m a g a z i n e Edition 7 Issue 62
Warner Bros. Studio Tour London – The Making of Harry Potter will open from 31st March 2012.
l Velentine’s Day Gifts l Pet travel made easy with Skipad.co.uk l Non-invasive alternatives to cosmetic surgery
Gift Voucher Available on request Lund Osler Dental Health Care London 56 Knightsbridge London +44 (0)20 7838 8969 enquiries@lundoslerdental.com www.lundoslerdental.com
Lund Osler is one of the UK’s first temples to beautiful teeth - Vogue The list of treatments: • Dental Health & well -being • Smile Makeover • Dental Implants
Lund Osler • Specialist Services • Invisalign & Braces Dental Health Care • Tooth Whitening • Beauty Treatments Including London • Hygiene Permanent Make up 56 Knightsbridge London +44 (0)20 7838 8969 enquiries@lundoslerdental.com www.lundoslerdental.com
Lund Osler Dental Health Care London 56 Knightsbridge London +44 (0)20 7838 8969 enquiries@lundoslerdental.com www.lundoslerdental.com
Face by Lund Osler Smile and Skin Spa London 38 Knightsbridge London +44 (0)20 7245 6979 enquiries@facebylundosler38.com www.lundoslerdental.com
Face by Lund Osler Smile and Skin Spa
Face by Lund Osler Smile and Skin Spa
Face by -Lund Osler • Anti Ageing Smile and Skin Spa Skin Treatments London Non Surgical &London Surgical 38•Knightsbridge +44 (0)20 7245 6979 enquiries@facebylundosler38.com www.lundoslerdental.com Face by Lund Osler Smile and Skin Spa Manchester Harvey Nichols Manchester +44 (0)161 828 8851 enquiries@facebylundosler.com
Index
21 Non-invasive alternatives to cosmetic surgery
20
Pilates for pregnancy
21
New tinnitus treatment launched in the UK
22
6
Food &Drink
A Sweet Treat for Valentine’s Day 24
Business
Celebrate Pancake Day with Barefoot Wine’s Moscato Pancakes 25
Get out of debt and on with your life 8 Slow Service lose online shoppers 9 Watt, Where and How?
10
Pet travel made easy with Skipad.co.uk
11
The new GTC Speed builds on the success of Continental GTC
12
Lord’s UK’s No.1 Sporting Venue
13
Taylor Wimpey brings in Phil Spencer to help first-time buyers
14
Sky Go to launch on Android
16
Know your online rights
17
Movie Review
The Best Exotic Marigold Hotel
Events Guide
The making of Harry Potter
28
We need you to Go Pink!
34
Magnificent Gala Dinner Combining the Best of British Food and Art to celebrate 25 years of PAC 35 Top UK Digital Conference Brings Global Thought Leaders to the Southwest 36 Range Rover Evoque Style & Elegance
Gift Ideas
Valentine’s Day 2012
Fashion Feature
6
Make Valentines Sizzle with Amoena’s Sexy new mastectomy lingerie range
7
Health & Beauty
Healthy heart, healthy knees
18
Make up you can wake up in
19
9 Bentinck Street London W1 U 2EL Tel: 0207 788 7547 enquiries@w1magazine.co.uk www.w1magazine.co.uk w1magazine.co.uk
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Competition: Win a half day Land Rover experience voucher courtesy of the Ski and Snowboard Show 2011! 39
4
Mother of the bride avoiding the fashion faux-pas
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12
Travel
‘Hold the Fort’ until April 2012 For Spitbank Luxury Private Escape 30
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Publisher Jaz Walia Project Director Donna Aquino
donnaw1magazine@gmail.com
Editor Jason Goodritch Sub-editor Caroline Spencer
Writer Arthur Brown Advertising manager Peter Wyatt Advertising executives Kerry Smith, Laura Wood & Jen MacKaye Graphic Designer Catalin Daniel Ciolca
ciolca@mac.com
Whilst every effort has been made to provide accurate information, the publishers do not assume and hereby disclaim any liability to any party for loss or damage incurred. No responsibility can be taken for advertisements or editorials printed in this magazine; this include incorrect spelling of names in the celebrity news section or other parts of the magazine. No part of the contents of this publication may be reproduced electronically or in print, without the written prior permission of the publisher.
Katie’s Boutique Black with Pink Lace Plunge Bra
Double Photo Frame Keyring
£7.99 STORE TWENTY ONE 0121 746 7000 www.storetwentyone.co.uk
£39 NOBLE MACMILLAN 020 7581 4178 www.noblemacmillan.com
Alex Band N22GGG-B
£325 CHRISTOPHER WARD 0844 875 1515 www.christopherward.co.uk
Sea Salt Caramel Truffles
£10.50
Katie’s Boutique Black with Pink Lace
PRESTAT 020 7494 3372 www.prestat.co.uk
£4.99 STORE TWENTY ONE 0121 746 7000 www.storetwentyone.co.uk
Valentine’s Day
2012
Jewel Box (1.28kg)
£80
From watches to pens and perfume bottles, there’s a lot of gifts for you to reveal your truly romantic side for Valentine’s Day.
Esprit Pocket Ballpen (Pink)
£240 YARD-O-LED 0870 514 3702 www.yard-o-led.co.uk
PRESTAT 020 7494 3372 www.prestat.co.uk
Heart Boxes
from £6 - £30
Nokia C3
PRESTAT 020 7494 3372 www.prestat.co.uk
£80 PAYG VODAFONE www.vodafone.co.uk
Lulu Guinness Journals Loveheart W4SWP
£199 CHRISTOPHER WARD 0844 875 1515 www.christopherward.co.uk
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£49 each NOBLE MACMILLAN 020 7581 4178 www.noblemacmillan.com
Gift Ideas
Vintage Africa NAIL COLLECTION Bio Sculpture Gel is the latest must have nail care product. Unlike varnish that chips and peels, this durable Gel is applied as an overlay onto natural nails by a qualified nail technician. The Gel is set under a UV Lamp giving it that strong, flexible, glossy finish which lasts for three weeks. Easy removal without damage to nails. For your nearest salon or information on training courses for beginners and experienced nail technicians, call 0845 331 2347.
123 Namib Desert 124 Okavango Delta 125 Cango Caves 126 Savannah Dusk 127 Victoria Falls
www.biosculpture.co.uk
www.w1magazine.co.uk 5
Mother of the bride
Floral Print Dress
£49
avoiding the fashion faux-pas Being the mother of one half of a wedding party is a happy and emotional occasion, but it’s also one steeped in confusing fashion etiquette rules that can be easy to get wrong.
