Aircraft IT MRO v3 1 March-April 2014

V3.1 • MARCH/APRIL 2014

HOW YOU USE YOUR DATA DOCUMENT MANAGEMENT

Who is adopting new standards and how are they fitting in

However collected, data improves performance on all fronts LEVERAGING CHANGE

If you’re going to upgrade, upgrade everything

White Paper: Flatirons Solutions, 2MoRO Solutions, Holocentric Case Study: National Airways Corporation Vendor Job Card: 2MoRO Solutions PLUS… How I see IT, News, Upcoming and Past Webinars, MRO Software Directory

04 NEWS

There’s always a lot going on with Aircraft MRO IT which has to deliver ever more in the age of the connected aircraft.

MRO IT managers can follow developments on www.aircraftit.com/MRO and here in the Aircraft IT MRO e-journal.

Editor’s comment

18 CASE STUDY: STEPPING UP WITH MRO SOFTWARE

MRO IT is about the latest technologies and solutions leveraging value from the whole fleet, all the time The first flight of the Boeing 737 MAX in 2017 will mark a significant aviation milestone. First flown in 1967, this is no ‘legacy’ aircraft: the 737 MAX will illustrate that new technology efficiency and established reliable success are far from mutually exclusive ideas. I mention this because ability to span several generations of technological enhancement matters in commercial aviation as it is and as it is likely to become.

Given the high cost of development, it is likely that future new designs will need to adapt to changing requirements and possibilities over a production cycle spanning many decades.

Also, given the purchase price of new aircraft, owners (airlines and lessors) will want to apply whatever technologies and processes can best ensure a long and productive life for their investment. Most of these technologies and processes will be Aircraft IT or use IT for their effectiveness.

There is an article in this issue from an airline using an engineering upgrade requirement to leverage a whole lot more IT capability which will serve for many years to come. There’s also an article on the latest information exchange standards, making documentation more useful and easier to use… and, at the same time, better able to manage engineering, technology and IT changes emerging in future years. Efficient use of aircraft is a key to business success for airlines; so the article on using data culled from experience to better plan maintenance and forecast wear offers real value. Finally, an article on leveraging business value from an unavoidable process: compliance generates lots of useful information; so use it profitably.

As always, you’ll learn what makes a key software vendor tick plus How Michael Denis sees IT. All wrapped with useful news and information from your sector.

The Aircraft IT live demonstration webinars allow readers to research the software package most appropriate for their needs and access past webinars with more focus than ever while, of course, future webinars are open for every reader who registers.

Technology and IT solutions will continue to amaze us but they will have to be able to benefit existing as well as new designs and processes to be economically acceptable to the market. At Aircraft IT MRO we aim to keep you up to date on new ideas as well as the latest developments in established ideas and designs that work.

Aircraft IT MRO: what you need to know about what works in your world.

Ed Haskey CLICK HERE: Send your feedback and suggestions to AircraftIT MRO AircraftIT MRO is published bi-monthly and is an affiliate of Aircraft Commerce and part of the AviationNextGen Ltd group. The entire contents within this publication © Copyright 2014 AviationNextGen Ltd an independent publication and not affiliated with any of the IT vendors or suppliers. Content may not be reproduced without the strict written agreement of the publisher.

The views and opinions expressed in this publication are the views of the authors and do not necessarily reflect the views or policies of their companies or of the publisher. The publisher does not guarantee the source, originality, accuracy, completeness or reliability of any statement, information, data, finding, interpretation, advice, opinion, or view presented.

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Ed Haskey ed.haskey@aircraftit.com +44 1273 454 235 www.aircraftIT.com John Hancock john@aircraftit.com Dean Cook deancook@magazineproduction.com

Rob Vogel, Senior Manager, National Airways Corporation When National Airways Corporation (NAC) decided on a system, it had to achieve much more than a simple engineering upgrade: read how the change was managed.

21 VENDOR JOB CARD: 2MoRO SOLUTIONS

Pierre Dagois reveals the principles and ethos which have made 2MoRO Solutions the success it is today In this Job Card, Pierre Dagois, Chief Executive Officer of 2MoRO Solutions explains the philosophy and practice on which 2MoRO has built its IT and business achievements

22 UPCOMING LIVE MRO SOFTWARE DEMONSTRATION WEBINARS

A preview of live MRO software demonstration webinars featuring AD Software on 20th February 2014 and Volartec on 6th March 2014.

24 WHITE PAPER: EARLY ADOPTERS

David Boyer, VP of Aerospace Operations, and Tim Larson, Global Product Manager at Flatirons Solutions This final article looks at how organizations in the civil aviation ecosystem are adopting best practices to support iSpec 2200 and S1000D information exchange standards to accommodate both existing and new-generation fleets.

29 COLUMN: HOW I SEE IT

Michael Denis looks at the predictions for 2014 Who would have thought it? Michael Denis offers his as usually well-informed and succinct predictions for the year ahead and they include some interesting thought provokers for MRO IT executives.

30 WHITE PAPER: USING DATA TO IMPROVE MRO SCHEDULE MANAGEMENT

A. Ben Zakour, Research and Development Engineer, 2MoRO Solutions Applying intelligence and real in-service data to maintenance planning and wear/failure forecasting can make MRO more efficient and more effective.

34 PAST WEBINARS: KNOWLEDGE TRANSFER AND ACCESS FOR INDUSTRY EXPERTS

View Video Recordings of our Past Live MRO Software Demonstration Webinars. See full information and view video recordings of past Live MRO Software Demos, including: Lufthansa Technik AG, 2MoRO Solutions, AeroSoft Systems, Aircraft Data Systems (ADS).

36 WHITE PAPER: STRONGER WHEN TACKLED TOGETHER

Geoff Zuber, Director, Holocentric It’s all too easy to see regulatory compliance as a burden on the business when, in fact it can be leveraged and arranged to deliver a range of real business benefits.

38 EVENT PREVIEW: AIRLINE & AEROSPACE MRO AND OPERATIONS IT CONFERENCE 43 MRO SOFTWARE DIRECTORY

A detailed look at the world’s leading MRO IT systems.

4 | NEWS | AIRCRAFT IT MRO | MARCH/APRIL 2014

New helicopter engineering clients for 2MoRO’s Aero One® while Aero-Webb® gains much sought-after SAP certification

AERO ONE® (BY 2MoRO SOLUTIONS) HAS BEEN CHOSEN BY EUROCOPTER MALAYSIA FOR THE MANAGEMENT OF THE PART 145 ACTIVITIES

2MoRO was proud to announce that after a competition and proof of concept, in early December 2013 EUROCOPTER Malaysia signed for Aero One® to complete its Information System and manage its Part 145 business. Aero One® will complete SAP® Business One, the world proven ERP for small and medium size companies so as to offer to EUROCOPTER Malaysia one unique information system to manage all its activities.

This choice demonstrates once again the relevance of the solution ‘SAP® Business One + Aero One®’ to meet the needs of subsidiaries of large groups or small and medium-sized aircraft operators or repair centers. Indeed, these companies are looking for an easy-to-use information system to establish and maintain. They want to avoid having to manage data consistency between financial systems, inventory system, maintenance system, billing system, flight operations system... all these features are now possible in a single system based on a single database. This greatly facilitates the management of the company that can rely on reports and dashboards based on reliable, comprehensive and accurate data.

Available today in five languages (English, Spanish, Russian, French and Portuguese) and already operated in more than 15 countries, Aero One® is delivered by a worldwide network of partners that leverage SAP’s global knowledge to provide local service and support.

AERO ONE® (BY 2MoRO) HAS BEEN CHOSEN BY EUROCOPTER KAZAKHSTAN ENGINEERING

IN less than two months following the EUROCOPTER Malaysia deal (see above), at the beginning of February 2014 a second AIRBUS HELICOPTER subsidiary selected 2MoRO and its software Aero One® to manage their Maintenance activities.

EUROCOPTER KAZAKHSTAN ENGINEERING signed with Aero One® to complete their Information System and manage their Part 145 business.

Aero One® will enhance SAP® Business One and also 1C®, Russian business software. EUROCOPTER KAZAKHSTAN ENGINEERING will take advantage of an integrated information system to manage all its activities (assembly and MRO) with a solution available both in English and in Russian.

“Our Aero One® Customers are very satisfied with working with our local partners in their own language. It is easier for all the team to implement the solution and manage the legal and fiscal concerns in the future information system. Our Aero One® consultants are in charge of the MRO expertise and they help our partners to perform the best implementation for our customers.

This collaboration between local consultants and our aviation software experts is one of the key success factors for an efficient and optimized implementation of the new information system of our customers. In the small and medium sized companies, there are very few people dedicated to information systems, they are mainly focused on their main business and they can’t spend too much time to implement new software” said Mr. David Ferrier, Business Development Director at 2MoRO.

AERO-WEBB® (BY 2MoRO) NEW RELEASE 6.0 CERTIFIED BY SAP®

IT was at the end of December 2013 that 2MoRO proudly announced that its Aero-Webb® web software suite 6.0, dedicated to the optimization of maintenance activities (fleet tracking, configuration control, inspection and decision making, planning, and execution of maintenance tasks) has successfully passed the certification test JAVA-EE-NW 7.3 provided by SAP® and, therefore, received the ‘SAP Certified - Powered by SAP NetWeaver’ logo.

SAP® is the leading ERP (Entreprise Resource Planning) software provider and thousands of Aviation companies in the world are using its standard functionalities. This certification confirms that all the rules and good development practices established by SAP® were followed to ensure both a standardized integration of Aero-Webb® with SAP® and an optimum use of the SAP® NetWeaver Web server.

Aero-Webb® was designed to complete this ERP with standard and useroriented MRO functionalities. This new certification illustrates 2MoRO’s commitments to the SAP® Aviation community. SAP® users can now take advantage of the latest Aero-Webb® off-the-shelf modules rather than spending time and money to complete SAP® by developing specific additional functionalities or complex interfaces with other MRO software. The AeroWebb® connectivity cockpit also enables the connection with numerous other Information Systems (MIS, Flight Schedules, ERP, PLM) and is helpful for data migration phases. For all these reasons, certain customers have chosen AeroWebb® even if they are not using the SAP® ERP.

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EVOLVE

The world of aviation maintenance is evolving. Maintenance organizations looking to maintain their competitive edge and safeguard their future need adaptable maintenance software. With its unparalleled commitment to quality and innovation, Mxi Technologies delivers industry-leading software that lets you keep pace.

Don’t just react to changes in the aviation industry.

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MARCH/APRIL 2014 | AIRCRAFT IT MRO | NEWS | 5

The successful implementation of Quality & Safety Management System module by ACS SUCCESSFUL implementation of the Quality & Safety Management System module in Airline Control Software’s program Version 1.1 was announced in early November 2013. This module involves all quality and safety aviation aspects required by EASA. It is an opportunity for companies which haven’t regulated their SMS aspects yet, to do so in a professional way with Airline Control Software.

SAMCO Aircraft Maintenance goes live with Wings Software from ADT SAMCO Aircraft Maintenance successfully went live at the end of December 2013 with Wings Software for both MRO and CAMO operations from Applied Database Technology (ADT).

eMan Provider AviIT Expands Business Development Team ON 5 February 2014, AviIT Ltd announced that Ian Cooke has joined its eMan Business Development Team. Ian brings many years of technical sales experience and has most recently been working with aircraft operators across the globe to enhance their passenger cabin experience. In his new role, Ian will focus on ensuring that the eMan document management and distribution solution is presented to the widest possible market.

“We significantly expanded our eMan development activities over the last 18 months to increase both its functionality and general market appeal. Enhanced support for mobile platforms and subscription management capabilities are just a couple of examples that have generated considerable interest,” noted Kevin Clark, Chief Operating Officer of AviIT. “eMan has already established a committed user base and Ian has joined us at a time when the solution has never been more rounded. We offer both enterprise deployment and a hosted, managed service solution with the latter accounting for the bulk of recent implementations.”

Ian Cooke, Business Development Manager, is equally enthusiastic. “eMan is a straightforward proposition. Delivery of technical documents to users wherever they are, on a wide range of platforms thereby greatly simplifying a complex yet critical part of the maintenance process. It can comfortably co-exist with the existing MRO systems and can operate on current IT infrastructure or even be hosted externally by AviIT. It quickly delivers real benefits, which makes for a very exciting sales proposition.”

AIR TRANSPORT SERVICES GROUP INC. SELECTS FLEETCYCLE® LINE MANAGER AND E-LOGBOOK SOLUTIONS

EMPOWERMX announced, in early September 2013, a cloud based software-subscription agreement with Air Transport Services Group, Inc. (ATSG), a leading provider of aircraft leasing, air cargo transportation, and related services. With the signing of this agreement, ATSG’s subsidiary airlines, ABX Air, Inc (ABX), and Air transport International, Inc (ATI) will separately employ FleetCycle® Execution Suite - Line Manager (FCXL) and Electronic LogBook (FCELB) products as complementary aircraft-maintenance tools to enhance their extensive domestic and foreign aviation services.

“Having both of ATSG’s airline subsidiaries join the FleetCycle® customer family is a momentous event for our business,” commented EmpowerMX President and CEO Dinakara Nagalla. “We look forward to supporting the ATSG airlines and their leadership team’s quest to optimize production efficiencies, minimize operating costs, and increase the on-time reliability of its Boeing 757 and 767 aircraft fleets.”

Air Transport Services Group, Inc. is a leading provider of air cargo transportation and related services to domestic and foreign air carriers and other companies that outsource their air cargo lift requirements. Through its principal subsidiaries, including two airlines with separate and distinct U.S. FAA Part 121 Air Carrier certificates, ATSG provides air cargo lift, aircraft leasing, aircraft maintenance services, and airport ground services.

“We fully expect our decision to partner with EmpowerMX will help us solidify our industryleading position,” said Joe Hete, ATSG President and Chief Executive Officer. “We also expect our new FleetCycle® tools will allow us to keep our expanding fleet of aircraft assets in the air longer and working overtime for our logistics customers.”

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6 | NEWS | AIRCRAFT IT MRO | MARCH/APRIL 2014

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New customers and significant developments further establish RAAS from Aviation InterTec Services (AIS) AVIATION ISLAND CHOOSES RAAS BY AVIATION INTERTEC SERVICES (AIS)

GET MORE FROM YOUR MAINTENANCE SYSTEM GET RAAS Next-generation browser-based M&E solutions for the evolving maintenance organization.

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aviationintertec.com

AVIATION Island of Palma de Mallorca, Spain, chose RAAS as its primary aviation maintenance and engineering system solution in support of provision of CAMO services to its airline customers, it was announced at the end of November 2013. Aviation Island is an aviation consultation services company that, among other things, provides contract EASA Continuing Airworthiness Maintenance Organization (CAMO) management services to a number of its airline customers.

Highly experienced aviation maintenance systems solution users, Aviation Island key personnel sought-out an aviation maintenance management system product that would not only provide best-in-class inspection program management facilities but also an application deployment model and pricing scheme that would scale with their business and related customer demand. Aviation Island plan to employ RAAS to support CAMO services for airline customers operating narrow-body and regional aircraft types.

Aviation Island Managing Director, Kico Cerdo, explained, “RAAS was found to have all tools required to perform the airworthiness control of commercial aircraft and a clear spirit of continuously improving the user experience. We trust that RAAS will become one of the references in the crowded maintenance software market.” Aviation InterTec Services Director of Operations, Eric Hansen, added, “Kico and the team at Aviation Island have taken us in a new and exciting direction, and through continued partnership we expect to break new ground in the CAMO services provision model”.

NAV CANADA CHOOSES RAAS

AT the beginning of December 2013, shortly after the Aviation Island announcement, it was also announced that Canadian federal airspace regulatory agency Navigation Canada had chosen RAAS as its preferred aviation maintenance and engineering system solution, in support of its specialized fleet of CRJ and DHC8 aircraft.

Facing the increasing challenges of providing proof of compliance while supporting a robust continuing airworthiness program, Nav Canada undertook the search for a suitable replacement aviation maintenance and engineering system with a feature set diverse enough to satisfy Nav Canada’s unique requirements.

After considering a range of competing products RAAS was chosen not only for its broad array of functions but also because of its very modern hosted cloud application delivery model, which ensures quick system

implementation as well as easy distribution of the system solution across the primary enterprise while also providing access to contract third-party maintenance providers.

Nav Canada PRM Paul Wood commented, “AIS approach to development of hosted cloud solutions for the enterprise aviation operation is in-line with both our functional and operational requirements. After comparing a range of systems our decision to proceed with RAAS became obvious”.

ACAS EXTENDS RAAS USE

AVIATION InterTec Services customer Atlantic Coast Aircraft Services (ACAS) has chosen RAAS for deployment of paperless procedures within their maintenance organization. Following the early December 2013 announcement, ACAS will take advantage of existing RAAS features that enable paperless operation including work assignment, electronic signature and maintenance release to the job, job-task or job-task-step level.

Additionally, ACAS, key in trial testing the RAAS EFB/ EML iPad app, will employ the app to facilitate electronic maintenance logs on the aircraft, including defect reporting, defect closure, defect deferral and O&M procedure sign off.

Bill Yeager, ACAS Chief Operating Officer, commented, “ACAS selected RAAS system due to its modern and extensible technology. RAAS was the only system which offered the flexibility necessary to allow ACAS to pursue a completely paperless maintenance documentation infrastructure”. Aviation InterTec Services Director of Operations, Eric Hansen, said, “Over the past one and a half years ACAS have helped to prove many of our paperless processes as well as worked with us to expand paperless capability. The decision to pursue formal FAA approval of paperless procedures as well as the electronic maintenance log (EML) iPad app in the cockpit suggests trust in AIS delivery capacity”.

AIS EXPANDS LABOR TRACKING FACILITIES FOR RAAS

FOR labor data capture on the production-floor, AIS announced in early February 2014 that it has improved data collection facilities to offer a specialized web based user interface that allows scan-in and scan-out data collection from either dedicated shop-floor scan stations, tablets or user smart phones. Activation of this utility not only empowers personnel to record their own labor into RAAS but also exposes a set of production analysis features that are able to evaluate and raise the alarm on labor burn rates and budgetary constraints.

MARCH/APRIL 2014 | AIRCRAFT IT MRO | NEWS | 7

A new face and new orders for maintenance solution keep Boeing looking to a strong future BOEING named Ted Colbert chief information officer and vice president of the company’s Information Technology organization in early November 2013.

Formerly vice president of the Boeing Information Technology Infrastructure organization, Colbert replaces Kim Hammonds, who is leaving the company. (Full appointment details in Aircraft IT Operations V2.5 Winter 2013).

BOEING AND NORWEGIAN AIR SHUTTLE TO DEPLOY MAINTENANCE APPLICATIONS FOR IPAD

BOEING announced in mid-December 2013 that Norwegian Air Shuttle has signed an agreement to implement Boeing’s new suite of mobile maintenance applications to enhance productivity and efficiency in Norwegian’s line maintenance operations. With these applications available on iPad devices, Norwegian maintenance technicians will have real-time, mobile access to technical manuals, part numbers and parts inventory availability, maintenance history and other information needed to support time-critical maintenance tasks. Two-way collaboration capabilities will also enable Norwegian technicians to rapidly share documents, photos and other relevant information needed in maintenance troubleshooting to support operations decisions and improve maintenance turn times.

“Norwegian clearly recognizes the value in efficiencies gained by putting real-time information in the hands of their maintenance crews at the airplane,” said John Maggiore, director of Fleet and Maintenance Solutions, Boeing Digital Aviation.”

Norwegian plans to deploy the products to support their Boeing 737 Classic and Next-Generation 737 fleet in early 2014. The applications will be integrated with Norwegian’s back-end maintenance planning system, enabling seamless access to parts inventory listings, maintenance records and other information.

“These integrated iPad applications from Boeing will give our maintenance technicians instant access to critical maintenance information when they need it most, which will help us meet our customers’ high expectations for on-time performance,” said Geir Steiro, Technical Director of Norwegian’s Maintenance and Engineering division.

BOEING AND FLYDUBAI SIGN AGREEMENT FOR MOBILE MAINTENANCE SOLUTIONS

AT the MRO Middle East conference in early February 2014, Boeing announced that flydubai had signed

an agreement to implement Boeing’s suite of mobile maintenance applications. The airline will deploy Maintenance Turn Time, Toolbox Mobile Library and Toolbox Mobile Parts – solutions that provide real-time access to the information technicians need to quickly resolve maintenance issues. As a cooperative partner, flydubai worked closely with Boeing to finalize the functionality and operability of the mobile maintenance products, which will be integrated with the airline’s maintenance planning systems.

“Coordinating maintenance information across the airline is essential for our current and future operations as we continue to expand our 737 fleet,” said Dave Lewis, flydubai head of engineering. “To do this effectively, our engineers require instant access to information to support faster aircraft maintenance turn times, providing a greater level of confidence that we will continue to meet our quick-turn schedules.” flydubai is positioning itself for significant fleet growth.

In January, Boeing and flydubai finalized an order first announced at the Dubai Airshow for 75 737 MAX 8s, 11 additional Next-Generation 737-800s and purchase rights for 25 more MAXs, representing the largest single-aisle airplane order in the Middle East for Boeing.

“Our team worked closely with flydubai to identify their specific maintenance operations challenges and discovered that the transit time involved with engineers going back and forth between the airplane and the maintenance base to retrieve information could be optimized,” said John Maggiore, director of Fleet and Maintenance Solutions, Boeing Digital Aviation. “This integrated and streamlined mobile access to information at the airplane via mobile devices will enable the maintenance and engineering teams at flydubai to accommodate the high utilization rates and tight operations schedules for the fleet.”

The mobile maintenance applications provide technicians with real-time, mobile access to technical manuals, part numbers and parts inventory availability, maintenance history, and other information needed to support time-critical maintenance tasks. Two-way collaboration capabilities enable technicians to rapidly share documents, photos and other information needed to troubleshoot issues, support operations decisions and improve maintenance turn times.

“We are pleased to have the opportunity to collaborate directly with Boeing to develop these solutions to support our needs in a fast-paced and rapidly changing maintenance environment,” said Ken Gile, flydubai chief operating officer. “By making these maintenance efficiency improvements, we will be better positioned to effectively manage our operations to scale more easily and accommodate our planned fleet growth.”

180mm Trim

BOEING NAMES TED COLBERT CHIEF INFORMATION OFFICER

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For better health, it pays to see a specialist.

Boeing Airplane Health Management (AHM) provides comprehensive monitoring and analysis of airplane performance to ensure efficient maintenance operations.

Utilizing advanced analytics, AHM software anticipates and detects component failure, immediately alerting Maintenance, Operations and executive functions and recommending fact-based solutions. The result is a healthy fleet that spends less time on the ground and more time in the air. AHM, designed for the digital airline.

www.boeing.com/boeingedge/informationservices

8 | NEWS | AIRCRAFT IT MRO | MARCH/APRIL 2014

Commsoft rounds off a great year and opens the new year with a basket of deals for OASES COMMSOFT SIGNS OASES RENEWAL CONTRACT WITH NEXTJET OF SWEDEN

COMMSOFT was pleased to announce at the end of October 2013 that it had signed a new three-year contract for 15 concurrent users with NextJet, one of Sweden’s largest domestic airlines. To support its fleet of 10 SAAB 340 aircraft, Next Jet plans to migrate to the latest AMP version of OASES sometime during 2014 and will be making full use of Commsoft’s implementation support, also linking OASES with the PDC operations system interface.

Designed to combine ease of use with a technical sophistication that allows for the full integration of all maintenance and engineering functions, Commsoft’s OASES is structured in a modular format and NextJet has selected five of the module options – Core, Airworthiness, Planning, Materials and Line Maintenance Control.

