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Proper management of your installation department
looring sales and installations go hand in hand. But, so
installation process. This allows your whole team to keep
many flooring companies only focus their attention on
in touch in real-time and helps to avoid costly installation
boosting sales, without streamlining the productivity of their
mistakes.
installation team. When your installation department is running smoothly
Keep Lines of Communication Open
and as efficiently as possible, you’ll be able to save both time
One of the most important ways to ensure a satisfactory
and money on each and every job! Over time the savings can
installation result is by keeping your customer involved.
be significant, increasing your bottom line.
When the lines of communication are open, you’ll be able to
Proper management of your installation department
resolve problems before they arise. This helps to ensure that
requires planning and transparency for everyone involved.
there are no last minute changes or complications that end
When your customer has an amazing experience from the
up costing your business valuable time.
sales floor to the installation of their new flooring, they’re much more likely to become repeat customers and advo-
Try Texting
cates for your business!
Text message marketing may sound odd at first, but you’d be surprised how valuable it can be for your business! RM
Avoid Trips To-And-From The Office
Text Alert allows RollMaster Software users to send their cus-
One of the biggest ways your installation team can save time
tomers installation reminders automatically, helping to confirm
is by avoiding running back and forth to the office in between
dates and avoid those last-minute cancellations.
jobs. This often happens when the installation team isn’t privy
RollMaster users have found that after utilizing text mes-
to the information they need throughout the day. Giving your
sage communication, they were able to add on to orders with
team the tools and information they need, right when they need
satisfied customers much more easily. For those customers
it, makes it easier to boost productivity.
who were less satisfied, texting allowed for quicker communi-
Help your installation team work independently by giv-
cation and response! This allows the dealer the opportunity to
ing them detailed information for their workday before it even
correct a problem before being caught unaware, and helps to
starts! They should know where they need to be and when, as
lower stress on both the customer and their team.
well as detailed information like cut sheets and diagrams.
RollMaster Software was built by flooring professionals, for flooring professionals. This is why we’re so pas-
Make It Mobile
sionate about optimizing flooring businesses to be efficient
RollMaster Software users love the Web Install Calendar.
and bring them to the next level! We regularly update our
It makes it easy to clearly see your installation calendar so
software to fulfill the needs of our customers as their busi-
you can schedule and manage installations right from your
nesses grow and change. Our unique cloud-based flooring
mobile phone. This also includes detailed information like
software means you can always see an accurate picture of
directions, customer signatures, and allows the installation
your entire operation, no matter where you are. Contact us
team to store photos and keep a detailed record of the job
today for a demonstration. ❚
RollMaster Software users love the Web Install Calendar. 92 Premier Flooring Retailer | Digital 2 2020