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he mother of the bride (or groom) outfits should be stylish, elegant and timeless, as well as muted enough to not upstage the happy couple. Follow our guide to getting it right on the big day, and avoid any family fashion faux-pas. 1. Choose something beautiful, but practical As well as sitting in the pews beaming with pride, as the
Together Georgette Print Dress
£69
mother of the bride you’ll be called upon to perform lots of hosting duties on the big day, so make sure you choose something stylish but comfortable that’ll see you all the way through to the end of the evening do. 2. Consider the colour White is a big no-no; you don’t want to look as if you’re trying to upstage the bride! Black is controversial, too; in some cultures it’s thought to cast a bad luck omen over the marriage and can even be seen as making a statement of disapproval. Choose colours that compliment the bridal party and bridesmaid dresses, but don’t upstage them in terms of formality. If possible, co-ordinate with the mother of the groom to avoid colour clashes in the all-important wedding photos or worse Floaty Dress
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£69
still, both mums turning up in the same dress. 3. Think tasteful Your daughter’s wedding isn’t the time to show off acres of cleavage or bring out the leopard-skin and six inch stilettos. Avoid anything too tight or revealing; the dress should fit you like a glove to give an elegant look. 4. Accessorise well Pick shoes, bags and gloves that match the outfit. A hat is traditional, although these days fascinators are becoming more common and can look very stylish if matched correctly. As for jewellery - choose something classy, elegant and simple that complements the outfit. Neutral colours or silver/copper tones can work beautifully. With these simple rules in your head, you can’t go far wrong. Kaleidoscope (www.kaleidoscope. co.uk) features a special Mother Of The Bride section for some more inspiration, and with 24-hour shopping online and speedy delivery, why not take the stress out of shopping for the perfect outfit for the big day?
Fashion Feature
Make Valentines Sizzle with Amoena’s Sexy new mastectomy lingerie range Perfect for those sizzling Valentines encounters, leading mastectomywear specialist Amoena has unveiled a gorgeous new Parisian-inspired collection - French Touch.
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vailable in two ranges, Juliette and Violette, the French Touch collection is designed for women who like to wear the very best lingerie and won’t let breast surgery stand in their way. The range combines the finest fabrics with delicate decorative touches and provocative styling, for a subtle but sexy look. It includes four mastectomy bras and a choice of briefs, thongs and lace or tummycontrol shorts. Amoena recently questioned 1000 breast operated women who
revealed that wearing glamorous lingerie makes them feel more attractive. Over 80% confirmed that wearing glamorous lingerie is still important to them. “Following breast surgery, women still want to look good, and it’s important for them to be able to find clothes that restore their body confidence,” says Amoena marketing manager, Rhoda White. “We’re really excited about this lovely new collection. It will appeal to all those women who love to wear luxe lingerie and it is the perfect option for some Valentine’s romance.” French Touch can be purchased online at www.amoena-online. co.uk, by mail order on 0845 072 4027, or from the company’s showroom in Hampshire.
www.w1magazine.co.uk 7
Get out of debt
and on with your life Almost everyone has some sort of debt, whether it’s the mortgage, credit cards, an overdraft or loans. And whether it’s hundreds or thousands of pounds, finding yourself in debt is both frightening and overwhelming.
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etting into debt is always easier than getting out. Credit card companies and retailers encourage shoppers to take out cards with attractive sign-up benefits, and banks continually offer their customers loans - all involving repayment at a healthy annual percentage rate. Lenders have made it far too easy to get into trouble. Depending on how deep in debt you are, you may feel like there is no light at the end of the tunnel but rest assured there is. Many people ignore debts when they experience financial difficulty. Some fear contacting their creditors. They do not understand the consequences of not paying bills. Ignoring debts will affect your credit rating. In addition, creditors may take action against you in an effort to get payment. Or your bill can be turned over to a debt collector, your property can be repossessed or you may be forced into bankruptcy. If trying to get out of debt seems like trying to run a race while being tied to the starting line, and no matter how much energy you put into it you never seem to get anywhere, it’s time to get some serious help. The key to solving the
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financial difficulty is communication. If you follow these golden rules from the national debt line, you shouldn’t go far wrong. Don’t ignore the problem: it won’t go away and the longer you leave it the worse it gets. Don’t borrow money to pay off your debts without thinking carefully: get advice first as this kind of borrowing could lead to you
losing your home. If you have lost your job, or are off work because of illness, check whether your payments are covered by payment protection insurance. Check you are claiming all the benefits and tax credits you can. Get in touch with your creditors straight away and explain your difficulties. Contact everyone you owe money to. If you make arrangements to pay some creditors but not others, you could run into difficulties again. If the first person you speak to is unhelpful, ask to speak to someone more senior who may be able to agree to what you want. Always attend court hearings and take a copy of your personal budget with you. Don’t think that going to the County Court makes you a criminal; it isn’t that type of court. You won’t go to prison and there’s no jury. Always keep copies of any letters or court forms you send or receive.
National Debtline is a national telephone helpline for people with debt problems in England, Scotland and Wales. The service is free, confidential and independent. Phone 0808 8084000 for advice.
Business
Slow Service
When you’re out shopping and need to ask a member of staff for help how long would you consider too long to wait for the response?
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ost of us don’t like to be kept waiting at all and the same applies when we’re shopping online as well. If you’re a retail surfer there will probably come a time where you need to ask the retailer a question to help you come to a decision about your purchase. But just like shopping offline, if you don’t get a relatively swift response you will probably look elsewhere. In fact most of us have a 24 hour time limit for online responses from retailers after which point we switch off, according to research by data capture agency Lifestyles Online. The study asked 7637 consumers about their expectations on response rates to online enquiries and revealed that most of us won’t be kept waiting. While most high street shops would never keep customers waiting for more than a few minutes, its fairly common practice among online retailers to leave their customers hanging on for
lose online shoppers
days sometimes. Many of us find this unacceptable and the results suggest businesses need to respond to online enquiries within at least 24 hours to retain their customers. Those of us who enjoy shopping from the comfort of our living room sofa expect an even prompter response if making an online enquiry about a specific product or request. As many as 84 per cent said they would like a reply within at least 24 hours, while only 16 per cent felt that a response after 24 hours was satisfactory. However, online retailers should understand that getting back to customers within 24 hours is only a minimum requirement, as 36 per cent of us consider an answer within the hour timelier. Co-founder and director of Lifestyles Online Craig Carr says: „A business wouldn’t survive very long if it ignored customers’ questions on the shop floor. The same is now true online, as this research proves.