Nick Godwin, MD of Commsoft, commented: “We’re delighted that NextJet has signed a new contract with us to continue, and enhance, its use of OASES. This was more than a formality and the fact that we faced genuine competition is further evidence of the real added value benefits that OASES can bring to all types of MRO operation. ” Sverre Rosmark , Director Continuing Airworthiness of NextJet noted: “We are looking forward to benefitting from the new AMP version of OASES and to working closely with Commsoft. OASES offers the right commercial and technical flexibility for NextJet’s demanding needs, supporting the tough regional marketplace in Sweden.”

COMMSOFT ADDS CARDIFF AVIATION TO THE GROWING LIST OF OASES USERS

LATER, towards the end of November 2013, Commsoft announced that Cardiff Aviation Limited had selected OASES to support its CAMO and MRO operations and has signed a five year, 10 concurrent users deal.

Founded in 2012 by senior aviation manager and entrepreneur Mario Fulgoni and Bruce Dickinson, vocalist with rock band Iron Maiden, Cardiff Aviation is a fully-approved and certificated aviation maintenance, engineering, technical services and training group based at the St Athan-Cardiff Airport Enterprise Zone in South Wales. Mr Dickinson has flown for over 7000 hours as a Boeing 757 pilot and formerly worked with Mr Fulgoni at the UK-based Astraeus Airlines.

With 132,000 square feet of fully-equipped hangar space and workshops alongside a 6000 foot ILS runway, and with parking for up to 20 narrowbodied airliners, the company is equipped to undertake almost any planned or unscheduled engineering and maintenance work and has the expertise and approvals to certify aircraft from many jurisdictions. Cardiff Aviation’s current clients include a range of national carriers and independent airlines as well as a number of aircraft leasing companies.

OASES, designed to combine ease of use with a technical sophistication that allows for the full integration of all maintenance and engineering functions, is structured in a modular format. Cardiff Aviation has opted to use Commsoft’s hosted Windows RDP environment to run the Core, Airworthiness, Planning, Production, Materials and Warranty modules.

Nick Godwin, MD of Commsoft, commented: With significant new investment and exciting plans for expansion, Cardiff Aviation looks set to have a significant impact on the aerospace industry across the South Wales region and beyond.

We’re obviously delighted that they have chosen OASES to support their CAMO and MRO operations and we’re looking forward to working closely with them

to ensure the successful implementation of the system.”

Phillip Brown, Quality Manager of Cardiff Aviation, commented: The selection process was one of the key cornerstones to the creation of Cardiff Aviation and numerous other products were reviewed. We chose OASES because it gives us the confidence that we are using a mature and efficient product and it reinforces the way we perform to achieve the high standards we expect. We are excited about this selection and looking forward to building a long term relationship”.

COMMSOFT’S OASES SYSTEM CHOSEN BY CROATIAN CAMO OPERATOR AVIOCATS

IN early December 2013, it was announced that Zagreb-based Avio Grupa D.O.O. (AvioCATS) had also selected OASES as the MRO IT system for its startup CAMO operation. AvioCATS will be using the OASES Core, Airworthiness and Planning modules using Commsoft’s hosted OASES environment in a three-year, five concurrent user deal.

Founded by Branimir Vukovic, Alen Kauzlaric and Ratimir Cular who collectively have over 45 years’ aviation engineering management experience, AvioCATS is already using OASES to support its first airline customer, Dubaibased SAFI Airways which is fast becoming the most reputable operator in Afghanistan and has a growing fleet of Airbus A319s and A320s together with a Boeing 757-200 and 767-200.

AvioCATS received its CAMO approval, ref HR.MG.034, from the Croatian Civil Aviation Agency (CCAA) in December 2013.

Nick Godwin, MD of Commsoft, commented: “We’re delighted that AvioCATS has chosen OASES. It demonstrates once again how successful we have been in configuring our OASES offer, including our hosted option, to appeal to operators and maintenance organizations of all sizes, including start-ups.”

Branimir Vukovic, co-founder of AvioCATS, noted: “Having seen OASES presentations many years ago, I was impressed by the professionalism of Commsoft staff and have since seen major new value-adding functional enhancements developed in OASES. These factors will allow us to approach the CAMO market with confidence.”

COMMSOFT SIGNS NEW OASES USER DEAL WITH NIGERIA’S ARIK AIR

LATER on, in mid-December 2013, Commsoft announced the addition of Nigerian airline, Arik Air, to the growing list of OASES users in a five year, 30 concurrent users deal. The airline will be using OASES to support the development of its internal CAMO capabilities and is likely to appoint an OASES-experienced third party contractor as an implementation partner to assist with training and other aspects of process development. The initial focus will be on Arik Air’s two Airbus A330-200s, but this will be expanded to incorporate the rest of the airline’s fleet, including Boeing 737-800s and 737-700s, as well as Bombardier CRJ-900s and Dash 8 Q400s. Arik Air also has ambitious plans to expand its fleet further with a number of new generation aircraft.

Arik Air has selected the Core, Airworthiness, Planning, Production, Materials and Warranty modules from OASES, which will run on a standalone dual server platform.

Nick Godwin, MD of Commsoft, commented: “We are delighted that Arik Air, West Africa’s leading airline, has chosen OASES for the development of their

internal CAMO operation, particularly given their ambitious plans to expand the airline’s fleet. It’s also gratifying to see the wider OASES user community involved in providing implementation support.”

Allan Fullilove, Technical Director of Arik Air, added: “Having utilized OASES with another airline many years ago, I am impressed at the latest major improvements developed by Commsoft. I believe OASES will offer major value benefits at Arik Air as we develop our technical capabilities.”

COMMSOFT RECEIVES OASES IMPLEMENTATION APPROVAL FROM MESA

MESA, the Portuguese aircraft line maintenance provider, has completed initial implementation of its OASES modules and announced the start of live operations in late December 2013. Mesa has selected the Core, Materials and Production functionality (including SFDC/WIP) modules from OASES and will be sharing the same server infrastructure as its sister company HiFly, also an OASES user.

An EASA Part 145 Maintenance Organisation, Mesa has approval, PT.145.020, for Airbus A310, A319, A320, A321, A330 and A340 aircraft plus a variety of aero engines.

Its main facilities are at Lisbon International Airport but the company also operates number of maintenance stations in diverse locations around the world in order to provide support for its customers wherever it is needed.

Nick Godwin, MD of Commsoft, commented: “We’re delighted that the implementation of Mesa’s OASES modules has gone successfully and we’re looking forward to continuing to support them in their worldwide line maintenance operations.”

COMMSOFT ACHIEVEMENTS IN 2013

2013 was a year in which international demand for Commsoft’s Open Aviation Strategic Engineering System (OASES) continued to grow.

In March, the Ukrainian charter airline, WINDROSE Airlines, signed a five year contract for the use of OASES to support its fleet of four Airbus A321 and four Airbus A320 airliners. Then July saw Falko Regional Aircraft Limited, an asset manager in the regional aircraft arena, opt for OASES to support its growing portfolio of leased aircraft. Falko began using the system immediately, within Commsoft’s hosted environment, to support its fleet of BAe146/Avro RJ aircraft.

In the same month, Airclaims, an existing Commsoft client, signed a six-month contract with Hi Fly Malta to provide CAMO support – using OASES – for one of the airline’s A340-600s.

Two major deals with existing Commsoft clients were agreed in September.

In the first, Marshall Aerospace and Defence Group, who have strong UK MoD links, signed a new 12 month, five concurrent user contract to support the planned expansion of its CAMO services. In the second deal, Blue Air AMS, the Romanian low-cost airline, signed a new five year contract for the ongoing use of OASES to maintain its fleet of Boeing 737s. As part of the deal, Commsoft’s own Bucharest-based implementation team were contracted to support Blue Air AMS in the airline’s planned migration to the latest AMP and AD/SB software.

October saw Pentastar Aviation, providers of comprehensive management services for a McDonnell Douglas MD-83 configured for a luxury business shuttle service, become the launch customer for the hosted version of Commsoft’s OASES. Pentastar, were also Commsoft’s second U.S.-based

MARCH/APRIL 2014 | AIRCRAFT IT MRO | NEWS | 9

customer. And, in the same month, Commsoft signed a new three year contract with NextJet, one of Sweden’s largest domestic airlines, to support its fleet of 10 SAAB 340 aircraft. The contract also made provision for NextJet to link with the PDC operations system interface.

Cardiff Aviation, founded in 2012 by senior aviation manager and entrepreneur Mario Fulgoni and Bruce Dickinson, vocalist with rock band Iron Maiden, selected OASES to support its CAMO and MRO operations and, in November, signed a five year, deal with Commsoft. Cardiff Aviation’s clients include a range of national carriers and independent airline companies.

December saw Commsoft add Nigerian airline, Arik Air, to its growing customer list in a five year, deal. The airline will develop its internal CAMO capabilities, using OASES to cover its fleet, including Airbus A330-200s, Boeing 737s, Bombardier CRJ-900s and Dash 8 Q400s. In the same month, Mesa, the Portuguese aircraft line maintenance provider to support a fleet of Airbus A310, A319, A320, A321, A330 and A340 aircraft, successfully implemented and commenced live OASES operations.

Deals were also concluded with three aviation technical bureaux/CAMOs, which are a prime target for Commsoft’s hosted OASES system. These included UK-based technical consultants GGAC and RTTS, together with a new Croatian CAMO, AvioCATS, which has a contract to support SAFI Airways in Afghanistan using OASES and is in discussions with other prospective clients in the Gulf Region.

Nick Godwin, MD of Commsoft, commented: “Looking back over 2013, we have good reason to be proud of our achievements. The OASES user base continued to grow as we introduced new functionality and services, so our existing clients continued to show their confidence in us by renewing and extending their contracts. We’re all set for an even more exciting 2014 and plan to announce some new technical developments”.

GGAC CHOOSE COMMSOFT’S OASES TO MAINTAIN BOEING AND AIRBUS FLEET

COMMSOFT opened 2014 with a splash in early January, signing a two year, three concurrent users contract with GGAC Aviation Consultants for the use of OASES. GGAC will be using the following OASES modules: Core, Airworthiness, Planning and Materials Management. In support of providing fleet management support for a small fleet of Boeing 737 ‘classic’ and Airbus aircraft, working both with lessors and a major European airline.

Nick Godwin, MD of Commsoft, commented: “GGAC will use OASES in a hosted environment to aid fleet remarketing and disposal. The technical and commercial flexibility offered by the hosted OASES model is well suited to CAMOs, smaller technical bureaux and appraisers, which need to provide comprehensive technical services for an affordable price. We’re delighted that past OASES users at GGAC have decided to select the system, particularly since the founders of GGAC have exciting plans for the further expansion of their business.”

Jay Gerritsen, Director of GGAC Aviation Consultants added: “GGAC is delighted to have selected OASES which meets the requirements of small fleet management and aircraft disposals. I look forward to long and close relationship with Commsoft.”

COMMSOFT WELCOMES FL TECHNICS TO ITS GROWING BASE OF OASES USERS

MAINTAINING the momentum into 2014, at the end of January, Commsoft, announced that Lithuania-based FL Technics has joined the global OASES user community having signed a five year, 20 concurrent user contract in support of the decision to start updating its existing MRO IT system.

FL Technics, a global provider of aircraft maintenance, repair and overhaul

solutions, serves customers from across Europe, the CIS and the Asia-Pacific region. An EASA Part-145, Part-M, Part-147, Part-21 certified company, as well as a Boeing GoldCare Program partner, FL Technics currently maintains a wide range of Boeing, Airbus, ATR, Embraer, Bombardier CRJ and other types of aircraft.

OASES has already been installed in a virtualized environment and an implementation team has commenced planning activities. The present contract covers use of the following OASES modules – Airworthiness, Planning and Core – which will be used initially for the Airbus A320 fleets of FL Technics’ customers. However, following the full and successful implementation of OASES, it is anticipated that the system’s use will be extended to the provision of CAMO and fleet management services for a number of other airlines in Russia, the CIS countries and beyond, including support for Boeing 737s and Bombardier CRJ-200/Challenger 850s.

Nick Godwin, MD of Commsoft, commented: “FL Technics is a significant global provider of both base and line maintenance services for a wide range of aircraft, so their decision to start implementing OASES as an alternative to their existing MRO IT system is clearly one that we’re delighted with. We have every confidence that a successful implementation process will lead to an ongoing and developing working relationship between the two companies. ” “We are constantly looking for new solutions which would help us to improve our services and processes even further. We anticipate that with the support of the OASES system we will be able to ensure even faster provision and higher quality of our CAMO solutions as well as to expand our EASA-certified services to a wider range of carriers”, added Andrius Norkevicius, COO of the Engineering and Planning Dep., FL Technics.

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growing success...

The flexible, professional MRO system

Commsoft’s OASES MRO system offers comprehensive professional functionality together with a flexible, affordable approach that understands your business’ scaleable growth needs in today’s turbulent market.

Each OASES module can be offered individually or can be integrated at the engineering centre of your business systems.

Over 50 current aviation users, including airlines and MROs, spares suppliers, CAMO, corporate and bureau operators have grown their success with us.

info@commsoft.aero +44(0)1621 817425 www.commsoft.aero

10 | NEWS | AIRCRAFT IT MRO | MARCH/APRIL 2014

New m/material online shop

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The whole fleet at your fingertips:

M/MATERIAL is the manage/m® application that offers services for placing material requests online as well as for tracing requests, returns or repair orders through all stages of processing, shipping and receiving. With each request, material and shipping documents as well as the available interchangeability information are provided. It was announced at the beginning of December 2013 that this application has been newly designed, thus setting a milestone for material purchases worldwide.

Lufthansa Technik MRO-IT solution manage/m® • Keep control • Quality assured • Airline proven

Express orders, shopping carts, watch lists– ordering screws and oxygen bottles in the same order has never been as easy and pleasant as with the newly designed manage/m® application m/material. The online shop for rotable components (LRUs) and consumables and expendables (C&E) offers enhanced features for greater user-friendliness. It is intuitive to use, working in a fashion

similar to the online storefronts of popular internet sellers.

Seamlessly integrated into the manage/m® WebSuite, the new features share a common goal: speed and transparency.

One of many technical novelties is the possibility of ordering different materials through a combined ordering process, for example, using quick and automatic upload functions of a simple Excel list. Availabilities and prices for C&E items are displayed immediately. Selected orders and their status can be monitored on the integrated “watch list”. Other functions, such as a ‘Fast Lane’, enable users to dispatch an order in just four clicks. Certificates like an EASA Form 1 and workshop reports concerning LRUs can be viewed, printed and downloaded from m/material even before the actual material arrives. Air Waybills and Proforma Invoices are also available via the new WebService.

As m/material is customizable for every client, no matter which way you choose to order, the system will automatically recognize whether the item is part of a Pool Contract. Both, the contact person at Lufthansa Technik and the customer’s contract data are held in the system.

Thus, when ordering items, the system automatically complies with a customer’s contractual framework conditions.

With this new application Lufthansa Technik has made yet another major step in the direction of oriented customer service. Lufthansa Technik’s innovative and comfortable way of submitting material requests is already in use by almost140 customers.

Ramco strengthens its hold in the Europe market with its Cloud ERP and Aviation MRO offering; Announces 5 new wins in Q3

Lufthansa Technik AG info@manage-m.com www.manage-m.com

RAMCO Systems chalked up five new wins in the third Quarter of its 2013-14 year. These, announced in mid-January 2014, include Denmark-based, DanCopter, Eagle Air in Iceland, Ellinair in Greece, Aerogulf Sola Engine Centre in Norway (the CFM56 engine MRO specialists who are part of the Bahrain-based Aero Gulf Group), and Enspec Power, a leading Electrical Engineering company in UK. DanCopter based in Denmark marks the first win resulting out of Ramco-Airbus Helicopters (previously Eurocopter) partnership which was signed during the Paris Airshow in 2013. The company which provides helicopter transportation services to Oil & Gas companies in the North Sea, Norwegian Sea, Barents Sea, and as well as for Shell in Nigeria will be implementing Ramco’s end-to-end Maintenance and Engineering (M&E) offering with pre-loaded content for fast and efficient cost capturing and tracking.

Commenting on the company’s success in the region, Mr. Virender Aggarwal, CEO, Ramco Systems, said; “We have witnessed good traction for our cloud offerings in the European sub-continent especially from Low Cost Carriers (LCCs) and Small and medium size airline operators. With no license fee, maintenance cost or additional infrastructure to procure, the cloud model has seen a quick uptake from this segment, globally. Interestingly, the Cloud mode of delivery gives them a viable alternate to traditional solutions. Also, the lean model of implementation further reduces the time involved in implementation to a great extent as visible with the success of Astra Airlines, a LCC from Greece which went live in eight-weeks.”

With a full-suite offering to address the ERP, MRO (Maintenance, Repair and Overhaul) and M&E solutions, Ramco has been addressing the needs of Airlines, Heli-operators, CAMOs (Continuing Airworthiness Management Organizations) and MROs.

manage/m® Technical Operations WebSuite

More mobility for the world

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MARCH/APRIL 2014 | AIRCRAFT IT MRO | NEWS | 11

Flatirons Solutions and AerData have teamed up for integration of electronic job cards and electronic records management FLATIRONS Solutions, provider of the TechSight/X® suite of technical information management software for the aerospace and aviation industry, has teamed with AerData, a provider of electronic records management software, to further its mission to help aircraft operators, maintenance, repair, and overhaul organizations (MROs), and original equipment manufacturers (OEMs) adopt electronic solutions for aircraft maintenance so they can reduce dependence on paper-based systems.

The agreement, announced in early December 2013, will deliver the first paperless aircraft maintenance environment through integration of TechSight/X electronic Job Cards and Visit / Work Package solution with AerData’s STREAM records management solution. By managing the entire aviation service lifecycle electronically, the paperless solution improves productivity, increases dispatch rates, reduces heavy maintenance span time, and helps to ensure real-time airworthiness compliance.

Commenting on the announcement, Mark Nieuwendijk, Managing Director AerData said, “We are delighted to announce this partnership with Flatirons Solutions. It will help our customers migrate to a unified, paperless control environment that will eliminate significant cost burdens attributable to daily technical records management and airworthiness compliance as well as end of lease processes.”

“Flatirons Solutions is committed to helping the aerospace and aviation industry implement paperless solutions for aircraft service lifecycle management,” said JD Sillion, Chief Solutions Officer for Flatirons Solutions.“ Teaming with AerData for electronic records management gives airlines and other aerospace organizations another advantage for controlling the costs of back-office processes so they can focus on doing what they do best, deliver superior passenger experiences and cargo on time.”

ifrSKEYES strengthens its positions in the military market IFRSKEYES was delighted to announce in mid-November 2013 that the SIMMAD (Structure Intégrée de maintien en condition opérationnelle des matériels aéronautiques de la défense) has notified the renewal and the extension of the four-year full support contract with the French Ministry of Defense. The French Air Force, Navy and Army have been using AMASIS as the centerpiece of ATAMS (Aircraft Technical and Airworthiness Management System) to optimize the airworthiness of their aircraft. One part of this 20-million-euro contract consists in the onsite support for the AMASIS end users (service desk, consulting and training). The other one concerns different AMASIS evolutions and developments.

The contract responds to the French Ministry of Defense’s requirements and needs in following up different fleets which are composed of 1324 different aircraft, from jet fighter to helicopter. ifrSKEYES continues to develop its business in the military market and has recently opened a new office in Bordeaux, France.

Virgin Galactic goes live with ULTRAMAIN M&E and ELB THE late November 2013 go-live for Ultramain Systems, Inc. (USI) ULTRAMAIN® v9™ software at Virgin Galactic, the world’s first spaceline company, marked a number of first-ever events for both businesses. Virgin Galactic went live on the entire ULTRAMAIN M&E/MRO product suite.

According to Mark McCausland, President of Ultramain Systems, “Virgin Galactic is on the cutting edge of aerospace technology and achievement.

Working with them has been an incredible experience. The software in use by Virgin Galactic will be an integral part of the space tourism operations.”

Virgin Galactic is the first spaceline to implement commercial grade Maintenance and Engineering software. “We are honored that our software (ULTRAMAIN M&E) is a part of that distinction,” McCausland added. The Virgin Galactic go-live constitutes several other firsts including the first operational use of an electronic logbook (ELB) on a mobile device and the first operational mobile ELB integrated with an M&E system. Virgin Galactic is also the first user of the paperless Mobile Mechanic and Mobile Inventory software.

“This is an exciting time for us,” said Justin Daugherty, Space Operations Maintenance Control Coordinator for Virgin Galactic. “ULTRAMAIN software is allowing us to operate at the highest level of visibility, safety, and compliance for our operations. In addition, with ULTRAMAIN, Virgin Galactic is leading the way in developing a paperless spaceline operations environment.”

Mark Butler, Virgin Galactic Project Manager for Spaceport America said, “Ultramain Systems is a global company that is based in New Mexico. We take pride in working with a New Mexico business that provides the best-in-class software that will be running our maintenance operations.”

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Records Management Software for Airlines, Lessors and MROs Innovative Software and Services for Aviation Netherlands | UK | Ireland | Americas www.aerdata.com info@aerdata.com

STREAMTM gives you the power and flexibility to make all your records available online to the right users at the right time

Find out why we are number #1 to some of the world’s largest Airlines and Leasing companies at www.aerdata.com/stream

12 | NEWS | AIRCRAFT IT MRO | MARCH/APRIL 2014

Semi-annual summit and two new Maintenix customers add value to Mxi Technologies’ business

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GUANGDONG-BASED START-UP SELECTS Mxi TECHNOLOGIES’ MAINTENIX SOLUTION AS ITS MRO STANDARD

– Your key technical documents delivered directly to your computer or mobile device. “eMan was a perfect fit with an intuitive user interface for both our librarian and engineering teams. By using eMan on our mobile devices our engineers benefit even more from an efficient maintenance process as part of ongoing flight operation by having all information available whenever or wherever needed.”

Markus Krüger, Head of Technical Documentation, airberlin technik

Mxi TECHNOLOGIES HOSTS AIRLINE, DEFENSE, AND OEM REPRESENTATIVES FOR Mxi EXECUTIVE SUMMIT AT the end of November 2013, Mxi Technologies hosted the semi-annual Mxi Executive Summit with leadership delegations attending from across their customer community. The event, chaired by Qantas and targeted at discussing the future of the aviation industry, establishing best practices, and identifying product strategies, gathered customer representatives from the airline, defense, and OEM industries for a two-day dialogue at Mxi corporate

For more information

Visit: www.aviit.com, call: +44 (0)1383 620922 or email: info@aviit.com AVIIT HP 0913.indd 1

Mxi® Technologies announced in late November 2013 that its Maintenix® system had been selected by a start-up operator in the People’s Republic of China as its Maintenance, Repair and Overhaul (MRO) standard. With plans to begin operations in early 2014, the operator (who requested anonymity) required a system that could be up and running quickly, and could easily scale in pace with the company’s aggressive plans to expand services and its mixed fleet of aircraft.

Maintenix software will provide the operator with a complete spectrum of advanced, automated MRO functionality that will help them meet the growing demand in the region for exceptional service quality and high safety standards. Through the software’s seamless technology infrastructure, the operator will also be able to share critical aircraft maintenance data with its partner organizations in Europe and the United States, enabling the business transparency and information accuracy they will need to compete in this market.

This latest deal for Mxi Technologies comes on the heels of a contract with another start-up operator, Japan’s Link Airs, and reflects the Maintenix software’s ongoing expansion among aviation organizations of all sizes in Asia-Pacific.

“Mxi Technologies is pleased to have yet another operator join our growing family of Maintenix success stories. Whether a small start-up or a large international operator, more and more organizations are recognizing the inherent business gains that come with using a system that can deliver on the promise of standard, lean and predictable aviation maintenance,” says Dave Seibel, Chairman and CEO, Mxi Technologies.

