation Being pressured into sex Being blamed for their anger

You are not alone, you are not to blame

If you have been abused, you may feel trapped. You may have been threatened with more violence if you try to leave or your abuser may be threatening self-harm.You may fear you won’t be believed, as your partner is outwardly charming in front of other people, or you might feel the abuse is somehow your own fault.

Make the first step

You have the right to live free from abuse and the threat of violence.

There are services to support you, whatever your situation, and you do not need to leave your home. You can get help with finding somewhere safe and secure to live, accessing benefits and financial support, and support with any legal processes.

Contact us

The panel on the right shows the numbers you can call if you think you might need help.You can also contact domestic abuse co-ordinator Lesley Pyle on 200 6247 or email lesley.pyle@northtyneside.gov.uk, for a copy of the North Tyneside Domestic Abuse Directory, which is packed with useful advice and telephone numbers.

The North Tyneside Domestic Abuse Partnership brings together a range of agencies that provide services for those affected by domestic violence. It is committed to enhancing the protection, support and justice for victims and their children, as well as working on prevention and intervention with those responsible for the abuse.

t i e r o n g i ’t Cathy’s story

Cathy, 28, and Mark, 32, seemed the perfect couple.

The view from the inside was a very different story.

Mark was a funny and sociable man but had always had ‘a bit of a temper’; his family often made a joke about how easily he could blow his top. At first Cathy could deal with it, until he turned it onto her.

When Cathy was three months pregnant and starting to show a bump, Mark regularly told her she was fat.

When Cathy was six months pregnant, Mark threw a plate of food at her because it wasn’t cooked to his liking.

When Cathy left work to become a full-time mother, Mark didn’t let her have any of ‘his’ money and Cathy had to ask for everything she spent.When she argued back and threatened to leave Mark, he told her he loved her, that he couldn’t live without her and reminded her that no one else would have her.

She believed him and eventually gave up fighting back.

Cathy felt trapped. She had no money, nowhere else to live, a baby, and a horrible feeling that it was all somehow her fault.

She eventually plucked up the courage to call North Tyneside Women’s Aid. For the first time, she felt understood. The trained staff helped her come to terms with her situation, and spoke to her about her options. She eventually plucked up the courage to leave and now lives safely with her son. She is relaxed and happy, and is slowly returning to the bright and confident woman she used to be.

Names have been changed to protect identities

North Tyneside Women’s Aid

251 3305 Avenues

200 8590 Victim Support

257 9079 SAINT

293 1921 Acorns

200 6302 Norcare

261 2228 Northumbria Police Domestic Abuse Helpline

0800 066 5555

Don’t suffer in silence

45

Sporting stars

back campaign

Rugby star Jonny Wilkinson and soccer legend Malcolm Macdonald have joined the campaign to save Seaton Delaval Hall.

“We can’t thank people enough for the support they have shown,” said Liz. “It’s great to see everybody in the region rallying round to save the hall.

Every donation, no matter how small, really does help.”

The pair are among thousands of people across the region who are backing the National Trust’s bid to preserve the hall – described as a forgotten gem of British architecture - for the nation.

Designed in 1719, Seaton Delaval Hall, near Seaton Sluice, was the final masterpiece of Sir John Vanbrugh, who had earlier designed Castle Howard and Blenheim Palace.

More than £6m must be raised by January to save the hall from being sold privately and possibly turned into a hotel or golf club.

Liz Fisher, area manager for the National Trust, said:“We are leaving no stone unturned when it comes to fund-raising opportunities.”

An appeal has gone out to the trust’s 3.5 million members; specialist teams have applied to grant-making bodies for funding and local communities are rallying round to stage fund-raising events.

These have included sponsored cycle rides, family fun days and art auctions.

46

Upclose • December 2008

More than 25 leading architects have called for the hall to be saved, describing the building as ‘a landmark of the English Baroque.’

If the campaign is successful, the trust is keen to see the hall and 450 acres of gardens and parkland become the hub of the community. It believes the number of visitors could reach 50,000 a year within five years, with spin-off benefits for businesses in the region.

Suggestions include a heritage and arts centre; a base for education and learning or even a visitor attraction such as the Alnwick Garden.

How you can help

From barbeques to bungeejumping, and from karaoke to cake-baking, there are dozens of ways you can raise money to help save Seaton Delaval Hall.

The National Trust has a downloadable fundraising pack, which is full of handy tips to make your event a complete success.

Visit: www.nationaltrust.org.uk You can also contact Iain Miles on 01670 773 939 for a community fundraising pack.