Online leads, whether gathered from your website or captured externally, have a real prospect behind them and need treating as such. In fact we encourage and facilitate real-time responses to all online requests.“ Online retailers should take heed, as many of us will look to a competitor if we don’t receive snappy service. The research shows that 42 per cent of us will start shopping elsewhere, normally a competing business, after just one hour, while 19 per cent of us will expect a reply within just 15 minutes. While most of us would be frustrated at being kept longer than a day, the fatal mistake any online retailer can make is to not reply at all. Not surprisingly the survey reveals that if online queries are ignored, that normally signals the end of any further business from that customer. Web retailers should take note, as 85% of us say we would never return to a company that ignored our query. www.w1magazine.co.uk 9
Watt, Where and How? John Cullen hosts a brand new Master Class on ‘Energy Efficient Lighting for the house & garden’
W
ith the stringent new lighting regulations continuing to roll out and the latest technology continually generating new opportunities and solutions, there has never been a better time to attend John Cullen’s new Master Class on ‘Energy Efficient Lighting for the house & garden’. The Master Class has been designed to help people understand exactly what the new lighting regulations mean in practical terms and how to achieve an attractive lighting scheme that complies with them. They also include a demonstration of the very latest bulbs and technology. Presented by leading lighting expert Sally Storey (Design Director) and her team of designers, the Master Class will be held at John 10
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Cullen’s London showroom. Within this unique space, the latest products will be showcased in a range of room sets and a ‘garden’. The ‘Lamp Bar’ allows direct comparisons to be made between a whole range of LED and other energy saving bulbs, while the ‘Pod’ allows different lighting effects to be seen in a controlled setting. The Master Class finishes with a presentation illustrated by a wide range of case studies, illustrating why lighting is one of the most powerful elements of interior design. The Master Classes are suitable for anyone interested in lighting for the house and garden. They often get booked up very quickly so reserve your place early to avoid disappointment.
When: Tuesday 13th March 2012, 6pm – 8pm Where: John Cullen Showroom, 561563 King’s Road, London SW6 2EB Cost: £25 How to book: Call the Showroom Co-ordinator on 020 7371 5400
Business As a nation of pet lovers we share our homes with approximately 7.3 million dogs and 7.2 million cats with almost half of all UK households owning a pet. Skipad. co.uk, a leading ski accommodation website, has this year seen a rise in the number of European ski-rental properties welcoming guests with pets.
Pet travel made easy with
Skipad.co.uk
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his trend is set to continue when changes to the UK’s Pet Travel Scheme from 1 January 2012 make it easier than ever to travel abroad with pets. “Skipad.co.uk offers 82 catered and non-catered ski apartments and chalets across Europe that welcome skiing groups planning to bring their pets along. From January 2012 pets will no longer have to spend six months in quarantine, instead pets that are vaccinated against rabies 21 days before travelling will be able to travel between the UK and countries within the EU hassle free,” said Gary Hector, Founder of Skipad.co.uk. Owners travelling with their pets (cats, dog and ferrets) will still need a pet passport obtained via a local vet under the PETS scheme. Pets will be able to travel on flights and ferries to various European countries including popular skiing destinations France, Italy and Austria as well as Poland, Romania and Sweden to name a few. “Families should call the ferry/ airline to reserve their pet’s travel and find out if pets can be carried onboard. Cost-wise there are always administrative charges but having pets travel in the hold is a more cost-effective way to travel with your pets,” said Hector. Catering for groups of any size, Skipad.co.uk offers a range of both exclusive and shared ski accommodation to suit all budgets. Skipad.co.uk is offering savings of 30% on weekly stays in January at the pet-friendly Apartment La Voute in Meribel, France. The luxury apartment, located in the heart of The 3 Valleys, sleeps up to six and boasts heated floors throughout. To search for more ski accommodation, please visit www. Skipad.co.uk
The new GTC Speed The 200 mph GTC Speed is Bentley’s most powerful convertible ever. The new GTC delivers enhanced style, comfort and choice,
N
ow, the introduction of the new GTC range builds on this success with a subtle evolution of its distinctive style and a range of technical and feature enhancements benefiting comfort and customer choice. The appeal of the GTC is further strengthened by the addition of the new 600bhp (610PS) GTC Speed model. It is Bentley’s most powerful convertible ever and inspired by Bentley’s legendary ‘Speed Models’ from the 1920s. The new GTC models share a fresh frontal appearance. The radiator grille is more upright with a more pronounced square edge, accentuating the Bentley profile, and
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builds on the success of Continental GTC bolder lower air intake. These latest models are further distinguished by chrome headlamp bezels, the availability of two new exterior paints and a new colour hide. For the standard GTC, new lowfriction dampers provide improved ride comfort. In addition, two
significant new options may be specified on both GTC models: lightweight, fade-resistant, carbonceramic brakes, the largest production passenger car brakes in the world, and a sophisticated follow-to-stop Adaptive Cruise Control system with long-range radar sensor that monitors traffic ahead and manages throttle and brakes to maintain a driver-selected time gap. The GTC Speed’s 600bhp (610PS) W12 engine develops 9 per cent more power than the standard GTC. However, it is the 15 per cent increase in torque that really distinguishes the Speed model, which now develops an impressive output of 750 Nm (553lb ft). This is achieved across virtually the complete rev range, from just 1700 to 5600 rev/min, delivering that characteristic Bentley wave of torque.
Lord’s named UK’s
No.1 Sporting Venue BDRC Continental announces market research rankings for 2011.
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ord’s Cricket Ground has once again been named the UK’s number one Sporting Venue by BDRC Continental’s VenueVerdict. The Home of Cricket – which has significantly increased nonmatch day revenues since opening its doors to corporate and private events – has been recognised for its exemplary customer service, and was found to have the highest Net Promoter Score (NPS) of any eligible sporting venue in an extensive national list. The BDRC Continental end-ofyear assessment also determined that Lord’s achieved VenueVerdict Gold Standard Accreditation in 2011. Lord’s has diversified from its key business sector of cricket with a growing commitment to the meetings and events market in recent years. To achieve world class customer service in line
with the Ground’s reputation as a globally iconic sporting venue, specialist coordination teams, led by Senior Operations Manager James DeGroot, are in place to facilitate the execution and smooth running of events. Lord’s event planners are trained on the premise that each event is tailored to the specific requirements of the individual. Each member of the Lord’s Meetings & Events Department is given a personalised training programme, including a thorough induction process and customer service training. Repeat corporate clients that will hold their events Lord’s for 2012 include Mint Event Management, Business in Sport and Leisure Limited and the International Wine Challenge. Nick Kenton, Meetings & Events Sales Manager said: “We are
delighted with this award as it is a testimony to the professionalism of all our departments involved in meeting & events, right through the booking process to the day itself. Having been recognised as the UK’s number one Sporting Venue, it is important that we continue to demonstrate our commitment to customer service through 2012 and beyond.”
www.w1magazine.co.uk 13
Business
Taylor Wimpey brings in Phil Spencer to help first-time buyers Leading housebuilder Taylor Wimpey has joined forces with property guru and TV favourite Phil Spencer to produce the ultimate guide for those buying their first home.
