Aircraft IT Operations V3.1 March-April 2014

V3.1 • MARCH/APRIL 2014

ETL UPGRADE From pioneering to future proofing

FLEET INTELLIGENCE

Turning Big Data into better performance

MUST IT BE NEW?

Old systems can be modernized

White Papers: IBM & Airbus and aviationexperts Case Study: Thomas Cook Airlines News: The latest developments and achievements Vendor Flight Log: ETS Aviation Ltd Column: Paul Saunders PLUS: Webinars, Operations Software Directory, Latest Vacancies

TopWings. Scalable networked solutions to help make the right decisions.

Maximum IT security?

Turnkey EFB solution?

An ultra-secure Electronic Flight Bag solution based on Thales’ expertise in protected networks

Customised full integration of hardware, software, communication and third party applications

Greener airlines?

Optimised operations, paperless cockpit and reduced CO2 emissions

Operational cost savings?

© Jeppesen Sanderson, Inc

Significant savings on time, fuel and maintenance

Running an airline successfully demands a very high level of operational efficiency. TopWings® by Thales, is a brand new Electronic Flight Bag (EFB) solution which integrates hardware and software seamlessly, streamlines operational efficiency and significantly reduces operational costs. It is a global solution that delivers the right information to the right people at the right time, transforming the aircraft into a communication node of the airline’s information system. Thales takes on the overall responsibility of implementing the EFB programme too – making it hassle-free for airlines and allowing a fast return on their investment. Best in class, TopWings is a customisable, modular solution that helps key decision makers master complexity and make timely decisions for better outcomes.

To learn more about our Electronic Flight Bag solution, scan the QR code or email topwings@thalesgroup.com or visit thalesgroup.com

Improved flight safety?

Real-time information reducing errors and enhancing crew awareness

04 LATEST NEWS AND TECHNOLOGY UPDATES

New ideas and applications are the order of the day in aviation IT: so keeping up with the latest developments can be a challenge. Use www.aircraftit.com/operations and AircraftIT Operations e-journal to follow the latest news in your sector.

Editor’s comment

14 CASE STUDY: A WELL-MANAGED IMPROVEMENT

Aircraft IT Operations data is everywhere but, like any resource, it is only as good as our ability to harness it and to apply it as knowledge to improve the way we work.

Data is not difficult: almost anyone can accumulate a lot of it and most people do so, either as part of their work or to support a hobby. There are even those who accumulate data for the sake of it; but that doesn’t really add much value to anything. More relevant to us, airlines and aircraft operators generate enormous amounts of data. Sometimes it’s as a function of the equipment they operate; other data derives from marketing and ticketing; it can be related to what they carry and the fuel they burn and yet more will be generated meeting obligations to lessors and, not least, regulatory authorities. Yes, accumulating data is not difficult but using it requires thought, a purpose, a plan and a means to manipulate and organize data into information blocks then present those in a coordinated manner, which is when data becomes knowledge. Knowledge is very useful.

Data management has always been a part of aircraft operations IT but, with the arrival of ‘big data’ from myriad sources and with the entry into service of new generation ‘smart… digital’ aircraft that can generate more data in one flight than legacy aircraft generated in a month, to not manage data as effectively as possible is to miss a trick, to give a free gift to the opposition.

Data figures large in this issue with an article on the smarter fleet and where an intelligent application of the information in big data can reap enormous rewards on both sides of the balance sheet; better managed costs and the means to leverage identifiable opportunities. You’ll also find the case of an airline that has been using electronic techlogs since they first appeared and is now moving forward to the next level with that technology. And there is a comparison of the merits of acquiring a wholly new system against the benefits of modernizing one already working.

In the Vendor Flight Log, David Carlisle puts us into the picture on what has made ETS Aviation the respected solution provider that it is today. And, of course, no Aircraft IT Operations would be complete without a look into the World according to IT and Paul Saunders: he considers a key aspect of our own data; identity.

Aircraft IT Operations: it’s not what we know it’s how we use it to inform good decisions and better processes.

Ed Haskey Editor

The views and opinions expressed in this publication are the views of the authors and do not necessarily reflect the views or policies of their companies or of the publisher. The publisher does not guarantee the source, originality, accuracy, completeness or reliability of any statement, information, data, finding, interpretation, advice, opinion, or view presented.

18 WHITE PAPER: SMARTER FLEET POWERED BY INTELLIGENCE

Nishant Balakrishnan Senior Managing Consultant – Travel &Transportation, IBM Global Business Services, IBM and Nico Metzger Marketing Manager, Airbus Services and Customer Support, Airbus The age of cheap oil is over so airlines and aircraft operators must look to manage fuel costs. Big data holds a lot of the keys but you’ll need to know how to use it.

21 COLUMN: THE WORLD ACCORDING TO IT & ME!

Predictions for 2014 - Identity as a Mega Trend – Paul Saunders As our data footprint grows, so ownership of our identity is shared across increasing systems. Of course this can help us, but what if it falls into the wrong hands?

22 UPCOMING WEBINARS: YOUR CHANCE TO ATTEND CONVENIENT AND FREE LIVE OPERATIONS SOFTWARE DEMONSTRATION WEBINARS

Previews of live software demonstration Webinars from ACFT PERFO on 20th March 2014 and Ultramain Systems on 27th March 2014.

25 VENDOR FLIGHT LOG: ETS AVIATIONS LTD

D avid Carlisle offers us insight into ETS Aviation, what they do, what they believe and how their good reputation has been built In the latest of our Q&A pieces, David Carlisle, CEO, ETS Aviation lets Aircraft IT readers look into the company’s flight log.

26 PAST WEBINARS: BUILDING A LIBRARY OF AIRCRAFT OPERATIONS IT INTELLIGENCE

View Recordings of Past Operations Software Demonstration Webinars. See full information and view video recordings of past Operations Software Demonstrations, including: ETS Aviation, Thales and SITA.

28 EVENT PREVIEW: AIRLINE & AEROSPACE MRO AND OPERATIONS IT CONFERENCE 30 WHITE PAPER: APPLICATION MODERNIZATION CLICK HERE: Send your feedback and suggestions to AircraftIT OPS

AircraftIT OPS is published bi-monthly and is an affiliate of Aircraft Commerce and part of the AviationNextGen Ltd group. The entire contents within this publication © Copyright 2013 AviationNextGen Ltd an independent publication and not affiliated with any of the IT vendors or suppliers. Content may not be reproduced without the strict written agreement of the publisher.

Stuart Deathridge, Manager, Engineering Projects, Thomas Cook Airlines Parts of Thomas Cook Airlines were pioneering an electronic techlog (ETL) as early as 2005. Now they have moved to the next level of technology and capability.

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AircraftIT Operations

Publisher/Editor:

E-mail:

Telephone:

Website: Copy Editor/Contributor: Magazine Production:

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Ed Haskey ed.haskey@aircraftit.com +44 1273 454 235 www.aircraftIT.com John Hancock Dean Cook deancook@magazineproduction.com

Marc Borkowsky, Business Analyst and Benjamin Walther, joint CEO, aviationexperts When IT needs change, the instinctive response is to consider a new system but if the old system does what is required, it might simply need to be modernized.

32 UPLOAD TENDER

Whatever software solution you are looking for, this Tender upload feature will allow you to reach out to all the major Vendors at once.

33 YOUR NEXT CAREER STEP

Find out about current and future vacancies for people like you in the sector where your experience and skills are valued.

34 OPERATIONS SOFTWARE DIRECTORY

A detailed look at the world’s leading Operations IT systems

4 | NEWS | AIRCRAFT IT MRO | MARCH/APRIL 2014

New software solution providers join Aircraft IT vendor group NOBODY knows better the world of aircraft operations IT than the vendors who design and implement solutions to keep the business running; or should that be flying? With their customers they consider the challenges of operating one of the most complex and yet vital services: making a profit, meeting emission standards, carrying more weight for less fuel burn over a longer distance, complying with the dictates of numerous national and regional regulatory bodies, delivering ever better customer experience, putting pilots at the heart of the IT infrastructure that is a modern airline or aircraft operator… the list is long. And, on the other side of the sheet, they identify opportunities to leverage the growing capability of IT, developing solutions that don’t only improve current processes but also deliver new processes to improve profitability, safety and customer experience.

The knowledge base represented in the vendor community is enormous. At Aircraft IT Operations, we distil that critical information into manageable and focused articles so that readers can tap into the vendor resource subject by subject. A key part of this is our vendor group and so it is always a particular pleasure to welcome CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

new members to this group and to the wider Aircraft IT professional community. This issue sees two new vendors join our group, IFS and CGX AERO. IFS – International Flight Support is an innovative and experienced supplier of iPad OS and Windows XP/7/8 based EFB Platform solutions aimed exclusively at the aviation industry. The company was founded in 2001 and has a full decade of operational experience providing in-cockpit calculation solutions to airlines, business aircraft operators and military users. The PFB™ Paperless flight Bag software solution defines a new standard for high quality modular EFB architecture. It was built to achieve complete data integration to any back-end software systems used by the operator while offering a unique degree of customization options that reflects each operator’s preferences.

CGX AERO develops, integrates, distributes, implements and helps to operate high added value aeronautical information systems optimized to

Civil and Military Aviation around the world. Key areas include: Flight Efficiency and EFB Implementation, PBN (Performance Based Navigation) implementation (ops approval), RAIM prediction, and instrument flight procedures design (including RNP AR – Required Navigation Performance - Authorization Required).

CGX AERO is also very glad to have successfully started ODYSSEE, a decision aid system for operations managers.

ODYSSEE adapts Business Intelligence principles for operations managers (Operational Intelligence), and provides dynamic dashboards and KPIs to identify new savings opportunities and save fuel.

Welcoming the new vendors to the Aircraft IT Operations panel, publisher and editor Ed Haskey said; “The vendors on our panel bring their experience and technical skills to share with readers in the articles they write. It is this direct link to real experience and live cases that gives Aircraft IT Operations the authority and relevance that our readers appreciate. They know that our publication speaks from their world about the challenges they face and opportunities of which they could avail themselves.”

DAC International names Julie Westcott Director of Programs & Products

IN early February 2014, DAC International, a Greenwich AeroGroup company, announced the promotion of Julie Westcott. Ms. Westcott previously held the title of Program & Products Sales Manager and has been promoted to Director of Programs & Products.

“Julie has a track record of delivering results and delivering superior service to vendors, customers and colleagues,” said General Manager of DAC International Francisco Hernandez. “We are fortunate to have her as part of our team.”

In her new role, Ms. Westcott will be responsible to ensure DACs interface with the Original Equipment Manufacturers (OEM) as well as to support sales team issues. She is also accountable for quality and compliance for the organization. She has been with DAC since 1986.

MARCH/APRIL 2014 | AIRCRAFT IT OPERATIONS | NEWS | 5

AviIT consolidate an established customer and expands the team

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exciting features in store for PPS clients. Some of which will revolutionize the perception of flight planning.

From founding in 1989, Air Support has been a pioneer in several areas within flight support. The core product PPS, Preflight Planning System, is one of the world’s leading flight planning systems, and PPS’s market share has grown considerably over recent years. Several experts within the aviation sector now predict PPS to become the most frequently used flight planning software in a near future.

IT’s IN THE BAG...

PRIMARY SATE

EARLY February 2014 was a time for celebration at Air Support. CEO Per Jensen founded the company in 1989, and 25 years later Air Support has become one of the world’s leading providers of Flight Planning Software. Family, friends, colleagues and business partners gathered to celebrate Per Jensen and his achievements throughout the years. As most young men do, Per Jensen wanted to make a difference in the world – and his dream came true. Today Air Support has clients in 64 countries and the demand for PPS, Preflight Planning System, is increasing rapidly.

All in all, 2014 will be a landmark year for Air Support. There are many new and

ELLITES: PRIMARY SAT

AviIT Ltd announced in early February 2014 that Ian Cooke has joined its eMan Business Development Team. Ian brings many years of technical sales experience and has most recently been working with aircraft operators across the globe to enhance their passenger cabin experience. In his new role, Ian will focus on ensuring that the eMan document management and distribution solution is presented to the widest possible market.

“We significantly expanded our eMan development activities over the last 18 months to increase both its functionality and general market appeal. Enhanced support for mobile platforms and subscription management capabilities are just a couple of examples that have generated considerable interest,” noted Kevin Clark, Chief Operating Officer of AviIT. “eMan has already established a committed user base and Ian has joined us at a time when the solution has never been more rounded. We offer both enterprise deployment and a hosted, managed service solution with the latter accounting for the bulk of recent implementations.”

Ian Cooke, Business Development Manager, is equally enthusiastic. “eMan is a straightforward proposition.

Delivery of technical documents to users wherever they are, on a wide range of platforms thereby greatly simplifying a complex yet critical part of the maintenance process. It can comfortably co-exist with the existing MRO systems and can operate on current IT infrastructure or even be hosted externally by AviIT. It quickly delivers real benefits, which makes for a very exciting sales proposition.”

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LONGSTANDING Bluebox Avionics customer British Airways and its French subsidiary OpenSkies have chosen to upgrade their iPad passenger entertainment offer on participating transatlantic flights. Both airlines opted in early December 2013 to enhance the IFE experience for passengers with a new purpose-designed Content Carousel user interface for their secure iPad solution Bluebox Ai. Content Carousel delivers a more engaging and intuitive navigation experience for users, and greater flexibility for depth of content and filtering options. It also makes best use of iOS gestures functionality, recognizing that business travelers today are savvy tech users who expect smart and elegant solutions from any device with which they interact.

BA deploys Bluebox iPads aboard A318 aircraft on its Club World London City service, offering all-seat business class flights between London and JFK. Similarly, OpenSkies, the premium airline connecting Paris to New York, provides each passenger with a Bluebox iPad for IFE. “The new Content Carousel GUI provided an excellent opportunity for us to enhance the look and feel of the iPad deployment”, says Bluebox Project Manager Kevin Birchmore. “The upgrade went in with ease and we’re really pleased with how it looks.”

“We were really impressed with the look and feel of the new Bluebox GUI; it was an easy decision to move forward with the upgrade. Our passengers will now benefit from a more intuitive user interface, coupled with a tailored selection of programs to fit our ‘ParisYorkers’ clients’ expectations as we’ve also just enhanced our entertainment offer”, adds Karin Drylie, Marketing & Product Manager at OpenSkies.

S: SATELLITE

eMan PROVIDER AviIT EXPANDS BUSINESS DEVELOPMENT TEAM

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BRITISH AIRWAYS AND OPENSKIES GET IFE UPGRADE ABOARD THE BLUEBOX CAROUSEL BY AviIT

CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

Build on the past, improve in the present, prepare for the future – with SITA e-Aircraft Application Services.

Electronic Flight Bags (EFBs) reduce the paper burden that can weigh down pilots and cabin crew alike. Our take on EFBs is e-Aircraft Application Services: a comprehensive solution that links up your aircraft fleet with your IT infrastructure without disrupting day-to-day operations. Your teams can get more done.

Your costs are lower. And you have a solution that works with your existing investments and is ready for the future too.

25th Jubilee at Air Support

Find out more today at www.sita.aero/EFB

“Picture courtesy of Goodrich Corporation” “Chart © Jeppesen Sanderson, Inc. 2012”

6 | NEWS | AIRCRAFT IT MRO | MARCH/APRIL 2014 CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

discover new heighTs

Widerøe chooses Aviobook EFB solution

IN September 2013, AvioVision announced that it had signed a long-term EFB agreement with Widerøe, the largest regional airline in the Nordic countries. Widerøe’s Flyveselskap AS, trading as Widerøe, was founded in 1934 with air shows, aviation schools, advertisement flights, cartography and other general aviation. Today, Widerøe flies over 2.8 million passengers yearly with 450 take-offs and landings each day. In 2012 the airline was awarded ‘Airline of the year 2012/2013’ by the European Regions Airline Associations (ERA).

“The introduction of an integrated class 2B EFB is a major step forward for Widerøe,” says Helge Anonsen, Widerøe’s Deputy Director of Flight Operations and EFB administrator. “We expect it to provide reduced workload for our pilots as well as both safety and financial benefits. Our demanding route structure and operational environment requires a tailored and robust EFB solution. We are confident that our cooperation with AvioVision will provide us with this” “We are extremely happy to welcome Widerøe as a customer in our airline segment,” says Kris Van den Bergh, AvioVision’s CEO. “Widerøe is without a doubt a key European operator, and the fact that they have opted for AVIOBOOK®, knowing their challenging daily operating environment, in which they successfully run the largest regional fleet in the Nordic region, makes us very proud.”

Boeing transmits protected Government signal through military satellite

NEW anti-jamming technology was transmitted on wideband and commercial satellite platforms in midDecember 2013 when Boeing applied the new technology to an existing military satellite for the first time, expanding the military’s potential to access secure communications more affordably.

In the test, Boeing successfully sent a governmentdeveloped, protected signal through the sixth Wideband Global SATCOM (WGS-6) satellite. Engineers confirmed that the signal met all targets for accuracy and strength. The demonstration follows a successful earlier transmission of data over the ViaSat-1 commercial satellite in July, showing that the technology offers an affordable option for enhancing anti-jam communications using existing

commercial and U.S. government satellites and terminals.

“This technology boosts the ability of warfighters to send protected information without enemy data interference by using currently available satellites that do not have anti-jamming technology of their own,” said Craig Cooning, vice president and general manager of Boeing Space & Intelligence Systems. “The two demonstrations show the technology is flexible and able to be quickly deployed at a much lower cost than building a new satellite.”

For both tests, the signal was sent using a commercial modem that ViaSat modified with anti-jamming features.

Boeing plans to continue to develop and test the technology for compatibility with other terminals and systems in 2014.

Bangkok Airways boosts its fuel efficiency program with ETS Aviation ®

AvioBook The user-friendly efB The AVIOBOOK® is a truly user-friendly Electronic Flight Bag. As well as eliminating paper from the cockpit, it enhances your established back-office processes. Moreover, supervision is increased and the risk of human error reduced.

www.aviobook.aero

BANGKOK Airways, Asia’s Boutique Airline, has selected Aviation FuelSaver™ to optimize their fuel efficiency program.

The early February announcement meant that the airline joins an increasing number of airlines, both main-line carriers and regional airlines, investing in the capability to accurately measure their fuel efficiency.

Aviation FuelSaver™ enhances airlines’ fuel efficiency programs by accurately tracking initiatives, identifying savings and communicating that information across the different stakeholders.

