How To Solve Common Flooring Installation Problems Right From Your Phone

How To Solve Common Flooring Installation Problems Right From Your Phone

The most powerful installation tool isn’t a hammer, saw, or staple gun—it’s your (and your clients’) phone. Staying on top of everything for an installation —from your warehouse, to gaining positive reviews on a job well done—is best done on the smartphone you have in your pocket. At RollMaster we work tirelessly to make sure that your team has all of the software tools they need to do their jobs as efficiently as possible. Here are the best ways to use a smartphone for flooring installation.

It All Starts In The Warehouse

A clean and organized warehouse makes everyone’s job easier. First, your sales team can sell what you have in stock when they have a good idea of what is actually available in real time. Then when it’s time for installation, your team can find what they need more easily instead of hunting through a disorganized warehouse. Then when the job is done, the real-time updates make your accounting and inventory process much easier.

None of this would be possible without the power of modern barcode technology. RollMaster offers the latest in barcode technology that works easily with your smartphone. The organizational upgrade is a huge time saver, plus using an intuitive smartphone device as your barcode scanner makes training much easier.

Clean Up Your Calendar

When your installation calendar is a mess, mistakes are going to happen. Even if an installation mishap doesn’t occur, a confusing calendar system makes your team less efficient. A good installation calendar should let your whole team know who is going where and when. Not only does this help the installation crew, but your sales team, customer service, and your billing department.

Getting your whole team on the same page is much easier with the RM Web Installation Calendar. Not only can your crews keep track of their day-to-day schedule right from their phone, but they’re also able to store valuable information like photos of the job, customer signatures, diagrams, cut sheets, even GPS directions to the job site. All of this works together to help your teams avoid installation mistakes. We also make this technology accessible to subcontractors so you can have organized installations regardless of the crew facilitating the job.

Keep Your Clients Up To Date

One of the biggest time-wasting problems is when a customer makes a last minute scheduling change or cancellation. Keeping your team working on your original schedule is helpful in ensuring that their time is

spent wisely. When do customers reschedule? When they’ve forgotten that you’re installing at a particular date and time.

With RM Text Alert you can easily send installation reminders to your clients via text message. Did you know that on average 99% of text messages are read within 15 minutes of delivery? That is the highest open-rate above emails, and even phone calls. Text messaging works so well because it takes time off your staff, and makes it easy for your customers to keep you in the loop of any changes on their end.

RM Text Alert allows you to set up installation reminders on a schedule that you plan in advance. This makes sure that your team doesn’t need to add another thing to their daily to-do-list. Instead the message goes out at a specified time, allowing your customer to keep or change their installation date well in advance.

Solve Problems Before Installation

Not only does texting help you to ensure that your client is staying on track with your installation schedule, but it also makes it easy to solve problems before the installation occurs. Our clients have found that customers are far more responsive via text messages than they are on email or a phone call.

Texting allows customers to inform you if they have changed their mind on their flooring choice, if they have any special instructions for the installation crews, or any other problems that may arise. This allows your team to problem solve in a timely manner, instead of showing up for an installation to find that your customer is already unhappy.

Make The Most Of Happy Clients

After a smooth installation process, it’s important to reach out to your happy customers to leave your business a review. Positive reviews online help your business bring in new customers, and build trust with prospective customers by giving them the social signals that your business is going to be the best choice.

We all know that it can be tough to get clients to follow through on leaving you a review. It’s why we created RM5Star! As a fully integrated reputation management software, RM5Star helps you to set up reminders for your clients to leave you a review wherever it works best for them: via text message, email, or an in-person kiosk at your store.

Set up your business to grow online by connecting with top review sites like Google, Facebook, Yelp, Angi, Houzz and more. Then you can collect all of these positive reviews in one place on your website to allow prospective customers to view reviews from all over the web. You can also respond to all of your reviews in one place with our intuitive platform linked from your RollMaster Software.

You and your client both use your phones all day every day to stay on top of your daily life, and it’s no different for your business. With the right software tools, flooring installations are easier, customers are happier, and you can grow your business! Contact us today for a free demonstration. ■

Are your desks covered in huge manuals of pricing information? Do you have notes filled with login information for different flooring vendor portals that you use to source up to date pricing data? Getting current information on pricing your flooring options shouldn’t be such a slog. When participating flooring manufacturers and vendors can easily share their information with flooring dealers, your team can have the data they need at their fingertips without all the effort.

What Does fcB2B Mean For Flooring Businesses?

Flooring businesses can benefit from Business to Business data exchange by saving valuable time searching for the latest, most accurate pricing data to use in their stores. Beyond the time savings, it helps to ensure that the information used is the most accurate and up to date, saving potential headaches down the road. This includes having valuable information such as dropped styles and colors so you never have to disappoint a customer waiting for an estimate.

RollMaster has always been dedicated to expanding fcB2B to allow all flooring companies to have up to date and accurate information. As an original member of Floor Covering B2B, RollMaster helped to define industry standards, and is proud to offer our B2B products to any flooring company, regardless of the business software they currently use.

Can Small Flooring Businesses Benefit From fcB2B?

Businesses of any size can benefit from saved time, money, and reduced errors by automating labor-intensive tasks. RollMaster offers a self-contained B2B product perfect for flooring companies of any size: B2B Exchange. This industry exclusive fcB2B flooring software for catalog data import makes it easy to have the latest information in your team’s hands in real time.

The B2B Exchange portal allows non-RollMaster Flooring Software users to benefit from our B2B Vendor Catalog Import Technology. B2B Exchange allows companies to easily access full catalog import details, program levels of pricing options and have access to detailed product information from several participating manufacturers and vendors.

Do Flooring Dealers Using a Custom ERP Need fcB2B?

The bigger the business, the more costly time can become. When multiplied across many stores, tasks that are just part of the routine become very costly. “Business to Business for us has been great...We can import products under different catalog categories, and bring them into one place. It makes for less keystrokes and is a big time saver,” says Marcus Torgerson of Independent Flooring, Eau Claire, Wisconsin.

Flooring businesses that have already invested in their own custom ERP systems can benefit from RollMaster’s newest enhanced B2B data exchange service: B2B Master. This new integration gives all of the benefits of B2B Exchange, and saves your business from spending the time, effort, and expense of having to create this technology from scratch. B2B Master also gives access to the catalog data via API and SQL, thereby allowing you to build custom automations into your ERP System to streamline Accounts Payable. You also have the ability to export the data via Excel and customize reports for internal use. ■

Finding ways to save your business time on a daily and monthly basis can be hard! But once you have those time savings, you’ll save money and boost your bottom line. Using the right tools can make it easier, and RollMaster is dedicated to making fcB2B accessible for all flooring businesses. Contact us today for a free demonstration!