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he series of five new videos, presented by Phil, covers everything from knowing the right time to buy to financing your move and negotiating your way through the housebuying process. The guides are being launched as new research from Taylor Wimpey* reveals that 6% of people in London are living with their parents more than a decade longer than they intended to as they struggle to get onto the property ladder. And, just like Ronnie Corbett’s character Timothy Lumsden in the 1980’s hit sitcom ‘Sorry’, lodging 14
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with Mum and Dad is having a negative impact on their lives! More than eight out of 10 young people in London said they had less freedom living at home and 72% admitted it had an adverse affect on their love life. Almost seven out of 10 also felt that their relationship with their parents would be better if they moved out. More than 70% of respondents said they enjoyed living at home with their parents, but one in 10 thought they could be in their late forties or early fifties before they were able to move out.
The survey of 1,000 would-be homeowners also found that although the Hotel of Mum and Dad may still be open for business, the Bank of Mum and Dad seems firmly shut. Nearly 30% of parents in London said they simply didn’t have the spare funds to help their children with a deposit for a house, with one in eight admitting that they were struggling enough to keep themselves afloat. About 9% also felt that their children should be financially independent. However, it seems that some first-time buyers in London are not helping themselves when it comes to getting on the property ladder. More than four out of 10 said they were not prepared to give up holidays while they saved for a deposit and more than half said they would not give up buying new clothes or eating out. The survey did show that we are still a region that aspires to home ownership. More than two-thirds of people living with their parents in London said they believed property was still a good long term investment and, in terms of their priorities in life, more than a quarter of those surveyed put owning their own home above getting married, having children and a successful career. Phil Spencer says the research highlights the challenges faced by those trying to get on the property ladder, but insists that there is light at the end of the tunnel. He says: “Living with parents on a temporary basis can be a great way to relieve some financial pressure while saving for a deposit, but if you take your eye off the end goal, you could find yourself stuck there!
A NEW HOME and travel free for a year!*
Benefit from an annual season ticket when you reserve a new apartment at West Central now!
These new apartments are in high demand – don’t miss out, call or visit us today to find out more!
In the heart of Acton, West Central is perfectly positioned to take advantage of everything London has to offer. Combining convenience with low maintenance homes, reserve a new apartment now and you could be in your new home this Spring! At West Central, the benefits include: n A balcony or terrace to selected apartments, many overlooking the landscaped courtyard n Secure covered parking for 2 bedroom apartments, cycle stores and lift access to all floors n Walking distance to Acton Central and Ealing Common tube stations n Within easy reach of Westfield Shopping Centre and Chiswick High Road
1 & 2 bedroom apartments priced from £249,950
n Reach London Paddington in only 9 minutes from Acton Mainline station and the West End in just 3 minutes from Acton Town tube station
West Central W3
www.crestnicholson.com/westcentral
West Central W3 | Gunnersbury Lane | Acton | W3 9BP Marketing Suite & Show Apartments open daily 10am to 5pm Email: westcentral@crestnicholson.com Selling Agent: Rolfe East
0870 755 1647
*Annual season ticket for Zones 1, 2 & 3 only, to be paid as an allowance on completion. Available on selected apartments only and subject to Crest Nicholson’s terms and conditions. Not available in conjunction with any other offer. Photography taken at West Central. Travel times are approximate. Prices correct at time of going to press.
www.w1magazine.co.uk 15
Sky Go to launch on Android Sky Go, the TV service available at no extra cost to Sky customers will be available to download from Android Market across a selection of handsets by the end of February.
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ky TV customers will be able to access all five Sky Sports channels, ESPN, Sky News and 11 Sky Movies channels via the Sky Go app in line with their subscription on a selection of Android smartphones for the first time, starting with the most popular Samsung and HTC handsets. In the next month Sky TV customers will also be able to enjoy their favourite Sky entertainment channels on Sky Go, significantly expanding the choice of TV on offer on the move, starting today with the addition of Sky Atlantic. Sky 1, Sky Living and Sky Arts 1 will also be rolled out to Sky Go, with the full entertainment suite including Sky Atlantic available on Android smartphones by the end of February. The Sky Sports F1™ channel will also be introduced across all Sky Go platforms in March. The app continues to see huge traffic, with crucial Premier League matches between Spurs vs. Man City and Arsenal vs. Man Utd on Sunday
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22nd January driving an overall total of 3.1 million live content views in just a single day. 1.5 million people used Sky Go to watch their favourite TV programmes in December alone. Holly Knill, Head of Sky Go, said: “Sky Go is all about helping more people watch the TV they love wherever and whenever it suits them, so I’m delighted to announce the roll out of Sky Go to Android. We know how much Android users have been looking forward to the launch of Sky Go on Android smartphones, and we’ve done everything we can to make sure that our bespoke design is worth waiting for. “This latest announcement is all part of the process of constant evolution that has seen Sky Go move from strength to strength over its first six months, and we look forward to bringing more developments to the service as the year progresses.” More information on the latest Sky Go news is available in Holly Knill’s blog post on Sky Views.
Business
Know your online rights
With no queues, no crowds and no closing time, its easy to see whey so many of us choose to shop online, but while most of us know the high street procedure for faulty goods, refunds and other customer issues, knowing where you legally stand online can be confusing at best.
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f you have ever felt that twinge of anxiety as you hit the OK tab to complete your online transaction, then this guide is for you. Consumer watchdog Which? has come up with the following guide to help you negotiate your way round the legal parameters of the internet high street. Changing your mind - once an order is placed online, there is a cooling-off period starting the minute you place the order and ending seven working days from the day after receiving the goods,
during which time you are legally free to cancel. If you are buying a service, the seven working days starts the day after you place the order and if you agree that a service will start straight away you give up your right to cancel. Items which can’t be returned include: CDs, DVDs or software if the seal on the wrapping is broken; perishable items; and tailor-made or personable goods. Online protection - the retailer must give both a geographical
and an email contact address. If you receive an email confirming your order, you have a legally binding contract, but if it’s just an acknowledgment, then you don’t. Faulty goods - whether purchased online or on the high street, the seller is still responsible for the condition of the goods on delivery and its also worth noting that the seller must also bear the cost of returning them if they are problematic. Special offers - always check the terms and conditions, as some companies only accept the order when the goods are removed from the shelves and this may be after the offer expires. If you are charged full price, you don’t have to pay you can simply send the goods back with the delivery driver. Auction sites - when buying goods privately there is little legal protection. The law on auction sites is unclear, but there is an argument that if you buy the goods from a trader it’s not a true auction, so you have protection under the Sale of Goods Act. To date, the law has not been tested enough for any hard and fast rules to have been set. Senior lawyer at Which? Legal Service, Peter McCarthy, says: „It’s important to know exactly what your rights are before surfing the net for bargains.“ According to McCarthy, shopping from home can be extremely problematic if you are not familiar with internet etiquette. „Online shopping isn’t always a case of ’what you see is what you get’. As well as your statutory rights, it’s worth checking returns policies, as these do vary. For example, online electronics supplier Dabs gives 10 days to return unwanted goods, whereas Amazon is much more generous, with 30 days,“ he says. www.w1magazine.co.uk 17
Of all the joints in the body, knees cause the most aggravation for people over 50.