Roengrat Yutisart, Flight Operations Engineer and Fuel Manager, Bangkok Airways said: “ETS Aviation has already provided us with great support for our fuel saving program both on the detailed review of our operation and the data capture from our aircraft. Their team of experts has helped review use of Cost Index and made many recommendations to improve our flight planning procedures. In addition we are capturing more accurate and reliable data from our aircraft giving us detailed analysis of our operation.”

Bangkok Airways operates a fleet of aircraft on a domestic and international network to famous destinations such as Koh Samui, Chiang Mai, Phuket, Hong Kong, Singapore, Kuala Lumpur, Mumbai and Maldives. Aviation FuelSaver™ will enable the airline to identify and monitor fuel saving initiatives as part of their fuel saving program. The tool provides full analysis of all the fuel saving initiatives plus aids the flight crew in operation via a dedicated pilot interface.

Ian Britchford, Director of Fuel Saving at ETS Aviation, said: “It is great to be selected by Bangkok Airways, an awarded airline in Asia. It strengthens our presence in the growing Asia region and it again demonstrates Aviation FuelSaver’s™ ability to meet the needs of the regional airlines as well as national carriers. Working with Bangkok Airways demonstrates our ability to work successfully with any aircraft type and proves that fuel savings are important to all aircraft operators”

MARCH/APRIL 2014 | AIRCRAFT IT OPERATIONS | NEWS | 7

IFS celebrates new customers and German LBA/CAA approvals LONG RANGE BUSINESS JET OPERATOR ACM AIR CHARTER CERTIFIES ITS PFB™ PAPERLESS FLIGHT BAG FROM IFS IN RECORD TIME

IFS (International Flight Support), and ACM AIR CHARTER, specializing in long range business jet operations worldwide, obtained, in mid-February 2014, final operational approval of the PFB™ Paperless Flight Bag for iPad from the German LBA/CAA. “ACM AIR CHARTER signed a contract with IFS in early 2013 for a comprehensive PFB™ Paperless Flight Bag software solution and has obtained final German LBA/ CAA approval in record time, yet the solution is still highly customized to cope with ACM AIR CHARTER’s demanding operational requirements. The PFB™ Paperless Flight Bag is a cornerstone in our operational set-up with a flexibility which ensures we can meet our long term EFB strategy goals”, Mr. Thomas Minninger and Dr. Andreas Schirmeisen, Managing Directors at ACM AIR CHARTER said.

ACM AIR CHARTER has implemented the PFB™ Paperless Flight Bag software in the iPad version initially as a Class I-B EFB project. The project includes the advanced PFB™ Back-Office System application which centralizes all data flows and controls all data import/export from/to backend systems as well as management of each individual EFB unit in the field. ”The operational advantages and the user friendly yet flexible architecture provided by the PFB™ Paperless Flight Bag means that our flight crews save a lot of time and paper preparing their flight and OCC receives all

relevant data before takeoff and after landing instantly.

Besides the whole company document structure such as Operating Manuals, MEL`s or other documents related to the company or the aircraft are stored and managed easily with full control and are automatically distributed worldwide. Therefore we can provide revised Operating Manuals after their release by the authority immediately to any of our iPad’s; regardless of whether the aircraft is currently in South America or Europe”, said Mr. Tobias Arnold, EFB Project Manager and responsible Fleetpilot for Falcon types.

The PFB™ solution includes Document Management & Library Module, W & B/eLoadsheet with electronic sign-off, Electronic Flight Planning module with full CrewBriefing and eOFP for electronic notes-, fuel & time checks, ATC Note Taker module, Data presentation module for Take-Off and Landing Performance outputs, Voyage/Journey log Pre-flight and Post-flight reporting and the integrated eReporting module.

“IFS was honored to be selected by ACM AIR CHARTER’s expert team to provide an EFB software solution for a true intercontinental operator. But today we are really proud having the opportunity to work closely with the team of ACM AIR CHARTER. ACM AIR CHARTER has implemented a centralized business intelligence tool covering all relevant flight data registrations and which can interconnect all the company’s back-end systems into a common workflow yet it’s a system that invites and allows the user to optimize the EFB strategy on long term basis”, concluded Jens Pisarski, COO of IFS.

Transasia Airways selects Thales’s avionics systems for A320 family fleet

THE early February 2014 Singapore Air Show, saw TransAsia Airways confirming the selection of Thales’s avionics package on its 18 new A320 Family aircraft.

TransAsia Airways’ new fleet will be delivered with Thales’s ACSS T3CAS, a complete surveillance solution integrating multiple functions into a single system. This agreement has been made under the Selected Seller Furnished Equipment (SSFE) alternate choice at Airbus, who have recently named the T3CAS as the standard surveillance avionics suite on the A320 Family. The system also provides the platform for ADS-B functions, which will pave the way for future Air Traffic Control applications.

TransAsia Airways also selected Thales’s TopFlight Flight Management System (FMS). This system, developed with GE Aviation, is the number one choice for Airbus single aisle and long range jets with over 60% market share and unique capabilities such as the landing system (FLS) capability (2).

CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

“TransAsia Airways’ decision to include our avionics systems onboard their new fleet is further testament to the strength of our continuing, long-term relationship, established through our service agreements.” said François Piolet, Vice President Sales and Marketing, Thales Avionics Services Worldwide.

“TransAsia Airways is pleased to have Thales onboard our aircraft as we are confident that Thales’s avionics equipment will help us fulfill present and future navigation and surveillance requirements” said Fred Wu, Vice President of TransAsia Airways.

“Like on the ATR, TransAsia Airways has decided to select the integrated system proposed by Thales/ACSS (T3CAS) on its A320 fleet. This system offers an integrated Terrain Awareness Warning System (TAWS) included in the TCAS unit box and provides an exclusive performance based algorithm giving timely alerts to the flight crew as well as being capable of Low RNP” added Mr Wu.

Performance Guru™ EFB for iPad Performance Guru, the well renowned performance calculation tool within the aviation industry is now available on the iPad. Fast and reliable calculations, completely offline.

` ` ` `

Aircraft Performance Mass & Balance Native iOS app Strong Back Office suite

Flygprestanda AB | sales@flygp.se | (+46) 40 6420010

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8 | NEWS | AIRCRAFT IT OPERATIONS | MARCH/APRIL 2014

Microsoft Surface and Windows 8 makes strong progress

CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

Go Paperless with ULTRAMAIN

®

ULTRAMAIN v9™, featuring Mobile Mechanic™ and Mobile Inventory™,

enables real-time paperless data collection for the full maintenance and inventory process. Combine ULTRAMAIN v9 with efbTechLogs™, the easyto-use electronic logbook, and the entire maintenance process becomes paperless. Contact Ultramain Systems today.

AS in many other industries, commercial airlines are moving quickly to embrace a mobile transformation, evolving the way they work, giving their pilots, flight attendants and ground-based crew the mobile technology tools they need to simplify operations without compromising security, and ultimately to better serve their customers. Microsoft’s work with Delta Air Lines is an example of a commercial airline realizing the promise of mobility for their employees and customers.

In mid-February 2014, Microsoft was at the Singapore Airshow, talking with leaders across the commercial airline industry about how they’ve removed the barriers to adopting Electronic Flight Bags and going paperless in the cockpit. Microsoft had gathered a lot of feedback from Delta pilots confirmed that they love using their Surface 2 tablets for several reasons: the full HD ClearType display offers the lowest reflectivity and highest contrast– even in the widely varying light conditions of an aircraft cockpit; the 10-hour battery life keeps up with demanding schedules, helping pilots to get things done while they’re on the ground and in transit between flights; and with productivity built-in, it’s easy for pilots to access two apps at the same time, side by side so they can pull up navigation information alongside weather data to help identify safe and comfortable routes of flight.

Airlines are increasingly more nimble and competitive due to technology investments. According to the 2013 Air Transport Industry Insights IT Trends Survey, IT budgets are expected to increase, and tablets will play a big role in this IT investment. By 2016 the global level of EFB deployments will extend to 87% of commercial airlines and 71% of airlines will be deploying tablets to ground crews for aircraft maintenance.

ANNOUNCING FAA AUTHORIZATION FOR SURFACE 2 TABLETS FOR COMMERCIAL AIRLINES’ ELECTRONIC FLIGHT BAG INITIATIVES

GIVEN the growing interest among airline operators to adopt mobile technology as a means to simplify day-today business operations, the Surface team at Microsoft has been working hard to make it easier for these airlines to modernize. In mid-February 2014 they were happy to share that Surface 2 tablets have achieved Federal Aviation Administration (FAA) authorization for Class 1 or 2 EFB needs for all phases of flight. Through this authorization process, the MS team completed rigorous environmental and situational testing of the Surface 2 tablet, streamlining the approval process when airline operators want to use Surface 2 tablets as a Class 1 EFB during flight operations.

While airlines are still obligated to define their specific use requirements with the FAA and request specific device approval, the completion of these tests for Surface 2 satisfies a lengthy and important part of that authorization process. So when airlines look to select Surface 2 for their EFB initiatives, their timeline to deployment can be significantly decreased. And because this authorization includes all phases of flight, airlines can confidently plan for using Surface 2 tablets as the fully equipped and powerful PCs they are, rather than limit their use to serving just as simple document readers.

Challenges made easy with EFB Cloud by T&A SYSTEME

+1 505.828.9000 • sales@ultramain.com

ULTRAMAIN, Mobile Mechanic, Mobile Inventory, and efbTechLogs are trademarks of Ultramain Systems, Inc.

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LOGIPAD© is a well-known EFB solution fitting all the needs a large fleet implies. But classical EFB solutions have normally been customized for airlines. This concerns in particular the IT infrastructure: costs, necessary IT skills and the expenditure of the infrastructure.

With the new product, EFB Cloud, announced in early February 2014, even small or medium-sized airlines can now gain from this longstanding experience and expertise in cloud based infrastructures of Logipad. It hosts the entire Logipad ground IT infrastructure in the private cloud of Logipad’s vendor T&A SYSTEME. EFB Cloud enables synchronization on EFB devices while connecting to the cloud-based services via internet. Corporate desktop systems can be used for Logipad administration tasks via VPN connection.

EFB Cloud is more than just another cockpit device – Test it on iPad or Windows 8 device.

MARCH/APRIL 2014 | AIRCRAFT IT OPERATIONS | NEWS | 9

Navtech moving forward NAVTECH PARTNERS WITH NEW PRINTING VENDOR – PRINT.UK.COM

IN mid-December 2013 Navtech Inc., announced their choice for a new printing vendor. Slough-based PRINT.UK.COM is recognized as an innovator in traditional and digital print technologies with a powerful problem solving attitude. They have been contracted to print and deliver documentation updates for Navtech Charts customers including maps, flight paths, navigational charts, and aerodromes. Navtech supports many of its customers with a paperless cockpit solution, but some are also required to have printed charts documentation onboard as a back-up to their electronic solution. And, some customers have not transitioned to the electronic solution. Therefore, the quality and guaranteed delivery of PRINT.UK.COM’s services is vital for all Navtech Charts customers.

This partnership will see PRINT.UK.COM significantly increasing its output, producing volumes of over 50 million documents every year, all of which must reach the flight decks within a strict time-frame. In order to fulfill the contract with Navtech, PRINT UK has invested in new software to accommodate data updates, installed new Xerox printing equipment, and has acquired additional staff. PRINT UK has also reconfigured their warehouse to create a dedicated area for Navtech’s output and fulfillment.

“This is a very exciting contract for us at PRINT.UK.COM and we are looking forward to working with Navtech to deliver this vital function for its customers,” said Jon Marsh, PRINT.UK.COM Managing Director. “Over the last six months, we have been preparing for this contract, effectively doubling our capacity in order to facilitate the volumes this contract requires, and streamlining our logistics operations. We are confident of our capabilities and are relishing the opportunity of working with a leading player in the aeronautical industry.”

“We are pleased to enter into this new agreement with Print.UK.com,” said Robert Kernahan, VP Charts and Navigation Data Production & GM UK for Navtech. “They are a very reputable firm and the cost savings we will recognize will continue through to our customers. Our teams have experienced a smooth transition internally and we expect the same for our customer deliveries, along with improved output quality.”

POPULARITY OF NAVTECH FLIGHT PLAN ASCENDING

AT the same time, Navtech confirmed continuing success with their Navtech Flight Plan (NFP) product. Commercial airlines from around the world have committed to Navtech which confirms the operational return and reliability experienced by customers and validates Navtech’s reputation for customer service.

“Managing costs, providing operational flexibility, and solving complex optimization problems are all challenges that our flight planning tool meets head on,” said Mr. Bill Macey, Product Director, Flight Planning at Navtech. “Customers implementing NFP experience increased productivity, reduced operational costs and the ability to use a tool designed for the challenges of today and tomorrow.

NFP is developed with the intention of easing the dispatcher/flight planner’s workload, while at the same time evolving to accommodate the self-dispatch movement. Navtech chooses flight planning partners which focus on similar challenges and we are pleased with where we are heading.”

Nolinor Aviation is a growing air charter company operating in Canada with a focus on Arctic Operations. “We recently signed a multi-year NFP renewal contract with Navtech which also employs aircraft performance tools, Navtech TODC and Navtech AODB. Navtech Operations Departments’ customer service ability to respond to our calls around the clock is just one reason why we’ve used Navtech software for over ten years now,” said Yves Bergeron, Director of Flight Operations at Nolinor.

Sky Regional Airlines is also a new flight planning customer for Navtech. The

regional carrier, operating 100+ flights daily for Air Canada Express with the addition of the EMB 175 to their fleet, will use NFP to produce flight plans and optimize their fuel efficiency. European airline Ellinair is also experiencing the benefits of the cost-effective solution NFP. The airline secured a multi-year contract with Navtech and also takes advantage of Navtech’s innovative aircraft performance tools.

“Ellinair, a new airline with the International Airport of Thessaloniki as a home base is planning to take off in the next while to service major Greek cities. We are glad that as a new airline we have next to us such a serious company, a very reliable partner with big experience and quality product support as Navtech,” said Mr. Athanasios Nikoglou, Ground Operations Manager at Ellinair. “From my experience of years working for another airline that had multiple Navtech products, now that we are starting up in such a hard operations environment we will trust the quality products of Navtech counting on them to solve operational issues with the professional support of a reliable partner.”

Navtech Flight Plan provides complete control over managing mission critical resources. The updated browser-based user interface allows for dynamic route construction functionality and optimization capabilities. Navtech’s fuel burn calculations feature algorithms that allow users to produce optimized flight plans between any given airport pair, taking all regulatory restrictions into consideration.

Navtech is also experiencing success in the Asian commercial market and have signed Australia’s Airnorth and Tokyo-based Vanilla Airlines to NFP services for multiple years. Vanilla Air is looking forward to using NFP. These scheduled carriers will be able to take more control of their flight planning with NFP as it utilizes advanced weather data to calculate accurate fuel burns, and improved automation allows the airline to recognize NFP as a major component of their operational control solution. The automated functionality of NFP also allows them to set the level of automation that suits their operation and goals.

CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

Navtech realizes that each airline’s business case for EFB will require a unique combination of hardware, software, applications, back-office tools, and business process adjustment. With this in mind, Navtech partners with each customer and their EFB suppliers of choice to provide the best ROI possible. Discover more about Navtech TODC and Navtech Charts for EFB at www.navtech.aero.

10 | NEWS | AIRCRAFT IT OPERATIONS | MARCH/APRIL 2014

navAero advances with technology proving and new customers NAVAERO COMPLETES SUCCESSFUL RTCA RAPID DECOMPRESSION AND EMI TESTS ON iPAD AIR

LATE January 2014 saw navAero announce additional offerings of valueadded services for deployment of tablet devices as Class 2 EFB platforms with the successful completion of RTCA DO160-G testing for Electromagnetic Interference and Rapid Decompression on Apple iPad Air tablets.

The RTCA DO160-G testing is a value-added offering to navAero customers who request professional assistance in obtaining the required documentation that will enable them to gain FAA/EASA authorization for inflight use of the tablet device.

Testing can be provided on either a single commercial sample as a one-off test, or on a commercial sample plus a letter of similarity and tracking/auditing capabilities based on serial and part number, to cover any other like tablet device acquired and included into the customer’s operational EFB environment. navAero service includes specific test plan and relevant documentation required by the authority. Testing results are provided as official documentation for operator use and are usually accomplished within 1 to 2 weeks after project initiation.

Testing can be provided on either a single commercial sample as a one-off test, or on a commercial sample plus a letter of similarity and tracking/auditing capabilities based on serial and part number, to cover any other like tablet device acquired and included into the customer’s operational EFB environment. navAero service includes specific test plan and relevant documentation required by the authority. Testing

results are provided as official documentation for operator use and are usually accomplished within 1 to 2 weeks after project initiation.

KALITTA AIR MIGRATES TO NAVAERO IPAD WITH AIRCRAFT INTERFACE DEVICE

SHORTLY later, in early February 2014 navAero was able to confirm that long-standing customer, Kalitta Air, had chosen to move to the navAero iPad Air-based EFB system as their migration strategy to have the most current technology in-place for their B747-200 and B747-400 fleets.

The highly adaptable navAero iPad “Smart” Mount system with the built-in power/data interface module will be deployed with the Universal Aircraft Interface Device to supply certified connectivity to aircraft power as well as ARINC 429 & 717 data. The integrated system will provide for maximum functionality of the iPad Air tablet as a deployed Class 2 EFB platform.

The iPad ‘Smart’ Mount system will be deployed as a replacement for the currently installed navAero t∙Bag™C22 EFB system. STC amendments will facilitate easy modification of installed display mounting components and wiring provisions to provide for rapid deinstallation of the current EFB system and installation of the iPad Air and Universal Aircraft Interface Device.

Joel Gerow, Manager, Avionics Engineering, Kalitta Air, stated: “Since our deployment in 2008 of the navAero t∙Bag™C22 EFB system, we have had a very high level satisfaction with navAero EFB technology and hardware reliability.

When we made the strategic decision to move forward with the iPad Platform, it was a simple decision for us to turn to navAero for their tablet solution. Their STC amendments will provide for a rapid roll-out of our new platform. And the low-cost of the iPad Air EFB installation system acquisition allows us to further expand our technology integration that will help us to operate our aircraft more efficiently.”

Simone Giordano, President, navAero Group commented: “The confidence in navAero EFB system by one of our longest-term customers is testament to the reliability of our technology solutions… whether tablet-based or aircraftinstalled. For many of our airline customers around the world, such as legacy carrier Air France, the t∙Bag™C22 EFB system is the right technology to fulfill their needs both today and well into the future. For others, like Kalitta Air and WestJet Encore, a move to a tablet solution is the best EFB platform. Regardless of the customer’s EFB path, navAero has the most flexible and cost affordable solutions available today. And the ease by which all our EFB platforms can be integrated into the aircraft’s systems with our UAID provides navAero customers with purpose designed solutions to meet their own specific requirements.”

CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

Smart COMM Deliver the right information to the right people at the right time!

Too much information can be as big of a problem as too little.

That is why the Smart COMM application provides a complete communication solution for the airlines. Flight Dispatch, Operations Control, Weight and Balance, Maintenance, Pilots, Aircraft Routing and Crew Scheduling can now collaborate on operational problems and situations, using a common platform and communication between ground staff and aircraft via ACARS is available with a single mouse click!

Be Smart – evolve with us!

Avioport / Schiphol Evert v/d Beekstraat 310 1118CX Schiphol Airport The Netherlands Phone: +31 20 654 1824 Fax: +31 20 654 1800 info@smart4aviation.aero www.smart4aviation.aero

MARCH/APRIL 2014 | AIRCRAFT IT OPERATIONS | NEWS | 11

OSyS underpins Virgin Australia’s Fuel Management Program to drive operational efficiency and a ‘greener’ company

VIRGIN Australia, selected Optimized Systems and Solutions (OSyS) VISIUMFUEL™ to shape, support and underpin their future fuel management program. Through the deal announced early December 2013, VISIUMFUEL™ will be used to identify, track and evaluate fuel saving initiatives; enabling results that will help reduce annual fuel consumption, cost and provide sustainable operational and environmental benefits.

Virgin Australia recognized the need to work with an established, credible and proven supplier with a global customer base of major airlines to help realize their fuel saving potential. OSyS will be providing a consultative-led implementation of VISIUMFUEL™, delivering measurable savings and results, through their proven knowledge and experience.

“The selection of VISIUMFUEL™

by Virgin Australia is a significant achievement for OSyS,” said Mark Goodhind, Vice President of Business Development at OSyS, “As a major, high profile and highly respected carrier in the Asia-Pacific region we are extremely pleased to have this opportunity to support Virgin Australia and extend our global footprint as the leading Fuel Management provider. We are delighted to be chosen by Virgin Australia to help deliver its fuel efficiency program, and we look forward to working together in providing the insight needed to measure, manage and improve their operational performance.”

Virgin Galactic Goes Live With ULTRAMAIN M&E and Mobile Electronic Logbook Software THE late November 2013 go-live for Ultramain Systems, Inc. (USI) ULTRAMAIN® v9™ software at Virgin Galactic, the world’s first spaceline company, marked a number of first-ever events for both businesses. Virgin Galactic went live on the entire ULTRAMAIN M&E/MRO product suite, including ActionGraphix™, ActionAnalytics™, Mobile Mechanic™ and Mobile Inventory™, as well as efbTechLogs™.

According to Mark McCausland, President of Ultramain Systems, “Virgin Galactic is on the cutting edge of aerospace technology and achievement. Working with them has been an incredible experience. We are of like mind in our desire to expand the envelope of paperless operations through the use of well thought-out software.

The software in use by Virgin Galactic is the most sophisticated collection of ULTRAMAIN applications produced to date and will be an integral part of the space tourism operations.”

In addition to being the first to offer commercial space tourism, Virgin Galactic is the first spaceline to implement commercial grade Maintenance and Engineering software.

“We are honored that our software (ULTRAMAIN M&E) is a part of that distinction,” McCausland added. The Virgin Galactic go-live constitutes several other firsts including the first operational use of an electronic logbook (ELB) on a mobile device and the first operational mobile ELB integrated with an M&E system. Virgin Galactic is also the first user of the paperless Mobile Mechanic and Mobile Inventory software.

“This is an exciting time for us,” said Justin Daugherty, Space Operations Maintenance Control Coordinator for Virgin Galactic. “ULTRAMAIN software is allowing us to operate at the highest level of visibility, safety, and compliance for our operations. In addition, with ULTRAMAIN, Virgin Galactic is leading the way in developing a paperless spaceline operations environment.”

Mark Butler, Virgin Galactic Project Manager for Spaceport America said, “Ultramain Systems is a global company that is based in New Mexico. We take pride in working with a New Mexico business that provides the best-in-class software that will be running our maintenance operations.”

CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

The PPS Preflight Planning System solutions is your direct route towards obtaining seven advantages • World’s most flexible Airline Flight Planning solution based on LUFTHANSA Systems Flight Nav data • Low acquisition and running costs offering highest cost/benefit ratio in the market • Automated flight briefing packages with the highest quality • Automated data import from scheduling/crew/ maintenance systems • Automated consideration of company policies and dispatch parameters • Automated filing, calculation and dispatch of all selected flights • Automated data export to present or future EFB solutions

Air Support A/S, Nimbusvej 9, DK-7190 Billund, Denmark Phone: +45 7533 8889 • E-mail: sales@airsupport.dk Air Support HPV 0413.indd 1

04/02/2014 13:07

12 | NEWS | AIRCRAFT IT OPERATIONS | MARCH/APRIL 2014

China Eastern Airlines selects Thales’s entire Avionics Suite KEY POINTS

• China Eastern will equip TopFlight FMS, the market leader in Flight Management systems with over 60% market share on Airbus Single Aisle.

• TopFlight includes FLS capabilities which no other system can duplicate.

• The client also selected the next gen T3CAS®, a complete surveillance solution now the default platform on all Airbus planes.

REFERENCES

CHINA Eastern Airlines’ new Airbus single aisle fleet will fly with Thales’s newest avionics solutions. The selection, unveiled in early January 2014, includes surveillance systems, flight management systems and head up displays (1).

Following Airbus’ announcement to integrate Thales’s ACSS T3CAS® surveillance platform as the preferred solution on all new single aisle aircraft, China Eastern is the first major Chinese airline to select this new generation system (2).

Also equipped on the aircraft will be TopFlight, Thales’s Flight Management System (FMS). This system, developed with GE aviation, is the number one choice for Airbus single aisle jets with over 60% market share (3).

The Thales Head Up Display (HUD) is the sole solution certified on Airbus aircraft and compliant with the latest Civil Aviation Administration of China (CAAC) roadmap for HUD integration in Chinese registered commercial aircraft.

“China Eastern, already one of our main customers for FMS systems, has now become our largest customer for T3CAS® Surveillance Systems and Head-Up Displays in China, which we feel will lay the foundations for future ATM requirements in this region” said Daniel Malka, Vice President and General Manager Thales Avio.

1. China Eastern also selected Thales’s Low Range Radio Altimeter (LRRA) and Thales’s/ Kannad’s Emergency Locator Transmitter (ELT) as part of their selection package.

2. Phoenix-based Aviation Communication & Surveillance Systems (ACSS), 70% owned by L-3 Communications and 30% owned by Thales, is a leader in safety avionics systems that increase safety, situational awareness and efficiency for aircraft operators in all phases of flight. The surveillance platform is compliant with existing and future ATM requirements in Europe, US and APAC regions and opens the way for ADS-B IN capabilities. Besides offering an integrated TCAS (traffic alert and collision avoidance system) Change 7.1, a performance based TAWS (terrain awareness warning system) and an ADS-B capable transponder in a 6 MCU package, T3CAS® also offers a full range of Airbus ADS-B IN functions such as ATSAAIRB (Enhanced Air traffic Surveillance) and ATSA-ITP (In Trail Procedure) on Single Aisle and Long Range aircraft.

3. The Thales FMS system includes powerful hardware combined with the latest certified Airbus Release 1A software is offering second to none reactivity and unique features such as secondary flight plan, realistic navigation trajectory computations or FMS Landing System capabilities (FLS) to the flight crew.

Helvetic Airways implements PFB™ EFB platform from IFS

IFS – International Flight Support, signed a contract with Helvetic Airways for implementation of the PFB™ Paperless Flight Bag from IFS. The first phase of the implementation project started at the end 2013 covering Helvetic’s Fokker 100 fleet. Helvetic Airways will implement the PFB™ Paperless Flight Bag software in the iPad version as a full Class II-b solution for all-phases-of-flight use. The project includes the advanced PFB™ Back-Office System which: powers the PFB Platform, centralizes all data flows and controls data import/export to back-end systems and manages all individual deployed EFB units.

The EFB modules selected for first phase are Weight & Balance/eLoadsheet module, Take-Off Performance module based on Navtech data integration, Landing Performance module OFF-line, Electronic Flight Planning with full CrewBriefing and eOFP for electronic fuel, time checks and note functionality, ATC Note Taker module for finger or stylus registration of ATC clearances and ATIS, and full customized Voyage/Journey log reporting module (Pre-flight reporting and Post-flight reporting with electronic sign-off) along with Flight Leg data export to the Chart Viewer.

CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

FUTURE-PROOF TABLET BASED ELECTRONIC FLIGHT BAG SOLUTION “The Scandinavian Avionics EFB solution gives us the the capabilities we require of an EFB system today and ay] [displ tch flexibility of updating in the future to a top-no independent of the EFB architecture...”

Ole Christian Melhus Deputy Director Flight Operations Norwegian Air Shuttle

The tablet based EFB solution from Scandinavian Avionics is a state-of-the-art future-proof Class 2 EFB solution which provides the functionality to meet today’s operational requirements of airlines and aircraft operators and at the same time is simple to upgrade in the future to meet coming requirements.

Due to the intelligent infrastructure of the EFB concept consisting of a data integration center and a communication unit installed in the aircraft, basically any current and future tablet can relatively simply be certified for installation in the aircraft. This enables the airline or aircraft operator to upgrade the tablets concurrently with the rapid development of consumer tablets and their functionality, making the EFB solution truly future-proof.

Scandinavian Avionics A/S I Billund Aiport I Stratusvej 9 I Denmark I +45 7950 8000 I sa@scanav.com I www.scanav.com

MARCH/APRIL 2014 | AIRCRAFT IT OPERATIONS | NEWS | 13

Who’s in the news: Vendors

DAC INTERNATIONAL

DAC International offers a wide range of avionics upgrade solutions for regional and major airlines, military and general and corporate aircraft, as well as MROs and OEMs worldwide.

AIR SUPPORT A/S

AIR SUPPORT A/S supplies computer based flight planning software systems with integrated web-based CrewBriefing services worldwide to private and commercial business aircraft operators as well as military/utility operators.

AVIIT

AviIT has been providing high quality software and services to the aviation sector since 2004.

They blend experience with an technical capability and commitment to excellence to create a range of solutions that address requirements within the sector.

AVIOVISION

AvioVision brings operational solutions to mission-critical industries, such as aviation.

Their EFB Software, the AVIOBOOK®, is intuitive, smart and integrated with customers’ legacy systems.

BOEING DEFENSE, SPACE & SECURITY

Boeing Defense, Space & Security is one of the world’s largest defense, space and security businesses specializing in innovative and capabilities-driven customer solutions, and the world’s largest and most versatile manufacturer of military aircraft.

NAVAERO

navAero, Inc.develops and commercializes electronic flight bag products with FAA & EASA STC installations on the following aircraft series: Airbus A300/310, A318/319/320/321, A330, A340, B727, B737, B747, B757, B767, MD82/83/87, ERJ-135, E-170, BAe-146 / AvroRJ70/85/100, CL601/604, DHC-8-402.

NAVTECH, INC.

ETS AVIATION

ETS Aviation has specialized in fuel‐efficiency programs and emissions data management since 2009. The firm created Aviation FuelSaver™ software and consultancy program having launched a software and consultancy solution, Aviation Footprinter™, for managing EU ETS (Emissions Trading Scheme) requirements.

Navtech, Inc. provides flight operations solutions including aeronautical and other charts, with products that can be configured as part of an EFB.

OSYS

OSyS VISIUMFUEL™ provides actionable information to improve an airlines fuel management program.

PRINT.UK.COM

Airlines, Aircraft, Operators and OEMs and infrastructure managers in the news ACM AIR CHARTER

ACM AIR CHARTER is an intercontinental business jet operator of ultra long range business jets conducting commercial flights as well as flights on management basis.

GREENWICH AEROGROUP

Established in 1992 PRINT.UK.COM has become recognised as an innovator in traditional and digital print technologies with a powerful problem solving attitude.

IFS

T&A SYSTEME implements IT infrastructure projects and IT services using established standard technologies of leading providers.

MICROSOFT

Thales’s history goes back well over a century.

Built slowly and with careful planning, the Group boasts remarkable cohesion and strength, and has often proven its ability to adapt its structures to prevailing conditions.

Bangkok Airways operates scheduled services to destinations in Thailand, Cambodia, China, Hong Kong, Laos, Maldives, Burma, India and Singapore. Its main base is Suvarnabhumi Airport, Bangkok.

ULTRAMAIN SYSTEMS, INC.

BRITISH AIRWAYS

Greenwich AeroGroup, Inc., owns and operates providers of general, commercial, government and military aviation services.

IFS – International Flight Support is a supplier of iPad and Windows 7/8 based EFB Platform solutions aimed exclusively at the aviation industry.

Founded in 1975, Microsoft (Nasdaq ‘MSFT’) creates software, services and solutions that help people and businesses realize their full potential. Microsoft has operated in EMEA (Europe, Middle East and Africa) since 1982.

T&A SYSTEME

THALES

Ultramain Systems, Inc.’s flagship product, ULTRAMAIN®, is a maintenance and logistics solution. Their new product, efbTechLogs™, replaces paper flight logs.

AIRNORTH

Airnorth is now the major aviation operator in Northern Australia, operating over 185 scheduled departures weekly, servicing 16 destinations for in excess of 300,000 passengers annually.

BANGKOK AIRWAYS

British Airways is the flag carrier airline of the United Kingdom and its largest airline based on fleet size, international flights and international destinations.

CHINA EASTERN AIRLINES

China Eastern Airlines is China’s second-largest carrier by passenger numbers. The backbone of the fleet is the A320 series, which are primarily used for domestic flights; and other Airbus and Boeing aircraft are used..

ELLINAIR

The Greek budget airline Ellinair operates a weekly flight to and from Odesa and Thessaloniki in Northern Greece for 96 passengers in a BAe RJ-85 aircraft.

HELVETIC AIRWAYS

Helvetic Airways flies its Airbus A319 and Fokker 100 fleet to destinations to which there had previously been no non-stop services from either Zurich or Bern-Belp.

HELIVIA AERO TAXI

Helivia Aero Taxi, S.A. is a Greenwich AeroGroup company.

KALITTA AIR

Kalitta Air, LLC is an American cargo airline offering scheduled and ad-hoc cargo services, using B747 freighter equipment.

NOLINOR AVIATION

A Canadian Charter and Cargo airline operating Boeing 737-200 and Convair 580 aircraft.

OPENSKIES

OpenSkies is a premium transatlantic airline that offers superior service, competitive fares and exceptional value from Paris Orly to New York Newark and JFK for just over 100 passengers per flight.

SKY REGIONAL AIRLINES

Sky Regional is a Canadian regional carrier operating services on behalf of Air Canada Express with Bombardier Q400 and Embraer E175s.

TRANSASIA AIRWAYS

TransAsia Airways has developed into a major regional player, focusing on intra-Asia, crossStrait and domestic flights with A330s, A320s, A321s and ATR72s.

VANILLA AIRLINES

Vanilla Air Inc. is a low-cost airline in Japan wholly owned by All Nippon Airways which took delivery of its first A320 aircraft in November 2013.

VIRGIN AUSTRALIA

Virgin Australia Airlines, formerly Virgin Blue Airlines, is Australia’s second-largest airline and operates B737-700 & 800, A330-200, B777-300ER and Embraer E-190AR.

VIRGIN GALACTIC

Virgin Galactic is an American-based, Britishowned commercial spaceflight company which plans to provide suborbital spaceflights to space tourists.

WIDERØE

Widerøe’s Flyveselskap AS, trading as Widerøe, operates 42 Bombardier Dash 8 aircraft, on domestic and international routes for over 2.8 million passengers yearly.

CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

14 | CASE STUDY: THOMAS COOK | AIRCRAFT IT OPERATIONS | MARCH/APRIL 2014

Electronic Techlog (ETL): A well-managed improvement Based on his experience, Stuart Deathridge, Engineering Projects Manager at Thomas Cook Airlines shares some thoughts on a new electronic techlog (ETL) operational implementation and benefits

MARCH/APRIL 2014 | AIRCRAFT IT OPERATIONS | CASE STUDY: THOMAS COOK | 15

T

HE ELECTRONIC TECH log (ETL) is a relatively recent phenomenon in historic terms having really only emerged in 2004 when Data Systems and Solutions (DS&S) now Optimized Systems and Solutions (OSyS) commenced development of an electronic techlog (ETL).

Of course, in IT development time, 2004 is like the Stone Age; but let’s stick to historical time and move forward just one year to 2005 when MyTravel Airways (now part of Thomas Cook Group plc. see below) commenced trial of an ETL solution. This was certainly a success as in 2006 it resulted in the first CAA approval of a paperless techlog. Following the 2008 merger of Thomas Cook and MyTravel, which brought the two groups’ airlines together under the Thomas Cook Airlines brand, it was this new entity that, in 2010, rolled out the ETL solution across the entire fleet.

Today, with an ever growing need to maintain detailed and accessible records of every stage, step and incident in an aircraft’s life, anything that can contribute positively to that requirement will be of value and, in that context, the ETL now stands alongside the EFB (electronic flight bag) as part of the integrated systems architecture that is a modern commercial aircraft. And the ETL architecture has to sit within that overall architecture.

“…a key component in any ETL introduction will be the training of users as part of creating that end user buyin on which long term success will depend.” everybody knows what their part will be and so that the implementation is predictable and managed to create least disruption to the normal flow of business.

But, get this right and a number of benefits will flow from the new system. For the future you can expect a timely reception of aircraft data, no more need to wait until logs have been completed and handed over or uploaded. And a timely reception of data means that identified tasks and repairs will be planned and executed more quickly to give less costly aircraft on ground (AOG) delays. Not only will the data be timely but it will also be more accurate which improves the quality of the resulting records (very important all-round) but can also contribute to cost savings with more reliable data supporting less need for ‘contingency’ overordering of parts and consumables. Again, putting that into context, the data will be more usable for multiple uses such as a better understanding of fuel usage for ETS (Emissions Trading Scheme) purposes, invoice reconciliation etc.

SELECTION

Fig 1: An ETL system architecture

CONSIDERATIONS AND BENEFITS

However, as with any software implementation, there are a few things that have to be considered when introducing an ETL application.

First of all is the architecture which will need not only to fit with the wider system’s architecture but also will need to be able to accommodate current hardware and software as well as any that might be introduced in the foreseeable future. The hardware and operating system themselves also need to be considered for their compatibility, scalability and ease of use by the pilots and engineers who have to handle them – too many good ideas have failed through the hardware and operating system making life more difficult for users. It’s a similar story with process and procedures which must add value for users and, again, work with all of the other internal and external priorities and constraints that govern modern aircraft operations.

