6 minute read
Proper management of your installation department — RollMaster
Flooring sales and installations go hand in hand. But, so many flooring companies only focus their attention on boosting sales, without streamlining the productivity of their installation team.
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When your installation department is running smoothly and as efficiently as possible, you’ll be able to save both time and money on each and every job! Over time the savings can be significant, increasing your bottom line.
Proper management of your installation department requires planning and transparency for everyone involved. When your customer has an amazing experience from the sales floor to the installation of their new flooring, they’re much more likely to become repeat customers and advocates for your business!
Avoid Trips To-And-From The Office One of the biggest ways your installation team can save time is by avoiding running back and forth to the office in between jobs. This often happens when the installation team isn’t privy to the information they need throughout the day. Giving your team the tools and information they need, right when they need it, makes it easier to boost productivity.
Help your installation team work independently by giving them detailed information for their workday before it even starts! They should know where they need to be and when, as well as detailed information like cut sheets and diagrams.
Make It Mobile RollMaster Software users love the Web Install Calendar. It makes it easy to clearly see your installation calendar so you can schedule and manage installations right from your mobile phone. This also includes detailed information like directions, customer signatures, and allows the installation team to store photos and keep a detailed record of the job installation process. This allows your whole team to keep in touch in real-time and helps to avoid costly installation mistakes.
Keep Lines of Communication Open One of the most important ways to ensure a satisfactory installation result is by keeping your customer involved. When the lines of communication are open, you’ll be able to resolve problems before they arise. This helps to ensure that there are no last minute changes or complications that end up costing your business valuable time.
Try Texting
Text message marketing may sound odd at first, but you’d be surprised how valuable it can be for your business! RM Text Alert allows RollMaster Software users to send their customers installation reminders automatically, helping to confirm dates and avoid those last-minute cancellations.
RollMaster users have found that after utilizing text message communication, they were able to add on to orders with satisfied customers much more easily. For those customers who were less satisfied, texting allowed for quicker communication and response! This allows the dealer the opportunity to correct a problem before being caught unaware, and helps to lower stress on both the customer and their team.
RollMaster Software was built by flooring professionals, for flooring professionals. This is why we’re so passionate about optimizing flooring businesses to be efficient and bring them to the next level! We regularly update our software to fulfill the needs of our customers as their businesses grow and change. Our unique cloud-based flooring software means you can always see an accurate picture of your entire operation, no matter where you are. Contact us today for a demonstration. ❚
SHOWIN’ OUR STUFF Automating Your Flooring Business Sets You Up for Success.
How? By ensuring that you don’t miss any opportunities at converting your prospects into clients! A structured leads processing system, that is integrated into your core business software, makes sure you can easily and consistently work with your leads to convert more sales. Tracking leads and closing sales is a must. Here's how the flooring professionals using RollMaster Flooring Software do it!
Don’t Let Data Drop Through The Cracks
The more you know about your prospect the better! So, instead of waiting for a sales appointment to add your prospect into your leads tracking system, add them ASAP! RollMaster Software users can add prospects to the Lead Processing Program to track leads without hassle. We make it easy for RollMaster users to stay on top of relevant information on their new leads.
Make sure you’re tracking critical information like their address, phone number, and preferences! Taking the time upfront to gather information helps your whole team interact with your prospect, by having all their information saved in one place.
Open Lines of Communication Early
Staying at the top of your prospect's mind is key in moving them through your sales process. We recommend that flooring businesses update their client communication strategy to include text messaging! Although it may sound odd at first, we've found that flooring stores that utilize text messaging can communicate with their customers more effectively, make appointments more easily, and solve problems before they arise.
RollMaster users can quickly add their leads to RM Text Alert from their Leads Processing Program. With this integrated messaging tool, they can easily start making appointments, confirm information, and follow up with their service as they move through the sales process. Our Lead Processing program also allows you to send internal and external emails! You can email information to your sales team, or email the prospect your latest deal right from the program!
Entering information in multiple locations opens the door for discrepancies, inaccurate quotes, and lower customer satisfaction on top of the extra time it takes to enter! Reducing the time it takes for your employees to do simple office tasks allows them more time to connect with your customers and make those sales!
This is important when tracking leads effectively as well. For example, RollMaster users can enter prospect data once, and it flows through their whole system. This allows them to create a quote or order without needing to go back and forth between programs.
Integrate All Sales Tools For A Speedy Sales Process
Companies that get a high volume of leads or many shop-at-home orders can benefit from the integration of scheduling, leads, and estimating. Keeping your sales team on the go is critical to making more sales for your business. With an integrated system, information is entered once and the entire team can access the information they need to do their job. An added benefit for RM Mobile users, their sales team can update their leads module from the road, without needing to return to the office.
Plus, when your sales team is creating accurate estimates with RM MeasureSquare, they'll save time too because all of the prospect's preliminary data will be directly imported. Information on the rooms to be measured, color preferences and client notes will all be tied into the system to make the estimate that much faster. When the customer is on board and the deal is closed, the data can be imported back into the RollMaster system for continued processing.
Stay On Top of Fresh Leads
Tracking your successes and opportunities is critical for managers to stay in the loop with their sales team. Tracking information by the lead helps managers know who needs a follow-up text or call, and which leads are going cold. The RollMaster Leads Processing Program allows managers to get this information in just a few clicks!
We’re proud to have built RollMaster Flooring Software to be as efficient as possible for our customers! We know just how important it is to have core business software that works well for your business because our team knows the flooring business inside and out. Contact us today for a demonstration! ❚