Healthy heart, healthy knees W
eight-bearing knee joints are often the first to show signs of osteoarthritis. Rheumatologists have long debated whether rest is the best treatment for arthritic knees and whether physical activity contributes to the problem, but a new study suggests any exercise that is good for the heart is also good for knees. A research team in Australia have analysed the knee joint in detail and have come to the conclusion that physical activity may actually protect the knee joint from osteoarthritis. A total of 257 healthy adults aged between 50 and 70 with no history of osteoarthritis or knee injury were used in the study. Using magnetic resonance imaging (MRI) researchers were able to detect cartilage loss and early signs of osteoarthritis. In the trials, subjects were put through physical exercise, varying 18
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in intensity, frequency and duration, and the results were analysed over a four year period. It was found that vigorous physical activity - exercise that gets the heart pumping and the body sweating - was associated with an increase in cartilage volume.
THE AMOUNT OF PHYSICAL EXERCISE IS KEY TO PREVENTING OSTEOARTHRITIS „This is the first study to demonstrate a potentially beneficial effect of walking on the reduction in the risk of bone marrow lesions in the knee,“ says the study’s leading author, Dr Flavia M Cicuttini. „Bone marrow lesions have been associated with pain and radiograph-defined
progression of osteoarthritis, typetwo collagen degradation and loss of cartilage volume.“ The amount of physical exercise is key to preventing, rather than causing, osteoarthritis. Knee injuries are a well-known precursor to osteoarthritis, as illustrated in many professional athletes and sports people. However, the amount of physical activity that is ideal remains largely unclear. „Our data suggest that at least 20 minutes once a week of physical activity sufficient to result in sweating or some shortness of breath might be adequate. This is similar to the recommendations for cardiovascular health,“ Cicuttini advises. The study also suggests that older people benefit enormously from regular physical activity, so instead of putting those old knees up to rest, the message is to get them mobile.
Health & Beauty
Make up you can wake up in
For most women in the UK, applying make-up in the morning is like getting dressed or having breakfast - it’s just part of the normal routine.
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ut what if you didn’t have to spend a fortune on regularly buying beauty products or spend hours prettifying yourself? What if you woke up every day with your make-up looking as fresh as a character from a TV show? It may be possible, if you opt for semi-permanent make-up. One woman who investigated this area a few years ago and has
since become an expert on it is Debra Robson-Lawrence. Based in her discreet Harley Street clinic, Robson-Lawrence pioneered semi-permanent make-up over 20 years ago and these days is acknowledged as a leader in her field. She is sought out by everyone from actresses desiring highdefinition perfection right through to women who’ve lost their eyebrows
through chemotherapy or alopecia and who want to look their confident best again. Cosmetic surgeon Dr Rajiv Grover has described Robson-Lawrence as having „a magic touch“. So, what is semi-permanent make-up? It’s easy for Hollywood horror stories to spring to mind when you think of this form of make-up. But we’ve come a long way since the days of bold and scary-looking tattooed-on eyebrows. These days the whole point is that it’s subtle enough to make you simply look fresher and prettier, which is the main reason that it’s good to visit a practitioner who really knows what they’re doing. Semi-permanent make-up can be an option for a number of looks including enhancing brows, contouring and defining lips or adding a flattering infusion of rosiness to lips that are grey or have a lifeless appearance. It can even be used to successfully recreate the appearance of eyelashes - a godsend for anyone who has lost their own eyelashes through alopecia or cancer, or for burns patients. Robson-Lawrence has trademarked a micro-pigmentation technique called Fame (Facial Aesthetic Micro Enhancement), which is ultra-delicate. The clinic also has a technique that can be used for optical nipple and areola reconstruction in women who’ve had implants after partial or total mastectomies. Ten per cent of the cost of each reconstructive procedure is donated to Breast Cancer Care. 
So if you fancy turning back the clock a few years or simply correcting a few flaws, then semi-permanent make-up may well be worth considering. For more information visit: www. permanent-makeup.com. www.w1magazine.co.uk 19
Non-invasive alternatives
to cosmetic surgery Most men and women with ageing faces would like to do something to turn the clock back a few years.
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illing the gap between invasive cosmetic surgeries and overthe-counter beauty products is a range of non-invasive cosmetic surgeries that are easier on the pocket and far less painful. But a word of caution: before you take the plunge, remember that noninvasive cosmetic treatments should always be carried out by trained professionals. If you have considered the matter carefully, and preferably talked it over with your GP, here are a few non-invasive treatments that are targeted at the facial area: Restylane (www.restylane.com) is an injectable gel that is
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administered by trained, medically qualified practitioners throughout the UK. It is designed to work by enhancing the skin’s stocks of hyaluronic acid, directly adding volume to either soften the signs of ageing or enhance features. The procedure usually takes less than 30 minutes and the benefits can be seen immediately. Restylane is long lasting, but not permanent. The hyaluronic acid gel of Restylane closely resembles natural hyaluronic acid, helping to reduce the risk of an inflammatory reaction or other side effects. The most popular treatment is Restylane Lipp, which is used to
fill out wrinkles and folds or to sculpt lips. The product is naturally degradable and it is estimated that it lasts six to 12 months before a new treatment is necessary. It is formulated to work in harmony with the natural anatomy of the lip. The Face and Body Clinic (www.thefaceandbodyclinic.co.uk) situated in London’s Harley Street offers non-invasive treatments for skincare, anti-ageing and hair removal. Skincare therapies on offer include non-chemical facial peels, mesotherapy without needles and skin tightening treatments. Anti-wrinkle light refinement is the clinic’s latest treatment. It uses formulated ampoules, infra-red and blue light and bio-resonance waves to aid relaxation, stimulate skin and encourage cell regeneration. The treatment, which costs from £80 per session, claims to produce long-term improvements to wrinkles and fine lines without any of the side-effects associated with older-style lasers. Tear Trough Rejuvenation by Raman Malhotra (www.ramanmalhotra. com) uses hyaluronic acid products to help reduce the appearance of bags and dark circles under the eyes. The treatment helps reduce dark circles by creating a smooth lower eyelid contour and reducing shadowing. It lasts between six and 12 months. David Gault has recently launched a new anti-ageing facial treatment at the Portland Hospital in London. Portrait Plasma Skin Regeneration is a non-surgical procedure to improve skin laxity, texture, pore size, acne scars and surface pigmentation as well as reduce the depth of wrinkles by removing superficial tissue. The treatment takes 20-30 minutes.