Continuing this user-led theme, a key component in any ETL introduction will be the training of users as part of creating that end user buy-in on which long term success will depend. It will also be important to plan both the development program and the change control process so that

The next stage is to select the various components of the new system starting with the hardware – the class of host device to be used. The first choice will be to use the existing EFB architecture, if that exists, and that can offer a lot of benefits, not least getting best use from hardware and architecture that is already in place. But if the ETL is to be stand-alone, then the choice will be much as with EFBs, i.e. between laptops and tablets.

Given the working expectations of the equipment, quite a few users opt for ruggedized models of whatever they choose.

With the hardware, it will be necessary to select an operating system although this will often be a part of the overall system chosen. And finally, there has to be a telecoms service provider selected to link the ETL to the external systems that will use the data it collects. Several considerations will need to be taken into account. How well will the ETL be able to communicate with the wider systems that use its data? Is in-country home coverage and performance good and, given that aircraft tend to spend a lot of time away from their home country, how good are the roaming partners and availability away from home? Finally, how good is the backup and support for telecoms should they go wrong?

PROCESS AND PROCEDURES

Whatever new system, architecture and components are chosen, the new system will have to operate within the current business and might well impact on processes and procedures. Sometimes, current processes and procedures will need to be modified to accommodate the new system and sometimes the new system will generate information and opportunities not previously available and that, with a few changes to processes and procedures, can add significant value to the operation.

Experience suggests that you should spend as much time on this as you can. Most procedures only need wording change but there might need to be new ones to cover the control and development of the system. While the regulatory requirements don’t change, the methodology to support and

meet those requirements will change with the new methods of collecting, collating and delivering data.

Also, any new installation on an aircraft will need regulatory approval, certainly for the new system in any particular airline and usually separately for each type of aircraft fitted. Good advice is to engage with your regulator early. We found that even though the ETL was introduced as direct replacement for the paper, mimicking all functionality of the old system, formal applications had to be made to the local regulatory office for software changes affecting functionality.

SOFTWARE UPGRADES AND ROLLOUT

Often the most stressful time in any implementation is the software ‘go-live’ and the roll-out of the new system across the fleet and business. This need not be the case if a few simple steps are taken. Speaking from experience, I’d say plan well ahead and remember that development, testing and deployment are all likely to take longer than first expected. In particular, and harking back to that user ‘buy-in’ that we mentioned earlier, make sure that thorough user acceptance testing is conducted and that note of any feedback is taken and acted on.

A good idea is to form a steering group to develop ideas, collate feedback and ideas from the testing process, define and identify goals and targets, and manage the transition by enforcing control and restraint, especially to avoid specification creep. The group should also take note of any lesson learnt. Rollout can take too long if you have a dispersed operation; a steering group brings focus and directional stability to the whole process.

One other piece of advice: investigate and develop software that is capable of being updated remotely. This will save a great deal of time and also help to support consistency across the system if all updates are conducted with one procedure.

PERCEIVED SHORTCOMINGS

There will be some issues with most installations and these can result from either equipment or software malfunction (less likely but don’t discount it) or lack of understanding on the part of users (more likely, especially if training has not been up to scratch – see above). Sometimes you’ll be told that ‘the ETL cannot establish a connection – it must be U/S!’ for which there can be a number of reasons in the telecoms or even in the use of the equipment by pilots and engineers. The important thing is to establish what is really wrong, and ensure that the user understands the problem and how he or she can prevent it recurring. With a complaint such as ‘The ETL takes longer than the paper log to complete’, it is usually in the early days that users still finding their way around the system can be frustrated but, again, properly checking what is happening and then ensuring that the user understands that will avoid anybody feeling that they are ‘on trial’ with the new system.

“A good idea is to form a steering group to develop ideas, collate feedback and ideas from the testing process, define and identify goals and targets, and manage the transition by enforcing control and restraint, especially to avoid specification creep.”

16 | CASE STUDY: THOMAS COOK | AIRCRAFT IT OPERATIONS | MARCH/APRIL 2014

The ETL has now been re-branded eTechLog and with its big Fat Finger Friendly buttons is a much faster device to use and indeed even just to boot up, which should result in shorter turnaround times being achievable on the line. We are now looking at when we can roll the Win 8.1 Touch App across the fleet, on the new devices — hopefully in Q2 2014. n

BENEFITS

Once the new system is fully installed, up and running and in daily use, the benefits will soon become obvious enough. We mentioned some before but it’s worth looking again at those and others that will flow from the new system: • The availability of near real time data; • Data handling errors will be reduced; • Less time will be spent on data transposition; • It will be possible to reduce the administrative head count; • More time can be spent on data analysis; • There will be graphical warning for OOP (out of phase) and deferred defect thresholds; • OOP’s control can reside with Maintrol; • No more ‘lost’ or late tech log pages; • Continued Maintrol visibility for remote operations.

2013/14 UPDATE

Since I gave this presentation in 2012 things have really moved along for ETL at Thomas Cook. The biggest change is that OSyS have passed the product on to Conduce Group to maintain and support. Conduce replaced the backend server infrastructure resulting in substantial speed and reliability improvements. We now have transmission success statistics of around 98%. (Previously we were at 92%) Conduce also provided a new website which gives us a Google map view of where the ETL’s are around the world.

STUART DEATHRIDGE

MANAGER, PROJECTS, THOMAS COOK AIRLINES Stuart joined Thomas Cook in 2000 as a Technical Liaison Engineer and has held a variety of positions. He currently manages Engineering Projects with a portfolio of responsibilities including entry into service of fleet aircraft, new aircraft systems specification, aircraft return off lease preparation, interior refurbishment, airline / engineering CNS ATM evaluation, strategy and policy.

Stuart also manages development, implementation and certification of aircraft information management initiatives including an Electronic Technical Log System.

All in all, as with any system upgrade or, in this case, complete transformation, the changes cannot be achieved without effort and they will certainly engage a significant number of people in the critical phases of development and implementation. However, also as with any system upgrade, the outcome will not only be the better operation of a critical system (in this case the tech log, critical for maintenance, efficient operation and safety) but also the improvement of the operation and the revelation of information and opportunities which, if properly leveraged, can add real value to the efficiency and cost of the operation.

CONCLUSIONS

An ETL application presents a major shift in attitude towards the handling of log data which means that you and your regulator will be embarking into new territory; so it pays to work closely together from the very beginning. Time and effort invested in training and procedural changes will pay off with a smoother uptake and less snags during implementation and rollout.

On a wider scale, the advent of EFB’s and the paperless flight deck will make future changes and introductions easier for TCX (Thomas Cook Airlines) and any other operator and, although it took a while to gain acceptance, we wouldn’t try taking it off our line engineers now! In short, we’ve only just begun to realise the potential of the ETL. FOOTNOTE

This article is based on a presentation delivered by Stuart Deathridge to the ‘6th Annual Flight Operations Conference’ in London, December 2012.

THE THOMAS COOK GROUP

The Thomas Cook Group is an international leisure travel group and tour operator that was founded in 1841 and, today, has operations in 22 countries. Group sales are currently running at £9.8 billion per annum and the group serves 23.6 million customers. Airlines in the group include Condor – Frankfurt & Berlin; Thomas Cook Airlines – Belgium; Thomas Cook Airlines – Scandinavia; and Thomas Cook Airlines – UK.

The current ETL in use with the fleet works on Windows XP Panasonic ToughBook’s – some of which are now nine years old and have given remarkable service in the demanding line environment. This year Panasonic launched the ToughPad FZ-G1 and in October Microsoft released the all new Windows 8.1 operating system. Conduce immediately put together a development team to produce a Tablet Touch application to realise all the advantages of the ToughPad, along with the new User Interface for Win 8.1

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AIRLINE & AEROSPACE MRO & OPERATIONS IT CONFERENCE 18th & 19 March 2014 - Hyatt Regency Miami Hotel, Miami, FL, AMERICAS The World’s Leading Aviation Conference for MRO/ M&E & Flight Operations Solutions returns to Miami in 2014 bigger and better

Vendors Exhibiting Their Software Include:

“A great way to meet other operators as well as vendors and to hear about the latest technology”, Air Canada Jazz Lead Sponsor:

Contact us through our website: http://www.aircraft-commerce.com/conferences/Miami2014/Home.asp Telephone: +44 1403 230 888 Email: Stephen@aircraft-commerce.com

18 | WHITE PAPER: IBM& AIRBUS | AIRCRAFT IT OPERATIONS | MARCH/APRIL 2014

Big data management for optimized fuel efficiency Nishant Balakrishnan Senior Managing Consultant – Travel &Transportation, IBM Global Business Services at IBM and Nico Metzger Marketing Manager, Airbus Services and Customer Support at Airbus explain big data management for optimized fuel efficiency

MARCH/APRIL 2014 | AIRCRAFT IT OPERATIONS | WHITE PAPER: IBM & AIRBUS | 19

CURRENT AIRLINE FUEL SAVING POTENTIAL

“However, it is very clear that fuel is one of the largest cost factors. Airlines today spend between an estimated 30 percent and up to 50 percent of their operational expenses on fuel. This was not always the case.”

T

HE AIRLINE INDUSTRY today faces a number of challenges that demand innovation in a range of operating areas. The market, if not hostile, is certainly not an area for operating an airline in anything but the most efficient and effective manner.

Reduced demand, high oil prices, climate change initiatives, fierce competition and a heightened risk of passenger compensation claims have combined to create the conditions for a very challenging environment. At the same time, the industry has to focus on improvements for which ‘getting it right’ will more or less be taken for granted, while failure can result in loss of business and reputational damage.

Airbus and IBM are working together to transform Airbus’ fleet solution offerings, which will provide airlines and operators with advanced IT services for maintenance, engineering and flight operations.

These fleet service offerings will enhance operational efficiencies, help airlines to manage their aircraft more effectively and improve customer service by smarter use of ‘big-data’.

Fuel efficiency has been identified very early as one of the key areas where the optimized management of big data can bring large benefits for airlines. This is why ‘Smarter Fleet for Fuel Efficiency’ is one of the very first fields for application of this process from Airbus.

of the largest cost factors. Airlines today spend between an estimated 30 percent and up to 50 percent of their operational expenses on fuel. This was not always the case.

If we look a bit further back into the past we see that for a very long time the costs for fuel were not of predominant importance for airlines. In fact, up until ten years ago the price for a barrel of oil had never exceeded $40. From the early 2000s onwards, the price of oil started to rise inexorably and has now passed the mark of $100 per barrel.

The common wisdom might well tell us that ‘no one believes forecasts, but everyone wants to hear them’: nevertheless, it is unlikely that the price of oil will ever again come down to where it was ten years ago. On the contrary, one can conclude that the age of cheap oil is over and that the fuel cost pressure on airlines will continue and possibly increase.

In light of the relentless and continuous increase in oil price between 2005 and 2010, initiatives have already been put in place to help airlines reduce their fuel burn.

The fundamentals of these initiatives have been the optimization of existing processes and procedures.

For flight operations this includes notably the optimization of flight profiles in order to fly the most efficient routing at the most efficient speeds and altitudes, and further operational procedures such as reduced utilization of the Auxiliary Power Unit (APU) or one-engine taxi procedures on the apron.

In aircraft maintenance the attention has been turned to preserving, restoring and further optimizing the aerodynamic characteristics of the structure, and the consequent removal of needless weight from the aircraft.

A further step has been taken with the exploitation of historical data from several sources to improve operations. A large number of suppliers on the market today provide IT systems that allow, for example, a detailed post-flight analysis to retroactively detect fuel overconsumption or that help to determine the most efficient cost index for a planned mission.

All of the mentioned initiatives and techniques have already proven to be helpful. Airbus believes that overall fuel consumption could be reduced by as much as eight percent, if the full panel of measures is efficiently utilized and fully synchronized.

(iv) The help to real-time decision making and reacting to operational incidents.

By breaking down the general concept of the big data management platform to the requirements of an advanced fuel efficiency management system, some key elements come into the picture. These are indispensable for building a solid foundation as well as for significantly increasing the potential for fuel savings.

AIRCRAFT RAW DATA

The very foundation of any efficient data management system is undistorted and unbiased raw data and an unlimited, unconstrained access to it. What is of particular importance to an airline could be the use of QAR/DAR (Quick Access Recorder/Data Access Register) raw data, if possible without a pre-treatment through a Flight Data Monitoring (FDM) system.

BIG DATA

FUTURE AIRLINE FUEL SAVING POTENTIAL: STEP CHANGE REQUIRED

THE AGE OF CHEAP OIL IS OVER

It is an ever-present fact of business life that costs for airlines and aircraft operators continue to rise on several fronts. However, it is very clear that fuel is one

Getting the math right In the light of ever increasing oil prices one should not forget the high value money savings that can be generated through even small savings in fuel burn. A typical airline of some 50 aircraft, like the Average Airlines depicted left, requires some 600,000 tons of fuel each year and has to pay an annual fuel bill of almost $600million under current market conditions.

So if the airline’s fuel consumption could be reduced by only 2%, this would save an amount of some $11million.

That is equal to the amount that an airline has to pay to lease a single-aisle aircraft for several years!

It is becoming evident across several sectors, not only aviation, but also transportation in general or banking, insurance and the public sector, that data is comparable to a precious resource. And what is true for a natural resource such as crude oil also applies to raw data: it is not of great value if it is not refined and properly treated!

Therefore, one needs the appropriate techniques to unlock the full value and potential of real-time and historical data, which has been extremely difficult up until now.

The main challenges for an efficient, platform-based ‘big data’ management can be found in four different areas, as depicted below: (i) The efficient gathering of large amounts of data from multiple sources; (ii) The deployment of appropriate techniques to extract the value from data; (iii) The cross-domain collaboration of several functional entities within the organization;

The term ‘big data’ is pervasive, and yet still the notion engenders confusion. Big data has been used to convey all sorts of concepts, including: huge quantities of data, social media analytics, next generation data management capabilities, real-time data, and much more. Whatever the label, airlines are starting to understand and explore how to process and analyse a vast array of information in new ways. In doing so, a small, but growing group of pioneers is achieving breakthrough business outcomes.

The challenge arising from big data is not simply the volume of data, as the name might suggest. Volume, though, does play a major role, especially when one considers that much of this is historic data that cannot be accessed through classic queries because it is simply too large. The challenges are multi-layered.

Having said that, fuel related data generated could be large volume once FDM, ACMS (Aircraft Condition Monitoring System) and FCPC (Flight Control Primary Computer) are considered. Traditionally, airlines have been storing FDM or ACMS data but seldom are they used to their full potential especially in co-relationship with each other. Also the velocity at which new data is produced and needs to be processed can pose issues for conventional techniques of data reception and

20 | WHITE PAPER: IBM & AIRBUS | AIRCRAFT IT OPERATIONS | MARCH/APRIL 2014

“Also the velocity at which new data is produced and needs to be processed can pose issues for conventional techniques of data reception and treatment. Half of in-flight data is generated by engines in a six hour flight…”

NICO METZGER

© Airbus S.AS 2013. Photo by P. Masclet

treatment. Half of in-flight data is generated by engines in a six hour flight not to mention about the in-flight and on-ground/maintenance data generated by new generation aircraft. The airlines would need to adapt to new techniques to manage and make the most of these data. An advanced data management system, such as one required for fuel efficiency management, needs data from numerous sources and must be equipped to deal with a large variety of data, which comes from sources like the maintenance information system (MIS), flight planning, crew scheduling, in-flight, historical or other external sources such as weather, ATC (Air Traffic Control) and seasonal variations, to cite but a few.

The data coming from these sources can range from being highly structured, like application data,to highly unstructured, such as textual data.

Additionally, the accuracy of data must be assured. It is self-evident that a decision can only be as good as the information on which it is based. The source and information need to be trustworthy so that operations can confidently make data driven decisions that rely on more than judgement alone. Leading airlines need to use ‘smarter’ technologies to harness big data to define fuel management strategy along with other departments such as maintenance, commercial, customer loyalty, in an effort to make more holistic and cost-‘wise’ decisions.

This would lead to further opportunities that may, as yet, be difficult to comprehend or anticipate today.

ASSISTANCE WITH REAL TIME DECISION MAKING

As previously mentioned on the current potential for fuel savings, several products for the post factor analysis

based on sophisticated analysis of historical data exist.

Gaining a sound understanding of what has happened in the past is essential for future analysis.

A large and yet untapped potential to increase fuel saving performance lies in real-time optimization. In practical terms this means the immediate detection of operational events and incidents, identifying a smaller or larger panel of potential solutions and then implementing one of them based on certain decision criteria and the subsequent communication within the organization.

HOW TO MAKE THE STEP CHANGE

As ever increasing oil prices have become the norm, a variety of measures and techniques has been successfully implemented. A game changer is required to further improve the fuel saving potential and cost for the airlines. This can be realized through the combination of a direct access to aircraft data and forward-looking IT technologies with efficient ‘big data’ management and real time optimization. n

AIRBUS

Airbus is the world’s leading aircraft manufacturer of passenger airliners, ranging in capacity from 100 to more than 500 seats. Airbus champions innovative technologies and offers some of the world’s most fuel efficient and quiet aircraft. Airbus has sold over 13,600 aircraft to more than 360 customers worldwide.

Of these, more than 8,100 aircraft have been delivered.

Airbus has design and manufacturing facilities in France, Germany, the UK, and Spain, and subsidiaries in the US, China, Japan and in the Middle East. In addition, Airbus provides a worldwide network of customer support, training and spares centres.

IBM

International Business Machines Corporation (IBM) is an information technology (IT) company operating in five segments: Global Technology Services (GTS), Global Business Services (GBS), Software, Systems and Technology and Global Financing. GTS primarily provides IT infrastructure services and business process services. GBS provides professional services and application management services. Software consists primarily of middleware and operating systems software. Systems and Technology provides clients with business solutions requiring advanced computing power and storage capabilities. Global Financing invests in financing assets, leverages with debt and manages the associated risks.

MARKETING MANAGER, AIRBUS SERVICES AND CUSTOMER SUPPORT Nico holds a degree in aeronautical engineering and studied at Berlin Institute of Technology (TUB) and Toulouse French Civil Aviation University (ENAC). His career started in 2009 as an Analyst in the Market Research and Forecasts department of Airbus Strategy, on airline fleet and network forecasting for Global Market Forecast (GMF). In his current position he is in charge of commercial activities for Airbus’ Services and e-Solutions for Maintenance & Engineering as well as for Smarter Fleet, Airbus and IBM.