06/09/2013 11:17

headquarters in Ottawa.

“The executive summit allows us to gather insight into the operations and business priorities of our customers, which feeds directly into our ongoing product strategy. To be able to host a group so representative of the aviation industry and to feed that direction into our development process is an invaluable asset that has ensured Maintenix represents a truly targeted product focused on managing the business of aviation maintenance.” said Dave Curley, Senior Vice President, Sales and Marketing, Mxi Technologies.

LAN AIRLINES LIVE WITH MAINTENIX V8

FROM mid-January 2014, LAN Airlines (LAN) has gone live with a full footprint upgrade to Maintenix version 8 (v8) across the Group’s affiliate passenger and cargo carriers — a global network comprising of over 4000 end users. In addition to enabling standardization on a single MRO platform, the upgrade to Maintenix v8 supports the maintenance network in contributing to LAN’s overall vision of being recognized as one of the world’s ten best airlines.

Ruy Lotz, Technical Support Director, LAN Airlines commented; “The overall process and efficiency improvements that we have seen across our maintenance organization since our initial adoption of the Maintenix software have been significant. Throughout our engagement, Mxi has remained a trusted partner that has supported us in the continued adoption of new technologies to keep our business processes current and reflective of what is needed to succeed in the market.”

MARCH/APRIL 2014 | AIRCRAFT IT MRO | NEWS | 13

Four new customers means continued growth for TRAX! SPIRIT AIRLINES CHOOSES TRAX!

TRAX was proud to open the new year 2014 announcing Spirit Airlines as the newest addition to the family. Spirit has chosen to sign with Trax and move forward with the MRO Software Solution. Trax Maintenance software will help Spirit Airlines manage their diverse fleet with its MRO software to ensure their maintenance-related and engineering-related work and records are in impeccable shape. This will enable them to be as efficient and organized as possible.

Jose Almeida, President and CEO of TRAX USA Corp., stated; “We are very excited to welcome Spirit Airlines to the Trax family. In addition to providing Spirit with the best MRO solution and world-class customer support, we are hopeful to cultivate a strong and professional relationship with Spirit for many years to come.”

Spirit Airlines will be implementing the XI version of Trax Maintenance.

This version includes over 20 modules catering for virtually every aspect of airline maintenance. TRAX Maintenance will assist Spirit Airlines in countless ways: from Material Management and Finance to Technical Records and Reliability. Spirit Airlines will have aircraft, inventory, and maintenance activity information integrated into a single system.

FUJI DREAM AIRLINES CHOOSES TRAX!

TRAX continues to grow in the regions of Asia and was pleased to announce towards the end of January 2014 that Fuji Dream Airlines had chosen to sign with Trax MRO ERP Software. Trax software will help Fuji Dream Airlines with their daily ground, flight, and maintenance

operations across numerous locations within Japan. Trax MRO ERP software will ensure their maintenance and engineering work and records are kept in impeccable shape. This will help them to be as efficient and organized as possible.

Jose Almeida, President and CEO of TRAX USA Corp., stated, “We are excited to be part of the growth of Fuji Dream Airlines, and it is with great pleasure that we welcome them to the Trax Family. We are confident that the implementation of Trax will enable us to provide an effective and efficient maintenance solution.”

Fuji Dream Airlines will be implementing XI, the latest version of Trax Maintenance. This version includes over 20 modules to cater to virtually every aspect of aircraft maintenance. TRAX Maintenance will be able to assist Fuji Dream Airlines in countless ways. From Material Management and Finance to Technical Records and Reliability, Fuji Dream Airlines will now have aircraft, inventory, and maintenance activity information integrated into a single system.

AIGLE AZUR SELECTS TRAX

STILL towards the end of January 2014, TRAX was proud to announce that yet another European airline had joined the family. Aigle Azur had chosen to sign with TRAX whose MRO ERP software will ensure Aigle Azur’s maintenance and engineering work and records are current and controlled.

This will help the airline to be as efficient and organized as possible.

Jose Almeida, President and CEO of TRAX USA Corp., stated; “We are pleased to welcome Aigle Azur to the family. We look forward to a

successful implementation as we provide them with the best MRO ERP solution. We are confident that the signing of this contract will be beneficial for both companies’ advancement and success.”

Aigle Azur will be implementing TRAX version 11, the latest version of TRAX Maintenance. This version includes over 20 modules to cater to virtually every aspect of aircraft maintenance. TRAX Maintenance will be able to assist Aigle Azur in countless ways, from Material Management and Finance to Technical Records and Reliability. Aigle Azur will now have aircraft, inventory, and maintenance activity information integrated into one single system.

AIR DO SIGNS WITH TRAX

AT the start of February 2014, Trax announced that Air Do had chosen to join the Trax family. Trax Maintenance will help Air Do manage their fleet and will ensure that Air Do’s maintenance and engineering work and records are kept in impeccable shape. This will help them to be as efficient and organized as possible.

Jose Almeida, President and CEO of TRAX USA Corp., stated; “It is an honor to welcome Air Do to the TRAX family. We look forward to providing the best MRO solution and worldclass support to yet another client in Asia, a region that continues to allow us the opportunity to strengthen our presence.”

TRAX Maintenance will be able to assist Air Do in countless ways, from material management and finance to technical records and reliability. Air Do will now have aircraft, inventory, and maintenance activity information integrated into a single system.

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14 | NEWS | AIRCRAFT IT MRO | MARCH/APRIL 2014

There’s so much happening at Swiss-AS with AMOS LUFTHANSA FLIGHT TRAINING LIVE WITH AMOS

Swiss-AS has announced the recent go-live of Lufthansa Flight Training with AMOS. The cut-over from the legacy system was conducted successfully in mid-November 2013 at the four locations Frankfurt, Berlin, Munich and Vienna. The training provider is now maintaining about 40 Full Motion Simulators plus 10 FPT in AMOS.

LUFTHANSA CITYLINE TAKES OFF WITH AMOS

AMOS was also chosen by another member of the Lufthansa Group in late November 2013 with the signing of the contract between Lufthansa CityLine and Swiss AviationSoftware (Swiss-AS) to set AMOS as the new MRO solution for the airline.

“As part of the Lufthansa Group we are proud that more and more members of the ‘corporate family’ are switching to AMOS. Our software is considered within the airline group as a cost-saving product and we are pleased to live up to our reputation of being a software supplier delivering a high-quality product which ensures a quick return on investment,” stated Ronald Schaeuffele, CEO of Swiss-AS. Lufthansa CityLine is aiming for a lean AMOS implementation. The time line for this project is of paramount importance to ensure a smooth system migration.

“The implementation of AMOS will make our MRO operations even more efficient and flexible. It will also enable us to interact more easily with our customer airlines that already use AMOS,” said Wolfgang Diefenbach, Vice President Technical Operations at Lufthansa CityLine.

AEROFLOT TAKES OFF WITH AMOS

AMOS has expanded its presence in Russia with Swiss-AS more than pleased to welcome Aeroflot, Russia’s leading airline, to the AMOS community in early December 2013. AMOS won the official tender process which was hosted by the Russian Government early in 2013. Since 2010, Aeroflot Group member Rossiya Airlines has been using AMOS to maintain their fleet. On a corporate level the Aeroflot Group is considering to roll out AMOS not only to the de facto national flag carrier Aeroflot, but likewise to some of its subsidiaries.

“It is great to see that we have made inroads into the Russian market in recent years and have gained such big market share and popularity in Russia. It is an honor for us to deploy AMOS at Aeroflot and support their technical division with the latest industry trends and know-how,” said Ronald Schaeuffele, CEO of Swiss-AS. Aeroflot is now eager to introduce AMOS with the vision to support the Aeroflot technical department in implementing the latest innovations in the MRO business while assuring full compliance with international standards. The ultimate goal of the scheduled 18-month project is to benefit from the full breadth and depth of AMOS once the implementation process is successfully completed. Aeroflot will use the MRO software for all aircraft types in order to assure a smooth implementation process and achieve an early return on investment.

UTAIR AVIATION GROUP TAKES OFF WITH AMOS

Swiss-AS, was also able to confirm in early December 2013 the latest addition to its loyal customer base: UTair Aviation Group. “We are impressed by the highly efficient evaluation process of UTair, which took only a few months though it included a tender process, an onsite presentation and an exchange of information between members of the AMOS community,” said Ronald Schaeuffele, CEO of Swiss-AS. For UTair it was of paramount importance to find a proven, best-of-breed to modernize and harmonize their MRO software environment. Initially, UTair will implement AMOS for approximately a quarter of its fixed-wing fleet while more aircraft are to follow soon after the go-live. “With the first class MRO software from Swiss-AS we intend to significantly improve UTair’s capabilities in fleet management and MRO efficiency. This is especially important in view of deliveries of more than 80 new fixed wing aircraft expected in 2014-2018,” stated Oleg Loutsenko, UTair Technical Director.”

A new multi-entity feature allows corporate organizations to process transactions between different corporate entities within a single AMOS environment. This feature convinced UTair to also offer AMOS implementation to other members of the UTair Group, including UTair-Cargo, UTair Express, UTair Ukraine, Vostok Airlines and Tulpar Air among others. Swiss-AS and AMOS are in great demand in Russia and are delighted to gain even further ground in this market with the UTair signature.

TRANSAERO LIVE WITH AMOS

Swiss-AS was pleased to congratulate Transaero on the successful midDecember 2013 go-live with AMOS. The Russian carrier is now using AMOS 10.20 live in production.

ROYAL AIR MAROC TAKES OFF WITH AMOS

ALSO in mid-December 2013, Swiss-AS and Royal Air Maroc (RAM) announced their agreements to implement AMOS at the Moroccan flag carrier. By launching an RFP process, followed by onsite software presentations in Casablanca, RAM was looking for an MRO software package capable of supporting the company’s restructuring strategy.

Increasing personnel productivity and process optimization in the E&M sector are the main objectives. The implementation of state-of-the-art MRO software will ultimately result in reduced aircraft operating costs. Being a full-fledged and highly integrated software that is suitable to fulfil the activities of technical departments, AMOS was RAM’s preferred choice M&E software system.

The go-live should take place approximately ten to twelve months after commencement. During that time 100 back-office users and more than 200 technical staff will be familiarized with AMOS and trained to use the MRO software in the context of the then newly-introduced maintenance processes. A considerable number of Swiss-AS employees are fluent in French and this will be a considerable advantage during the project as well as in the post-go-live phase.

“It is a pleasure to welcome RAM, our first customer from North Africa, into the AMOS community. With the delivery of the B787 fleet, RAM will benefit from AMOS’ advanced functions, which address the specific needs of new generation aircraft.“ said Ronald Schaeuffele, CEO of Swiss-AS.

2013 — A SUCCESSFUL YEAR IN MANY WAYS FOR Swiss-AS

2013 was a very successful year for Swiss-AS in terms of new business, company growth and substantial product innovations. 12 new customers signed for AMOS in the 12 months. Among them AviancaTaca Holding, Scandinavian Airlines, CommutAir, Aeroflot, Vanilla Air, LOTAMS, Lufthansa Cityline, Royal Air Maroc and UTAir. Also, since April 2013, the newly opened AMOS office in Singapore has already gained its first customers, while the well-established US office continued to win high-profile deals in the Americas region.

Due to the continuing success of AMOS, the Swiss-AS team has been growing and will further grow in all project and development related departments to cater for the needs of customers. By the end of 2013, Swiss-AS had almost 120 employees.

A big milestone in 2013 was the release of AMOS 10. Apart from surface changes like adding widget functions and introducing a cleaner structure for the menu and status bar, major new developments have been launched with AMOS 10. With the introduction of ‘Multi Entity’ functions in AMOS and the new ‘Maintenance Program’ Swiss-AS responded to the requirements of complex maintenance organizations. In addition, the competitiveness of AMOS was strengthened by extending rotable control dimensions and improving ‘Resource Management’ functions and presented new features to cover the needs of new-generation aircraft operators.

Another highlight of the past year was Swiss-AS being awarded ‘Best IT Software Provider 2013’ by Aircraft Technology Engineering and Maintenance (ATE&M).

The year 2014 will be characterized by two important anniversaries: AMOS, which was launched as an MRO software development project by Crossair in 1989, turns 25. The company Swiss-AS, established in 2004 when the AMOS business activities were transferred from the IT department of SWISS to the newly founded subsidiary of SWISS called ‘Swiss AviationSoftware’, celebrates its 10th birthday.

At the end of 2013, a research program was completed that investigated new system technologies and developed a prototype for the usage of AMOS on mobile devices. The main focus lies now on developing mobile, browser-based applications for a selected number of AMOS modules with the purpose of covering in a first phase, the complete line maintenance process.

An all-new AMOS brochure will be released in early 2014 while the homepage SWISS-AS.COM will be equipped with additional information on AMOS and Swiss-AS.

MARCH/APRIL 2014 | AIRCRAFT IT MRO | NEWS | 15

OMAN AIR TAKES OFF WITH AMOS

SWISS-AS was able to announce in late January 2014, that one of the latest newcomers to the AMOS community is Oman Air. Following a thorough selection process, which included two tenders and a number of presentations, Oman Air finally found AMOS to be the optimum solution in replacing its legacy system.

AMOS fully meets Oman Air’s need to benefit from state-of-the-art developments and industry benchmarks in MRO software, to sustain and extend its competitive advantage. The national carrier has an open and flexible approach to re-engineering its processes in accordance with proven aviation best-practices, which will be implemented with AMOS. The goal here is sustainable cost reduction, as well as an improvement of the operational efficiency and effectiveness of the engineering division.

Ronald Schaeuffele, CEO of Swiss-AS said: “During the extensive evaluation period we have got to know the team of Oman Air as very friendly and reliable business partners and we are looking forward to starting the project.”

Wayne Pearce, CEO of Oman Air, added: “Operational effectiveness and cost reduction are two vital areas for Oman Air and we are pleased to be adopting the Swiss-AS AMOS MRO software, which will help us to manage our maintenance, engineering and logistics requirements.“ The implementation project in Muscat is expected to take approximately ten months and designated AMOS users will be made familiar with the new MRO software via e-learning and classic classroom training. Swiss-AS’ AMOS Operation Services (AOS) team will support Oman Air in terms of server and database operation. Prior to the official project start, Swiss-AS worked with the Middle East airline to evaluate and size the required hardware for the operation of AMOS.

JAPAN AIRLINES’ SUBSIDIARIES TAKE OFF WITH AMOS

SWISS-AS, in cooperation with Lufthansa Systems, are proud to announce that the airlines Japan Transocean Air (JTA), J-AIR and Ryukyu Air Commuter (RAC) have chosen AMOS as their joint aircraft maintenance management software.

“We are delighted to add JTA, J-AIR and RAC to our loyal customer base. This marks a mutual success for our close cooperation with Lufthansa Systems in the Asia-Pacific region,” stated Ronald Schaeuffele, CEO of Swiss-AS. AMOS has been represented in Singapore since April 2013. In cooperation with Lufthansa Systems, an AMOS business unit has been set up in Singapore to better reach customers in the Asia-Pacific region. The partnership has proven its worth during the common pre-sales phase and will certainly add value in the AMOS implementation process.

The three airlines, all subsidiaries of Japan Airlines, have decided to implement and use AMOS jointly in a single system environment to exploit synergy effects within the group. The project commenced in January 2014 with the aim of having AMOS up and running approximately twelve months thereafter.

“For the purpose of improving both efficiency and quality, we decided to make use of a common maintenance management system among JTA, J-AIR

and RAC. We are absolutely delighted to have AMOS. It is of the utmost importance that we implement the cutting-edge system. Now, we can set sail for success in our business. Let’s join forces,” said Yoshinobu Oshiro, Executive Officer of Maintenance, JTA. “With the introduction of AMOS, which is actually used in operators all over the world, further improvement of operational quality as well as efficiency is expected in our company,” said Koichi Yamamoto, Managing Director of Maintenance, RAC. And Yasuhiro Takebayashi, Director of Maintenance, J-AIR, added “In order to grow further as a regional airline even in the situation of severe competition between airlines in Japan, J-AIR decided to introduce a state-of-the-art tool for aircraft maintenance to ensure more efficiency and safety. As a result of careful consideration, AMOS turned out to be exactly what we’re looking for. By cointroducing AMOS with JTA and RAC, I also expect synergies of increasing the overall strength of the JAL Group.”

The project team is staffed by employees from the three airlines and the main project activities will take place in Okinawa. The key challenges are expected to be data cleansing and conversion from several legacy sources, as well as modelling and harmonization of the desired joint processes.

Backed by 25 years of experience in the domain of AMOS implementations, Swiss-AS looks forward to tackling the challenges that will be faced, and supporting the airlines in deploying AMOS. CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

AMOS

A Story of Success “Swiss-AS was highly committed to this implementation project and did its utmost to make this project a success”, says Finnair.

Read more about the world-class M&E software system at SWISS-AS.COM

16 | NEWS | AIRCRAFT IT MRO | MARCH/APRIL 2014

Volartec develops Alkym and its customer base SMS MODULE ADDED TO ALKYMÂŽ (BY VOLARTEC)

WITH the release of Alkym Version 5.4 Volartec had the pleasure to announce in early November 2013 a complete new Safety Management System (SMS) Module to enhance the already fully integrated maintenance management solution on offer. Complementing the Quality Assurance Module along with the integrated digital document module M-Files the SMS module was the next natural evolution for Alkym.

Just a few highlights of the SMS module included in Alkym relate to the ability to: • Define responsibility levels and permissions associated for all the resources that intervene in the management of SMS; • Enable the publication and revision of policies, procedures and all the documents associated to the management of operational security; • Record events associated with safety, such as incidents (events that impact safety directly) or as occurrences (events that may result in an incident); • Allow the user to categorize the event and apply a criticality rate in relation of the risk associated; • Monitor all the investigations of events and highlight the items expired. The Safety Manager or Executive may perform recommendations and monitor the implementation; • Using the SMS module, provide statistical reports and graphical analysis of trends. These reports may be performed in accordance to the incident type, aircraft type or location.

John Barry, SVP Business Development with Volartec greeted the new release stating, �Every three months we do a major release of Alkym. We look to the market to see where we can add value to our market leading product. With

the addition of the SMS Module it allows our existing and potential customers leverage more value from our integrated solution. The idea of having one system to manage as many aspects of the business as possible was the message we were getting. Now the customer can get SMS along with all the existing features but still we have a price tag that makes it us the most cost effective solution available.�

As with all modules in Alkym SMS can be taken as an integrated solution or a standalone module. A bundle offering QA / SMS & M-Files (& HR) is available.

FROM EURASIA TO THE AMERICAS, VOLARTEC ANNOUNCES NEW CUSTOMERS FOR ALKYM

PAWA Dominican became the 50th Alkym customer when they completed the implementation project in four weeks in October 2013. Volartec also added a new customer in mid-December 2013 in S Group International Airways from Kyrgyzstan who have a hosted version of Alkym to currently manage the A320 aircraft.

In a further development, a full time on-site Volartec representative has been placed in Conviasa, Venezuela for 12 months. With the continued growth plans for the flag carrier with new aircraft (13 new E190 on order) they requested Volartec assist them to ensure a smooth fleet expansion process. Also, Cayman Airways are currently implementing Alkym with a Go Live date expected in February 2014 and new start up VECA Airlines based in El Salvador has implemented Alkym since December 13 with all new aircraft entering the fleet being added as they arrive.

Who’s in the news: Vendors

AviIT provides the aviation sector with a range of software solutions to specific business issues. AviIT’s products are based on the latest thin client, web based and mobile software technologies.

2MoRO Solutions is a software development company for Aerospace operating in over 17 countries and across multiple Airlines or Aircraft Operators with their own MRO center.

The firm is also a SAPÂŽ Partner for Airlines, Aircraft Operators, MRO centers and OEMs.

Boeing offers a portfolio of commercial aviation services, collectively known as the Boeing Edge, delivered by Boeing Digital Aviation. Boeing provides a competitive edge by creating intelligent information solutions across the aviation ecosystem.

2MoRO

ADT AND WINGS SOFTWARE

ADT (Applied Database Tech) specializes in maintenance, repair and overhaul (MRO) software solutions for more than 50 organizations, and growing, which operate or maintain aircraft. WINGS is a web-based MRO software solution.

AERDATA

AerData B.V. provides lease management software, CMS, engine fleet planning software EFPAC, records scanning software STREAM, fleet and valuations data ATLAS and technical and backoffice services for aircraft and engine operators, lessors and MROs.

AVIATION INTERTEC SERVICES (AIS)

Aviation InterTec Services Inc. (AIS) was established in 1997 and immediately began development of a suite of highly functional, enterprise-level, browser-based products for the aviation industry and began commercial operations in 2000.

AVIIT

THE BOEING EDGE

COMMSOFT AND OASES

Communications Software OASES is utilized in around 50 airlines and maintenance organisations. The system includes services ranging from implementation support, user training and system tailoring as well as day-today help desk, maintenance support and

EMPOWERMX

EmpowerMX software products equip airline operators, MROs, OEMs and military users with real-time and globally available business intelligence through Lean-based solutions and technical oversight to support MRO personnel to optimize maintenance programs.

FLATIRONS SOLUTIONS

Flatirons Solutions, Inc. provides information management consulting services and solutions. Its TechSight/X suite of products dedicated to the aerospace community is used by many of the world’s largest original equipment manufacturers and airline operators.

IFRSKEYES

IFRSKEYES, an AIRBUS company, is a fullservice IT provider specialized in aviation

CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

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Looking to enjoy incredibly advanced so ware to manage it all?

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MARCH/APRIL 2014 | AIRCRAFT IT MRO | NEWS | 17

software managing aircraft maintenance and flight operations with more than 80 customers worldwide.

LUFTHANSA TECHNIK

Lufthansa Technik is a manufacturerindependent provider of maintenance, repair, overhaul and modification services for civil aircraft. The six business units of Lufthansa Technik (Maintenance, Overhaul, Component Services, Engine Services, VIP Services and Landing Gear Services) serve about 750 customers worldwide.

MXI TECHNOLOGIES

Mxi Technologies provides integrated and intelligent software, support, and services for aviation maintenance to commercial airlines, MROs, OEM aftermarket service providers, and defense operators. Customers range from emerging, small and midsized organizations, to the largest global enterprises.

RAMCO SYSTEMS

Ramco Systems provides next generation, end-to-end enterprise solutions built on the firm’s proprietary platform—Ramco VirtualWorks®. All Ramco products are cloud architected by design and address the entire business cycle from transaction to analytics.

SWISS AVIATION SOFTWARE AND AMOS

Swiss-AS boasts more almost 120 customers worldwide. AMOS is a comprehensive, fullyintegrated software package that manages the maintenance, engineering and logistics requirements of modern airlines and MRO providers.

TRAX

TRAX USA Corp. is the number one seller of aircraft maintenance software globally. TRAX Maintenance solution has been developed – with Airlines and for Airlines – to provide the most comprehensive and advanced MRO ERP software solution.

ULTRAMAIN SYSTEMS, INC.

Ultramain Systems, Inc.’s flagship product, ULTRAMAIN®, is a maintenance and logistics solution. Their new product, efbTechLogs™, replaces aircraft paper flight logs and enables faster turnaround times, so aircraft spend more time in the air and less time on the ground.

VOLARTEC

Specialized in the development and implementation of world class software systems Volartec has more than 10 years of experience in the aviation industry with a successful combination of professionalism and experience..

Who’s in the news: Airlines, Operators, OEMs and MROs AEROFLOT

Aeroflot, with its partnering members, operates one of the most modern fleets in Europe comprising 140 aircraft.