Cheque donations should be made out to the National Trust and sent to Seaton Delaval Hall Campaign, the National Trust, PO Box 39,Warrington WA5 7BR.

Changes to

e g d a B Blue Scheme

Changes to the Blue Badge scheme are being introduced from December 1.

Following a review of the scheme, which provides parking concessions for the severely disabled, the Department for Transport has issued new guidelines to local councils.

They take account not only how far an individual can walk but also the manner and time it takes to walk up to 50 metres.

Other changes being introduced

by North Tyneside include automatic approval for children under two who need specialist equipment to move around.

The council will automatically renew a Blue Badge if an applicant is over 80 and provide a fast-track service to terminally-ill applicants who would benefit from a Blue Badge in their last weeks of life.

Application forms and more information about the changes are available from the customer services centres at the White Swan Centre, Killingworth; Unicorn House, North Shields; Park House,Wallsend and Victoria Terrace,Whitley Bay.

You can also download an application form from the council website: www.northtyneside.gov.uk

Parking restrictions in force Motorists who ignore parking restrictions outside schools now face a £70 fine.

The council has been given the go-ahead to make the yellow ‘keep clear’ markings outside schools compulsory and enforceable.

The restrictions came into force from the beginning of the school

term in September although an amnesty period was introduced to enable parents to be told about the new rules.

Motorists who ignore the restrictions will be fined £70, reducing to £35 if paid within 14 days.

Cllr Norma Redfearn, cabinet member for Children,Young

People and Learning, said: “The amnesty period has now run out and we will issue fines to anyone who continues to park in the ‘keep clear’ zones.”

The move helps to fulfil one of the council’s pledges in its 5-50500 campaign – to tackle bad driving and parking outside schools in the borough.

47

Carnegie Clubs

Weight management scheme for children Children in North Tyneside who are overweight or obese can benefit from a free weight-management programme.

The sessions, for children under 11 and their parents, are called Carnegie Clubs and have been developed by North Tyneside Primary Care Trust and the council in partnership with Carnegie Weight Management - experts in childhood obesity.

The clubs will help children like Lauren English, aged nine. Mum Maureen used to find shopping for school uniforms a nightmare as Lauren needed large sizes that could only be found in teenage departments.

Now it’s a different story - after changing to a healthy diet and getting regular exercise, Lauren (left) has lost weight and fits into average size clothes for her age.

“When we bought Lauren’s uniform last year we had to get a bigger size that would fit someone far older,” said Maureen. “This year, we were able to go to the children’s department and find exactly what we wanted.”

Lauren, a pupil at Goathland Primary School, went to see her GP last December with a chest infection and was told her body mass index was high.

“We were warned she could end up with heart disease and all sorts of health problems, so we decided to get some help to do something about it,” said Maureen.

“It was like a wake-up call and it was her choice – she was old enough to

48

Upclose • December 2008

know what she was doing. She stopped eating sweets, and we started to buy fruit and vegetables, try different snacks and have a banana or apple instead of crisps.”

Lauren also started taking more exercise and, along with her 10-year-old brother, enjoys using exercise equipment in the garden.

“The weight has come off slowly but steadily and she has much more confidence and is far happier now,” said Maureen. “In fact, it’s changed the way we all eat.”

Jan Ogle, lead public health nurse for childhood obesity, said: “Lauren has done really well and has helped the whole family change to a healthier lifestyle.

“There’s lots of help available and Lauren has already signed up to join our new Carnegie Clubs.They’re great fun with a variety of activities on offer to help children and their families become fit, healthy and happy.”

Cllr Norma Redfearn, cabinet member for Children,Young People and Learning, said:“We want our young people to be fit and healthy and go on to achieve their full potential. By providing early intervention through this scheme, we can help give our young people the best possible start in life.”

The next 12-week programme will start in January and is currently seeking interested families who would like help and support to lead a healthier lifestyle.

To register for a place, or for more information, please contact: Jan Ogle (programme co-ordinator) on 07990 513 739 or Diane Legg (programme administrator) on (0191) 643 7454.

Have your say make a difference Five thousand people in North Tyneside are being asked what they think of their area and local public services.

The aim of the postal survey is to improve the quality of life for residents and provide better services.

The 5,000, who were selected at random, have been invited to fill in a questionnaire – with a minimum of 1,100 responses needed by December 19.

Fact-finding: The aim of the survey is to find out what people think about public services, including those provided by the council.

If you have received a questionnaire but haven’t replied, please take the opportunity to have your say.

It doesn’t matter if you’ve only just moved into the area or don’t pay council tax. It’s important that everyone’s views are heard.