NISHANT BALAKRISHNAN

BUSINESS DEVELOPMENT: AIRBUS SMARTER FLEET SOLUTION (AIRBUS-IBM JIA) SENIOR MANAGING CONSULTANT & SME GLOBAL CENTER OF COMPETENCE – TRAVEL &TRANSPORTATION, IBM GLOBAL BUSINESS SERVICES Nishant is an aviation industry consultant with focus on flight operations and maintenance & engineering. He has been involved in strategy consulting engagement for several airlines during seven years in IBM and has experience in maintaining aircraft and managing medium sized fleets. Nishant holds a degree in mechanical engineering, specialization in aeronautical engineering (air frames and engine) and business management. In his current role, he is responsible for business development of Airbus Smarter Fleet solution powered by IBM technology.

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MARCH/APRIL 2014 | AIRCRAFT IT OPERATIONS | SAUNDERS’ – CONDUCE CONSULTING | 21

The World according to IT

...and me!

Predictions for 2014 – Identity as a Mega Trend

Just as the leftover Christmas fare was starting to look (and smell) decidedly dodgy in my fridge, the concept of casting out the old and bringing in the new inspired me to consider some technology predictions for the new year. One topic that really stands out for me as a mega trend that is going to affect us all is ‘Identity’. Paul Saunders

I

N DECEMBER, WE witnessed “one of [the] most sophisticated data thefts ever” when thieves stole the identities of 70 million customers of U.S. retail giant Target. In January, Target indicated that its critical Christmas sales had been negatively impacted by the breach. IdentityBreach.com lists 3,525 identity breach news items over the past five years with the Heartland Payment Systems’ 130 million credit card thefts topping the list. The 2013 ‘Identity Thief’ crime comedy film starring Jason Bateman and Melissa McCarthy aside, the risks and impacts to individuals, corporations and governments (Ed Snowden and the NSA) is no laughing matter.

At home, our tastes, our purchases, our opinions, the places we go, the people we meet, our sights and sounds are all documented online to some extent. I’m assuming dear reader that if you’re reading this then that statement applies to you as much as to anybody. It isn’t beyond the wit of man to expose the digital footprints of the people around us. With social media and consumer technology creeping into the work place and even the cockpit, the lines

are blurring between what elements of your personal data belongs at home and which belongs at work.

How many readers have separate Apple or Google accounts for work and for home devices? How many of you bring your own devices (BYOD) to work? How many readers use the same Skype or Windows Live account at work and at home? How many make online purchases or stream their favourite media on work devices? If you add into the mix the complex web of information management integration, social CRM and collaboration tools, then you are starting to get a picture of the scale of your digital footprint and how difficult it becomes to separate business from pleasure. Gone are the days of your employer simply tracking basic personal details to control your access to network resources and to ensure you get paid on time. Progressive employers are seeking the same personal access as advertisers in order to best serve your digital requirements. This might be to drive rostering, deliver smart context to your information requests, and to track your activities without you having to duplicate that data into forms and databases (think

expense claims, time sheets, etc.).

The identity mega trend I highlighted involves two strands. One is to allow the simple capture and utilisation of that user identity data by an interested employer. The regulators are already taking a keen interest in this topic with some on-board connectivity technologies being held back through fear of the security implications… a couple of examples being the segregation of networks on board aircraft and allowing crew devices to talk to each other. The other is associated with an individual’s control over their online data and the ability of businesses to protect their customers’ data from those with malicious intent.

Like Target, businesses that cannot protect customer data will lose sales and see customers migrate to competitors. With the realisation that it is likely that some systems are not as secure as people think, I believe that in 2014 identity data will be treated as carefully as – or even more carefully than – money. Or, at least, that’s how I see it. n

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Why not get involved with the debate? Send your comments or questions to Paul by clicking here. The most interesting comments will be published in the next eJournal.

22 | WEBINARS | AIRCRAFT IT OPERATIONS | MARCH/APRIL 2014

Upcoming Live Software Demonstration Webinar at www.aircraftit.com this March 2014

March 2014 will bring further tremendous opportunities for readers to attend programs covering aviation data management, how to use it and what it can add to your system; plus paperless solutions that leverage the latest mobile technology to improve systems and utilisation. If you need to know more about either topic, you’ll save a great deal of time and gain a lot of what you’ll need to know to inform a good decision by simply attending these informative webinars.

Sign up to free live online software demonstrations for a perfect introduction to the world’s leading Flight Operations Software vendors and to learn how they can assist and add value to your operations.

And remember that if you miss a webinar or are reading this after the live webinar has run, you can still access all of the benefits through a recording of the event – go to: www.aircraftit.com/Operations/Webinars/Past.aspx for how to do that.

Managing Airport Database with customized engine failure procedure Webinar (including NOTAM watch, Obstacles, EFP/ESOID) n SESSION 1: 20th March 2014 – 07:00 GMT/UTC n SESSION 2: 20th March 2014 – 15:00 GMT/UTC n DURATION: 1 hour plus Q&A.

REGISTER TO ATTEND this Webinar and join ACFT PERFO for a live demonstration of how to design an engine failure procedure using their hugely popular and unique ADMS (Aviation Data Management Suite) Software Solution.

The Webinar will take you on an online tour of the key ADMS modules: Airport Database, NOTAMS, Obstacles.

You will see how ADMS uses state-of-the-art tools to optimize engine out routes, guaranteeing the highest safety standards, higher payloads and savings by reducing engine stress. You’ll also see how the database is compliant with all existing formats (including all manufacturers’ EFB and performance software) and can be adapted to meet any specific demand.

• Improve fuel purchasing effectiveness by the generation of accurate future fuel forecasts.

• Identification of the possible unintended consequences of making fuel management decisions.

Ultramain live eTechLog (Mobile/EFB), and eCabin software demonstration and Masterclass Webinar n SESSION 1: 27th March 2014 – 07:00 GMT/UTC n SESSION 2: 27th March 2014 – 15:00 GMT/UTC n DURATION: 1 hour plus Q&A.

Virgin Galactic use the Ultramain efbTechLogs™ Solution

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REGISTER TO ATTEND this Webinar and join Ultramain Systems for a live software demonstration of their latest paperless solutions, featuring efbTechLogs™, Mobile Mechanic™, and Mobile Inventory™. During the Webinar, you will see how ULTRAMAIN software used by major airlines and MROs fully replaces paper technical logs, task cards and other forms.

ULTRAMAIN experts will discuss how their solutions can help eliminate the hassles and inaccuracies of your current system. They will show you how ULTRAMAIN can help reduce costs, increase profitability, and transform

Photo © Viring Atlanctic

your organization into a fully paperless operation.

Additionally, they will address the many benefits the software offers, including assisted electronic cockpit and cabin fault reporting, electronic sign-offs, immediate maintenance action recording, and much more.

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MARCH/APRIL 2014 | AIRCRAFT IT OPERATIONS | 23 CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

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EFB is a complex challenge – we will make it quite easier for you

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is our well known EFB solution fitting all the needs a large fleet implies.

EFB Cloud • is for small and medium-sized airlines • runs on iOS (iPad) and Windows 8 devices • uses the entire ground IT infrastructure of • is hosted in the high-available private cloud of Logipad’s vendor T&A SYSTEME EFB Cloud is more than just another cockpit device – test it on iPad or Windows 8 device:

www.efbcloud.aero

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Am Walzwerk 1 • 45527 Hattingen • phone +49 2324 9258 0 • fax +49 2324 9258 433 • info@logipad.aero • www.logipad.aero

24 | AIRCRAFT IT MRO | MARCH/APRIL 2014 CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

What’s in your next issue of Aircraft IT Operations?

Look out for your next issue of Aircraft IT eJournal with more great articles on topics you won’t want to miss contributed by people who know your world.

Aircraft IT Operations Volume 3 Issue 2 Due out: April 2014 In our next issue we’ll be addressing several key topics of the day. This will be an eclectic issue ranging across Operations Control Centre (OCC) and Hub Control Centre (HCC) to IT integration, connected aircraft and fuel costs. .

• Case Study: OCC and HCC upgrades at Aeroflot • • Case Study: IT integration • • White Paper: Connected Aircraft • • White Paper: Fuel Cost Optimization • Look out in April for your next Aircraft IT Operations – bringing knowledge to your desktop.

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ht2014Log Vendor FLig MARCH/APRIL | AIRCRAFT IT OPERATIONS | VENDOR FLIGHT LOG | 25

An insight into ETS Aviation’s beliefs and good reputation David Carlisle, founder and CEO, ETS Aviation Ltd

ns of Training Director and Director of David was a pilot/manager until about five years ago and held positio Europe he led political, technical and Flight Operations. In his role as Director of External Affairs at NetJets fractional aviation business in Europe. He was regulatory projects that influenced the growth and stature of the as a pilot and as a manager how management on the board of the EBBA and BBGA and experienced first-hand, terms of safety, regulation and operational of complex operational data can be decisive for an operator, in g high quality complex software systems that efficiency. In 2009 he founded ETS Aviation with the goal of creatin tancy services for a low cost rental package. reflected the ‘wish list’ of the target users, combined with consul

AIRCRAFTIT: Your name, your job title and the name of the business?

DAVID CARLISLE: David Carlisle, founder and CEO, ETS Aviation Ltd. AIRCRAFTIT: How did ETS Aviation get started?

DC: Two things triggered the start of the company five years ago. First, I had seen in the aviation companies I had worked for just what transformational impact smart software can have on their operations. Second, I believed it could be done at a lower cost than seemed to be the norm in the industry. So I was on a mission to provide a highvalue, low-cost ‘software plus consultancy’ model for the aviation business. I wanted to be the first to really make it happen. With the arrival of carbon accounting in Europe, I saw the perfect opportunity to put my ideas into action, and create a tool that would manage the entire carbon data collection, analysis and reporting function so that operators could meet their new obligations at the click of a mouse. And that’s where Aviation FootprinterTM came from. We followed this with Fuel Saving software and support services, via our Aviation FuelSaverTM program. The rest is history with over 130 customers worldwide.

AIRCRAFTIT: What is the guiding business principle that drives ETS Aviation?

DC: To develop smart products that lead the way, and to deliver a service that exceeds our customers’ expectations.

I believe, is to have reinvented the value principle.

Our products are smart, high performance tools that provide extraordinary value for money. Similarly, our consultancy services offer amazing expertise, all available at a very low cost.

AIRCRAFTIT: What is the attraction of aircraft operations related Software and Hardware?

DC: I wanted to create software solutions for the operations team that had the same effect as the autopilot in a cockpit environment. The autopilot helps the pilot keep a high level of situational awareness by managing a very labor-intensive task.

Our software does the same. It enables management teams to focus on improving efficiency, safety and cost rather than spending endless hours processing and analyzing streams of data. If you look at our interfaces, they are a little bit like autopilots.

AIRCRAFTIT: What have been ETS Aviation’s disappointments and what have you learned from them?

DC: I am always disappointed at how slow airlines are to react to a cost-saving opportunity. We sponsored a survey that identified that fuel-saving was second only to safety in terms of priority.

But the majority of the airlines are still using DIY systems to track their fuel efficiency. It was hardly surprising that so many were disappointed with the results. What I have learned is to be persistent. We are getting the message out there via conferences, educational webinars and exhibitions. We keep improving what we offer, and fuel costs keep rising, so the business case gets stronger year by year.

AIRCRAFTIT: What has been ETS Aviation’s greatest business achievement to date, and why?

DC: I’m very proud of two of our achievements.

In less than two years, our software Aviation FuelSaverTM has become the market-leader in fuel efficiency and was recently selected by some of Europe’s largest air carriers and, equally as important, some of the smaller airlines. Our other achievement,

AIRCRAFTIT: In a sentence, how would you summarize what ETS Aviation does for aircraft Operations customers?

DC: Simplifies the analysis of complex operational data, and improves operational efficiency.

AIRCRAFTIT: What is new on ETS Aviation’s development horizon?

DC: We’ve just launched a new FuelSaverTM Pilot Interface with one of our UK customers. It’s a very cool addition to the system because for the first time, pilots are actively involved and can see their contribution to the fuel efficiency program. The handheld application appeals to their competitive nature, as well as being helpful in planning fuel uplifts and identifying immediate fuel efficiency opportunities. Next we are launching a completely new stand-alone product which can also be linked to Aviation FuelSaverTM or FootprinterTM that will generate really significant additional savings and cost efficiencies. It’s the result of a great deal of development work with one airline, but it has the potential to solve costly problems for all kinds of airlines, large and small.

AIRCRAFTIT: What do you want your customers to say about ETS Aviation?

DC: Agile, professional and focused on solving my problems. I love their user-friendly software and customer service. ETS Aviation provides sophisticated software supported by expert consultancy at low cost.

AIRCRAFTIT: David Carlisle, thank you for your time.

26 | WEBINARS | AIRCRAFT IT OPERATIONS | MARCH/APRIL 2014

Past Webinars: building a library of Aircraft Operations IT intelligence

Build your own Flight Operations Software Demo Webinar Library. Search through and sign up to view the convenient video recordings of all previous Live Flight Operations Software Demonstration and Masterclass Webinars at the following link: www.aircraftit.com/Operations/Webinars/Past.aspx This exceptional video library contains recordings of Live Software Demonstrations and Masterclasses from the following major IT Vendors: Arconics, Flightman, AIR SUPPORT, ETS Aviation, BYTRON, Smart4Aviation, Flight Focus, OSyS, FuelPlus, Flygprestanda, Evoke Systems, T&A Systeme, SITA, AvioVision, FLYHT, plus more. An outline of four recent Webinar Recordings can be seen below.

Mobile Fuel Efficiency (Pilot Interface) software demonstration and Data Masterclass Webinar

Thales end-to-end EFB Masterclass Webinar (an introduction to TopWings)

16th January 2014

30th January 2014

n SESSION OVERVIEW

n SESSION OVERVIEW

Sign up to view this Webinar recording and Join ETS Aviation for their 2014 Fuel Saving Webinar. During the recording you will see an as live demonstration of the groundbreaking Aviation FuelSaver Pilot Interface software solution which puts key live fuelefficiency data at the fingertips of all pilots, at any time, via their iPad / tablet devices and smart phones. You will see how providing the Pilots with key data improves the up-take of fuel efficiency initiatives for your operation and how this can optimize your fuel efficiency programme, leading to huge savings.

Sign up to view this Webinar recording an excellent chance to learn about TopWings速, the unique, ground-breaking Electronic Flight Bag (EFB) concept from industry giant Thales, providing airlines and operators with a total end-to-end, customized EFB solution from design to full support including software, hardware and services. During the Webinar, Thales experts walk you through the TopWings速 process designed to provide airlines and operators with a precisely customized EFB solution with continuous updates and permanent worldwide support.

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MARCH/APRIL 2014 | AIRCRAFT IT OPERATIONS | WEBINARS | 27

About the Live Software Demonstration Webinar Recordings

How it works.

Whether you missed them the first time around, need to refresh your understanding of available systems before making a key decision or if you are building a reference portfolio of relevant knowledge, these past webinar recordings will add vital market intelligence to your established professional skills. They’ll improve and sharpen your awareness of available solutions and add to your knowledge store. You’ll gain an overview of the major Flight Operations software systems on the market today, from the world’s leading IT Vendors, and all at a time and a place compatible with your busy schedule. Each demonstration lasts 1 hour, providing airlines and aircraft operators with the perfect introduction to each Flight Operations software solution demonstrated.

• Visit: http://www.aircraftit.com/Operations/Webinars/Past.aspx • Use the scroll option or view the details of the latest recorded sessions on the right and select a Webinar recording you would like to view.

• Next click ‘Register for Recording’ and enter your details.

• Once approved the video file will appear in your Member’s Area at the Aircraft IT website.

• You can then view the Webinar recording as many times as you wish, share it with your colleagues and retain it as part of your own market intelligence reference library.

SITA e-Aircraft, end-to-end Aircraft Connectivity Webinar (including demonstration of SITA’s Flight Monitor; iPad eFF; CrewTablet)

New Webinar Recording Search Engine Aircraft IT makes searching for past webinars a richer experience.

13th February 2014

n OVERVIEW n SESSION OVERVIEW Sign up to view this Webinar recording and join industry giant SITA for an introduction to their ground-breaking e-Aircraft, end-to-end connected aircraft solutions for flight and cabin operations; aircraft maintenance; on-board services and passengers all available additionally on a mobile / iPad platform. During the Webinar recording you will see an as live demonstration of SITA’s full e-Aircraft connectivity suite, including, as used by the Flight Crew and Dispatchers: SITA’s AIRCOM Server FlightMonitor and SITA’s e-Aircraft Services iPad Applications (including : Electronic Flight Folder); and for cabin crew and on-board services: SITA’s CrewTablet and OnAir’s product portfolio which integrate with the cockpit applications.

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VIEW WEBINAR DETAILS

CLICK HERE TO VIEW THE WEBINAR RECORDING

Success comes at a price. Aircraft IT Webinars have proved popular for vendors and readers alike with more than 100 past webinars on leading aircraft IT solutions now available, and more to come. That’s the success. But with so many webinars to choose from, finding the ones that address any reader’s specific brief is becoming a challenge in itself. That’s the price.

So we’ve greatly enhanced your webinar search experience with the new ‘past webinar’ search facility. Whether it’s MRO or Operations, you can search by ‘Webinar Name’, by ‘Vendor’ or by ‘Category’– iPad/mobile or data analytics.

Finding the right information for you just got easier.

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SEARCH FOR WEBINARS

CLICK HERE TO SEE OUR ENHANCED WEBINAR SEARCH EXPERIENCE

28 | AIRLINE & AEROSPACE MRO AND OPERATOINS IT CONFERENCE | AIRCRAFT IT OPERATIONS | MARCH/APRIL 2014

VENDORS EXHIBITING THEIR SOLUTIONS AT MIAMI THIS YEAR INCLUDE

EVENT PREVIEW: Airline & Aerospace MRO and Operations IT Conference AMERICAS, MIAMI: 18th & 19th MARCH 2014

HYATT REGENCY MIAMI HOTEL, MIAMI, FL, USA

The world’s leading aviation IT conference for MRO/M&E and flight operations solutions returns to Miami in 2014 bigger and better!

A

IRCRAFT IT WOULD like to invite you to attend the World’s leading aviation IT conference dedicated to MRO/M&E and Flight Operations IT Solutions: the Airline & Aerospace MRO & Operations IT Conference — Americas

THIS 2014 CONFERENCE FEATURES

• New EFB & MRO/M&E IT Vendors Showcases • Over 40 Vendors exhibiting their latest software and hardware solutions • Dedicated Flight Operations and Maintenance IT tracks in the agenda inc: case studies and workshop sessions. Key topics: Tablet Strategy for Flight Deck, Hangar and Line Maintenance, Big Data, Aircraft Connectivity, iPad vs Windows EFB, ETL, Maintenance e-signatures, MRO Data Migration, Software Implementation best practice plus lots more.