AIR DO AIRLINES

Operates from its Tokyo base to destinations in Hokkaido, and from Sapporo across Honshu with a fleet of Boeing aircraft.

ARIK AIR

DANCOPTER

DanCopter A/S provides helicopter transport of personnel and material from base to offshore installations in the North Sea.

EAGLE AIR

Arik Air operates mainly from Lagos and Abuja with a fleet of 25 regional, medium haul and long haul aircraft.

Eagle Air is based at Reykjavík Airport, and offers domestic flights, charter services and adventure tours in Iceland.

ACAS (ATLANTIC COAST AIRCRAFT SERVICES, INC.)

AEROGULF SOLA ENGINE CENTRE

Aero Gulf Norway AS MRO offers operational and engine maintenance supported by high-tech power plant knowledge and solid financial resources.

AIGLE AZUR

Aigle Azur, headquartered in Paris, operates domestic and international services between the Mediterranean and Africa with a fleet of Airbus A319, A320, and A321.

AVIATION ISLAND

AVIATION ISLAND is a one-stop EASA compliant Continuing Airworthiness Management Organization.

ELLINAIR

ENSPEC POWER

LAN Airlines S.A. - is a group of South American Airlines based in Santiago, Chile.

EUROCOPTER KAZAKHSTAN ENGINEERING

With its fleet of around 60 modern medium and short-range jets, Lufthansa CityLine operates up to 375 daily flights across Europe.

EUROCOPTER MALAYSIA

Mesa is the main private aircraft maintenance provider in Portugal with an EASA Part 145 certificate to carry out line maintenance worldwide.

FL TECHNICS

NAV CANADA owns and operates Canada’s civil air navigation service (ANS), managing 12 million aircraft movements a year.

Enspec Power Ltd is a privately owned UK electrical engineering company.

Eurocopter Kazakhstan Engineering supplies helicopters to Mongolia, Uzbekistan, Tajikistan, Kyrgyzstan, Belarus and Azerbaijan.

Eurocopter Malaysia (ECM) is a centre for sales and distribution of EC products, and a maintenance, repair and overhaul (MRO) service centre.

AVIOCATS

FL Technics is a global provider of tailor-made solutions for aircraft maintenance and repair.

CARDIFF AVIATION LIMITED

Dubai-based flydubai has a network of more than 65 destinations using a fleet of 35 aircraft.

AvioCATS offers Continue Airworthiness Management Services (CAMO) as well as aircraft maintenance consultant services.

FLYDUBAI

Cardiff Aviation Limited is an aviation maintenance, engineering, technical services and training group based at Cardiff Airport in South Wales, United Kingdom.

JAPAN TRANSOCEAN AIR, J-AIR AND RYUKYU AIR COMMUTER

JTA, J-AIR and RAC are Japanese regional airlines of Japan Airlines (JAL) and operate 41 aircraft including CL 600, DCH8, ERJ170 and B737.

Ellinair, is a new airline founded in February 2013 in the state airport of Thessaloniki ‘Macedonia’ operating one BAe RJ-85.

ACAS operates and maintaines three Bombardier Dash-8 aircraft for a small corporate entity.

GGAC AVIATION CONSULTANTS

GGAC Aviation Consultants Ltd provides a range of aviation services to Banks, Lessors and Airlines/Operators across the commercial, private and business sectors.

FUJI DREAM AIRLINES

Fuji Dreams Airlines operates an Embraer fleet, with scheduled flights from Nagoya Airport.

LAN AIRLINES

OMAN AIR

Oman Air, the national carrier of the Sultanate of Oman, serves more than 40 domestic and international destinations with a fleet of 30 aircraft.

ROYAL AIR MAROC (RAM)

Royal Air Maroc operates scheduled flights from Morocco to Africa, Asia, Europe, North America and Brazil as well as domestic routes and charter services.

SAMCO AIRCRAFT MAINTENANCE

LUFTHANSA CITYLINE

SAMCO Aircraft Maintenance is a third party maintenance provider for regional jet and turboprop aircraft.

MESA

SIMMAD is responsible for maintaining aeronautical equipment for the French military.

NAV CANADA

NEXTJET

NextJet operates scheduled, charter, ACMI lease and air freight services in Sweden.

NORWEGIAN AIR SHUTTLE

Norwegian Air Shuttle ASA (‘Norwegian’) is a low-cost airline, the second largest airline in Scandinavia and the third largest low-cost airline in Europe.

SIMMAD

SPIRIT AIRLINES

Spirit Airlines operates an all Airbus fleet on approximately 250 daily flights to over 50 destinations.

TRANSAERO

Transaero is an airline based on Domodedovo International Airport, Moscow Oblast, Russia.

UTAIR AVIATION

UTair operates scheduled services and charter flights with fixed-wing aircraft and helicopters.

VIRGIN GALACTIC

Virgin Galactic is a commercial spaceflight company which plans to provide suborbital spaceflights to space tourists

CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

Can’t Solve The MRO & Operations Puzzle?

Envision

Completing The Picture

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MRO AMERICAS APRIL 8th - 10th, 2014 Phoenix Convention Center Booth number 109

18 | CASE STUDY: IfrSKEYES | AIRCRAFT IT MRO | MARCH/APRIL 2014

Stepping up with MRO software NAC achieved a lot more than a simple system upgrade when it opted for modern MRO software explains Rob Vogel, Senior Manager, National Airways Corporation

N

ATIONAL AIRWAYS CORPORATION (NAC) was founded in 1946 and is considered as one of the biggest general aviation organizations in South Africa. The company has its head office at Lanseria Airport, Johannesburg with four sites within South Africa.

Working with customers across the African region and the globe, NAC offers an extremely wide range of products and services including‌ fixed wing aircraft sales (from piston engine and turbo prop engine aircraft to corporate business jets and medium sized passenger jets); comprehensive fixed wing aircraft maintenance (from line support to C-checks); specialized refurbishment, conversions and upgrades to aircraft; fixed wing charters; air safety training; pilot training; Helicopter charters; sales of rotary wing aircraft with a comprehensive maintenance service; Piper aircraft maintenance and sales; spares sales and support.

A few years later, another company in the group and based in Pretoria made a similar decision to implement AMASIS. With an average of 50 users, this company used the system to ensure the good management and running of its maintenance activities.

In 2009, this latter company was merged into National Airways Corporation (NAC). Due to the diversity of A LONG RANGE PARTNER its activities and fleet, NAC historically had several In 1996, a South African historical operator (at this information systems simultaneously in use to support the time, part of a conglomerate of aviation companies, later variety of maintenance activities required for different to include NAC) was looking for a new maintenance aircraft types that the company operated and supported. information system. Special focus was placed on key In parallel, financial information related to maintenance criteria such as user-friendliness, robustness, and and parts sales had to be reflected in a further and support capabilities of the supplier. After a thorough separate financial system. And finally, in addition to selection process, a final decision was made to purchase merging two companies and those companies’ cultures, AMASIS. Since then the system has been running for 13 both information systems environments had to be years, supporting an average of 130 simultaneous users. merged and rationalized plus common processes had to

NAC also operates its own significant and varied fleet comprised of different types of aircraft such as King Air (200, 300, 350), Beechcraft 1900d, Embraer E (120, 145), Caravan C 208B, Codiac and Hawker Corporate Business jets as well as aircraft from the Bell Helicopter range and the Robin Helicopter range.

be reworked and established.

Proper technical tracking was initially not possible causing reliance on a labour intensive manual effort, even after the aircraft had left following a maintenance check: the recovery of maintenance costs billed could become a customer relationship issue.

As part of the global implementation, and prior to the AMASIS migration itself, a detailed convergence study had to be undertaken to validate that no aircraft related specific functionality was lost and making sure that the global process was simplified and the life of users was made easier, with a high level of quality. In a few words, every aircraft type set up had to be seen as a small project within the global NAC implementation.

After the migration, from the various tools and even spread sheets previously used, two systems remained (whatever the maintenance base and aircraft type),

MARCH/APRIL 2014 | AIRCRAFT IT MRO | CASE STUDY: IfrSKEYES | 19

“in addition to merging two companies and those companies’ cultures, both information systems environments had to be merged and rationalized plus common processes had to be reworked and established.”

AMASIS being the core one for maintenance, rotable and engineering support. Every maintenance location across the company’s sites and operations also had to be connected with a harmonization process to ensure that they were all using the same tools and processes, whatever fleet and final customer was involved.

Another major challenge that NAC had to face was to allocate the right costs to the right account, bearing in mind the multiplicity of different participants and contract types involved in each single transaction (aircraft owner, lessor, customer, operator, etc.). Therefore there was no other option but to launch a full project

“…making sure that the global process was simplified and the life of users was made easier, with a high level of quality.

In a few words, every aircraft type set up had to be seen as a small project within the global NAC implementation.”

to integrate the aircraft maintenance system into the financial system in a real-time environment. The decision was also made to combine this full integration of major systems together with an AMASIS upgrade – part of the integration requirement being native within the latest AMASIS release.

MAJOR MILESTONES IN THE MIGRATION AND INTEGRATION PROJECT

This multi-dimensional project had to be organized and divided into different stages that would eventually run in parallel. The biggest ‘hot topics’ that had to be addressed were as follows:

MANAGEMENT VISION FOR NAC IS STABILITY and reliability together with excellent support from ifrSKEYES, the AMASIS release and associated internally developed modules, have become the foundation for the application software suite at NAC. The ‘go-live’ for the integration of AMASIS with the financial system is targeted for April 2014 Using ProFound UI development application tools, together with AMASIS and its customized solutions, NAC is not at all limited to providing its management team and

its valued customers with various portals, either direct or remotely accessible through tablets or smart phones, to ondemand statistics, sales figures, maintenance costs, contract performance, aircraft reliability graphs and statistics.

Customers will be in a position to view the maintenance progress and costs on their aircraft, place on-line orders for spares and request quotations, etc.AMASIS will be NAC’s preferred maintenance application software solutions for many years to come.

20 | CASE STUDY: IfrSKEYES | AIRCRAFT IT MRO | MARCH/APRIL 2014 Skeyes_Presse_Corpo_136x180mm.pdf

1

03/02/14

17:42

CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

“…this re-engineering of processes and tools didn’t exclude the company’s in-house development capabilities from generating home-grown applications in the future for specific needs; instead, the re-engineering was designed to be fully customized…”

You operate, we support. hotelrepublique.com 2014 © shutterstock

• Mapping and modelling of the business processes, together with the financial processes; the goal being to generate invoices in real time environments with no double capture and with excellent reliability of involved data.

• Data cleaning and upload for each aircraft type from their former applications into AMASIS, and setting for compliance with the maintenance and financial processes.

• Integration of AMASIS and finance application with setting of workflow type rules and accesses to map the global processes plus setting of relevant alerts and warnings to key users or managers.

• A dummy global migration to check the overall logic of the process.

• Training the users, considering AMASIS not as a stand-alone system but as being integrated in the context of the whole business.

• Cleaning of pure migration (AMASIS V8.50 – AMASIS V9.20) highlights.

• Go live.

CUSTOMIZATIONS

In accordance with NAC’s requirement, this reengineering of processes and tools didn’t exclude the company’s in-house development capabilities from generating home-grown applications in the future for specific needs; instead, the re-engineering was designed to be fully customized, covering the industry standard for an MRO module, using real-time transactions, table definitions, transaction processing and business processes/rules. In addition, various modules were designed, and coded internally in and around AMASIS to support NAC’s business demands: Spares Quotations, Customer Order Entry module with spares sales, Sundry Invoicing module, Stock-take module, MRO module and Flight Operations module.

NAC’s IS department developed customized solutions built using ProFound UI for Windows look-and-feel with navigation, running on underlying RPG ILE code with embedded JAVA scripting. All modules are ‘read and write’ from standard AMASIS files in a real-time environment. n

ROB VOGEL

Full-service IT provider specialized in aviation software, IFRSKEYES offers complete solutions designed to meet the requirements of Airlines, MROs, Defense operators, CAMO and leasing companies with more than 100 implementations worldwide. Our experts’ know-how and reliable solutions are the right answers to your projects and your needs.

MAINTENANCE & ENGINEERING

www.ifrskeyes.com

|

OPERATIONS

|

A N A LY T I C S

SOFTWARE AND SERVICES SOLUTIONS

All clear.

IFRSKEYES

Since 1987, IfrSKEYES (formerly named IFR France) has been working with airlines, MROs, defense organizations and leasing companies of all sizes across the world and providing them with a consistent range of information systems: aircraft maintenance management software (AMASIS); airline flight operations and cost management software (KEOPS); and business intelligence solution (IBIS). AMASIS is an integrated solution to manage aircraft maintenance and related logistics. It is now implemented in more than 80 information systems around the world.

SENIOR MANAGER, NATIONAL AIRWAYS CORPORATION Rob Vogel has been in aviation since 1997 in a number of positions including CIO and Head of Business Systems Development and Support.

His current role is to ensure optimum connection between several information systems at NAC. Before 1997, he worked for over 22 years: first, as a system operator; then operating systems support development; and programming in industries such as broadcasting, earthmoving, sales, parts sales and workshop job costing (as National IT manager). He also has a strong financial background.

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Vendor Job Card

MARCH/APRIL 2014 | AIRCRAFT IT MRO | VENDOR JOB CARD | 21

The principles and ethos which have made 2MoRO Solutions the success it is today Pierre Dagois, Chief Executive Officer, 2MoRO Solutions Sarl

and also got an MBA in international Pierre Dagois is an engineer who graduated from ESIGELEC, (France) 2000, Pierre worked as Technical & Sales business management (University of Laval, Canada). From 1998 to then from 2000 to 2005 as International Engineer in the Commonwealth on behalf of ALSTOM/AREVA and Zambia…) with regular missions in India and in Projects Manager (Algeria, Gabon, Kuwait, Oman, Russia, Venezuela, Officer and is Chief Executive Officer since 2009. the Middle East. Pierre joined 2MoRO in 2005 as Chief Operation

AIRCRAFT IT: Your name, your job title and the name of the business?

PIERRE DAGOIS: Pierre Dagois, Chief Executive Officer, 2MoRO Solutions Sarl.

AIRCRAFT IT: How did 2MoRO get started?

PD: 2MoRO is a French independent company dedicated to Aviation MRO software and founded in 2004 with the meeting of two teams: one of MRO experts and the other of IT specialists. That’s the meaning of our company name… 2 Teams specialized in the MRO market (2MoRO). This combination has given us credibility in both maintenance and operations departments as well as in the IT departments of prestigious companies like Safran Group and Air France Industries. Since then, 2MoRO has developed Aviation MRO software to complete the world proven SAP ERP with user-oriented and innovative off-the-shelf functionalities. Since founding, we have been involved in major European R&D projects as a technology provider and we invest a lot on innovation. Our main drivers are to both enhance our software with innovation (simulation algorithms, mobility, RFID, cloud computing, integration with embedded data, geolocation, Green IT, data mining…) and, of course, to anticipate market needs as we develop these new functionalities in partnership with end-users.

AIRCRAFT IT: What is the attraction of aircraft related IT? PD: Aircraft operators, maintenance facilities and aeronautics manufacturers share the same concerns with respect to IT: their aircraft/ equipment collect and transmit ever more data but they do not exactly know how to take benefit from them and improve the profitability of their businesses. Mastering the exchange of data and giving value to data are a central concern of aviation companies. 2MoRO has always worked on the design of software for business optimization through he secure sharing of computer data within the same company or with other systems. From the beginning of our business, our aim in 2MoRO has been to design software that would have to integrate with other systems and communicate with them in the most standard and integrated way.

AIRCRAFT IT: What is guiding business principle drives 2MoRO? PD: Listen and learn from the customers, and then propose usercentric, process driven solutions allowing possibilities for innovative services developments. Indeed, 2MoRO carries in its genes the need for innovation and the commitment to support its customers in the appropriation of new features and new services making their businesses more efficient and profitable. We do not want to offer the same software as our competitors. Instead, 2MoRO’s software, specialized in aviation MRO needs, completes other programs that are often leaders in their market. Our goal is that customers benefit from the best software at the best total cost of ownership. Too many companies have implemented multiple software packages which sometimes run the same types of data without global coherence. In the end, they have trouble identifying what software provides the right information to make the right decisions.

AIRCRAFT IT: What has been 2MoRO’s greatest IT achievement?

PD: We are proud to provide two solutions certified by SAP (Aero One® and Aero-Webb®). As you know, SAP is the ERP software world leader vendor and thanks to our technical approach, we offer airlines, helicopter operators, maintenance centers and OEMs the opportunity to simplify their global information system. One technology to cover all their businesses processes. Our third solution, BFly®, capitalizes experiences on R&D projects and on our SAP add-ons in a global data model and a complete catalog of services for MRO activities and much more if needed.

This is a hybrid solution which enables the customizing of screens for users’ needs and uses a catalog of proven functions. 2MoRO has designed BFly® to be independent from technical constraints (operating system, database, browsers and other third party licenses).

AIRCRAFT IT: What has been 2MoRO’s greatest business achievement to date, and why?

PD: 2013 was a successful year for 2MoRO. At first, we won eight new projects, of which the two most recent were with Airbus Helicopter maintenance centers. Secondly, we were also able to support our historical customers, Turbomeca (helicopter engines) and Snecma (aircraft engines),

in the expansion of our solutions by maintaining with them the reactivity and the quality of service that have kept them loyal over eight years.

AIRCRAFT IT: What have been 2MoRO’s disappointments and what have you learned from them?

PD: The processing time required to move from the innovation of an R&D project to its commercial deployment on the market. We are now looking for association with end customers both in our R&D projects and in the commercial deployment of the solution. If there are any volunteers among readers, feel free to contact us.

AIRCRAFT IT: In a sentence, how would you summarize what 2MoRO does for aviation customers?

PD: 2MoRO makes affordable state-of-the-art MRO IT solutions thanks to its alternative approach and through innovative technologies and services.

AIRCRAFT IT: What is new on 2MoRO’s development horizon?

PD: Our product philosophy is to continue to anticipate market needs and propose solutions based on the new technological developments of tomorrow. We will also extend our presence in Asia Pacific with a regional office in Malaysia, to be closer to our customers and partners.

AIRCRAFT IT: What will be the next big thing in Aviation IT? PD: To build the capacity to make information systems ‘global’ in a heterogeneous software environment, having in mind that security and confidentiality are a must. And then the creation of new services based on data sharing. We have already been working on this topic in a R&D project with Airbus, Dassault Aviation and Eurocopter.

AIRCRAFT IT: What do you want your customers to say about 2MoRO? PD: We were right to trust 2MoRO. Their software has been installed in the planned schedule and they fully meet our business needs while saving time and money.

AIRCRAFT IT: Pierre Dagois, thank you for your time.

22 | WEBINARS | AIRCRAFT IT MRO | MARCH/APRIL 2014

Upcoming Live Software Demonstration Webinars at www.aircraftit.com/MRO/Webinars.aspx this February and March This February and March will bring further great opportunities for readers to attend programs covering two of the leading MRO software solutions on the Market today. If you need to know more about getting the best from BI (Business Intelligence) or how an end-to-end engineering solution can add value to your MRO business, you’ll save a great deal of time and gain a lot of what you’ll need to know to inform a good decision by simply attending these two informative webinars.

Sign up to free live online software demonstrations for a perfect introduction to the world’s leading MRO Software vendors and to learn how they can assist and add value to your operations.

Live MRO / M&E Business Intelligence and Technology Software Demonstration and Masterclass Webinar n SESSION 1: 20th February 2014 07:00 GMT/UTC n SESSION 2: 20th February 2014 15:00 GMT/UTC n DURATION: 1 hour plus Q&A.

application to iPad application for Cabin maintenance management.

During the Webinar you will also be taken on a brief high-level tour of AD Software’s AIRPACK MRO / M&E Software solution currently used by 52 companies worldwide, with twelve new customers in the last 18 months. You will see the rich functionality and different modules AIRPACK provides, including: Fleet Management & CAMO; Inventory Control and Logistics; Documentation Management; Reliability and Statistics, plus more; and that AIRPACK provides an excellent alternative to other MRO software solutions at typically 40% less cost; it is Microsoft Windows ready, web-enabled, multilingual and complete training can be completed in five days.

Volartec: Live M&E / MRO Software Demonstration of Alkym (Value Added MRO Software) n SESSION 1: 6th March 2014 07:00 GMT/UTC n SESSION 2: 6th March 2014 15:00 GMT/UTC n DURATION: 1 hour plus Q&A.

AGENDA

• General overview of ADSOFTWARE (10’) • Presentation of the 6 AIRPACK modules (10’) • How to extend the added value of your Maintenance system with ADSoftware business intelligence (30’) • Q&A Session (10’)

n DESCRIPTION Register to attend this Webinar and join AD Software for an excellent chance to discover how the latest Business Intelligence (BI) software tools can provide huge added value to any Maintenance Management Information System and take it to the next level.

The Webinar will take you on a tour of the new Business Intelligence tool from AD Software and you will see how to extend the value and performance of key MRO / M&E data. BI technology has evolved greatly, from internally developed graphical user interfaces to packaged applications that provide users with easy access to data for analysis.

You will see a live demonstration of a BI dashboard and learn how to gain more insight, across more data, and drive better outcomes in every aspect of your maintenance activity; from predictive maintenance, Cloud

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Click on the ‘Register for Webinar’ link, select your preferred Webinar Session and enter your details. Full instructions on how to access the Webinar will be emailed to you.

If you can’t attend the live Webinar Sessions, sign up anyway and you will receive immediate access to the Webinar recording as soon as it is loaded to the Aircraft IT Website.

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n DESCRIPTION

Register to attend this Webinar and join Volartec for a live software demonstration of their extremely popular and cost effective M&E / MRO IT Solution: Alkym. The Webinar will show you that cost should never be a reason for not having the best tools to manage your technical operation - you will see how it is possible to implement a feature rich, sophisticated MRO / M&E software solution, including added value modules, for almost any budget.

During the Webinar you will be taken on a tour of Alkym, which has, as standard, all the functionality you will expect from a maintenance management software system covering all aspects of Engineering, Maintenance and Logistics. The tour will begin with a demo of the popular user-friendly interface, before moving onto the added value aspects of Alkym with live demos of

modules such as Technical Library, Quality Assurance and Human Resources along with the recently released Safety Management System module.

You will see how these integrated modules (as well as other key modules… including Airworthiness, Inventory, Planning, etc.) combine to create a one-stop, end-to-end, software solution to cover all the key technical aspects of aircraft maintenance. You will also see how Alkym’s Technical Documentation module: M-Files, integrates to all modules to allow you to quickly manage electronically all the associated files and updated documents throughout your organisation.

And you will see a high level tour of Alkym and the rich functionality the different modules provide plus see how the different modules seamlessly integrate with each other and how it is possible to have all this functionality at a low cost and with a short implementation time (weeks rather than months).

The Webinar will show you the work processes already used by Alkym’s 50+ customers and how they have achieved value for money. Also see how Volartec, with almost 10 years’ experience, proves that long drawnout projects are not required for successful software implementations – you will see how the average implementation project for Alkym is 5 to 8 weeks thus providing an extremely quick ROI (return on investment).

HOW TO SIGN UP FOR THE WEBINAR

Click on the ‘Register for Webinar’ link, select your preferred Webinar Session and enter your details. Full instructions on how to access the Webinar will be emailed to you. If you can’t attend the live Webinar Sessions, sign up anyway and you will receive immediate access to the Webinar recording as soon as it is loaded to the Aircraft IT Website.

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24 | WHITE PAPER: FLATIRONS | AIRCRAFT IT MRO | MARCH/APRIL 2014

Part 4: Early Adopters Engine manufacturers, say David Boyer, VP of Aerospace Operations, and Tim Larson, Global Product Manager at Flatirons Solutions, take the lead in adopting best practices to support S1000D in a multi-spec world.