The survey covers various topics, including local decision-making; getting involved; respect and consideration; and community safety.

The findings will be sent to the government, which will compare how different local authority areas are performing.

This information will then help public services such as the council, police, health and fire services to understand how to provide better services for local people.

Results from the survey will also allow people to compare their area with other parts of the country.

All replies will be treated in confidence and stored securely. If you have any questions about the survey, you can either contact the Ipsos MORI helpline on FREEPHONE 0808 238 5402 or email: having.your.say@ipsos-mori.com

You can also call Noreen Mulhern at North Tyneside Council on 643 5625.

e-policing news NORTHUMBRIA POLICE

Receive news from your local neighbourhood policing team direct to your mailbox.

We’ll send you information about our latest initiatives and useful crime prevention advice as well as how you can get in touch with your neighbourhood policing team.

Free online registration Visit www.northumbria.police.uk Enter your postcode in the “where I live” section, this will take you to the North Tyneside area pages. You will then be given the option to register for your free e-policing newsletter.

To contact your neighbourhood policing team directly call: 03456 043 043 ext 69191

49

50

Upclose • December 2008

Annual Report 2007/08

Commitment to residents: Chief executive Andrew Kerr (left) and elected mayor John Harrison.

Financial stability is the key to high-quality services

Dear Resident,

We have great pleasure in presenting to you North Tyneside Council’s annual report for 2007/08.

We are committed to ensuring that we keep you not only better informed but also better engaged with the council.

Over the next seven pages, this annual report gives you important information on the income we receive and the services we provide.

However, we realise that in order to fully engage with you we need to do more than just provide you with information. And that is why we will be running public events in December and January that will provide you with the opportunity to discuss the information in more detail and give us feedback on our plans.

We believe true engagement is a two-way process which is why we would encourage you to attend one of

the events if you possibly can. Details are included on page 61. We look forward to seeing you there.

As we have said many times, achieving and maintaining financial stability is a key objective of the council. Over the last three years, we have made good that objective. We are now better placed than we have ever been; we have improved the way we plan our spending through a fully costed 10-year spending plan directly linked to priorities.

As everybody knows, these are difficult economic times. As a council, we have a key role to ensure we provide as much protection for our residents as possible and that we maintain the high quality cost-effective services you have become used to. Our financial stability means we are well placed to do that.

This has been a great year for the council. We have been recognised as one of the fastest-improving councils in the country; we have received more than £100m to improve

accommodation for our older residents; been selected to be at the forefront of government spending on new schools, potentially worth up to £100m, and received numerous grants and initiatives that have contributed to the services we provide.

As well as celebrating the progress we have made, we also recognise the need for even more improvements. These include better engagement and communication with you; more help for our older people; cleaner streets; less crime; investments in schools; more activities for our young people and more value for every penny you spend.

Our vision, planning and delivery is based on sound financial management.

We have come a long way already and we have exciting plans that we believe will take us further – towards becoming the best local authority in the country.

John Harrison, elected mayor Andrew Kerr, chief executive

51

Highlights of the year The council plans its work around five major themes.These draw on our vision for the borough in 2030 which was agreed with residents and partners, such as the police, last year:

52

Create positive futures for children and young people – Improve their education, health and social care and develop a sense of engagement

Improve well-being – Encourage healthy lifestyles and a good quality of life

Regenerate our borough – Create a prosperous borough and build for the future Strengthen our communities – Create strong, sustainable communities that can live together

Increase organisational effectiveness – Put the customer first and deliver high quality, cost-effective services.

Upclose • December 2008

Create positive futures for children and young people

All Children and Families services are rated as at least ‘good’ by inspectors.

Ofsted inspections in October 2007 demonstrated ‘excellent’ Fostering Service provision, a ‘good’ Adoption Service and ‘good’ for Private Fostering arrangements.

We’re investing in new schools and children’s buildings across the borough.

A new special school, Beacon Hill, and three new children’s centres have opened.Work has started on the new building for Monkseaton High School and the Building Schools for the Future programme will fund the new build or substantial refurbishment of another five secondary schools.

Two skills and enterprise centres are now open, enabling young people to develop the skills that employers need.

Eventually, every area of the borough will have at least one skills and

enterprise centre. We’ve also progressed plans for a ‘multiversity’ in Wallsend, which will deliver high-quality higher education within the borough.

We’re developing 28 public play areas and an adventure playground. Four new playsites have already been built, with children and young people contributing to their design.The playsite at Whitley Park won a Local Government News award and was praised for considering the needs of children and the local community.