WHY ATTEND AS A DELEGATE

“An excellent event. It was fantastic to meet with people who are at different points in a M&E selection, implementation and online process. So much knowledge in one spot.”

Transport Canada

The Airline & Aerospace MRO & Operations IT Conference — Americas, returns to Miami for 2014 bigger and better than before with: 40+ of the world’s leading IT vendors exhibiting their solutions; Listen to keynote presentations and case studies; and take part in interactive workshop sessions.

It is the only event in the world that provides airlines,

“Very good for networking and offers a broad prospective on the market.

Flawlessly organised.”

Boeing aircraft operators, MROs and OEMs with a one-stop shop to be able to review and demo the latest cutting edge technology, designed to streamline and increase aircraft maintenance and flight operations efficiency, as well as reduce costs dramatically. From the latest iPad/ Tablet solutions for the Flight Deck or Hangar to a complex maintenance management system.

THE CONFERENCE PROVIDES A NUMBER OF SUPERB OPPORTUNITIES

• A large exhibition area allows airlines, aircraft operators, OEMs and MROs the opportunity to try out the major software and hardware IT systems from 40+ the world’s leading vendors. See over the page for a full list of vendors exhibiting their solutions and learn more about the software and hardware you will see.

MARCH/APRIL 2014 | AIRCRAFT IT OPERATIONS | AIRLINE & AEROSPACE MRO AND OPERATOINS IT CONFERENCE | 29 CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

“Excellent. I found the conference to be very informative and relevant. The contacts we’ve made will likely prove very useful in improving the operations of US Airways.”

• A two day agenda of presentations, case studies and interactive workshops given by industry experts and the airline/MRO IT users themselves, discuss the latest trends and innovations in this rapidly developing sector of the industry. New for 2014! EFB and MRO/M&E Software vendor showcase.

• Network with your peers from other airlines and MROs from across the Americas region. Learn from their experiences, recommendations and exchange ideas. 350+ delegates will be in attendance.

LIVE SOFTWARE DEMONSTRATIONS

One of the key benefits of this event is that it allows airlines, aircraft operators, MROs and OEMs with an excellent chance to review and demo all the major software and hardware solutions in one place, in 2 days.

Extended refreshment breaks during the presentation programme allows lots of time to browse the exhibition area, and: • Try out all the major MRO/M&E and Flight Operations Software and Hardware solutions from the world’s leading vendors and see how they can benefit your company.

• Discuss with the vendors best practice and how to overcome any problems you may be having with your current systems.

• Try out all the latest upgrades and add-ons to compliment your current systems.

180mm Trim

Director Operations Engineering, US Airways MRO /M&E SOFTWARE YOU WILL BE ABLE TO DEMO INCLUDES

• Fully Integrated End-to-End MRO/M&E Solutions.

• Supply Chain Solutions Software.

• Digital Documentation Management Solutions/CMS. • MRO Solutions Linked to Enterprise Wide Software (ERP etc.).

• Full scanning Services for Paperless Solutions.

• iPad/Tablet Solutions for the Hangar and Line Maintenance

FLIGHT OPERATIONS SOFTWARE AND HARDWARE SOLUTIONS AVAILABLE TO DEMO INCLUDE

• iPad / Win 8/ Tablet solutions for the Flight Deck.

• EFB (Electronic Flight Bag).

• Flight Planning Solutions.

• Fuel Saving Solutions.

• ETL (Electronic Technical Log).

• Operations Cost Management.

• Optimising Weight & Balance Software.

FOR EVENT INFORMATION

AND REGISTER YOUR DELEGATE PLACE

CLICK HERE OR CALL +44 1403 230888 Email: stephen@aircraft-commerce.com

Our airplane knowledge is your training advantage.

The Boeing Pilot and Technician Outlook forecasts a demand for a million new personnel over the next 20 years. Boeing is helping the industry meet that demand through the unmatched expertise of our global team and a growing network of training campuses and industry partnerships. Innovative solutions for a new generation of pilots and maintenance technicians. That’s the Boeing Edge.

boeing.com/boeingedge/flightservices

30 | WHITE PAPER: AVIATION EXPERTS | AIRCRAFT IT OPERATIONS | MARCH/APRIL 2014

T

ODAY’S ORGANIZATIONS ARE, to an increasing extent, confronted with the challenge to keep their information technology up to date. The pace of business is rapidly increasing while congruently, it seems that IT systems that were state-of-the-art on one day are already out of date by the next morning.

The ever increasing speed of new technology developments thus leaves business leaders and IT specialists facing the question of whether to modernize legacy systems or to develop and introduce completely new systems. Weighing off the costs and benefits of both options can be rather challenging. In this paper you’ll discover the advantages and risks of both approaches and learn how several companies were able to considerably reduce costs and improve performance by overhauling their legacy applications.

BOTH SIDES OF THE BUSINESS CASE

Application Modernization

Marc Borkowsky, Business Analyst and Benjamin Walther, joint CEO, aviationexperts suggest overhauling legacy systems for the next generation of information technology

‘Never touch a running system’; it’s a statement that is well-established within IT departments. Yet, legacy systems entail considerable maintenance costs while lacking agility and adaptability. But today’s companies are often stretched to make the difficult comparison and assessment of the trade-offs of either recycling legacy systems to pave the way for state-ofthe-art software or, in contrast, modernizing current applications.

If done right, companies can realize substantial cost savings by following the example of the City of Fort Worth in the State of Texas, USA. By modernizing its legacy applications, the city is saving $850,000 of ongoing costs for these applications each year.

The Irish Life Group, Ireland‘s leading life and pensions company, may serve as another great example: it found that an 80% reduction in operating expenses could be achieved through an application modernization program. Productivity gains and improved agility of its systems for future innovations were an additional benefit.

The key question, of course, does not come out of the blue: the ever increasing speed of change in today’s business environment calls for adaptive, lean, and yet efficient IT applications that are customized to the functionality required for the respective industry. However, the reality in many companies provides for a very different picture. The portfolio of applications used today is in many cases outdated and lacks flexibility which, in turn, results in a hindering of operational efficiency. But today more than ever, companies need a strong basis for differentiation, responsiveness, and agility to win customers.

This naturally includes an up-to-date portfolio of applications that enables them to create even more value with what they have. Otherwise, there are many competitors gladly willing to overtake you and put them out of the picture.

MARCH/APRIL 2014 | AIRCRAFT IT OPERATIONS | WHITE PAPER: AVIATION EXPERTS | 31

“…the ever increasing speed of change in today’s business environment calls for adaptive, lean, and yet efficient IT applications that are customized to the functionality required for the respective industry. However, the reality in many companies provides for a very different picture.”

LEGACY APPLICATIONS ARE SO YESTERDAY

Yet, these legacy applications have been supporting a multitude of companies’ processes for years now, while providing insights and important information for employees. But the fact remains; they can hinder a company from exploiting its full potential due to their high complexity and integration. Another implied risk with legacy applications is that they are bound to hide processes or functions that are overlapping one another.

The term ‘lean’ certainly describes something else. Of course, one of the downsides you also need to keep in mind is that a large legacy portfolio is constantly demanding of extensive and thus costly maintenance efforts, amplifying its inefficiency. And we hardly need to mention that all of this may well be happening at the expense of innovation.

Legacy systems get old, too. In the case of information technology, it is the changing environment that makes applications and software become a legacy. Interfaces to neighboring applications and databases are out-ofdate and user interfaces do not correspond to today’s standards with regard to graphics and guidance. In addition, maintenance costs are further increased because extensive software testing is necessary even when only small extensions or functionalities are to be added.

GET THE MOST OUT OF EXISTING APPLICATION PORTFOLIOS AND PREPARE FOR FUTURE CHALLENGES

The challenging task now is to find the right strategy aiming at upgrading your existing application portfolio to meet future demands. When done in the right manner, costs can be reduced while simultaneously improving performance, reliability, and efficiency.

But why should one focus on the modernization of legacy applications instead of buying new software which

is currently state-of-the-art?

Fair enough. The aviation industry has always kept pace with if not pioneered technological developments. Hence, while legacy applications may not be state-of-the-art anymore, in many cases they comprise an inconceivable number of customized and perfectly tailored functions which have been developed over years. Replacing these applications with completely new systems may often be a trade-off between increasing usability and decreasing functionality.

In light of the above, we have created an approach in which replacing legacy, but well-proven and highly customized systems, is not the only option for achieving state-of-the-art performance. In fact, with regards to finance and processes, the modernization of applications is often found to be more efficient. Nevertheless, we believe that it is of crucial importance to choose a holistic approach considering the three core topics of each application modernization: usability, data integration and storage, and new functionality.

• USABILITY. Legacy systems often lack a state-ofthe-art user interface, resulting in complex and timeconsuming processes. Replacing these by choosing the latest graphic frameworks, leads to enormous improvements and savings.

• DATA INTEGRATION AND STORAGE. Since the availability of data has rapidly increased during the last few years, the integration and storage of information is an inevitable part of every application modernization. Thus, it is possible to further enhance and accelerate processes by providing the right information at the right time.

• NEW FUNCTIONALITY. Due to modern technologies, the opportunity to develop and implement new functionality is available. In addition, new architectural concepts allow a simplified approach for integrating improvements.

“…while legacy applications may not be state-of-the-art anymore, in many cases they comprise an inconceivable number of customized and perfectly tailored functions which have been developed over years.”

AVIATIONEXPERTS

THE DEVIL IS IN THE DETAIL

But how does an application modernization work?

Initially, the present legacy system and its applications need to be analyzed and assessed for functionality, efficiency, and adaptability. This evaluation serves as a basis for specifying the desired functions of the to-be-modernized application. Furthermore, additional interfaces with other (future) systems need to be allowed for. The next step is the actual design and modernization of the existing application, which is implemented by using a multitude of different techniques. Test automation, code cleaning, re-engineering, migration, and extraction of legacy functions to new systems are only some of these techniques. Ultimately, the modernized application is released and can continue its operation.

CREATING TRUE VALUE

To once more illustrate the possible benefits of a legacy system modernization: one of our recent projects included the modernization of an Operations Control System for a major European carrier. As a result, the carrier was confronted with considerably less expenses because the modernization incurred only 25% of the costs compared to the development of an entirely new system. Furthermore, a new development would only have included standard functions, missing all the priceless customized functions that have been added over the years.

REGAIN COMPETITIVE ADVANTAGE

So, you see, it might well be worth dusting off those legacy application portfolios; analyzing and assessing current portfolios in order to determine the best possible solution for current challenges, taking into account costs, efficiency, and adaptability. The outcome could be modern day speeds and efficiencies with all the functions that your particular business uses and a significant saving in costs. n

aviationexperts is an international technology and consulting company in the aviation industry. Since being founded in 2009 it advises more than 15 customers in 10 countries. With a team of almost 20 consultants at offices in Frankfurt and Abu Dhabi the company generated sustainable profits from annual revenues of more than 1million euros. The business analyzes and assesses current portfolios in order to advise the best possible solution for current challenges, taking into account costs, efficiency, and adaptability.

MARC BORKOWSKY

Marc Borkowsky is a Business Analyst at aviationexperts and works on projects with airline clients on topics such as fuel excellence, process optimization and legal compliance. Marc graduated with a Master’s degree in International Business & Law from the Management Center Innsbruck and holds a Bachelor’s degree in Management from the California International Business University in San Diego (USA).

BENJAMIN WALTHER

Benjamin Walther is one of the two CEOs of aviationexperts. As a recognized specialist for aviation IT and operations, he delivered projects to airlines and airports around the globe, specializing in the implementation and execution of long-term strategies. With his deep expertise, the international project delivery experience and leadership personality, Benjamin exemplifies aviationexperts’ commitment to change the client’s business. Benjamin graduated in Business Information Systems from University of Applied Sciences in Frankfurt.

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CLICK HERE TO LEAVE YOUR QUESTION

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CLICK HERE TO LEAVE YOUR FEEDBACK ABOUT THIS ARTICLE AND START OR JOIN A DISCUSSION

32 | TENDERS | AIRCRAFT IT OPERATIONS | MARCH/APRIL 2014

Operations Software Tender Upload

CLICK HERE TO VISIT THE ASG WEBSITE

Aircraft IT website Operations Software Tender Upload function puts your requirements in front of all the leading Flight Operations IT Vendors.

US PATENT 82131081

MOUNTS AND CRADLES DESIGNED FOR TODAY’S EFB

T

• iPAD • GALAXY • SURFACE • Tablet Power Supplies Available • • FAA PMA Approved • STC’s available for the following aircraft: A319/A320/A321, B737, B757, B767, B777, E145, E170, E190, L382 (C130)

MIAMI, FLORIDA, USA PH: +1-305-378-9786 W: WWW.ASGINC.NET E: SALES@ASGINC.NET

sales@asginc.net “COMMITTED TO KEEP YOU FLYING”

U S PAT E N T E D E F B M O U N T I N G S O L U T I O N

HE AIRCRAFT IT Tender Upload function allows Airlines and Aircraft Operators the opportunity to send their software requirements to 30+ of the world’s leading Flight Operations IT Vendors at the click of a mouse. It’s all of a piece with Aircraft IT’s mission to put readers in front of as many opportunities as possible to maximise their professional effectiveness; this time by linking to other professionals with a proven track record of matching complex requirements with effective solutions.

Whether you are looking for EFB software and hardware (Class I, II, III), iPad Solutions for the Flight Deck, Flight Planning Software, Fuel Saving Solutions, Crew Scheduling Software, this Tender upload feature will allow you to send your requirements to all the major IT Vendors at the same time... and it’s not rocket science! In fact, it couldn’t be easier.

HERE’S HOW IT WORKS:

• Visit the Tender Upload page at the Aircraft IT Operations Website by clicking here.

• Login below with your Aircraft IT Membership details. If you are not a member click on sign up and enter your details - it is free to join. If you are already logged in click on ‘Upload Tender’ below.

• Fill in the Tender Upload form and upload a PDF document of your requirements. Under the ‘Software Type’ section, which ever box you tick sends your Tender to all the IT Vendors in that section of the Aircraft IT website.

• Click ‘Upload Tender’ and your information will be sent to the key contacts at the IT Vendors.

Once the Tender has been uploaded the IT Vendors will very soon send you details about their software and product solutions that would be suitable to address your requirements.

MARCH/APRIL 2014 | AIRCRAFT IT OPERATIONS | VACANCIES | 33 CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

TARGETED OPPORTUNITIES

…your next step Aircraft IT Operation ‘Vacancies’ on the website highlights real opportunities with great businesses looking for the best professionals

AVIASO

Aviaso

connecting aviation and software

Considering your next career move? At Aircraft IT Operation ‘Vacancies’ great businesses flag up opportunities that need experience and skills like yours: or you can simply use us for overview of the market.

Aircraft IT Operations is the specialist website and publication for your sector so you won’t have to trawl through a host of general vacancies to find the aviation operations IT ones that need your skills and will advance your career.

JOB ALERTS FOR FIRST SIGHT

As well as listing current career opportunities, Aircraft IT Operation ‘Vacancies’ also lets you sign up for ‘Job Alerts’, to receive email alerts, making you among the first to learn about the latest opportunities and in pole position to put yourself forward.

CAREER OPPORTUNITIES CURRENTLY ON THE WEBSITE INCLUDE THE FOLLOWING SO SIGN UP NOW BY CLICKING HERE

FUEL Reduce your fuel costs

AVIASO

Aviaso

connecting aviation and software

SOFTWARE ENGINEER (JAVA)

AUTOMATION QA ENGINEER

If you...

• Are a passionate software developer; • Have solid experience in Java or C++; • Have deep interest in computer science — both technical and practical; • Are inspired by aviation; • Care about the environment; • Are interested to understand and work on sophisticated topics such as airline fuel efficiency; and…

• Would like to work in a company, where what you do matters and is well recognized… ...then we are looking forward to hearing from you!

If you...

• Are passionate about reducing manual work through automation; • Have solid experience in software testing; • Are meticulous about quality and have a good eye for detail; • Are inspired by aviation; • Care about the environment; • Are interested to understand and work on sophisticated topics such as airline fuel efficiency; and…

• Would like to work in a company, where what you do matters and is well recognized… ...then we are looking forward to hearing from you!

Analyze fuel consumption Discover fuel savings

The fuel conservation solution from Aviaso provides a full range of data analysis, reporting, and monitoring tools to help airlines save fuel and reduce emissions.

It contains more than 100 ready-made reports, which allow an airline to thoroughly understand the fuel

Monitor progress of initiatives

consumption and to identify potential fuel savings.

The Aviaso software also helps to really achieve these savings by rigorously monitoring the various fuel saving initiatives for each and every flight.

Aviaso

connecting aviation and software

Communicate results

CLICK HERE for more information

www.aviaso.com

Aviaso Inc. · Huobstrasse 10 · CH-8808 Pfaeffikon · Switzerland · Phone: +41 55 422 0000 · www.aviaso.com · info@aviaso.com

CLICK HERE FOR MORE DETAILS

CLICK HERE FOR MORE DETAILS

34 | SOFTWARE DIRECTORY | AIRCRAFT IT OPERATIONS | MARCH/APRIL 2014

Operations Software Directory Key ‘at-a-glance’ information from the world’s leading Operations software providers.

From Electronic Flight Bags (EFBs) to Fuel Management Systems; From Flight Planning Solutions to Operations Cost Management — the leading IT vendors below can cater for all requirements.

Want to keep up with IT developments?

Subscribe for FREE to AircraftIT eJournal Operations today to receive all future eJournals!

For case studies, keynote white papers, latest news & technology; all the knowledge you need.

Subscribe here for free – it takes a few moments.

AircraftIT: All about Solutions for Airlines and Aircraft

ACFT PERFO

W: www.actperfo.com T: +352 26 12 94 E: info@ actperfo.com

Company formed: 1999. Office Location: Steinfort, Luxembourg Number of Modules................10 Key Business/Software Areas • WORLD AIRPORT DATABASE Compatible for ALL TO Performance soft • All A/C Types TO. & LAND. Performance soft • EFB SOFTWARE SUITE • Operational support in Performance and Operations • EFLS Electronic loading system ground operations

ACFTPERFO has acquired a solid experience in the development of electronic flight bags tools and related support since start up in 1999. Our products are in continuous evolution in order to adapt to new regulations or practices in this rapidly changing business. We use our expertise to help the customers and our commitment is to find the best solution for any challenge an airline could face. Safety is a major concern of our ACFTPERFO team and our airport database has been developed to be the best on the market. It is maintained up to date using extremely efficient tools which guarantee the highest level of accuracy and follow up.