T

HE FOCUS OF this series is the emergence of S1000D as the new information exchange standard for civil aviation and the significant stepchange it represents in the way all participants in the civil aviation ecosystem will create, manage, deliver, access, and use information in the future. Along with the gradual adoption of S1000D for new-generation aircraft programs is the ongoing requirement to

simultaneously support iSpec 2200 standards for existing programs.

When looking at early adopters, let’s start by specifying what early adoption means in two respects.

First, early adoption applies to organizations that are actively creating or working with S1000D content.

Early adopters in this sense are the primary original equipment manufacturers (OEMs) – Airbus, Boeing,

Bombardier, and other airframe manufacturers – that have identified S1000D as the information standard for their new-generation programs.

Early adopters also include suppliers to the primary OEMs who provide components and systems for new-generation aircraft. These OEMs are creators of technical information and, as such, play a role early in the lifecycle of an aircraft and the creation of its technical information.

In contrast, airline operators and their technicians are consumers of technical information. Being further downstream in the introduction of new aircraft, they have not been early adopters actively working with S1000D content. This is largely because airline operators are just now taking delivery of the Boeing 787 Dreamliner, while the Airbus A350 and Bombardier CSeries aircraft are not yet in general production or in active service.

Second, and more importantly for the purposes of this article, early adoption applies to best practices being implemented by OEMs to supply data in the S1000D standard while still supporting data standards for existing aircraft programs. It is this second type of early adopter that is setting the standard by which others in the civil aviation ecosystem will measure their systems in the 21st century. Let’s take a closer look.

Best practice in a single system Suppliers to primary airframe manufacturers are taking the lead as early adopters of best practices to adopt systems that let them create and manage S1000D-based information in a single system with iSpec 2200 data, while airline operators have largely stepped out of the conversations determining how critical information technology that makes their businesses run will impact them. All participants in the civil aviation ecosystem are at a crossroads to identify what the adoption of newgeneration aircraft means across their organizations and determine how they will equip themselves to compete in the 21st century.

MARCH/APRIL 2014 | AIRCRAFT IT MRO | WHITE PAPER: FLATIRONS | 25

ADOPTION OF S1000D: ENGINE MANUFACTURERS TAKE AN EARLY LEAD

One segment of the civil aviation ecosystem that is actively adopting S1000D as required by the primary OEMs, and tackling head-on the challenges of supporting multiple specifications, is engine manufacturers.

Living in a multi-spec environment Primary OEMs including Airbus, Boeing, and Bombardier are driving adoption of S1000D across the civil aviation ecosystem by requiring technical information in S1000D for new-generation aircraft. The primary OEMs drive the information standard with which everyone else in the ecosystem has to work. Other OEMs have to produce information for Airbus, Boeing, Bombardier, etc., in both iSpec 2200 and S1000D, and airline operators live in the middle of this multi-spec environment. OEMs and airline operators need to figure out how to accommodate both sets of standards and can adopt best emerging practices to mitigate the cost and complexity of meeting evolving requirements.

Global manufacturers of aircraft engines face a dilemma common to many OEMs — steadily rising costs to capture, manage, and distribute technical information in multiple exchange standards for complex product lines, global partnerships, and business process needs. Like other large OEMs, in order to support their customers’ and suppliers’ requirements, engine manufacturers must produce technical information in iSpec 2200 and now S1000D standards. New S1000D requirements have meant that they faced the costly and complex possibility of developing multiple systems. For some manufacturers, supporting S1000D also has meant the

“…adding a new technical information management system to handle S1000D requirements in parallel to their existing systems is not a sustainable approach.

The resulting complexity would be costly, timeconsuming, and subject to error.” possibility of adding systems not just within one business division but across several divisions.

These large OEMS have recognized early on that adding a new technical information management system to handle S1000D requirements in parallel to their existing systems is not a sustainable approach. The resulting complexity would be costly, time-consuming, and subject to error. At the same time, they have recognized that cobbling together various applications and databases over time to meet changing requirements is not an alternative or feasible solution either.

What these large manufacturers have done is adopt a single solution suited to their technical information requirements for the 21st century.

THE SOLUTION

Leading engine manufacturers are calling on technical information management specialists with expertise specifically in aerospace and aviation to develop best practices for next-generation systems. The technical information management systems they are developing include key functionalities as discussed in previous articles, including:

The author view in TechSight/X Editor

• A SINGLE SOURCE FOR REUSABLE CONTENT: A solution that provides authors with a ‘one stop shop’ for all content (including XML/ SGML, 3D models, graphics, and metadata), which is stored centrally in a Common Source Database (CSDB) for use by multiple sites and business units.

• USER-FRIENDLY AND INTEGRATED XML EDITORS: XML editors that reduce the learning curve for authors who are new to XML yet provide the sophisticated XML functionality of traditional editors and that are tightly integrated with other components of the larger system, CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

26 | WHITE PAPER: FLATIRONS | AIRCRAFT IT MRO | MARCH/APRIL 2014

The overview tab in TechSight/X CMS

such as TechSight/X® Editor based on Serna XML Editor from Flatirons Solutions (formerly InfoTrust Group). It offers a word processor-like interface, instant XML validation, and other user-friendly features that make the adoption of XML easier while providing advanced capabilities experienced XML authors expect. Its integration with the TechSight/X CMS (content management system) also facilitates content authoring and editing to increase authors’ productivity and speed up the delivery of up-to-date information to end users.

• ON-DEMAND DATA TRANSFORMATION VIA PUBLICATION MANAGEMENT: Powerful publication management capabilities automate content transforms for both in-bound technical information (from supplier partners) and out-bound support and maintenance content (for end-customers). This lets OEMs take in, store, and publish out content for both legacy iSpec 2200 and next-generation S1000D fleets — without requiring the OEMs to alter or abandon legacy document type definitions (DTDs).

By normalizing content through on-demand data transformation, data can be presented to end users in S1000D or iSpec 2200, PDF, and HTML publishing options, providing the required level of flexibility needed to support a wide array of spec-defined programs and contractual commitments from within a single publishing environment.

• INTEGRATION WITH CRITICAL ENTERPRISE INFRASTRUCTURE: By providing not only a content management capability but also a powerful workflow engine capable of managing business processes both within and outside the client organization, the technical information management solution is tightly integrated with the client enterprise resource planning (ERP) and reporting infrastructure to ensure that the solution’s capabilities are accessible and quantified.

BEST PRACTICES: MODERN TECHNOLOGY PLUS DOMAIN EXPERTISE

In addition to adopting modern technology that underlies a single technical information management system for both existing and new-generation fleets, these early adopters are also doing something else that is different. They are calling on vendors who are experts specifically in aviation and aerospace. Many of the components of an information management solution are available from a variety of vendors that serve a broad range of industries. However, a key differentiator that allows OEMs to get the most benefit out of advanced technology is working with aerospace domain experts.

For example, while an organization can use a number of generic XML editors, a CSDB, or integrations between its technical information and other enterprise systems, it can fall short of getting the full value of the technology if not applied to its specific use cases.

OEMs that call on product-based solutions adapted for the specific use of the aviation community show marked added value in terms of time to deployment, productivity, and lower overall cost. What’s more, these early adopters have researched the time, effort, and budget required to develop custom solutions based on generic technology. They have made the wiser decision to invest in providers with dedicated aerospace solutions with roadmaps set to mature through time based on the input of other aerospace customers.

RESULTS

These large OEMs are not going cold-turkey, jumping quickly from their existing systems to the new technical information management system. Rather, they are making the transition to a new multi-spec system over the course of multi-phase implementations in order to minimize the cost and disruption of solution adoption.

The single system combined with the phased approach has helped OEMs realize benefits that include: • Through the consolidation of multiple platforms, dramatic and quickly achieved reductions in content conversion costs, IT maintenance and administration costs, as well as lower training costs for end-users previously charged with working in multiple application platforms.

• Efficiency gains resulting from speedier review and decision-making processes through the use of both internal and external workflows to capture and respond to business and technical requirements from the manufacturer’s end customers.

• New revenue streams through improved business flexibility to meet customer needs for custom publications, automated delivery of content to external portals or data stores, or other revenuegenerating customers or program-specific requirements that were difficult to respond to using legacy system capabilities.

• Lower cost per publication with improved support for custom publications, distribution of updated content to end-customer portal sites, and traditional content delivery mechanisms.

• Improved content consistency and accuracy thanks to increased re-use of material that is common across multiple products, publication types, or business units.

AIRLINE OPERATORS: PASSIVE PARTICIPANTS IN A CHANGING INDUSTRY

While, on the OEM side, there are several early adopters of single systems designed to handle multiple specifications for existing and new-generation fleets, the picture is much different on the airline operator side.

S1000D became the international exchange standard in technical information for civil aviation in 2004.

As of mid October 2013, 40 Boeing 787 Dreamliners had been delivered out of a total 131 orders1. Orders for the A350 stood at 7252, and Bombardier had received more than 170 orders for its CSeries aircraft3.

Each aircraft program uses S1000D for the basis of its technical information.

Nearly a decade has elapsed since S1000D entered into civil aviation and the first new-generation aircraft began rolling off the production lines. That decade saw airline operators step back from conversations on information exchange standards and the technology discussions that will impact them for decades to come.

Northwest Airlines was the sole early adopter

MARCH/APRIL 2014 | AIRCRAFT IT MRO | WHITE PAPER: FLATIRONS | 27

supporting multiple specifications in a single system among airlines. Delta gains that benefit through the merger of the two airlines. Outside of this, airlines have been slow in preparing for this change in the industry. Since new-generation aircraft are just now entering service, this is somewhat to be expected. However, because airline operators have removed themselves from discussions in the S1000D User Group, the ATA e-Business Program’s Civil Aviation Working Group, and other civil aviation conversations, they are not poised to scale their existing technical information management systems to meet requirements of new-generation aircraft programs.

Instead, the majority of airline operators are taking what’s coming to them from the primary OEMs by default. Rather than making business decisions from an informed perspective, they are now starting to live through the changes that are on their doorstep without knowing what these changes mean. Absence from the conversations about information standards and technology means airline operators are dependent on others to guide them through this process. This can be a challenge for both the airline and the solution provider. Here the solution provider needs to be able to share S1000D knowledge and provide training and coaching as well as a product that aids the airline in producing, managing, and delivering content in the multi-spec environment.

JOIN THE CONVERSATION, GET PREPARED

Rather than highlight early adopters among operators, then, here we recommend to airline operators that they take proactive steps to learn about what new S1000D specifications mean for their maintenance and engineering teams as well as their technicians. Get involved with the ATA e-Business Program, attend the S1000D User Forum, discover training options available today. Read the previous articles in this series about who is impacted by new information standards and why; as well as options for charting an optimal course to meet new requirements. Explore options available to you from vendors offering solutions, request demonstrations, watch webinars.

Now is the time to start establishing plans. If you began making plans for a single authoring tool and IETP (interactive electronic technical publication) in the past (as airline operators started to do several years ago), dust them off and fill in the gaps. Start from this foundation and build a plan that uses best practices so that you can fully understand the decisions you need to make as you take delivery of new-generation aircraft. Transitioning from a legacy system to one that will meet your needs for years to come should start now. Rather than backing into decisions because you lack information, face the future and walk into it with the right information so you can make the best decisions to support your business and your customers.

Did you know?

The TechSight/X suite of products is today’s leading manufacturer-independent, technical information management solution used by the world’s largest airlines and OEMs. The TechSight/X OEM Edition helps OEMs support their customers and suppliers in the production, ongoing revision, and automated distribution of aerospace technical information specifically designed to support multiple formats and standards — like iSpec 2200 and S1000D — with reusable, dynamic content to support a wide range of programs, specifications, and delivery formats.

The TechSight/X Aircraft Maintenance Edition is designed for airline operators that have ordered and are taking delivery of new-generation aircraft. It is a suite of applications for managing maintenance and engineering information across both existing iSpec 2200 and new S1000D program fleets — including the Airbus A350, the Boeing 787 Dreamliner, and others — so you can accommodate both existing and new-generation aircraft programs in a single system.

The solution delivers the most current, accurate, and regulatory-compliant information for all aircraft to technicians at the point of performance — and gives your airline control of your technical documentation for all of your fleets in a single system — relieving pressures of technical information management so you can retain your competitive advantages and focus on flying. www.techsightx.com

CONCLUSION: NEW-GENERATION TECHNOLOGY FOR NEW-GENERATION AIRCRAFT

Stepping onto a Dreamliner or watching the test flights of the Airbus A350 and Bombardier’s CSeries are tantalizing. These new-generation aircraft are ushering in a drastically new era of civil aviation. The flying public can see many of the differences that set new-generation aircraft apart from their older kin. For those less-visible organizations that are building the components and systems of these new-generation aircraft behind the scenes, one cannot underestimate the urgency to adopt sustainable solutions to support new-generation aircraft and your day-to-day operations. If you’re an OEM or supplier struggling to meet multiple technical information requirements for multiple customers, take a look at the technology and solutions available today from aerospace specialists to help you meet headon the challenges of a multi-spec world. Learn from what early adopters already have done and chart a course to support your business.

On the airline operator side, we eagerly await to see who the early adopters of 21st century technical information management technology will be. As operators take delivery of the 787 and eventually the A350 and other new-generation aircraft, unless they take proactive steps they will have missed the opportunity to adopt solutions to keep their fleets running smoothly without incurring exploding costs, a lag in delivery of information to their technicians, increased risks of fines, and other consequences. If operators don’t soon join the conversation on technical

Get Involved

Join the conversation on technical information standards for newgeneration aircraft programs.

• ATA e-Business Program Membership Information www.ataebiz.org/meminfo/ • ATA e-Business Program, Civil Aviation Working Group (CAWG) www.ataebiz.org/apps/group_public/ • ATA e-Business Forum and S1000D User Forum 2014 www.ataebiz.org/forum/

FOOTNOTES

http://active.boeing.com/commercial/orders/index.cfm www.a350xwb.com/x-tra/od 3 www.bombardier.com/en/media-centre/commercial-aircraft-status-reports.html 1 2

FLATIRONS SOLUTIONS

Flatirons Solutions provides information management consulting services and solutions for Fortune 500 and other companies in the aviation and aerospace, enterprise, government, high-tech, and publishing and media industries — helping customers deliver the right information, at the right time, to the right people.

The TechSight/X suite of products is an independent solution for technical information management developed specifically for the aerospace industry to create, manage, and deliver large volumes technical information in support of the production, operation, and maintenance of aircraft throughout their lifecycle.

information standards and technology, they’ll be in a reactive position; and we have to hope that the consequences won’t be negative for the flying public.

All players in the civil aviation ecosystem can reduce the complexity they face in meeting new requirements by adopting a single system that supports multiple specs for technical information management for existing and new-generation fleets. Leading OEMs are making the business decision to consolidate their technical information management systems into one and are achieving tangible results. Airlines can plan ahead and experience the same benefits. Get started now to identify and develop your technical information management solution for the 21st century. n

TIM LARSON

CHIEF PRODUCT TECHSIGHT/X SUITE, FLATIRONS SOLUTIONS Tim Larson has more than 30 years’ experience in commercial aviation and has played a key role in promoting and developing the S1000D specification in the ATA e-Business standards body. He serves on the ATA e-Business Steering Group (ESG), is a member of the ATA Civil Aviation Working Group and the S1000D Steering Committee, and supported the design and delivery of the first S1000D production solution for a commercial carrier. Tim currently serves as the chief product owner for InfoTrust Group’s TechSight/X suite of products that support both ATA iSpec 2200 and S1000D specifications.

DAVE BOYER

VP OF AEROSPACE OPERATIONS, FLATIRONS SOLUTIONS Dave Boyer is vice president of Aerospace Operations for Flatirons Solutions’ TechSight/X suite of products. He has more than 20 years of experience as an aircraft technician and maintenance supervisor with the U.S. Air Force and several commercial airlines, applying this experience to help airlines, OEMs, and MROs increase productivity, reduce costs, and achieve profitability.

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28 | FEATURE | AIRCRAFT IT MRO | MARCH/APRIL 2014 CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

WinAir AVIATION MANAGEMENT

SOFTWARE

Why WinAir? PROCESS DRIVEN MAXIMIZES EFFICIENCY

What’s in your next issue of Aircraft IT MRO?

Data warehousing enables us to collect data when it’s generated and use it when we need to: it’s a great benefit in a world where knowledge is King and you can read about it in our next issue. You’ll also be able to read about the special challenges of MRO for a helicopter operator and how the alignment of CMS (content management systems) with MRO can deliver benefits. Finally, we’ll be covering new generation aircraft… face them, don’t fear them because they generate value which far outweighs any challenges.

The latest MRO IT News White Paper: Data Warehousing

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Case Study: The challenges for helicopter operators

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How I see IT

Predictions for 2014 Michael Denis

“This trend, coupled with the cost of ferrying aircraft, will level the offshore outsourcing playing field and, to some degree, result in repatriation of work both on-shore and in-house.”

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Why not get involved with the debate? Send your comments or questions to Michael by clicking here.

New Year’s resolutions an d annual predictions are like earnings forecasts; the lon pressures on the industry gevity of their accuracy as demand wanes. is oft en short lived. Although the 6. MRO skill shortages co lifespan of predictions ma ntinue to increase. Techn y be ologically short, here are some of my advanced new-generation predictions for the aerosp air cra ft req uir ace e hig an her skills in d aviation industries for 201 an industry already suffer 4: ing from aging demogra phics 1. Most airlines reach sus and geographic skills sho tainable profitability. Deca rta ge s.

Th is tre nd des of , coupled analysis show a high corre with the cost of ferrying lation between country gro aircraft, will level the off ss shore domestic product and air outsourcing playing field travel, a trend we continu and, to some degree, res e to ult see in 2014 as the global in repatriation of work both economy continues to rec on-shore and in-house. ov er from the financial meltd 7. OEMs’ land grab for inc own of 2007. reased aftermarket reven ues 2. Fuel prices will remain will accelerate via contr relatively low and stable ol of IP. OEMs’ move in . Fuel to prices are not expected to the more lucrative aftermark increase . Of course, the et by bu nd lin g pro ass ble et m acquisition, is that the benefit of an financing, logistics and improving global economy maintenance are common also causes increased demand place.

OEMs are now increasing for oil and raises jet fue the int en sit l y pri of ces IP protections .

3. The rosy future for op and IT mandates on newerators overall does not generation aircraft. They ne ces sar ily are translate into a rosy eve betting on the long view rywhere. Air carriers in In that affordable bundling dia of will continue to suffer fro asset acquisition, financing, log m the combination of a ist ics , an d ma we int ak en er ance today economy, too many carrie will reap high margins in rs providing excess capac the coming decades and ity, and laws that increase costs wh lock in cash-strapped operators. ile preventing direct foreig Th e exp an sio n n of MRO Networks investment. Australia is an and OEMRO joint ventures other country where gover continue to negatively im nment regulations and over capac pact fully independent, non-air ity are resulting in air car line affiliated MROs. rier financial losses.

So what do these predictio ns mean for MRO IT in 201 4. Merger mania is over.

4?

Mergers in the Americas • Mobility solutions that see increase labor productivit m to be complete with the AA/U y and S and LAN/TAM marriages. dispatch punctuality will become ubiquitous.

With the exception of Ali talia, Europe, too, seems • Service parts optimizatio to have n technologies that impro finalized its M&A consolid ve parts ations. For the rest of the distribution, turn times, an d pooling will continue world, consolidation and to see its associated capacity dis increased usage. cipline are unlikely, as carriers will be bolstered by good enough • As OEMRO ventures expand, integr financial returns to avoid ation of Product and bankruptcy but not good Service Lifecycle Manage enough to spur M&A. ment technologies will inc rease.

• Mergers are an impetus 5. The short-term outlook to rep lac e ma inframe legacy for providers of MRO ser systems resulting in enter vices is positive. Forecasts of MR prise-wide IT moderniza O spend, measured in lab tions.

• B2B integration of MR or hours, material and overh O business networks will ead, are strongly correlat continue ed to increase demand for to increased asset utilizati MRO IT networks with mo on, labor and supply costs dern as industry data exchange sta well as asset lifecycle sta ndards (SPEC2000, S1000 ge. The continued introd D, uction S5000F). of new-generation aircra ft will, however, put down ward Or at least that’s how I see IT.

30 | WHITE PAPER: 2MoRO | AIRCRAFT IT MRO | MARCH/APRIL 2014

Using data to improve MRO schedule management Enhance aircraft fleet management and equipment performance by using data-mining methodology, says A. Ben Zakour, Research and Development engineer at 2MoRO Solutions,

MARCH/APRIL 2014 | AIRCRAFT IT MRO | WHITE PAPER: 2MoRO | 31 2moroAnnoncePresse1112.pdf

11/01/12

16:12:56

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“Prediction of maintenance tasks helps to reduce diagnostic work as well as delays and costs caused by unscheduled maintenance events. Being able to forecast potential defaults, malfunctions, failures and errors is of considerable help…”

A

IRCRAFT MANUFACTURERS AND operators have to differentiate their product from that of their competitors by offering customers ways to fly more often and/or further at lower cost.

Towards this end, reducing maintenance costs can be a way to reduce the costs of aircraft use while ensuring a high level of service and safety.

Part of our research work at 2MoRO Solutions focuses on forecasting aircraft maintenance tasks and optimizing the planning of those tasks. This paper looks at the prototype prognostic tool that has grown out of this. The solution described takes advantage of heterogeneous raw data available around the aircraft lifecycle to better predict maintenance tasks and improve aircraft health monitoring.

Prediction of maintenance tasks helps to reduce diagnostic work as well as delays and costs caused by unscheduled maintenance events. Being able to forecast potential defaults, malfunctions, failures and errors is of considerable help to operators and maintenance professionals. It provides the right diagnosis and supplies a list of resources necessary to reduce maintenance time. Available data are made up of in-service data (derived from the aftermarket phase) and referential data (created mostly during the design phase). On the prototype presented in this paper, both kinds of information are pre-selected, analyzed and pre-processed in order to apply data-mining tasks. The mining task provides the discretional or predictive goal in accordance with user needs.

The prognostic tool combines and aligns both types of data to highlight timing differences between the maintenance plan and the real-life maintenance application. This correlation provides the link between the referential and in-service data: a link that can assist manufacturers in monitoring aircraft configurations and help with supplying the right resources in the right place at minimal cost. The proposed correlation adapts maintenance plans in accordance with the operating environment. It is made by identifying specific frequent patterns called ‘critical behaviors’ or ‘typical behaviors’.

‘Critical behaviors’ are identified by performing a data-mining task that extracts frequent patterns. It uses several extraction constraints, including a sliding window, to extract straightforward patterns, satisfying users’ needs. The extracted patterns represent frequent ‘similar’ contextual uses and contextual behaviors associated with maintenance tasks, and specific inspection reports

identifying default, malfunction, fault or failure.

We’ll deal with the components of this methodology as follows. The first section details the types of information on which the analysis is based and presents the way they are merged and pre-processed. The second section describes the data-mining task used to identify critical behaviors and explains how the resulting patterns are used to predict aircraft maintenance events and analyze equipment performance trends. Finally, we conclude by explaining the next improvement in and ideas for industrial applications of the proposed framework.

DATA DESCRIPTION AND PRE-PROCESSING

The types of information on which the analysis is based and presents, and the way they are merged and pre-processed.

Before applying a data-mining task, a pre-processing step is needed to adapt raw data and improve the mining (description and/or predictive) results. The preprocess step consists in analyzing, strengthening and organizing data.

In order to identify critical behaviors, our prognostic prototype uses in-service and referential data.