We had another record year for GCSE results, with our best results ever. Our exam results are above the national average at every Key Stage. Attendance in our schools continues to be better than the national average and permanent exclusion rates are currently zero.

Our Fuel 4 Kids programme was successfully piloted and will be rolled out to all primary schools, offering all primary school children free breakfast and fruit.

Annual Report 2007/08

Improve well-being

Life expectancy in North Tyneside has improved again. A man living in North Tyneside can now expect to live 3 years longer than a man living here 10 years ago and a woman 1.6 years longer.

Our new customer service centres bring together a range of council and partner services under one roof, giving customers easier access with longer opening hours. Customer service centres at the White Swan Centre (Killingworth), Unicorn House (North Shields) and the John Willie Sams Centre (Dudley) have all opened recently.The network of local service centres will ensure that no resident will live more than two miles away from access to council services.

completely refurbish 12 existing schemes and build a new cluster of bungalows. By engaging with users, we’ll make sure these schemes meet their needs.

It was a successful second year for the Mayor’s Well-being Fund, which received 254 applications and funded 209 individuals and organisations at a cost of £456,000. The activities funded included new wheelchairs for a ‘live at home’ scheme and the development of a community garden.

The number of people using our sport and leisure facilities has increased significantly this year, with more people taking up Ease Cards and membership of our Contours gyms.

We’re continuing our record levels of investment in adult social care. Our new contract for home care services focuses on the importance of time spent with clients, extending care slots from 15 minutes to 30 minutes where it’s needed.

We’re also increasing the quality and capacity of residential care.The Older People’s Homes for the Future project is the single biggest capital investment project in the history of the council.

Through it, we’ll build 12 new schemes,

53

Regenerate our borough

Inspectors said that Neighbourhood Regeneration in North Tyneside “. . . has a good track record of delivering significant levels of improvement and continues to reduce overall levels of deprivation in the borough.”

2007/08 saw continued expansion of business parks in North Tyneside.

Cobalt Business Park has attracted companies such as Procter and Gamble, GE Money and Fujitsu and more than half of the current total of 9,000 jobs are held by local residents.

We’re investing significant amounts of money in the physical regeneration of the borough – £274m over the last five years (£66m in 2007/08) across all Council Plan themes with £687m planned over the next 10 years.

Major capital investments include:

54

Opening of the award-winning Lakeside Centre in Killingworth

Refurbishing Whitley Bay Leisure Pool

Building a new pool and associated health/fitness provision for Wallsend

Stabilising the infrastructure of the Lighthouse tower on St. Mary’s Island New changing pavilions at Lockey Park and the Rising Sun Sports Ground

Investing £8m in the refurbishment of the Playhouse Significant investment in the refurbishment/regeneration of the Spanish City Dome

New Joint Service Centres at Shiremoor and Dudley

Building refurbishment and heritage/environmental improvements at North Shields Fish Quay

Upclose • December 2008

Whitley Park and the new skate park

A new bypass for Backworth and Shiremoor

Replacing Blue House Bridge on the Coast Road

Strengthen our communities

North Tyneside is still one of the safest areas to live, compared with similar parts of the country.We’ve continued to reduce crime, with total crime down by 33.4 per cent from 2003/4 to 2007/8 and we remain the lowest crime area in Tyne and Wear.

We’ve begun work to ensure that by 2010, every neighbourhood will have a neighbourhood agreement. A Decent Neighbourhoods Standard will set out service delivery standards and neighbourhood charters will say what the council and key partner organisations will do to deliver against the priorities agreed with the neighbourhood, and what responsibilities will fall to local communities.

Between 2004/05 and 2010/11, we’re investing about £170m in improving council houses, with more than £27m of that spent in 2007/08. Our biggest investment in council housing for 30 years will ensure all our housing meets the Decent Homes Standard by 2010.

We’ve set up a new Sustainable Development Unit to drive our approach to the environment.We’ve set targets to reduce carbon emissions across the borough by 11 per cent by 2011; we’re analysing our own carbon footprint and use of natural resources and are developing plans to reduce our environmental impact.

We’ve launched our ‘5-50-500’ environmental campaign, which includes carrying out energy efficiency audits on five of our buildings. In 2008/09, we’ll develop links between our work on sustainability with that of our partners.

Through Warm Zone, the council is committed to visiting every home in the borough to assess its energy efficiency. Our residents’ survey suggested not everyone was happy with our current recycling arrangements, so we’re replacing the black box with a new wheeled recycling bin with a lid.This year, for the first time ever, we halted the increase in the overall amount of waste produced in North Tyneside and recycling rates continued to rise.