Click Here for Software/Product Details Click Here to Request Private Demo

AIRCORE SYSTEMS GMBH

W: www.aircore.aero T: +49-2992-9771-40 E: info@aircore.aero

Company formed: 1992 Office Location: Fuerstenberger Strasse 70, DE-34431 Marsberg, Germany Name of Product Marketed • AS – FlightBag 3.0 Number of Modules..................6 Key Business/Software Areas • Library • CrewBriefing • JourneyLog • TechLog • LeastCostRouting • PostFlightAnalysis

The aircore_systems GmbH is a part of the PAS-IT-Group founded in 1992 and located at Marsberg, Germany, close to airport Paderborn (PAD / EDLP). Subject of the business is to provide suitable and affordable software solutions and consulting for the airline industry. The major difference to other companies is our combination of IT knowledge on the one hand and airline knowledge on the other hand as several staff members hold a valid captains rating on transport category aircraft in addition to their academic degrees. The main software application of aircore_systems which is in use since many years at several regional airlines is the EFB solution: AS – FlightBag 3.0. In addition to the aircore_systems core modules several third party airline specific applications can be fully embedded into this software suite environment. These are for example the applications of the two primary navigation software providers, the cost index applications, T/O performance tools, reporting tools and so on. The integrated Least Cost Routing Table administrates all data transfers including the data of the third party applications and minimizes the transfer costs significant. The workflow optimization - resulting in an efficiency gain and cost reductions - is the main aim of the AS – FlightBag 3.0 Suite. This goal is realized by a seamless information transfer between all participating members like operations control, cockpit, maintenance, back office, authorities and others parties. Trust center proven eSignatures can be assigned to all legal relevant activities and workflows and make sure that paper based work can be substituted fully by electronic workflows..

Click Here for Software Details Click Here to Request Private Demo

AIRLINE CONTROL SOFTWARE

W: www.airlinecontrol.com T: +48 22 2095035 E: contact@airlinecontrol.com Company formed: 2005, Office Location: Poland (Warsaw), UK (London), Marocco (Casablanca), USA (New York), Argentina (Buenos Aires) Name of Product Marketed • ACS System Number of Modules................16 Key Business/Software Areas • Flight Operations, OCC Flight Dispatch, Crew Support with Duties autoplanner • CAMO (Part-M) and Maintenance (Part-145) • Safety Management System (SMS) & QMS • Handling, Fueling, Training (CBT Platform) • Tickets & Booking (Revenue Management, Tarrif Engine)0 A specialized IT company engaged in software development for the airline. The main product is the ACS System, consists of 16 modules. There are optional modules: OPS (including OCC Flight Dispatch, NTO, FLIGHT INFO PAX OPS, MCC), CREW, CAMO (Part-M), LINE MAINTENANCE (Part-145), FLEET MANAGEMENT, HANDLING, FUELING MANAGEMENT QMS, SMS, TRAINING, TICKETS & BOOKING and built-in modules: DOCUMENTS MANAGEMENT, LOGISTICS, COMMERCIAL, FINANCE SUPPORT, SYSTEM ADMINISTRATOR. System is designed for small and medium-sized airlines cover in full all aspects of managing and supporting the airline. YOM 2012. Uses the latest technology – mainly Mictosoft and Apple. Three platform for user: PC, WWW, iPad/iPhone. Scalable and open integration with other systems existing in the airline. For data security, each client can use an online database replication.

Click Here for Software Details Click Here to Request Private Demo

AIR SUPPORT A/S

W: www.airsupport.dk T: 0045 7533 8889 E: pps@airsupport.dk Company formed:1988; Office Location: Billund, Denmark Name of Product Marketed • PPS - Preflight Planning Solutions, CrewBriefing Key Business/Software Areas • Flight Planning • CrewBriefing facilities AIR SUPPORT specializes in the provision of pc-based flight planning software systems with integrated web-based CrewBriefing — PPS and CrewBriefing - services to private and commercial business aircraft operators, regional/charter/cargo/national airlines, military/utility operators and flight service providers.

Today, PPS is used by aircraft operators throughout 32 countries operating more than 3000 turboprop and jet aircraft daily consisting of more than 350 different aircraft types and versions.

PPS is powered by LUFTHANSA Systems FlightNav worldwide navigation data including all global route restrictions, worldwide updated NOTAMs, Surface Weather data and Wind and Significant Weather charts based on original source data.

Click Here for Software Details Click Here to Request Private Demo

MARCH/APRIL 2014 | AIRCRAFT IT OPERATIONS | SOFTWARE DIRECTORY | 35

ARCONICS

W: www.arconics.com T: (00353) 1611 4625 E: info@arconics.com Company formed: 2001; Office Location: Dublin, Ireland Name of Product Marketed • Manual Manager, AirPortal, EFB Viewer Number of Modules..................5 Key Business/Software Areas • EFB Document Management • Airline content management • Flight crew notices management • Mobile document viewer apps • EFB document viewer Arconics is a leader in content management software and services for airline operators. Our team has over 10 years of world-class expertise in airline operations and document standards, web and mobile applications and XML data processing. Arconics provides EFB Document Management for Notices, Manuals and Forms on EFB Class 1, 2 & 3, Web and Mobile.

Arconics products reduce costs, improve efficiency, and ensure regulatory compliance. Thousands of flight and ground operations staff, pilots and cabin crew depend on Arconics products to help safely and efficiently operate their fleets every day.

Click Here for Software Details Click Here to Request Private Demo

AVIASO INC.

W: www.aviaso.com T: +41 55 422 0000 E: info@aviaso.com Company formed: 2003; Office Location: Pfaeffikon, Switzerland Name of Product Marketed • Airline Portal, Fuel Efficiency, EU-ETS, ART-Aviation Reporting Tool, Additional Products.

Number of Modules.............. n/a Key Business/Software Areas • Airline Portal • Fuel Efficiency • EU-ETS • ART - Aviation Reporting Tool • Additional Products Aviaso is an international software company developing products exclusively for the aviation industry.

The focus of Aviaso is on complex, operational aviation topics, such as Fuel Efficiency, EU-ETS,Aviation Reporting, and Crew Communication. Additionally, Aviaso has a long experience in integratingaviation IT systems and also develops the Aviation Portal - a leading intranet solution for aviation companies.

Furthermore, Aviaso maintains data centers in Switzerland and Sofia and provides customized hostingsolutions for aviation companies.

Aviaso has its head office in Switzerland and a software development center in Sofia/Bulgaria. The companywas founded in 2003 by Nicola Fantini, Rudolf Christen, Georgi Mitov, and Ivan Markov and has nowa total staff of 23 employees..

Click Here for Software Details Click Here to Request Private Demo

AVIOVISION NV

W: www.aviobook.aero T: + 32 16 29 89 80 E: info@aviovision.aero

THE BOEING COMPANY

Company formed: 1916

Company formed: 2010; Office Location: Leuven, Belgium Name of Product Marketed • AVIOBOOK / EFB for Airlines & Business Aviation Number of Modules................10 Key Business/Software Areas • Main • Operational Flight Plan • Briefing • Weight & Balance • Charts • Performance • Reports • Library • Tools • EFB Ground Administration Tool AvioVision N.V. is a young Belgian company that is offering an innovative and comprehensive EFB solution, by facilitating integration of technologies in its EFB products, combining them with operational excellence into smart solutions for front line and back-office staff.

Click Here for Software Details Click Here to Request Private Demo

AVIIT LTD

W: www.aviit.com T: +44 (0)1383 620922 E: info@aviit.com

Company formed: 2004; Office Location: Fife, Scotland.

Name of Product Marketed • Archimedes & eMan Number of Modules..................2 Key Business/Software Areas • ACARS data management - Archimedes • ACARS Technical Consultancy • Technical publications Distribution - eMan • Document Acknowledment - eMan Read & Sign • IT systems management & support AviiT is exclusively focused on the provision of software solutions to the aviation sector.

Drawing upon data sources such as ACARS, Archimedes provides a powerful capability to capture, analyse and present valuable, real time data in a clear and flexible format to Operation and Engineering teams. eMan provides an efficient capability for the distribution of technical publications across the maintenance and repair estate. Used by aircraft operators and 3rd party MROs alike, eMan unlocks the benefits of smooth and efficient distribution of engineering and process documentation. eMan is available as an on-premise or hosted offering for complete deployment flexibility.

Click Here for Software Details Click Here to Request Private Demo

W: www.boeing.com/boeingedge/informationservices E: TheBoeingEdge@boeing.com Key Business/Software Areas • Electronic Flight Bag Solutions • Flight Operations Solutions Boeing offers the industry’s broadest range of aviation services to provide our customers the ultimate competitive advantage. We call this the Boeing Edge. In the information services field, we are keenly focused on addressing our customers’ continuous need for integration and optimization of information.

Using data, software, analytics and IT infrastructure, we connect airplanes, operators and data. We strive to enable smart and informed decision-making to take operational efficiency of their aircraft fleet and operations to the next level.

Click Here for Software Details Click Here to Request Private Demo

CGX AERO

W: www.cgxaero.com T: ++33 6 14 66 68 00

E: michael.benhamed@cgxaero.com

Company formed: 1996; Office Location: Castres (France), Labège (Toulouse, France) Name of Product Marketed • Odyssee, Sat4flight, Man4flight, Geotitan Number of Modules..................5 Key Business/Software Areas • ODYSSEE • PBN Ops Approval • Assistance for regulatory compliance • GEOTITAN • SAT4FLIGHT CGX AERO develops, integrates, distributes, implements and helps to operate high added value aeronautical information systems optimized to Civil and Military Aviation around the world. Key areas include: Flight Efficiency and EFB Implementation, PBN implementation (ops approval), RAIM prediction, and instrument flight procedures design (including RNP AR). CGX AERO is also very glad to have successfully started ODYSSEE, a decision aid system for operational manager. ODYSSEE adapts Business Intelligence principles for operational managers (Operational Intelligence), and provide with dynamic dashboards and KPIs to get new savings and save fuel.

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AircraftIT: All about Solutions for Airlines and Aircraft

36 | SOFTWARE DIRECTORY | AIRCRAFT IT OPERATIONS | MARCH/APRIL 2014

DAC INTERNATIONAL, INC.

W: www.dacint.com T: +512-331-5323 E: info@dacint.com

Company formed: 1984; Office Location: Austin, Texas Name of Product Marketed • Electronic Flight Bag, GDC64 (Tablet to Aircraft Interface unit) DAC International, Inc. specializes in Avionics systems for a wide range of aircraft including major and regional airliners. We offer cockpit system upgrades to meet new operational requirements as well as replacement for older systems. In-house capabilities include a range of analog-digital (A/D), digital-analog (D/A), digitaldigital (D/D) converters, Electronic Flight Bags (EFB) and Tablet to Aircraft Interface Units. (TAIU) Talk to us about anything from FMS, Cockpit Displays, CVR/FDR, Cabin Passenger Briefing systems, ARINC 615 data loaders and more. Certification and integration packages can be included.

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EASYBROWSE GMBH

W: www.easybrowse.com T: +49 385 343146-20 E: imke.koop@ovidius.com Company formed: 1994; Office Location: Schwerin Name of Product Marketed • TCToolbox Airline Edition Number of Modules.............. n/a Key Business/Software Areas • EFB Software Solutions • Digital Documentation Management • Communication Optimisationy With the electronic publishing solution from EasyBrowse you create electronic publications ready to use on EFBs, in the Intranet or on iPads.

• Powerful search options • Virtual publications based on aircraft type / registration • Automatic database updates • Incremental updates • Bookmarks, notes • Zero footprint installation • Distribution management and monitoring • Support any SGML/XML structure plus a wide varity of their formats (PDF, graphics and video)

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AircraftIT: All about Solutions for Airlines and Aircraft

ETS AVIATION LTD.

W: www.etsaviation.com T: +351 91 580 1007 E: dscarlisle@etsaviation.com Company formed: 2009; Office Location: Gibraltar, UK Name of Product Marketed • Aviation FuelSaver™, Aviation Footprinter™, ETS Support Service Number of Modules..................2 Key Business/Software Areas • Fuel-efficiency Software Solutions • EU ETS Data Management and Reporting Verificiation Software • Fuel Saving Consultancy • ETS Data management consultancy ETS Aviation Ltd. are specialists in fuel-efficiency programmes and emissions data management.

Since early 2009 our team of aviation specialists and software designers has helped hundreds of aviation operators all over the world. We work with airlines, business aviation operators and trip support companies. And we make their life easier.

We created the ground breaking Aviation FuelSaver™, software and consultancy programme - the easiest to use and lowest cost fuel efficiency system on the market - having already launched a software and consultancy solution called Aviation Footprinter™, for managing EU ETS (Emissions Trading Scheme) requirements.

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EVOKE SYSTEMS

W: www.evoke-systems.com T: +44 (3)456 521240 E: info@evoke-systems.com Company formed: 2001; Office Location: Norwich, England Number of Modules.............. n/a Key Business/Software Areas • Training Records and Expiry Management • Cabin Crew Flight Reports • Journey Log and Fuel Analysis • EU-ETS Management • Document Library and Notices Evoke Systems is a British software company founded in 2001 to provide innovative, cost effective solutions to the airline industry. EFOS (Electronic Flight Operations System) is a web-based crew portal and flight operations management system with supporting mobile device software for use as part of an EFB solution.

Evoke Systems has clients in both the commercial and business aviation sectors operating from the UK, Europe and the Middle East. They include start-ups and established airlines looking to streamline their processes. Our customers tell us that we provide exceptional levels of support and provide creative solutions to their problems.

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FLATIRONS SOLUTIONS

(Formerly InfoTrust Group) W: www.flatironssolutions.com, www.techsightx.com T: +1.303.627.6535 E: Julie.Fouque@flatironssolutions.com Company formed: 1994, Office Locations: Irvine, CA, Boulder, CO, Superior, CO, Phoenix, AZ, Austin, TX, Arlington, VA, Shanghai, China, London, UK Name of Product Marketed TechSight/X® Suite of Products Number of Modules.............10+ Key Business/Software Areas • Content Management System (CMS) • Interactive Electronic Technical Publisher (IETP) • Maintenance & Engineering • Flight Operations • Tablet Solutions & Mobility Flatirons Solutions provides information management consulting services and solutions, including transformational outsourcing services for technical and training information for Fortune 500 and other companies in the aviation and aerospace, enterprise, government, high-tech, and publishing and media industries — helping our customers deliver the right information, at the right time, to the right people.

The TechSight/X suite of products is the leading independent solution for technical information management developed specifically for the aerospace industry. For more than 25 years, the world’s largest airlines and aerospace manufacturers have relied on the TechSight/X suite of products to create, manage, and deliver large volumes of technical information in support of the production, operation, and maintenance of aircraft throughout their lifecycle. .

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FLYGPRESTANDA AB

W: www.flygp.se T: +46 40 642 00 10 E: sales@flygp.se

Company formed: 1969; Office Location: Malmö/Sweden, Connecticut/USA Name of Product Marketed • Airport Analysis, Performance GURU, FOCS Number of Modules.............. n/a Key Business/Software Areas • Aircraft Performance Services • Flight Planning Software • Performance Engineering • Special Performance Calculations • Engine Failure Procedures Flygprestanda AB, a pioneer in aircraft performance calculations, was founded 1969.

For over 40 years Flygprestanda has been in the forefront of providing aircraft operators of all kind with high quality services. Today Flygprestanda is serving around 200 customers worldwide from the head office in Malmö, Sweden and continues to lead innovation in this part of the aviation industry with its well known Airport Analyses, Performance GURU and Flight Operations Control System (FOCS).

High quality performance calculations for take off and landing are essential for safe flight operations and a modern flight planning solution is the key to achieve the most cost efficient operations possible.

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MARCH/APRIL 2014 | AIRCRAFT IT OPERATIONS | SOFTWARE DIRECTORY | 37

FUELPLUS SOFTWARE GMBH

W: www.fuelplus.com T: +49 (511) 496050 E: info@fuelplus.com

Company formed: 2000; Office Location: Hannover (Germany), Brasov (Romania), Johannesburg (South Africa), Boston (USA) Name of Product Marketed • FuelPlus Number of Modules................15 Key Business/Software Areas • Fuel and Operational Analysis • Emission Monitoring & Reporting • Fuel Supply Management • Fuel Operations Support • Fuel Accounting FuelPlus, a leading provider of fuel management IT solutions for the global aviation industry, enables airlines to implement and operate sophisticated fuel management processes which improve internal efficiencies, and achieve substantial savings.

FuelPlus consists of a set of modules to handle fuel planning, tendering, contract management, inventory and supply chain management, operations, tankering, EU ETS emissions monitoring and reporting, prepayment, and accounting.

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-AERO DIVISION OF GRANDTRUST INFOTECH PVT LTD

W: www.g-aero.com T: +91 9995801266 E: raju.v@grandtrustinfo.com

Company formed: 2008; Office Location: Cochin, India Name of Product Marketed • G-COMS Airline Cost & Contract Management System • G-RPS Airline Route Profitability System • G-ARMS Airport Revenue & Contract Management System • G-GRMS Ground Handling Services Revenue & Contracts Management System Number of Modules.............. n/a Key Business/Software Areas • Airline Contract Management • Airline Cost Management, Budgeting and MIS/Dashboard Reporting • Airline Route Profitability • Airports / GHA Contracts Management • Airports / GHA Revenue Management G-AERO offers a suite of innovative software products for Airline, Airports and Ground Handling Agents for their Contracts, Cost and Revenue Management. G-AERO product suite not only helps to implement proven industry best practices but also assures direct financial benefits. G-AERO uses latest, secure Microsoft .Net technology in developing its solutions. G-AERO believes in providing best value for money for their customers and there by ensures quick ROI.

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IDMR SOLUTIONS

W: www.IDMR-Solutions.com T: 347-565-4367(IDMR)

E: irevivo@IDMR-Solutions.com Company formed: 2008; Office Location: New York, USA Name of Product Marketed • InForm Number of Modules.............20+ Key Business/Software Areas • Technical Manuals • Ground Ops • Audits • Distribution IDMR is a global provider of easy to use and all encompassing Technical Documentation Management Solutions which have been designed exclusively for Fleet operators, MRO providers and OEM organizations. IDMR’s Technical Documentation Management Solutions have proven success in increasing operational performance and decreasing operational cost while insuring airworthiness, safety and regulatory compliance.