• In-service data are characterized by the context in which the aircraft is used. It includes information about aircraft operations and MRO such as flights details, pilot reports, aircraft configuration… but also maintenance reports and inspection reports.

It describes a set of flights by detailing the airports from which the aircraft took-off and landed, flight duration, percentage of aircraft loading and fuel consumption. It also includes maintenance tasks performed during the life of the aircraft: each such task is linked to the associated equipment’s part number (PN) and serial number, to the counter values of the equipment and to the whole counter values of aircraft.

• Referential data includes OEM specifications such as the maintenance planning document (MPD) and aircraft maintenance manual (AMM). The AMM describes the frequency of and conditions to apply precautionary maintenance tasks during the aircraft’s life. These tasks represent a hierarchical tree describing the different parts of the aircraft and this structure is available through the manufacturer’s technical data book, called Illustrated Parts Catalog (IPC), also produced by manufacturers and compliant with ATA Spec standard.

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32 | WHITE PAPER: 2MoRO | AIRCRAFT IT MRO | MARCH/APRIL 2014

“…a data mining tool that compares the maintenance schedule set by manufacturers with available and actual historical in-service data (such as flight hours) in order to forecast future dates for aircraft maintenance.”

Figure 1: In-service and referential data alignment

The pre-process module of our framework aligns and merges both kinds of available data according to time and to the aircraft’s operations (number of flight hours, take-offs and landings, etc.). The connection with heterogeneous data is performed chronologically and describes events that occurred during the equipment/aircraft life cycle. Figure 1 shows an example of merging inservice and referential data. The chronology aligns aircraft/equipment status, mission conditions, expert reports and maintenance tasks. Scheduled tasks are represented twice: when they were planned (represented by green triangles) and when they were actually performed (represented by red triangles).

In order to identify critical behaviors, users of the framework have to determine ‘critical points’ (failure, default, malfunction, maintenance task…).

Critical points are reference flags that users can apply to analyze trends and associated usage behaviors. For each corresponding critical point, aligned data is associated to a usage sequence. A usage sequence is a succession of life cycle events ending at a specific critical point. Sequences ending with the same critical event are grouped in order to identify typical usage/ condition behaviors contributing to the corresponding ‘critical point’.

According to the representation described above (referential and in-service data), the framework builds a pattern of typical wear behavior for aircraft / aircraft parts/ equipment. In practice, for aircraft maintenance, repair and overhaul (MRO) purposes, each maintenance action is defined for a specific default/ malfunction/ fault/ failure caused on a particular equipment identifier (PN). According to this principal, we can infer that possible correlation between the type of use of the equipment and failure/ wear models can be considered as a correlation between type of usage for equipment and maintenance task associated to the failure/wear. Analyzing and comparing critical behaviors leading to several ‘critical points’ allows us to identify some

usage or trend influences on other equipment or groups of equipment.

The following section describes the data mining task that identifies critical behaviors and allows the prediction of maintenance tasks.

FRAMEWORK MINING TASK

The data-mining task used to identify critical behaviors and how the resulting patterns are used to predict aircraft maintenance events and analyze equipment performance trends.

Current thinking informs us that there are plenty of forecasting tools on the market. However, the optimization of scheduled and unscheduled maintenance tasks dates taking into account several constraints set by the aircraft operators and/or the maintenance centres (as qualified resources availability based on the aircraft configuration) is done manually.

We propose a data mining tool that compares the maintenance schedule set by manufacturers with available and actual historical in-service data (such as flight hours) in order to forecast future dates for aircraft maintenance. This forecast represents the current aircraft maintenance plan. On this proposed framework, next steps forecasting identification is configured in the context of the aircraft/equipment life cycle. They are keyed out from the sequences of databases described above.

Remember that sequences depict combined aircraft lifecycle data associated to a maintenance task application or to a specific critical point. We apply a descriptive and predictive maintenance task that creates a case-based model to identify typical critical behaviors. This model relies upon data to identify the most frequent (and then typical) sequence of usage and environment conditions leading to the specific critical point.

Extracting frequent behaviors is interesting and very useful when building wear models for each critical point sequence. If a group of behaviors occurs several times on several aircraft (of the same kind) before the execution of maintenance task(s), a logical correlation between corresponding equipment wear and those behaviors can be established. Those models are built by extracting frequent historic patterns from in-service data. Pattern extraction is used in several domains to identify several kinds of machine behaviors as in ‘Rabatel 09’ for trains and in ‘Hirate 06’ for astronomic robots.

Our data-mining application extracts straightforward sequences from a set of built data. It provides a set of temporal interval sequential patterns from a set of discrete temporal sequences. The extraction process takes several parameters (temporal, frequency, accuracy, interested data dimension) for adapting the provided patterns to users’ specifications. It also applies a growth pattern approach by performing a vertical extraction based on database projection. Recursively the algorithm first extracts frequent patterns and then projects sequences data base.

The extraction implements specific parameter (time) constraints and applies a sliding window in order to consider different data merging combinations.

For instance, for aircraft operational data… …let Vi refer to the flight i…Mj refer to a maintenance task (a critical point) j and…S=<S1;S2> be a set of historic sequences where S1=< (0;V1)(2;V2)(3;V3)(5;M1) > and S2=< (0;V1)(2;V3)(3;V2)(6;M1) >.

Let a frequency constraint be equal to 2.

Our method returns the sequence: < ([0;0]V1)([2;3]V2 V3)([5;6]M1) >.

These sequence intervals express an uncertainty for the exact moment when data occur. The extracted sequences mean that: “If flight V1 occurs, followed by both flights V2 and V3 in any order but in a time interval [2;3] after V1 then, maintenance task M1 is performed in a time lying in the interval [5;6] after V1”.

Such a pattern allows us to group V2 and V3 in the same relevant behavior.

As far as we know, there is no pattern extraction algorithm that provides such structured patterns.

The extracted result consists of temporal interval sequence patterns representing frequent behaviors associated to a specific critical point or to a maintenance task. Interval timestamps express an uncertainty as to the exact moment when specific events/observations appeared relative to the whole patterns events/observations. The degree of uncertainty is managed by the size of the sliding window which is fixed by users. Each extracted pattern is associated with a frequency and to an accuracy value respectively greater than a frequency and accuracy thresholds fixed by users. These extracted patterns help with anticipating maintenance tasks execution according to their usage history: mission conditions, flights, reports and aircraft configuration; to their usages conditions: flight configuration, aircraft configuration, weather conditions, etc.

In addition to frequency and accuracy extraction criteria other relevant measures can be used. We can combine the criteria for the life-service part of the pattern with those of patterns associated to other critical points. Such a correlation allows us to evaluate the accuracy of a prediction decision with regards to a specific part or to the whole aircraft wear model status The aim of our method is to provide usage based models that can have a dual purpose: first a contextualized and precise management of aircraft maintenance tasks, second a fleshed out model of wear and technical events (fault/malfunction/ failure/ error) of aircraft equipment.

For aircraft fleet management, the aim of frequent sequence extraction is to understand and predict critical technical events and maintenance task execution. Typically, for a specific type of aircraft, when a flight plan is defined, verifying its match with an appropriate wear model allows us to have a good idea about the aircraft interruption scheduling. A matching process using the flight plan is applied to several patterns extracted on critical point/ maintenance task behaviors to predict technical events/ maintenance tasks execution with an accurate time interval. In addition there are several other uses. For instance, figure 2 and figure 3 show Graphical User Interfaces that use the extracted results to visualize trends (figure 2) and the scheduling of the maintenance tasks (figure3).

Figure 2: BFly® (2MoRO software) web interface using extracted results to visualize data trends.

MARCH/APRIL 2014 | AIRCRAFT IT MRO | WHITE PAPER: 2MoRO | 33

2MoRO

Figure 3: BFly® (2MoRO software) web interface using extracted results to visualize maintenance scheduling

The extraction model enables the selection of the kind of time parameter, which can either be real time or equipment life cycle counter with different stamp granularity level (e.g. for time stamp different time granularity can be considered – minutes for sensor reading values and hours for flights information). So the estimated maintenance management is more accurate than the theoretical maintenance manual. These estimations will enhance aircraft availability by accruing a good knowledge of future downtime and then reducing maintenance and exploitation costs.

Wear and technical events models are also a way to correlate in-service data and environmental conditions with the criticality of execution for maintenance tasks. This correlation provides relevant equipment behavior profiles for specific environmental conditions. Hence based on forecast aircraft orders, equipment profiles can be exploited by aircraft manufacturers during pre-design analysis to adapt maintenance plans with the type of flight missions and environmental conditions foreseen by airlines and aircraft operators.

CONCLUSION

The next improvement in and ideas for industrial applications of the proposed framework We present in this paper a general description of a framework prototype.

The prototype provides a data-mining service for contextualized maintenance forecast and contextualized equipment trend analyses.

The proposed solution uses heterogeneous (in-service and referential) aircraft data. It provides a straightforward added-value used to optimize the planning of maintenance tasks and to analyze equipment behavior trends.

The services provided by 2MoRO solutions framework is an adaptable datamining task where users can configure the mining parameters to comply with application needs and data configuration.

The proposed framework is an independent tool which can be integrated within a more general framework or platform services like BFly®, an architecture proposed by 2MoRO Solutions. It can also be integrated within a collaboration platform which distributes and secures data (e.g. SIMID1 project to which several companies contribute, including 2MoRO Solutions Airbus, Dassault Aviation, Eurocopter) The framework presented is central to the topical issue about reducing the costs of aircraft use by taking advantage of the growing amount of data available through the aircraft lifecycle. It can also be considerably improved by implementing several other pre-processing tasks that will take advantage of continuous or textual data. n BIBLIOGRAPHY

[Rabatel 09] Rabatel, J., S. Bringay, and P. Poncelet (2009). So_mad : «Sensor mining for anomaly detection in railway data», in Proceedings of the 9th Industrial Conference on Advances in Data Mining. Applications and Theoretical Aspects, Berlin, Heidelberg, pp. 191–205. Springer Verlag.

[Hirate 06] Hirate, Y. And Yamana H. (2006). «Generalized sequential pattern mining with item intervals” Journal of Computers 1.

FOOTNOTE

1

http://www.simid-project.eu

2MoRO Solutions is a MRO software provider for the Aviation industries and has been playing a significant part in hosting European Research & Development programs aimed at pioneering new technologies and standards for the Aerospace Industry. The company is located in Europe, in America, soon in Asia (2014) and provides three solutions operated in 20 countries: Aero One®, AeroWebb®, BFly®. Its strategic partnership with AIRBUS CIMPA aims at providing tailored services to airlines, repair centers and OEMs. The 2MoRO software solutions are certified by SAP®, the world ERP leader.

ASMA BEN ZAKOUR

Asma Ben Zakour is a PhD graduate and Research and Development engineer for 2MoRO. She is in charge of developing data mining tools for automatic diagnosis and prognosis. Her PhD in Datamining, from the University of Bordeaux included her thesis on ‘Critical usages extraction from historical and heterogeneous data in order to optimize fleet maintenance.’ She has contributed to several aircraft related publications such as PHM society, CASI and on knowledge discovery Scientific proceeding such as Advances in Knowledge Discovery and Management and IC3K.

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“…our method is to provide usage based models that can have a dual purpose: first a contextualized and precise management of aircraft maintenance tasks, second a fleshed out model of wear and technical events (fault/malfunction/ failure/ error) of aircraft equipment.”

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34 | WEBINARS | AIRCRAFT IT MRO | MARCH/APRIL 2014

PAST WEBINARS: View Video Recordings of our Live Software Demonstration Webinars at Aircraft IT Build your own MRO Software Demonstration Webinar Library. Search through and sign up to view the convenient video recordings of all previous Live MRO Software Demonstration & Masterclass Webinars at the following link: http://www.aircraftit.com/MRO/Webinars/Past.aspx.

This exceptional video library contains recordings of Live Software Demonstrations and Masterclasses from the following major IT Vendors: Boeing, Commsoft, TRAX, Swiss-AS (AMOS), Enigma, Rusada, Mxi Technologies, Gen2Systems, Ramco Systems, Aerosoft Systems, 2MoRO Solutions, Lufthansa Technik (manage-m), AV-BASE Systems, plus more. An outline of four of the recent Webinar Recordings can be seen below:

manage/m® – The whole fleet at your fingertips: an exclusive live demo of Lufthansa Technik’s WebSuite 2.0

2MoRO Solutions SAP M&E / MRO Demonstration Webinar Recording

14th November 2013

21st November 2013

n SESSION OVERVIEW

n SESSION OVERVIEW

Register to view this Webinar Recording and join Lufthansa Technik for an online guided tour of manage/m®; designed to assist airlines managing the technical operation of their entire fleet via a sophisticated web-based software system.

This Webinar video will overview manage/ m®, which does not require any IT investment and allows airlines, operators and aircraft owners to control all aspects of their fleet’s technical operations online via different software modules including: Technical Documentation Management; Compliance Reporting; Control of Airworthiness Management; Online Access to Engineering Documents; Aircraft Configuration Monitoring; Jobcard Production; Material Management; Techlog; Reliability Reporting; Maintenance Scheduling, Quality Monitoring, Status Reports, plus lots more.

Sign up to view this Webinar recording and an as live demonstration of three modular and powerful M&E /MRO software suites (two SAP certified), designed to assist users to track, plan and execute all areas of aircraft maintenance, fleet management, support contract management and inservice lifecycle management (i-SLM).

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The Webinar recording takes a tour of 2MoRO Solutions’ Aero One®, Aero-Webb® and BFly® M&E/MRO Solutions, as used by airlines, MROs, aircraft operators, OEMs and CAMOs across the world. You’ll see how SAP Technology behind Aero One® and Aero-Webb® provides easy integration within existing IT structures and with third party systems providing a cost effective and efficient alternative to traditional MRO/M&E solutions.

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MARCH/APRIL 2014 | AIRCRAFT IT MRO | WEBINARS | 35

About the Live Software Demonstration Webinar Recordings

How it works:

Whether you missed them the first time around, need to refresh your understanding of available systems before making a key decision or if you are building a reference portfolio of relevant knowledge, these past webinar recordings will add vital market intelligence to your established professional skills. They’ll improve and sharpen your awareness of available solutions and add to your knowledge store. You’ll gain an overview of the major MRO software systems on the market today, from the world’s leading IT Vendors, and all at a time and a place compatible with your busy schedule. Each demonstration lasts 1 hour, providing airlines, aircraft operators and MROs with the perfect introduction to each MRO software solution demonstrated.

• Visit: http://www.aircraftit.com/MRO/Webinars/Past.aspx • Use the scroll option or view the details of the latest recorded sessions on the right and select a Webinar recording you would like to view.

• Next click ‘Register for Recording’ and enter your details.

• Once approved the video file will appear in your Member’s Area at the Aircraft IT website.

• You can then view the Webinar recording as many times as you wish, share it with your colleagues and retain it as part of your own market intelligence reference library.

Digital Technical Documentation / Publications Management Masterclass (inc. iPad / Mobile Software)

Digital Aircraft Technical Records Masterclass Webinar (including software demonstration) recording

12th December 2013

23rd January 2014

n SESSION OVERVIEW

n SESSION OVERVIEW

Sign up to view this Webinar recording and as live Digital Technical Documentation / Publications Management, Distribution and iPad / Mobile working Software Demonstration and Masterclass. AeroSoft experts demonstrate how to maintain an effective digital library and ensure maintenance engineers’ access to key updated technical documents and publications at any time including on mobile devices

Sign up to view this Webinar recording and as live Digital Technical Documentation / Publications Management, Distribution and iPad / Mobile working Software Demonstration and Masterclass. AeroSoft experts demonstrate how to maintain an effective digital library and ensure maintenance engineers’ access to key updated technical documents and publications at any time including on mobile devices

You’ll see how to maintain accurate, updated technical documentation; ensure engineering teams have access to, and are working with the most current version of maintenance documentation; and ensure safety and regulatory compliance. All of which leads to improved productivity, reduced costs and less aircraft down time.

You’ll see how to maintain accurate, updated technical documentation; ensure engineering teams have access to, and are working with the most current version of maintenance documentation; and ensure safety and regulatory compliance. All of which leads to improved productivity, reduced costs and less aircraft down time.

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36 | AIRLINE & AEROSPACE MRO AND OPERATOINS IT CONFERENCE | AIRCRAFT IT MRO | MARCH/APRIL 2014

VENDORS EXHIBITING THEIR SOLUTIONS AT MIAMI THIS YEAR INCLUDE

EVENT PREVIEW: Airline & Aerospace MRO and Operations IT Conference AMERICAS, MIAMI: 18th & 19th MARCH 2014

HYATT REGENCY MIAMI HOTEL, MIAMI, FL, USA

The world’s leading aviation IT conference for MRO/M&E and flight operations solutions returns to Miami in 2014 bigger and better!

A

IRCRAFT IT WOULD like to invite you to attend the World’s leading aviation IT conference dedicated to MRO/M&E and Flight Operations IT Solutions: the Airline & Aerospace MRO & Operations IT Conference — Americas

THIS 2014 CONFERENCE FEATURES

• New EFB & MRO/M&E IT Vendors Showcases • Over 40 Vendors exhibiting their latest software and hardware solutions • Dedicated Flight Operations and Maintenance IT tracks in the agenda inc: case studies and workshop sessions. Key topics: Tablet Strategy for Flight Deck, Hangar and Line Maintenance, Big Data, Aircraft Connectivity, iPad vs Windows EFB, ETL, Maintenance e-signatures, MRO Data Migration, Software Implementation best practice plus lots more.

WHY ATTEND AS A DELEGATE

“An excellent event. It was fantastic to meet with people who are at different points in a M&E selection, implementation and online process. So much knowledge in one spot.”

Transport Canada

The Airline & Aerospace MRO & Operations IT Conference — Americas, returns to Miami for 2014 bigger and better than before with: 40+ of the world’s leading IT vendors exhibiting their solutions; Listen to keynote presentations and case studies; and take part in interactive workshop sessions.

It is the only event in the world that provides airlines,

“Very good for networking and offers a broad prospective on the market.

Flawlessly organised.”

Boeing aircraft operators, MROs and OEMs with a one-stop shop to be able to review and demo the latest cutting edge technology, designed to streamline and increase aircraft maintenance and flight operations efficiency, as well as reduce costs dramatically. From the latest iPad/ Tablet solutions for the Flight Deck or Hangar to a complex maintenance management system.

THE CONFERENCE PROVIDES A NUMBER OF SUPERB OPPORTUNITIES

• A large exhibition area allows airlines, aircraft operators, OEMs and MROs the opportunity to try out the major software and hardware IT systems from 40+ the world’s leading vendors. See over the page for a full list of vendors exhibiting their solutions and learn more about the software and hardware you will see.

MARCH/APRIL 2014 | AIRCRAFT IT MRO | AIRLINE & AEROSPACE MRO AND OPERATOINS IT CONFERENCE | 37

CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

The only supplier of 2 MRO ‘best of breed’ plus CMS software “Excellent. I found the conference to be very informative and relevant. The contacts we’ve made will likely prove very useful in improving the operations of US Airways.”

Director Operations Engineering, US Airways • A two day agenda of presentations, case studies and interactive workshops given by industry experts and the airline/MRO IT users themselves, discuss the latest trends and innovations in this rapidly developing sector of the industry. New for 2014! EFB and MRO/M&E Software vendor showcase.

• Network with your peers from other airlines and MROs from across the Americas region. Learn from their experiences, recommendations and exchange ideas. 350+ delegates will be in attendance.

LIVE SOFTWARE DEMONSTRATIONS

One of the key benefits of this event is that it allows airlines, aircraft operators, MROs and OEMs with an excellent chance to review and demo all the major software and hardware solutions in one place, in 2 days.

Extended refreshment breaks during the presentation programme allows lots of time to browse the exhibition area, and: • Try out all the major MRO/M&E and Flight Operations Software and Hardware solutions from the world’s leading vendors and see how they can benefit your company.

• Discuss with the vendors best practice and how to overcome any problems you may be having with your current systems.

• Try out all the latest upgrades and add-ons to compliment your current systems.

MRO /M&E SOFTWARE YOU WILL BE ABLE TO DEMO INCLUDES

• Fully Integrated End-to-End MRO/M&E Solutions.

• Supply Chain Solutions Software.

• Digital Documentation Management Solutions/CMS. • MRO Solutions Linked to Enterprise Wide Software (ERP etc.).

• Full scanning Services for Paperless Solutions.

• iPad/Tablet Solutions for the Hangar and Line Maintenance

FLIGHT OPERATIONS SOFTWARE AND HARDWARE SOLUTIONS AVAILABLE TO DEMO INCLUDE

• iPad / Win 8/ Tablet solutions for the Flight Deck.

• EFB (Electronic Flight Bag).

• Flight Planning Solutions.

• Fuel Saving Solutions.

• ETL (Electronic Technical Log).

• Operations Cost Management.

• Optimising Weight & Balance Software.

FOR EVENT INFORMATION

AND REGISTER YOUR DELEGATE PLACE

CLICK HERE OR CALL +44 1403 230888 Email: stephen@aircraft-commerce.com

www.aerosoftsys.com Offering DigiPLAN, DigiREPORTS and AeroBUY– common Logistics, Analytics and B2B tools for DigiMAINT and WebPMI MRO systems.

Our DigiDOC CMS is agnostic of MRO with proven integration with any competitors’ system, in addition to our own. iSPEC2200, S1000D, DITA, SPEC2000, SPEC2300

38 | WHITE PAPER: HOLOCENTRIC | AIRCRAFT IT MRO | MARCH/APRIL 2014

“Being able to define and execute Standard Operating Procedures (SOPs) in a manner compliant with regulations is business critical, but it can also drive efficiency.”

Book (EFB) to catering procedures, SOPs should describe what process performers need to do and how to do it right. It should at the same time give compliance managers a line of sight from regulatory obligations to the individuals and process steps responsible for satisfying those obligations.

A BMS or operational framework using a model-based approach can effectively record the complexity of an airline’s or aircraft operator’s operations in a way that is flexible enough to deliver targeted actionable views as well as accurate standard operating procedures (SOPs). The breadth and depth of visibility that will be gained into their operations will give users the greater understanding and control necessary to run a modern airline with the intricacy it demands.

Here are six essential components this model of business should include so as to build attestable compliance:

Stronger when tackled together

An integrated approach to compliance in the airline industry, explains Geoff Zuber, Director of Holocentric, won’t be a drag on performance and can be a real business benefit

S

AFETY AUTHORITIES AROUND the world have adapted the self-regulated approach to surveillance of the industry, encouraging airlines to take responsibility for their own safety management systems (SMS) while also ensuring compliance to relevant regulations.

Managing safety is no small feat for an industry with such deep levels of complexity, on both the human and operational levels. Being able to define and execute Standard Operating Procedures (SOPs) in a manner compliant with regulations is business critical, but it can also drive efficiency. However, for that to be the case airlines must adopt an integrated approach whereby legislation and regulations are managed in the context of flight and Maintenance Repair and Overhaul (MRO) operations.

AN INTEGRATED MODEL-BASED APPROACH TO COMPLIANCE

Achieving an integrated approach lies in having compliance, regulations and reporting systems as well as processes and procedures incorporated into a model-based Business Management System (BMS) for everything, including day-to-day operations. Compliance activities need to be implemented in the context of operations and also in a way that is agile enough to move with changes in regulation, business transformation or continuous improvement initiatives.

The solution is a comprehensive model of business operations which clarifies responsibilities and links all compliance obligations to the related operational processes and systems. From MRO and Electronic Flight

1. RECORD COMPLIANCE REQUIREMENTS AND MONITOR CHANGES By recording their governance and compliance documentation into a business management system and linking them with their day-to-day operational procedures, compliance managers will know exactly what MRO procedures are impacted by changes in regulations or what sections in the EFB need updating. It will allow them to identify the gaps between where they are now and where they need to be to address compliance obligations.