Increase organisational effectiveness

We’re improving accommodation for our staff as well as our customers.The council moved to Quadrant, our new corporate headquarters at Cobalt Business Park, in December 2007.The decision to move to Quadrant was taken on the basis of the 25-year cost of alternative accommodation options.

We achieved the efficiency savings target set by the Department for Communities and Local Government

Annual Report 2007/08 with savings totalling £3.7m during the 2007/08 financial year. Over the past three years, efficiencies totalling £11.2m have been achieved. None of the savings resulted in a reduced service to the public. Our Annual Accounts are available in a wide variety of formats to meet local user needs.

Our Community Cohesion Strategy will help us engage with all communities of interest and identity and give their views appropriate weight in decision making.We also have a programme in place to ensure we deliver on our commitment to equalities and diversity.

As we want to make it easier for residents to get information about the services we deliver, we are able to provide our documents in alternative formats including audiotape, large print and other languages – please contact Marketing and Communications on (0191) 643 5080.

What the inspectors said In 2007/08, inspectors assessed North Tyneside Council as three-star and improving strongly - a significant improvement from the previous year’s two-star and improving adequately rating. Only 25 other councils were rated as improving strongly.

The inspectors said that:

Adult social care services have improved significantly Health outcomes are improving and crime has fallen

Services for children are improving, with GCSE results now the best in the region and above national averages Benefits services remain excellent

There has been investment in cultural facilities and improvements in environmental services Regeneration schemes are establishing new businesses, learning and employment opportunities The housing service has the highest improvement nationally.

These assessments confirm that we are improving the quality of life for the residents of North Tyneside.The inspectors also identified areas in need of improvement, including diversity and equality. Progress on these areas is continuing.

55

Revenue Expenditure

Revenue Expenditure is spending on the day-to-day running expenses of the council. It includes expenses such as salaries and wages, heating, lighting, rent, rates and stationery.

Income & Expenditure Account for the year ending 31 March 2008

Net cost of service by Council Plan theme - (£000’s) Total £166,628,000 £15,071

Court & Probation Services

Cultural, Environment & Planning Services Children & Education Services

Highways, Roads & Transport Services

£000’s 2,868 382

44,322 43,792 5,825

55,596

HRA Services

-1,098

Corporate & Democratic Core

Non Distributed costs Net Cost of Service Precepts and Levies

Interest Received & Investment Income Interest Payable & Similar Charges

Appropriations and other Internal Accounting

3,906 5,374 5,661

166,628

12,046 -5,757

16,136

7,507

Net Operating Expenditure

196,560

Council Tax

-76,686

Financed by:

Revenue Support Grant

-11,426

Net General Fund Deficit

39,689

Non Domestic Rates

Other Accounting Treatments

Net Increase in General Fund Balance for the Year

Upclose • December 2008

Create positive futures for children & young people Improve wellbeing

Regenerate our borough

Strengthen our communities

Increase organisational effectiveness

Corporate

£59,011

Adult Social Care

Housing Services

£7,861

Central Services

£41, 064

£37,960

The income & expenditure account below represents the cost of running council services between April 2007 and March 2008, identifying where the money came from to finance these costs.

56

£5,661

-68,759 -41,033 -1,344

Net cost of services is the cost of the services provided by the council e.g. schools, waste collection, social care etc. after taking account of any income or grants received.

Net operating expenditure is the amount that is left to be funded after taking account of our contribution to the Passenger Transport Authority, Environment Agency,Tyne Port Health Authority and Northumbria Sea Fisheries, along with interest paid and received and other costs related to capital expenditure.

This is the amount which needs to be funded from either Council Tax, National Non Domestic Rates or Government Grants.

The Financed by elements show the sources of funding that are used to pay for the expenditure.

The Net Increase in General Fund Balances for the year is the increase in the balances held by schools as at March 31, 2008.

Full explanations of the terms used can be obtained from the Statement of Accounts . A copy of the accounts is available on the Council’s website or on request.

Annual Report 2007/08 Capital Expenditure

Capital expenditure generally is money spent by the council on purchasing, improving and upgrading assets such as council houses and other buildings.

The council and its residents receive the benefit from this expenditure over a long period of time. The following table outlines the capital expenditure during 2007/08.

Key achievements include:

Opening of the Lakeside Centre Opening of Beacon Hill School Opening of West Moor community facilities Opening of Lockey Park changing facilities Continued school improvements Design work for Monkseaton High School Improvements to Blue House Bridge and Burn Closes Bridge Children’s Centre programme Review of office accommodation Major investment towards the Decent Homes Standard of £27m.

