Employee Opinion Survey 2021 Your thoughts will help us shape the way we do things in the future Every Voice Counts! Your Line Managers are looking at your feedback and will let you know what we plan to do to make the scores even better next year
77%
77%
75%
Employee engagement Up 4% (DPDHL 91%)
Leadership Up 3% (DPDHL 89%)
Team Up 3% (DPDHL 89%)
71%
68%
80%
77%
68%
81%
Common DNA Employer of Choice Up 7%
Common DNA Provider of Choice Up 9%
Common DNA Investor of Choice Up 5%
Future & Strategy Up 7%
Digitalisation Up 10%
Values Up 3%
The top three comments you agreed with ... EMPLOYEE ENGAGEMENT?
“I am passionate about contributing to the success of my company.”
EMPLOYEE ENGAGEMENT
“Where I work, we are accountable for our actions and decisions.”
VALUES
“My company promotes diversity and an
“This year’s Employee Opinion Survey top-line results have been excellent across the board with a 91% response rate. Overall, DHL Parcel UK has increased scores in all KPIs compared to 2020. This is an incredible achievement, something of which you and your team should be very proud. The top four increases are: • Digitalisation – up by 10% • Provider of Choice – up by 9% • Future & Strategy/Employer of Choice – both up by 7%. We are definitely heading in the right direction but the Executive Board is now thinking – where do we go next? After all, EOS is all about continuous improvement. Managers are sharing the results of your department/site and once Peak is over the business of action planning begins. The focus for 2022 action plans will be First Choice, Customer Feedback and Colleague Care. Watch out for a newsletter early in the New Year with more details.” Sarah Maddox, Vice President – HR
inclusive environment where employees feel accepted regardless of gender, race, religion, disability, ethnicity, national origin, sexual orientation, age or any other characteristic protected in law.”
… and the bottom three most of you didn’t PROVIDER OF CHOICE
“Where I work, we regularly use customer feedback to improve our services and processes.”
DIGITALISATION
“I have the support needed to take advantage of digitalisation.”
PROVIDER OF CHOICE
“Where I work, we constantly apply First Choice tools to drive continuous improvement and quality.”
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