2. ASSESS AND COMMUNICATE THE RISKS The business management system should capture any detail of the organization in a way that helps management understand how changes might affect each part of the business. For example, MRO projects might bring new risks, new processes and potentially new compliance issues. As such, having a clear visual representation of the relationships between people and processes will help to assess the potential risks any transformation will have on the airline and communicate these across the business.

3. DOCUMENT STANDARD OPERATING PROCEDURES Without a defined process for maintaining and keeping controls up-todate, an airline’s procedures will soon be non-compliant due to normal changes in their business environments. A central (model-based) system or repository where regulations, standards, procedures and templates are kept and linked to show relationships will ensure consistency, fast

“…having a clear visual representation of the relationships between people and processes will help to assess the potential risks any transformation will have on the airline and communicate these across the business.”

MARCH/APRIL 2014 | AIRCRAFT IT MRO | WHITE PAPER: HOLOCENTRIC | 39

CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

Moving to a Modern MRO System?

response, quality control and it will save the user time and resources. SOP’s should be generated from this repository, not created separately in word or PDF form.

4. INTEGRATE COMPLIANCE INTO YOUR BUSINESS OPERATIONS Compliance doesn’t need to impose costs upon business activities - it can strengthen them by being integrated into the way the airline does business. By using a process model as an auditable, high-integrity representation of operations, airlines can highlight on a day-to-day basis processes, information and responsibilities required to meet standards. With this approach, organisations will always be ready for an audit.

5. CHECK POINTS AND ACCOUNTABILITY An effective way to ensure ongoing monitoring and company-wide adherence to the business’s obligations is to integrate compliance-related checkpoints in procedures and have these reflected in employees’ position descriptions, key performance indicators (KPIs) and tasks. These can even be added to an airline’s reward structure to increase accountability and buy-in.

6. SHARE POLICY AND STANDARDS ACROSS THE ORGANISATION Effectively disseminating the company’s policies and standards across the organisation is part and parcel of an airline’s governance and compliance obligations. Any employee should be able to easily access a web portal or a similar application to only see the processes and relevant regulations that relate to them to help them understand what they are meant to do and why.

When built into an airline’s business management system, these capabilities will help management to drive efficiency and compliance while gaining a much broader understanding of the airline, helping them identify and close the gaps along the way. n

HOLOCENTRIC

Holocentric’s Modelpedia software helps organisations to operationalise strategy, manage business transformations and achieve operational excellence, by providing a business management system that helps capture, understand, change and optimise their business — from strategy, people, processes and procedures to compliance obligations. Holocentric software stores information in a single location and makes it accessible, easily understood and personalised to suit the needs of each user.

Are you considering or already underway on a Major Transformation Program?

Compliance not what it should be?

GEOFF ZUBER

Geoff Zuber is the Director of Sales & Consulting of Holocentric, a business management systems provider.

Geoff works with organisations in highly regulated industries to build and deliver solutions that are better aligned to customer needs and that provide more strategic value.

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Why use old approaches to market research, implementation, compliance and risk assessment when we can ensure your programs are ON-TIME and ON-BUDGET. Call today to discover why our customers rate our approach as best-of-breed.

w: www.holocentric.com t: +61 2 9957 3169 Holocentric 0812 HP.indd 1

THE DNA OF YOU BUSINE THE DNA OF YOUR BUSINESS® 01/08/2012 11:48

40 | TENDERS | AIRCRAFT IT MRO | MARCH/APRIL 2014

CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

TARGETED OPPORTUNITIES

…your next step Aircraft IT MRO ‘Vacancies’ on the website highlights real opportunities with great businesses looking for the best professionals

Considering your next career move? At Aircraft IT MRO ‘Vacancies’ great businesses flag up opportunities that need experience and skills like yours: or you can simply use us for overview of the market.

Aircraft IT MRO is the specialist website and publication for your sector so you won’t have to trawl through a host of general vacancies to find the aviation MRO IT ones that need your skills and will advance your career.

JOB ALERTS FOR FIRST SIGHT

As well as listing current career opportunities, Aircraft IT MRO ‘Vacancies’ also lets you sign up for ‘Job Alerts’, to receive email alerts, making you among the first to learn about the latest opportunities and in pole position to put yourself forward.

CAREER OPPORTUNITIES CURRENTLY ON THE WEBSITE INCLUDE THE FOLLOWING SO SIGN UP NOW BY CLICKING HERE

SWISS AVIATION SOFTWARE BUSINESS CONSULTANT, MIAMI, FL, USA • Manage AMOS software implementations and provide business consulting support for the AMOS Americas business unit • Primary contact and responsible person in AMOS implementation projects. Oversee the planning, implementation and tracking of multiple simultaneous client projects. Plan, schedule, monitor and report on activities related to the projects; including financial health and status of the project; all risks, issues, changes; deliverables • Understand our customer’s requirements and suggest how best these requirements can be met by our product AMOS. Produce business requirements specifications including analysis & reengineering of existing business processes • Support the AMOS Customer acquisition process, incl. product presentations, workshops, exhibitions and general support Assist with the building of a complete profile of the Americas MRO market and general market research.

CLICK HERE FOR MORE DETAILS

AIRLINE & AEROSPACE MRO & OPERATIONS IT CONFERENCE 18th & 19 March 2014 - Hyatt Regency Miami Hotel, Miami, FL, AMERICAS The World’s Leading Aviation Conference for MRO/ M&E & Flight Operations Solutions returns to Miami in 2014 bigger and better

Vendors Exhibiting Their Software Include:

“A great way to meet other operators as well as vendors and to hear about the latest technology”, Air Canada Jazz Lead Sponsor:

Contact us through our website: http://www.aircraft-commerce.com/conferences/Miami2014/Home.asp Telephone: +44 1403 230 888 Email: Stephen@aircraft-commerce.com

42 | TENDERS | AIRCRAFT IT MRO | MARCH/APRIL 2014

MRO Software Tender Upload

CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

Aircraft IT website MRO Software Tender Upload function puts your requirements in front of all the leading MRO IT Vendors.

T

IDMR’s Technical Documentation Management System, InForm, has been designed to play a central role in the long-term survival and proliferation of technical documentation.

InForm, written from the ground up as an airline document management system, will allow you to author and maintain virtually any document. Technical Documentation Management is now on aviation executives agenda’s worldwide.

Technical documents are the primary source of aircraft, engine, and component reference InFormation which are constantly changing. On-going revision’s and updates by manufacturers, vendors and airline personnel add more complexity in controlling these documents. Failing to follow manufactures, vendors, and regulatory agencies approved maintenance repair and overhaul procedures can result in poor quality control or worse noncompliance fines.

Without a centralized approach to Technical Documentation Management, these important documents are usually stored in multiple places, version control is lacking and in many cases different automated tools are used to create and maintain record keeping, perpetuating a process that is extremely time consuming and in most cases inaccurate.

InForm offers a Technical Document Management Solution that provides a single repository for storing electronic documents received from outside sources such as manufactures, vendors, and internal personal.

IDMR offers airlines, manufactures and thirdparty maintenance providers the industry’s most technically advanced, web centric, fully customizable, easy-to-use, all encompassing, mission critical and affordable suite of Technical Documentation Management solutions.

HE AIRCRAFT IT Tender Upload function allows Airlines, Aircraft Operators and MROs the opportunity to send their software requirements to 30+ of the world’s leading MRO IT Vendors at the click of a mouse. It’s all of a piece with Aircraft IT’s mission to put readers in front of as many opportunities as possible to maximise their professional effectiveness; this time by linking to other professionals with a proven track record of matching complex requirements with effective software solutions.

Whether you are looking for full end-to-end Modular Maintenance & Engineering Management Software, ERP, Fully Integrated MRO software, Digital Documentation Management solutions, Supply Chain Management Software, Document Scanning Solutions, or something more, this Tender upload feature will allow you to send your requirements to all the major IT Vendors at the same time... and it’s not rocket science!

In fact, it couldn’t be easier.

HERE’S HOW IT WORKS:

• Visit the Tender Upload page at the Aircraft IT MRO Website by clicking here.

• Login below with your Aircraft IT Membership details. If you are not a member click on sign up and enter your details — it is free to join. If you are already logged in click on ‘Upload Tender’ below.

• Fill in the Tender Upload form and upload a PDF document of your requirements. Under the ‘Software Type’ section, which ever box you tick sends your Tender to all the IT Vendors in that section of the Aircraft IT website.

• Click ‘Upload Tender’ and your information will be sent to the key contacts at the IT Vendors.

Once the Tender has been uploaded the IT Vendors will very soon send you details about their software and product solutions that would be suitable to address your requirements.

SEND YOUR MRO SOFTWARE REQUIREMENTS TO THE FOLLOWING IT VENDORS:

DOCUMENTS…MANAGED.

www.idmr-solutions.com sales@idmr-solutions.com Tel: +1 888 675 4527

MARCH/APRIL 2014 | AIRCRAFT IT MRO | SOFTWARE DIRECTORY | 43

MRO Software Directory Key ‘at-a-glance’ information from the world’s leading MRO software providers.

There are three recognized categories of MRO software solutions: 1) Pure-play MRO solutions also known as Best of Breed (BoB) 2) Enterprise Resource Planning (ERP) Solutions 3) Specialist Point Solutions Software solutions assigned to categories 1 and 2 offer a complete endto-end MRO solution for airlines, MROs and aircraft operators and meet most business system requirements for MRO facilities and airlines of any size seeking a new MRO software solution or looking to replace or renew an existing one.

Pure-play systems are designed specifically for the aviation MRO industry and typically offer a complete solution to fit with the highly regulated nature of the industry. ERP MRO Solutions are part of a complete end-to-end enterprise wide software package and allow for extended capability with other systems such as Finance and Human Resources.

Specialist Point solutions are MRO systems that are particularly strong in certain niche areas and usually complement the pure-play solutions.

For ease of reference the directory below is divided into two sections: Pure-play and ERP MRO Solutions; and Specialist Point Solutions

ADSOFTWARE

Pureplay, BoB and ERP MRO Solutions

W: www.adsoftware.fr T: +33 (0)4.50.89.48.50 E: contact@adsoftware.fr

2MORO SOLUTIONS

W: www.2moro.com T: +33 (0)559 013 005 (EMEA & Asia) T: +001 514 861 8686 (Americas) E: 2moro@2moro.com

Company formed: 2004, Office Location: France (HQ) and Canada Name of Product Marketed • Aero One®, Aero-Webb®, BFly® Number of Modules.........6 Key Business/Software Areas • Fleet Management • Technical Referential Management • Maintenance Forecasting • Inspection, Sentencing, Workbench • Configuration Control

Company formed: 1998, Office Location: France, Thailand, South Africa, Brazil Name of Product Marketed • AIRPACK Number of Modules.........6 Key Business/Software Areas • AIRTIME - Fleet management & CAMO • AIRSTOCK - Inventory control & Logistic • AIRDOC - Documentation management • AIRSTAT - Reliability and statistic reports • AIRWORK - Time Tracking Software

Created in 2004, 2MoRO Solutions is an innovative company dedicated to software development for the Aerospace & Defense market (operational and R&D needs). We are located in America and in Europe. Our solutions are operated in 17 countries. We provide three high value products: Aero-One®, Aero-Webb®, BFly®. We have partnership with the world best of class ERP and PLM software providers, SAP® and PTC®. Our products are fully integrated with ERP offering cross functionalities: Accounting, Financials, Sales, Purchasing , Operations, Inventory & Distribution. We offer specific A&D functionalities: Fleet Management, Technical Referential Mgt, Maintenance Forecasting, Maintenance Execution, Inspection & Sentencing, Configuration Control, CRM & CSM.

Click Here for Software Details Click Here to Request Private Demo

ADSoftware has developed an integrated fleet management system and logistic package called AIRPACK. This 6 modules system replies to the needs of aircraft and helicopters operators, as well as MRO and CAMO centres. It meets all requirements in terms of functionality, traceability, performance, aviation legislation and regulations. Today, ADSoftware counts more than 45 clients worldwide. The strength of ADSoftware is the simplicity of its products; they are Microsoft Windows® ready, Web-enabled, available in various languages and a complete training can be done in just five days. The company also provides a 24/7 online technical support and extremely competitive pricing conditions.

Click Here for Software Details Click Here to Request Private Demo CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

Keeping your aircraft where they belong… …in the air…generating revenue www.empowermx.com • info@empowermx.com • +1.866.498.3702 Empower MX 1013 HP.indd 1

09/10/2013 15:07

44 | SOFTWARE DIRECTORY | AIRCRAFT IT MRO | MARCH/APRIL 2014

ADT - APPLIED DATABASE TECHNOLOGY

W: www.adbtech.com T: +1 (425) 466-5013 +1 (614) 377-9644 E: sales@adbtech.com

Company formed: 1992, Office Location: Bellevue, Tampa USA; Istanbul, Turkey Name of Product Marketed • Wings NG Number of Modules.........14 Key Business/Software Areas • Fleet Management • Maintenance Engineering • Material Management • Production Planning • Labor Collection, Billing APPLIED DATABASE TECHNOLOGY (ADT) is a professional services and software development firm that provides MRO software solutions for aircraft operators as well as aircraft repair and overhaul organizations. Our commitment to this business segment is proven with our software package, WINGS, designed specifically for the aerospace companies. ADT has been in the software business since 1992 and built an excellent customer reference base. Our first priority is always customer satisfaction thus we have obtained 100% customer satisfaction since 1992. ADT has a proven record to develop reference accounts in the Aviation industry along with other high technology companies which are considered to be leaders in their fields.

Click Here for Software Details Click Here to Request Private Demo

AEROSOFT SYSTEMS INC.

AV BASE SYSTEMS

W: www.aerosoftsys.com T: +1 905.678.9564 E: sales@aerosoftsys.com

W: www.avbasesystems.com T: +1 519-691-0919 E: info@avbasesystems.com

Company formed: 1997, Office Location: Mississauga,Ontario, Canada; Miami,FL,USA; Austria

Company formed: 1997, Office Location: Mississauga,Ontario, Canada; Miami,FL,USA; Austria

Name of Product Marketed • DigiMAINT, DigiDOC, WebPMI/DJM Number of Modules.........5

Name of Product Marketed • WinAir Essentials; WinAir Express; WinAir Pro-SQL; and WinAir Enterprise Number of Modules.........5

Key Business/Software Areas • Maintenance and Engineering Management • Digital Document Content Management • Business Intelligence Reporting • Business 2 Business transaction interface • Interface to Financials / Flight Operations AeroSoft Systems Inc. is unique in MRO/IT, born in 1997, out of aircraft OEM digital document systems and the evolution of ATA iSPEC2200 and SPEC2000 standards. AeroSoft has two distinct MRO/IT products: DigiMAINT and WebPMI sharing a common set of optional modules for BI, B2B, Finance and Flight Operations, plus DigiDOC, a state of the art digital content management system. AeroSoft has the unique expertise to integrate DigiDOC with any competitive MRO/IT system. AeroSoft’s strategic partners include Hexaware Technologies Inc. who are jointly going to market internationally offering large IT capacity at competitive rates.

Click Here for Software Details Click Here to Request Private Demo

Key Business/Software Areas • Complex Maintenance Programs / Configuration Management • Aircraft and Internal Shop Production • Inventory Control & Procurement • Opertational Administration • Reliability Module AV-BASE Systems develops and supports the successful series of WinAir maintenance and inventory software solutions. With over 20 years committed to the aviation industry, WinAir is a proven solution to increase operational efficiency and harmonize departments in even the most complex operations. The WinAir Series includes 24/7 technical support, top tier help and documentation, as well as professional training and implementation options. WinAir users span the globe and include Airlines, Government Operations, MROs, Military Operations, Law Enforcement Agencies, Corporate Aviation Firms, and Aviation Services such as Medical Evacuation organizations. Visit www.avbasesystems.com for a solution that works in the real world.

Click Here for Software Details Click Here to Request Private Demo

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MARCH/APRIL 2014 | AIRCRAFT IT MRO | SOFTWARE DIRECTORY | 45

AVIATION INTERTEC SERVICES

W: www.aviationintertec.com T: +1 807-625-9260 E: info@aviationintertec.com

Company formed: 1997, Office Location: Thunder Bay, Ontario, Canada Name of Product Marketed • RAAS & RAAS Express Number of Modules.........7 Key Business/Software Areas • Production Planning and Management • CAMO Solutions • Inspection Document Management • Inventory and Procurement • Reliabiliity and Performance Analysisl AIS’s RAAS system is a best-of-breed M&E solution for mid-size operators. Our solution is 100% browserbased and tablet friendly, compatible with all major browsers including Apple Safari, Google Chrome, Firefox, and Microsoft Internet Explorer. RAAS includes industry-leading functionality such as task-step level signature, parallel inspection program management per type, digital part certification handling, iPAD/Android tablet-based EFB , electronic maintenance status board, centralized document library, wireless barcode scanning, and much more. RAAS offers flexible pricing and system hosting options making it suitable for a wide range of customer types and sizes.

Click Here for Software Details Click Here to Request Private Demo

COMMUNICATIONS SOFTWARE (AIRLINE SYSTEMS) LTD

W: www.commsoft.aero T: +44 (0) 1621 817 425 E: nsg@commsoft.aero

Company formed: 1971, Office Location: Tiptree, Derby, Norwich, Gatwick, UK; Brisbane, Australia; Coimbatore, India Name of Product Marketed • OASES Number of Modules.........10 Key Business/Software Areas • User Friendly - ease of use for all levels of expertise • Excellent Support - full support throughout the life cycle of the product • Scalability - can grow with your business • Cost - low ‘cost of ownership’ • Security - proven security Communications Software Ltd provides the Open Aviation Strategic Engineering System (OASES), covering all aspects of aircraft maintenance for airlines and third-party maintainers. Areas covered include: inventory control; rotable tracking; demand handling; requirements planning; PO and RO processing; component and aircraft technical records; maintenance forecasting; aircraft check planning and documentation, plus check accomplishment analysis; aircraft technical log recording; shop floor data collection; work in progress; time and attendance monitoring; and system and component reliability analysis, plus repetitive defects, sales order processing, full quotation management, invoice passing, advanced scheduling, line maintenance control, AD/SB evaluation and deferred defect management. The company provides electronic AMMs and IPCs linked electronically to, and accessible by, the system.

Click Here for Software Details Click Here to Request Private Demo

IFR SKEYES

W: www.ifrskeyes.com T: +33 (0) 562 74 75 00 E: commercial@ifrskeyes.com

Office location: HQ: Colomiers / France. Offices in Moscow ; Singapore ; Quito (Ecuador) Name of Product Marketed • AMASIS –> 7 core modules + 6 add-ons • KEOPS –> 8 core modules + 11 add-ons • IBIS –> 6 core modules Number of Modules.........13 Key Business/Software Areas • Line Maintenance • Base Maintenance • Engineering • Procurement / Stores • Business Intelligence AMASIS is a robust turnkey solution to manage and optimize the aircraft maintenance. With 80+ active customers, AMASIS is a reliable solution for operators with fleets of all sizes and MRO. The new interface and the integrated Business Intelligence module (optional) brings to users the right tools to improve the maintenance processes.

Our experts propose high level services to assit users during the implementation phase and the day to day operations (customizations, data upload, training, audit).

Click Here for Software/Product Details Click Here to Request Private Demo

LUFTHANSA TECHNIK AG

W: www.lufthansa-technik.com/manage-m T: +49 69 696 91628 E: info@manage-m.com Company formed: 1995, Office Location: Worldwide Name of Product Marketed • manage/m® Number of Modules.........15 Key Business/Software Areas • Compliance Reporting • MPD management and revision service • Task scheduling and control • Material management • Management of technical findings (PiRep & MaRep) Lufthansa Technik’s unique Technical Operations WebSuite manage/m® allows commercial aircraft operators to manage all core functions of their fleet’s technical operations as an entirely web-based system online – anytime and anywhere. manage/m® is provided at no extra costs to every customer holding a MRO contract with Lufthansa Technik.

Rounding out Lufthansa Technik’s all-encompassing portfolio of maintenance, repair and overhaul (MRO) services, the modules of manage/m® comprise a complete range of airline-proven support functions that permit operators to live up to their responsibilities towards the aviation authorities.

Reflecting Lufthansa Technik’s MRO competence in all of its facets, manage/m® provides you with the necessary information to live up to your responsibilities as an operator in full. Quality monitoring, reliability trends, status reports, documentation and tracking of shop events in real-time are just a few of the available WebServices.

Click Here for Software Details Click Here to Request Private Demo

MXI TECHNOLOGIES

W: www.mxi.com T: +1 613-747-4698 E: info@mxi.com

Company formed: 1996, Office Location: Ottawa, Amsterdam,Detroit, Seattle, Washington, Sydney, Tampa, Saudi Arabia Name of Product Marketed • Maintenix, Maintenix CE Number of Modules.........5 Key Business/Software Areas • Maintenance Engineering & Information Management • Maintenance Planning • Maintenance Execution • Material management • Business Support & Analytics With solutions designed specifically for aviation maintenance, Mxi Technologies provides integrated and intelligent software, support, and services to commercial airlines, MROs, OEM aftermarket service providers, and defense operators. Mxi Technologies’ Maintenix® software uses a modern architecture and provides advanced capabilities such as a role-based Web browser interface, long range and automated line planning, automated workflow, electronic signatures, support for portable wireless devices, and a comprehensive range of integration APIs. Our customers range from emerging, small- to mid-sized organizations to the largest global enterprises. For more information and to find out how you can join the evolution of aviation maintenance, visit www.mxi.com today.

Click Here for Software Details Click Here to Request Private Demo

RAMCO SYSTEMS

W: www.ramcoaviation.com T: +91 89 3986 3986 E: Amrith.g@ramco.com

Company formed: 1996, Office Location: USA, Canada, Europe, Middle East, Africa, India, Asia-Pacific, Singapore, Malaysia Name of Product Marketed • Ramco Aviation Enterprise Solution, Ramco Aviation M&E solution, Ramco Aviation MRO Solution, Ramco Aviation Analytics, Ramco Electronic Flight Bag(EFB), Ramco ePublications, Ramco Aviation Manufacturing OnDemand, Ramco eProcurement Number of Modules.........20 Key Business/Software Areas • Maintenance & Engineering • Maintenance, Repair & Overhaul • Aviation Manufacturing and Repair Stations • Human Resources • Finance Ramco Systems is the world’s largest provider of Aviation M&E, MRO and Manufacturing software solutions designed from the ground up for Commercial Passenger and Cargo, Military, PBL, PBM, Fixed Wing & Rotor, Fleet Operators, MRO providers and OEM organizations. The solutions are offered On-premise (in-house), through an Application Service Provider, or OnDemand utilizing its solutions and automation tools in running lean, efficient and profitable operations.

Ramco’s Series 5 provides a positive impact on reducing turn times while increasing operational performance and compliance through the full integration of engineering, supply chain, maintenance planning and execution, and compliance modules in an elegant graphical interface.

Click Here for Software Details Click Here to Request Private Demo

46 | SOFTWARE DIRECTORY | AIRCRAFT IT MRO | MARCH/APRIL 2014

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RUSADA SA

W: www.rusada.com T: 03333 440730 E: sales@rusada.com

Company formed: 1987, Office Location: Europe, Middle East, Asia, Far East Name of Product Marketed • Envision Number of Modules.........10 (Single database) Key Business/Software Areas • Technical records and Asset Management • Asset and Stock Management • Operations • Engineering & Maintenance • Quality, Safety and Analytics Rusada is a global leader in the development of complex asset management software for the aerospace industry. With over 20 year’s heritage, Rusada, provides a range of tools and integrated IT solutions to enable the complete management of fleets of aircraft and the optimisation of the service provision around them. Headquartered in Switzerland with operations in the Far East, Middle East, Asia and Europe, Rusada serves over 60 major customers worldwide, spanning clients that include Operators, MROs and OEMs. Rusada’s Envision toolkit is an industry benchmark within aviation, managing over 1500 aircraft in 20 countries. Latest innovations include the development of an Analytical Manager for live KPI analysis and monitoring against thresholds via a web based dashboard, and a new Safety Management Module designed to assist with a company’s Safety Management Procedures.