Capital expenditure by Council Plan theme - (£000’s) Total £78,422,000 £15,328

£18,379

£1,067

£12,706

£30,381 Sources of capital funding (£000’s) £876 £16,684

£55

£9.034 £14,671 £60

£5,875 £25,251

£5,916

Create positive futures for Children & Young People

Improve wellbeing

Regenerate our borough

Strengthen our communities Increase organisational effectiveness

Government grants

Capital grants and contributons

Reserves and contributions Embarked receipts

Direct revenue funding

Unsupported( Prudential) borrowing

Supported borrowing and capital receipts Finance lease

Other

Annual Report feedback North Tyneside Council is continually aiming to improve its services. As part of this process, we would like your views on how useful this year’s Annual Report has been.

Please spare a few minutes to provide your comments. In particular, we are interested in your views on the following questions: Send your comments to Jon Ritchie, Corporate Finance Manager, by Friday, December 19.

Email: jon.ritchie@northtyneside.gov.uk Phone: (0191) 643 5749 Post: Quadrant, The Silverlink North, Cobalt Business Park, North Tyneside, NE27 0BY.

1 Did you find the Annual Report useful?

2 Is the level of detail in the Annual Report: Too much About right

Yes

No

Needs more

3 Is the balance of words, numbers and graphics appropriate?

Yes

No

4 If your answer to Q3 was no, what would you like to see changed? Please add any other comments about the Annual Report. (Please use extra paper if needed.)

57

Summary Balance Sheet - What we own and what we owe Fixed assets and other long term assets

are assets which have value to the £000’s As at March 2008 Council for more than one year e.g. land, buildings and equipment Fixed and other long term assets 1,168,455 Money owed to the council includes 76,707 Cash in Bank debtors and payments made in Money owed to the Council 33,565 advance Money owed by the Council Money owed by the Council -406,489 includes Other short term assets 1,453 long and short term borrowing, trade creditors and income in advance Pension Fund Deficit -175,363 The Non Distributable Reserve is a Council Net Worth 698,328 reserve earmarked for specific Financed by: accounting treatments which is not available to fund general -50,927 expenditure.

Distributable Reserves Non Distributable Reserve -829,279 Pension and Equal Pay Reserve Housing Revenue Acount 181,878

The housing Revenue Account is a for Council Fixed assets and other long-termstatewment, assets are assetshousing, whichwhich includes expenditure such as the have value to the council for morerepairs thanandone year, such as maintenance of council land, buildings and equipment. houses, as wellas recording income such as rents . It is a legal requirement to keep this expenditure /income in a Money owed to the council includes debtors seperate account. and

payments made in advance.

Housing Revenue Account - Income & Expenditure (£000’s) £21,077

Capital Costs £12,238

Supervision & Management Repairs & Maintenance

£10,752

Other Costs

£3,460

-£5,129

Other Income

-£40,727

-50000

The costs and income relating to the authoritiy’s Counci lhousing provision includes longinand short-term are shown the table opposite:

Money owed by the council borrowing, trade creditors and income in advance.

The Non Distributable Reserve is a reserve earmarked for specific accounting treatments which is not available to fund general expenditure.

-40000

Council House Rents

-30000

-20000

-10000

0

10000

20000

30000

Fixed and other long term assets 1,168,455 Cash in Bank 76,707 Money owed to the Council 33,565 Money owed by the Council -406,489 Oter short term assets 1,453 The Housing Pension Fund DeficitRevenue Account is a statement, for council -175,363 Council Net Worth 698,328 housing, Financed by: which includes expenditure such as the repairs Distributable Reserves -50,927 and maintenance of council houses, as well as recording Non Distributable Reserves -829,279 income as Reserve rents. It is a legal requirement to keep this Pension and such Equal Pay 181,878

Housing Revenue Acount

expenditure /income in a separate account.

The costs and income relating to the authoritiy’s council housing provision are shown in the table above:

Financial review

The following is my personal statement, in my role as the council’s Chief Finance Officer, to describe some of the key points on the council’s stewardship of public funds. The importance of our financial stewardship is reflected in Council Plan Objective 5.1 (and the Mayoral Priority 1), which is to manage our resources to provide value to the organisation and the community.

Financial Performance: The58revenue budget has been Upclose • December 2008 monitored closely during the financial year and spent on target for the year, after a net contribution to reserves. The General Fund Balance, excluding schools, remained unchanged at £6.476m and schools’ balances were increased by £1.344m to £4.968m.