Health & Beauty
Pilates for pregnancy There are many benefits of pilates movement therapy exercises for women through pregnancy and post-partum.
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imply put, pilates is a safe and effective approach to exercise for pregnant women to assist with breathing, body alignment and to recover body shape and tone after birth. Pilates focuses on breathing, which promotes relaxation and helps activate the transversus abdominus (abs). This muscle is the deepest of the abdominal muscles and is responsible for supporting the lumbar spine and pelvic area at a time when ligaments are lax due to the natural hormone relaxin excreted by the body during the pregnancy and nursing stages. Lateral breathing also inherent in pilates fitness improves rib cage
mobility when the range of motion in the diaphragm is limited due to the high position of the baby in the third trimester. Back pain is a common side effect of pregnancy. Unless the abdominal muscles, pelvis and spine are strengthened, problems with the back can occur. Strengthening the transversus abdominus through guided pilates movements will not only improve back pain and postural alignment, but could also aid women during labour for a much quicker and safer delivery. The nature of movement in pilates exercise is low impact and allows pregnant women to exercise effectively without experiencing any undue stress on the now lax joints or an increased heart rate. Pilates also involves many stretching and toning exercises that help to maintain hip flexibility and stamina, which is essential for well-being
and preparation for childbirth. These exercises are aided and supported by pilates apparatuses such as the reformer (a moving carriage on a bed), the wunda chair with springs to create resistance, and the trapeze table to hang from. Pilates exercises also can be performed on a mat with small props such as pillows or cushions which support the head, the magic circle, foam rollers and therabands for extra resistance. Most exercise modifications happen during the second and third trimester due to the ever-increasing belly. All pilates movements at this point are best done seated up right or side lying. However, you can work laying down as long as the head is elevated with pillows at 30 degrees above the heart for no longer than five minutes, turning to the side for a break. This ensures natural blood flow and oxygen to the baby.
Remember, it’s very important that your pilates instructor is certified and has experience in working with pregnant women. Visit the Pilates Foundation UK for more information and to search for a qualified instructor (www.pilatesfoundation.com).
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Health & Beauty
New tinnitus treatment launched in the UK C haracterised by ringing, buzzing, whistling, roaring or hissing, tinnitus is the perception of sound which originates within the ear or head, rather than being created by an external source. With regard to anxiety-related tinnitus, it’s widely acknowledged that prolonged stress
can greatly exacerbate the condition. Once anxiety levels increase, the volume effectively turns up. To treat the condition, a new therapy has been launched in the UK. Acoustic CR® Neuromodulation targets the auditory centre of the brain, naturally reducing tonal tinnitus and providing sustainable, long term relief. Results from clinical evaluations in Germany show a significant reduction in tinnitus symptoms in 7 out of 10 patients, over an active treatment period of 6 months. Developed in Germany, Acoustic CR® Neuromodulation has been used in the treatment of over 2,000 patients. Unlike many traditional methods, it treats the
In the UK, tinnitus affects an estimated 10% of adults. Although it’s sometimes associated with hearing loss and ear conditions, it can be linked to stress, prolonged exposure to loud noise, head or ear injury and drugs.
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cause rather than the symptoms, enabling patients to ‘unlearn’ the tinnitus sound by disrupting the hyperactivity of auditory nerve cells. Prior to treatment, an experienced Audiologist undertakes a full audiological assessment and examination of the impact of the patients’ tinnitus. Acoustic CR® Neuromodulation treatment is then personalised to the patient’s lifestyle and individual symptoms. For more information on Acoustic CR® Neuromodulation, please contact Josephine Swinhoe at The Tinnitus Clinic on tel. 0203 326 1777, email j.swinhoe@thetinnitusclinic. co.uk or visit www.thetinnitusclinic. co.uk
Fashion Feature
THE MANDEVILLE CUPID MAKES WISHES COME TRUE Rose Rouge created exclusively for the deVigne Bar by manager Robert Gaggle, is an elegant and refreshing cocktail made with rhubarb liquor, crème de framboise and an edible hibiscus flower topped with champagne. It’s sure to create a warm feeling in more ways than one this Valentines: For every Rose Rouge sold, we will donate £1 to Make-AWish foundation UK. Make-A-Wish Foundation grants magical wishes to children and young people fighting life-threatening illnesses. Whether a wish is to be a princess or a policeman for a day, own the latest computer equipment, meet a favourite celebrity or just enjoy some special time away from home with their family, a wish come true brings so much to a child’s life and provides precious family memories. The Mandeville Hotel will also donate a stay for a Wish family during their trip to London. Enjoy a cocktail and help us make a wish come true.
“Rediscover Romance” at The Mandeville Hotel Double room including Continental breakfast “Love potion” Valentines cocktail upon arrival Aphrodisiac Afternoon Tea for 2 3 Course “sharing” dinner for 2 £240.00 per person excluding VAT
The Mandeville Hotel, Mandeville Place, London W1U 2BE – 0207 486 8677 or sales@mandeville.co.uk
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The most romantic day of the year just around the corner, and it’s the perfect excuse to enjoy a sweet treat with your loved one.
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o add a little something extra to your traditional G&T on Valentine’s Day with this delicious new serve from BLOOM Gin – BLOOM, tonic and strawberries. The infusion of fresh strawberries creates a sophisticated, refreshing twist and enhances BLOOM’s floral botanicals – chamomile, honeysuckle and pomelo - and the berry garnish ensures it looks as beautiful as it tastes. Simply follow the steps below to recreate your very own BLOOM, tonic & strawberries: Ingredients: n 250 ml BLOOM Gin n Four similarly sized strawberries, quartered n Splash of tonic water n Handful of ice. Method: n Pour the BLOOM Gin in a Collins glass, followed by the quartered strawberries n Do not muddle the strawberries but simply top up with ice and pour in the tonic water
BLOOM is a delicate floral Premium London Dry Gin, enriched by the natural botanicals of chamomile, pomelo and honeysuckle, to create a distinctive taste. Perfect for those who appreciate a lighter and more delicate flavour, BLOOM provides a pleasingly softer Gin-drinking experience. 24
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A Sweet Treat for
Valentine’s Day
n BLOOM Premium London Dry Gin is stocked in Booths, London Waitrose stores, served in top premium London bars and also available to buy online at www.bloomgin.com with an RRP of £24.99 (inc P & P) n Inspired and created by the only known female gin Master Distiller, Joanne Moore n G & J Greenall produces over a quarter of all gin produced in the UK market (whether for local use or export) n Original London Dry Gin Classification: All ingredients must be present in the still at the time of distillation, no flavours can be added after the distillation has taken place. All G & J Greenalls brands have the classification of a London Dry Gin.
Food & Drinks
Celebrate Pancake Day with Barefoot Wine’s
Moscato Pancakes On Tuesday 21st February, celebrate Pancake Day with Award Winning Californian brand Barefoot Wine.