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IFR SKEYES

W: www.ifrskeyes.com T: +33 (0) 562 74 75 00 E: commercial@ifrskeyes.com Office location: HQ: Colomiers / France. Offices in Moscow ; Singapore ; Quito (Ecuador) Name of Product Marketed • AMASIS –> 7 core modules + 6 add-ons • KEOPS –> 8 core modules + 11 add-ons • IBIS –> 6 core modules Number of Modules................13 Key Business/Software Areas • Flight Scheduling and Flight tracking • Crew rostering / Management • Communication management (movements, load, ATC slots, web based crew portal) • Budgeting and post flight analysis • Business intelligencee KEOPS as a complete information system is the spine of Airline operations. The information is controlled and enhanced as the events occur (Flight scheduling, Crew management, Logistics, Flight tracking, Performances, DOC Analysis …) to analyse the activity and monitor associated costs. These financial data enrich a database to generate budget simulations, or hypothetic flight quotation. The combination of the 19 modules and add-ons of this integrated software ensures the company a full operational and financial control of the whole activity. Powerful communication functions spread and automatically integrate the messages linked to the different operational participants (services, crew, suppliers, IATA)..

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IFS - INTERNATIONAL FLIGHT SUPPORT APS

W: www.ifs.aero T: +45 33464600 E: sales@ifs.aero

Company formed: 2001; Office Location: Skindergade 43 - 2MF, DK-1159 Copenhagen K., Denmark Name of Product Marketed • PFB Paperless Flight Bag solution, PFB Back-Office Platform, PFB Document Management & Library Module, PFB Web Crew Portal & Notification Module, PFB Electronic Flight Planning Module, PFB Voyage/Journey Log Reporting Module (Pre+Post flight), PFB W & B/eLoadsheet Module w/electronic sign-off, PFB Take-Off Performance ON-line, PFB Take-Off Performance OFF-line, PFB Landing Performance OFF-line, PFB eTechlog Module w/MEL data import/export, PFB eReporting Module, PFB Duty Time Registration Module Number of Modules................11 Key Business/Software Areas • EModular PFB Platform Architecture • Modular PFB GUI Architecture • Seamless integrations with multiple back-end systems • Fully customized set-ups without expensive R & D costs • Designed for simplicity, userfriendliness and effectiveness IFS – International Flight Support is an innovative and experienced supplier of iPad OS and Windows XP/7/8 based EFB Platform solutions aimed exclusively at the aviation industry. The company was founded in 2001 and has a full decade of operational experience providing in-cockpit calculation solutions to airlines, business aircraft operators and military users. The PFB™ Paperless flight Bag software solution defines a new standard for high quality modular EFB architecture. It was built to achieve complete data integration to any back-end software systems used by the operator while offering a unique degree of customization options that reflects each operator’s preferences.

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OVIDIUS GMBH

W: www.ovidius.com T: +49 30 4081895-0 E: imke.koop@ovidius.com

Company formed: 1996; Office Location: Berlin Name of Product Marketed • TCToolbox Airline Edition Number of Modules........... n/a+ Key Business/Software Areas • EFB Software Solutions • Digital Documentation Management • Communication Optimisation TCToolbox Airline Edition is a comprehensive package consiting of tools that support the complete workflow of the manual creation and distribution process: TCToolbox being an approved and robust Content Management System (CMS); SGML-/XML-based CMS; Versioning, access control; Rights management; Supports any graphics format; Importing of Excel tables; Re-use of information modules and graphics; Effectivity management; and Automatic generation of change marks The powerful typesetting system TopLeaf from Turnkey supports the automatic generation of PDF files and revision packages.

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38 | SOFTWARE DIRECTORY | AIRCRAFT IT OPERATIONS | MARCH/APRIL 2014

NAVTECH, INC.

W: www.navtech.aero T: +1 519 747 1170 E: info@navtech.aero

Company formed: 2002; Office Location: Waterloo, Canada; Surrey, UK; Kista, Sweden Name of Product Marketed • Aircraft Performance Family: ToDc, Weight & Balance, Airport Obstacle Database, Driftdown Data, WiFly. • Charts Family: Aerocharts, Enroute Charts, eCharts, iCharts• Crew Family: Navtech PBS, Navtech Optimizer + partner offerings from IBS, IBR and eTripTrader • Electronic Flight Bag - solutions for viewing Navtech eCharts, Aircraft Performance products, and Navtech Flight Plan via EFB • Flight Planning Family: Navtech Flight Plan + weather services • Navigation Data: data from suppliers such as: GE, Honeywell, ARINC, Universal etc.

Number of Modules..................6 Key Business/Software Areas • Aircraft Performance • Flight Planning • Flight Dispatch and Weather & NOTAM • Crew Scheduling/Planning • EFB Software Solutions • Weight & Balance Navtech, Inc. is a leading global provider of flight operations solutions, serving more than 350 airlines and aviation services customers. Navtech’s product suite includes aeronautical charts, navigation data solutions, flight planning, aircraft performance software (take-off/landing, weight and balance), and crew planning solutions. Many of Navtech’s products can be configured as part of an EFB solution, including take-off data calculation, weight and balance, and aeronautical charts. These products, supported by Navtech’s AS9100 and ISO:9001 certification, directly support millions of flights each year and help Navtech customers maximize efficiency, reduce costs, ensure compliance with complex national and international safety regulations, and effectively deliver their services.

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NVABLE LTD

W: www.nvable.com T: +44 141 280 0050 E: contact@nvable.com

Company formed: 2005. Office Location: Glasgow, UK Name of Product Marketed • Appixo, Appixo ETL Number of Modules..................4 Key Business/Software Areas • Electronic Technical Log • Alternative Training & Qualification Programme (ATQP) • Station Operational Compliance (SOC) • Management Dashboards & Analysis NVable (pronounced “enviable”) was founded as a specialist software development consultancy creating bespoke solutions that allow customers to exploit the full value of their operational data. NVable now also offers its own software products. NVable recently launched Appixo – a platform that combines large scale data handling with a framework to support multiple mobile data acquisition applications.

The Appixo ETL is one such application, first launched in May 2012 with BA CityFlyer. NVable is now expanding its suite of aviation focussed applications. The growing list now includes ATQP and SOC Management. The data gathered from each application is fed into the Appixo analysis platform to feed the Management Dashboard & Analytics. This allows for real-time analysis of aircraft status, fuel burn/ uplift, defects, Out of Phase Maintenance etc.

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OPEN AIRLINES

W: www.openairlines.com T: +33 531 61 52 10 E: amaury.defenoyl@openairlines.com Company formed: 2006; Office Location: 1 rue Baour Lormian 31000 Toulouse Name of Product Marketed • SkyBreathe Fuel Efficiency ; Crew Intelligence ; OptiFleet; CrewPad Number of Modules..................5 Key Business/Software Areas • Crew Efficiency • Fuel Efficiency • Fleet Efficiency • EU-ETS • Cabin Crew CRM OpenAirlines was founded in 2006 by former airline operations top executives with the vision to bring innovation to the industry. We are committed to approach our customers with great listening skills and professionalism to deliver results and added value and by combining unique business and IT skills, OpenAirlines proposes innovative solutions to reduce costs and bring a competitive advantage to our customers.

We believe that innovation is very important with more than 25% of turnover devoted to R&D – we have also won the award for Best Innivative company at AGIFORS Crew for 2008 and 2010.

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OPTIMIZED SYSTEMS AND SOLUTIONS (OSYS)

W: www.o-sys.com T: +1 703 889 1300 E: osysaviation@o-sys.com

Company formed: 1999; Office Location: HQ Reston, VA; Houston, TX; San Diego, CA; Indianapolis, IN; Derby, UK; Bristol, UK; Gateshead, UK; Singapore; Qatar Name of Product Marketed • Fuel Management and Optimization; Emissions Trading Scheme MRV; Electronic Flight Bag (EFB); Asset and Equipment Health Monitoring; MRO Business and Parts Management; JetSCAN® Engine Health Monitoring Number of Modules.............. n/a Key Business/Software Areas • Fuel Management/Optimization • Emissions MRV • Electronic Flight Bag/EFB • Equipment Health Monitoring • MRO Business and Parts Management With a heritage of providing IT value-added services for the Rolls-Royce aftermarket, and delivering services commercially since 1999, Optimized Systems and Solutions (OSyS) has proven solutions for commercial aviation and defense. OSyS provides a complete range of best-in-class aviation services to enhance fleet performance and business operations. OSyS monitors more than 9,000 engines belonging to hundreds of civil aviation customers, helps meet compliance requirements with our products and services. Customers are able to increase availability of their critical assets, minimize risk and operational disruption, simplify data management to gain more value from IT investments, and improve operational efficiency.

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PACE GMBH

W: www.pace.de T: +4930293620 E: info@pace.de Company formed: 1995; Office Location: Berlin (Germany), Seattle (USA) Name of Product Marketed • Pacelab CI OPS, Live View, Trajectory Designer, EFB Data Recorder, Post Flight Server Number of Modules..................3 Key Business/Software Areas • Cost Index Operations • Fuel Efficiency Monitoring • Electronic Flight Bag • Takeoff and Landing Performance • Cabin Configuration Working with leading OEMs, engine manufacturers and airlines for more than 15 years has enabled PACE to develop a range of innovative products that directly respond to the trends and challenges of the international aviation community. PACE closely collaborates with performance engineers, senior training captains, fuel conservation and operational efficiency managers and consultants to deliver real solutions for real people. PACE’s portfolio of flight operations solutions is designed to support airlines’ universal efforts to improve their daily operations, strategic planning and operational efficiency and to offset high fuel prices and environmental demands with a more effective fuel management.

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SCANDINAVIAN AVIONICS A/S

W: www.scanav.com T: +45 7950 8000 E: sa@scanav.com

Company formed: 1978; Office Locations: Denmark, Sweden, Norway, Greece, Bahrain, India and Malaysia Name of Product Marketed • Scandinavian Avionics’ Tablet Based EFB Solution Number of Modules.............. n/a Key Business/Software Areas • Electronic Flight Bag Solutions • Avionics Certification • Avionics Installation • Avionics Maintenance, Repair & Overhaul • Avionics Training Scandinavian Avionics offers a state-of-the-art, future-proof, tablet based Class 2 EFB solution, which provides the functionality to meet today’s operational requirements of airlines and aircraft operators and in addition is simple to upgrade in the future to meet coming requirements.

The concept consists of two ruggedized 10.1” Panasonic tablets installed in the cockpit combined with a data integration center and a communication unit installed in the avionics compartment. The data integration center is used for power, aircraft interface and server capability and the communication unit enables and controls the data communication between the EFB system and the airline’s ground infrastructure.

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MARCH/APRIL 2014 | AIRCRAFT IT OPERATIONS | SOFTWARE DIRECTORY | 39

SHEOREY DIGITAL SYSTEMS LTD.

W: www.sds.co.in

T: (+91-22) 2281 9198/ 2281 1086 E: contact@sds.co.in

Company formed: 1993; Office Location: India: Mumbai & Bangalore, Singapore besides Representative Offices in UAE, Saudi Arabia, UK/Europe and Latin America Name of Product Marketed • ARMS®V2 (Aviation Resource Management) Integrated InfoTech Suite Number of Modules.: 12 Sub-systems + 5 more under development Key Business/Software Areas • ARMS® Commercial Planning (CPSS) • ARMS® Flight Operations (FOSS) • ARMS® Crew Management (CMSS) • ARMS® Flight Planning & Dispatch (FPDS) • ARMS® Optimizers + ARMS® on the TAB (EFB/ETL)) Sheorey Digital Systems Ltd. (SDS) an ISO 9001:2008 & 27001:2005 software company, brings you ARMS®V2.

A current-generation, state-of-the-art Information Technology System which effectively addresses the extremely critical and cost-sensitive nature of Commercial Airlines/ Air Transport operations.

The ARMS® V2 InfoTech Suite is the only solution in the industry capable of seamlessly integrating all of the functional and operational areas of an Airline or Air Transport operator with a unified database; i.e. a single repository of data with which all ARMS® modules interact.

ARMS® V2 increases process efficiencies and reduces costs while assuring strict Statutory Compliance and uncompromising Safety.

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SITA

W: www.SITA.aero E: info@SITA.aero

Company formed: 1949; Office Location: Head Office: Geneva, Switzerland. Main Regional Offices in: Rio De Janiero, Brazil; Beirut, Lebanon; Atlanta, USA; Singapore; Rome, Italy .

Name of Product Marketed • e-Aircraft Application Services, e-Aircraft AirportLink WiFi Service, Messaging Services Number of Modules................21 Key Business/Software Areas • e-Aircraft Application Services (for EFB) • e-Aircraft Connectivity Services • AIRCOM ACARS Services • AIRCOM Datalink Applications • AIRCOM Cockpit Voice SITA is the world’s leading specialist in air transport communications and IT solutions. We deliver and manage business solutions for airline, airport, GDS, government and other customers over the world’s most extensive network, which forms the communications backbone of the global air transport industry. We innovate collaboratively with the air transport industry, and the industry itself drives the company’s portfolio and strategic direction. We are the only IT and communications company to run annual, industry-renowned IT surveys for airlines, airports and passenger self-service. Our portfolio includes managed global communications, infrastructure and outsourcing services, as well as services for airline commercial management, passenger operations, flight operations, aircraft operations, air-to-ground communications, airport management and operations, baggage operations, transportation security and border management, cargo operations and more. In addition, we sponsor .aero, the top-level internet domain reserved exclusively for aviation. We are one of world’s most international companies. Our global reach is based on local presence, with services for over 550 air transport industry members and 3,200 customers in over 200 countries and territories. Set up in 1949 with 11 member airlines, today we employ people of more than 140 nationalities, speaking over 70 different languages. SITA had consolidated revenues of US $1.49 billion in 2010.

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SMART4AVIATION

W: www.smart4aviation.aero T: +31 20 654 1824 E: info@smart4aviation.aero

Company formed: 2009; Office Location: Amsterdam, The Netherlands; Kraków and Gdansk, Poland; New Delhi, India

Name of Product Marketed • Smart BRIEF, Smart BRIEF CABIN, Smart NOTAM MANAGER, Smart FUELING, Smart VIEW, Smart MET, Smart OPS, Smart DOC, Smart EFF, Smart EFB, Smart eFORMS, Smart PERFORMANCE, Smart ALERT, Smart COMM, Smart VIEW+, Smart ULD MANAGER, Smart LOAD, Smart HUB, Smart ONTIME, Smart FUEL MANAGER, Smart MISSION MANAGER Number of Modules................21 Key Business/Software Areas • Smart BRIEF • Smart COMM • Smart FUEL MANAGER • Smart EFB • Smart PERFORMANCE Smart4Aviation was founded to provide web based products and services to optimize, simplify and improve airline operations. The Smart4Aviation’s goal is high quality, cost-effective solutions backed up with 24/365 support service.

It offers 21 modules which are interoperable, compatible and can be freely composed into the one system as well as software developed on demand, which are used with success by pilots, crew, dispatchers, ground ops and many different departments. The modules work as basic building blocks that can be used to build the system that will meet exactly customer’s requirements, that are tailored to the customer’s needs.

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T&A SYSTEME GMBH

W: www.logipad.aero T: +49 23 24 92580 E: info@logipad.aero

Company formed: 1994; Office Location: Hattingen, Germany

Name of Product Marketed • Logipad Number of Modules..................6 Key Business/Software Areas • iPad EFB Management • Class-I EFB • Class-II EFB • Logipad for Cabin • Logipad for Maintenance T&A SYSTEME GmbH is an IT-Service & solution provider, founded in 1994 and headquartered in Hattingen, Germany. The company has around 60 employees and focuses on national and international customers that reach up to 10000 devices. We have solid international experiences with customers of global reputation. In addition to consulting services, we are a strategic partner for development of scalable future proven IT-solutions. With Logipad T&A provides a global EFB Management solution, to handle and support any data on Class-I, Class-II and iPad Devices with one standardized ground process.

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THALES

W: www.thalesgroup.com/aerospace T: +33 (0)5 6119 65 00 E: topwings@thalesgroup.com

Company formed: 1968; Office Location: Toulouse, France Name of Product Marketed • TopWings Number of Modules..................1 Key Business/Software Areas • EFB hardware • EFB software solution • Ground Operations • EFB Project guidance • Scalable end-to-end solution An integrator to design, customize and support your EFB solution.

TopWings® is an innovative and unique solution that provides a tailored answer to your needs for Electronic Flight Bag (EFB) implementation. Thales’s one-stop solution is a global EFB offering for operators, comprising Hardware and Applications for cockpit and cabin. It also provides Data Management and Ground Applications with a wide range of services. With TopWings, operators obtain significant operational savings and quick return on investment. Best in class, TopWings is a customisable, modular solution that helps key decision makers master complexity and make timely decisions for better outcomes.

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ULTRAMAIN SYSTEMS, INC.

W: www.ultramain.com T: +1.505.828.9000 E: sales@ultramain.com

Company formed: 1980; Office Location: Albuquerque, New Mexico USA Name of Product Marketed • ULTRAMAIN® M&E / MRO • ULTRAMAIN Mobile Mechanics™ • ULTRAMAIN Mobile Inventory™ • efbTechLogs™ • eCabin™ Number of Modules: .ULTRAMAIN for M&E / MRO, 28 Modules; ULTRAMAIN Onboard Systems Software, 5 Modules Key Business/Software Areas • Maintenance & Engineering • MRO • Maintenance Planning & Scheduling • Paperless Customer Care on Tablets • Electronic Aircraft Logbook Ultramain Systems, Inc. develops M&E / MRO and EFB software for the aviation industry and is the only aviation software provider with customers running full, end-to-end paperless operations from the cockpit to the ground.

ULTRAMAIN® v9™ , featuring Mobile Mechanic™ and Mobile Inventory™, enables real-time paperless data collection for the full maintenance and inventory process. Combine ULTRAMAIN v9 with efbTechLogs™, the easy-to-use electronic logbook, and the entire maintenance process becomes paperless.

Contact us to learn what you need to equip your organization with consumer mobile devices and see why elite aviation customers around the world are choosing ULTRAMAIN to reduce costs and increase aircraft up time.

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They make flying easier.

Tap into the power of tablet devices for a personalized user experience. TechSight/X iPad Application for Flight Operations makes it easy for you to:  Annotate, highlight, and bookmark the information you use most often  Keep personalized changes persistent across revisions, sessions, and devices  Search for and access the information you need – nothing more and nothing less  Acknowledge updates to comply with regulations

TechSight/X iPad Application for Flight Operations ®

®

Make it easy to bring the full power of tablets to the flight deck.

Making a Difference Together

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