Council Housing: The council charges rent on the 15,718 homes that it owns. The council is required by law to account for all of its income and expenditure relating to those dwellings in a separate account, called the Housing Revenue Account (HRA). At March 31, 2008, the balance on the HRA was £3.252m.

Capital Expenditure: Capital expenditure is money spent on the purchasing, upgrading or improving of assets such as buildings, information technology equipment and roads. Capital expenditure differs from day-to-day expenditure as the council

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Upclose • December 2008

receives the benefit from the assets for longer than one year.

It also includes expenditure on structural changes to the council, where we have express permission from central government to account for spend as capital expenditure.

During 2007/08, we spent a total of £78.422m, of which £28.862m was on housing.

Chief Finance Officer’s Statement: The council’s Statement of Accounts was prepared in accordance with statutory/regulatory timetables, relevant accounting and reporting standards and the council’s agreed accounting policies. The figures in this summary were originally compiled having regard to proper accounting practice, but for the purpose of this summary some modifications have been made to provide more meaningful information.

The Audit Commission has audited the Statement of Accounts and agreed that they present fairly the council’s financial position for 2007/08.

A full copy of these accounts is available on request and is also on the council’s website. Please contact (0191) 643 5724 for further details.

Fiona Rooney CPFA, Quadrant, The Silverlink North, Cobalt Business Park, North Tyneside, NE27 0BY

STAR Awards It’s your chance to name a star Do you know a council employee, or team, who provides a great service?

Perhaps they care for you in your home or cut the grass on your estate. They may work at the local library or deal with your planning inquiry.

Each year, the council holds its Star Awards evening to reward staff for their hard work and commitment. Managers and employees nominate their colleagues in various categories.

The council wants local residents to be involved in deciding which member of staff or team should win the Community Award. This category rewards employees for providing an excellent service and showing their commitment to the council’s customers.

Community Award Name of person/team Their job title and service area Your name Your addess Your telephone number Your email address Why do you think this person or team deserves an award?

(Please use extra paper if you need to) When giving your reasons, please think about: ● ● ●

How they go that little bit extra to provide a great service How they show their commitment to providing the best possible service How they have a positive effect on how you feel about council services

We would like you to nominate someone for the Community Award, telling us why they provide a first class service and how they make your experience of council services a better one.

A panel of judges will look at the nominations and choose three to go to the awards evening in February, when the winner will be announced.

Pictured above: Last year’s winner, Kendal Fox warden at Clifton Court sheltered housing unit, West Moor.

Please return by December 5 to Joyce Taylor, Recognition Co-ordinator, HR Unit, 3rd floor, Quadrant, Silverlink North, Cobalt Business Park, North Tyneside, NE27 0BY. If you have any queries, please ring 643 5060 or email: star.awards@northtyneside.gov.uk

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Work with us and help us achieve our goals

Council vacancies

School crossing patrol officers

Parking attendants

We are committed to transforming the way we deliver services, work with our partners and relate to local communities.

£11,577 - £11,907 pa pro rata, various hours.

Ref no: DE000103 You will assist people to cross the road at prescribed points. Holidays cannot be taken during the school term.

£14,882 - £15,842 pa 37hpw, permanent Ref no: DS000321 You will undertake street enforcement duties. Training will be provided, allowing you to use computers, digital cameras and hand-held notice processing equipment.

We have a range of jobs to suit people with varying skills and experience and are looking for staff who will help us to achieve our goals.

£11,577 - £11,907 pa pro rata, various hours and locations.

Ref no: DE000843 You will provide a clean working environment. Full training will be given.

These posts are ‘open’ posts and do not have a closing date. Reference numbers preceded with DE require an enhanced disclosure from the Criminal Records Bureau, DS requires a standard disclosure.

Cleaners

You can apply online at www.sector1.net or www.northtyneside.gov.uk You can also obtain an application form by phone (0845 2000 101), minicom (0191 219 2440) or email: recruitment@northtyneside.gov.uk Please quote relevant reference number.

FREE Workshops and advice for anyone thinking about starting a business •

Does being your own boss appeal to you, but not sure about a business idea?

Then our Self Employment Exploration workshop is for you.

•

Got an idea but not sure how to take it forward or what skills are needed?

Then why not try our Starting Your Own Business workshop?

•

Got an idea and just need to know how to get your business going?

Then our How to Start in Business course of 5 sessions is for you.

We run regular workshops in venues local to you, there is no need to travel outside of North Tyneside and they may even be in your local community centre. We also have a team of advisors who can provide free one to one advice and support on how to start your business.

For more information and workshop dates contact Danielle on 0191 428 3319 or e-mail starting@tedco.org www.tedco.org

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Upclose • December 2008

TEDCO

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Ever wondered what the council is doing where you live?