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alifornian brand Barefoot Wine. Barefoot’s Moreish Moscato Pancakes are an adult take on the nation’s favourite treat, serve with a glass of Barefoot Moscato for the ultimate indulgence. Ingredients: n 1 box ‘Add Water’ Pancake Mix n 1 bottle of Barefoot Moscato
n Strawberries n Icing Sugar Method: n Substitute Barefoot Moscato for water in ration to pancake mix, and cook to instructions. n Slice strawberrries and soak in 1 cup of Moscato. Drain before use. No need for syrup, as pancakes are deliciously sweet from the wine. n Top fresh pancakes with icing sugar and strawberries.
www.foodbasic.co.uk - website coming soon 28 Queensway, London W2 3RX For any enquiries, please contact us at: sales@foodbasic.co.uk or Telephone: 0207 243 2618
Movies & DVD
The Best Exotic
Marigold Hotel Even in retirement, life is filled with decisions. And for the all-star British cast of this patient and heart-warming comedy drama, the situation is certainly no different.
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he Best Exotic Marigold Hotel is a fine example of what can be so remarkably good about inoffensive UK films designed to reach the widest possible audience. Released on February 24th, the jokes are educated, ironic and delivered with the kind of exceptional timing one would expect from some of our country’s finest cinematic faces. Shakespeare In Love director John Madden is responsible for the production, which is similarly aimed at a mainstream audience that will no doubt be queuing round the corner for a look when it finally arrives. Because his latest outing is genuinely funny and honestly 26
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emotive, it’s already destined to become a genre hit. So what is The Best Exotic Marigold Hotel? Well, as Bill Nighy’s character Douglas explains, it’s a luxury development where all the residents are in their golden years. „Like the coast of Florida?“ Tom Wilkinson’s Graham responds, in a scene exemplary of the quality of writing and performances to be found in this film. Said pair, along with Maggie Smith and Judi Dench decide to up sticks and emigrate to the Marigold, expecting to find an Indian paradise akin to the ’palace’ described in the promotional material. This isn’t quite the case though, and while their new home isn’t a slum it falls
well short of the opulence they thought they were buying into. From here, a story of our perpetual pursuit of happiness begins, as the disparate British ex-pats adjust to their new exotic surroundings. Eventually, they are each won over by a different aspect of the vibrant country - especially the enthusiastic and instantly likeable hotel manager, Sonny (Dev Patel, Slumdog Millionaire). Therefore, The Best Exotic isn’t just the story of a falsely-advertised retirement complex, it’s also a tale that teaches us to look at things twice, and remain open-minded even when it’s easier to close ourselves off from new opportunities.
Fashion Feature
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Events Guide
Warner Bros. is delighted to announce that Warner Bros. Studio Tour London – The Making of Harry Potter will open its doors for the very first time to visitors from 31st March 2012.
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ickets to the UK’s newest attraction are now on sale. Visitors must pre-book their tickets in advance by selecting specific tour times throughout the day via www.wbstudiotour.co.uk or through approved tour operators. Tickets will not be on sale at the attraction and spaces are limited. The unique walking tour attraction will offer visitors the very first opportunity to journey behind-thescenes and experience the magic that has gone into creating the most successful film series of all time. “It was such a magical place to grow up,” says Daniel Radcliffe. “People will be amazed to see the 28
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incredible sets that we’ve worked in all these years.” “This is incredible, it’s been a long time coming and I’m very excited.” says Emma Watson. “The UK will be the focus of the world with the Olympic Games in 2012 and we are incredibly excited to be launching the UK’s newest attraction at this time,” adds Sarah Roots, Vice President, Warner Bros. Studio Tour London. “Visitors are going to be amazed by Warner Bros. Studio Tour London – The Making of Harry Potter and we look forward to welcoming people from all over the world through our doors from 31st March 2012.”.
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Travel If you are looking for a truly unique destination in the UK, either for exclusive use or a memorable night away, then Amazing Retreats’ latest addition – the former Napoleonic Spitbank Fort, situated a mile offshore from Portsmouth harbour, is the retreat to book for 2012.
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ating back to 1878, the Grade II listed monument is an ideal backdrop to suit any occasion or memorable event, and can also be booked as a private getaway for those looking to experience the ultimate in luxury facilities. Wedding receptions, anniversaries, a landmark birthday celebration to remember, or business away days and corporate events can be created at Spitbank Fort, all in a unique manner following the philosophy of Amazing Retreats. Being surrounded by water and accessible only by boat adds to the magic and privacy of Spitbank Fort which will feature eight luxury bedrooms, all en-suite; three private dining rooms and bars including a rooftop champagne bar; a wine cellar, library, rooftop hot pool, sauna and sun decks. As a one-of-a-kind destination, the fort provides a level of relaxation and peaceful seclusion that is virtually impossible to find elsewhere. An exclusive island, Spitbank is fully staffed to ensure
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‘Hold the Fort’ until April 2012 For Spitbank Luxury Private Escape
every guest’s need is catered for throughout their stay, with a personal chef on hand to prepare modern British cuisine to delight even the most discerning of taste buds. Spitbank’s fascinating and quirky history adds to its charms. The seaward side was originally armed with nine 12.5 inch muzzle loading guns, which were replaced in 1884 with more modern 12-inch breechloading guns and these remained in service until after World War I. The fort was declared surplus to requirements in 1962 but was only
sold by the Ministry of Defence in 1982. Since then the fort has been privately owned before being purchased by Amazing Retreats who, along with English Heritage and PLC Architects in Portsmouth, are transforming the fort into a unique luxury venue like no other. Amazing Retreats are pleased to announce special introductory rates from £8,000 per night for exclusive use. Your island awaits… To book your stay, visit www. amazingretreats.com, email info@ amazingretreats.com or call 01494 682682.