Click Here for Software Details Click Here to Request Private Demo

SHEOREY DIGITAL SYSTEMS LTD.

W: www.sds.co.in

T: (+91-22) 2281 9198/ 2281 1086 E: rohit.jha@sds.co.in E: vicky.sheorey@sds.co.in

Company formed: 1993, Office Location: Mumbai, Bangalore, Singapore Name of Product Marketed • ARMS®: Airline Resource Management System, InfoPrompt®: Integrated Document Management System Number of Modules.........4 Key Business/Software Areas • Engineering & Maintenance Sub-System (ARMS® - EMSS) • Heavy MRO Sub-System (ARMS® HMRO)* • Logistics & Inventory Management Sub-System (ARMS® LIMSS) • InfoPrompt®: Integrated Document Management System * Under development Sheorey Digital Systems Ltd., (SDS), is an established, fast growing, ISO 9001:2008 Certified Software Company, focused on providing Software Solutions to the Aviation Industry. ARMS®: ‘Airline Resource Management System’ is an internet rich, current-generation, state-of-the-art Information Technology System that effectively addresses the extremely critical and cost sensitive nature of Airlines/Commercial Air Transport operations. ARMS® is one of the few cost-effective, fully integrated software solutions that seamlessly addresses – Flight Operations, Maintenance and Logistics functions of an air transport operator - designed and developed to control costs which is so very critical for Air Operators today! ARMS® is readily and easily ‘customizable’ to specific business & operational requirements.

Click Here for Software Details Click Here to Request Private Demo

SWISS AVIATIONSOFTWARE LTD.

W: www.swiss-as.com

T: +41 61 582 72 94 E: marketing@swiss-as.com

Company formed: 2004 (project AMOS started in 1989), Office Location: Basel, Switzerland; Miami, FL, USA Name of Product Marketed • AMOS Number of Modules.........10 Key Business/Software Areas • Material Management • Engineering • Planning • Production • Maintenance Control Swiss AviationSoftware unites over 20 years of IT experience with profound MRO expertise and offers its customers the functionally unsurpassed and technologically state-of-the art maintenance system AMOS. AMOS is a comprehensive, fully-integrated software package that successfully manages the maintenance, engineering and logistics requirements of modern airlines and MRO providers by fulfilling demanding airworthiness standards.

Today, almost 100 customers worldwide steer their maintenance activities with AMOS, which makes AMOS the industry-leading MRO software in Europe and one of the best-selling solutions globally.

Click Here for Software Details Click Here to Request Private Demo

TRAX USA CORP.

W: www.trax.aero T: +1 305.662.7400 E: sales@trax.aero

Company formed: 1997, Office Location: Miami, Fl, USA; Horsham, West Sussex, UK Name of Product Marketed • TRAX Maintenance & Engineering Software Number of Modules.........23 Key Business/Software Areas • Engineering & Planning • Production & Shop • Technical Records & Reliability • TRAXDoc Document Control • Supply Chain Management TRAX is the global leader in the aviation industry for their MRO ERP software. TRAX is the most advanced maintenance software solution available and has been selected by over one hundred and twenty airlines and MRO’s worldwide with fleets consisting of all types of aircraft.

TRAX Maintenance is a completely integrated product. Organizational efficiency gains can be substantial when using TRAX and ROI is quickly realized. TRAX maintains its advantage over the competition by developing software that works for customers through modern technology, world class support and strong customer relationships.

Click Here for Software Details Click Here to Request Private Demo

MARCH/APRIL 2014 | AIRCRAFT IT MRO | SOFTWARE DIRECTORY | 47

ULTRAMAIN

W: www.ultramain.com T: +1.505.828.9000 E: sales@ultramain.com

Company formed: 1980, Office Location: Albuquerque, New Mexico, USA Name of Product Marketed ULTRAMAIN® M&E / MRO • ULTRAMAIN Mobile Mechanics™ • ULTRAMAIN Mobile Inventory™ • efbTechLogs™ • eCabin™ • ULTRAMAIN for M&E / MRO: 28 Modules • ULTRAMAIN Onboard Systems Software: 5 Modules Key Business/Software Areas • Maintenance & Engineering • MRO • Maintenance Planning & Scheduling • Paperless Customer Care on Tablets • Electronic Aircraft Logbook Ultramain Systems, Inc. develops M&E / MRO and EFB software for the aviation industry and is the only aviation software provider with customers running full, end-to-end paperless operations from the cockpit to the ground. ULTRAMAIN® v9™, featuring Mobile Mechanic™ and Mobile Inventory™, enables real-time paperless data collection for the full maintenance and inventory process. Combine ULTRAMAIN v9 with efbTechLogs™, the easy-to-use electronic logbook, and the entire maintenance process becomes paperless.

Contact us to learn what you need to equip your organization with consumer mobile devices and see why elite aviation customers around the world are choosing ULTRAMAIN to reduce costs and increase aircraft up time.

Click Here for Software Details Click Here to Request Private Demo

VOLARTEC

W: www.volartec.aero

T: +353 617 49010 E: marketing@volartec.aero

Company formed: 2004, Office Location: Ireland; Argentina

Specialist Point Solutions W: www.aerdata.com T: +44 (0)1293 817 685 E: sharon.heaton@aerdata.com

Name of Product Marketed • CMS, Financials, EFPAC, STREAM, AtlasData Number of Modules.........5

Name of Product Marketed • ADS TRM (Technical Records Management), ADS TPA (Technical Publication Authoring) Number of Modules.........5

AERDATA

Company formed: 2002, Office Location: Amsterdam, Crawley, Dublin, Americas

Key Business/Software Areas • CMS: Lease and Asset Management Software • Financials: Ledger and Financial Software • EFPAC: Engine Fleet Planning and Costing Software • STREAM: Digital Records Scanning Software • AtlasData: Global Fleet Database Tool AerData provides integrated software solutions for lease management, engine fleet planning, records scanning as well as technical and backoffice services for aircraft and engine operators, lessors and MROs. With a strong customer focus AerData delivers reliable and secure services to its clients using latest technologies and state of the art IT infrastructure.

AerData has an experienced team of 125 professionals across four offices in The Netherlands, UK, Ireland and the USA. Within AerData, software developers and aviation experts work together seamlessly in order to deliver exceptional software, product support and reliable back office services to the aviation industry.

Click Here for Software Details Click Here to Request Private Demo

AEROXCHANGE

W: www.aeroexhange.com T: 1 (972) 556-8548 E: sales@aeroexhange.com

Company formed: 200, Office Location: Irving, Texas

Name of Product Marketed • Alkym ® Management & Control System for Aircraft Maintenance Number of Modules.........15

Name of Product Marketed • AeroBuy, AeroRepair, AeroComponent, AeroAOG, Smart Source, and Strategic Tendering Solutions Number of Modules.........6

Key Business/Software Areas • Maintenance & Engineering • Logistics • Quality Assurance / Human Resources • Planning & Reliability • Document Management / Technical Library

Key Business/Software Areas • Purchase and Repair Order Management • AOG Recovery and Loan/Borrow/Exchange Management • Supporting Process Management of Component Contracts • Constructing Comprehensive Supporting Events

Alkym® is the most comprehensive and cost-effective software solutions available in the market today.

It is specially designed to improve MRO Technical Operations performance by a professional team with strong aviation background. Alkym® is a completely integrated software solution to meet the demands of Aircraft operators and MRO providers.

The key difference is our proven ability to deliver the fastest ROI. This is achieved by providing all the functionality at a fraction of the cost of others on the market. We deliver the implementation project in record time with a dedicated team. Typically this is done in 4 to 5 weeks.

Click Here for Software Details Click Here to Request Private Demo

AIRCRAFT DATA SYSTEMS (ADS)

W: www.technicalrecords.net W: www.adsfrance.net

T: +33 (0) 975 333 675 E: jalbrecht@technicalrecords.net

Aeroxchange delivers total supply chain collaboration solutions through a single, neutral platform.

Founded in 2000 by 13 airlines, Aeroxchange has grown to become the industry leader of eCommerce solutions for airlines, OEMs, MROs, distributors, surplus providers, repair vendors and partners within the aviation community.

Aeroxchange’s solutions increase efficiency, reduce cost, and provides full transparency to trading partners.

Aeroxchange goes beyond offering basic search and list services to drive value with solutions that support the entire purchase and repair order lifecycle. Aeroxchange also offers solutions for locating parts for AOG recovery, managing loans/borrows/exchanges, and supporting process management of component support contracts.

Click Here for Software Details Click Here to Request Private Demo

Company formed: 2005, Office Location: Nîmes, France

Key Business/Software Areas • Searchable Dirty Finger Print • 7 OCR engines • 3 seconds or less to find a 25 years old log book page with its exact content • Scan in Color, high definition • EN-9100 Our software can be tailored upon customer requirement. This allows us to input and organize records in any architecture in order to meet the exact requirements and internal rules of our customers. The records presentation shape is established just as the customer wishes.

A mechanic, a financial assessor or a leasing company representative don’t have the same needs to collect and explore records but will be interested in the same content of data. Once scanned, the records can be presented, searched and exported in any customized way.

Click Here for Software Details Click Here to Request Private Demo

AIRLINE CONTROL SOFTWARE

W: www.airlinecontrol.com T: +48 22 2095035 E: contact@airlinecontrol.com

Company formed: 2005, Office Location: Poland (Warsaw), UK (London), Marocco (Casablanca), USA (New York), Argentina (Buenos Aires) Name of Product Marketed • ACS System Number of Modules.........16 Key Business/Software Areas • Flight Operations, OCC Flight Dispatch, Crew Support with Duties autoplanner • CAMO (Part-M) and Maintenance (Part-145) • Safety Management System (SMS) & QMS • Handling, Fueling, Training (CBT Platform) • Tickets & Booking (Revenue Management, Tarrif Engine)0 A specialized IT company engaged in software development for the airline. The main product is the ACS System, consists of 16 modules. There are optional modules: OPS (including OCC Flight Dispatch, NTO, FLIGHT INFO PAX OPS, MCC), CREW, CAMO (Part-M), LINE MAINTENANCE (Part-145), FLEET MANAGEMENT, HANDLING, FUELING MANAGEMENT QMS, SMS, TRAINING, TICKETS & BOOKING and built-in modules: DOCUMENTS MANAGEMENT, LOGISTICS, COMMERCIAL, FINANCE SUPPORT, SYSTEM ADMINISTRATOR. System is designed for small and medium-sized airlines cover in full all aspects of managing and supporting the airline. YOM 2012. Uses the latest technology – mainly Mictosoft and Apple. Three platform for user: PC, WWW, iPad/iPhone. Scalable and open integration with other systems existing in the airline. For data security, each client can use an online database replication.

Click Here for Software Details Click Here to Request Private Demo

48 | SOFTWARE DIRECTORY | AIRCRAFT IT MRO | MARCH/APRIL 2014

AVIIT

W: www.aviit.com T: +44 (0) 1383 620922 E: info@aviit.com

EMPOWERMX

W: www.empowermx.com T: +1 866-498-3702 E: info@empowermx.com

Company formed: 2004, Office Location: Fife, Scotland

Company formed: 1999, Office Location: Frisco TX, USA

Name of Product Marketed • eMan & Archimedes Number of Modules.........2

Name of Product Marketed • FleetCycle® Execution Suite – MRO Manager (FCXM) Number of Modules.........9

Key Business/Software Areas • Technical publications Distribution - eMan • Document Acknowledment - eMan Read & Sign • ACARS data management - Archimedes • ACARS Technical Consultancy • IT systems management & support

Key Business/Software Areas • FleetCycle® Execution Suite: Production Manger (FXPM), MRO Manager (FCXM) and Line Manager (FCXL) • Maintenance Program Manager (FCMPM), Planning Manager (FCPM), Reliability Manager (FCRM), Material Manager (FCMM), and Maintenance Intelligence (FCMI), Electronic LogBook (FCELB) • Coming Soon: FleetCycle® Executive Suite – Shop Manager (FCXS))

AviiT is exclusively focused on the provision of software solutions to the aviation sector. eMan provides an efficient capability for the distribution of technical publications across the maintenance and repair estate.

Used by aircraft operators and 3rd party MROs alike, eMan unlocks the benefits of smooth and efficient distribution of engineering and process documentation. eMan is available as an on-premise or hosted offering for complete deployment flexibility. Drawing upon data sources such as ACARS, Archimedes provides a powerful capability to capture, analyse and present valuable, real time data in a clear and flexible format to Operation and Engineering teams.

Click Here for Software Details Click Here to Request Private Demo

EmpowerMX if an aviation industry-recognized software development/consulting-services business. We are purely focused on empowering our customers with the ability to decrease its costs of making air travel safer by equipping their decision makers with reliable, real-time/globally available intelligence for minimizing maintenance turn times/OpEx while maximizing airworthiness/profits.

FCXM allows MROs, airlines, and lessors to effectively control the entire maintenance lifecycle or only the portions for which they are responsible. Airlines can jointly manage their outsourced and insourced activites like engineering reliability, QA and maintenance programs at the line, heavy and shop levels with an expected reduction in cycle times and increase in labor productivity on the magnitude of 16-30 percent. Third-party MROs can run their entire operation fro bidding through contracting to invoicing.

THE BOEING COMPANY

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Company formed: 1916 Name of Product Marketed • Maintenance Performance Toolbox • Airplane Health Management • RFID Integrated Solutions

W: www.enigma.com T: +1 781-273-3600 E: infous@enigma.com

E: TheBoeingEdge@boeing.com W: www.boeing.com/boeingedge/informationservices

Boeing offers the industry’s broadest range of aviation services to provide our customers the ultimate competitive advantage. We call this the Boeing Edge. In the information services field, we are keenly focused on addressing our customers’ continuous need for integration and optimization of information.

Using data, software, analytics and IT infrastructure, we connect airplanes, operators and data. We strive to enable smart and informed decision-making to take operational efficiency of their aircraft fleet and operations to the next level.

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ENIGMA

Company formed: 1992, Office Location: Burlington, MA USA; Singapore; London, UK; Tokyo, Japan; Hertzlia, Israel; Stockholm, Sweden, Name of Product Marketed • InService MRO, InService Job Card Generator, InService Revision Manager, Enigma 3C Number of Modules.........n/a Key Business/Software Areas • MRO Technical Documentation Delivery • Revision Management/Control • Job/Task Card Automation • Illustrated Parts Catalogs • Service and Parts Documentation Enigma solutions help airlines and MRO facilities reduce costs and improve service efficiency and consistency by providing maintenance technicians with the latest maintenance manuals, spare parts and service information, filtered by tail number. Enigma takes data from enterprise applications – such as MRO Planning and Engineering, ERP, etc. – and creates an interactive maintenance solution that delivers the latest service, parts, and diagnostic information. By offering dynamic, integrated parts and service information, and links to inventory, order management and other systems, Enigma enables engineers to quickly update and distribute technical publications, and technicians to swiftly perform maintenance and repairs.

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FLATIRONS SOLUTIONS

(Formerly InfoTrust Group) W: www.flatironssolutions.com, www.techsightx.com T: +1.303.627.6535 E: Julie.Fouque@flatironssolutions.com Company formed: 1994, Office Locations: Irvine, CA, Boulder, CO, Superior, CO, Phoenix, AZ, Austin, TX, Arlington, VA, Shanghai, China, London, UK Name of Product Marketed TechSight/X® Suite of Products Number of Modules.........10+ Key Business/Software Areas • Content Management System (CMS) • Interactive Electronic Technical Publisher (IETP) • Maintenance & Engineering • Flight Operations • Tablet Solutions & Mobility

Flatirons Solutions provides information management consulting services and solutions, including transformational outsourcing services for technical and training information for Fortune 500 and other companies in the aviation and aerospace, enterprise, government, high-tech, and publishing and media industries — helping our customers deliver the right information, at the right time, to the right people.

The TechSight/X suite of products is the leading independent solution for technical information management developed specifically for the aerospace industry. For more than 25 years, the world’s largest airlines and aerospace manufacturers have relied on the TechSight/X suite of products to create, manage, and deliver large volumes of technical information in support of the production, operation, and maintenance of aircraft throughout their lifecycle. .

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GEN2 SYSTEMS LIMITED

W: www.gen2systems.net

T: +44 (0) 121 351 6563 E: adrian.ryan@gen2systems.net

Company formed: 2007, Office Location: Birmingham UK, London UK Name of Product Marketed • FLYdocs Number of Modules.........9 Key Business/Software Areas • Aircraft Management • Engine Centre • Repair Centre • Search • Current Status / EoL Centre

FLYdocs is a highly efficient system used for electronic Document Storage, Aircraft Returns, Engine Management, Repair Management, Landing Gear Management, APU Management, Thrust Reverser Management, instant online Searching and Lease Company Management….plus much more…

The system is incredibly flexible and easy to use and provides clients with integrated options to connect to internal Maintenance Planning systems to create a closed loop for record keeping. FLYdocs uses a highly advanced and exceptionally intelligent platform to perform manual tasks with ease, vastly reducing the time it takes to manage documentation as well as providing major cost savings and value for money.

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MARCH/APRIL 2014 | AIRCRAFT IT MRO | SOFTWARE DIRECTORY | 49

HEXAWARE TECHNOLOGIES

W: T: T: E:

www.hexaware.com/travel-transport-hospitality-solution.htm India: +91 22-67919595 Americas: +1 609-409-6950 vaibhavs@hexaware.com

Company formed: 1990, Office Location: Mumbai, New Jersey, London, Frankfurt, Singapore, Japan, Dubai, Mexico

Name of Product Marketed • Hexaware is a Technology and Business Services Company providing end to end services to the Aviation market.

Number of Modules.........n/a Key Business/Software Areas • Custom MRO Software development and maintenance • System selection consulting & system integration services • Implementation, upgrades and migration of MRO products • Interface Development • Customization and Enhancement across modules Hexaware’s MRO practice leverages industry specific tools and services to fulfill its customers’ need for efficient migration to newer M&E Systems, implementing industry specific Data Warehouses and Analytics and Independent Application Testing Suites.

HMro Suite of Offerings include: HMro Analytics including more than 50+ Industry specific KPIs with prebuilt Dashboards and Reports HMro Data Migration Suite to ease your challenges in migrating to newer systems with specific Accelerators for ETL and mapping; HMro Test Suite for functional Testing of your M & E Applications; and HMro BPO Services for Technical Records Digitisation and Management.

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IDMR SOLUTIONS INC.

W: www.IDMR-Solutions.com T: +1-347-565-4367 E: sales@IDMR-Solutions.com

Company formed: 1998 Office Location: New York/Tel Aviv Name of Product Marketed • InForm Number of Modules.........20+ Key Business/Software Areas • Technical Publication • Engineering Orders • Task Cards • Planning • Maintenance Programs IDMR is a global provider of easy to use and all encompassing Technical Documentation Management Solutions which have been designed exclusively for Fleet operators, MRO providers and OEM organizations. IDMR’s Technical Documentation Management Solutions have proven success in increasing operational performance and decreasing operational cost while ensuring airworthiness, safety and regulatory compliance.

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NVABLE LTD

HOLOCENTRIC

W: www.nvable.com T: +44 141 280 0050 E: contact@nvable.com

Company formed: 2003. Office Location: Sydney, Canberra, Hong Kong

Name of Product Marketed • Appixo, Appixo ETL Number of Modules.........4

W: www.holocentric.com T: +1 612 9957 3169 E: info@holocentric.com

Name of Product Marketed • Modeler, Modelpedia Key Business/Software Areas • MRO and Major Systems Implementations • Organizational Transformation • Continuous Improvement • Compliance Improvement • Business Management Systems Holocentric provides software and services for Airlines to build Operational Frameworks and Business Management Systems to support the business. This includes successfully completing the Transformation Programs, including implementing the MRO software, training material and publishing of the portal for Business, including both legacy and new applications.

We do this by creating an OPERATIONAL FRAMEWORK AND PORTAL, useable by all personnel. Holocentric customers’ MRO projects are successfully completed within budge t. Importantly, compmpliance is increased acrossthe organisation as a result.

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Company formed: 2005. Office Location: Glasgow, UK

Key Business/Software Areas • Electronic Technical Log • Alternative Training & Qualification Programme (ATQP) • Station Operational Compliance (SOC) • Management Dashboards & Analysis NVable (pronounced “enviable”) was founded as a specialist software development consultancy creating bespoke solutions that allow customers to exploit the full value of their operational data. NVable now also offers its own software products. NVable recently launched Appixo – a platform that combines large scale data handling with a framework to support multiple mobile data acquisition applications.

The Appixo ETL is one such application, first launched in May 2012 with BA CityFlyer. NVable is now expanding its suite of aviation focussed applications. The growing list now includes ATQP and SOC Management. The data gathered from each application is fed into the Appixo analysis platform to feed the Management Dashboard & Analytics. This allows for real-time analysis of aircraft status, fuel burn/ uplift, defects, Out of Phase Maintenance etc.

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OMEGA AIRINE SOFTWARE, INC.

W: www.omegaair.com T: +1-972-775-3693 E: info@omegaair.com

Company formed: 1991. Office Location: Midlothian, TX Name of Product Marketed • Ames Advanced Planning and Scheduling System Number of Modules.........5 Key Business/Software Areas • Optimized long range planning • Short-term scheduling • Line/RON scheduling • Engine and component scheduling • Business intellegence Omega Airline Software has been supplying the aviation industry with Ames, the industry standard Advanced Planning and Scheduling software tool, since 1991. Ames currently enables the optimized planning of maintenance on over 4000 aircraft at 21 customer sites around the world. Unique in the industry, no other tool provides the planning power or information creation of Ames. Companies enjoying the benefits of Ames include mainline commercial operators, regional airlines, fractional ownership companies and MRO operations. Amesfive, the current release, combines the power of Ames with the versatility and access of the Web.

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PSIPENTA SOFTWARE SYSTEMS GMBH.

W: www.psipenta.com T: +49 (0)800 377 4968 E: info@psipenta.com

Company formed: 1997. Office Location: Germany (Berlin, Stuttgart, München, Essen) Name of Product Marketed • PSIpenta Project Management; PSIpenta Materials Management; PSIpenta Maintenance, PSIpenta Purchasing, PSIpenta Order Management, Psipenta Sequencing, PSIpenta Warehouse Management, PSIpenta Adaptive Planning, PSIpenta Mobile Processes, PSIpenta Data Collection, PSIpenta Control System, PSIpenta Finite Capacity Scheduling, PSIpenta Cost Accounting Number of Modules.........15 Key Business/Software Areas • MRO • Materials Management • Planning & Scheduling • Production & Planning • Mobile Solutions PSIPENTA Software Systems GmbH offers a complete solution for managing and maintaining complex technical systems. Our philosophy of Perfection in Aerospace is reflected in all aspects of our software.

Successful customer connections give a reference for our highly customer-oriented software solutions.

PSIpenta suite supports the planning and control of maintenance and servicing processes. The scope covers the whole MRO process ranging from slot planning to mobile processes.

PSIpenta Planning, Execution & Control refers to a solution-oriented approach based on standardized software modules. It enables the optimization of value-adding processes and increases logistic planning in existing system landscapes with commercial focus.

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