North Tyneside Council will be running a series of public events across the borough in December and January as part of the Council Plan and budget engagement process.

Come and talk to the chief executive and his senior team about the council’s plans and how the money is spent.

This is your opportunity to hear about our plans and have your say.

Coming soon

Refreshments will be available at all events.

The dates are:

North East South West North West South East

December 16 January 6 January 8 January 14

Venues will be confirmed closer to the time. For more information and to book your place, call 643 7242, email: areas@northtyneside.gov.uk or visit www.northtyneside.gov.uk

North East - includes Whitley Bay, Monkseaton, Shiremoor and Backworth.

South West - includes Wallsend, Willington Quay, Battle Hill and Howdon.

North West - includes Killingworth, Longbenton, Holystone, Seaton Burn, Dudley and Wideopen.

South East - includes North Shields, Cullercoats, Tynemouth and East Howdon.

New DigiTV service Imagine being able to check what’s on in North Tyneside or report an abandoned car while watching TV? Well, soon you’ll be able to, thanks to a new service being provided by the council.

Looking Local is a digital channel through which you can find and use local government services.

It will allow you to request services, report incidents or search for local and national information on subjects such as healthcare, education, transport or community facilities.

Future issues of Up Close will keep you informed about this exciting new project and when it will be available to local residents.

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*Bottled water or medium cold dispensed drink. Free Sub must be of equal or lesser price.

Free Sub not available with double meat, extra cheese, bacon or any other extras.

Limited time only at participating stores. No substitutions allowed. ©2008 Doctor’s Associates Inc. SUBWAY® is a registered trademark of Doctor’s Associates Inc.

Great shopping Great brands Great value for Christmas

win

We've got Christmas all wrapped up with a cracking competition to win £250 in vouchers to spend on your perfect presents at Royal Quays.

With up to 60 per cent off big brand names, Royal Quays is the place to be for great gift ideas this Christmas.

Enjoy high street fashion and homewares from Marks & Spencer and Next while Body Shop’s naturally-inspired skin and hair care products make perfect presents.

For those with designer names in mind, Brand Fusion is the place to visit for Ted Baker, Berghaus and Lacoste. The new Killer Brands store offers a wide range of leading labels including Bench, Lipsy, Kappa, Helly Hansen and New Balance.

And if sport is your thing, the Nike, Puma, Reebok and Fila stores have everything from trainers to tracksuits.

Puma will also be unveiling an exclusive new store at Royal Quays on November 24. The store will be open for a fortnight only, selling footwear and clothing which can’t be bought anywhere else!

Carphone Warehouse has all the latest mobile technology and Le Creuset offers budding chefs the chance to get their hands on the latest kitchenware. Once you’ve shopped, Costa coffee, café Thorntons and the new Subway offer a welcome break.

There are 800 free car parking spaces, its open seven days a week and from November 27, Royal Quays will be open weekdays until 8pm.

If that’s not all, the Royal Quays clearance sale starts Boxing Day!

Terms and conditions: Closing date for entries: December 15, 2008. Open to North Tyneside residents only. One entry per person. The winner will be the first all-correct entry drawn at random after the closing date. The prize is vouchers to the value of £250. No cash alternatives available. The winner will be notified by telephone after the draw has taken place and must be prepared to take part in post-competition publicity. The editor’s decision is final.

£250 For your chance to win, simply answer the following questions (all answers can be found within the magazine): 1 When does the new Puma store open at Royal Quays?

2 What colour is the new recycling bin, which will be delivered to residents during 2009?

3 What is the council's emergency contact number?

Completed entries should be marked Up Close competition and sent to Communications Team, North TynesideCouncil, Quadrant, Silverlink North, Cobalt Business Park, North Tyneside, NE27 0BY

Please include full address and daytime phone number.

The winner of the October competition is Mrs Joanne Scorer of Holystone, who wins a champagne meal for four at Aspire, in Tynemouth.

late night shopping until 8pm monday to friday 27th nov - 23rd dec

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Royal Qu

gave to me...

late night shopping

new Sample store Open 2 weeks only th 24th Nov - 7 Dec

until 8pm monday to friday rd 27th nov - 23 dec

rapped up w ll a s a m st ri h c s Royal Quays ha vember, opping from 27th No ght sh on offer and late ni up to 60% off with great brands ct present, all with rfe pe e th r fo s ea id great there are loads of

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free parking nal Ferry Terminal, Next to the Internatio . follow the Ferry Signs

entre.co.uk www.royalquaysoutletc