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Directory Hotels
Baglioni Hotel 60 Hyde Park Gate London SW7 5BB, 0207 368 5700
Bermondsey Square Tower Bridge Road London SE1 3UN 0870 111 2525
Chesterfield 35 Charles Street London W1J 5EB 0207 491 2622
Hyatt Regency 30 Portman Square London W1H 7BH 207 486 5800
Kensington Rooms Courtfield Gardens 131-137 Cromwell Rd LondonSW7 4DW, 0207 598 7979
Lancaster Lancaster Terrace London W2 2TY 0207 262 6737
Mandarin Oriental 66 Knightsbridge London SW1 7XY 0207 201 3733
Marriott London Grosvenor Square London W1K 6JP 0207 491 3201
Millenium Knightsbridge 17-25 Sloane Street London SW1X 9NU 0207 235 4377
Millenium Mayfair 39-44 Grosvenor Square Lodon w1K 2HP 0207 629 9400
Pestana Chelsea Bridge 354 Queenstown Road London SW8 4AE 0207 062 8036
Radisson Edwardian Grafton 130 Tottenham Court Road London W1T 5AY 0207 388 4131
Radisson Edwardian Hampshire 31-36 Leicester Square London WC2H 7LH, 0207 839 9399
Radisson Edwardian Mountbatten 7 Shorts Garden London WC2H 9HD, 0207 836 4300
Radisson Edwardian Vanderbilt 68-86 Cromwell Road London SW7 5BT, 0207 761 9000
Royal Garden 2-24 Kensington High Street London W8 4PT 0207 937 8000
Ten Manchester Street Hotel 10 Manchester Street London W1U 4DG 0207 317 5900
The Bentley 27-33 Harrington Gardens London SW7 4JX 0207 244 5568
The Cranleys 10 Bina Gardens London SW5 0LA 0207 373 0123
The Dorchester Mayfair Park Lane London W1K 1QA 0207 629 8888
The Lanesborough Hyde Park Corner London SW1X 7TA 0207 259 5599
The Langham Regent Street 1C Portland London W1B 1JA 0207 636 1000
The Mandeville Mandeville Place London W1U 2BE 0207 486 8677
The Milestone Hotel 1 Kensington Court London W8 5DL 0207 917 1000
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Restaurants
Awana Restaurant 85 Sloane Avenue London SW3 3DX, 0207 584 8880, Malaysian Cuisine
China City 4 Leicester Street China Town London WC2H 7BL, 0207 437 1528
Foliage 66 Knightsbridge London SW1 7XY 0207 201 3728
Jom Makan 6-7 Pall Mall East London SW1Y 5BA, 0207 925 2402, Malaysian Cuisine
L’Atelier de Joel Robuchon 13-15 West Street London WC2H 9NE 0207 010 8600
Mango Tree 46 Grosvenor Place London SW1X 7EQ, 0207 823 1888, Thai Cuisines
Nobu 15 Berkeley Street London W1J 8DY, 0207 290 9222, Japanese
Nobu 19 Old Park Lane London W1K 1LB 0207 447 4747, Japanese
Pied A Terre 34 Charlotte Street London W1T 2NH 0207 636 1178
Quillon 51 Buckingham Gate London SW1E 6AF 0207 821 1899
Rules of London 35 Maiden Lane Convent Garden London WC2E 7LB, 0207 836 5314, Traditional British Food
The Ivy 1-5 West Street London WC2H 9NQ 0207 836 4751
Cyclone Cars 27-29 Whitfield Street London W1T 2SE, 0845 456 8881
Creative Cars 5 Windmill Street London W1T 2JA, 0207 612 4040
West One 58-62 Scrutton Road London EC2A 4PH, 0207 880 1066
Harrods 87-135 Brompton Road Knightsbridge London SW1X 7XL, 0207 730 1234, Twitter: HarrodsofLondon
Liberty 218 St John Street London EC1V 4AT, 0207 112 1494
Westfield London Ariel Way London W12 7SL, Twitter: westfieldlondon
Car&Courier Services
Addison Lee 35-37 William Road London NW1 3ER, 0844 800 6677
Department Store
Fortnum & Mason 181 Piccadilly London W1A 1ER, 0207 734 8040
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Directory Embassies Consulates & Hight Commissions
Cambodia 64 Brondesbury Park Willesden Green London NW6 7AT Tel: 0208 451 7850 Fax: 0208 451 7594
China 49 Portland Place London W1B 1JL Tel: 0207 299 4049 Office Hours: 9:00am. to 12:00am; 2:00 p.m. to 5: 00p.m. (Monday – Friday, Except British and Chinese holidays)
India India House, Aldwych, London WC2B 4NA, Tel: 020 7836 8484, 020 7632 3123 (After Office Hours), Fax: 020 7836 4331 administration@hcilondon.in Office Hours: 9:15am - 5:45pm Monday to Friday, except closed holidays and where the High Commission of India is closed on rare occasions under the directives of the Government of India to mark events.
Indonesia 38 Grosvenor Square, London W1K 2HW Tel: 0207 499 7661, Fax: 0207 491 4993 kbri@btconnect.com Office Hours: Monday-Thursday 10.0013.00 for submission only 1. All visa applications 2. Documents to be legalised 14.30-16.00 for collection only. For all visas and legalised documents. (according to the due dates) Friday 10.00-12.00 1. All visa applications 2. Documents to be legalised 14.30-16.00 for collection only. For all visas and legalised documents.
Japan 101-104 Piccadilly, London W1J 7JT Tel: 0207 465 6500 Fax: 0207 491 9348, Office hours: Monday - Friday (excluding consulate general holidays) 9:30 - 16:30. Please note that the waiting room does not open until 9.15am. Customers arriving before
Malaysia 45 Belgrave Square, London SW1X 8QT Tel: 0870 005 6957
Philippines 8 Suffolk Street, London SW1 4HG Tel: 0207 451 1800 embassy@philemb.co.uk www.philembassy-uk.org Office hours: 9.00am - 1.00pm and 2.00pm - 5.00pm Monday thru Friday, except Philippine and UK holidays.
Singapore 9 Wilton Crescent, Belgravia, London SW1X 8SP, Tel: 0207 235 8315 Fax: 0207 245 6583 singhc_lon@sgmfa.gov.sg Office hours:, General : Monday - Friday, 9.00 am to 5.00 pm, Consular Section : Monday - Friday, 10.00 am to 12 noon and 2.00 pm to 4.00 pm
Taiwan 50 Grosvenor Gardens, Belgravia London, SW1W 0EB Tel: 0207 881 2650, Fax: 0207 730 3139 tro@taiwan-tro.uk.net www.tro-taiwan.roc.org.uk
Thailand 29 - 30 Queen’s Gate, London SW7 5JB Tel: 0207 589 2944 Ext. 5500 Fax: 0207 823 7492 www.thaiembassyuk.org.uk Office Hours: Monday - Friday 9.30 AM - 12.30 PM
South Korea 60 Buckingham Gate, London SW1E 6AJ Tel: 0207 227 5500, Fax: 0207 227 5504 koreanembinuk@mofat.go.kr http://gbr.mofat.go.kr/eng Office hours: 9:30-12:30, 14:00-17:30 Consul Service 9:30-12:00, 14:00-16:30 Visa Service 10:00-12:00
Sri Lanka No.13, Hyde Park Gardens, London W2 2LU, Tel: 0207 262 1841 Fax: 0207 262 7970 mail@slhc-london.co.uk
Vietnam 12-14 Victoria Road, London W8 5RD Tel: 0207 499 7661, Fax: 0207 937 6108 or 0207 565 3853 consular@vietnamembassy.org.uk Office hours:, 09.30 to 12.30 only, Monday to Friday, except Vietnamese and England and Wales
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